Compare Exabeam vs Trellix

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix Connect

Police Bank, Verisk Analytics, Teck Resources

Trellix Network Detection and Response

FFRDC, Finansbank, Japan Advanced Institute of Science and Technology, Investis, Kelsey-Seybold Clinic, Bank of Thailand, City of Miramar, Citizens National Bank, D-Wave Systems

Popular Solutions

LogRhythm SIEM

14 reviews

Exabeam

9 reviews

LogRhythm UEBA [EOL]

4 reviews

Trellix Endpoint Security Platform

26 reviews

Trellix MOVE AntiVirus

14 reviews

Trellix Network Detection and Response

6 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Comms Service Provider

Manufacturing Company

12%

Computer Software Company

11%

Government

11%

Financial Services Firm

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Stephen-Armstrong
Cyber Security Analyst at Capgemini
I use Exabeam for it's end-to-end detection and it's user event behavioural Analytics, i find it a useful SIEM for...
Read full review of Exabeam »
AshishDubey
Product manager at Tata Communications Ltd
Right now, in our company's back-end, we use a platform from an MSSP that provides LogRhythm. Our site was initially...
Read full review of LogRhythm Axon [EOL] »
AshishDubey
Product manager at Tata Communications Ltd
LogRhythm NetMon can be useful if someone wants to look into something apart from network behavior analysis, like DPA...
Read full review of NetMon »
SaiKrishna2
Cyber Security Analyst at Diyar United Company
I am not directly a partner with LogRhythm SIEM, but I work for a company that offers all kinds of solutions,...
Read full review of LogRhythm SIEM »
Hanan Syed
Senior Cyber Cons at MDS
I typically use the product for reducing cyber risk, and I can investigate attacks more quickly using machine...
Read full review of LogRhythm UEBA [EOL] »

Review 1 of 5

GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
JerryOniye
Enterprise Resources Planning Manager at Mandilas Toyota
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
The primary use case for Trellix Endpoint Security is its customization capabilities, allowing me and my organization...
Read full review of Trellix Endpoint Security Platform »
Kumaresan B
Senior Technical Support Engineer at Digitaltrack
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
We do not use Trellix Intrusion Prevention System; rather, we sell the Trellix Intrusion Prevention System solution....
Read full review of Trellix Intrusion Prevention System »

