Compare McAfee vs Trellix

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Popular Solutions

McAfee ePolicy Orchestrator

8 reviews

McAfee Complete Data Protection

7 reviews

McAfee Total Protection for Data Loss Prevention

6 reviews

Trellix Endpoint Security

20 reviews

Trellix MOVE AntiVirus

15 reviews

Trellix Endpoint Security (ENS)

20 reviews

Top Industries

Financial Services Firm

16%

Computer Software Company

13%

Government

Manufacturing Company

Educational Organization

31%

Computer Software Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
DavidJones7
Head of Content at Pharmaflow
At our organization, we use McAfee ePolicy Orchestrator to automate security alerts and mitigate threats. Our company...
Read full review of McAfee ePolicy Orchestrator »
VivekGupta7
DGM at a financial services firm
In the bank, there is a lot of confidential data. It is stored in various desktops and servers and over email also....
Read full review of McAfee Total Protection for Data Loss Prevention »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
Our company uses the solution to provide clients with network protection. We use EPO 5.10 and endpoint 10.7 for...
Read full review of McAfee Complete Data Protection »

Review 1 of 5

BiswabhanuPanda
Senior technical consultant at Hitachi Systems Micro Clinic
The solution has been in place for quite some time – three or four years. We've renewed it several times, and we...
Read full review of Trellix Network Detection and Response »
CESARCASTRO
Committee of IT Cybersececurity at a energy/utilities company
I use César for our endpoints, our users, and the services from email and web services, back and forth, and also at...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
The primary use case for Trellix Endpoint Security ( /products/trellix-endpoint-security-reviews ) is its...
Read full review of Trellix Endpoint Security »
Ezzard De Lange
Senior Manager Operational Technology and Cyber Security at Eskom Ltd
We use Trellix Active Response primarily for our endpoints, including desktop computers. It monitors all the tools...
Read full review of Trellix Active Response »
Emir Omerika
Senior Security Engineer at Omerika
I used Trellix DLP for Data Loss Prevention (DLP). I have been working with Trellix in general for approximately ten...
Read full review of Trellix DLP »

