Compare ITRS vs TIBCO

ITRS

Based on 89 reviews.

TIBCO

Based on 215 reviews.

Sample Customers

OP5 Log Analytics

LeoVegas, Comcast, Scania, Giant Eagle, Tele2

LogLogic

Astrium, Cerner, Children's Hospital, Effiage, Lavego, Plantronics, Skipton Building Society, The Body Shop, The Lowry, University of Manitoba

Popular Solutions

1 reviews

0 reviews

1 reviews

8 reviews

6 reviews

3 reviews

Top Industries

Financial Services Firm

57%

Computer Software Company

University

Manufacturing Company

Financial Services Firm

18%

Computer Software Company

10%

Manufacturing Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumanth Arshanapally
Senior Analyst at a tech vendor
Our previous use case for OP5 Monitor was server monitoring.
Read full review of OP5 Monitor »
Sanket
Chief Manager at a marketing services firm
We are using ITRS Geneos for availability and performance monitoring. With respect to availability, there have been...
Read full review of ITRS Geneos »
Anonymous User
Network Engineering and Operations Manager at a manufacturing company
We use Opsview's cloud version because we wanted multiple collection points since we have a global network that spans...
Read full review of Opsview »
Michael Roberts
Service Operations Manager at CDL Limited
The primary use case is to assist me in my role as capacity manager. It assists in capacity planning across our...
Read full review of ITRS Capacity Planner »

Review 1 of 4

AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
TIBCO Cloud API Management is used for various purposes, such as in the case of the Apple Watch. When a subscriber...
Read full review of TIBCO Cloud API Management »
Jacobo Ortiz Avila
Production Engineer at Parex Resources Inc
We were trying to optimize production by approaching an in-house development, so we approached TIBCO Spotfire to use...
Read full review of TIBCO Spotfire »
Choon Hwa Khoh
Head of Product Test at ams AG
I use the solution in my company for file transfer, data extraction, and ETL.
Read full review of TIBCO Business Studio »
Anonymous User
Associate Director at a financial services firm
My basic role in this entire process is in terms of QA, and ours is a data management use case. TIBCO EBX is moreover...
Read full review of TIBCO EBX »
ChristopherLebuso
Software Developer at Telkom Mobile
I receive the requirements, and I build my services on typical BusinessWorks.
Read full review of TIBCO BusinessWorks »

