Compare ITRS vs TIBCO

ITRS

Based on 74 reviews.

TIBCO

Based on 151 reviews.

Sample Customers

OP5 Log Analytics

LeoVegas, Comcast, Scania, Giant Eagle, Tele2

LogLogic

Astrium, Cerner, Children's Hospital, Effiage, Lavego, Plantronics, Skipton Building Society, The Body Shop, The Lowry, University of Manitoba

Popular Solutions

5 reviews

2 reviews

1 reviews

8 reviews

7 reviews

6 reviews

Top Industries

Financial Services Firm

51%

Computer Software Company

12%

Comms Service Provider

11%

Government

Computer Software Company

18%

Comms Service Provider

17%

Financial Services Firm

13%

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumanth Arshanapally
Senior Analyst at HCL Technologies
We use OP5 Monitor to monitor servers, databases, storage, filers, storage devices, network devices, and log file...
Read full review of OP5 Monitor »
Francesca Wise
Service Director - Core Delivery Platform at UKCloud Ltd
We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also...
Read full review of Opsview »
Anonymous User
Director at a financial services firm
It is for application monitoring. So, we are using it for basic infrastructure, process up/down and log file...
Read full review of ITRS Geneos »

Review 1 of 3

Samy Abushanab
Senior Software Development Team Leader at sejel

Read full review of TIBCO iProcess Suite »
Muzaffer Yöntem
Managing Partner at a tech services company
The solution is a combination product that sits on top of StreamBase and Spotfire. It originated in America and the...
Read full review of TIBCO Live Datamart »
Anonymous User
Senior Technical Architect at a tech services company

Read full review of TIBCO Enterprise Message Service »
Anonymous User
Lead Data Modeler - Enterprise Data Strategies and Services at a financial services firm
We're using the solution for reference data, master data management. To basically implement data governance around...
Read full review of TIBCO EBX »
Anonymous User
Integration Lead at a comms service provider
We use this solution to integrate the various systems that we have. For example, from CRM to ERP, or from ERP to CRM,...
Read full review of TIBCO ActiveMatrix Service Bus »

