Compare Lucid Software vs Quest Software

Lucid Software

Based on 99 reviews.

Quest Software

Based on 318 reviews.

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Popular Solutions

Lucidchart

13 reviews

Lucidspark

1 reviews

erwin Data Modeler

12 reviews

KACE Systems Management Appliance (SMA)

3 reviews

Toad for Oracle

10 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

10%

Outsourcing Company

Government

Financial Services Firm

13%

Construction Company

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
My use case is mostly architectural design for our end-to-end deployment.
Read full review of erwin Data Modeler »
Philemon Olusegun
Qhse Manager at a outsourcing company
I used Toad for Oracle for two years when I was lead Oracle 10g database administrator, during which I worked on the...
Read full review of Toad for Oracle »
Vijay Ram
Technical Engineer at Hitachi Systems, Ltd.
I am currently using Foglight for Databases with real-time monitoring only. We use this tool for monitoring purposes...
Read full review of Foglight for Databases »
AdityaJain
Security Administrator at EbixCash
I have deployed KACE Systems Management Appliance (SMA) around 230 plus PCs, and I use it to push Windows updates and...
Read full review of KACE Systems Management Appliance (SMA) »

Review 1 of 5

Customer Service

MichaelChirinian
Data Engineer at Mindmap
I have never called their technical support team.
Read full review of Lucidchart »
David Deutsch
Creative Director at Deutsch Creative
They are very responsive. That is really the most important thing to a software user - if you have a problem with the...
Read full review of Lucidspark »
Anonymous User
Director Product Management at a tech services company
I did not interact with technical support.
Read full review of Lucidspark »
Seye Kuyinu
Agile Coach at Beeline
We have not had to call Lucidspark's tech support.
Read full review of Lucidspark »
Anonymous User
Assistant Director Outpatient Rehab at UC San Diego Health
I have not interacted with their technical support.
Read full review of Lucidspark »
Anonymous User
Solution Architect at a tech services company
I had a weird experience at first with technical support. Meaning, that at the beginning when I asked their support...
Read full review of Lucidspark »
Anonymous User
Data Scientist at a computer software company
I have not contacted the technical support.
Read full review of Lucidspark »
Ted
Solution Consultant at a computer software company
We haven't had to contact their technical support.
Read full review of Lucidchart »
Anonymous User
BI Developer at a financial services firm
I haven't interacted with their support.
Read full review of Lucidchart »
Anonymous User
Business Analyst at a real estate/law firm
I have never used their technical support.
Read full review of Lucidchart »
Anonymous User
Talent Acquisition Specialist at eDreams ODIGEO
I haven't contacted technical support, however, I'd tell them it's great. I would tell them how useful it was for me....
Read full review of Lucidchart »
MichaelSmith2
Director of Management Systems at Brindlee Mountain Fire Apparatus
We have not used their technical support.
Read full review of Lucidspark »
Anonymous User
Research Associate at a real estate/law firm
I have not used their technical support.
Read full review of Lucidspark »
Anonymous User
Lead Business Analytics at a financial services firm
We have not needed to contact technical support beyond the assistance with our initial setup. We have not faced...
Read full review of Lucidchart »
Sridhar Poornachandran
Head of IT Infrastructure & Operations at Aliaxis
A gentleman from customer support has reached out to me but unfortunately, my calendar has been booked and I haven't...
Read full review of Lucidchart »
Anonymous User
Salesforce Solution Architect at a consultancy
I have not contacted Lucidchart's tech support.
Read full review of Lucidchart »
Anonymous User
Executive Assistant
I did not contact their technical support.
Read full review of Lucidspark »
Anonymous User
Devops Engineer at a tech vendor
Lucidchart's customer support is good. On a scale of one to ten, I would rate the customer support a five.
Read full review of Lucidchart »
Anonymous User
Change Analyst at a leisure / travel company
Lucidchart is easy to use so I haven't needed to contact technical support yet.
Read full review of Lucidchart »
Yun Oh
Game Designer at a computer software company
I have not used the technical support.
Read full review of Lucidchart »
SaifKhan2
Product Manager at Technogise
I haven't used their technical support.
Read full review of Lucidchart »
Anonymous User
Consultant at a financial services firm
I have not had a need to contact technical support.
Read full review of Lucidspark »
Anonymous User
People Performance & Culture - Generalist at a computer software company
It is pretty good. They were videos available for any questions that I had while I was using the solution. I'm more...
Read full review of Lucidchart »
Anonymous User
Product Designer at a financial services firm
I've never had to engage with their tech support but there seems to be a lot of resources.
Read full review of Lucidspark »
Visahl Samson David Selvam
IT Manager at a security firm
I have never contacted their technical support. There was no need to contact them because it is very straightforward...
Read full review of Lucidchart »
Emilia Maria D'Anzica
CEO at growthmolecules
I have been in contact with technical support and it was fine. I'm paying the lowest tier and I don't expect them to...
Read full review of Lucidchart »
Anonymous User
Senior Business Analyst at a consultancy
I haven't used customer support for Lucidspark.
Read full review of Lucidspark »
Tarunpreet Singh
Product Manager at a manufacturing company
We haven't used the support.
Read full review of Lucidspark »
Zachariah
Continuous Improvement Manager at a consumer goods company
I have not needed to use the technical support yet. I've not had any major issues.
Read full review of Lucidchart »
Anonymous User
Marketing Director at a construction company
I don't think I've ever used their tech support. I haven't had a problem where I've needed it.
Read full review of Lucidchart »

