Compare Juniper vs Quest Software

Juniper

Based on 207 reviews.

Quest Software

Based on 141 reviews.

Sample Customers

Juniper AppFormix

Rackspace, PlusServer

Foglight Evolve Cloud

American Airlines, Bank of America, BARCLAYS, ebay, Ford, intel, MARS, MERCK, Microsoft, UBER, VISA

Popular Solutions

Juniper SRX

36 reviews

Juniper Ethernet Switches

27 reviews

Juniper Enterprise Routers

11 reviews

Quest KACE Systems Management

32 reviews

Quest Rapid Recovery

9 reviews

Quest Foglight for Databases

7 reviews

Top Industries

Comms Service Provider

27%

Computer Software Company

16%

Government

Educational Organization

Computer Software Company

17%

Comms Service Provider

16%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Atul Torne
Sr. Backbone Architect at NTT Global Networks Incorporated

Read full review of PTX Series Routers »
Dennis Laine
Tech Lead Network at Bonniernews
It's our main WiFi provider. We're a newspaper company in Sweden. It's actually a lot of newspaper brands. We're...
Read full review of Juniper Wireless Access Points (AP Series) »
Anonymous User
Solutions Architect at a tech services company
We are a solution provider and the vSRX is something that we have included in one of the solutions that we sell to...
Read full review of Juniper vSRX »
Hezio Fernandes
User at wolterskluwer
I am using Apstra Operating System for some classes and for my personal use.
Read full review of Apstra Operating System »
Anonymous User
Head of Business Development and Partners Management at a comms service provider
We used Contrail to build a private cloud infrastructure inside our lab for a POC. If everything had been successful,...
Read full review of Juniper Contrail Networking »

Review 1 of 5

Daniel Nesnídal
Backup Engineer at a computer software company
We are using NetVault for client backups and for some virtual machines solutions, such as Hyper-V. We have two...
Read full review of Quest NetVault »
Abhirup Sarkar
Director, Middle East, East India & SAARC at DMX Technologies
There are multiple types of desktops and laptops that are distributed asset management that we're using to...
Read full review of Quest KACE Asset Management Appliance »
Bryan Wrench
Software Developer at a tech services company
I use TOAD for all Oracle database management and development. I've also purchased it for our developers. The...
Read full review of Toad for Oracle »
KaiQuale
Senior engineer at Unit
I'm using Toad Data Modeler for modeling from scratch, generating database schema, re-engineering an existing...
Read full review of Toad Data Modeler »
Anonymous User
System Software Specialist II at a government
I'm using the Kace 1000 and Kace 2000. The 1000 is just for a ticketing system. Then I have the 2000 which I am just...
Read full review of Kace Systems Deployment Appliance »

