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Jacada vs Pega

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Jacada
Based on 1 review.
Pega
Based on 53 reviews.
Overview
Jacada is a software and services company which provides unified desktop and process optimization products for customer service and support. The firm, founded by Gideon Hollander, was incorporated December 1990 in Israel as a limited liability company. The firm has headquarters in Atlanta, Georgia, and offices in the Americas, Europe, Middle East and Nordic regions. Jacada WorkSpace, introduced in September 2005, is a product for customer service representatives to provide a single point of access to applications and call center tools required to complete a customer interaction.
Pegasystems Inc. is a publicly traded American software company based in Cambridge, Massachusetts, with offices throughout North America, Europe and Asia. It has several products that focus on customer service and predictive analytics. Pegasystems was founded in 1983 by CEO and Chairman Alan Trefler. The company went public in 1996 and began trading on NASDAQ under the symbol PEGA. Pegasystems' customers are in various sectors such as financial services, insurance, healthcare, communications & media, life sciences, and government.
Sample Customers
Jacada WorkSpace
Telefonica, Kabel Deutschland, Lillian Vernon
Jacada Intelligent Agent Engagement
Humana, Turk Telekom, Leumi Card
Pega CRM
The State of Maine, Aegis, Aegon, AIG Japan, ING
Pega Robotic Process Automation
eBay Enterprise, M&I Bank
Popular Solutions
Top Industries
Computer Software Company
37%
Comms Service Provider
15%
Healthcare Company
9%
Government
5%
Computer Software Company
30%
Financial Services Firm
16%
Comms Service Provider
14%
Energy/Utilities Company
6%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
Review 1 of 30
Technical Support
No Data Available
No Data Available
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