Compare ITRS vs TIBCO

ITRS

Based on 89 reviews.

TIBCO

Based on 214 reviews.

Sample Customers

OP5 Log Analytics

LeoVegas, Comcast, Scania, Giant Eagle, Tele2

LogLogic

Astrium, Cerner, Children's Hospital, Effiage, Lavego, Plantronics, Skipton Building Society, The Body Shop, The Lowry, University of Manitoba

Popular Solutions

1 reviews

1 reviews

1 reviews

7 reviews

6 reviews

3 reviews

Top Industries

Financial Services Firm

58%

Computer Software Company

University

Manufacturing Company

Financial Services Firm

18%

Computer Software Company

10%

Manufacturing Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumanth Arshanapally
Senior Analyst at a tech vendor
Our previous use case for OP5 Monitor was server monitoring.
Read full review of OP5 Monitor »
Sanket
Chief Manager at a marketing services firm
We are using ITRS Geneos for availability and performance monitoring. With respect to availability, there have been...
Read full review of ITRS Geneos »
Anonymous User
Network Engineering and Operations Manager at a manufacturing company
We use Opsview's cloud version because we wanted multiple collection points since we have a global network that spans...
Read full review of Opsview »
Michael Roberts
Service Operations Manager at CDL Limited
The primary use case is to assist me in my role as capacity manager. It assists in capacity planning across our...
Read full review of ITRS Capacity Planner »

Review 1 of 4

AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
TIBCO Cloud API Management is used for various purposes, such as in the case of the Apple Watch. When a subscriber...
Read full review of TIBCO Cloud API Management »
Choon Hwa Khoh
Head of Product Test at ams AG
I use the solution in my company for file transfer, data extraction, and ETL.
Read full review of TIBCO Business Studio »
Anonymous User
Associate Director at a financial services firm
My basic role in this entire process is in terms of QA, and ours is a data management use case. TIBCO EBX is moreover...
Read full review of TIBCO EBX »
ChristopherLebuso
Software Developer at Telkom Mobile
I receive the requirements, and I build my services on typical BusinessWorks.
Read full review of TIBCO BusinessWorks »
IshtiaqueAli
Data Scientist at NUCES
Mainly, we've been using it for different reports and dashboarding purposes for different stakeholders, such as the...
Read full review of TIBCO Spotfire »

