Compare ITRS vs NNT

ITRS

Based on 74 reviews.

NNT

Based on 5 reviews.

Sample Customers

OP5 Log Analytics

LeoVegas, Comcast, Scania, Giant Eagle, Tele2

NNT Log Tracker Enterprise

Wonga, WHSmith

Popular Solutions

ITRS Geneos

5 reviews

OP5 Monitor

2 reviews

Opsview

1 reviews

Change Tracker Gen7 R2

1 reviews

NNT Log Tracker Enterprise

1 reviews

Top Industries

Financial Services Firm

51%

Computer Software Company

12%

Comms Service Provider

11%

Government

Computer Software Company

19%

Comms Service Provider

18%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Francesca Wise
Service Director - Core Delivery Platform at UKCloud Ltd
We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also...
Read full review of Opsview »
Sumanth Arshanapally
Senior Analyst at HCL Technologies
We use OP5 Monitor to monitor servers, databases, storage, filers, storage devices, network devices, and log file...
Read full review of OP5 Monitor »
Anonymous User
Director at a financial services firm
It is for application monitoring. So, we are using it for basic infrastructure, process up/down and log file...
Read full review of ITRS Geneos »

Review 1 of 3

Shyami Lakshika
Associate Engineer - Network & Security at Connex Information Technologies
Change Tracker Gen7 R2 can be used in the health sector for compliance. It can secure the patient's information.
Read full review of Change Tracker Gen7 R2 »
Jagganath Tendle
Senior Infra Manager at a tech vendor
I mainly use this solution to meet PCI compliance.
Read full review of NNT Log Tracker Enterprise »

Review 1 of 2

Customer Service

Michael Roberts
Service Operations Manager at CDL Limited
The technical support is really good. When we do have a problem they're fast to respond. We raise tickets through...
Read full review of ITRS Capacity Planner »
Scot Gardner
Systems Administrator at Antietam Cable Television, Inc.
Customer Service: Customer service is 10 out of 10. They have always been able to resolve any issue we were having...
Read full review of Opsview »
Caleb Bond
E Business Systems Consultant at a financial services firm
I have not used their technical support.
Read full review of ITRS Geneos »
Sumanth Arshanapally
Senior Analyst at HCL Technologies
We usually contact ITRS support, and OP5 Monitor is owned and managed by ITRS. We have a customer ITRS support...
Read full review of OP5 Monitor »
Ravi Suvvari
Performance and Fault-tolerance Architect
Customer Service: Very good Technical Support: Very good
Read full review of ITRS Geneos »
JacquesViljoen
Digital Trading Platforms Specialist at a financial services firm
They're very good. We've been working with it for quite a few years now. So, it is quite soothing to know that there...
Read full review of ITRS Geneos »
Sanket Wartikar
Senior Manager - Trading Systems Support
We have received very good support from technical support. All our tickets, all the changes, have been done in the...
Read full review of ITRS Geneos »
Anonymous User
IT Support Analyst at a financial services firm
Customer Service: 9/10. Technical Support: 9/10.
Read full review of ITRS Geneos »
Elisabeth Buxade
General Manager at Solucions IM
It is very good. I would rate them a five out of five.
Read full review of OP5 Monitor »
Anonymous User
Associate at a financial services firm
Customer Service: We've not had much interaction with the vendor, but their training program is really poor....
Read full review of ITRS Geneos »
Anonymous User
Application Performance Monitoring / Project Lead
Customer Service: Excellent. If you address to the help desk you are immediately in contact with very knowledgeable...
Read full review of ITRS Geneos »
Anonymous User
Infrastructure Support Technician at a financial services firm
Technical support is super knowledgable. During our trial period, I ran into some issues and they were very...
Read full review of Opsview »
Anonymous User
Project Manager at a tech company
The ITRS central Help Desk is absolutely awesome. You can receive a reply within a few minutes even if your query is...
Read full review of ITRS Geneos »
Anonymous User
Solution Team Leader, Banking at a tech company
They're very good and are always available to help us with the implementation of new solutions.
Read full review of ITRS Geneos »
Anonymous User
Consultant at a financial services firm
Customer Service: Customer service response is really good through raising tickets on their online support portal....
Read full review of ITRS Geneos »
Anonymous User
Consultant, Tooling and Metrics at a financial services firm
Technical support is great. They have an online ticketing system for support. I find them quite responsive any time...
Read full review of ITRS Geneos »
Anonymous User
VP, Lead Software Development Engineer at a financial services firm
Customer Service: 10-10 Technical Support: It's excellent, and by far the best third party support we get.
Read full review of ITRS Geneos »
Anonymous User
Senior Technical Director at CJC
Customer Service: The ITRS accounts team are passionate about the product and are client focused. Technical Support:...
Read full review of ITRS Geneos »
Anonymous User
Head of IS Delivery Centre at a manufacturing company
We have been in contact with technical support and found them to be helpful.
Read full review of OP5 Monitor »
Anonymous User
Director at a financial services firm
The technical support is good. I haven't encountered them directly, but I know some guys who have and they have been...
Read full review of ITRS Geneos »
Anonymous User
3rd Line Systems Engineer at a maritime company
Both the customer service and technical support are excellent. We've purchased 20 calls per year of support, and I...
Read full review of Opsview »
Anonymous User
Senior Consultant at a tech consulting company
Very responsible customer support. All case logged are followed up promptly.
Read full review of ITRS Geneos »
Anonymous User
Associate Operations Manager at a tech services company
It's good, but they have a lot of scope to improve it and make it even better.
Read full review of ITRS Geneos »
Anonymous User
User at a financial services firm
Technical support is excellent, very good. They're very accessible, with them being specifically London-based. Unlike...
Read full review of ITRS Geneos »
Anonymous User
IT Analyst at a financial services firm
Customer Service: 7/10 Technical Support: 7/10 - the support from ITRS we had in company was very helpful.
Read full review of ITRS Geneos »
Anonymous User
Manager, Enterprise Integration at a tech company
Customer Service: Excellent and very reactive Technical Support: Knowlegable with their own product but also with how...
Read full review of ITRS Geneos »
Anonymous User
User at a tech company
Customer Service: Customer service is great; always responsive, within minutes at times. Technical Support: Technical...
Read full review of Opsview »
Anonymous User
IT Operations - Senior Analyst / Engineer at a media company
Technical support was professional and knowledgeable.
Read full review of Opsview »
Anonymous User
Technology Associate at a financial services firm
The customer service and technical support are prompt. The best way to reach them is to send an email to their...
Read full review of ITRS Geneos »
Richard Nightingale
Senior analyst at a financial services firm
Their technical support is superb. Absolutely amazing. If our support team for our own products was as good as...
Read full review of ITRS Geneos »

Review 1 of 30

Shyami Lakshika
Associate Engineer - Network & Security at Connex Information Technologies
I have contacted the support once and the experience was good, I was satisfied.
Read full review of Change Tracker Gen7 R2 »
Jagganath Tendle
Senior Infra Manager at a tech vendor
NNT's technical support is sound, but the overall time for resolutions could be improved.
Read full review of NNT Log Tracker Enterprise »
Jagganath Tendle
Senior Infra Manager at a tech vendor
I contact technical support on a regular business because we have to customize things as per our requirements. They...
Read full review of NNT Log Tracker Enterprise »
Anonymous User
IT Infrastructure Manager at a non-profit
Customer Service: The service we've seen from NNT to date has been extraordinarily good. Technical Support: Technical...
Read full review of NNT Log Tracker Enterprise »

Review 1 of 4

Technical Support

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