Review 1 of 5

Customer Service

Muhammad Hanif
Cyber Security Senior Consultant at Inspira Enterprise
Technical support for LogRhythm is not strong, rated five out of ten.
Read full review of LogRhythm SIEM »
Nebojsa Antic
Information Technology Security Engineer at a tech consulting company
The solution technical support team provides quick answers to any request. The team's knowledge and way of resolving...
Read full review of LogRhythm SIEM »
Briane Harris
SOC Analyst at a financial services firm
I open tickets frequently, especially in the beta program. To get the first response is usually a little slow, but...
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Analyst at a financial services firm
I have used the tech support and think they are great. I have many vendors that I deal with for other tools and hands...
Read full review of LogRhythm SIEM »
JimMohr
Principal Security Analyst at a healthcare company
Oh, tech support's good. We generate a lot of tickets. Anything from log, sometimes the vendors will enrich their...
Read full review of LogRhythm SIEM »
Sadat Mohammad Rifat
Business Manager at LS Systems Philippines
We are not an end-user and therefore do not directly deal with technical support. In terms of the support, the...
Read full review of LogRhythm SIEM »
Chamini Ellawala
Associate Senior Engineer - Network & Security at Connex Information Technologies (Pvt) Ltd.
You can request support and they respond immediately. They're really good.
Read full review of LogRhythm SIEM »
Rob Haller
Security Engineer at U.S. Acute Care Solutions
The technical support is very good. They are in the top two to three companies that we work with.
Read full review of LogRhythm SIEM »
Hanan Syed
Senior Cyber Cons at MDS
LogRhythm UEBA's technical support is slow.
Read full review of LogRhythm UEBA [EOL] »
Anonymous User
Security Engineer at a financial services firm
We usually do end up having to remind technical support about our issues, get back in touch with them to see what the...
Read full review of LogRhythm SIEM »
Anonymous User
Security Analyst at a retailer
Very knowledgeable, though I wouldn’t say proactive. When you speak with technical support you don’t actual speak...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Information Systems Specialist at a manufacturing company
Customer Service: Excellent, everyone I have worked with at LogRhythm has been courteous and helpful. Technical...
Read full review of LogRhythm SIEM »
Nuwan Chathuranga
Team Lead - Network and Security at Connex Information Technologies
The tool's support is good. They support us 24/7.
Read full review of LogRhythm SIEM »
Anonymous User
Senior IT Security Analyst at a financial services firm
LogRythm technical support is really excellent, very good in timing and answering questions very quickly. I have not...
Read full review of LogRhythm SIEM »
Anonymous User
Senior IT Security Analyst at a retailer
I've been working a lot with technical support, technical professional services. We just recently did an audit of our...
Read full review of LogRhythm SIEM »
Anonymous User
Assistant Manager Enterprise Security
When I joined the company, a ticket was previously opened with the LogRhythm NextGen SIEM technical support team....
Read full review of LogRhythm SIEM »
Hanan Syed
Senior Cyber Cons at MDS
The response time is the issue at hand and needs improvement.
Read full review of LogRhythm UEBA [EOL] »
SANJAI BOSCO
Technology Solutions Head at MANTRA TECHNOLOGIES LTD
The support is quite good. We haven't had any challenges. Initially, there was something that they requested, so we...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Cyber Security Engineer at a healthcare company
I have not personally used it, but a co-worker has. So far, we're very happy with it.
Read full review of LogRhythm SIEM »
Anonymous User
Deputy Ciso at Temple University
Almost all the time things are handled in a proper way. We've had very good experience with technical support. On one...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Network Systems Engineer at a non-profit
We had one issue, self-inflicted wound. We were capturing too many active logs and not archiving them off. We went...
Read full review of LogRhythm SIEM »
Anonymous User
Solution Architect at Netpoleons
I have not contacted the support from Exabeam Fusion SIEM. There is a lack of Indonesian support, it would benefit us...
Read full review of Exabeam »
Anonymous User
Security Administrator at a tech services company
They were excellent and very knowledgeable.
Read full review of LogRhythm SIEM »
Andy-Wijaya
Principal Consultant at ITSEC Asia
We haven't had any issues with support so far. It's okay.
Read full review of LogRhythm SIEM »
Wadson Fleurigene
Information Security Engineer at Seminole Tribe of Florida
Technical support could use a little work in the terms of responding back. The feedback that we received is they do...
Read full review of LogRhythm SIEM »
Anonymous User
Graduate Student at a tech services company
The customer support was quite good. They had a solid customer support platform, and their responses were always very...
Read full review of Exabeam »
Anonymous User
IT Security Specialist at a manufacturing company
It’s one of the best customer services you could find. Everyone is very knowledgeable and helpful. You aren’t waiting...
Read full review of LogRhythm SIEM »
Anonymous User
SOC Analyst at PLS Financial
The product offers excellent service and technical sport. They're very prompt with getting back to our team...
Read full review of LogRhythm SIEM »
Rob Haller
Security Engineer at U.S. Acute Care Solutions
We've been working with their Beta team, not really technical support. I would say their Beta team is good, a seven...
Read full review of LogRhythm UEBA [EOL] »
Anonymous User
Deputy Ciso at Temple University
They're awesome. We use them all the time. I tell my staff that whenever you have an issue, the first thing you do is...
Read full review of LogRhythm SIEM »