Review 1 of 5

Customer Service

JacquesViljoen
Digital Trading Platforms Specialist at a financial services firm
They're very good. We've been working with it for quite a few years now. So, it is quite soothing to know that there...
Read full review of ITRS Geneos »
Scot Gardner
Systems Administrator at Antietam Cable Television, Inc.
Customer Service: Customer service is 10 out of 10. They have always been able to resolve any issue we were having...
Read full review of Opsview »
Manel Achour
ASP Administrator at FIS
Their support is very proactive. When I raise a request, I have an answer immediately. They explain the solution very...
Read full review of ITRS Geneos »
Anonymous User
Trading Applications Specialist at a tech services company
Customer Service: We got in touch just few times, and there were no problems with them. Technical Support: It's good.
Read full review of ITRS Geneos »
Anonymous User
Manager, Enterprise Integration at a tech company
Customer Service: Excellent and very reactive Technical Support: Knowlegable with their own product but also with how...
Read full review of ITRS Geneos »
Anonymous User
Senior System Engineer at a financial services firm
6/10
Read full review of Opsview »
Anonymous User
STG Lab Solutions Engineer at a tech company
Nine times out of ten, you put the ticket in, you get with somebody who's very knowledgeable and is able to help. I...
Read full review of Opsview »
Anonymous User
Consultant, Tooling and Metrics at a financial services firm
Technical support is great. They have an online ticketing system for support. I find them quite responsive any time...
Read full review of ITRS Geneos »
Anonymous User
Application Analyst at a tech services company
10/10 - excellent service and tech support provided.
Read full review of ITRS Geneos »
Anonymous User
User at a tech company
Customer Service: Customer service is great; always responsive, within minutes at times. Technical Support: Technical...
Read full review of Opsview »
Anonymous User
Market Data Consultant at a financial services firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of ITRS Geneos »
Anonymous User
Enterprise IT Management Consultant
Customer Service: 9/10. Good service Technical Support: 10/10. Very committed, very helpful, very knowledgeable.
Read full review of ITRS Geneos »
Anonymous User
EAI Specialist at a tech company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of ITRS Geneos »
Anonymous User
IT Operations - Senior Analyst / Engineer at a media company
Technical support was professional and knowledgeable.
Read full review of Opsview »
Anonymous User
Market Data Consultant at a financial services firm
ITRS support personnel are generally top-notch, with a technical account manager who personally sees through each...
Read full review of ITRS Geneos »
Anonymous User
NOC Manager
Customer Service: The customer service is good. Technical Support: They're very knowledgeable and proactive. Whenever...
Read full review of Opsview »
Anonymous User
Business Consultant at a computer software company
It was very good, the support staff were well trained on the product and helpful with their responses.
Read full review of ITRS Geneos »
Anonymous User
Associate at a financial services firm
Customer Service: We've not had much interaction with the vendor, but their training program is really poor....
Read full review of ITRS Geneos »
Anonymous User
Designer at a transportation company
Customer Service: Our service representatives have been polite and responsive. My interaction with our other support...
Read full review of Opsview »
Anonymous User
3rd Line Systems Engineer at a maritime company
Both the customer service and technical support are excellent. We've purchased 20 calls per year of support, and I...
Read full review of Opsview »
PeterWard
Senior Analyst at a financial services firm
The support is very good. It's quite immediate. I don't think I've ever had an issue that hasn't been resolved.
Read full review of ITRS Geneos »
Anonymous User
Clinical Applications Systems Analyst - HIM/Profile, EHR Alliance at a healthcare company
Excellent customer support from Cerner.
Read full review of Opsview »
Anonymous User
Application Performance Monitoring / Project Lead
Customer Service: Excellent. If you address to the help desk you are immediately in contact with very knowledgeable...
Read full review of ITRS Geneos »
Anonymous User
Market Data Engineer/Support at a tech company
6/10
Read full review of ITRS Geneos »
Anonymous User
Middle Office PnL & IPV Technology Support Analyst at a financial services firm
The Customer Service is one of my favourite parts. They are always helpful and point you in the right direction. They...
Read full review of ITRS Geneos »
Elisabeth Buxade
General Manager at Solucions IM
It is very good. I would rate them a five out of five.
Read full review of OP5 Monitor »
Anonymous User
Consultant at a financial services firm
Customer Service: Customer service response is really good through raising tickets on their online support portal....
Read full review of ITRS Geneos »
Anonymous User
Senior Technical Director at CJC
Customer Service: The ITRS accounts team are passionate about the product and are client focused. Technical Support:...
Read full review of ITRS Geneos »
Anonymous User
Systems Engineer at a tech company
Excellent 10/10 Any issues are addressed by ITRS support expertly and in a timely fashion.
Read full review of ITRS Geneos »
Anonymous User
IT Consultant at a financial services firm
Customer Service: Customer service delivered by ITRS is to the highest standards from all points of view. Highly...
Read full review of ITRS Geneos »

