Compare KeyInfo vs SAP

KeyInfo

Based on 1 review.

SAP

Based on 1630 reviews.

Sample Customers

KeyCloud Infrastructure as a Service

Flexi-Van, Pepperdine University

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

KeyCloud Backup and Recovery

0 reviews

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

8 reviews

Top Industries

No Data Available

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

James Mercer
Director of Information Technology at a transportation company

Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Arijit_Sarkar
Data Analytics Lead at a energy/utilities company
Technical support from SAP is good and very structured. They are trying to improve day by day. They've got a good...
Read full review of SAP BW4HANA »
PrittamGadkari
Associate Director at a financial services firm
The technical support services are good. However, the response times need improvement.
Read full review of SAP Analytics Cloud »
Sara Kadry
HR Digital Transformation Senior Manager at a healthcare company
Sometimes the tech support is good and they have quick responses, and sometimes we face delays in the response. I...
Read full review of SAP HCM »
Narasimhan Jayavel
Associate Consultant at a tech services company
I've used technical support in the past. They are good.
Read full review of SAP HANA »
ChristopherOrilogbon
Solution Consultant SAP MM/QM & HCM SuccessFactors at a tech services company
If we had any issues that we were unable to resolve, we can always receive support from SAP. We raise an incident...
Read full review of SAP SuccessFactors »
Rafal Zaborowski
Supply Chain Manager, Proxy, Matw Global D&I Council Memeber at a manufacturing company
Support for SAP is good, so I rate it nine out of ten.
Read full review of SAP Lumira »
Numair Mazhar
Practice Head - Qlik / Solutions Architect at a tech company
I've never contacted technical support. I cannot say how helpful or responsive they would be.
Read full review of SAP ERP »
Joyee Sen
SAP Service Delivery Manager at a computer software company
The technical support is very knowledgeable and provide good service.
Read full review of SAP HANA »
MATT DAWE
Senior Advisor-Data Modeling at a energy/utilities company
Regarding their support team, we have not really reached out for support for several years. When we did reach out,...
Read full review of SAP PowerDesigner »
Osama Saleh
Deputy Finance Director at a consultancy
I don't see any problem with their support. Their response is dependent on the ticket, such as whether it is a P1,...
Read full review of SAP BusinessObjects GRC »
Anonymous User
Principal Data Management Consultant at a comms service provider
We have used technical support but was it was difficult to get in touch with the right person. It was not very clear...
Read full review of SAP PowerDesigner »
Matt Mueller
Global Business Process Management Facilitator
Customer service/support was great in the beginning but is now extremely poor. You can feel that Signavio does not...
Read full review of SAP Signavio Process Manager »
Muralidhara H N
SAP Professional at a tech services company
Excellent.
Read full review of SAP Business All-in-One »
Anonymous User
Project and IT Architecture Manager at a security firm
I have had no problems with tech support. Most of the issues were related to licensing problems. For bugs, we got...
Read full review of SAP Adaptive Server Enterprise »
Belinda Pearson
SAP specialist at a healthcare company
In all honesty, I must admit that I haven't had any direct interaction with SAP's technical team. The credit for the...
Read full review of SAP HCM »
Anonymous User
Associate Solution Architect at a tech services company
I have not had the chance to directly connect to the technical team for the cloud system. However, I have interacted...
Read full review of SAP Cloud Platform »
Anonymous User
CEO at a financial services firm
The technical support from SAP is medium. I'm not fully satisfied and it could be improved. It isn't always a matter...
Read full review of SAP HANA »
Anonymous User
Technical Manager at a retailer
Our technical support is through a value added reseller.
Read full review of SAP BusinessObjects Business Intelligence Platform »
JanisSteltner
Process Manager at a energy/utilities company
The Signavio technical support is always great. I have had contact with them two or three times and the problems have...
Read full review of SAP Signavio Process Manager »
Anonymous User
Consultant at a mining and metals company
We have been in touch with technical support, but not for any major issues. I'd rate them seven out of ten.
Read full review of SAP HANA »
AnilKumar38
Project Manager - Analytics at a consultancy
Sometimes, the response from technical support is very slow, but at other times, the issue is resolved quickly. When...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Senior SAP Solutions Analyst at a healthcare company
We do not use support from SAP but we have third-party support.
Read full review of SAP ERP »
Anonymous User
Service Delivery Manager at a agriculture
In general, their support is quite slow and requires a lot of follow-up to get what we need.
Read full review of SAP CRM »
Anonymous User
EAM Executive at a educational organization
I haven't connected with support because we're using it for an in-house project. We installed it and work on it...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Head of BI and Analytics at a manufacturing company
The technical support is good, I am satisfied.
Read full review of SAP BusinessObjects Business Intelligence Platform »
MARTIN BAÑALES
Independent Consultant at a retailer
SAP calls me once every three to six months to ask how things are going.
Read full review of SAP Analytics Cloud »
Muhammad-Zubair
Senior Functional Consultant at a computer software company
We've never had to contact technical support. We have our own team in-house. If there are queries, we tend to resolve...
Read full review of SAP Data Services »
Amrit Jha
ERP Application Manager at a energy/utilities company
Support varies. On a good day, even the critical ticket gets through, and on a bad day, the simplest one will have...
Read full review of SAP BW4HANA »
Vita Biletska
Process Manager at a non-tech company
I haven’t worked with Signavio support.
Read full review of SAP Signavio Process Manager »
Anonymous User
SAP Data Sevices Consultant at a tech services company
On some other tools, I have been in touch with SAP support. With this particular solution, we've only had...
Read full review of SAP Information Steward »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.