Compare Planview vs Tricentis

You cannot compare a product to itself or the products you were comparing have been merged as this single product.

Planview

Based on 143 reviews.

Tricentis

Based on 213 reviews.

Sample Customers

Planview AgilePlace

REA Group, Thompson Reuters

Tricentis LiveCompare

Coca-Cola, eBay, BP, British American Tobacco, Surrey Country Council, AES, P66, MUD, Bentley Motors, Coats, Hershey, Kimberly Clark

Popular Solutions

1 reviews

0 reviews

0 reviews

21 reviews

9 reviews

3 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

Marketing Services Firm

Financial Services Firm

12%

Manufacturing Company

11%

Computer Software Company

11%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

VishalSingh11
Director BPM at a marketing services firm
Planview AdaptiveWork is a PPM tool for project management, timesheets, etc. It is different from other PPM tools....
Read full review of Planview AdaptiveWork »
Anonymous User
Senior Tech Manager at a manufacturing company
This was an enterprise rollout of Planview, as well as a number of projects. One of them had me as the senior project...
Read full review of Planview ProjectPlace »
Anonymous User
Director of Operations at a tech services company
Our organization was establishing a new project management office within one of the business divisions that did not...
Read full review of Planview Daptiv »
Eli Gerson
Manager of Innovation at a energy/utilities company
The team I'm on within our company does corporate planning and strategy. We're the innovation team within that world....
Read full review of Planview IdeaPlace »

