Compare Lucid Software vs Quest Software

Lucid Software

Based on 99 reviews.

Quest Software

Based on 361 reviews.

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Popular Solutions

Lucidchart

13 reviews

Lucidspark

0 reviews

erwin Data Modeler

31 reviews

KACE Systems Management Appliance (SMA)

3 reviews

Foglight for Databases

22 reviews

Top Industries

Financial Services Firm

10%

Outsourcing Company

10%

Manufacturing Company

Comms Service Provider

Outsourcing Company

12%

Financial Services Firm

11%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
AkshayChaudhari
Data Specialist at TCS
On a day-to-day basis, my main use case for Foglight for Databases is a centralized database for performance...
Read full review of Foglight for Databases »
Philemon Olusegun
Qhse Manager at a outsourcing company
I used Toad for Oracle for two years when I was lead Oracle 10g database administrator, during which I worked on the...
Read full review of Toad for Oracle »
SachinSharma4
Senior Engineer at a manufacturing company
Quest Identity Defense's main use case in our previous organization has been to improve identity security and protect...
Read full review of Quest Identity Defense »
Sainath Revankar
Director, Analytics at a consultancy
My main use case for erwin Data Modeler involves using AI agents to assist with implementing these models within the...
Read full review of erwin Data Modeler »

Review 1 of 5

Customer Service

Harshal Jethwa
Cloud Engineer at a educational organization
Customer support is good. I would rate the customer support an eight on a scale from one to ten.
Read full review of Lucidchart »
Anonymous User
Software Tester at a tech vendor
The voice of the community has been heard and taken into account, while improving Lucidchart.
Read full review of Lucidchart »
Anonymous User
Data Scientist at a computer software company
I have not contacted the technical support.
Read full review of Lucidspark »
MichaelSmith2
Director of Management Systems at Brindlee Mountain Fire Apparatus
We have not used their technical support.
Read full review of Lucidspark »
Anonymous User
Data Engineer at Mindmap
I have never called their technical support team.
Read full review of Lucidchart »
Anonymous User
Senior Business Analyst at a consultancy
I haven't used customer support for Lucidspark.
Read full review of Lucidspark »
Kumud Naugai
Business Support Analyst at a financial services firm
I haven't used tech support because it is fairly simple to use.
Read full review of Lucidchart »
Anonymous User
Assistant Director Outpatient Rehab at UC San Diego Health
I have not interacted with their technical support.
Read full review of Lucidspark »
Kevin Replinger
Client Success Manager at ThankView
I have not used technical support for Lucidspark.
Read full review of Lucidspark »
Ted
Solution Consultant at a computer software company
We haven't had to contact their technical support.
Read full review of Lucidchart »
Scott Rogers
Director of Strategic Accounts at a marketing services firm
I don't know that I have ever really used the formal technical support. I have used the documentation on it, where I...
Read full review of Lucidchart »
Anonymous User
Research Associate at a real estate/law firm
I have not used their technical support.
Read full review of Lucidspark »
Visahl Samson David Selvam
IT Manager at a security firm
I have never contacted their technical support. There was no need to contact them because it is very straightforward...
Read full review of Lucidchart »
Anonymous User
Professional Services Consultant at a energy/utilities company
I didn't have a need for it.
Read full review of Lucidchart »
Frederic Pascalon
Enterprise Architect at a computer software company
I have not had to use their technical support.
Read full review of Lucidchart »
Seye Kuyinu
Agile Coach at Beeline
We have not had to call Lucidspark's tech support.
Read full review of Lucidspark »
Anonymous User
Senior Business Analyst at a tech services company
I haven't needed to reach out to technical support. I only had a call from the account manager, and that was really...
Read full review of Lucidchart »
Maryam S Waris
Customer Success Manager at a media company
I have not been in contact with technical support.
Read full review of Lucidspark »
Anonymous User
Devops Engineer at a tech vendor
Lucidchart's customer support is good. On a scale of one to ten, I would rate the customer support a five.
Read full review of Lucidchart »
Stephanie Richard
Social Media Coordinator
On a scale where five is the highest, I would rate technical support a 4.5 out of five.
Read full review of Lucidspark »
Sivaprakasam Gnanam
Product Designer at a tech services company
I have not been in contact with technical support.
Read full review of Lucidchart »
Anonymous User
Sr. Program Manager, Cloud Engineering and Operations at a tech vendor
This tool is so easy and intuitive that I’ve not had the need to contact technical support.
Read full review of Lucidchart »
Anonymous User
Software Engineering Intern at a computer software company
I have not contacted their technical support.
Read full review of Lucidspark »
Sridhar Poornachandran
Head of IT Infrastructure & Operations at Aliaxis
A gentleman from customer support has reached out to me but unfortunately, my calendar has been booked and I haven't...
Read full review of Lucidchart »
Kevin Heires
Product and Materials Manager at Case Systems, Inc.
The technical support was good, but I haven't used it for a long time.
Read full review of Lucidchart »
Anonymous User
CEO at a consultancy
The communication with sales has been pretty poor. They have been spotty in terms of response. So far, that has been...
Read full review of Lucidchart »
Anonymous User
Product Designer at a financial services firm
I've never had to engage with their tech support but there seems to be a lot of resources.
Read full review of Lucidspark »
Carissa Tjia
Business Development Representative at a tech vendor
I have never interacted with their technical support.
Read full review of Lucidchart »
Anonymous User
Director Product Management at a tech services company
I did not interact with technical support.
Read full review of Lucidspark »
Sankalp Nigam
Software Engineer at a tech services company
I have not had to use their technical support yet.
Read full review of Lucidchart »

