Compare McAfee vs Proofpoint

McAfee

Based on 228 reviews.

Proofpoint

Based on 33 reviews.

Overview

Information Not Available

Proofpoint, Inc. is based in Sunnyvale, California and provides SaaS and on-premises solutions for inbound email security, outbound data loss prevention, privacy protection, email encryption, electronic discovery and email archiving. Proofpoint delivers an integrated suite of on-demand data protection solutions spanning threat management, regulatory compliance, data governance and secure communicationsall of which are based on a common security-as-a-service platform.

Sample Customers

McAfee MVISION Mobile

LeadQual

McAfee Advanced Threat Defense

The Radicati Group, Florida International University, MGM Resorts International, County Durham andDarlington NHS Foundation Trust

Proofpoint ET Intelligence

University of Waterloo, Fenwick and West LLP

Proofpoint Email Protection

Blocket, University of Waterloo, Lincoln Memorial University, WellSpan Health, U-Haul, Carestream Health, Westinghouse

Proofpoint Targeted Attack Protection

Brinker Capital

Popular Solutions

McAfee MOVE AntiVirus

51 reviews

McAfee Total Protection for Data Loss Prevention

12 reviews

McAfee Complete Data Protection

11 reviews

Proofpoint Email Protection

19 reviews

Proofpoint Targeted Attack Protection

1 reviews

Proofpoint Threat Response

1 reviews

Top Industries

Comms Service Provider

22%

Computer Software Company

22%

Government

Financial Services Firm

Comms Service Provider

20%

Computer Software Company

18%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Tech Lead at a tech services company
We use McAfee ESM for log storage and audit purposes. Security is the base reason, and we do build content for them.
Read full review of McAfee ESM »
Anonymous User
Cloud Security Lead at a security firm

Read full review of McAfee Cloud Workload Security »
Anonymous User
Cybersecurity Manager at a manufacturing company
This solution is our go-to for your basic antivirus scans. Most of the stuff that we have is standalone. It's all...
Read full review of McAfee Advanced Threat Defense »
Anonymous User
Information Technology Infrastructure Engineer at a tech services company

Read full review of McAfee MOVE AntiVirus »
Anonymous User
Sr. Product Management Specialist at a comms service provider
We are a managed service provider and the McAfee Vulnerability Manager for Databases is one of the products that we...
Read full review of McAfee Vulnerability Manager for Databases »

Review 1 of 5

Thomas Zeulner
Chief Information Security Officer at a manufacturing company
Within our global IT Security Strategy, user awareness training is a very important task. We train our employees in...
Read full review of Wombat Security Education Platform »
KrishnaChaitanya2
Information Security Specialist at Methanex Chile SpA
We are using this solution for confidential files that are not to be shared with the public. We are also using it to...
Read full review of Proofpoint Targeted Attack Protection »
Anonymous User
Information Technology Help Desk Technician at a consumer goods company
We use it as a corporate or as an exchange email filter to protect, to stop any executables from coming through...
Read full review of Proofpoint Email Protection »
Anonymous User
Dipl.Ing.
My primary use case of this solution is as an anti-malware tool.
Read full review of Proofpoint Threat Response »

