Compare Lucid Software vs Quest Software

Lucid Software

Based on 99 reviews.

Quest Software

Based on 329 reviews.

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Popular Solutions

Lucidchart

13 reviews

Lucidspark

0 reviews

erwin Data Modeler

16 reviews

KACE Systems Management Appliance (SMA)

3 reviews

Toad for Oracle

9 reviews

Top Industries

Financial Services Firm

10%

Outsourcing Company

Manufacturing Company

Comms Service Provider

Outsourcing Company

12%

Financial Services Firm

12%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
My use case is mostly architectural design for our end-to-end deployment.
Read full review of erwin Data Modeler »
Philemon Olusegun
Qhse Manager at a outsourcing company
I used Toad for Oracle for two years when I was lead Oracle 10g database administrator, during which I worked on the...
Read full review of Toad for Oracle »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Quest Identity Defense serves as our primary tool to monitor privileged and tier two and tier one level identities...
Read full review of Quest Identity Defense »
Vijay Ram
Technical Engineer at Hitachi Systems, Ltd.
I am currently using Foglight for Databases with real-time monitoring only. We use this tool for monitoring purposes...
Read full review of Foglight for Databases »

Review 1 of 5

Customer Service

Tarandeep Kaur
Devops Manager at Flash
The customer support for Lucidchart is really good. We had an interaction with the team about six months back...
Read full review of Lucidchart »
Anonymous User
Data Scientist at a computer software company
I have not contacted the technical support.
Read full review of Lucidspark »
Anonymous User
Executive Assistant
I did not contact their technical support.
Read full review of Lucidspark »
Scott Rogers
Director of Strategic Accounts at a marketing services firm
I don't know that I have ever really used the formal technical support. I have used the documentation on it, where I...
Read full review of Lucidchart »
Anonymous User
Engineering Student at a educational organization
I have not been in contact with technical support.
Read full review of Lucidchart »
Anonymous User
Business Analyst at a real estate/law firm
I have never used their technical support.
Read full review of Lucidchart »
Anonymous User
Software Engineering Intern at a computer software company
I have not contacted their technical support.
Read full review of Lucidspark »
Ravi Teja Guduguntla
Student at a university
I have not used their tech support yet.
Read full review of Lucidspark »
Tarunpreet Singh
Product Manager at a manufacturing company
We haven't used the support.
Read full review of Lucidspark »
David Deutsch
Creative Director at Deutsch Creative
They are very responsive. That is really the most important thing to a software user - if you have a problem with the...
Read full review of Lucidspark »
Kumud Naugai
Business Support Analyst at a financial services firm
I haven't used tech support because it is fairly simple to use.
Read full review of Lucidchart »
Anonymous User
Founder at a training & coaching company
I have never interacted with their technical support.
Read full review of Lucidspark »
Anonymous User
Sr. Database Engineer at a insurance company
I haven't contacted them because I haven't seen any issues. If I need to find something online, there is a huge...
Read full review of Lucidspark »
Tony Skinner
Continuous Improvement Manager at Ascension Health
I have not had any need to use technical support.
Read full review of Lucidspark »
Rafi Chowdhury
Solutions Architect at St. Jude Children's Research Hospital
I have not had too much interaction with customer support, but it seems as though it is reasonable.
Read full review of Lucidchart »
Visahl Samson David Selvam
IT Manager at a security firm
I have never contacted their technical support. There was no need to contact them because it is very straightforward...
Read full review of Lucidchart »
Anonymous User
Talent Acquisition Specialist at eDreams ODIGEO
I haven't contacted technical support, however, I'd tell them it's great. I would tell them how useful it was for me....
Read full review of Lucidchart »
Anonymous User
Senior Business Analyst at a tech services company
I haven't needed to reach out to technical support. I only had a call from the account manager, and that was really...
Read full review of Lucidchart »
Stephanie Richard
Social Media Coordinator
On a scale where five is the highest, I would rate technical support a 4.5 out of five.
Read full review of Lucidspark »
Anonymous User
People Performance & Culture - Generalist at a computer software company
It is pretty good. They were videos available for any questions that I had while I was using the solution. I'm more...
Read full review of Lucidchart »
Sankalp Nigam
Software Engineer at a tech services company
I have not had to use their technical support yet.
Read full review of Lucidchart »
Anonymous User
Sr. Program Manager, Cloud Engineering and Operations at a tech vendor
This tool is so easy and intuitive that I’ve not had the need to contact technical support.
Read full review of Lucidchart »
Carissa Tjia
Business Development Representative at a tech vendor
I have never interacted with their technical support.
Read full review of Lucidchart »
Anonymous User
Web Developer at a tech services company
I did not contact technical support for issues regarding functionality. Rather, I contacted them one time because I...
Read full review of Lucidchart »
Anonymous User
Senior UX Designer at Concentric Sky
I haven't yet needed to contact technical support.
Read full review of Lucidspark »
Anonymous User
Change Analyst at a leisure / travel company
Lucidchart is easy to use so I haven't needed to contact technical support yet.
Read full review of Lucidchart »
Monica Castillo
Systems Operator at Replicant Project
Their technical support is good.
Read full review of Lucidspark »
Seye Kuyinu
Agile Coach at Beeline
We have not had to call Lucidspark's tech support.
Read full review of Lucidspark »
Roseann Joy Braley
Project Manager at Freelancer
In five years, I've never had any problems with the tool so I guess I'm happy to say I can't speak to the quality of...
Read full review of Lucidchart »
Jill Villigan
Principal Solution Engineer at a computer software company
I've had no need to use their technical support. We have an internal layer of support within our company, so I've...
Read full review of Lucidchart »

