Compare Matillion vs TIBCO

Matillion

Based on 29 reviews.

TIBCO

Based on 229 reviews.

Latest Research

Buyer's Guide

Microsoft Power BI vs. TIBCO Spotfire

June 2026

Microsoft Power BI vs. TIBCO Spotfire

Updated: June 2026

Sample Customers

TIBCO Spotfire

Allergan, ASSS de Montreal, Avantium, Blue River, Bank of Montreal, Citibank, FrieslandCampina, Hellmann Logistics, Merck, Novartis

Popular Solutions

Matillion Data Productivity Cloud

3 reviews

0 reviews

10 reviews

5 reviews

5 reviews

Top Industries

Financial Services Firm

11%

Construction Company

Manufacturing Company

Computer Software Company

Financial Services Firm

14%

Construction Company

10%

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jitendra Jena
Director Axtria - Ingenious Insights! at Axtria - Ingenious Insights
For the ETL, we are using Matillion Data Productivity Cloud. We have skilled resources for Matillion Data...
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Anonymous User
Commercial Management Accountant at a paper AND forest products

Read full review of Matillion BI [EOL] »

Review 1 of 2

AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
TIBCO Cloud API Management is used for various purposes, such as in the case of the Apple Watch. When a subscriber...
Read full review of TIBCO Cloud API Management »
Vinod_Parmar
Lead Solutions Architect at UNSW Australia
We have TIBCO BusinessWorks installed, and we also had an old iProcess installation. I am a consultant for TIBCO...
Read full review of TIBCO BusinessWorks »
Choon Hwa Khoh
Head of Product Test at ams AG
I use the solution in my company for file transfer, data extraction, and ETL.
Read full review of TIBCO Business Studio »
Anonymous User
Associate Director at a financial services firm
My basic role in this entire process is in terms of QA, and ours is a data management use case. TIBCO EBX is moreover...
Read full review of TIBCO EBX »
Anonymous User
Operations Analyst at a non-profit
I have been using TIBCO Spotfire for around two years for dashboard creation, reporting, and data analysis tasks. My...
Read full review of TIBCO Spotfire »

Review 1 of 5

Customer Service

Tomáš Hronek
Data Engineer at Merck
The solution's technical support is great. They respond within a few hours and close the case as soon as possible.
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Jacques Du Preez
Chief Executive Officer at Intellinexus
The customer service and support are very responsive.
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Sunny Kumar
Specialist Programmer at Infosys
I have not used the support from Matillion ETL. My team was able to solve our problems.
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Jitendra Jena
Director Axtria - Ingenious Insights! at Axtria - Ingenious Insights
The support is good.
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Shehab Saad
Business Intelligence Manager & Data Analytics (Retail Business) at a retailer
We did not contact support for technical issues. We contacted them for administration, deployment, and purchasing....
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Chris Hastie
Data Lead at InterWorks
Over time, I have escalated quite a few things to the customer service and support team. They're good. They respond...
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Anton Haupt
Data Architect at Old Mutual Life Assurance Company (South Africa) Limited
Technical support is excellent.
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Anonymous User
Senior Engineer, Big Data/Data-Warehousing at a manufacturing company
I would give technical support a rating of 5/5.
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Harpreet Singh
Director of Data Architecture at a healthcare company
The technical support treats us well. They already have a support portal, and they are responsive, which helps.
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Anonymous User
Solutions Architect at a financial services firm
Technical support has been very helpful. They've got quite an efficient help desk and they've always come back to me...
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Anonymous User
Data Architect at a financial services firm
The technical support is excellent, and consistently helpful whenever we need assistance. We frequently engage with...
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Anonymous User
Data Engineer
The support from the vendor could be better. The speed of the support could improve. I rate the support of Matillion...
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Paul Hoc
Senior Data Engineer Consultant at a tech company
I have had the opportunity to collaborate with the technical support team a few times and have found them to be...
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Anonymous User
BI Team Lead (Warehouse) at a tech services company
Matillion's support is great. They are fast to respond, always helpful, and they have great documentation. This...
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Anonymous User
Data analyst at a tech services company
I haven't contacted the technical team yet.
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Anonymous User
Lead Software Engineer at a tech vendor
I have never dealt with the technical support.
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DIEGOENCINALES
Technology Transformation Specialist at SDG Group
Matillion's technical support is excellent. They communicate effectively and respond quickly to all inquiries.
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Anonymous User
Managing Director at a tech services company
Their technical support is very good. We are a partner, so we have a different channel. From our point of view, it is...
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Neel Vora
Application Developer at John Deere & Company
The technical support was good at troubleshooting. The issue that was sent to them was resolved in a couple of days,...
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Anonymous User
Senior Engineer, Big-Data/Data-Warehousing at a manufacturing company
Customer Service: Customer service is excellent. Technical Support: Technical support is above-and-beyond.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Commercial Management Accountant at a paper AND forest products
The technical support is excellent. Communication avenues are through online chat, email, and telephone. Most issues...
Read full review of Matillion BI [EOL] »
Anonymous User
Senior Solutions Architect at a tech consulting company
The solution's technical support team is highly responsive.
Read full review of Matillion Data Productivity Cloud »
AmitShah6
Principal Consultant at Eviden France
I did not contact the solution's technical support team because, most of the time, our company could resolve the...
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Anonymous User
Senior Infrastructure Engineer at a tech vendor
I haven't personally dealt with the support.
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Anonymous User
Senior Data Engineer at a tech services company
I haven't contacted the technical support team, but the online documentation and community resources are quite...
Read full review of Matillion Data Productivity Cloud »

