Compare Lucid Software vs Quest Software

Lucid Software

Based on 98 reviews.

Quest Software

Based on 308 reviews.

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Popular Solutions

Lucidchart

12 reviews

Lucidspark

1 reviews

erwin Data Modeler

13 reviews

KACE Systems Management Appliance (SMA)

3 reviews

Quest Foglight for APM [EOL]

0 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

10%

Government

Comms Service Provider

Financial Services Firm

13%

Manufacturing Company

Construction Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
My use case is mostly architectural design for our end-to-end deployment.
Read full review of erwin Data Modeler »
Vijay Ram
Technical Engineer at Hitachi Systems, Ltd.
I am currently using Foglight for Databases with real-time monitoring only. We use this tool for monitoring purposes...
Read full review of Foglight for Databases »
AdityaJain
Security Administrator at EbixCash
I have deployed KACE Systems Management Appliance (SMA) around 230 plus PCs, and I use it to push Windows updates and...
Read full review of KACE Systems Management Appliance (SMA) »
Jog Raj
Senior Consultant at a computer software company
erwin Data Intelligence serves two primary use cases: one is where people use it as a data catalog, which is one of...
Read full review of erwin Data Intelligence »

Review 1 of 5

Customer Service

Tarandeep Kaur
DevOps Manager at Flash.co
The customer support for Lucidchart is really good. We had an interaction with the team about six months back...
Read full review of Lucidchart »
AdityaVerma1
Operation Management Intern at a educational organization
Customer support for Lucidchart is quite appreciable, and my experience with customer support has been decent. The...
Read full review of Lucidchart »
Tony Skinner
Continuous Improvement Manager at Ascension Health
I have not had any need to use technical support.
Read full review of Lucidspark »
Anonymous User
Informatics Data Scientist at Abbott
I never used technical support.
Read full review of Lucidchart »
Anonymous User
Sr. Program Manager, Cloud Engineering and Operations at a tech vendor
This tool is so easy and intuitive that I’ve not had the need to contact technical support.
Read full review of Lucidchart »
Ravi Teja Guduguntla
Student at a university
I have not used their tech support yet.
Read full review of Lucidspark »
Rafi Chowdhury
Solutions Architect at St. Jude Children's Research Hospital
I have not had too much interaction with customer support, but it seems as though it is reasonable.
Read full review of Lucidchart »
Anonymous User
Devops Engineer at a tech vendor
Lucidchart's customer support is good. On a scale of one to ten, I would rate the customer support a five.
Read full review of Lucidchart »
Anonymous User
Sales Representative at a consumer goods company
Technical support has been really straightforward and super available to us at all times, but we haven't had any...
Read full review of Lucidchart »
Anonymous User
Lead Business Analytics at a financial services firm
We have not needed to contact technical support beyond the assistance with our initial setup. We have not faced...
Read full review of Lucidchart »
Anonymous User
Talent Acquisition Specialist at eDreams ODIGEO
I haven't contacted technical support, however, I'd tell them it's great. I would tell them how useful it was for me....
Read full review of Lucidchart »
Frederic Pascalon
Enterprise Architect at a computer software company
I have not had to use their technical support.
Read full review of Lucidchart »
David Deutsch
Creative Director at Deutsch Creative
They are very responsive. That is really the most important thing to a software user - if you have a problem with the...
Read full review of Lucidspark »
Anonymous User
Product Designer at a financial services firm
I've never had to engage with their tech support but there seems to be a lot of resources.
Read full review of Lucidspark »
Anonymous User
Marketing Director at a construction company
I don't think I've ever used their tech support. I haven't had a problem where I've needed it.
Read full review of Lucidchart »
Anonymous User
Sr. Database Engineer at a insurance company
I haven't contacted them because I haven't seen any issues. If I need to find something online, there is a huge...
Read full review of Lucidspark »
Anonymous User
Student at Universidad Galileo
Tech support is pretty good.
Read full review of Lucidchart »
Anonymous User
Web Developer at a tech services company
I did not contact technical support for issues regarding functionality. Rather, I contacted them one time because I...
Read full review of Lucidchart »
Sankalp Nigam
Software Engineer at a tech services company
I have not had to use their technical support yet.
Read full review of Lucidchart »
Scott Rogers
Director of Strategic Accounts at a marketing services firm
I don't know that I have ever really used the formal technical support. I have used the documentation on it, where I...
Read full review of Lucidchart »
Jordan Rich
Product Manager at Foundry Payments
We have not used their technical support.
Read full review of Lucidchart »
Tarunpreet Singh
Product Manager at a manufacturing company
We haven't used the support.
Read full review of Lucidspark »
Anonymous User
Student at a university
We have not made use of the solution's technical support.
Read full review of Lucidspark »
Kevin Heires
Product and Materials Manager at Case Systems, Inc.
The technical support was good, but I haven't used it for a long time.
Read full review of Lucidchart »
Anonymous User
Director of Technology at Spoke AIOT
Technical support has been great to chat with. I would give them an A+ rating.
Read full review of Lucidspark »
Kevin McCluskey
President at LSF Design
I have not needed to use their technical support.
Read full review of Lucidspark »
Anonymous User
Senior Business Analyst at a tech services company
I haven't needed to reach out to technical support. I only had a call from the account manager, and that was really...
Read full review of Lucidchart »
Ted
Solution Consultant at a computer software company
We haven't had to contact their technical support.
Read full review of Lucidchart »
Anonymous User
BI Developer at a financial services firm
I haven't interacted with their support.
Read full review of Lucidchart »
Anonymous User
Change Analyst at a leisure / travel company
Lucidchart is easy to use so I haven't needed to contact technical support yet.
Read full review of Lucidchart »

