Compare Matillion vs TIBCO

Matillion

Based on 29 reviews.

TIBCO

Based on 218 reviews.

Latest Research

Buyer's Guide

Microsoft Power BI vs. TIBCO Spotfire

March 2026

Microsoft Power BI vs. TIBCO Spotfire

Updated: March 2026

Sample Customers

TIBCO Spotfire

Allergan, ASSS de Montreal, Avantium, Blue River, Bank of Montreal, Citibank, FrieslandCampina, Hellmann Logistics, Merck, Novartis

Popular Solutions

Matillion Data Productivity Cloud

6 reviews

0 reviews

7 reviews

7 reviews

3 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

10%

Marketing Services Firm

Financial Services Firm

15%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jitendra Jena
Director Axtria - Ingenious Insights! at Axtria - Ingenious Insights
For the ETL, we are using Matillion Data Productivity Cloud. We have skilled resources for Matillion Data...
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Anonymous User
Commercial Management Accountant at a paper AND forest products

Read full review of Matillion BI [EOL] »

Review 1 of 2

AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
TIBCO Cloud API Management is used for various purposes, such as in the case of the Apple Watch. When a subscriber...
Read full review of TIBCO Cloud API Management »
Vinod_Parmar
Lead Solutions Architect at UNSW Australia
We have TIBCO BusinessWorks installed, and we also had an old iProcess installation. I am a consultant for TIBCO...
Read full review of TIBCO BusinessWorks »
Ashish-Sahu
Technical Manager at Bahwan CyberTek
TIBCO Jaspersoft provides user-friendly reports that are rich in format. The installation process and deployment have...
Read full review of TIBCO Jaspersoft »
Choon Hwa Khoh
Head of Product Test at ams AG
I use the solution in my company for file transfer, data extraction, and ETL.
Read full review of TIBCO Business Studio »
Anonymous User
Associate Director at a financial services firm
My basic role in this entire process is in terms of QA, and ours is a data management use case. TIBCO EBX is moreover...
Read full review of TIBCO EBX »

Review 1 of 5

Customer Service

Sunny Kumar
Specialist Programmer at Infosys
I have not used the support from Matillion ETL. My team was able to solve our problems.
Read full review of Matillion Data Productivity Cloud »
Shehab Saad
Business Intelligence Manager & Data Analytics (Retail Business) at a retailer
We did not contact support for technical issues. We contacted them for administration, deployment, and purchasing....
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Chris Hastie
Data Lead at InterWorks
Over time, I have escalated quite a few things to the customer service and support team. They're good. They respond...
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Jitendra Jena
Director Axtria - Ingenious Insights! at Axtria - Ingenious Insights
The support is good.
Read full review of Matillion Data Productivity Cloud »
Jacques Du Preez
Chief Executive Officer at Intellinexus
The customer service and support are very responsive.
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Tomáš Hronek
Data Engineer at Merck
The solution's technical support is great. They respond within a few hours and close the case as soon as possible.
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Anonymous User
Managing Director at a tech services company
Their technical support is very good. We are a partner, so we have a different channel. From our point of view, it is...
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Anonymous User
Data Architect at a financial services firm
The technical support is excellent, and consistently helpful whenever we need assistance. We frequently engage with...
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Neel Vora
Application Developer at John Deere & Company
The technical support was good at troubleshooting. The issue that was sent to them was resolved in a couple of days,...
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Paul Hoc
Senior Data Engineer Consultant at a tech company
I have had the opportunity to collaborate with the technical support team a few times and have found them to be...
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Anonymous User
Senior Data Engineer at a tech services company
I haven't contacted the technical support team, but the online documentation and community resources are quite...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Data analyst at a tech services company
I haven't contacted the technical team yet.
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Anonymous User
Senior Engineer, Big Data/Data-Warehousing at a manufacturing company
I would give technical support a rating of 5/5.
Read full review of Matillion Data Productivity Cloud »
DIEGOENCINALES
Technology Transformation Specialist at SDG Group
Matillion's technical support is excellent. They communicate effectively and respond quickly to all inquiries.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
BI Team Lead (Warehouse) at a tech services company
Matillion's support is great. They are fast to respond, always helpful, and they have great documentation. This...
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Anonymous User
Solutions Architect at a financial services firm
Technical support has been very helpful. They've got quite an efficient help desk and they've always come back to me...
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Anonymous User
Lead Software Engineer at a tech vendor
I have never dealt with the technical support.
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Anonymous User
Senior Solutions Architect at a tech consulting company
The solution's technical support team is highly responsive.
Read full review of Matillion Data Productivity Cloud »
Anton Haupt
Data Architect at Old Mutual Life Assurance Company (South Africa) Limited
Technical support is excellent.
Read full review of Matillion Data Productivity Cloud »
Harpreet Singh
Director of Data Architecture at a healthcare company
The technical support treats us well. They already have a support portal, and they are responsive, which helps.
Read full review of Matillion Data Productivity Cloud »
AmitShah6
Principal Consultant at Eviden France
I did not contact the solution's technical support team because, most of the time, our company could resolve the...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Commercial Management Accountant at a paper AND forest products
The technical support is excellent. Communication avenues are through online chat, email, and telephone. Most issues...
Read full review of Matillion BI [EOL] »
Anonymous User
Senior Infrastructure Engineer at a tech vendor
I haven't personally dealt with the support.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Senior Engineer, Big-Data/Data-Warehousing at a manufacturing company
Customer Service: Customer service is excellent. Technical Support: Technical support is above-and-beyond.
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Anonymous User
Data Engineer
The support from the vendor could be better. The speed of the support could improve. I rate the support of Matillion...
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Review 1 of 25

