Compare BlueCat vs IDERA

BlueCat

Based on 56 reviews.

IDERA

Based on 91 reviews.

Latest Research

Buyer's Guide

IDERA Precise vs. OmniPeek

June 2025

IDERA Precise vs. OmniPeek

Updated: June 2025

Overview

Information Not Available

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Sample Customers

OmniPeek

Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy

Omnipliance

Cisco Systems, Ekahau, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros

LiveAction LiveNX

Tampa Electric, Digital First Media, Allscripts, Boxwood Technology

LiveSP

Darpa, Hanover, AT&T, Cardinal Health, Dillard's, Alaska Airlines

BlueCat Infrastructure Assurance (BCIA)

MasterCard, Bloomberg, Comcast, Office Depot, O'Reilly Auto Parts, Prudential, Wyndham Worldwide, iRobot, Leumi, Pelephone, Sheetz, Travelex

IDERA Precise

Banco Bradesco; Bank of America; Carrefour; Energy Future Holdings; Fedex; Marriott International; Nestle; Reed Elsevier Group; Bank Leumi; Beijing Giftedstuffs Information Company, Ltd.; Daiwa Capital Markets, London; Magnitogorsky Iron Plant; Europa Sports; Mobistar Enterprise Services NV/SA; Air France; Casino IT; SoftBCom, Ltd.

IDERA Uptime Infrastructure Monitor

TeleComputing; Manitoba Hydro; Blevins Inc.; City of Malmö

Popular Solutions

17 reviews

5 reviews

5 reviews

5 reviews

6 reviews

IDERA SQL Diagnostic Manager for SQL Server

1 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

11%

Financial Services Firm

Government

Financial Services Firm

20%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vinal-Patel
Network Architect, internally known as Network Transformation Lead at a pharma/biotech company
I use OmniPeek ( /products/omnipeek-reviews ) for several use cases. Firstly, I use it for application performance,...
Read full review of OmniPeek »
Ashwani Bansal
Senior Solution Consultant at Orange
For observability, I use ThousandEyes, LiveSP, and LiveAction LiveNX for service provider networks. I am actually a...
Read full review of LiveAction LiveNX »
Anonymous User
System Engineer at a aerospace/defense firm
In the past, we did not have a DDI system, so information was distributed in different places. As our environment...
Read full review of BlueCat Integrity »
Anonymous User
Security Architect at a financial services firm
My organization comprises a financial institution and a technology company. BlueCat Infrastructure Assurance, an...
Read full review of BlueCat Infrastructure Assurance (BCIA) »
Anonymous User
IT Engineer at a construction company
We have Edge deployed at roughly forty locations and use it as the primary DNS server for all our locations. Each...
Read full review of BlueCat Edge »

Review 1 of 5

Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
reviewer3261598
Business Solutions Specialist at a energy/utilities company
I have been working with data modeling tools. Personally, I have been working with Erwin for many years now....
Read full review of IDERA ER/Studio »
Stuart Barker
Test Architect at Zest Consulting
I use TestRail ( /products/testrail-reviews ) for test management and test execution.
Read full review of TestRail »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Customer Service