Review 1 of 4

Customer Service

Massimo Biccini
Cyber Security Consultant & Presale at Innovery
If we're talking about the classic product, we found that technical support usually had good skills and sound...
Read full review of McAfee Complete Data Protection »
MarkGrover
Information Technology Security Consultant at Infosec Consulting ltd
I have not personally contacted technical support but I have gotten feedback from people who have. Most people are...
Read full review of McAfee Web Protection »
AwaisAbbasi
Operations Manager at a aerospace/defense firm
We've had some issues in the past and have had their Pakistani representative here. We've also communicated with...
Read full review of McAfee ESM »
Vishal Khare
IT manager at a wholesaler/distributor
The technical support is good.
Read full review of McAfee MOVE AntiVirus »
SRIYANSH SRIVASTAVA
Member Of Technical Staff at NEC
I'm satisfied with McAfee support.
Read full review of McAfee MOVE AntiVirus »
Moizuddin Sayed
Senior IT Systems Administrator at IndusInd Bank ltd
The technical support is very good, and we have never had problems with them.
Read full review of McAfee MVISION Endpoint Detection and Response »
AdnanButt
Service Security Specialist
Technical support is good. We've been largely satisfied with them so far.
Read full review of McAfee Complete Data Protection »
Amlan Sahoo
Systems-Engineer at a tech services company
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of McAfee ESM »
Amirsaeed Iloukhani
Security Consultant at Bank Meli Exchange
The support from McAfee ESM could improve. They could improve the speed. I rate the support from McAfee ESM a four...
Read full review of McAfee ESM »
Manirama Krishnamoorthy
Director Engineering at MapleLabs
I haven't had any issues with technical support.
Read full review of McAfee MOVE AntiVirus »
Oliver Rodrigues
Senior Network Security Planning at Ooredoo Kuwait
I would rate technical support an eight out of ten. They do help to resolve issues quickly, but sometimes the...
Read full review of McAfee ePolicy Orchestrator »
Mohammed Badowi
IT system manager at NBO
McAfee Complete Data Protection has a good technical support team.
Read full review of McAfee Complete Data Protection »
DucDoan
Security Manager at a tech services company
For the most part, technical support has been great. When we've had technical problems, they've helped us. I've found...
Read full review of McAfee Vulnerability Manager for Databases »
Amer-Alkhawaldeh
Presales Manager at a tech services company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
Chandrasekhar Reddy Chennuru
Scientist/Engineer-SG at NRSC
I did not have a problem with the support I received from McAfee MOVE AntiVirus.
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Sr. Sales Engineer at a tech services company
They had pretty good tech support. I think a lot of what happened to McAfee, from my perspective, was everything went...
Read full review of McAfee MVISION Endpoint Detection and Response »
Anonymous User
Project Manager at a comms service provider
We're actually the first line of support for our customers, so we are able to troubleshoot. However, the solution...
Read full review of McAfee Network Security Platform »
Anonymous User
Security Product Manager at a financial services firm
For technical support, we work in two ways. We have a partner that is looking after the platform, and we have the...
Read full review of McAfee ESM »
Yash Rana
Manager IT at OTE
The technical support of McAfee is good and that is why we use McAfee products. The support and protection is very...
Read full review of McAfee Complete Data Protection »
Anonymous User
Security Professional
Customer Service: We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Junior Product Consultant at a tech services company
Their technical support is good. It is better than Symantec.
Read full review of McAfee Network Security Platform »
Anonymous User
Assistant Vice President Global IT at a insurance company
The technical support is very good.
Read full review of McAfee MOVE AntiVirus »
AndyNoble
Head of Operational Excellence at a pharma/biotech company
I've never contacted technical support, I cannot speak to how helpful or responsive they are.
Read full review of McAfee MOVE AntiVirus »
Steve Wiles
Technical Support Engineer at a comms service provider
The technical support could improve from McAfee.
Read full review of McAfee ESM »
Salleh Kodri
Solution architect at CSP
McAfee technical support has been not that great in the past two months, and it could be because they just merged...
Read full review of McAfee MVISION Endpoint Detection and Response »
Anonymous User
Information Security Officer at a tech services company
They take a long time, and the technical person who comes from support doesn't seem to be knowledgeable. When...
Read full review of McAfee ESM »
Anonymous User
Manager of BI at a tech services company
The technical support is good, but it's always "I'll call you back", especially when there are no threats. We usually...
Read full review of McAfee Web Protection »
Ermal Galo
Information Security Officer at a financial services firm
We haven't required technical support in the last few years. Everything that has to be done, we have done it by...
Read full review of McAfee MVISION ePO »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: The McAfee customer service is great. As mentioned in my earlier review, this is a top 10 customer...
Read full review of McAfee Web Protection »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 30

