Compare ITRS vs Netwrix

ITRS

Based on 89 reviews.

Netwrix

Based on 46 reviews.

Sample Customers

OP5 Log Analytics

LeoVegas, Comcast, Scania, Giant Eagle, Tele2

NNT Log Tracker Enterprise

Wonga, WHSmith

Popular Solutions

ITRS Geneos

1 reviews

Opsview

0 reviews

OP5 Monitor

1 reviews

Netwrix Endpoint Protector

6 reviews

Netwrix Auditor

2 reviews

NNT Log Tracker Enterprise

0 reviews

Top Industries

Financial Services Firm

57%

Computer Software Company

University

Manufacturing Company

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumanth Arshanapally
Senior Analyst at a tech vendor
Our previous use case for OP5 Monitor was server monitoring.
Read full review of OP5 Monitor »
Sanket
Chief Manager at a marketing services firm
We are using ITRS Geneos for availability and performance monitoring. With respect to availability, there have been...
Read full review of ITRS Geneos »
Anonymous User
Network Engineering and Operations Manager at a manufacturing company
We use Opsview's cloud version because we wanted multiple collection points since we have a global network that spans...
Read full review of Opsview »
Michael Roberts
Service Operations Manager at CDL Limited
The primary use case is to assist me in my role as capacity manager. It assists in capacity planning across our...
Read full review of ITRS Capacity Planner »

Review 1 of 4

Sivakumar Mahathevan
Head of Sales and Technical - Malaysia at Halodata
My customers' usual use cases for this solution are mostly for compliance at this juncture because, in Asia,...
Read full review of Netwrix Endpoint Protector »
RishiPandit
Lead - Technical Services at Impetus
We use Netwrix Auditor for auditing, log centralizing, centralizing the logs, log management, and for permission...
Read full review of Netwrix Auditor »
Simonas Palevicius
Business Development Manager at BAKOTECH
Our clients primarily use it for auditing and data classification as they want to know who can access sensitive data,...
Read full review of Netwrix Data Classification »
Jason Peter Stone
Infrastructure Engineer at The Malcolm Group Limited
We use the tool for auditing purposes. We use it to audit specific areas of our business, particularly focusing on...
Read full review of Netwrix StealthINTERCEPT »
Jagganath Tendle
Senior Infra Manager at a tech vendor
I mainly use this solution to meet PCI compliance.
Read full review of NNT Log Tracker Enterprise »