Review 1 of 30

Tushar Joshi
Sr. System Administration (Grindmaster Machines Pvt Ltd) at a manufacturing company
Technical support is great for NetVault Plus, but I think right now in India, they have introduced third-party...
Read full review of NetVault Plus »
AdityaTiwari
Business Analyst at a financial services firm
Toad Data Point customer support does not have any AI agents or real-time debugging options or help available;...
Read full review of Toad Data Point »
Kavya A
Full Stack Developer at CGI
I did not have the need to contact Toad Data Point's customer support directly, so I cannot comment on my personal...
Read full review of Toad Data Point »
Roy Pollack
Advisor Application Architect at CPS Energy
Generally, erwin support was highly responsive. However, we did this installation while Erwin was transitioning to...
Read full review of Quest Data Intelligence »
RémyMAURAS
Microsoft 365 Consultant at Metsys
I have only used the documentation on the website, which has been technically sufficient to answer my questions. I...
Read full review of Change Auditor for Active Directory »
Cahit Yolacan
Manager System Management at Şanstech
In the one year I've been inside, we don't need any support; I would rate Quest support as eight.
Read full review of NetVault Plus »
TusharTiwari
Mssql Database Administrator at HCLSoftware
I do not communicate frequently with technical support for Foglight for Databases, as upgrades and maintenance are...
Read full review of Foglight for Databases »
Keith J Matthews
Associate Director at a tech vendor
They are very responsive. Whether I open a case through support@quest.com or click on Generate Case in the tool, I...
Read full review of On Demand Migration »
Bikramjeet Singh
Senior Reg Reporting Consultant at Bank of America
I contacted customer support for error codes. Overall, the technical support has been very good. They are prompt and...
Read full review of Toad for Oracle »
Wabotlhe Tau
Senior Manager Application Support at SASSA
The solution's technical support is very responsive. I rate the technical support an eight out of ten.
Read full review of Stat for Oracle E-Business Suite »
AkshayChaudhari
Data Specialist at TCS
I have had a positive experience with customer support; whenever we reach out to them, they are very responsive and...
Read full review of erwin Data Modeler »
JamesBlack
Owner at JRB Software
I have not been in contact with technical support.
Read full review of Toad for Oracle »
Tracy Hautenen Kriel
Architecture Sr. Manager, Data Design & Metadata Mgmt at a insurance company
The technical and customer support are outstanding. erwin honestly goes above and beyond to ensure the success of its...
Read full review of Quest Data Intelligence »
Anonymous User
Systems Administrator at a performing arts
The technical support is excellent. They have been responsive and have always resolved the issue. They are easy to...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
Computer Support Specialist at a financial services firm
The technical support is pretty good but we still have cases pending. There is one case that we have had open for...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Global Delivery Consultant at a tech services company
We never had any technical issues, so we never had the opportunity to contact them either.
Read full review of NetVault Plus »
Reto Krebs
Independent Consultant at Krebs IT-Services
My experience with Quest technical support has been very good. They are also human beings, so they can't necessarily...
Read full review of On Demand Migration »
Anonymous User
Data Warehousing and Business Intelligence Lead at Bank of America
Customer Service: Personally I have never had the need to call customer service. Most of the features I used were...
Read full review of Toad Data Modeler »
Anonymous User
System Administrator at a computer software company
We do not subscribe to Quest Premier Support, where they are onsite with you. When we need to contact them, we either...
Read full review of NetVault Plus »
Anonymous User
Consultant at a healthcare company
Customer Service: I haven't had to use it. Technical Support: I haven't had to use it.
Read full review of Toad Data Modeler »
Bobby Wood
Sr. Network Server Administrator at Southern Farm Bureau Casualty Insurance Company of Arkansas
When it comes to opening a service ticket or a support ticket through KACE with Quest, it's one of those that I don't...
Read full review of KACE Systems Management Appliance (SMA) »
Carsten Buscher
IT Systems Administrator at a computer software company
We use their standard technical support and our experience with them has been great. Every time I have asked them...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Enterprise Architect at a university
Customer Service: Excellent customer service. Technical Support: Excellent, responsive and informed technical support.
Read full review of Corso Agile Enterprise Architecture [EOL] »
Anonymous User
Consultant at a outsourcing company
Overall, the customer support for erwin Data Modeler has been good in my experience. I would rate the customer...
Read full review of erwin Data Modeler »
Ahmad Abdulfattah
Presales Manager at a tech vendor
The technical support is handled by Quest who handles all of their other products as well. They offer a good level of...
Read full review of SharePlex »
Chris Lomas
Deputy Lead Volunteer at West Lancashire Scouts
Technical support is excellent. We just used the regular support services.
Read full review of On Demand Migration »
Michael Huffman
Server Administrator III at a university
Any time I've had to reach out to customer support for Quest KACE Systems Management Appliance (SMA), they have been...
Read full review of KACE Systems Management Appliance (SMA) »
Jose Luis Leon
Data Management & Automation Manager at a consultancy
The technical support is good. They are highly skilled.
Read full review of erwin Data Modeler »
Anonymous User
IT Specialist at a government
Their support was excellent. Typically it has to do with going through the upgrade process. If we have an issue,...
Read full review of erwin Data Modeler »
KaiQuale
Senior engineer at a government
I have been in touch with the technical support team a couple of times, and they were very helpful in finding...
Read full review of Toad Data Modeler »

Review 1 of 30

Technical Support

No Data Available

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