Larry Etzler
CEO at JL Computers
I have not used the technical support from Proofpoint Email Protection.
Read full review of Proofpoint Email Protection »
KrishnaChaitanya2
Information Security Specialist at Methanex Chile SpA
We have two to three issues per month. We contact Proofpoint's customer support for these issues. I am a major point...
Read full review of Proofpoint Targeted Attack Protection »
Anonymous User
Security Specialist at a tech services company
So far we have connected to support twice in the last two years, which shows that this product is so stable that you...
Read full review of Proofpoint Threat Response »
Luis Brown
Chief Information Security Officer at a university
Their technical support is mediocre. It could be better. They're a little slow to respond at times, and depending on...
Read full review of Proofpoint Email Protection »
Sheikh Rehan
Data Security Engineer at a tech services company
Technical support is relatively good although the solutions and ticketing system requires a lot of improvement.
Read full review of Proofpoint Email Protection »
Sathish Mani
Senior Manager - Cybersecurity Operations at Likewize
Technical support is good. The expertise that they offer is good. The only thing that I have a problem with is we...
Read full review of Proofpoint Email Protection »
DavidGriffiths
CTO at DSM Technology Consultants, LLC
The support from Proofpoint Email Protection is very good. I would rate the support from Proofpoint Email Protection...
Read full review of Proofpoint Email Protection »
Anonymous User
Chief Information Security Officer at a consultancy
We've never been in touch with technical support.
Read full review of Proofpoint Cloud App Security Broker »
Anonymous User
IT Senior Director, IT Risk & Compliance at a insurance company
Customer Service: The ObserveIT professional services team has been excellent, extremely engaged and genuinely...
Read full review of ObserveIT »
Anonymous User
Security Expert at a tech services company
Customer Service: We have not had the opportunity to work with customer service. Technical Support: We have not had...
Read full review of ObserveIT »
Anonymous User
Director
We have contacted technical support in the past. However, Proofpoint offers access to technical support via a portal...
Read full review of Proofpoint Email Protection »
Anonymous User
CISO at a retailer
Technical support is very, very good. We've found them to be knowledgeable and responsive. We're satisfied with the...
Read full review of Proofpoint Email Protection »
Anonymous User
Remote Service Tools (Support and R&D) Team Leader at a comms service provider
Customer Service: The customer service is great. Technical Support: The technical support is great.
Read full review of ObserveIT »
Anonymous User
Dipl.Ing.
Proofpoint's support is very responsive, especially in comparison to Microsoft. Commonly a specialist is available...
Read full review of Proofpoint Email Protection »
Anonymous User
Network Security Engineer at a tech services company
Technical support is very supportive and they respond immediately.
Read full review of Proofpoint Email Protection »
Anonymous User
User
The technical support is okay. We don't have any complaints on that front. We're largely satisfied with the level of...
Read full review of Proofpoint Email Protection »
Anonymous User
Principal Consultant at a tech services company
I've always had good luck with both. I think Proofpoint has always been superior — they do a very, very good job....
Read full review of Proofpoint Email Protection »
LeticiaLezama
General contador at Dicofra
The technical support we receive is very good.
Read full review of Proofpoint Email Protection »
Anonymous User
Dipl.Ing.
Proofpoint's support is very responsive, especially in comparison to Microsoft. Proofpoint commonly has a specialist...
Read full review of Proofpoint Threat Response »
Anonymous User
Consultant
Customer Service: Good - 8/10. Technical Support: Good - 8/10.
Read full review of ObserveIT »
Anonymous User
Information Technology Help Desk Technician at a consumer goods company
I'd rate technical support eight out of ten. You pay for what you get, and we didn't pay for the enterprise tier, so...
Read full review of Proofpoint Email Protection »
Anonymous User
Global Account Manager at a computer software company
They are good. I would rate them a 10 out of 10. They are responsive and very intuitive.
Read full review of Proofpoint Email Protection »
Anonymous User
ITSM & AntiFraud Consultant
Customer Service: We didn't use ObserveIT support too much, as we didn’t have problems with the product. We have used...
Read full review of ObserveIT »
Anonymous User
Cyber Security Leader at a tech services company
I've never contacted technical support. It's directly from the vendor.
Read full review of ObserveIT »
Anonymous User
Chief Information Officer at a consumer goods company
The technical support was okay. I think it was good, although it wasn't outstanding. It would be excellent, f they...
Read full review of Proofpoint Email Protection »

Review 1 of 25

Technical Support

No Data Available

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