Compare Jitterbit vs Progress Software

Jitterbit

Based on 44 reviews.

Progress Software

Based on 158 reviews.

Sample Customers

Jitterbit Harmony

LA Metro, Mophie, Club Auto, University of Miami, Exostar, Dialog Direct, Avero, Greenpoint Technologies, Berklee Online, Odyssey, KeyedIn Solutions, Swish Maintenance, SPP Pumps Limited, Talent Plus, Ricoh Canada, Televerde, Reed Construction Data, Sika US, Sunkist Growers

DataDirect

Killik & Co

Popular Solutions

0 reviews

0 reviews

2 reviews

7 reviews

2 reviews

Top Industries

Outsourcing Company

19%

Construction Company

12%

Comms Service Provider

10%

Financial Services Firm

10%

Financial Services Firm

11%

Outsourcing Company

10%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohamed Abd Kader
Head of Enterprise Architecture at Mantrac Group
We use Jitterbit to connect cloud solutions with our on-premises ERP system.
Read full review of Jitterbit Harmony »

Review 1 of 1

G Srivastava
Senior Cloud Engineer at a tech services company
We used Chef, the automation tool, as an Infrastructure as Code tool for configuration deployment, such as deploying...
Read full review of Chef »
Pifu Lin
Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.
We will try to Proof of Concept (POC) to a client in Taiwan. We just use the features for the Network Performance...
Read full review of Flowmon »
Anonymous User
Senior Data Engineer at a insurance company
MarkLogic's primary use case in my experience is handling semi-structured and hierarchical data that does not fit...
Read full review of MarkLogic »
Kumar Saurabh
Technical Lead at HCLSoftware
We are from a software organization where we have a US healthcare project. The hospitals use the application for file...
Read full review of Progress MOVEit »
Erik Cheng
Technical Manager at Quan Hung Gourmet
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