Review 1 of 5

Customer Service

JacquesViljoen
Digital Trading Platforms Specialist at a financial services firm
They're very good. We've been working with it for quite a few years now. So, it is quite soothing to know that there...
Read full review of ITRS Geneos »
Anonymous User
Monitoring Specialist at a financial services firm
Their support is good. I'd rate them an eight out of ten.
Read full review of ITRS Geneos »
Anonymous User
Partner Technical Support & Escalation Manager at a tech vendor
Whenever we have contacted the technical support team, they have been helpful.
Read full review of Opsview »
Anonymous User
VP, Lead Software Development Engineer at a financial services firm
Customer Service: 10-10 Technical Support: It's excellent, and by far the best third party support we get.
Read full review of ITRS Geneos »
Anonymous User
3rd Line Systems Engineer at a maritime company
Both the customer service and technical support are excellent. We've purchased 20 calls per year of support, and I...
Read full review of Opsview »
Manel Achour
ASP Administrator at FIS
Their support is very proactive. When I raise a request, I have an answer immediately. They explain the solution very...
Read full review of ITRS Geneos »
PeterWard
Senior Analyst at a financial services firm
The support is very good. It's quite immediate. I don't think I've ever had an issue that hasn't been resolved.
Read full review of ITRS Geneos »
Anonymous User
Software Development Engineer at a tech services company
Customer Service: Very good. Technical Support: Very good.
Read full review of ITRS Geneos »
Anonymous User
Production Technologist at BNP Paribas
The technical support is good. Customers can log in, create tickets, and follow up on them. They can also escalate...
Read full review of ITRS Geneos »
Anonymous User
Systems Engineer at a tech company
Excellent 10/10 Any issues are addressed by ITRS support expertly and in a timely fashion.
Read full review of ITRS Geneos »
Anonymous User
Network Engineering and Operations Manager at a manufacturing company
They are very responsive, but they're not perfect.
Read full review of Opsview »
Anonymous User
Senior Technical Director at CJC
Customer Service: The ITRS accounts team are passionate about the product and are client focused. Technical Support:...
Read full review of ITRS Geneos »
Anonymous User
Works at a financial services firm
Technical support is excellent, very good. They're very accessible, with them being specifically London-based. Unlike...
Read full review of ITRS Geneos »
Anonymous User
Application Performance Monitoring / Project Lead
Customer Service: Excellent. If you address to the help desk you are immediately in contact with very knowledgeable...
Read full review of ITRS Geneos »
Anonymous User
IT Analyst at a financial services firm
Customer Service: 7/10 Technical Support: 7/10 - the support from ITRS we had in company was very helpful.
Read full review of ITRS Geneos »
Johannes Dagemark
CEO at Opsdis
ITRS technical support is quite good. From the start, there has always been a focus on having really skilled people...
Read full review of OP5 Monitor »
Anonymous User
IT Support Analyst at a financial services firm
Customer Service: 9/10. Technical Support: 9/10.
Read full review of ITRS Geneos »
Anonymous User
Application Analyst at a tech services company
10/10 - excellent service and tech support provided.
Read full review of ITRS Geneos »
Anonymous User
Big Data Consultant at a financial services firm
Excellent, certainly with their larger customers they are very involved with deployments giving advice and coming up...
Read full review of ITRS Geneos »
Scot Gardner
Systems Administrator at Antietam Cable Television, Inc.
Customer Service: Customer service is 10 out of 10. They have always been able to resolve any issue we were having...
Read full review of Opsview »
Anonymous User
SRE Observability Specialist at a financial services firm
The technical support team is excellent. They are able to understand our needs and provide us with the appropriate...
Read full review of ITRS Geneos »
Anonymous User
Technology Associate at a financial services firm
The customer service and technical support are prompt. The best way to reach them is to send an email to their...
Read full review of ITRS Geneos »
Anonymous User
Director at a financial services firm
The technical support is good. I haven't encountered them directly, but I know some guys who have and they have been...
Read full review of ITRS Geneos »
Anonymous User
Project Manager at a tech company
The ITRS central Help Desk is absolutely awesome. You can receive a reply within a few minutes even if your query is...
Read full review of ITRS Geneos »
Anonymous User
Associate Operations Manager at a tech services company
It's good, but they have a lot of scope to improve it and make it even better.
Read full review of ITRS Geneos »
Anonymous User
Middle Office PnL & IPV Technology Support Analyst at a financial services firm
The Customer Service is one of my favourite parts. They are always helpful and point you in the right direction. They...
Read full review of ITRS Geneos »
Anonymous User
Market Data Consultant at a financial services firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of ITRS Geneos »
Anonymous User
Consultant, Tooling and Metrics at a financial services firm
Technical support is great. They have an online ticketing system for support. I find them quite responsive any time...
Read full review of ITRS Geneos »
Anonymous User
STG Lab Solutions Engineer at a tech company
Nine times out of ten, you put the ticket in, you get with somebody who's very knowledgeable and is able to help. I...
Read full review of Opsview »
Anonymous User
Market Data Consultant at a financial services firm
ITRS support personnel are generally top-notch, with a technical account manager who personally sees through each...
Read full review of ITRS Geneos »