Review 1 of 5

Customer Service

Sumanth Arshanapally
Senior Analyst at a tech vendor
We usually contact ITRS support, and OP5 Monitor is owned and managed by ITRS. We have a customer ITRS support...
Read full review of OP5 Monitor »
PeterWard
Senior Analyst at a financial services firm
The support is very good. It's quite immediate. I don't think I've ever had an issue that hasn't been resolved.
Read full review of ITRS Geneos »
Ravi Suvvari
Performance and Fault-tolerance Architect
Customer Service: Very good Technical Support: Very good
Read full review of ITRS Geneos »
Martin Huska
Head of IS Delivery Centre at The Linde Group
Their tech support was great. They're supportive and they also have very good FAQs. If you cannot find something in...
Read full review of OP5 Monitor »
Anonymous User
Consultant, Tooling and Metrics at a financial services firm
Technical support is great. They have an online ticketing system for support. I find them quite responsive any time...
Read full review of ITRS Geneos »
Anonymous User
IT Analyst at a financial services firm
Customer Service: 7/10 Technical Support: 7/10 - the support from ITRS we had in company was very helpful.
Read full review of ITRS Geneos »
Anonymous User
Internet Services Support & Maintenance Manager, Online & Data Services at a comms service provider
10/10
Read full review of Opsview »
Anonymous User
Monitoring Specialist at a financial services firm
Their support is good. I'd rate them an eight out of ten.
Read full review of ITRS Geneos »
Anonymous User
Works at a tech company
Customer Service: Customer service is great; always responsive, within minutes at times. Technical Support: Technical...
Read full review of Opsview »
Caleb Bond
E Business Systems Consultant at a financial services firm
I have not used their technical support.
Read full review of ITRS Geneos »
Anonymous User
Business Consultant at a computer software company
It was very good, the support staff were well trained on the product and helpful with their responses.
Read full review of ITRS Geneos »
Anonymous User
SRE Observability Specialist at a financial services firm
The technical support team is excellent. They are able to understand our needs and provide us with the appropriate...
Read full review of ITRS Geneos »
Scot Gardner
Systems Administrator at Antietam Cable Television, Inc.
Customer Service: Customer service is 10 out of 10. They have always been able to resolve any issue we were having...
Read full review of Opsview »
Anonymous User
Associate Operations Manager at a tech services company
It's good, but they have a lot of scope to improve it and make it even better.
Read full review of ITRS Geneos »
Richard Nightingale
Senior analyst at a financial services firm
Their technical support is superb. Absolutely amazing. If our support team for our own products was as good as...
Read full review of ITRS Geneos »
Michael Roberts
Service Operations Manager at CDL Limited
The technical support is really good. When we do have a problem they're fast to respond. We raise tickets through...
Read full review of ITRS Capacity Planner »
Anonymous User
Senior System Engineer at a financial services firm
6/10
Read full review of Opsview »
Anonymous User
Director at a financial services firm
The technical support is good. I haven't encountered them directly, but I know some guys who have and they have been...
Read full review of ITRS Geneos »
Anonymous User
STG Lab Solutions Engineer at a tech company
Nine times out of ten, you put the ticket in, you get with somebody who's very knowledgeable and is able to help. I...
Read full review of Opsview »
Anonymous User
Application Analyst at a tech services company
10/10 - excellent service and tech support provided.
Read full review of ITRS Geneos »
Sanchit Pathak
System Analyst at a financial services firm
Technical support is really helpful. Whenever we have a use case, we can simply send out one email and we get a...
Read full review of ITRS Geneos »
Anonymous User
Consultant at a tech services company
I would rate technical support 7/10. It's self-explaining and the support is limited.
Read full review of ITRS Geneos »
Anonymous User
Assistant Vice President at a financial services firm
I have not spoken to the vendor directly.
Read full review of ITRS Geneos »
Anonymous User
Consultant at a financial services firm
Customer Service: Customer service response is really good through raising tickets on their online support portal....
Read full review of ITRS Geneos »
Anonymous User
Senior Consultant at a tech consulting company
Very responsible customer support. All case logged are followed up promptly.
Read full review of ITRS Geneos »
Anonymous User
IT Support Specialist at a financial services firm
Technical support for Geneos is awesome. Absolutely awesome. They are top-rank. They have an immediate chat facility...
Read full review of ITRS Geneos »
Anonymous User
Enterprise IT Management Consultant
Customer Service: 9/10. Good service Technical Support: 10/10. Very committed, very helpful, very knowledgeable.
Read full review of ITRS Geneos »
Anonymous User
Head of IS Delivery Centre at a manufacturing company
We have been in contact with technical support and found them to be helpful.
Read full review of OP5 Monitor »
Anonymous User
Partner Technical Support & Escalation Manager at a tech vendor
Whenever we have contacted the technical support team, they have been helpful.
Read full review of Opsview »
Anonymous User
Systems & Monitoring Engineer at a comms service provider
Customer Service: 10/10 Technical Support: 10/10
Read full review of Opsview »

