Compare JFrog vs Mend.io

JFrog

Based on 34 reviews.

Mend.io

Based on 33 reviews.

Latest Research

Buyer's Guide

JFrog Xray vs. Mend.io

December 2025

Mend.io vs. JFrog Xray

Updated: December 2025

Buyer's Guide

JFrog Xray vs. Mend.io

December 2025

JFrog Xray vs. Mend.io

Updated: December 2025

Sample Customers

JFrog Xray

google, amazon, cisco, netflix, oracle, vmware, facebook

Mend.io

Microsoft, Autodesk, NCR, Target, IBM, vodafone, Siemens, GE digital, KPMG, LivePerson, Jack Henry and Associates

Popular Solutions

JFrog Artifactory

9 reviews

JFrog Xray

4 reviews

JFrog Container Registry

5 reviews

Mend.io

4 reviews

Top Industries

Financial Services Firm

20%

Manufacturing Company

12%

Computer Software Company

11%

Comms Service Provider

Computer Software Company

14%

Financial Services Firm

14%

Manufacturing Company

13%

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand Nanwana
DevOps Engineer at a tech services company
I work with JFrog Xray. I use JFrog as an Artifactory registry and package registry. In JFrog Xray, there are many...
Read full review of JFrog Xray »
Fredierick Saladas
DevOps Lead at a financial services firm
Our primary use case for the solution is to manage and streamline our project workflows. We operate in a fast-paced...
Read full review of JFrog DevOps Cloud Platform »
Sharath SK
Senior Consultant at a pharma/biotech company
My usual use cases of JFrog Container Registry involve containerizing all our applications and storing the generated...
Read full review of JFrog Container Registry »
Anonymous User
Vice President at a financial services firm
My main use case for JFrog Artifactory involves integrations such as Amazon RDS, Amazon EBS, and CloudWatch, which...
Read full review of JFrog Artifactory »
Steve Buttler
DevOps Lead at a tech company
We are using Shippable to automate our CI/CD, so we (and our developers) can focus on our core business.
Read full review of JFrog Pipeline »

Review 1 of 5

meetharoon
CEO at a computer software company
I have been using Mend.io and no longer work for that company after leaving a few months back. Mend.io has been used...
Read full review of Mend.io »

Review 1 of 1

Customer Service

Muhammad Usman Khawar
Software Engineer (DevOps/ SRE) at a tech services company
The technical support’s response time could be improved.
Read full review of JFrog Container Registry »
Sai Pradeep Koneti
DevOps Engineer Intern at a university
JFrog Xray's technical support was really helpful, and they reached out to me quite fast.
Read full review of JFrog Xray »
SachinShelar
Manager, Account Services Delivery at a media company
My overall experience with JFrog Artifactory's customer support has been good for standard issues with reasonable...
Read full review of JFrog Artifactory »
Anand Nanwana
DevOps Engineer at a tech services company
I didn't interact with the customer services of JFrog Xray because my admin person handles everything.
Read full review of JFrog Xray »
Mokshi Pandita
DevOps Engineer at a construction company
JFrog Xray's technical support was always helpful.
Read full review of JFrog Xray »
Deepan M
Senior DevOps Engineer at a computer software company
So far, I haven't had any issues that required me to contact their support. Most of the information is available on...
Read full review of JFrog Artifactory »
Balasubramani Murugesan
DevOps Engineer at a tech services company
I have contacted their technical support team a few times due to serious issues. They have a professional service...
Read full review of JFrog DevOps Cloud Platform »
Narendra-Singh
SR IT administrator at a tech services company
I have not used the support from the vendor.
Read full review of JFrog Xray »
Aman Shukla
Consultant Specialist at a tech vendor
I did contact technical support about some issues I was facing and that went well.
Read full review of JFrog Artifactory »
Josh Bearden
Senior Solutions Architect at a outsourcing company
I rate JFrog customer support nine out of ten. We met with JFrog on multiple occasions. They brought their engineers...
Read full review of JFrog Artifactory »
Omer Mizrahi
DevOps Engineer at a comms service provider
The technical support is an eight out of 10.
Read full review of JFrog Artifactory »
Fredierick Saladas
DevOps Lead at a financial services firm
We have received timely assistance for most issues from the technical support team. However, there have been a few...
Read full review of JFrog DevOps Cloud Platform »
Matthew Iijima
Head of Infrastructure and DevOps at a manufacturing company
Based on what I've heard from my engineers who do call support, their technical support is an eight out of ten.
Read full review of JFrog Artifactory »
Anonymous User
DevSecOps Engineer at a tech services company
The support was great; we had to update a few components. Otherwise, it's really stable. On a scale of 1 to 10, I...
Read full review of JFrog Xray »
Anonymous User
Co-Founder, CEO at a tech services company
I have not interacted with their support team, so I cannot comment on customer support.
Read full review of JFrog Artifactory »
Anonymous User
Software Engineer
I have not interacted with customer support yet.
Read full review of JFrog Artifactory »
Grachya Oganesyan
Sr. Systems Engineer at a financial services firm
JFrog Container Registry's tech support team is responsive.
Read full review of JFrog Container Registry »
Anonymous User
Technical Solutions Engineer at a leisure / travel company
Customer support is brilliant.
Read full review of JFrog Artifactory »
Vinod Bhupathiraju
Development Senior at a financial services firm
When we need clarifications, we contact our account manager, and they arrange demos. Overall, I would rate the...
Read full review of JFrog Xray »
Mike Dokunmu
Senior Cloud/DevOps Engineer
I have not personally contacted technical support. It was my manager who did in previous projects.
Read full review of JFrog Container Registry »
Anonymous User
Enterprise Cloud Operations Lead at a tech vendor
I have never interacted with customer support before since I have never had to. However, their documentation, which I...
Read full review of JFrog Artifactory »
Vinod Bhupathiraju
Development Senior at a financial services firm
I would rate their support for JFrog Artifactory as seven out of ten.
Read full review of JFrog Artifactory »
Anonymous User
Senior Manager at a comms service provider
I have not used technical support.
Read full review of JFrog Xray »
Sharath SK
Senior Consultant at a pharma/biotech company
So far, we haven't needed to reach out to the technical support team of JFrog Container Registry. I find the...
Read full review of JFrog Container Registry »

