Compare Juniper vs Quest Software

Juniper

Based on 367 reviews.

Quest Software

Based on 279 reviews.

Latest Research

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Juniper AppFormix vs. VMware Aria Automation

September 2025

VMware Aria Automation vs. Juniper AppFormix

Updated: September 2025

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Juniper AppFormix

Rackspace, PlusServer

Popular Solutions

Juniper SRX Series Firewall

10 reviews

Juniper EX Series Ethernet Switches

13 reviews

Juniper vSRX

10 reviews

erwin Data Modeler

6 reviews

KACE Systems Management Appliance (SMA)

2 reviews

Quest Foglight for APM [EOL]

0 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Financial Services Firm

13%

Computer Software Company

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RahulSivanandan
Network Manager at Bread LLC
Mist AI and Cloud is primarily used for wireless solutions, with our customers moving from Cisco Wireless to Mist AI...
Read full review of Mist AI and Cloud »
Chinedu Onwurah
Global Juniper Presales Engineer at Westcon-Comstor
My customers' main use cases for Juniper Mist Edge include those who want to replace their wireless LAN controller...
Read full review of Juniper Mist Edge »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
The main use case for the Juniper EX Series Ethernet Switches includes using protocols such as RSTP and VLAN for...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Manager Technical at a tech services company
Normally this is not a small business. This is the enterprise business and service provider and large enterprise,...
Read full review of Juniper QFX Series Switches »
Patrick Anaku
Senior Network Engineer at Roke Telkom
I work with an internet service provider in Uganda and have experience working with Juniper MX Series Routers, as we...
Read full review of Juniper MX Series Routers »

Review 1 of 5

Jeff Manuszak
CTO at EDSI
As a managed services provider, we use it to store the internal backups for our own data and our customer data. As an...
Read full review of QoreStor »
Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
I primarily use the solution for database monitoring, specifically for Oracle, Microsoft SQL Server, Postgres, SAP...
Read full review of Foglight for Databases »
Aaron Payne
ERP Manager at a tech services company
We primarily use Toad Data Point for end users where SQL Developer does not provide sufficient tooling. Toad Data...
Read full review of Toad Data Point »
Yang Jiao
Senior Data Scientist at a consultancy
I use erwin Data Modeler as the modeler, utilizing the desktop version to develop and design tables, determining...
Read full review of erwin Data Modeler »
Michael Huffman
Server Administrator III at a university
My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security,...
Read full review of KACE Systems Management Appliance (SMA) »