Review 1 of 30

AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
I get involved at a later stage when the TIBCO team is not able to solve the problem or when we face challenges. If...
Read full review of TIBCO Cloud API Management »
Ray Ochieng
Integration Lead at a comms service provider
There's a case that I raised some time back and it took almost two weeks, with them telling me they took it to the...
Read full review of TIBCO BusinessWorks »
Ishtiaque Ali
Data Analytics Solution Architect at Cinergie Digital
The technical support is good.
Read full review of TIBCO Spotfire »
Amitava Roy
Principal Enterprise Architect (Cognizant Digital Business) at Cognizant
Support is okay, sort of. They respond back, but sometimes it lags a bit.
Read full review of TIBCO Cloud API Management »
Choon Hwa Khoh
Head of Product Test at ams AG
The technical support is responsive and very helpful.
Read full review of TIBCO BusinessWorks »
Moustafa Fares
Senior Analyst at Etisalat
The technical support is not assigned to me; it is assigned to another team.
Read full review of TIBCO BusinessWorks »
AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
The technical support from TIBCO BusinessWorks is very good. I would rate it 8.5 to 9 out of 10.
Read full review of TIBCO BusinessWorks »
Anonymous User
Founder at a tech services company
The support is wonderful and they respond on time.
Read full review of TIBCO BusinessWorks »
Anonymous User
Senior Analyst - Reservoir Engineering at a energy/utilities company
On a scale of 1 to 10, I’d say customer service is a 9. Their customer service representatives are usually extremely...
Read full review of TIBCO Spotfire »
Anonymous User
Software Developer at a marketing services firm
The technical support provided was terrible.
Read full review of TIBCO Jaspersoft »
Anonymous User
Risk and Operations Manager at a financial services firm
This product is being supported by our local help desk.
Read full review of TIBCO Jaspersoft »
MahmoudAbu-Ghali
Solutions Development Senior Manager at Zain KSA
I'd describe technical support as average. Average to superior, because they are not excellent. Sometimes they take...
Read full review of TIBCO BusinessWorks »
Anonymous User
Integration Architect at a media company
Their customer support was pretty good. They resolved the problem every time, but sometimes there were technical...
Read full review of TIBCO Cloud API Management »
Anonymous User
Senior Programming Analyst at a pharma/biotech company
Tibco is always helpful with problems.
Read full review of TIBCO Spotfire »
Anonymous User
Senior Consutant at a tech services company
When it comes to technical support, TIBCO has an internal support team who provide us very good support.
Read full review of TIBCO Enterprise Message Service »
Anonymous User
BI Developer at a tech services company
The technical support is above average. Our Spotfire support was handled by a Spotfire partner who was quick to...
Read full review of TIBCO Spotfire »
Anonymous User
Global Head of eCommerce Web Operations at a manufacturing company
Sometimes, we have had issues pushed back to us as our “issue”, which was proven not to be the case. This can happen...
Read full review of TIBCO Cloud API Management »
BertrandOuattara
Consultant BI-EPM at DVC
The technical team takes care of the customer and they usually responds quickly. I think we are very satisfied with...
Read full review of TIBCO EBX »
Anonymous User
Chief Technology Officer at a transportation company
The solution's technical support took a lot of time to assist us in the past. This was mainly due to the fact that it...
Read full review of TIBCO Cloud API Management »
Anonymous User
Consultant at a comms service provider
The technical support is bad. We asked technical support a few questions and it was very difficult to get them...
Read full review of TIBCO tibbr »
Anonymous User
Teradata/Tibco Spotfire Developer at a tech services company
Technical support is good.
Read full review of TIBCO Spotfire »
Mir Abul Ula Ali Khan
Middleware and Enterprise Integration Head at a financial services firm
Their support teams aren't that great for the latest version.
Read full review of TIBCO ActiveMatrix Service Bus »
Anonymous User
TIBCO Specialist at a tech services company
Technical support was always very good and fast. Always leading to a resolution of the problem immediately.
Read full review of TIBCO Spotfire »
ChristopherLebuso
Software Developer at Telkom Mobile
Customer service is very helpful. I have logged a couple of requests and support was unresponsive, although I have...
Read full review of TIBCO BusinessWorks »
Anonymous User
Business Enabler at a tech services company
The customer support for this solution is very good.
Read full review of TIBCO Spotfire »
MarioGuerrero
CEO - Director General at Megapractical
I don't work directly with technical support, but my team does. To my knowledge, they have not had any issues with...
Read full review of TIBCO ActiveMatrix Service Bus »
Anonymous User
Innovation consultancy
Customer Service: High. Technical Support: Medium.
Read full review of TIBCO tibbr »
Anonymous User
Project Controls Consultant
I haven't had enough experience dealing with technical support to answer this question.
Read full review of TIBCO Spotfire »
Veeresh-SHRINGARI
Portfolio Manager, AI & ML at a healthcare company
Technical support for the solution is good, but the community support offered is not as good as Tableau. I've noticed...
Read full review of TIBCO Data Science »
Kumar-Gaurav
Technical Lead at a tech vendor
I have used technical support several times and they are very good.
Read full review of TIBCO Jaspersoft »

Review 1 of 30

Technical Support

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