Review 1 of 5

Customer Service

Barrett Lamothe
Sr. Enterprise Hardware Consultant at a tech services company
Most of the feedback that I've got from my clients related to Juniper's support is that their support is okay. It is...
Read full review of Juniper SRX »
Darrin Khan
Compliance, Security & Testing Manager at a financial services firm
We have been in touch with Professional Services. They are excellent, and they're always on time. The responses are...
Read full review of Juniper Ethernet Switches »
Ed Machac
Senior programmer at Fakultní nemocnice u sv.Anny v Brně
The technical support is great and professional. There are various forms of support, extensive documentation,...
Read full review of Juniper QFX Series Switches »
Khokon Roy
Support Engineer, VPN & Security | Network Operation at a tech consulting company
Technical support is great. They are responsible and experienced. We have been satisfied with the level of support we...
Read full review of Juniper Enterprise Routers »
Jeff Ehrenberg
IT Director at ADS
Based on my experience with technical support, I would rate them a four out of five.
Read full review of Juniper SRX »
Girish Vyas
Architect - Cloud Serviced at a comms service provider
The technical support or tech team is good. So far, when I worked with them, they have been able to resolve issues...
Read full review of Juniper SRX »
Emmanuel Bakare
Product Design / Operations Engineer at Zoracom
It is easy to contact support whenever we need them for maintenance or updates, and I think we have level three...
Read full review of Juniper Ethernet Switches »
SaurabhMishra
Network Infrastructure Architect at a comms service provider
The technical support responds promptly and we found that they put in the effort to resolve our issues.
Read full review of Juniper Ethernet Switches »
Hezio Fernandes
User at wolterskluwer
I have not contacted support.
Read full review of Apstra Operating System »
V for Reviewer
IT Manager at a hospitality company
We haven't needed to contact technical support.
Read full review of Mist AI and Cloud »
Anonymous User
NCP Team Lead Secured Networks at a tech services company
Support is what the end customer buys. Unfortunately, it's not always from Juniper.
Read full review of Juniper SRX »
Anonymous User
Data Processing Manager at a computer software company
Technical support is good. They have been responsive.
Read full review of Juniper QFabric »
Anonymous User
Network Infrastructure Program Manager at a non-profit
Technical support for Juniper is good, but it is not as good as Cisco. Cisco is number one for technical support, and...
Read full review of Juniper Enterprise Routers »
Anonymous User
Network and Security Engineer
The technical support was very good on the few occasions I required it.
Read full review of Juniper NetScreen [EOL] »
Anonymous User
Vice President, Network Engineering at a financial services firm
I think Juniper support is good. They're responsive, so I can't really complain.
Read full review of Juniper Ethernet Switches »
Anonymous User
Owner & General Manager at a media company
We are very happy with the local support provided by our local system integrator, but to get assistance from Juniper,...
Read full review of Juniper Enterprise Routers »
Anonymous User
Network Security Engineer at a tech services company
I have dealt with Cisco's Technical support as well as the Technical support from Juniper, and there are some...
Read full review of Juniper vSRX »
Anonymous User
System Engineer at a comms service provider
I have not contacted technical support directly. We have a different team who handle the technical requirements.
Read full review of Juniper Ethernet Switches »
Anonymous User
Information Security Manager at a recruiting/HR firm
We have been in touch with support and they've been good. During the configuration stages, we had a couple of tickets...
Read full review of Juniper SRX »
Anonymous User
Network Engineer at a university
I believe that their current setup for support is an acceptable solution in general terms. They have quite a nice...
Read full review of Juniper Enterprise Routers »
Anonymous User
IT System Engineer at a computer software company
Technical support is brilliant, but I guess you have to pay for it.
Read full review of Juniper SRX »
Anonymous User
Federal Field Systems Engineer at a government
Technical support is good. None of them are great, but I think they are pretty good. It depends on who you get, from...
Read full review of Juniper Ethernet Switches »
Anonymous User
Senior Project Engineer at a comms service provider
The customer service for this solution is good but there is still room for improvement.
Read full review of Juniper MX Series Universal Routing Platforms »
Anonymous User
Network Engineer at a non-tech company
Technical support has resolved any problems I've had in a relatively quick amount of time.
Read full review of Juniper Ethernet Switches »
Anonymous User
Head Of Network & Technical Support at a financial services firm
Juniper supports their products very well.
Read full review of Juniper SRX »
Anonymous User
Business Development Manager at a tech vendor
Technical support is excellent. They are extremely helpful and responsive. We are quite satisfied with their level of...
Read full review of Juniper WLC Series »
Anonymous User
Senior Network Engineer at Advanced Technologies
I have created only one ticket for technical support. The support was quick.
Read full review of Juniper Ethernet Switches »
Anonymous User
Systems Analyst at a university
I have not contacted technical support.
Read full review of Juniper vSRX »
Anonymous User
CEO at a tech services company
The support is very good from Juniper and from the local channel partners.
Read full review of Juniper Contrail SD-WAN »
Anonymous User
Security Governance at a comms service provider
Sometimes, it is difficult to contact the Juniper support because we did not purchase the support package, as it was...
Read full review of Juniper SRX »