Mahesh Doshi
IT at a energy/utilities company
If enhancements are not required, then support for the product is good. The solution was a new product so we wanted...
Read full review of LiveAction LiveNX »
Keerthi Kumar Sangaraju
Technology Manager at a tech services company
BlueCat's technical support is very good.
Read full review of BlueCat Integrity »
Vinal-Patel
Network Architect, internally known as Network Transformation Lead at a pharma/biotech company
The technical support from OmniPeek is really great. I would rate them eight or nine out of ten.
Read full review of OmniPeek »
GovindSingh
Senior Security Consultant at a consultancy
BlueCat's customer support, particularly its solutions team, has been excellent. While I've collaborated extensively...
Read full review of BlueCat Integrity »
Ryan Michael Patterson
Senior Security Engineer at a tech services company
My recent experience with BlueCat's technical support has been excellent. Their deep understanding of the platform is...
Read full review of BlueCat Integrity »
Saurabh Manik Salunke
Senior Consultant at a tech services company
Technical support is knowledgeable but responses are often delayed.
Read full review of BlueCat Integrity »
Ian Slade
Sr. Manager Network Engineering and Architecture at a tech vendor
I rate BlueCat support six out of 10. They used to have a free technical account manager for enterprise deployments....
Read full review of BlueCat Integrity »
David Muscat
Principal Architect, System Design /Enterprise-Hybrid Cloud DNS Lead at a healthcare company
I would rate them a solid nine out of ten. They are there. They always jump in when we have an issue. The issues are...
Read full review of BlueCat Edge »
Bob Fuller
Engineering Specialist at Community Health Systems
I contact support maybe once a month. They are amazing. Just recently, I was able to upgrade our support contract as...
Read full review of BlueCat Integrity »
Sham Prabhakaran
Senior Network Engineer, DDI at a wireless company
The technical support by BlueCat is excellent. I would rate their support a nine out of ten.
Read full review of BlueCat Integrity »
LeandroFreitas
Senior Network Engineer at a computer software company
We truly value the professional support offered by BlueCat. While it is a paid service, their expertise is excellent,...
Read full review of BlueCat Integrity »
Benjamin Hodzic
Chief Mission Critical Communications at United Nations
The technical support is terrible and I give it a minus one hundred.
Read full review of LiveAction LiveNX »
SandeepBavuna
Global Black Belt Specialist at Microsoft
The technical support team is knowledgeable and meets their SLAs. If the first level cannot resolve our issue, they...
Read full review of Micetro »
Frederic Girard
Developer for DDI Team at Cgi Deutschland KG
I've contacted BlueCat Gateway technical support, and the team responds quickly. Sometimes, when I have a more...
Read full review of BlueCat Gateway »
Anonymous User
Network Engineer at a healthcare company
I love their customer service. They are pretty awesome. I've been working with them over the last few weeks on the...
Read full review of BlueCat Integrity »
Anonymous User
Director feature network at a tech consulting company
The customer service and support team is constantly growing. It is good when you get the right people, who are...
Read full review of LiveAction LiveNX »
Anonymous User
Enterprise Architect at a financial services firm
Technical support responsiveness presents a concern. While it's comparable to other vendors like Microsoft, I expect...
Read full review of BlueCat Edge »
Anonymous User
Network Architect at a financial services firm
The support is very good. They can provide us with solutions to pretty much any weird requests we come up with. They...
Read full review of BlueCat Integrity »
Mohamed Jaffar Hussain
Works at a tech vendor
The support we receive is prompt and follows up thoroughly to resolve issues. Unlike other companies where the...
Read full review of BlueCat Edge »
Anonymous User
Senior systems specialist at a tech services company
I have never contacted technical support.
Read full review of OmniPeek »
Nirmesh Solanki
Network DevOps at a pharma/biotech company
They can improve their support for the CDNV application, which is Cloud Discovery and Visibility. I had to chase...
Read full review of Micetro »
Anonymous User
IT Manager, Network Engineering at a retailer
Their tech support is awesome.
Read full review of LiveAction LiveNX »
Anonymous User
Director feature network at a tech consulting company
Support is superb.
Read full review of LiveAction LiveNX »
Anonymous User
Security Architect at a financial services firm
The BlueCat support is great.
Read full review of BlueCat Infrastructure Assurance (BCIA) »
reviewer98645120
Senior Technology Services Specialist at FedEx
I have not had personal interactions with LiveAction's support team.
Read full review of LiveAction LiveNX »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support of LiveAction LiveNX are rated at 4 out of 10.
Read full review of LiveAction LiveNX »
Henk-Jan Dennenberg
IT Admin/Network engineer at jfsg
I would rate them a nine out of ten.
Read full review of Micetro »
Omar Carrillo
Cybersecurity & Privacy Executive at Access Quality
BlueCat Integrity's technical support is unsatisfactory because they are slow to respond, and we consistently find...
Read full review of BlueCat Integrity »
Douglas Padilha
Network Engineer at a tech vendor
I am satisfied with its customer service and support. I would rate it eight out of ten.
Read full review of BlueCat Integrity »
Anonymous User
System/Network Administrator at a manufacturing company
I have never had to contact technical support.
Read full review of BlueCat Edge »