Review 1 of 25

Ray Ochieng
Integration Lead at a comms service provider
In terms of support, sometimes we get the engineers that are assigned. They don't understand the internal workings of...
Read full review of TIBCO ActiveMatrix BPM »
Vinod_Parmar
Lead Solutions Architect at UNSW Australia
I rate TIBCO technical support as fantastic on a scale of one to ten. I give TIBCO a nine out of ten for technical...
Read full review of TIBCO BusinessWorks »
Choon Hwa Khoh
Head of Product Test at ams AG
The technical support is responsive and very helpful.
Read full review of TIBCO BusinessWorks »
Choon Hwa Khoh
Head of Product Test at ams AG
The solution's technical support is very responsive. Even if sometimes I ask for the sample code, the technical...
Read full review of TIBCO Business Studio »
Vinod-Parmar
Manager, Technical Services Owner at Insignia
We contact the technical support team from time to time. The support personnel are usually good.
Read full review of TIBCO BusinessWorks »
Chan Sambopol
Manager, Core Banking Office at a financial services firm
I don't use technical support right now. I don't subscribe to the enterprise version, so everything I learned I had...
Read full review of TIBCO Jaspersoft »
Mohammed Aljazayeerly
Technical and Delivery Manager (Integration) at United Delta
The technical support is not great. Whenever we open a ticket for TIBCO Mashery API Management, they tell us that we...
Read full review of TIBCO Cloud API Management »
ILGAR SARIJANLI
Head of Analitics and Data Management at Bank Respublika
The solution does not have good documentation or a strong community to help you. That said, I' e never had issues...
Read full review of TIBCO Spotfire »
Anonymous User
Analytical Scientist at Syntelli Solutions Inc.
Technical support has good response times; we’re very happy with the support.
Read full review of TIBCO Spotfire »
Anonymous User
Systems Integration Specialist at a tech vendor
I would rate the technical support and customer service of TIBCO EBX 3.5 or 4 out of 5.
Read full review of TIBCO EBX »
Anonymous User
Senior Analytics Consultant at a pharma/biotech company
Customer Service: Improved dramatically in recent years with rapid releases of updated versions. Technical Support:...
Read full review of TIBCO Spotfire »
Anonymous User
Consultant at a comms service provider
The technical support is bad. We asked technical support a few questions and it was very difficult to get them...
Read full review of TIBCO tibbr »
Anonymous User
Sr. Business Intelligence Developer at a computer software company
I would give the technical support an 8/10 rating.
Read full review of TIBCO Jaspersoft »
Anonymous User
Vice President - Fixed Income at a financial services firm
Technical support is medium. They don’t have a user hotline to call. Any technical issue will have to be either...
Read full review of TIBCO Spotfire »
Venkat Ramanan
Principal Consultant at a tech services company
The technical support for this solution is very good. Whenever we are stuck with any kind of technical issue, we...
Read full review of TIBCO ActiveMatrix Service Bus »
Federico Pulice
Senior Consultant at Provincia
Their technical support is good. I've had to reach out a few times when I couldn't resolve something myself, and they...
Read full review of TIBCO ActiveMatrix BPM »
Anonymous User
Assistant Manager at Allianz Malaysia
We rely on our vendor for technical support and have not been in contact with TIBCO.
Read full review of TIBCO Jaspersoft »
Anonymous User
Associate Director at a financial services firm
In terms of evaluating TIBCO technical support, it has been good for us because we have been using their product for...
Read full review of TIBCO EBX »
Anonymous User
Business Enabler at a tech services company
TIBCO's support was satisfactory, centralized, and cost-optimized. They were quite prompt and often responded to...
Read full review of TIBCO EBX »
Anonymous User
ICB Expert Project Manager-Data Analysis at a manufacturing company
The technical support is responsive.
Read full review of TIBCO Spotfire »
Kumar-Gaurav
Technical Lead at a tech vendor
I have used technical support several times and they are very good.
Read full review of TIBCO Jaspersoft »
Veeresh-SHRINGARI
Portfolio Manager, AI & ML at a healthcare company
Technical support for the solution is good, but the community support offered is not as good as Tableau. I've noticed...
Read full review of TIBCO Data Science »
Obreten Obretenov
Technical Product Manager at Emirates
The support team is good, they're really experienced.
Read full review of TIBCO BusinessWorks »
Ray Odhiambo
Manager, Business Process Automation & Order Mngt Dvpt at Safaricom Ethiopia plc
Customer support responded to us but could not answer our questions regarding how Spotfire connects to the system....
Read full review of TIBCO Spotfire »
Anonymous User
Analytics Consultant at a consultancy
I rate technical support 7/10 and getting better.
Read full review of TIBCO Spotfire »
Anonymous User
Digital Asset Manager at a energy/utilities company
Overall it's quite good. As a partner, there's a big difference because my request for assistance is usually...
Read full review of TIBCO Spotfire »
Anonymous User
Lead Data Modeler - Enterprise Data Strategies and Services at a financial services firm
When it comes to technical support, most of the challenges have been at development time on production, and therefore...
Read full review of TIBCO EBX »
Anonymous User
Innovation consultancy
Customer Service: High. Technical Support: Medium.
Read full review of TIBCO tibbr »
Chandu Sekhar
Manager at a tech vendor
During my time as a TIBCO SME in Lebanon, I often had to rely on TIBCO support. Unfortunately, I ended up providing...
Read full review of TIBCO Jaspersoft »
Anonymous User
Systems Architect - Business Intelligence at a marketing services firm
Technical support can be a slow process involving email threads and scheduling screen share meetings, but they...
Read full review of TIBCO Spotfire »

Review 1 of 30

Technical Support

No Data Available

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