Review 1 of 5

Customer Service

Vincent Watti
Owner at Network Technics & Systems Ltd
The support is good. We've interacted with them directly a few times.
Read full review of McAfee ePolicy Orchestrator »
Erika Valiente
Product Manager at Ran Security
The support from McAfee Web Protection could improve. The quality of support depends on who you end up getting on the...
Read full review of McAfee Web Protection [EOL] »
DavidJones7
Head of Content at Pharmaflow
Whenever an issue is raised by our company, the support team responds well and on time. The support team of McAfee...
Read full review of McAfee ePolicy Orchestrator »
Mohammed Badowi
IT system manager at NBO
McAfee Complete Data Protection has a good technical support team.
Read full review of McAfee Complete Data Protection »
Victor Akidiva
CEO at Semper Systemis Ltd
There are instances where McAfee interferes with business applications. So, in those cases, we require an...
Read full review of McAfee Complete Data Protection »
Vincent Watti
Owner at Network Technics & Systems Ltd
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Business Analyst at a consultancy
Another person is responsible for dealing with technical support, so I do not have experience with them.
Read full review of McAfee Web Protection [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
McAfee technical support is ok, but we do not contact them very often. Every year, they impose certifications on us,...
Read full review of McAfee ePolicy Orchestrator »
Mohit Dhingra
Senior Vice President IT at a tech services company
The technical support's response time and turnaround time as the solution provider are excellent. They go the extra...
Read full review of McAfee Complete Data Protection »
Anonymous User
Network Architect at a tech services company
I've never dealt with technical support in the past. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of McAfee Web Protection [EOL] »
Ilan Amir
Global IT Manager at a pharma/biotech company
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I...
Read full review of McAfee Complete Data Protection »
SambhajiBhosale
Network Security Consultant at a tech services company
The technical support of McAfee is great.
Read full review of McAfee ePolicy Orchestrator »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
Boubacar Khouma
Owner at xconsult
I have not been in contact with McAfee's technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Amer-Alkhawaldeh
Presales Manager at a computer software company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
Anonymous User
President - Systems Engineer at a manufacturing company
Customer Service: In my experience, the level of customer service is very good. Technical Support: Technical service...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Senior Developer, shareholder at a hospitality company
Customer Service: I've never approached customer service with regards to this particular product. Technical Support:...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Security Engineer at a tech services company
Customer Service: 5/10. Technical Support: 4/10.
Read full review of McAfee StoneGate [EOL] »
AdnanButt
Service Security Specialist
Technical support is good. We've been largely satisfied with them so far.
Read full review of McAfee Complete Data Protection »
Ermal Galo
Information Security Officer at a financial services firm
We haven't required technical support in the last few years. Everything that has to be done, we have done it by...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Analyst at a financial services firm
Customer Service: Customer service is good. You will generally have access to a team of account managers, should...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Technical Engineer at a tech services company
I had some technical issues, which were not known by the vendor itself.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Arkadiy Malamud
Antivirus Support Team Lead at a insurance company
Customer Service: GoodTechnical Support: Good. However there is no definite SLA when a complicate issue is escalated...
Read full review of McAfee ePolicy Orchestrator »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
Technical support is perfect. If you send a request for help but resolve the issue yourself after a few hours, they...
Read full review of McAfee Complete Data Protection »
Anonymous User
Computer Technician at a leisure / travel company
We do not call McAfee directly because they couldn't provide us with the help we needed onsite because we needed...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Application Programmer (Infrastructure and OA support) at a government
We have raised support cases to McAfee and they responded in a professional and helpful manner and completed with...
Read full review of McAfee Complete Data Protection »
Altaf Siddiqui
Network Engineer at IBoss Tech Solutions Pvt. Ltd
The solution's customer support team's response time is good. We raise the ticket on a support portal and communicate...
Read full review of McAfee Complete Data Protection »
Anonymous User
Implementation Engineer at a tech vendor
McAfee's technical support is actually fine.
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Daniel Durian
Senior Information Security Manager at a real estate/law firm
Support tier one is handled locally. However, if there is a requirement on higher tier of support where the need to...
Read full review of Trellix ESM »
Faisal Mian
CTO at ABM Info. tech
Technical support is ineffective. Instead of dealing with the issue head-on, they tell us that the problem at hand...
Read full review of Trellix Endpoint Security »
Supriya Rao
Sr. Manager - Sales at UST Global
The support from McAfee MOVE AntiVirus is good. I rate the support from McAfee MOVE AntiVirus a four out of five.
Read full review of Trellix MOVE AntiVirus »
BernardLugalia
Cyber Security Engineer at a tech services company
The support isn't bad, but there is room for improvement in response time. Initially, I must generate a ticket, and...
Read full review of Trellix Collaboration Security »
AndyChan3
General manager at a tech services company
The technical support from McAfee is about average.
Read full review of Trellix Endpoint Security »
RiaanDu Preez
Senior Cyber Security Specialist Architect at Cyberlinx
My opinion about technical support might be biased because I have direct access to top-level senior staff. I know...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
Information Security Analyst at a tech services company
I would give technical support a rating of 8/10.
Read full review of Trellix ESM »
Anonymous User
SOC Services Manager at a healthcare company
Their support is okay. It is not bad.
Read full review of Trellix Helix Connect »
Anonymous User
Lead Information Technology Specialist at a healthcare company
Customer Service: very good .... Technical Support: Technical support is excellent. We've worked with them a lot over...
Read full review of Trellix Endpoint Security »
Anonymous User
Enterprise Information Security Engineer at a tech services company
Quite unsatisfactory. Sometimes cases will last for weeks without significant progress.
Read full review of Trellix Endpoint Security »
Manirama Krishnamoorthy
Director Engineering at MapleLabs
I haven't had any issues with technical support.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Owner
I've never used technical support at all. I cannot speak to how helpful or responsive they would be.
Read full review of Trellix Endpoint Security (ENS) »
Chandan-Singh
Sr Technical Consultant at a tech services company
Their tech support is based in India. They are very supportive.
Read full review of Trellix Network Detection and Response »
Anonymous User
Manager at a tech vendor
I've never directly dealt with McAfee. In the two instances I have had issues, I contacted my own internal technical...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Network Security Engineer
Five out of 10.
Read full review of Trellix Endpoint Security »
EnriqueDiaz Jolly
Owner at Jolly Security Inc
In general, technical support is good, they are usually knowledgeable. There are certain areas that you might want to...
Read full review of Trellix Collaboration Security »
Milos Tolpa
IT Engineer at FormatPC
We rarely needed to contact support from the vendor. In the situations when we needed some configuration from them,...
Read full review of Trellix Endpoint Security »
Prashant_Pawar
Project Manager at LTIMINDTREE
FireEye responds promptly, and their support has been excellent so far.
Read full review of Trellix Endpoint Security (ENS) »
AndyNoble
Head of Operational Excellence at a pharma/biotech company
I've never contacted technical support, I cannot speak to how helpful or responsive they are.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Cyber Security Manager at a tech services company
FireEye's technical support is okay, but its response time seems to have gotten slower recently.
Read full review of Trellix Helix Connect »
Anonymous User
Senior Value Engineering at a tech vendor
The technical support for Trellix Helix is rated four out of five. Despite the ongoing transformation due to a fusion...
Read full review of Trellix Helix Connect »
Marty_Barron
Regional Cyber Security Manager
Technical support isn't ideal. It's not that it is awful; it's just not fantastic.
Read full review of Trellix Endpoint Security (ENS) »
Bhupesh-Sharma
Product Manager at Softcell Technologies Limited
I rate the technical support a ten out of ten.
Read full review of Trellix Endpoint Security (ENS) »
Anonymous User
Lead IT Specialist at a tech services company
When you first contact technical support, they simply show you articles. It is only after it is escalated that a...
Read full review of Trellix MOVE AntiVirus »
Ala Khalil
PreSales Director at a marketing services firm
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of Trellix Network Detection and Response »
Anonymous User
Threat Intelligence Engineer (Security Engineering Team) at a government
Mcafee's SIEM support team is very good.
Read full review of Trellix ESM »
Anonymous User
Lead Business Analyst - HR Systems at a computer software company
We have not contacted technical support. The website has many FAQs available if required.
Read full review of Trellix MOVE AntiVirus »
Kuldeep Patel
Senior System Administrator at a computer software company
We don't get any support from McAfee. If the endpoint server is down or something is not working, or the data is not...
Read full review of Trellix Endpoint Security »
Mohit Dhingra
Senior Vice President IT at a tech services company
The support is great.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of Trellix Network Detection and Response »

Review 1 of 30

Technical Support

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