Compare Nintex vs SS&C Blue Prism

Nintex

Based on 77 reviews.

SS&C Blue Prism

Based on 131 reviews.

Latest Research

Buyer's Guide

Blue Prism vs. Nintex RPA

April 2025

Blue Prism vs. Nintex RPA

Updated: April 2025

Buyer's Guide

Blue Prism vs. Nintex RPA

April 2025

Nintex RPA vs. Blue Prism

Updated: April 2025

Buyer's Guide

Blue Prism Cloud vs. Nintex RPA

April 2025

Nintex RPA vs. Blue Prism Cloud

Updated: April 2025

Sample Customers

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

Nintex Process Platform

11 reviews

8 reviews

1 reviews

9 reviews

16 reviews

Top Industries

Computer Software Company

19%

Financial Services Firm

16%

Government

Manufacturing Company

Financial Services Firm

21%

Computer Software Company

11%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We primarily use K2 in conjunction with Kaltura within Teams. We use Kaltura for expenses, email cases, cash...
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Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »
Adam Staude
Manager, Application Support at a retailer
We use it to automate a lot of data entry or do manipulation in regards to our ERP system. We are still pretty new...
Read full review of Nintex RPA »

Review 1 of 3

Mohamed Salah Baccouche
Robotic Process Automation Consultant at Ernst & Young
Our company uses the solution's automation processes to develop a fleet of robots for one of our clients. To date, we...
Read full review of Blue Prism »
Keith Mcdowell
Chief Executive Officer at Keith F Kube and Associates
We use Blue Prism for our government clients. Our users include social workers, financial analysts, procurement...
Read full review of Blue Prism Cloud »

Review 1 of 2

Customer Service

Johan Human
Chief Executive Officer at Churchill Consulting
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
Read full review of Nintex Process Platform »
Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We have contacted the customer service and support team before. We were facing some issues with the console, which is...
Read full review of Nintex RPA »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
Read full review of Nintex Process Platform »
KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
Rob Witthoft
Director Of Operations at Cx-Ex
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Gustavo Becker
BPMS & RPA Product Owner at PSW
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
Read full review of Nintex RPA »
Omar_Ismail
ECM, Archives and Digital Preservation Consultant at DataServe
The technical support is very good.
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Nintex RPA »
Thuc NGUYEN
Technical Program Manager at EUROCAE
We have the consultant doing the deployment.
Read full review of Nintex Process Platform »
Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
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Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
Read full review of Nintex RPA »
RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »
Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
Read full review of Nintex Process Platform »
Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
Read full review of Nintex Process Platform »
Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
Read full review of Nintex Process Platform »
Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
Read full review of Nintex RPA »
Anonymous User
Chief Information Officer at a construction company
We haven't needed to contact technical support as we work directly with the integrator.
Read full review of Nintex Process Platform »
Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
Read full review of Nintex Process Platform »
Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
Read full review of Nintex RPA »
Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
Read full review of Nintex RPA »
Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
Read full review of Nintex RPA »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We contact technical support for issues such as security vulnerabilities and patching.
Read full review of Nintex Process Platform »
Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
Read full review of Nintex Process Platform »
L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
Read full review of Nintex Process Platform »
Adam Staude
Manager, Application Support at a retailer
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
Read full review of Nintex RPA »
Prekshi Arya
Senior Consultant Specialist at HSBC India
I never contacted Nintex Workflow's support team.
Read full review of Nintex Process Platform »
Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
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Anonymous User
Technology Unit Manager at a tech services company
We've dealt with customer service in the past and they were satisfactory. They are very good and very easy to work...
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Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
Read full review of Nintex RPA »
Anonymous User
BPM Developer at a wholesaler/distributor
We've used technical support. I've contacted them many times. They provide good solutions. We're happy with the support.
Read full review of Nintex Process Platform »

