Compare KeyInfo vs SAP

KeyInfo

Based on 1 review.

SAP

Based on 1694 reviews.

Sample Customers

KeyCloud Infrastructure as a Service

Flexi-Van, Pepperdine University

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

KeyCloud Backup and Recovery

0 reviews

SAP S/4HANA

23 reviews

SAP Business Data Cloud

46 reviews

SAP BusinessObjects Business Intelligence

13 reviews

Top Industries

Construction Company

37%

Comms Service Provider

15%

Manufacturing Company

Healthcare Company

Outsourcing Company

10%

Manufacturing Company

10%

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

James Mercer
Director of Information Technology at a transportation company

Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
HemantKUMAR6
Principal Architect at Sopra Steria
We mainly use it for logical and physical data modeling. Our main objective is to keep a repository of our logical...
Read full review of SAP PowerDesigner »

Review 1 of 5

Customer Service

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Joyee Sen
SAP Service Delivery Manager at SoftwareONE
The customer support is pretty good.
Read full review of SAP BusinessObjects Business Intelligence »
AhmedHaridy
Managing Director at Emkan
The tool's technical support is fast.
Read full review of SAP IT Operations Analytics »
Patrick Posch
Head Of IT / Erp System at Innerio Heat Exchanger GmbH
We currently don't have direct support from SAP because they are outsourcing it to other consultants. However, we are...
Read full review of SAP ERP »
Ramesh Pampana
Manager, SAP Practice at a computer software company
For support of this product, I would rate it nine points. As a consultant, I cannot fully evaluate it, but based on...
Read full review of SAP S/4HANA Cloud »
Aaron Maema
SAP Hybris Developer at a retailer
Technical support is adequate, particularly on the paid version. Having a consultant to help us is a good thing. To...
Read full review of SAP Commerce Cloud »
Bassem Mohammed
IT Application Manager at TBTD
Regarding technical support from SAP HANA Cloud, they have specific rules in place, and it depends on whether you are...
Read full review of SAP HANA Cloud »
Deepak M Chakrasali
Senior Associate at a training & coaching company
We had no direct connection or contact with the SAP PowerDesigner team. Some of my colleagues have a few connections...
Read full review of SAP PowerDesigner »
SajidFarooq
Senior Consultant at a consultancy
I would rate the customer service as a three out of ten. There is a very poor response from SAP that we usually...
Read full review of SAP SuccessFactors Employee Central »
AurangzebAhmad
General Manager IT at a leisure / travel company
Regarding technical support for SAP SuccessFactors HCM, we normally don't require any technical support; Telemarks,...
Read full review of SAP SuccessFactors HCM »
Oswaldo Figueredo
Platform Engineer and Infrastructure Management at Colciencias
The technical support from SAP Business One on AWS is very good. The agents are friendly and responsive.
Read full review of SAP Business One »
Ilias Jemili
ERP Consultant at a university
I rate our experience with customer service and support a nine out of ten.
Read full review of SAP S/4HANA Cloud »
Muharrem Iseri
Managing Partner at a tech services company
Technical support is decent, though the response time and quality could be better.
Read full review of SAP PowerDesigner »
ArifKundi
Chief Executive Officer at Biz Tech Resources
We've primarily relied on the local implementers for support, and there are challenges whenever they need to refer...
Read full review of SAP S/4HANA »
Musa Ndlovu
CLO at a financial services firm
The customer service and support are average. The support is not available on the website. Moreover, they are not...
Read full review of SAP CRM »
Tarun-Panchal
IT Manager , Sap Hana Administrator at a computer software company
The technical support from SAP is very good.
Read full review of SAP Business One »
Razan Dimashkieh
Human Resources Analyst at Khatib & Alami
We contact technical support when we have issues. I have only used them a few times, but my colleagues have said it...
Read full review of SAP ERP »
Anonymous User
Lead Consultant at a computer software company
I do not have experience with SAP technical support.
Read full review of SAP S/4HANA »
Fazle Rabbi
CRM administrator at a manufacturing company
We have both technical support from SAP and we also have an internal support team. In addition, there are very good...
Read full review of SAP CRM »
Anonymous User
Lean Manager at a tech services company
The solution's technical support team replies to the queries within a day or two.
Read full review of SAP Signavio Process Manager »
Anonymous User
Senior SAP HCM Consultant at a tech services company
SAP HCM has many different channels for communication with the consultants which makes it complex. There are delays...
Read full review of SAP HCM »
Anonymous User
Associate Director - IS Project Management Office at a healthcare company
Customer Service: It's not great, but OK. Technical Support: It's not great, but OK.
Read full review of Sybase Afaria [EOL] »
Anonymous User
SAP MM/SRM/ARIBA at a non-tech company
Customer Service: A seven out of 10. Technical Support: An eight out of 10.
Read full review of SAP Ariba Procurement »
Anonymous User
Associate Partner at a tech services company
Technical support depends on the size and type of company. Multiple support levels are available.
Read full review of SAP Master Data Governance »
Anonymous User
SAP Data Services Consultant at a government
I have not been in contact with the technical support directly. For most issues that we've had, we provide them to...
Read full review of SAP Information Steward »
Anonymous User
Partner at a recruiting/HR firm
So far, technical support has been good. Based on the priority of the ticket, we get issues resolved rather quickly....
Read full review of SAP SuccessFactors »
Ejaz Khan
Sr, I.T. Manager at Siddiqsons Ltd
There are some problems in technical support in Pakistan. I have a big license for SAP Business One, one of the 20...
Read full review of SAP Business One »
Mukul Hota
Consultant at In2IT EBS
The tech support of SAP is quite good. At times I experience delays in receiving assistance, but they provide...
Read full review of SAP SuccessFactors Onboarding »
Anonymous User
Senior Consultant, Predictive Analytics at a tech services company
Have not needed as yet.
Read full review of SAP Predictive Analytics [EOL] »
Antonio Valladares Fernandez
Technological Partner at Code-10 IT Consultants SL
The technical support is good.
Read full review of SAP Process Orchestration »
Anonymous User
Central Procurement Head at a manufacturing company
We have our internal IT team. So, I have not got any technical support, I would rate it a zero.
Read full review of SAP Ariba Procurement »

Review 1 of 30

Technical Support

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