Review 1 of 30

Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
I haven't had many cases with technical support, mostly just a few related to licensing. For example, during the...
Read full review of Aqua Data Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
Before my organization subscribed to IDERA Uptime Infrastructure Monitor, it had issues with the support, but after...
Read full review of IDERA Uptime Infrastructure Monitor »
Gonçalo Teixeira
Business Development and Product Owner at wrightia
I used only online materials and online support. I never contacted the tech team directly.
Read full review of TestRail »
AndersonMoura
Data Management Product Owner at ExxonMobil
The support is not so good but it's not so bad. They help us, but sometimes they are slow to give us an answer. I...
Read full review of IDERA ER/Studio »
StuartBarker
Managing Director at Corecom Quality Engineering
The solution's technical support hasn't resolved one or two of my problems. In general, the solution's technical...
Read full review of TestRail »
Anonymous User
Database Administrator at a energy/utilities company
Tech support has been okay. I ran into an issue earlier this year where my collection had stopped for a week. I had a...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Administrador de Dados at a non-tech company
Very good. When we need, they respond to us quickly.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Consultant
Customer Service: Very good. They're pretty easy to work with. Technical Support: Excellent. Over the years as I've...
Read full review of IDERA ER/Studio »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »
Anonymous User
ProQuest Development and Quality Assurance Support at a tech services company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of IDERA ER/Studio »
Anonymous User
Systems Administrator & CSA at a tech company
Regular. They are good in the sales and e-mail support, but they failed at very important failover times.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
Senior Manager, Data Operations at a consumer goods company
Our experience with technical support has been good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Sr Data Integration Modeler at a insurance company
The technical support people are pretty good and I would rate them a nine out of ten. Whatever the tool is capable...
Read full review of IDERA ER/Studio »
Anonymous User
Business Intelligence Analyst DBA at a government
Customer Service: 9/10. Technical Support: 9/10.
Read full review of IDERA ER/Studio »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
DBA at a consultancy
Tech support hasn't been as good lately as it was in the past. It is down to "average."
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a government
The technical support has been fine. I have only used them for licensing issues.
Read full review of IDERA ER/Studio »
Anonymous User
Sr. Data Engineer at a computer software company
While they weren’t always able to solve my issue (feature limitations not bugs/education issues), when I did reach...
Read full review of IDERA ER/Studio »
Anonymous User
Database Designer at a manufacturing company
Tech support has been good. I have no complaints about it. We haven't needed to use tech support in quite a while....
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA Lead at a government
By and large, their tech support has been pretty good over the years. Recently, because we have been a customer of...
Read full review of IDERA SQL Safe Backup »
Anonymous User
IT Infrastructure Team Lead
Customer Service: I'd give them four stars. Technical Support: I'd give them four stars.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
Senior Consultant
I have received answers to issues within a week from a report.
Read full review of IDERA ER/Studio »
Anonymous User
Database Architect at a insurance company
Good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Quality Assurance Manager at a financial services firm
I have not contacted technical support.
Read full review of TestRail »
Anonymous User
Asst. Director, Data Management & Analytics at a healthcare company
Technical support is good. Whatever inquiries I submit, I get a response. I haven't seen any lack of response from...
Read full review of IDERA ER/Studio »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
Anonymous User
Principal Data Architect at a tech company
Customer Service: I've not had to use it in a while. Technical Support: I've not had to use it in a while.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a media company
I don't have any issues with their technical support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Database Developer at a financial services firm
The only thing I had an issue with was licensing, and the support was very good. They replied very quickly and it was...
Read full review of IDERA ER/Studio »
Anonymous User
Infrastructure Expert at a tech services company
Good, although they don’t always contact you with a solution to problems if they think it’s your problem.
Read full review of IDERA ER/Studio »

Review 1 of 30

Technical Support

No Data Available

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