Review 1 of 5

Customer Service

FabioCavalcante
Gerente de contas nacionais | Delivering innovative solutions that stand out for their excellence at Stoneground
The technical support services are satisfactory.
Read full review of Juniper EX Series Ethernet Switches »
PRADIPJOSHI
Owner at a transportation company
Juniper's technical support is excellent.
Read full review of Juniper EX Series Ethernet Switches »
Innocent Ohiaru
IT Administrator at James Hope College
Juniper WLC Series provides excellent technical support services in terms of response time.
Read full review of Juniper WLC Series »
Ankur Chauhan
Founder and CEO at OogyNW Consultancy
Once the cloud was established, I was given the contract for even the cloud management itself. So, I didn't find any...
Read full review of Juniper AppFormix »
Olajide Olusegun
Network Team Lead at Atlas Security
I have contacted the support from Juniper EX Series once. The response time took longer than I expected. Their public...
Read full review of Juniper EX Series Ethernet Switches »
Raihan Hossain
Senior Network and Cyber Security Engineer (Team Lead) at Excel Technologies ltd
Technical support is very good. I would give it a nine out of ten.
Read full review of Juniper Mist Wireless Access Points »
SherifShahen
It Infrastructure Manager at Erada Micro Finance
I communicated with the product's support team directly.
Read full review of Juniper EX Series Ethernet Switches »
Aditya Gandhi
Network Design Specialist at a tech vendor
The technical support services are good.
Read full review of Juniper Mist Wired Assurance »
AbdallahSamir
Testing Engineer at a tech services company
They are really supportive.
Read full review of Juniper MX Series Routers »
Makara Sakolvaree
Manager at Pplus visions company limited
The support changes in India. One time it was okay, but the quality was not good. I want support to improve in terms...
Read full review of Juniper MX Series Universal Routing Platforms »
Anonymous User
System Engineer at a comms service provider
I have not contacted technical support directly. We have a different team who handle the technical requirements.
Read full review of Juniper EX Series Ethernet Switches »
EleftheriaPetraki
Network Engineer at Technical University of Crete
I don't have any experience with their technical support.
Read full review of Juniper MX Series Routers »
Anonymous User
Senior Network Security Engineer at Aplikas
Technical support is good. They seem to understand our customer's requirements. When they troubleshoot or support our...
Read full review of Juniper SRX Series Firewall »
ErwinVos
Coordinator/Senior IT Specialist at a library
The technical support was fine until they stopped developing the product and then it was bad because there was no...
Read full review of Juniper WLC Series »
Anonymous User
QA Engineer at a tech vendor
Very good. They have very experienced engineers on the site I worked on.
Read full review of Juniper WLC Series »
Jacek Jarmakiewicz
Expert - architect of ICT systems at NASK
The Juniper technical support fulfilled our requirements.
Read full review of Juniper vSRX »
Anonymous User
Works at a comms service provider
Customer Service: Good, but not the best.Technical Support: Good.
Read full review of Juniper EX Series Ethernet Switches »
Fendi
Sr Engineer at a construction company
Mist AI and Cloud's technical support is prompt.
Read full review of Mist AI and Cloud »
Jaturong Anuvatesirikeart
Technical Consultant at a tech consulting company
The Juniper technical support is okay.
Read full review of Juniper MX Series Routers »
Anonymous User
CEO at a tech services company
Technical support is very good. I usually create tickets to the Juniper technical support, and they usually can help...
Read full review of Juniper SRX Series Firewall »
Mazhar Saeed
Network Communication Specialist at Statelife
Regarding technical support, we don't require any because we use these devices underutilized, and it's working fine.
Read full review of Juniper SRX Series Firewall »
Anonymous User
IT System Engineer at a computer software company
Technical support is brilliant, but I guess you have to pay for it.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Managing Consultant at a computer software company
I haven't dealt with their tech support for this particular solution, but I've dealt with their support before and...
Read full review of Juniper Mist Wired Assurance »
Yulong Wang
Sales Manager at Digital China
The customer service and support team is good.
Read full review of Mist AI and Cloud »
Reviewer1124ty6
Project Manager at MULTILINK COMPUTERS PVT LTD
I would rate technical support 4 out of 5. They're responsive.
Read full review of Juniper SRX Series Firewall »
Matthew Nowak
Network Admin at a government
Their technical support is good. Our experience with them has been good.
Read full review of Juniper EX Series Ethernet Switches »
Atul Torne
Sr. Backbone Architect at NTT Global Networks Incorporated
The Juniper technical support agents should have more technical and hardware knowledge of Juniper routers and...
Read full review of Juniper MX Series Routers »
Wesley Wang
DevOps System Engineer at Monash University
The customer service is okay. Mostly the client deals with it if they run into issues.
Read full review of Juniper WLC Series »
Anonymous User
Manager Technical at a tech services company
Tech support is adequate. In fact, I would recommend it. Sometimes they are very aggressive, but it's part of the...
Read full review of Juniper QFX Series Switches »
RodrigoFlores
Network Infrastructure Lead (ITS1) at a government
I haven't really had a chance to contact support when I had problems. For Juniper and Mist, I used Marvis. So, we did...
Read full review of Juniper Contrail SD-WAN »