Review 1 of 30

Sandhya Machkuri
Associate Technical Solutions Professional at Alliance Pro IT Pvt Ltd
The product’s support is good.
Read full review of Trellix Endpoint Security Platform »
ShaneStutzman
CyberSecurity Engineer at a government
I rate customer service between an eight and nine. I have not had to use support too much, however, when I did, they...
Read full review of Trellix Endpoint Security Platform »
RiaanDu Preez
Senior Cyber Security Specialist Architect at a tech consulting company
My opinion about technical support might be biased because I have direct access to top-level senior staff. I know...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Amirsaeed Iloukhani
Security Consultant at Bank Meli Exchange
The support from McAfee ESM could improve. They could improve the speed. I rate the support from McAfee ESM a four...
Read full review of Trellix ESM »
SRIYANSH SRIVASTAVA
Member Of Technical Staff at NEC
I'm satisfied with McAfee support.
Read full review of Trellix MOVE AntiVirus »
Peter Antoni
Product and Service Architect at Radar Cyber Security
My experience with the product's tech support is good.
Read full review of Trellix Endpoint Security Platform »
Csaba Molnar
IT department manager at Szrt
I have never contacted technical support. I've never had an issue that required me to.
Read full review of Trellix MOVE AntiVirus »
Zubair Ahmad
Senior Chief Manager at Arcil
We have not had direct contact with McAfee support. We have received support from the vendor. The support is...
Read full review of Trellix Endpoint Security Platform »
Umesh Vashisht
SEO Manager at Anand Group India
I do use the solution's technical support sometimes.
Read full review of Trellix MOVE AntiVirus »
Abul Atti M Salem
Cybersecurity Consultant at KAFD DMC
The solution's support team responds quickly.
Read full review of FireEye Managed Defense [EOL] »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
I've contacted the technical support for McAfee MVISION Endpoint Detection and Response many times. It takes time for...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Ala Khalil
PreSales Director at a marketing services firm
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of Trellix Network Detection and Response »
Anonymous User
Cyber Defense Advisor | Founder Executive at a tech services company
I have no complaints. I would rate them a five out of five.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
CTO & CISO at a tech vendor
The technical support has been very good. We're quite satisfied with the level of support we get.
Read full review of Trellix Helix Connect »
Anonymous User
Information Management Specialist at a government
I've never had to contact technical support. Therefore, I cannot speak to how helpful or responsive they would be.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Works at a tech services company
The support on their side is not readily available. It takes a while. The customer service responsiveness is not...
Read full review of Trellix Advanced Threat Defense »
Anonymous User
IT Consultant at a tech consulting company
The level of technical support at McAfee is 10/10. The support is just great. Often they solve all the problems or...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Senior Technology Specialist at a financial services firm
I haven't used any tech support. We tend to get the latest updates to protect ourselves. However, if we need to, we...
Read full review of Trellix MOVE AntiVirus »
HameedAhmed
Sr. Deputy Director Information Technology at Pakistan Airpot Authority
Trellix Endpoint Security provides very good support. I would rate their customer service nine out of ten.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Implementation Engineer at a tech vendor
I have contacted technical support and they were very helpful. They resolved the queries on time.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Assistant Manager - Technology, Media and Telecom Research at a tech services company
I have not contacted technical support. My dealer is in contact with them for me.
Read full review of Trellix MOVE AntiVirus »
Madhav Vishwakarma
Software Engineer at a computer software company
We haven't required any help from technical support so far. I've never actually been in contact with them.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
IT Support Engineer at a tech services company
VMcAfee technical support is very good. The first thing which must be done is to log a case, at which point we must...
Read full review of Trellix MOVE AntiVirus »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
I rate the technical support a ten out of ten.
Read full review of Trellix Intrusion Prevention System »
Anonymous User
Head of Client Infrastructure at a computer software company
We have technical support from Trellix teams, who also helped us build the Trellix system. We had a second team that...
Read full review of Trellix Advanced Threat Defense »
VenkatKrishnan
VP - Cyber Security at Olam International
The technical support from Trellix is average - it's neither good nor bad. I would give it five or six points out of...
Read full review of Trellix Endpoint Security Platform »
Archie Scorgie
Information Security Senior Advisor at Eskom Ltd
We do get quick responses from support. However, it sometimes takes a bit longer to reach the final solution,...
Read full review of Trellix Endpoint Security Platform »
Daniel Son
System Engineer at a tech vendor
I have direct contact with the support at FireEye.com. It's been helpful and responsive with my cases.
Read full review of Trellix Collaboration Security »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The technical support of Trellix DLP rates at eight points. The support is not optimal for Trellix solution. There...
Read full review of Trellix DLP »
John Matos
Senior Associate at a tech services company
I have not used their support.
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

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