Review 1 of 30

Kritchatach Wanichanon
IT Consultant at Ttsoftit
Customer service and support have been good. It does not take very long for them to respond, and the response is...
Read full review of Quest Data Intelligence »
Khadarvalli Phatan
Data Modeler at Capgemini
I have not contacted the technical support or customer support of erwin Data Modeler. Every product I have worked...
Read full review of erwin Data Modeler »
AdityaTiwari
Business Analyst at a financial services firm
Toad Data Point customer support does not have any AI agents or real-time debugging options or help available;...
Read full review of Toad Data Point »
Vadim Kulikov
Senior Engineer at a computer software company
I had some issues with support. It's possible that they were because I wasn't able to respond to some of their requests.
Read full review of Foglight for Databases »
Monisha Sharma
Data Metrics Engineer at a financial services firm
I did not try contacting their technical support; I used to contact my IT support instead.
Read full review of erwin Data Modeler »
Raza Zaidi
IT Infrastructure Manager at Magellan Aerospace
They were fine. It was not super support or tech job. They were neither great nor bad.
Read full review of KACE Asset Management Appliance »
Temitope Kaka
Database Administrator at a financial services firm
I use the vendor's premier support for Foglight for Databases. On occasions when we have issues, we always call...
Read full review of Foglight for Databases »
Yang Jiao
Senior Data Scientist at a consultancy
I have contacted their technical support several times. The quality and speed of their support are excellent;...
Read full review of erwin Data Modeler »
Anonymous User
Sr. Data Engineer at a healthcare company
The problem is that our issues are related to interfacing erwin Data Modeler with the Hadoop Hive environments. The...
Read full review of erwin Data Modeler »
Anonymous User
Database Administrator at Department of National Defence - Canada
We use Quest's Premier Support for KACE solutions. The biggest value of having Premier Support is the response time....
Read full review of KACE Systems Management Appliance (SMA) »
James McPherson
IT Director at a construction company
Erwin's technical support for this product is very good. They're very responsive and they take ownership of the...
Read full review of erwin Evolve »
Maria Durichek
Senior Technical Consultant at a tech services company
The support provided is excellent. Response times are typically within the hour, and the support team is highly...
Read full review of On Demand Migration »
Muhammad Waseem
Works at a healthcare company
Quest Support for KACE is good. They are responsive and they always give you a solution in a timely manner. We faced...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
DBA Team Lead DB2 at a tech services company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Toad Data Modeler »
Varsha Kambli
Database Administrator, Data Modeler at a manufacturing company
The customer support for erwin Data Modeler is very good. They are very responsive, and if we had any issues with the...
Read full review of erwin Data Modeler »
Tracy Hautenen Kriel
Architecture Sr. Manager, Data Design & Metadata Mgmt at a insurance company
The technical and customer support are outstanding. erwin honestly goes above and beyond to ensure the success of its...
Read full review of Quest Data Intelligence »
John Waclawski
Database Administrator at AmTrust Financial Services, Inc.
If I run into a question, I can email my liaison and she can usually get an answer to me within a couple of hours...
Read full review of Foglight for Databases »
Anonymous User
Software Engineer Staff at a manufacturing company
Their technical support is very good.
Read full review of erwin Data Modeler »
Damian Niedzielski
Data Modeler at a logistics company
When it is bug related, we get a bug fix or are told to upgrade to the latest version. This has worked out in the...
Read full review of erwin Data Modeler »
Mir Sayeed Hassan
Senior Oracle Database Administrator at ODB Training and Software Services LLP
For technical support, I would rate it a nine out of ten; the only issue is the occasional slow response, but...
Read full review of Toad Data Point »
Anthony Nicoletti
Database Administrator, Information Technology at a healthcare company
Their technical support is great. They are super-fabulous. You open up a ticket and someone always gets back to you...
Read full review of Foglight for Databases »
Anonymous User
Senior Data Engineer at a tech vendor
Regarding customer support for erwin Data Modeler, I did contact them by mail, and they were actually pretty helpful,...
Read full review of erwin Data Modeler »
SunilSingh2
Sr. system engineer at SDGC
The initial setup process was good, and Quest support was helpful during the first tenant integration. I faced a...
Read full review of On Demand Migration »
Guilherme Miris
DBA at a tech vendor
So far, I have not needed to use erwin Data Modeler's customer support.
Read full review of erwin Data Modeler »
Anonymous User
Systems Engineer & Owner at a tech services company
Technical Support has been excellent. Since we originally purchased, Dell purchased Quest – and the support is...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
IT Specialist at a government
Their support was excellent. Typically it has to do with going through the upgrade process. If we have an issue,...
Read full review of erwin Data Modeler »
Anonymous User
Enterprise Architect at a aerospace/defense firm
The support personnel are fantastic. Just the other day I was on the phone again with one of the support personnel...
Read full review of erwin Evolve »
Ruby Perle
Senior Data Architect at a financial services firm
Their tech support is adequate. It's easy to elevate an issue if I run into support personnel who aren't capable of...
Read full review of erwin Data Modeler »
Anonymous User
IT Manager at a manufacturing company
We subscribe to the premiere support and what stands out to us as the biggest value is communication and the...
Read full review of QoreStor »
Anonymous User
Senior Data Modeler at a tech vendor
Customer support for erwin Data Modeler is excellent, providing easy access and quick issue resolution via calls. I...
Read full review of erwin Data Modeler »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.