Compare MSP360 vs Veeam Software

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Popular Solutions

MSP360 Backup

1 reviews

Veeam Data Platform

58 reviews

Veeam Data Cloud for Microsoft 365

16 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Insurance Company

13%

Computer Software Company

11%

Educational Organization

Construction Company

Computer Software Company

15%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Nicusor Munteanu
Senior IT System Engineer at Orange
I mainly use Cloud Connect as a cloud backup repository.
Read full review of Veeam Cloud Connect [EOL] »
Juan Paredes
President at Megasetec
My primary use case for Veeam Backup for AWS ( /products/veeam-backup-for-aws-reviews ) is to provide backup...
Read full review of Veeam Backup for AWS »
ThomasPhillips
Director - Systems Integration at Persol Systems Limited
We are using Veeam Backup & Replication, and we are partners for Veeam. We are using Veeam Backup & Replication for...
Read full review of Veeam Backup & Replication »

Review 1 of 5

Customer Service

Amit Suthar
Team Lead at Dev Information Tech Pvt Ltd
The technical support services are good.
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DavidWork
Owner at Earthclick.net
I rate the support from MSP360 Backup an eight out of ten.
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CONRAD FORREST
President at MTS Consulting Group, Inc.
The technical support is decent, but I don't want to know the details of the backup and we almost have to pay...
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Anonymous User
Director at CyberSec Europe
Not applicable.
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Anonymous User
Owner at a tech services company
Their support is very good. I am happy with the support.
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Magdalena Stanek
Owner at DataCorp Magdalena Stanek
We haven't had to contact technical support yet. We find the solution very easy to use, so we haven't required any...
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Fabio De Souza
TS Engineer at a computer software company
I've used technical support in the past and I've found them to be very good. They are quite fast and very helpful. My...
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Anonymous User
System Admin at a financial services firm
Technical support is good and it is easy to get solutions.
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Anonymous User
Owner
I have only had one question that I emailed support. My question was addressed in less than 24 hours, even going back...
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Anonymous User
President and Chief Technology Officer at a tech services company
We've dealt with technical support in the past and they have been very good so far. They are helpful and responsive....
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Anonymous User
IT Manager at a transportation company
Their support is good.
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Review 1 of 11

Emthias Abdul Salam
Technical Manager at Emirates Business Machines (EBM)
Technical support, particularly from the region where the connection is established, may be somewhat lacking. While...
Read full review of Veeam Data Platform »
Ryan Uy
Solutions Architect at Strategic Synergy Inc
I would rate its customer service and support nine out of ten.
Read full review of Veeam Data Platform »
Zain Qureshi
Foreign Trade Officer at ABPL
I contacted support when we had issues. However, the response time could improve.
Read full review of Veeam Data Platform »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
I am satisfied with the technical support of the solution.
Read full review of Veeam Data Cloud for Microsoft 365 »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
As long as you have enough storage and CPU, they know how to resolve it.
Read full review of Veeam Data Platform »
Sandy Tootleman
Area Practice Director at ePlus Technology
Their support is good. We never had a problem. They are always reachable and able to answer. The engineers we deal...
Read full review of Veeam Data Platform »
Ali Gursoy
IT Manager at Cobantur
I sometimes contact Veeam for some adjustments or updates. They get back to me in a reasonable time. I've also asked...
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
I haven't used technical support. I haven't had any issues. I've been able to manage everything so far.
Read full review of Veeam Data Platform »
Anonymous User
manager technique at a consumer goods company
The technical support is good.
Read full review of Veeam Data Platform »
Anonymous User
Architecte Datacenter at a tech services company
As integrators, we use our own support. The documentation is user friendly and that's enough for us.
Read full review of Veeam Data Platform »
Anonymous User
Infrastructure Engineer at a local government
Customer Service: Very good. Technical Support: I've not had any issues with technical support who are very competent...
Read full review of Veeam Data Platform »
Hamed Hamidi
Syastems & Storage Administrator at a financial services firm
We have used the technical support and they are very good. We receive a resolution at a high priority.
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Anonymous User
System Engineer at a computer software company
It should be good, but we have not used it.
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Anonymous User
System Engineer at a energy/utilities company
Customer Service: I would rate the customer service as a 4/5. Technical Support: I would rate technical support a 5/5.
Read full review of Veeam Data Platform »
Per Martin Haddeland
Senior Engineer at Inland Norway University of Applied Sciences
I know they have good support, but I haven't been using them very often. I'd like to try and figure out what the...
Read full review of Veeam Data Platform »
JoseDa Silva
Technical Pre-Sales Consultant at a tech services company
The technical support is excellent. If you're on the right support level, they provide a solution immediately. They...
Read full review of Veeam Data Platform »
Anonymous User
Software Technology Specialist at a tech services company
The technical support from Veeam is very good.
Read full review of Veeam Data Platform »
Anonymous User
Senior Infrastructure Engineer at a government
Sometimes it can be a bit slow to get assistance as we don't have production support. We just have the normal...
Read full review of Veeam Data Platform »
Anonymous User
Senior Solution Architect at a comms service provider
The Veeam technical support is not very good. We can solve problems one by one because there are some sales teams and...
Read full review of Veeam Data Platform »
Buddhika Thennakoon
System Engineer at SLIC
There are no immediate technical certified people in Sri Lanka. Support is very difficult. Certified people are not...
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Barnabas Malárovits
System integration administator at Károli Gáspár University (official page)
We have contacted Veeam’s support partners regarding technical issues.
Read full review of Veeam Backup for Google Cloud »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Their support is perfect for the Veeam Backup Replication for VMware and Hyper-V workload because Veeam started as a...
Read full review of Veeam Data Platform »
Anonymous User
Network Operations Manager at a educational organization
That ReFS issue was one of the things that I had with technical support. For the most part they have been very...
Read full review of Veeam Data Platform »
Samuel Simard
Information Technology Consultant at OmegaChem
Technical support was good. The few times that you used them, they were pretty decent.
Read full review of Veeam Data Platform »
Anonymous User
Principal Technology Manager at a financial services firm
Customer Service: I've not really had to deal with Customer service. Technical Support: Again not really had to deal...
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Anonymous User
Senior Systems Support Analyst at a government
Customer Service: Support has been phenomenal when I have needed it and I have always been able to resolve my issue...
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Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
It's as simple as just opening a support ticket online and calling the toll free number. An engineer engaged remotely...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Support Services Manager
Customer Service: 9/10. Technical Support: 8/10.
Read full review of Veeam Data Platform »
Kike Maldonado
Project Manager at Aktios
I have not had any issues that necessitated calling technical support.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Team Leader at a computer software company
The technical support is good.
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Review 1 of 30

Technical Support

No Data Available

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