Nilesh Tarlekar
Associate Consultant at Tata Consultancy
I've never had to contact support.
Read full review of TIBCO Managed File Transfer »
Mohammed Aljazayeerly
Technical and Delivery Manager (Integration) at United Delta
We have found the customer support to be okay.
Read full review of TIBCO ActiveMatrix Service Bus »
Ray Ochieng
Integration Lead at a comms service provider
In terms of support, sometimes we get the engineers that are assigned. They don't understand the internal workings of...
Read full review of TIBCO ActiveMatrix BPM »
Choon Hwa Khoh
Head of Product Test at ams AG
The technical support is responsive and very helpful.
Read full review of TIBCO BusinessWorks »
AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
The technical support from TIBCO BusinessWorks is very good. I would rate it 8.5 to 9 out of 10.
Read full review of TIBCO BusinessWorks »
Lourens Janse Van Rensburg
Consultant/data engineer at A2zconsulting
They provide very good support.
Read full review of TIBCO EBX »
NarendraThota
Vice President of Technology Services at a computer software company
I rate the technical support an eight out of ten.
Read full review of TIBCO Cloud Integration »
Mustofa Yonus
Cheif Specialist- Licensing Systems at Roads & Transport Authority
I rate the technical support a seven out of ten.
Read full review of TIBCO ActiveMatrix Service Bus »
Abhijeet Rakh
Integration Consultant at a tech services company
The technical support for TIBCO BusinessWorks is very good.
Read full review of TIBCO BusinessWorks »
Anonymous User
Spotfire Technical Analyst at a energy/utilities company
Technical support is really good. For every TIBCO product, there is a community where we can post our questions and...
Read full review of TIBCO Spotfire »
Anonymous User
Business Development Executive at a tech vendor
Technical support is exceptional. I think it has extremely good coverage with multiple levels, Bronze, Silver, and...
Read full review of TIBCO Spotfire »
Samuel-Kwahene
Executive: Enterprise Integration Solutions at OneConnect Solutions
The technical support is fine. Initially, we try to solve an issue ourselves, if we can't we will go to the TIBCO...
Read full review of TIBCO Data Science »
Anonymous User
Head of Technology Department at a comms service provider
TIBCO technical support is quick. Whenever we have an issue the support team is quick to get on the phone and resolve...
Read full review of TIBCO BusinessWorks »
Anonymous User
Associate Director at a financial services firm
In terms of evaluating TIBCO technical support, it has been good for us because we have been using their product for...
Read full review of TIBCO EBX »
Anonymous User
Founder at a consultancy
I would give technical support a rating of 10/10. I called a rep and he made a special fix for our project on the fly...
Read full review of TIBCO Jaspersoft »
Anonymous User
Consultant at a financial services firm
I have not had to use technical support that much, save for when I first started learning the software. The service I...
Read full review of TIBCO Spotfire »
Anonymous User
BI/ML Team Lead at a tech services company
We haven't had contact with Jaspersoft customer service and support, but we have connected with the AWS team.
Read full review of TIBCO Jaspersoft »
Anonymous User
Senior Software Engineer at a tech company
On a scale of 1-5, I would rate it a 2 because the technical team never had any proper documentation or guidance for...
Read full review of TIBCO Jaspersoft »
Manoel Pereira De Lima Junior
IT Specialist focused on Application Architecture at a financial services firm
TIBCO Rendezvous' support is very good. We have a resident here in Brazil and he always responds fast to problems or...
Read full review of TIBCO Rendezvous »
Anonymous User
Business Enabler at a tech services company
I have not had significant contact with customer service. However, in pre-sales cases, I found them responsive.
Read full review of TIBCO Jaspersoft »
Anonymous User
Data Architect at a pharma/biotech company
As our SI partner interacted and we did not interact directly with the TIBCO support we would not be able to comment...
Read full review of TIBCO EBX »
Anonymous User
Developer and a Software Administrator (currently unemployed)
Technical support was always very responsive. They were probably more responsive than I was — there were a couple of...
Read full review of TIBCO Spotfire »
Anonymous User
Sr. Data Scientist II - Information Research at a pharma/biotech company
Being a life sciences company, our support comes from Perkin Elmer rather than Tibco. They have provided us with very...
Read full review of TIBCO Spotfire »
Anonymous User
Analytics Consultant at a consultancy
I rate technical support 7/10 and getting better.
Read full review of TIBCO Spotfire »
Anonymous User
Integration Analyst at a tech services company
Technical support is average.
Read full review of TIBCO Spotfire »
Chandu Sekhar
Manager at a consultancy
Customer Service: Average Technical Support: Average
Read full review of TIBCO Jaspersoft »
Ramesh Shan
Vice President at Citigroup
Their technical support is very good.
Read full review of TIBCO BusinessWorks »
ArchanaN
Associate Director at Mresult
I have not interacted much with technical support due to being in a development role, so I cannot comment extensively.
Read full review of TIBCO Spotfire »
Anonymous User
Development Engineer at a tech services company
Customer support is very efficient.
Read full review of TIBCO BusinessWorks »
Javed Mir
Jaspersoft SME at NA
I have contacted support a number of times for various reasons. For example, I contacted them with issues moving from...
Read full review of TIBCO Jaspersoft »

Review 1 of 30

Technical Support

No Data Available

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