Review 1 of 30

Jalagam Krishnan
Senior Database Administrator at SMC Squared India
From one to ten, I would rate the technical support of Foglight for Databases a ten because they respond effectively,...
Read full review of Foglight for Databases »
Javid Ur Rahaman
VP, Infrastructure,Data Management Services & AI Evangelist at a tech company
The technical support is great.
Read full review of Toad Data Modeler »
Isa Safii
Senior System Engineer at PT. Virtus Technology Indonesia
The technical support for Quest NetVault Plus is rated around a seven. The response time is good, but resolving some...
Read full review of NetVault Plus »
Cahit Yolacan
Manager System Management at Şanstech
In the one year I've been inside, we don't need any support; I would rate Quest support as eight.
Read full review of NetVault Plus »
Kevin Egger
Information Technology System Engineer at a tech consulting company
I have used their technical support before. They are good. You pay a lot of money for their support and updates, but...
Read full review of KACE Systems Management Appliance (SMA) »
Saswata Mondal
Director Data Science at a media company
The technical support team is pretty prompt. The tier-one support is pretty prompt. We contacted them a couple of...
Read full review of erwin Data Modeler »
Anonymous User
Sr Mgr Cyber Defense at a manufacturing company
The customer support for Change Auditor for Active Directory, the few times I've had to use it, has been very good.
Read full review of Change Auditor for Active Directory »
Glenn Riley
ICT Network Manager at St Christopher's School Hove
On occasions where I have had to restore a server, the support I had from Quest was fantastic. One time, it was a...
Read full review of Quest Rapid Recovery [EOL] »
KaiQuale
Senior engineer at a government
I have been in touch with the technical support team a couple of times, and they were very helpful in finding...
Read full review of Toad Data Modeler »
Anonymous User
Manager, IT Systems Services at a university
Quest support is very knowledgeable. I haven't needed to call them since the implementation. We only used them for...
Read full review of QoreStor »
Anonymous User
Developer at a tech vendor
Poor.
Read full review of Toad Data Modeler »
Michael Huffman
Server Administrator III at a university
The customer support for KACE Systems Deployment Appliance (SDA) has been excellent, and they always resolved the...
Read full review of KACE Systems Deployment Appliance (SDA) »
William O'Shea
Data Architect at E.ON
The technical support team is quite helpful. The team members don't always know their stuff. Sometimes, we end up...
Read full review of erwin Data Modeler »
Kenneth Slate
Sr. Database Administrator at a sports company
The technical support is really great. I've never had an issue that they weren't quick to jump on and get resolved...
Read full review of Foglight for Databases »
RoshanHoskere
EDW Architect/ Data Modeler at Royal Bank of Canada
Once a year or every two years, we upgrade to the latest version. If we are looking for any new features or...
Read full review of erwin Data Modeler »
Anonymous User
CEO at a tech services company
We need clever tech people with a faster response time on regular tech questions. I was able to solve most issues on...
Read full review of Quest Rapid Recovery [EOL] »
Manoj Narayanan
Practice Director - Digital & Analytics Practice at HCL Technologies
We are Alliance partners, so whenever we go to clients and there are specific instances where we lack thorough...
Read full review of erwin Data Intelligence »
Anonymous User
IT Manager at a manufacturing company
We subscribe to the premiere support and what stands out to us as the biggest value is communication and the...
Read full review of QoreStor »
Anonymous User
Technical Manager
The technical support from the vendor is good and we don't have any issue with it.
Read full review of NetVault Plus »
Reto Krebs
Independent Consultant at Krebs IT-Services
My experience with Quest technical support has been very good. They are also human beings, so they can't necessarily...
Read full review of On Demand Migration »
Mohd Hisyamudin Hamid
System Engineer at Netwitz Sdn Bhd
Technical support is quite fast. My interactions with them are quick because I have memorized the steps, which start...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
Systems Administrator at a performing arts
The technical support is excellent. They have been responsive and have always resolved the issue. They are easy to...
Read full review of Quest Rapid Recovery [EOL] »
RickDe Avila
Data Architect at NAMM California
Their helpdesk ticket itself is pretty great. The team of people, whether it's Tammy or Susan or a few others that my...
Read full review of erwin Data Intelligence »
Mohamed Gelela
Managing Director at Quest Egypt Software
Technical support is very helpful. We're satisfied with the level of service they provide.
Read full review of Change Auditor for Windows File Servers »
Anonymous User
IT Analyst at a financial services firm
I've never had to open a case with support.
Read full review of Quest Foglight for APM [EOL] »
Piotr Pastuszka
E-service at a financial services firm
I have only contacted technical support one time and it was by email. I would rate them somewhere between average and...
Read full review of Toad for Oracle »
Anonymous User
Sr Program Manager/Data Architect at a tech services company
Customer Service: 9/10 Technical Support: 9/10
Read full review of Toad Data Modeler »
Anonymous User
IT Officer at a government
Customer Service: So far, I've found both the online forums and Dell Community pages and the Dell knowledge base...
Read full review of Quest Rapid Recovery [EOL] »
VIJAY VERMA
IT Manager at Akums Drugs & Pharmaceuticals Ltd.
Technical support from Quest is fine, although we don't require much in terms of support. When we have had to use it,...
Read full review of NetVault Plus »
Jim Marr
Analytics Delivery Manager at DXC
Erwin support is pretty good. We've had our struggles there and I've gone through a lot of tickets. I'd rate them an...
Read full review of erwin Data Intelligence »

Review 1 of 30

Technical Support

No Data Available

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