Review 1 of 24

Shashidhar Gowda
Program and Portfolio Management at a computer software company
Their pricing is different for many of the solutions we have tried. In Sonatype, especially, the agents are extremely...
Read full review of Mend.io »
Ben Dyer
Head of Software Engineering at a legal firm
Technical support is good. They're very friendly and want to solve your problems. When they don't know enough...
Read full review of Mend.io »
Jeffrey Harker
System Manager of Cloud Engineering at a performing arts
Technical support is absolutely stellar. They meet with us regularly. I do get complaints about some of my other...
Read full review of Mend.io »
meetharoon
CEO at a computer software company
Regarding support, the people who were involved in the commercial side were the direct point of contact with Mend.io,...
Read full review of Mend.io »
meetharoon
CEO at a computer software company
Mend.io offers excellent customer service. They prioritize providing the best experience to large organizations like...
Read full review of Mend.io »
Nils Hedström
Architect/Developer at a insurance company
I have not used technical support.
Read full review of Mend.io »
Kevin Dsouza
Intramural OfficialIntramural at a university
We’ve used technical support in the past. We had some issues with One RPM last month. That was sorted quickly.
Read full review of Mend.io »
ZvikaRonen
Chief Technology Officer at a tech company
I have used their support, and they were excellent.
Read full review of Mend.io »
Anonymous User
Sr. Director, Cloud Operations at a computer software company
Their support is average. Their partner relationship support is a little bit confusing. They haven't really...
Read full review of Mend.io »
Anonymous User
Release Manager at a tech vendor
The support is great but I haven't had to use them in a long time. But it's very efficient. I also have a nice...
Read full review of Mend.io »
Anonymous User
Head of Department for Software Engineering and Integration
We have tech calls with WhiteSource on a regular basis, about every four weeks. The customer success manager, who is...
Read full review of Mend.io »
Anonymous User
DevOps CI/CD Team Lead at a computer software company
Our account manager is the best!
Read full review of Mend.io »
Anonymous User
VP at a tech vendor
I will rate the technical support from Mend.io tech support around a 6.5, but I have noticed that the speed to...
Read full review of Mend.io »
Anonymous User
Co Founder at a consumer goods company
We had a problem with a new library that their engine didn't process. I wrote them an email and got a response within...
Read full review of Mend.io »
Anonymous User
Sr. Manager at a financial services firm
I rate Mend support eight out of ten. We have a shared channel with support on Slack. Their representatives are there...
Read full review of Mend.io »
Anonymous User
Business Process Analyst at a financial services firm
They were quite responsive, but in the end, they couldn't help with anything to make it work. For any feature...
Read full review of Mend.io »
Anonymous User
VP R&D at a computer software company
Technical support is the best I’ve ever worked with. They really take seriously customers' requests (and we sent over...
Read full review of Mend.io »
Anonymous User
IT Service Manager at a wholesaler/distributor
I'm delighted with the technical support, especially as someone involved in the deployment. Technical support has...
Read full review of Mend.io »
Daniel Hall
Technical Architect at a energy/utilities company
I haven't needed to engage with technical support for this solution.
Read full review of Mend.io »
AnandHosamani
FOSS Coordinator at a manufacturing company
The technical support is good, although not the best. It could be more customer friendly.
Read full review of Mend.io »
Anonymous User
Senior Lead Software Engineer at a tech services company
I did not have any contact with the technical support. I did not have any issues in the time that I used this solution.
Read full review of Mend.io »
Anonymous User
Release Engineer at a tech vendor
Customer Service: A nine out of 10. They are really reactive when we have a question. Technical Support: A nine out...
Read full review of Mend.io »
Sonal Moon
Product Security Architect at a tech vendor
All levels of their support have very good technical knowledge. They know their tool better than us, so when we...
Read full review of Mend.io »
Anonymous User
Principal Software Architect at a tech services company
I have not had experience with customer support.
Read full review of Mend.io »
Anonymous User
VP at a tech vendor
This solution offers good support which we have used multiple times.
Read full review of Mend.io »
Anonymous User
Director at a media company
Eight out of 10. Always responsive.
Read full review of Mend.io »
Anonymous User
Works at a tech vendor
Responses are quick; TS works hard to resolve issues quickly.
Read full review of Mend.io »
Kieran Whelan
Principal Security Engineer at a computer software company
I rate Mend's support a nine out of ten. On the CVE main page, Mend points out the vulnerability and directs us to...
Read full review of Mend.io »

Review 1 of 28

Technical Support

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