Review 1 of 5

Customer Service

Sumanth Arshanapally
Senior Analyst at a tech vendor
We usually contact ITRS support, and OP5 Monitor is owned and managed by ITRS. We have a customer ITRS support...
Read full review of OP5 Monitor »
Durai CT
Head FM Monitoring at a financial services firm
I have worked with ITRS technical support for many years. A lot of the support staff I have met in person. When I...
Read full review of ITRS Geneos »
Anonymous User
Solution Architect at a tech company
The onsite support we had during the initial implementation was excellent. Their knowledge was excellent and everyone...
Read full review of Opsview »
Anonymous User
Director at a financial services firm
The technical support is good. I haven't encountered them directly, but I know some guys who have and they have been...
Read full review of ITRS Geneos »
Anonymous User
Enterprise IT Management Consultant at a tech vendor
Customer Service: 9/10. Good service Technical Support: 10/10. Very committed, very helpful, very knowledgeable.
Read full review of ITRS Geneos »
Anonymous User
Systems Engineer at a tech company
Excellent 10/10 Any issues are addressed by ITRS support expertly and in a timely fashion.
Read full review of ITRS Geneos »
Anonymous User
Big Data Consultant at a financial services firm
Excellent, certainly with their larger customers they are very involved with deployments giving advice and coming up...
Read full review of ITRS Geneos »
Anonymous User
NOC Manager
Customer Service: The customer service is good. Technical Support: They're very knowledgeable and proactive. Whenever...
Read full review of Opsview »
Scot Gardner
Systems Administrator at Antietam Cable Television, Inc.
Customer Service: Customer service is 10 out of 10. They have always been able to resolve any issue we were having...
Read full review of Opsview »
Anonymous User
VP, Lead Software Development Engineer at a financial services firm
Customer Service: 10-10 Technical Support: It's excellent, and by far the best third party support we get.
Read full review of ITRS Geneos »
Anonymous User
Consultant, Tooling and Metrics at a financial services firm
Technical support is great. They have an online ticketing system for support. I find them quite responsive any time...
Read full review of ITRS Geneos »
Anonymous User
Market Data Engineer/Support at a tech company
6/10
Read full review of ITRS Geneos »
Anonymous User
Senior Enterprise Management Administrator at a financial services firm
I don't only administer this application, I'm also responsible for other applications. As an example, I have another...
Read full review of ITRS Geneos »
Anonymous User
Software Development Engineer at a tech services company
Customer Service: Very good. Technical Support: Very good.
Read full review of ITRS Geneos »
Manel Achour
ASP Administrator at FIS
Their support is very proactive. When I raise a request, I have an answer immediately. They explain the solution very...
Read full review of ITRS Geneos »
Anonymous User
Monitoring Specialist at a financial services firm
Their support is good. I'd rate them an eight out of ten.
Read full review of ITRS Geneos »
Anonymous User
SENIOR CLOUD SUPPORT ENGINEER at a financial services firm
I rate Geneos support three out of 10. I seldom contact Geneos, but I haven't been happy with their support. Their...
Read full review of ITRS Geneos »
Sanket Wartikar
Senior Manager - Trading Systems Support at a financial services firm
We have received very good support from technical support. All our tickets, all the changes, have been done in the...
Read full review of ITRS Geneos »
Anonymous User
Associate at a financial services firm
Customer Service: We've not had much interaction with the vendor, but their training program is really poor....
Read full review of ITRS Geneos »
Ashish Jaiswal
Senior Software Engineer at a financial services firm
Whenever we have new issues that we are facing, we contact ITRS Geneos. So we just need to get them, and they support...
Read full review of ITRS Geneos »
Anonymous User
IT Operations - Senior Analyst / Engineer at a media company
Technical support was professional and knowledgeable.
Read full review of Opsview »
Anonymous User
Solution Team Leader, Banking at a tech company
They're very good and are always available to help us with the implementation of new solutions.
Read full review of ITRS Geneos »
Anonymous User
Head of Technical Operations and Development at a tech company
We have received good support.
Read full review of Opsview »
Richard Nightingale
Senior analyst at a financial services firm
Their technical support is superb. Absolutely amazing. If our support team for our own products was as good as...
Read full review of ITRS Geneos »
Anonymous User
Consultant at a financial services firm
Customer Service: Customer service response is really good through raising tickets on their online support portal....
Read full review of ITRS Geneos »
Anonymous User
Assistant Vice President at a financial services firm
I am very satisfied with the level of technical support I get from ITRS. All the queries that I raised around...
Read full review of ITRS Geneos »
Caleb Bond
E Business Systems Consultant at a financial services firm
I have not used their technical support.
Read full review of ITRS Geneos »
Anonymous User
Market Data Consultant at a financial services firm
ITRS support personnel are generally top-notch, with a technical account manager who personally sees through each...
Read full review of ITRS Geneos »
Anonymous User
Head of IS Delivery Centre at a manufacturing company
We have been in contact with technical support and found them to be helpful.
Read full review of OP5 Monitor »
Anonymous User
Associate Operations Manager at a tech services company
It's good, but they have a lot of scope to improve it and make it even better.
Read full review of ITRS Geneos »

