Compare ITRS vs Ixia

ITRS

Based on 52 reviews.

Ixia

Based on 10 reviews.

Latest Research

Ixia Hawkeye vs. ITRS Geneos

Updated: September 2022

ITRS Geneos vs. Ixia Hawkeye

Updated: September 2022

Sample Customers

ITRS Geneos

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

OP5 Monitor

Svenska Spel, Carus, VGL, Tele2, Viking Line, Clas Ohlson, Vanderlande, Försäkringskassan

Ixia Hawkeye

EMA

Ixia CloudLens

ProtectWise, AppNeta, NetFort, Savvius, LogRhythm, Uplevel Systems, FireEye, CA Technologies, Dynatrace

Popular Solutions

5 reviews

2 reviews

2 reviews

1 reviews

1 reviews

Top Industries

Financial Services Firm

50%

Computer Software Company

12%

Comms Service Provider

11%

Government

Comms Service Provider

29%

Computer Software Company

19%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Head of IS Delivery Centre at a manufacturing company
We use this product for our network monitoring solution.
Read full review of OP5 Monitor »
Anonymous User
Director at a financial services firm
It is for application monitoring. So, we are using it for basic infrastructure, process up/down and log file...
Read full review of ITRS Geneos »

Review 1 of 2

MIGUEL DAUD
Chair Of The Board Of Directors at BAMMTECH
We are a solution provider and Ixia Hawkeye is one of the products that we implement for our customers. We have a...
Read full review of Ixia Hawkeye »
Anonymous User
Presales Engineer at a tech services company
I use this solution to evaluate access points. This is a specialized tool, only five people in our organization use it.
Read full review of IxVeriWave »
Venkat Lkmula
Tech specialist at L&T tech services
We use this tool as a traffic generator tool. It is used to test the performance KPIs and throughput numbers. It is...
Read full review of IxChariot »