Anonymous User
General IT Clerk
Zudy's technical support staff are great. I ask them questions all the time and they are very responsive and...
Read full review of Jitterbit Vinyl »
Sahal Laher
Head of Global Digital/Marketing Technology at a consumer goods company
The tech support is very good. We haven't had to use tech support very much, but when we do, things are resolved on...
Read full review of Jitterbit Vinyl »
Anonymous User
Data Architect / Data Migration Specialist / Cloud Consultant at a tech company
The technical support is very good.
Read full review of Jitterbit Harmony »
Josh Pearlman
Director of National Promotion at Entercom Communications
We've been able to utilize all the channels: a little bit of email, a little bit of Slack, a little bit a ticket...
Read full review of Jitterbit Vinyl »
Nate Seiling
Founder at Quote Kong LTD
My experience with Zudy's technical support has been good. They definitely take in the things that I'm saying. When...
Read full review of Jitterbit Vinyl »
Anonymous User
Associate Director, Commercial Systems at a pharma/biotech company
The support is quite good through the professional services.
Read full review of Jitterbit Vinyl »
Larry Egan
VP Strategic Technologies at Alnylam Pharmaceuticals Inc
The support team always makes itself available and drives resolutions quicker than we can typically keep up. It is...
Read full review of Jitterbit Vinyl »
Jaquelyn Freeman
Finance Manager at a tech services company
I deal with a lot of people at VINYL. We have our consultants, a couple guys at VINYL, and we talk once a week. If...
Read full review of Jitterbit Vinyl »
Anonymous User
Sr. Director, Business Area Solutions at Intra-Cellular Therapies, Inc
Technical support has been great. I tend to work primarily with one or two consultants who are my interface to the...
Read full review of Jitterbit Vinyl »
Anonymous User
Director Technology Services, Retail Direct & Ecommerce at a consumer goods company
Support has been responsive and quickly answered our questions.
Read full review of Jitterbit Harmony »
Anonymous User
Logistics Director of Planning and Projects at FreshDirect
We have not had to use their technical support. We have spoken with their consultants and developers though, who have...
Read full review of Jitterbit Vinyl »
Andrew Parkin
Head of Data & BI at a tech services company
Technical support has been very good overall. We are very happy with them.
Read full review of Jitterbit Harmony »
Anonymous User
Application Support Analyst at Alvarez & Marsal
We meet with the Zudy team twice a week to discuss bugs and enhancement requests, as well as receive updates about...
Read full review of Jitterbit Vinyl »
Anonymous User
Consultant at a consultancy
I have never used technical support.
Read full review of Jitterbit Harmony »
Don Mitchell
Founder/CTO at NG911 Services
I have never had to grab technical support outside of the developers
Read full review of Jitterbit Vinyl »
Robbie Woodsum
Business Systems Analyst at a insurance company
We haven't really needed tech support. Because the maintenance is so small, when something goes wrong we've got our...
Read full review of Jitterbit Vinyl »
David Hendrickson
Senior Director of IT at NXC Imaging
The tech support at Zudy is top notch. They are a bunch of talented people who are very responsive and we've not had...
Read full review of Jitterbit Vinyl »
Melinda Marks
Chief of Staff at a non-tech company
We have a guy that comes to our office every Wednesday and he's easily accessible at any hour, any day of the week....
Read full review of Jitterbit Vinyl »
Anonymous User
VP, Business Technology at a tech services company
I would give technical support a rating of 10/10. This is where Jitterbit has really shined. Their support has been...
Read full review of Jitterbit Harmony »
Anonymous User
Chief Technology Officer at a wholesaler/distributor
I would give the technical support a rating of 9/10.
Read full review of Jitterbit Harmony »
Jon Pederson
CFO of the Markets Group at a media company
Tech support has been super-responsive. We've generally had a retainer agreement for consulting hours, so we get what...
Read full review of Jitterbit Vinyl »
Anonymous User
General Manager at lipstream Financial
With limited engineering at our firm, we rely heavily on Zudy's team to help out when issues arise. 99% of the time,...
Read full review of Jitterbit Vinyl »
ExecutiveDirector18
Executive Director of Management Process Automation at a healthcare company
Zudy's technical support has been spot on. Every time we've needed them, they've been able to deliver what we're...
Read full review of Jitterbit Vinyl »
Anonymous User
Developer, Technical Lead at a tech services company
When I needed the technical support, the response was quick and professional.
Read full review of Jitterbit Harmony »
ProgrammerAnalyst11
Programmer Analyst at a manufacturing company
Since we have two of the consultants on site, anytime I have a question, they're right there and if they don't know...
Read full review of Jitterbit Vinyl »
Edwin Patterson
Director, Technology Management at PGT Trucking Inc.
Tech support has been great for this company. Any problems we've had, we've gotten prompt responses. Tech support for...
Read full review of Jitterbit Vinyl »
Nivas Srinivasan
Principal Consultant at a retailer
Tech support comes back to us with good ideas. Their suggestions, at times, are very helpful for us in making...
Read full review of Jitterbit Vinyl »
Anonymous User
Vice President Technology at Collette
The support from Zudy has been tremendous. The people that we have worked with (not just Tommy, Trish, and Charles),...
Read full review of Jitterbit Vinyl »
Anonymous User
Scheduling Manager at a leisure / travel company
Their technical support is awesome. I work exclusively with their technical department and they're able to turn...
Read full review of Jitterbit Vinyl »
Anonymous User
CRM Administrator at a media company
I would give the technical support a rating of 10/10 as the online guides have helped us sufficiently.
Read full review of Jitterbit Harmony »