Review 1 of 30

Mohammad Amir Hossain
Head of IT Infrastructure at a tech vendor
I rate technical support as ten out of ten.
Read full review of Netwrix Endpoint Protector »
RishiPandit
Lead - Technical Services at Impetus
I have not had experience with technical support from Netwrix.
Read full review of Netwrix Auditor »
Mohamed Tantawy
IT Technical Support Deputy General Manager at a financial services firm
The technical support for Netwrix Auditor is excellent, with a maximum ticket resolution time of around 24 hours. I'm...
Read full review of Netwrix Auditor »
Sivakumar Mahathevan
Head of Sales and Technical - Malaysia at Halodata
I am satisfied with Endpoint Protector support services. It is exceptional.
Read full review of Netwrix Endpoint Protector »
Simonas Palevicius
Business Development Manager at BAKOTECH
The quality of support ultimately depends on the distributor. As for its direct support, it's generally good, but it...
Read full review of Netwrix Data Classification »
Mohammad Amir Hossain
Head of IT Infrastructure at a tech vendor
Their support is very good. We have had very good experiences with them. They have been responsive and they're...
Read full review of Netwrix Endpoint Protector »
Sivakumar Mahathevan
Head of Sales and Technical - Malaysia at Halodata
I would rate the technical support for Netwrix Endpoint Protector as a nine because we have trained engineers, and I...
Read full review of Netwrix Endpoint Protector »
Jason Peter Stone
Infrastructure Engineer at The Malcolm Group Limited
The tool's support has been quite responsive and quick to fix any issues.
Read full review of Netwrix StealthINTERCEPT »
Anonymous User
Vice President Operations at a tech services company
We haven't needed to engage tech support.
Read full review of Netwrix Auditor »
Anonymous User
IT Engineer at a tech services company
Generally, they are very helpful when we escalate an issue. However, the time difference can make some discussions...
Read full review of Netwrix Endpoint Protector »
Jagganath Tendle
Senior Infra Manager at a tech vendor
NNT's technical support is sound, but the overall time for resolutions could be improved.
Read full review of NNT Log Tracker Enterprise »
Anonymous User
Information Technology Security Engineer at a comms service provider
I would give their support a ten out of ten. I have nothing but good things to say about them. They have good...
Read full review of Netwrix Endpoint Protector »
Anonymous User
Senior Engineer at GIG kuwait
Their technical support is perfect. They were awesome whenever I had an issue and contacted them.
Read full review of Netwrix Endpoint Protector »
Anonymous User
Information Security Manager at a financial services firm
I have never personally been involved with technical support. There was joint deployment with our MSP. There have...
Read full review of Netwrix Endpoint Protector »
Alex Alexandre
system administrator at INSIGHT CREDIT UNION
The technical support is very good and they are responsive.
Read full review of Netwrix Auditor »
Sanjeev Goyal
Head IT at Trantor
Whenever we contacted support they would give us a resolution and we would apply it. One issue would get resolved but...
Read full review of Netwrix Endpoint Protector »
Sarang Bhagwat
Senior System Administrator at Exotel Techcom Pvt. Ltd
I never needed to contact the vendor for technical support because we faced very few issues. Most concerns were...
Read full review of Netwrix Endpoint Protector »
Mayur Parmar
IT Specialist at TresVista Financial Services Pvt. Ltd.
We have been in touch with technical support and our experience has been pretty nice.
Read full review of Netwrix Endpoint Protector »
Jagganath Tendle
Senior Infra Manager at a tech vendor
I contact technical support on a regular business because we have to customize things as per our requirements. They...
Read full review of NNT Log Tracker Enterprise »
Ray Grau
Interactive Developer at Customer Communications Group, Inc.
Technical support has been fantastic. They get back to me quickly. They're willing to schedule video conferencing so...
Read full review of Netwrix Endpoint Protector »
Anonymous User
IT Manager at a marketing services firm
I have not used technical support often, but every time I have, it was perfect. They have good support and they have...
Read full review of Netwrix Endpoint Protector »
Anonymous User
IT Infrastructure Manager at a non-profit
Customer Service: The service we've seen from NNT to date has been extraordinarily good. Technical Support: Technical...
Read full review of NNT Log Tracker Enterprise »
Mahesh Chenchalapu
IT Manager of Information Technology Operations Manager at astrafaelcomsys.com
The support is excellent. I got responses promptly, just like the vendor stated. If I email or call support, they are...
Read full review of Netwrix Endpoint Protector »
Anonymous User
Security Architect at a tech services company
Our experience with their technical support has been better over the last year. Initially it was a little bit shaky,...
Read full review of Netwrix Endpoint Protector »
Anonymous User
IT Manager at a tech vendor
Within the past month or two, I have experienced problems and contacted technical support by email. They immediately...
Read full review of Netwrix Endpoint Protector »
Alex Alexandre
system administrator at INSIGHT CREDIT UNION
One of the areas where there is room for improvement is support. It takes time for them to respond. They need to...
Read full review of Netwrix Endpoint Protector »
Shyami Lakshika
Associate Engineer - Network & Security at Connex Information Technologies
I have contacted the support once and the experience was good, I was satisfied.
Read full review of Change Tracker Gen7 R2 »
Abhinav Varshney
BDM at Hercules Infotech Pvt Ltd
The technical support services are good.
Read full review of Netwrix Endpoint Protector »
Rene Wenger
Core Facilities & ICT Manager at MJB International LLC/ Al Masaood John Brown LLC
If we have an issue, their support is great. They come back normally within the same day with either a solution or...
Read full review of Netwrix Endpoint Protector »
Anonymous User
CTO at a aerospace/defense firm
They were excellent. They were very responsive and helpful.
Read full review of Netwrix Endpoint Protector »

Review 1 of 30

Technical Support

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