Review 1 of 30

MichaelKogan
Head of Data and Analytics Solutions at a tech vendor
We're a TIBCO partner; we've never had issues with technical support.
Read full review of TIBCO Streambase CEP »
Lourens Janse Van Rensburg
Snr MDM Consultant at a tech services company
They provide very good support.
Read full review of TIBCO EBX »
Venkat Ramanan
Principal Consultant at a tech services company
The technical support for this solution is very good. Whenever we are stuck with any kind of technical issue, we...
Read full review of TIBCO ActiveMatrix Service Bus »
Ramesh Shan
Vice President at Citigroup
Their technical support is very good.
Read full review of TIBCO BusinessWorks »
DenisGauder
Digital Asset Manager at a energy/utilities company
Overall it's quite good. As a partner, there's a big difference because my request for assistance is usually...
Read full review of TIBCO Spotfire »
JacekSierajewski
Tibco Spotfire Expert (contractor via Amaris) at GSK
I have been in touch with technical support and I am satisfied with my experience.
Read full review of TIBCO Data Science »
Mohammed Aljazayeerly
Technical and Delivery Manager (Integration) at United Delta
We have found the customer support to be okay.
Read full review of TIBCO ActiveMatrix Service Bus »
Anonymous User
Senior Technical Architect at a tech services company
TIBCO's technical support is reliable and helpful.
Read full review of TIBCO Enterprise Message Service »
Anonymous User
Integrating Manager at a manufacturing company
We have access to the technical support, though from a technical support perspective, I do feel this is one of the...
Read full review of TIBCO Spotfire »
Anonymous User
Consultant/Project Manager at a energy/utilities company
Customer Service: I rate customer service 8/10. Technical Support: I rate technical support 9/10.
Read full review of TIBCO Spotfire »
VP302
Vice President - Fixed Income at a financial services firm
Technical support is medium. They don’t have a user hotline to call. Any technical issue will have to be either...
Read full review of TIBCO Spotfire »
Anonymous User
Integration Analyst at a tech services company
Technical support is average.
Read full review of TIBCO Spotfire »
Anonymous User
Risk and Operations Manager at a financial services firm
This product is being supported by our local help desk.
Read full review of TIBCO Jaspersoft »
Anonymous User
Systems Architect - Business Intelligence at a marketing services firm
Technical support can be a slow process involving email threads and scheduling screen share meetings, but they...
Read full review of TIBCO Spotfire »
Anonymous User
IT Analyst at a tech services company
Technical support is 8/10.
Read full review of TIBCO Spotfire »
Anonymous User
Integration Lead at a comms service provider
We have had one or two issues with technical support. There seemed to be an issue with a ticket that we raised...
Read full review of TIBCO ActiveMatrix Service Bus »
Anonymous User
Manager, Business Intelligence at a tech services company
Customer service and technical support are good.
Read full review of TIBCO Spotfire »
Anonymous User
Senior Analyst - Reservoir Engineering at a energy/utilities company
On a scale of 1 to 10, I’d say customer service is a 9. Their customer service representatives are usually extremely...
Read full review of TIBCO Spotfire »
Anonymous User
Senior Consutant at a tech services company
When it comes to technical support, TIBCO has an internal support team who provide us very good support.
Read full review of TIBCO Enterprise Message Service »
Anonymous User
Business Analyst/Project Manager at a energy/utilities company
Customer Service: Customer service is excellent, quick to respond and knowledgeable. Technical Support: Professional...
Read full review of TIBCO Spotfire »
Vijay Bablani
Integration Architect at a consultancy
There is definitely some scope of improvement needed in the vendor/technical support area.
Read full review of TIBCO ActiveMatrix Service Bus »
Anonymous User
Development Engineer at a tech services company
Customer support is very efficient.
Read full review of TIBCO BusinessWorks »
Anonymous User
DWBI Developer at DST Worldwide Services Pvt Ltd
5/10.
Read full review of TIBCO Jaspersoft »
Anonymous User
Business Intelligence | IT Service Management at a comms service provider
Technical support is 6/10.
Read full review of TIBCO Jaspersoft »
Anand-Kumar
Head of Architecture at a insurance company
In terms of technical support - it can be improved. I would give support a 7 out of 10.
Read full review of TIBCO EBX »
Anonymous User
Senior BI Consultant at a tech services company
They are awesome. Tibco has a support cell and we can raise a ticket that has an SLA for them. Also, there is a large...
Read full review of TIBCO Spotfire »
Anonymous User
Sr. Business Intelligence Developer at a computer software company
I would give the technical support an 8/10 rating.
Read full review of TIBCO Jaspersoft »
Anonymous User
Global Head of eCommerce Web Operations at a manufacturing company
Sometimes, we have had issues pushed back to us as our “issue”, which was proven not to be the case. This can happen...
Read full review of TIBCO Mashery API Management »
Anonymous User
Data Architect at a pharma/biotech company
As our SI partner interacted and we did not interact directly with the TIBCO support we would not be able to comment...
Read full review of TIBCO EBX »
Anonymous User
Teradata/Tibco Spotfire Developer at a tech services company
Technical support is good.
Read full review of TIBCO Spotfire »

Review 1 of 30

Technical Support

No Data Available

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