Compare IDERA vs PTC

IDERA

Based on 95 reviews.

PTC

Based on 36 reviews.

Latest Research

Buyer's Guide

IDERA ER/Studio vs. PTC Windchill

November 2026

PTC Windchill vs. IDERA ER/Studio

Updated: November 2026

Buyer's Guide

IDERA ER/Studio vs. PTC Windchill

November 2026

IDERA ER/Studio vs. PTC Windchill

Updated: November 2026

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

IDERA ER/Studio

Newmont Mining, Entrust, Accolade, TalkTalk, Catalina, Protective Life, NTT Data, dir systèmes, Microsoft; American Express, Astellas Pharma, AstraZeneca, Coriant, Fedex, GlaxoSmithKline, PepsiCo, Prudential, Wells Fargo

PTC Windchill

Bose, Valliant Group

Popular Solutions

IDERA ER/Studio

4 reviews

TestRail

4 reviews

IDERA SQL Diagnostic Manager for SQL Server

0 reviews

Codebeamer

5 reviews

PTC Integrity

2 reviews

PTC Windchill

1 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

11%

Construction Company

10%

Comms Service Provider

Manufacturing Company

30%

Computer Software Company

Construction Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ChristineAnderssen
Release and Test Manager at a consultancy
I'm running an agile release train and we use TestRail for agile testing, mostly for manual testing, to keep track of...
Read full review of TestRail »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Anonymous User
Data Architect at a financial services firm
I work in the finance industry, and the use cases for this product are very similar to what I mentioned previously...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

SHRINIVAS ALAGERI
Architect at a media company
I am still working with PTC Integrity because we have a lot of customizations and we have been working for the past...
Read full review of PTC Integrity »
SHRINIVAS ALAGERI
Architect at a media company
I primarily use Codebeamer for requirements management, especially when I need to employ out-of-the-box...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
ChristianWilmers
Process Method and Tool Developer at ZF Group NAO
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Customer Service

StuartBarker
Managing Director at Corecom Quality Engineering
The technical support is quick to respond but they did not provide a resolution for my issue.
Read full review of TestRail »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
Before my organization subscribed to IDERA Uptime Infrastructure Monitor, it had issues with the support, but after...
Read full review of IDERA Uptime Infrastructure Monitor »
Gonçalo Teixeira
Business Development and Product Owner at wrightia
I used only online materials and online support. I never contacted the tech team directly.
Read full review of TestRail »
StuartBarker
Managing Director at Corecom Quality Engineering
The solution's technical support hasn't resolved one or two of my problems. In general, the solution's technical...
Read full review of TestRail »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA Lead at a government
By and large, their tech support has been pretty good over the years. Recently, because we have been a customer of...
Read full review of IDERA SQL Safe Backup »
Anonymous User
Database Administrator at a consultancy
Customer Service: Poor. Still waiting (for 2 weeks now) to learn who our 3rd sales/customer representative will be....
Read full review of IDERA SQL Safe Backup »
David Nemec
Oracle developer at OKsystem a.s.
The tech support team is helpful.
Read full review of IDERA ER/Studio »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
Anonymous User
Database Administrator at a healthcare company
Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.
Read full review of IDERA ER/Studio »
Anonymous User
Infrastructure Expert at a tech services company
Good, although they don’t always contact you with a solution to problems if they think it’s your problem.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Manager, Data Operations at a consumer goods company
Our experience with technical support has been good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Jamie Vasser
IT Specialist at a government
Tech support is a sticking point with me. I am really disappointed in the tech support. We pay for the Platinum...
Read full review of IDERA ER/Studio »
Anonymous User
Quality Assurance Manager at a financial services firm
I have not contacted technical support.
Read full review of TestRail »
Anonymous User
Senior Consultant
Customer Service: Very good. They're pretty easy to work with. Technical Support: Excellent. Over the years as I've...
Read full review of IDERA ER/Studio »
Недашковский Евгений
Senior SQL DBA at a financial services firm
Customer Service: Idera is just interested in selling you something. Afterwards you can do what you want, they forget...
Read full review of IDERA SQL Safe Backup »
Anonymous User
Data Architect at a financial services firm
I have not been in contact with technical support.
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA Lead at a government
I would evaluate tech support as "fair." It has declined over recent years. It's not what it once was.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Sr. Data Engineer at a computer software company
While they weren’t always able to solve my issue (feature limitations not bugs/education issues), when I did reach...
Read full review of IDERA ER/Studio »
Anonymous User
Senior Software Quality Assurance Engineer
I was not the point person.
Read full review of TestRail »
Anonymous User
Business Intelligence Analyst DBA at a government
Customer Service: 9/10. Technical Support: 9/10.
Read full review of IDERA ER/Studio »
Anonymous User
IT Infrastructure Team Lead
Customer Service: I'd give them four stars. Technical Support: I'd give them four stars.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
Systems Administrator & CSA at a tech company
Regular. They are good in the sales and e-mail support, but they failed at very important failover times.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
Principal Data Architect at a tech company
Customer Service: I've not had to use it in a while. Technical Support: I've not had to use it in a while.
Read full review of IDERA ER/Studio »
Anonymous User
Cloud Database Administrator at a tech services company
Customer Service: The Idera team is amazing: 10 out of 10. Technical Support: The Idera team is amazing: 10 out of 10.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Mariya Salamatova
Senior Business Intelligence Developer at a construction company
Overall, technical support is okay. It's fast and usually, within four or five hours, I get a reply.
Read full review of IDERA ER/Studio »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »
Anonymous User
Software QA Tester / Team Lead at Brightest NV
I’m rating technical support a nine out of 10.
Read full review of TestRail »
Ioana Haralamb
Project Manager at a computer software company
We've never needed any technical support, so I can't evaluate it.
Read full review of TestRail »
Anonymous User
Senior Systems Administrator at a hospitality company
Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent.
Read full review of IDERA Uptime Infrastructure Monitor »

Review 1 of 30

Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a media company
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Rajesh Kumar Nayak
Software Engineer at Festo AG
My experience with the technical support and customer service of Codebeamer is that whenever we face any issues, we...
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
Vaibhav Pathrikar
Independent Technical Consultant at i4c
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a media company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Vaibhav Pathrikar
Independent Technical Consultant at i4c
Technical support is excellent from PTC.
Read full review of PTC Integrity »
SHRINIVAS ALAGERI
Architect at a media company
I would rate technical support from PTC around six to seven, but when it comes to customization, they wash away their...
Read full review of PTC Integrity »
HEESICK JUNG
QA ENGINEER at LG CNS Co.
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Anonymous User
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
ChristianWilmers
Process Method and Tool Developer at ZF Group NAO
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of PTC Windchill »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
RAghavendar Kulkarni
Senior SQL Manager at 42Q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »

Review 1 of 30

Technical Support

No Data Available

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