Review 1 of 30

Keith Mcdowell
Chief Executive Officer at Keith F Kube and Associates
I rate Blue Prism technical support nine out of 10. They respond quickly within the window established in the...
Read full review of Blue Prism Cloud »
Dinesh P
Technical Architect at a computer software company
Technical support is often delayed as it takes four to five days to resolve issues since some people work across...
Read full review of Blue Prism »
Gul Ansari
Solution Architect-Intelligent Automation at Kone Oyj
The product’s support is managed by our partners 24/7. In case we encounter any issues, the partner takes the...
Read full review of Blue Prism »
Aaron Ingram
Director at Real Capital Solutions
I have only reached out to technical support on one occasion and I felt that it was fine. The community support and...
Read full review of Blue Prism Cloud »
PARTH DAVE
RPA Developer at Canadian Pacific Railway
Support is not bad, but it is time-consuming at times.
Read full review of Blue Prism Cloud »
Emeka Uchendi
IT Consultant at ITwize Technology Limited
We have found it difficult to receive support from Blue Prism.
Read full review of Blue Prism »
Vijay Moorthy
Senior Business Analyst and Consultant at a computer software company
I don't have any direct experience with them. My solution architect used to handle that. I haven't seen many...
Read full review of Blue Prism »
Anonymous User
Senior SAP Analyst at a energy/utilities company
We have never contacted the tech support team since we have our own internal technical team.
Read full review of Blue Prism »
Anonymous User
Project Manager at a energy/utilities company
We don't really use support, It can be expensive. We need it to be 24/7 as our processes run 24/7 and if something...
Read full review of Blue Prism »
Anonymous User
RPA Developer at a university
The tech support of Blue Prism is amazing. Also, the tool has good documentation. I haven’t felt the need to contact...
Read full review of Blue Prism Cloud »
Jayveer Mandora
Lead RPA Developer at eclair Group
I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical...
Read full review of Blue Prism »
Anonymous User
Head of Transformation at a financial services firm
They have a call every three months with me to understand what are my needs at that moment. If they can adjust...
Read full review of Blue Prism »
Anonymous User
RPA Project Manager at a financial services firm
I don't have a lot of experience with technical support. At this time, I cannot say anything good or bad.
Read full review of Blue Prism »
DavidBiden
Managing Director of Automation at Foundry4
Their technical support is quite good.
Read full review of Blue Prism »
OscarLópez
DevOps Specialist at a insurance company
I once raised a query regarding the user bucket issues.
Read full review of Blue Prism »
Anonymous User
Senior Program Manager at a tech services company
We have not seen any problems with technical support. Extended support and training are available.
Read full review of Blue Prism Cloud »
Anonymous User
RPA System Engineer at a comms service provider
I rate the technical support an eight out of ten. The support is good.
Read full review of Blue Prism »
Anonymous User
Director at a consultancy
I have not reached out to technical support, but my teammate has.
Read full review of Blue Prism »
ManagerDir667
Managing Director at a tech vendor
We have not dealt with technical support for this solution.
Read full review of Blue Prism »
Anonymous User
Senior SAP Analyst at a energy/utilities company
Technical support is okay. They're quite responsive. That said, in terms of support, we do have our own technical...
Read full review of Blue Prism »
Anonymous User
RPA/IA Solution Architect at a tech services company
It was quite good.
Read full review of Blue Prism »
Anonymous User
Digital Strategy Manager at a energy/utilities company
Their tech support is good but can be improved. Every ticket first goes to L1, and then it goes to L2. Many times,...
Read full review of Blue Prism »
Anonymous User
Senior Consultant at Tobania
I haven't had any issues with technical support. From the UiPath side, they're not really responsive when we ask...
Read full review of Blue Prism Cloud »
Giovana Reis
Senior Planning and Control Analyst at a translation and localization position
The support is great for Blue Prism when you are implementing the solution. However, since it is a new solution there...
Read full review of Blue Prism »
Anonymous User
Robotic Process and Test Automation Consultant at OFGEM
We did not contact technical support while evaluating this solution.
Read full review of Blue Prism Cloud »
Anonymous User
Assistant Vice President - Intelligent Processing at a insurance company
The technical support team is proactive, responsive, and open to feedback and suggestions. Overall, it has been a...
Read full review of Blue Prism Cloud »
Athota Singaiah
Lead RPA at a financial services firm
Most technical issues are handled in-house. There are two teams. One is the configurator or development team. The...
Read full review of Blue Prism »
Mattia Mezzacapo
RPA Engineer at a computer software company
Technical support is quite good although I think not as good as with some other solutions. UiPath, for example, has...
Read full review of Blue Prism »
Anonymous User
Doctoral Researcher at a educational organization
Most of our use cases are back office-based. They usually don't interfere with our day-to-day operations. We tend to...
Read full review of Blue Prism »
Andrew_Wright
Executive Manager: Shared and Support Services at a outsourcing company
We have had to contact technical support from time to time, and they are responsive. We've always received feedback...
Read full review of Blue Prism »

Review 1 of 30

Technical Support

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