Review 1 of 30

Lourens Janse Van Rensburg
Consultant/data engineer at A2zconsulting
They provide very good support.
Read full review of TIBCO EBX »
Abhijeet Rakh
Integration Consultant at a tech services company
The technical support for TIBCO BusinessWorks is very good.
Read full review of TIBCO BusinessWorks »
Ram_S
Senior Delivery Manager at Wipro Limited
The main challenge we have is support not being supportive enough. When we have issues, we'd really like them to be...
Read full review of TIBCO ActiveMatrix Service Bus »
Fuad Mammadli
Deputy Chief Financial Officer at Unibank
My company's IT team provides us with technical support for the product whenever required.
Read full review of TIBCO Spotfire »
Anonymous User
Global Head of eCommerce Web Operations at a manufacturing company
Sometimes, we have had issues pushed back to us as our “issue”, which was proven not to be the case. This can happen...
Read full review of TIBCO Cloud API Management »
Anonymous User
Head of Technology Department at a comms service provider
TIBCO technical support is quick. Whenever we have an issue the support team is quick to get on the phone and resolve...
Read full review of TIBCO BusinessWorks »
Anonymous User
Sr. Engineering Manager, Technical Fellow at a manufacturing company
Technical support is acceptable, but not superior. Sometime after TIBCO purchased Spotfire (the company), they...
Read full review of TIBCO Spotfire »
Anonymous User
Business Enabler at a tech services company
Tech support for Spotfire was generally helpful, and there were different levels such as gold and silver support from...
Read full review of TIBCO Spotfire »
Anonymous User
Senior Application Specialist at a healthcare company
Personally, I have never had to use technical support.
Read full review of TIBCO Spotfire »
Anonymous User
Founder at a consultancy
I would give technical support a rating of 10/10. I called a rep and he made a special fix for our project on the fly...
Read full review of TIBCO Jaspersoft »
Anonymous User
Tibco EBX developer at a energy/utilities company
I have contacted TIBCO's technical support and customer support. We have a Platform Support Team (PST) that handles...
Read full review of TIBCO EBX »
IshtiaqueAli
Data Scientist at NUCES
The support services provided are not very engaging compared to other tools like Power BI or Tableau. Resources for...
Read full review of TIBCO Spotfire »
Anonymous User
Reports Developer / Business & Data Analyst at a engineering company
Technical support is excellent.
Read full review of TIBCO Spotfire »
Anonymous User
BI/ML Team Lead at a tech services company
We haven't had contact with Jaspersoft customer service and support, but we have connected with the AWS team.
Read full review of TIBCO Jaspersoft »
Anonymous User
Head of Technology Department at a comms service provider
I work with TIBCO technical support almost every week. We often have to raise a ticket. Not in a bad way. Most of the...
Read full review of TIBCO BusinessWorks »
Anonymous User
National Integration Lead at a tech services company
The technical support is very good.
Read full review of TIBCO EBX »
Anonymous User
Software Developer at a marketing services firm
The technical support provided was terrible.
Read full review of TIBCO Jaspersoft »
Anonymous User
Teradata/Tibco Spotfire Developer at a tech services company
Technical support is good.
Read full review of TIBCO Spotfire »
Anonymous User
Organization's Metrics Consultant at a tech services company
Customer Service: It’s good, at least the Tibco Community is active and very helpful. Technical Support: 9/10
Read full review of TIBCO Spotfire »
Anonymous User
Business Enabler at a tech services company
I have not had significant contact with customer service. However, in pre-sales cases, I found them responsive.
Read full review of TIBCO Jaspersoft »
Anonymous User
Systems Integration Specialist at a tech vendor
I would rate the technical support and customer service of TIBCO EBX 3.5 or 4 out of 5.
Read full review of TIBCO EBX »
Anonymous User
Key Account Manager at a tech services company
TIBCO Statistica has reliable technical support.
Read full review of TIBCO Statistica »
Anonymous User
Associate Director at a financial services firm
In terms of evaluating TIBCO technical support, it has been good for us because we have been using their product for...
Read full review of TIBCO EBX »
DenisGauder
Digital Asset Manager at a energy/utilities company
Overall it's quite good. As a partner, there's a big difference because my request for assistance is usually...
Read full review of TIBCO Spotfire »
Anonymous User
Senior Technical Architect
The customer service is good, we get all levels of expertise on it.
Read full review of TIBCO EBX »
Anonymous User
Development Engineer at a tech services company
I had a few issues with the product, and they were quickly solved by the support team.
Read full review of TIBCO Spotfire »
Anonymous User
IT Administrator at a transportation company
I rate the technical support a five out of ten. Though it is a stable product, if we have an issue with the product,...
Read full review of TIBCO BusinessWorks »
RahulPatil1
Vice President at a financial services firm
The TIBCO BusinessWorks tech support is not very responsive. It's not that great. The tech support staff is not very...
Read full review of TIBCO BusinessWorks »
Javed Mir
Jaspersoft SME at NA
I have contacted support a number of times for various reasons. For example, I contacted them with issues moving from...
Read full review of TIBCO Jaspersoft »
Anonymous User
Risk and Operations Manager at a financial services firm
This product is being supported by our local help desk.
Read full review of TIBCO Jaspersoft »

Review 1 of 30

Technical Support

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