Review 1 of 4

Ashu Singh
Senior quality analyst at a financial services firm
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Anonymous User
Senior Software Engineer 2 at a tech services company
We need to automate the manual test cases written by the manual functional testers. We automate those scenarios,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at a computer software company
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Antonio Lira
Territory Manager LATAM at a tech vendor
They have very good customer service and technical support.
Read full review of Planview Daptiv »
Eduardo Maya
PMO at a hospitality company
We have a connection-related problem. We have been asking them for a solution for about two months, but we still...
Read full review of Planview ProjectPlace »
NipunSri
Senior Consultant Cybersecurity at a consultancy
The technical support is excellent. If something happens then they respond quickly. They have a very supportive team....
Read full review of Planview ProjectPlace »
Mark Hillman
Global Head of Portfolio Management at a wholesaler/distributor
We've opened a few tickets with Planview due to bugs, defects, or configuration issues. Because it varies so much, I...
Read full review of Planview Portfolios »
Gireesh Talur
Planview Administrator at a insurance company
Technical support helps us a lot whenever we face an issue or raise a request. They resolve them within two days.
Read full review of Planview Portfolios »
Anonymous User
Senior Analyst - Business Systems at a financial services firm
I would give them 9 out of 10.
Read full review of Planview PPM Pro »
GeorgiaHauschild
Sr Program Manager at a healthcare company
So far, the support has been really good. We have a third-party through whom we submit most of our ticket issues. We...
Read full review of Planview Portfolios »
Anonymous User
Executive Support Team Leader at a manufacturing company
I have not talked to their tech support, however, Planview's tech support in general has been good.
Read full review of Planview AgilePlace »
RebeccaMorrison
Director Enterprise Applications at a healthcare company
With respect to the technical support, they are one of the best vendors I've ever worked with. When we had issues...
Read full review of Planview PPM Pro »
Anonymous User
Strategist at a healthcare company
I haven't dealt with technical support. I go to our internal team and they help me get the answer. I haven't had to...
Read full review of Planview ProjectPlace »
GabrielMorales
VP of PMO at a insurance company
Our Daptiv admin mostly handles support, so I haven't had much personal experience with that. However, I will say...
Read full review of Planview PPM Pro »
JaymeCalabrese
Director, Office of Process and Project Management at a computer software company
I would rate technical support as a 10 out of 10. We have the benefit of being right down the street from Planview....
Read full review of Planview Portfolios »
Jane Mattei
Project Administrator - PMI at a energy/utilities company
Excellent. The online documentation is very complete and useful, particularly for functions that are not often used....
Read full review of Planview Daptiv »
Nick Tso
Sr. Manager of Strategy at a healthcare company
I haven't had a ton of interaction, but when I did use the technical support feature in Spigit they were pretty...
Read full review of Planview IdeaPlace »
Anonymous User
Enterprise Architect at a wireless company
On a scale of one to ten, I would rate the technical support an eight. It depends on the question that I asked...
Read full review of Planview Portfolios »
Anonymous User
Director of IT at a educational organization
Their support is good but not as good as it was a couple of years ago. Since it's moved out internally from Planview...
Read full review of Planview Portfolios »
Anonymous User
Project Manager at a pharma/biotech company
I would rate technical support as very good!
Read full review of Planview PPM Pro »
John Atherton
Client Support and Portfolio Management at a government
We find the platform to be very stable. The few times we've had to contact them have usually been after they had done...
Read full review of Planview PPM Pro »
Anonymous User
Sr Analyst at a financial services firm
We've used that technical support. We have faced some challenges with some of the enhancement requests that we might...
Read full review of Planview Portfolios »
AdrianCamaj
Analyst at a insurance company
Whenever we have issues, there is always someone ready to help us. Their people are knowledgeable and responsive....
Read full review of Planview Portfolios »
Mike
Senior Project Manager at a healthcare company
What we've used of their technical support has been good. We hit some technical issues with an API that we utilize...
Read full review of Planview PPM Pro »
Stephen Budd
PMO Manager at a energy/utilities company
Technical support is excellent. We've had some issues that have been dealt with very efficiently. There's a very...
Read full review of Planview PPM Pro »
CarstenMueglitz
PPM Services Manager at a healthcare company
The customer support center is really valuable. I have had a lot of email discussions and talks with them. We have...
Read full review of Planview Portfolios »
Anonymous User
Associate Director, PPM Governance & Operations at a pharma/biotech company
There are people on my team in my organization who work with the technical team. I do not usually work with the...
Read full review of Planview Portfolios »
Anonymous User
Program Manager at a healthcare company
I would rate their technical support a six out of ten. It's slow. Oftentimes it would be faster to just speak with...
Read full review of Planview PPM Pro »
Anonymous User
Senior Tech Manager at a manufacturing company
I would rate them a four out of five, but keep in mind that we had a person that we paid available 24/7 to answer our...
Read full review of Planview ProjectPlace »
BrianHarlin
R&D Project Management Coach at a manufacturing company
The technical support has been pretty good. My technical team would be able to talk more to that than myself....
Read full review of Planview Portfolios »
Anonymous User
Director of Enterprise Program and Portfolio Management at a retailer
My experience with their tech support was great. We had no issues. They were responsive and knowledgeable.
Read full review of Planview Portfolios »
Paulina Van Manan
Supervisor ITSP EPMO at a energy/utilities company
We have an operations team within the company, and they work with Planview.
Read full review of Planview Portfolios »
Anonymous User
Enterprise Solutions Architect
Its support to legacy paying customers is something PlanView is not handling well. We were unable to implement due to...
Read full review of Planview Portfolios »

