Compare Kaseya vs Keeper Security, Inc.

Kaseya

Based on 82 reviews.

Keeper Security, Inc.

Based on 44 reviews.

Overview

Kaseya is an international company that produces remote management software for the information technology industry. It develops and sells commercial software to remotely manage and monitor computers running Windows, OS X, and Linux operating systems. Kaseya software enables a single framework for implementing IT policies, procedures and systems management across highly distributed collections of computers, servers, workstations, laptops or mobile devices.

Information Not Available

Sample Customers

Popular Solutions

Unitrends

1 reviews

Kaseya VSA

5 reviews

Kaseya Traverse

1 reviews

Keeper Enterprise Password Manager

11 reviews

KeeperPAM

0 reviews

Top Industries

Construction Company

11%

Outsourcing Company

Comms Service Provider

Financial Services Firm

12%

Outsourcing Company

10%

Comms Service Provider

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Derek Schneider
Manager, Information Technology at a hospitality company
Our main use case for Unitrends is taking our on-premise virtual machines or bulk data store and backing it up on a...
Read full review of Unitrends »
Terry Cutler
Founder and CEO at Cyology Labs
The main use case for ID Agent is to alert customers that an employee's password has leaked onto the dark web and the...
Read full review of ID Agent »
AMMAR HUMAIDY HUSIN
Technical Consultant at a university
If I want to automate the management and maintenance of my server automatically, this product is a good use case for...
Read full review of Kaseya Traverse »
Rajendra Karad
Team Leader at Orient Technologies Pvt. Ltd.
Kaseya Vorex is a platform which caters to an entire organization, from IT support to HR, logistics, and financials....
Read full review of Kaseya Vorex »
Farhood Nishat
Senior Manager at dinCloud, Inc.
Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a...
Read full review of Kaseya VSA »

Review 1 of 5

Mahesh-Subramanian
Vice President at Chargebacks911
We primarily use it to ensure that all our people store their passwords in KeeperPAM and do not have multiple sources...
Read full review of KeeperPAM »
Abraham Rodriguez
Technical Lead
My main use case for Keeper Enterprise Password Manager is to manage passwords as well as validating if any password...
Read full review of Keeper Enterprise Password Manager »

Review 1 of 2

Customer Service

Pragnesh Menon
IT Manager at Middlesex University Dubai
On a scale of one to ten, where one is low, and ten is high, I rate the solution's technical support an eight.
Read full review of Unitrends »
Michael Powell
System Engineer at a recreational facilities/services company
We spoke with Unitrends support about renewing the maintenance on the appliance and the features we're looking for....
Read full review of Unitrends »
Chandrasekaran Subramanian
Associate Vice President - CIS (Internal IT) at a computer software company
The support for the solution needs some improvement. In my experience, the response time to answer a query is slow.
Read full review of Kaseya Traverse »
Charles Sedano
Owner at PC Systems of Mo, Inc.
Support can be frustrating. Often they tell you how things are documented which ends up being different than how...
Read full review of Kaseya VSA »
Sherryl Cruz
Business Development Manager at Microgenesis Business Systems
I would give the technical support a four out of five. There is no such thing as a five. You coordinate things, and...
Read full review of Kaseya VSA »
Dominique Yeates
Senior Product Manager Managed IT at Vox Telecom
I rate the technical support a nine out of ten.
Read full review of Kaseya Traverse »
DilipMishra
Senior Technical Engineer at Hitachi Systems, Ltd.
The support from Kaseya VSA could improve. We have multiple customers that have had delays in receiving a response...
Read full review of Kaseya VSA »
Terry Cutler
Founder and CEO at Cyology Labs
I rate their customer service and tech support with Kaseya as very good. I'm very happy with it.
Read full review of ID Agent »
Dan Watson
IT Infrastructure/System Administrator at CNH Industrial Reman
Kaseya's support has a lot of room for improvement. I have had some trouble with them. I've had a ticket open for...
Read full review of Kaseya VSA »
Rajendra Karad
Team Leader at Orient Technologies Pvt. Ltd.
Technical support is the worst. Responses are bad because support does not understand the priority of a customer's...
Read full review of Kaseya Traverse »
Anonymous User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service: Customer service is excellent. Technical Support: Technical support is very qualified and educated.
Read full review of Unitrends »
Anonymous User
Network Administrator
Customer Service: An eight out of 10. They are very helpful most of the time, which is why we selected them....
Read full review of Unitrends »
Anonymous User
Senior Network Administrator at a comms service provider
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Unitrends »
Allan Eisenhauer
Director Of IT / Purchasing Manager at Michigan Works! Macomb/St. Clair
I would rate the technical support a five out of five. They contacted me, did a screen share with me, and walked me...
Read full review of Kaseya VSA »
Anonymous User
Network Administrator at a transportation company
A 10 out 10. Whenever I have had issues, the customer service staff has been more than helpful in resolve them.
Read full review of Unitrends »
Anonymous User
Systems Engineer specializing in Data Protection at a government
The technical support was awesome. They were very good people to work with and I liked them a lot, but the product...
Read full review of Unitrends »
Emmanuel Okojesu
Technical Analyst at FMDQ
The support from Kaseya VSA does respond but sometimes it takes a while. The delay could be because they have a high...
Read full review of Kaseya VSA »
Anonymous User
IT Manager at a marketing services firm
It is a 10 out of 10.
Read full review of Unitrends »
Farhood Nishat
Senior Manager at dinCloud, Inc.
The support is not one of the features that Kaseya would be proud of. Whenever anything happens and you need support,...
Read full review of Kaseya VSA »
Anonymous User
Network Engineer at a wellness & fitness company
I give them a one out of 10.
Read full review of Unitrends »
Lahiru Wickramasinghe
Manager Technical Support at Ultrium Technologies
great Technical Support. they fixed some serious setup issues and made sure everything backed up correctly.
Read full review of Unitrends »
Anonymous User
Technical Services Manager at a tech services company
I've contacted support quite a few times since I joined my current company. Support for Kaseya has been a lot better...
Read full review of Kaseya VSA »
Anonymous User
Senior Systems Engineer at a university
So far, they have gone out of their way to assist us if there are questions or issues.
Read full review of Unitrends »
Greg G
Engineer at a tech services company
The technical support is brilliant. Unitrends provides what they call a white glove service, where they monitor the...
Read full review of Unitrends »
Anonymous User
Systems Administrator at a tech services company
When I have had to use tech support, they've been very good. I've had a couple instances where something wasn't...
Read full review of Unitrends »
Anonymous User
Unix/Apple System Administrator at a non-tech company
Customer Service: Like any other company, sales will tell you almost anything, but the real proof is when you get it...
Read full review of Unitrends »
Anonymous User
Systems Engineer at a tech services company
I rate the technical support a five out of ten. I am not entirely happy with the technical support team of Kaseya.
Read full review of Kaseya VSA »
Anonymous User
Automation Team Lead at a tech services company
I use their tech support often. If you open up a Severity 1 dire emergency ticket, they're very responsive. If you...
Read full review of Kaseya VSA »
Hunter Bonner
Technology Consultant
Customer support has been quite responsive. By phone I recall getting in contact with support within a few minutes,...
Read full review of Kaseya VSA »
Anonymous User
Network Administrator at a financial services firm
Excellent.
Read full review of Unitrends »