Review 1 of 30

Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
We use support when we come across issues, and they are very responsive. I am pretty happy with the quality of...
Read full review of Foglight for Databases »
Alan Xu
Consultant at Beijing Essential Data Tech Co., Ltd
Local support is lacking in the China region. We try to seek support but also have to do our own research to resolve...
Read full review of erwin Data Modeler »
Adam Augustín
Country Manager at Prianto Ltd
They have top-notch technical support. You might need to wait a day or two, however, there is also an option to buy...
Read full review of KACE Asset Management Appliance »
JamesBlack
Owner at JRB Software
I have not been in contact with technical support.
Read full review of Toad for Oracle »
Oliver Wein
Senior Vice President at proalpha business solutions gmbh
I'm quite happy with their support. We ran into a few issues but they got handled. It was mostly miscommunications...
Read full review of On Demand Migration »
Anton Kasimov
Consultant at a tech services company
I rate the level of customer service and technical support 9/10, because 10 is an unattainable ideal. These guys are...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Software Engineer III at a tech services company
Customer Service: 4 out of 5 – Every once in a while it would be hard to get the proper help through their ticketing...
Read full review of Quest Foglight for APM [EOL] »
John Waclawski
Database Administrator at AmTrust Financial Services, Inc.
If I run into a question, I can email my liaison and she can usually get an answer to me within a couple of hours...
Read full review of Foglight for Databases »
Stephan Williams
Computer Support Specialist at a financial services firm
The technical support is pretty good but we still have cases pending. There is one case that we have had open for...
Read full review of KACE Systems Management Appliance (SMA) »
Sharon Allen
Sr. Manager, Data Governance at a insurance company
I haven't interfaced with anybody who is just an EDGE team member. I will say the sales and the installation teams...
Read full review of erwin Data Intelligence »
Mohamed Gelela
Managing Director at Quest Egypt Software
Technical support is very helpful. We're satisfied with the level of service they provide.
Read full review of Change Auditor for Windows File Servers »
Anonymous User
Release Train Engineer (RTE) at a pharma/biotech company
We have Premier Support, which provides us with quick access to the support team. However, it does not accelerate the...
Read full review of erwin Data Intelligence »
Anonymous User
IT Support Specialist at a tech company
I never had to deal with support channels.
Read full review of Quest Foglight for APM [EOL] »
Mohd Hisyamudin Hamid
System Engineer at Netwitz Sdn Bhd
Technical support is quite fast. My interactions with them are quick because I have memorized the steps, which start...
Read full review of Quest Rapid Recovery [EOL] »
Yasin Tasci
Consultant at Self Employed
The product's technical support is fast.
Read full review of erwin Data Modeler »
Anonymous User
Problem Analyst
Support is always available and we received good onsite training from a Dell representative, but with business this...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Cyber and Information Security Officer at a energy/utilities company
I would rate the technical support very well as they are knowledgeable and quick to respond.
Read full review of Quest InTrust [EOL] »
Glenn Riley
ICT Network Manager at St Christopher's School Hove
On occasions where I have had to restore a server, the support I had from Quest was fantastic. One time, it was a...
Read full review of Quest Rapid Recovery [EOL] »
Reto Krebs
Independent Consultant at Krebs IT-Services
My experience with Quest technical support has been very good. They are also human beings, so they can't necessarily...
Read full review of On Demand Migration »
Anonymous User
System Administrator at a computer software company
We do not subscribe to Quest Premier Support, where they are onsite with you. When we need to contact them, we either...
Read full review of NetVault Plus »
Anonymous User
System Engineer at a consultancy
Customer Service: I didn't need to contact them. Technical Support: I didn't need to contact them.
Read full review of Toad Data Modeler »
Anthony Woods
Data Architect at a energy/utilities company
Now that they are with Quest, they are quick to handle issues. Quest is committed to keeping the product robust. I...
Read full review of erwin Data Modeler »
Anonymous User
Senior Solution Architect at a tech services company
I used them in the past. It was about 10 years ago, and it was very good back then. I haven't had to contact them. It...
Read full review of Spotlight »
Fabio Mello
Director of Technology at Unirede
We have their Premier Support because it is very important to have very fast support. I would rate them a nine out of...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Systems Engineer at a retailer
Foglight Support is great most of the time, support and help with what ever level your issue is.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Application Support Analyst
Customer Service: GoodTechnical Support: Very Good
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Project Coordinator at a computer software company
We used their Premier Support and had weekly meetings with them to go over any tickets. There were two people...
Read full review of erwin Data Intelligence »
Anonymous User
Works at a insurance company
erwin's technical support was great. They got right back to us when we had any questions.
Read full review of erwin Data Intelligence »
Anonymous User
Data Architect at a government
The support personnel are a bit slow in responding. The vendor talks about providing 24/7 support, but it could take...
Read full review of erwin Data Modeler »
Anonymous User
Data Architect at a consultancy
The technical support is good.
Read full review of erwin Evolve »

Review 1 of 30

Technical Support

No Data Available

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