Review 1 of 30

Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
Technical support is very good and very helpful. They know exactly what the problem is when you call.
Read full review of Quest Rapid Recovery [EOL] »
Roy Pollack
Advisor Application Architect at CPS Energy
Generally, erwin support was highly responsive. However, we did this installation while Erwin was transitioning to...
Read full review of Quest Data Intelligence »
Mark Stocks
Vice President, Director Enterprise Architecture at JE Dunn Construction
I have never had to call customer support for Toad for Oracle, so I cannot speak to that experience.
Read full review of Toad for Oracle »
Javid Ur Rahaman
VP, Infrastructure,Data Management Services & AI Evangelist at a tech company
The technical support is great.
Read full review of Toad Data Modeler »
Scott Tweed
Windows Engineer at a tech services company
I have never had to contact technical support.
Read full review of KACE Systems Management Appliance (SMA) »
Arno Wolthers
System Administrator at DIANA FEA BV
Regarding the support of Quest NetVault, I would rate their help a seven. They are really helpful, but as I...
Read full review of NetVault Plus »
Adam Augustín
Country Manager at Prianto Ltd
They have top-notch technical support. You might need to wait a day or two, however, there is also an option to buy...
Read full review of KACE Asset Management Appliance »
Jose Mejia
ETL Developer at INGENIERIA 21 SAS
They provide good technical documentation.
Read full review of erwin Evolve »
Steven Scarver
VP/Manager, Data Analytics & Intelligence at a financial services firm
I have not used the support from Toad Data Point.
Read full review of Toad Data Point »
AdityaTiwari
Business Analyst at a financial services firm
Toad Data Point customer support does not have any AI agents or real-time debugging options or help available;...
Read full review of Toad Data Point »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
I'd rate the customer support pretty high. I use them pretty frequently and I have been satisfied with the majority...
Read full review of KACE Systems Management Appliance (SMA) »
Tracy Hautenen Kriel
Architecture Sr. Manager, Data Design & Metadata Mgmt at a insurance company
The technical and customer support are outstanding. erwin honestly goes above and beyond to ensure the success of its...
Read full review of Quest Data Intelligence »
Anonymous User
Architecture Portfolio Manager at a financial services firm
Technical support is good.
Read full review of erwin Evolve »
Anonymous User
Network systems Administrator at Azura Credit Union
They take their role in support extremely seriously. We don't have to reach out too often due to the lack of...
Read full review of KACE Systems Management Appliance (SMA) »
Moataz Roshdy
Data Unit Manger at a manufacturing company
I would rate erwin's technical support around six or seven. For technical support, they need to improve response...
Read full review of Quest Data Intelligence »
David Jaques-Watson
Senior Consultant at a tech services company
I haven't had dealings with them, but the dealings I've had with erwin as a company have always been really good. So,...
Read full review of erwin Data Modeler »
Anonymous User
Sr. Enterprise Architect at a tech services company
In terms of support, I couldn't be happier with Grace, erwin's support rep who provides us with fantastic support. We...
Read full review of erwin Evolve »
Bobby Wood
Sr. Network Server Administrator at Southern Farm Bureau Casualty Insurance Company of Arkansas
When it comes to opening a service ticket or a support ticket through KACE with Quest, it's one of those that I don't...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
IT Admin at LDV, Inc.
They provide the ability to chat with technical support, which is very convenient. I would rate them a 10 out of 10....
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
Database Administrator at a financial services firm
Customer Service: The level of customer service is good.Technical Support: The level of technical support is good.
Read full review of Quest Foglight for APM [EOL] »
Carsten Buscher
IT Systems Administrator at a computer software company
We use their standard technical support and our experience with them has been great. Every time I have asked them...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Assistant Unit Head, IT Systems Support at a security firm
We have Quest support. I assume we buy the highest level. Here's the thing about their support: It is good and bad....
Read full review of KACE Systems Management Appliance (SMA) »
RicardoGarcia1
Avocat at Star Boxes India Pvt Ltd
The customer service is very good, providing quick customer support in Spanish.
Read full review of KACE Systems Management Appliance (SMA) »
Fabio Mello
Director of Technology at Unirede
We have their Premier Support because it is very important to have very fast support. I would rate them a nine out of...
Read full review of KACE Systems Management Appliance (SMA) »
MohanKumar4
Manager at Fractalio Data Pvt Ltd
Our customers have not faced any challenges with Quest NetVault Plus.
Read full review of NetVault Plus »
Anonymous User
Software Engineer Staff at a manufacturing company
Their technical support is very good.
Read full review of erwin Data Modeler »
Anonymous User
Senior Engineer at a financial services firm
Their technical support is a nine out of 10. There is always room for improvement. There are times when a question is...
Read full review of Foglight for Databases »
Anonymous User
Database Administrator at a tech vendor
I've always had good experience with Dell Support, who we use for other products as well. All of my queries have been...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Systems Engineer at a financial services firm
Any time I've had to deal with their technical support, they've responded quickly and they're pretty thorough in...
Read full review of KACE Systems Management Appliance (SMA) »
Jose Luis Leon
Data Management & Automation Manager at a consultancy
The technical support is good. They are highly skilled.
Read full review of erwin Data Modeler »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.