Review 1 of 30

Mampi Bhattacharya
Developer at a tech vendor
Regarding customer support for MarkLogic, in our experience, we did not rely heavily on customer support on a...
Read full review of MarkLogic »
Murat Gultekin
Presales Consultant Solution Architect at Hewlett Packard Enterprise
Support for Chef could be better. It needs improvement.
Read full review of Chef »
Ryan Keimig
RPA Developer / System Solutions Analyst at a financial services firm
You do have to have an account to contact support. They are pretty responsive and also extremely knowledgeable about...
Read full review of Progress MOVEit »
Sai Chandra
Principal Engineer at Wipro Limited
Customer support is quite good.
Read full review of Chef »
ASM Naushad Alam
Network Manager at a financial services firm
There is a very big gap in the support. We purchase WhatsUp Gold in 2012, then we migrated one time in 2017. But only...
Read full review of WhatsUp Gold »
Anonymous User
Product Manager at a tech services company
Customer Service: nil Technical Support: good
Read full review of Kemp LoadMaster »
Kumar Saurabh
Technical Lead at HCLSoftware
Progress Software team provides support for MOVEit application. We create tickets and coordinate with them to resolve...
Read full review of Progress MOVEit »
Anonymous User
Principal Systems Engineer at World Travel Holdings
Kemp's Support is the best in the business, having opened several tickets with them over the years they have always...
Read full review of Kemp LoadMaster »
Chetan Kousadikar
Senior Software Engineer at Xylem
We have had a good experience with customer service and support. Their response is smooth, prompt and precise. In...
Read full review of Telerik Test Studio »
Anonymous User
Network Engineer at a government
We don't have any issues that needed technical support.
Read full review of WhatsUp Gold »
MohamadBadran
Senior Systems Engineer at a real estate/law firm
The technical support is great. They are knowledgeable on the technical level, responsive, and give you the solution...
Read full review of Kemp LoadMaster »
George Dailey
Security Operations Specialist III at a pharma/biotech company
Their tech support is very good.
Read full review of WhatsUp Gold »
Anonymous User
Consultant
I would give technical support a rating of 10 out of 10.
Read full review of Progress ShareFile »
Anonymous User
Non IT Recruiter at a computer software company
The customer support is good.
Read full review of MarkLogic »
Amit Chaudhary
Primary Architect at Autodesk, Inc.
If we need help, we raise an AWS ticket. Then, the AWS support helps us with the technical support.
Read full review of Chef »
Anonymous User
Information Security Engineer at a tech services company
Technical support it good. They are very quick to respond.
Read full review of WhatsUp Gold »
Anonymous User
IT Specialist at Seismic Exchange, Inc.
AMAZING! Their support team is US-based and quick to answer, help troubleshoot, solve problems.
Read full review of Kemp LoadMaster »
Anonymous User
Team Lead at Colan Infotech Private Limited
The technical support is really great and they respond quickly. The people at Kemp were very kind and I got always a...
Read full review of Kemp LoadMaster »
Anonymous User
Pre-Sales / Technical Account Manager at a tech services company
I am really happy with the product, support-wise. We handle the first level of support for our customers. If it is an...
Read full review of WhatsUp Gold »
Anonymous User
Manager, Building and IT Infrastructure at Gaz Métro Plus, Inc.
Great support, fast and really professional.
Read full review of Kemp LoadMaster »
Anonymous User
IT Specialist at a financial services firm
Every experience I have had with the technical support team has been great. I've worked with about four different...
Read full review of Kemp LoadMaster »
Erik Cheng
Technical Manager at Quan Hung Gourmet
I will ask the Taiwan local support, specifically 01 Technology, for any technical support regarding WhatsUp Gold.
Read full review of WhatsUp Gold »
Anonymous User
Information Technology Manager at Larson Engineering, Inc.
Their customer service and tech support are excellent. Their technical support team leads you in the right direction....
Read full review of Kemp LoadMaster »
Erik Wie
IKT Konsulent at a government
In terms of customer support, I've only used the service online and I've never had any phone support. I think I only...
Read full review of WhatsUp Gold »
JindrichStumpf
Project Manager at Galeos
Progress offer standard technical support, and they are very responsive if you need it. So they provide 24x7 support...
Read full review of Progress OpenEdge RDBMS »
Anonymous User
IT Senior Systems Administrator at a tech consulting company
When I first started, I did contact the technical support team to see whether I could get the new version of the...
Read full review of WhatsUp Gold »
Anonymous User
IT Manager at a construction company
My interactions have gone fine with support in the few times that I've needed to work with them. I've heard some...
Read full review of Progress ShareFile »
Timothy Rogers
Engineer II at a transportation company
We have had to open a few Amazon support tickets. However, they have typically not been Chef-related, they have been...
Read full review of Chef »
Anonymous User
System Administrator at Routeware, Inc.
Kemp has the best customer service of all the vendors we use.
Read full review of Kemp LoadMaster »
Rodney Barnhardt
Server\Storage Administrator at Charlotte Pipe and Foundry
Customer Service: Citrix support and customer service has always been excellent. Technical Support: Citrix technical...
Read full review of Progress ShareFile »

Review 1 of 30

Technical Support

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