Review 1 of 30

Mahesh-Subramanian
Vice President at Chargebacks911
I contacted customer service and support. They were able to solve most issues quickly, but the domain issue was a...
Read full review of KeeperPAM »
Riccardo Zanussi
Chief Architect at Wefox
We do not have experience with customer service and support.
Read full review of Keeper Enterprise Password Manager »
Parwiz ElmJo
Engineer at Direct Technology
I rate Keeper nine out of 10 for support
Read full review of Keeper Enterprise Password Manager »
Anonymous User
CT Technologist at a healthcare company
Customer Service: I have never had to contact customer service. Technical Support: I have never had to contact...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Lead Software Developer / Team Leader at a tech services company
Customer Service: Very reliable and friendly. Technical Support: Did not have a chance to communicate with, solution...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Adminsitrative Team Support, North America Operations Team at a non-tech company
Customer Service: Customer service is great. I had an issue with membership and they cleared it up immediately....
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Ingénieur Avant Ventes Solution Msp at a non-tech company
I find the customer support of Keeper Enterprise Password Manager to be extremely responsive and very effective; I...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Senior Business Development Representative at a insurance company
Responsive.
Read full review of Keeper Enterprise Password Manager »
Bernard Komdeur
Helping Clients Succeed at It-visibility
The technical support is good. The people we dealt with were very responsive; however, they were also in the carousel...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Project Director, consulting through Escient at World Vision Australia
I have no issues with technical support.
Read full review of Keeper Enterprise Password Manager »
Guillaume Deroine
Chargé d'affaires informatique at OCI Informatique
I rate the customer support of Keeper Enterprise Password Manager as very responsive and effective according to my...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Customer Service Representative at a tech services company
Customer Service: Have not had to use it. Technical Support: Have not had to use it.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Network Engineer at a outsourcing company
The customer support for Keeper Enterprise Password Manager is terrific; I have never had any issues.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Parts and Logistics Manager at a manufacturing company
Customer Service: Customer service is fantastic. They are very responsive to my needs. You get a response within...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
--
Customer Service: I have never used the customer service. Technical Support: I have never used the technical support.
Read full review of Keeper Enterprise Password Manager »
Paula Byrd
IRS Registered e-File Provider / Tax Preparer & Consultant at Paula Byrd Tax Services
They are really quick and the understand the value if the data they are protecting
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Director of Sales at a transportation company
They are very quick to respond, and they have fixed any issues that I have had.
Read full review of Keeper Enterprise Password Manager »
Shyder Hyder
Product Support Engineer at a tech vendor
Customer support for Keeper Enterprise Password Manager is very friendly and easy to get in touch with. For those...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
IT Consultant at a healthcare company
Customer Service: Excellent, had an issue early on with access permissions and they fixed it quick like champs....
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Works at a tech company
Customer Service: I have not experienced customer service yet. Technical Support: I have not experienced technical...
Read full review of Keeper Enterprise Password Manager »
Gunnar Eskilsson
IT manager at Landskrona Energi AB
The technical support for this solution could be faster support and improved if they had a better understanding of my...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
IAM Consultant at a engineering company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
IT Technician at a consultancy
I have never reached out to their support.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Video Network Engineer II at a tech services company
Customer Service: -The vast majority of the time excellent, but sometimes on weekends it could be better. I've been...
Read full review of Keeper Enterprise Password Manager »
Abraham Rodriguez
Technical Lead
The password management portion of Keeper Enterprise Password Manager did not require any customer support because it...
Read full review of Keeper Enterprise Password Manager »
David Levenson
Owner at creative computer consulting
I've used their tech support quite a bit because I am always coming across areas for enhancements and improvements....
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Owner at a tech services company
I haven't had a need to contact customer support.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Spiritual Director (Graduate Certificate) at a religious institution
Customer Service: I have not needed to use customer service. The product just works. Technical Support: I have had no...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Insurance Agent at a insurance company
Customer Service: very good Technical Support: I came across this personally and tested it. It was tremendous for us....
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Senior Technology Architect at Sprint
The technical support has no experience.
Read full review of Keeper Enterprise Password Manager »

Review 1 of 30

Technical Support

No Data Available

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