Review 1 of 30

Shailesh Naidu
Sr. Systems Engineer at a university
I'm very impressed with their technical support. It's pretty good. One thing that could be a little better is that,...
Read full review of Quest KACE Systems Management »
Chris Graber
Network Administrator at a manufacturing company
I would rate their technical support a 10 out of 10. They've always been super helpful for me. Throughout the...
Read full review of Quest Rapid Recovery »
Anonymous User
Director of IT at CCOF
We use their regular tech support and that tech support is beyond savvy. Their tech support is stellar. They're...
Read full review of Quest KACE Systems Management »
Timpa D Angaye
IT Manager at a energy/utilities company
We only really had interactions with technical support during the initial setup of the solution. they responded to...
Read full review of Quest Rapid Recovery »
Mukesh Maithani
Technical manager at Optimistic Technology Solutions Pvt Ltd
The technical support for Quest Rapid Recovery is quite good. You just need to raise a ticket then within two hours,...
Read full review of Quest Rapid Recovery »
Arlene Seale
Database Administrator at Department of National Defence - Canada
We use Quest's Premier Support for KACE solutions. The biggest value of having Premier Support is the response time....
Read full review of Quest KACE Systems Management »
Raymond Joakimson
Computer Support Specialist at Truckee Meadows Community College
Their technical support has been good so far. If there's an emergency, something that we need fixed right away, they...
Read full review of Quest KACE Systems Management »
Mohamed Gelela
Managing Director at a tech services company
Technical support is very helpful. We're satisfied with the level of service they provide.
Read full review of Change Auditor for Windows File Servers »
Reto Krebs
Independent Consultant at Krebs IT-Services
My experience with Quest technical support has been very good. They are also human beings, so they can't necessarily...
Read full review of Quest On Demand Migration »
Anonymous User
Senior Systems Engineer at a aerospace/defense firm
Good.
Read full review of vRanger »
Kristopher Wells
Oracle DBA at a financial services firm
We have a Premier Support contract with Quest. Their response times are excellent, and they stay on an SR until it's...
Read full review of Quest SharePlex »
Deanna Wetzel
IT Admin at LDV, Inc.
They provide the ability to chat with technical support, which is very convenient. I would rate them a 10 out of 10....
Read full review of Quest Rapid Recovery »
Anonymous User
IT Department at Garber Automotive Group
Chat support is awesome, and if needed to elevate to full support, they usually get with you quickly. Although it...
Read full review of Quest KACE Systems Management »
Kurtis Roosevelt
IT Administrator at a construction company
We have a support contract with them. If there is a critical issue, I can call them and talk to somebody. The...
Read full review of Quest KACE Systems Management »
Anonymous User
CEO at a tech services company
We need clever tech people with a faster response time on regular tech questions. I was able to solve most issues on...
Read full review of Quest Rapid Recovery »
Anonymous User
Senior Engineer at a financial services firm
Their technical support is a nine out of 10. There is always room for improvement. There are times when a question is...
Read full review of Quest Foglight for Databases »
Anonymous User
Consultant at a healthcare company
Customer Service: I haven't had to use it. Technical Support: I haven't had to use it.
Read full review of Toad Data Modeler »
Anonymous User
Application Support Analyst
Customer Service: GoodTechnical Support: Very Good
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Problem Analyst
Support is always available and we received good onsite training from a Dell representative, but with business this...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Technical Manager
The technical support from the vendor is good and we don't have any issue with it.
Read full review of Quest NetVault »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
I'd rate the customer support pretty high. I use them pretty frequently and I have been satisfied with the majority...
Read full review of Quest KACE Systems Management »
Anonymous User
Data Warehousing and Business Intelligence Lead at Bank of America
Customer Service: Personally I have never had the need to call customer service. Most of the features I used were...
Read full review of Toad Data Modeler »
Anonymous User
Data Warehouse Developer at a comms service provider
Technical support is excellent, very responsive. They have a great online and built-in technical help, and manuals as...
Read full review of Toad Data Modeler »
Glenn Riley
ICT Network Manager at St Christopher's School Hove
On occasions where I have had to restore a server, the support I had from Quest was fantastic. One time, it was a...
Read full review of Quest Rapid Recovery »
Anonymous User
Systems Engineer at a tech services company
The technical support is good.
Read full review of Quest KACE Systems Management »
Krishna Majhi
Data Warehouse Analyst at Qatar Airways
I did not ever use technical support. If I need to, I do search for the errors in the blogs and forums on the net. I...
Read full review of Toad for Oracle »
KaiQuale
Senior engineer at Unit
I've contacted Toad Data Modeler support two or three times, and on a scale of one to five, I'd rate support a five.
Read full review of Toad Data Modeler »
Anonymous User
Database Administrator at a financial services firm
Customer Service: The level of customer service is good.Technical Support: The level of technical support is good.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Network systems Administrator at Azura Credit Union
They take their role in support extremely seriously. We don't have to reach out too often due to the lack of...
Read full review of Quest KACE Systems Management »
Anonymous User
Database Administrator at a tech vendor
I've always had good experience with Dell Support, who we use for other products as well. All of my queries have been...
Read full review of Quest Foglight for APM [EOL] »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.