Review 1 of 3

Customer Service

Michael Roberts
Service Operations Manager at CDL Limited
The technical support is really good. When we do have a problem they're fast to respond. We raise tickets through...
Read full review of ITRS Capacity Planner »
Ravi Suvvari
Performance and Fault-tolerance Architect
Customer Service: Very good Technical Support: Very good
Read full review of ITRS Geneos »
Sanket Wartikar
Senior Manager - Trading Systems Support
We have received very good support from technical support. All our tickets, all the changes, have been done in the...
Read full review of ITRS Geneos »
Manel Achour
ASP Administrator at FIS
Their support is very proactive. When I raise a request, I have an answer immediately. They explain the solution very...
Read full review of ITRS Geneos »
Johannes Dagemark
CEO at Opsdis
ITRS technical support is quite good. From the start, there has always been a focus on having really skilled people...
Read full review of OP5 Monitor »
Anonymous User
Trading Applications Specialist at a tech services company
Customer Service: We got in touch just few times, and there were no problems with them. Technical Support: It's good.
Read full review of ITRS Geneos »
Anonymous User
Market Data Consultant at a financial services firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of ITRS Geneos »
Anonymous User
Solution Team Leader, Banking at a tech company
They're very good and are always available to help us with the implementation of new solutions.
Read full review of ITRS Geneos »
Anonymous User
Assistant Vice President at a financial services firm
I have not spoken to the vendor directly.
Read full review of ITRS Geneos »
Anonymous User
Director at a financial services firm
The technical support is good. I haven't encountered them directly, but I know some guys who have and they have been...
Read full review of ITRS Geneos »
Anonymous User
Senior Consultant at a tech consulting company
Very responsible customer support. All case logged are followed up promptly.
Read full review of ITRS Geneos »
Anonymous User
User at a financial services firm
Technical support is excellent, very good. They're very accessible, with them being specifically London-based. Unlike...
Read full review of ITRS Geneos »
Anonymous User
Consultant, Tooling and Metrics at a financial services firm
Technical support is great. They have an online ticketing system for support. I find them quite responsive any time...
Read full review of ITRS Geneos »
Anonymous User
EAI Specialist at a tech company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of ITRS Geneos »
Anonymous User
Market Data Consultant at a financial services firm
ITRS support personnel are generally top-notch, with a technical account manager who personally sees through each...
Read full review of ITRS Geneos »
Anonymous User
VP, Lead Software Development Engineer at a financial services firm
Customer Service: 10-10 Technical Support: It's excellent, and by far the best third party support we get.
Read full review of ITRS Geneos »
Elisabeth Buxade
General Manager at Solucions IM
It is very good. I would rate them a five out of five.
Read full review of OP5 Monitor »
Anonymous User
Manager, Enterprise Integration at a tech company
Customer Service: Excellent and very reactive Technical Support: Knowlegable with their own product but also with how...
Read full review of ITRS Geneos »
Anonymous User
Middle Office PnL & IPV Technology Support Analyst at a financial services firm
The Customer Service is one of my favourite parts. They are always helpful and point you in the right direction. They...
Read full review of ITRS Geneos »
Anonymous User
Consultant at a tech services company
I would rate technical support 7/10. It's self-explaining and the support is limited.
Read full review of ITRS Geneos »
Anonymous User
IT Support Analyst at a financial services firm
Customer Service: 9/10. Technical Support: 9/10.
Read full review of ITRS Geneos »
Anonymous User
Software Development Engineer at a tech services company
Customer Service: Very good. Technical Support: Very good.
Read full review of ITRS Geneos »
Anonymous User
Technology Associate at a financial services firm
The customer service and technical support are prompt. The best way to reach them is to send an email to their...
Read full review of ITRS Geneos »
Anonymous User
Assistant Vice President at a financial services firm
I am very satisfied with the level of technical support I get from ITRS. All the queries that I raised around...
Read full review of ITRS Geneos »
Anonymous User
Project Manager at a tech company
The ITRS central Help Desk is absolutely awesome. You can receive a reply within a few minutes even if your query is...
Read full review of ITRS Geneos »
Anonymous User
IT Support Specialist at a financial services firm
Technical support for Geneos is awesome. Absolutely awesome. They are top-rank. They have an immediate chat facility...
Read full review of ITRS Geneos »
Anonymous User
Enterprise IT Management Consultant
Customer Service: 9/10. Good service Technical Support: 10/10. Very committed, very helpful, very knowledgeable.
Read full review of ITRS Geneos »
Anonymous User
Big Data Consultant at a financial services firm
Excellent, certainly with their larger customers they are very involved with deployments giving advice and coming up...
Read full review of ITRS Geneos »
Anonymous User
IT Consultant at a financial services firm
Customer Service: Customer service delivered by ITRS is to the highest standards from all points of view. Highly...
Read full review of ITRS Geneos »
Anonymous User
Senior Technical Director at CJC
Customer Service: The ITRS accounts team are passionate about the product and are client focused. Technical Support:...
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Review 1 of 30

MIGUEL DAUD
Chair Of The Board Of Directors at BAMMTECH
I find that technical support is good. However, because of the issue where the license codes are not printed, the...
Read full review of Ixia Hawkeye »
Anonymous User
Presales Engineer at a tech services company
On a scale from one to ten, I would give technical support a ten. I have direct contact, and they are fast.
Read full review of Ixia Hawkeye »
Venkat Lkmula
Tech specialist at L&T tech services
The technical support is good. We have also included Ix in our automation, so it is very easy to incorporate this...
Read full review of IxChariot »
Anonymous User
Product Developer at a tech services company
Technical support was very quick and precise when we were in need of help. Ixia had helped us with installation and...
Read full review of Ixia BreakingPoint »
Anonymous User
Director at a aerospace/defense firm
The technical support we receive is decent. So far, they've been helpful.
Read full review of Ixia BreakingPoint »
Anonymous User
Senior System Engineer
We have received quick reactions and always get answers from the tech support.
Read full review of Ixia BreakingPoint »
Anonymous User
Presales Engineer at a tech services company
The technical support is very helpful.
Read full review of IxVeriWave »
Anonymous User
SDWAN Architect at a aerospace/defense firm
Our experience with Ixia customer service has gone pretty well so far. We have dedicated support directly from Ixia....
Read full review of Ixia BreakingPoint »
Anonymous User
Systems Engineer at a tech services company
Technical support strongly depends on what you are testing, because their knowledge of the product is very good....
Read full review of Ixia BreakingPoint »
Anonymous User
Systems Engineer at a tech services company
Customer Service: * Nine out of 10 * Quick response * Good technical knowledge * Professional behavior Technical...
Read full review of IxChariot »

Review 1 of 10

Technical Support

No Data Available

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