Review 1 of 30

PrashantSonawane
Leading Automation Practice at a tech services company
Initially, the support was good when they had it. But later on, the support started falling away.
Read full review of TestProject [EOL] »
M. Elsayed
Senior Technical Engineer at a tech vendor
Technical support is extremely good. They are helpful and responsive, and we've been more than satisfied with the...
Read full review of Tricentis Tosca »
Sangeetha Alur
Principal Software Engineer at a computer software company
The support value is only when you are taking a very high price. For instance, if we want better support, they would...
Read full review of Tricentis NeoLoad »
Patrik Badkar
Technical lead at a consultancy
They usually clarify any queries or issues within three hours. They usually come back to us within three hours, which...
Read full review of Tricentis NeoLoad »
Rafael De La Mano
Senior Test Analyst at a consultancy
The solution's technical support has a maximum of two days of SLA. The first point is to contact the support team,...
Read full review of Tricentis Tosca »
VijaySawale
Test Associate & Manager at a tech services company
Technical support is available 24/7. I am satisfied with the support.
Read full review of Tricentis Tosca »
Anonymous User
Senior Software Engineer 2 at a tech services company
I have interacted with the technical support team through their ticket system. When we are stuck or unable to...
Read full review of Tricentis Tosca »
Anonymous User
Performance Test Engineer at a tech services company
They provide very quick responses.
Read full review of Tricentis NeoLoad »
Abishek Kota
Deputy Manager at a consumer goods company
Customer service is fantastic. I have been working with one customer service rep for the past nine years.
Read full review of Tricentis NeoLoad »
RyanO'Neill
Sr. Manager Quality Assurance at a tech vendor
Tech support is incredibly responsive and has always come back very quickly and helped us find issues. They have gone...
Read full review of Tricentis qTest »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Anonymous User
Asst Supervisor, QA Automation, Quality Assurance at a insurance company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Tricentis NeoLoad »
Rajen Upreti
Quality Assurance Manager at a tech services company
I haven't had the opportunity to contact customer support yet.
Read full review of Tricentis RPA [EOL] »
Anonymous User
Software Analyst at a financial services firm
Customer Service: Quite good – they were trying to solve the problem. Technical Support: It was ok. I have seen...
Read full review of Tricentis Tosca »
Anonymous User
Performance Architect at a tech services company
Customer support is excellent, with a very quick turn around time for any question asked.
Read full review of Tricentis NeoLoad »
Anonymous User
Chief Technical Officer at a government
Customer Service: Very good, the vendor has been very accommodating with the ebb and flow of our business needs....
Read full review of Tricentis NeoLoad »
MarkusBonner
Release Test Manager at a tech company
Customer Service: Nine out of 10, and now further improving. Technical Support: Eight out of 10. Sometimes too (ITIL)...
Read full review of Tricentis Tosca »
Katta Naveen
Software Associate at a tech services company
I have not contacted the support team of the product since I have not faced any issues with the solution.
Read full review of Tricentis NeoLoad »
Srikanth Iyengar
Technical Test Lead at a consultancy
NeoLoad is offering good support.
Read full review of Tricentis NeoLoad »
Raja Rao Malkari
Principal Performance Architect at a tech vendor
The community support is good. Whenever we have an issue, they provide support to resolve it. If we need information...
Read full review of Tricentis NeoLoad »
JovanKangrga
Testing Lead Manager at a energy/utilities company
Technical support has been fine, acceptable. Their responses have been in an inappropriate amount of time for the...
Read full review of Tricentis qTest »
Deepak Shinde
IT Consultant at a maritime company
Technical support is very good. We have been supported by a very professional technical team from the vendor.
Read full review of Tricentis Tosca »
gagneet
Continuous Delivery Lead at a tech consulting company
Customer Service: Excellent almost 16x5 service with issue resolution within a given 24-hour time frame. Technical...
Read full review of Tricentis Tosca »
Anuradha Mankhair
Automation Test Engineer and Team Lead at a computer software company
The support is not great - they don't respond in a timely way.
Read full review of Tricentis NeoLoad »
Anonymous User
Test Analyst at a tech services company
Customer Service: Medium to high. (always quick to response, but sometimes not that helpful). Technical Support:...
Read full review of Tricentis Tosca »
Manish Kum@r
Senior Technical Automation Specialist at a consultancy
Customer service is reasonably good.
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a tech services company
Customer Service: N/A Technical Support: Generally, the support is good, but they give too many generic answers....
Read full review of Tricentis Tosca »
Anonymous User
Senior Director at a tech vendor
Support is absolutely fine. We have a dedicated SPOC because we deal with Tricentis directly. Support has never been...
Read full review of Tricentis qTest »
Anonymous User
Senior Test Manager at a financial services firm
The technical support for Tricentis Tosca isn't quick, but it's useful.
Read full review of Tricentis Tosca »
Anonymous User
Senior QA Manager at a retailer
Technical support is good. We get all the information through the call centers and they give us tutorials as well....
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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