Compare Hornetsecurity vs Veeam Software

Hornetsecurity

Based on 40 reviews.

Veeam Software

Based on 597 reviews.

Latest Research

Buyer's Guide

Hornetsecurity Altaro VM Backup vs. Veeam Data Platform

December 2025

Veeam Data Platform vs. Hornetsecurity Altaro VM Backup

Updated: December 2025

Buyer's Guide

Hornetsecurity Altaro VM Backup vs. Veeam Data Platform

December 2025

Hornetsecurity Altaro VM Backup vs. Veeam Data Platform

Updated: December 2025

Sample Customers

Hornetsecurity Altaro VM Backup

Thomson Reuters, Microsoft, Amazon, Harvard University, MIT, Peugeot, Xerox

Popular Solutions

Hornetsecurity Altaro VM Backup

3 reviews

Hornetsecurity 365 Total Protection

2 reviews

Hornetsecurity Email Spam Filter and Malware Protection

1 reviews

Veeam Data Platform

38 reviews

Veeam Data Cloud for Microsoft 365

14 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Retailer

Computer Software Company

13%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Asif Usmani
Regional Sales Manager at a educational organization
We use it for VM backup and Office 365 backup.
Read full review of Hornetsecurity Altaro VM Backup »
CiroValenzuela
Mechanical Engineer Co-Op at a security firm
Hornet Security is used to backup Office 365 mailboxes, Teams, SharePoint, Planner, and OneDrive for clients.
Read full review of Hornetsecurity 365 Total Backup »
Anthony Linder
Information Technology Application Specialist at a government
Primarily, in our company, we use Altaro VM Backup for MSPs as a backup for our virtual machines since it helps us...
Read full review of Altaro VM Backup for MSPs »
Heriberto Mendez Olivo
CEO at a comms service provider
Our use case with Hornetsecurity 365 Total Protection is to protect the 365 email.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Coordonnateur Du Service at a government
We use Hornetsecurity Email Spam Filter and Malware Protection solely as a secondary security layer. It is not...
Read full review of Hornetsecurity Email Spam Filter and Malware Protection »

Review 1 of 5

JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Rodrigo Hernandez
Head Cloud Services (Infra & Systems) at a tech services company
My main use case for Veeam Backup for AWS is to make a VM backup from my cloud to Veeam, which I use day-to-day.
Read full review of Veeam Backup for AWS »
Thushara Bandara
Software Engineer at a tech services company
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Charles Daou
Senior system Engineer at a tech consulting company
We primarily use the solution as a cloud-backed application machine for storage-related tasks.
Read full review of Veeam Cloud Connect [EOL] »
Mehmet Aksoy
System Administrator at a hospitality company
I use Veeam Kasten for Kubernetes only for backup of shop floor PCs. The effectiveness of Veeam Kasten for Kubernetes...
Read full review of Veeam Kasten for Kubernetes »

Review 1 of 5

Customer Service

CiroValenzuela
Mechanical Engineer Co-Op at a security firm
I haven't used the support much, but when I have called, they responded quickly, so it's quite satisfactory.
Read full review of Hornetsecurity 365 Total Backup »
Asif Usmani
Regional Sales Manager at a educational organization
In terms of support, there is absolutely no problem.
Read full review of Hornetsecurity Altaro VM Backup »
Anthony Linder
Information Technology Application Specialist at a government
I haven't contacted the technical support team of Altaro VM Backup for MSPs. I mostly rely on people I know for help.
Read full review of Altaro VM Backup for MSPs »
Anonymous User
Senior Support Consultant
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Information Technologies and Security Specialist at a tech services company
Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Infrastructure & Support Engineer
Customer Service: Customer service is excellent, and provides polite and prompt replies to emails. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Coordonnateur Du Service at a government
The customer service and support are good.
Read full review of Hornetsecurity Email Spam Filter and Malware Protection »
Martin Timmerman
Professor / Dedicated Systems Expert at a consultancy
I haven't needed to contact their technical support.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Business Process Specialist at a government
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner at a tech services company
Nine out of 10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior System/Package Engineer at a tech services company
Customer Service: It's great, the support is good and very fast in providing responses to queries. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Director
Customer Service: Extremely good, and the turnaround is less than a day. Technical Support: Extremely good, and the...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner
Customer Service: Their responses are always provided very quickly. Technical Support: I have not yet had to use tech...
Read full review of Hornetsecurity Altaro VM Backup »
Heriberto Mendez Olivo
CEO at a comms service provider
I would rate their support a 10 because when I have any issue, the support is very good.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
IT Support Engineer at a tech company
Excellent customer support. I only needed assistance during the activation process.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Works at a mining and metals company
Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call...
Read full review of Hornetsecurity Altaro VM Backup »
Heriberto Mendez Olivo
CEO at a comms service provider
I have had positive experiences with Altaro's customer service and technical support. While I mainly contact my...
Read full review of Hornetsecurity Altaro VM Backup »
Jag Patel
Partner at a tech services company
There hasn't been much experience with Hornetsecurity 365 Total Protection's technical support, but the support we've...
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
IT Manager
We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Infrastructure Solution Architect at a tech services company
Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Product Area Manager at a comms service provider
Customer Service: We have not used them yet so I can’t judge. Technical Support: The technical support is fast and...
Read full review of Hornetsecurity Altaro VM Backup »
Albeez
IT Director at a real estate/law firm
Support is good.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior Support Consultant
Technical support is good, i.e., if you keep up the maintenance agreement.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
CEO at a tech services company
Customer Service: Good Technical Support: Great
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Solutions Architect at a tech services company
The technical support for this solution is excellent. I'd give it a rating of nine out of ten.
Read full review of Hornetsecurity Altaro VM Backup »
Ari-Greenbaum
IT Manager at a non-profit
I have not used the technical support.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Network Analyst III
Excellent.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Security Engineer at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Customer Success Engineer at a tech company
I've only contacted them a few times, response was quick.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Manager at a tech vendor
Technical support is rated an eight out of ten. Some improvements can be made to make it a ten.
Read full review of Hornetsecurity Altaro VM Backup »

Review 1 of 30

Vijay-Patel
Technical asst. at a educational organization
We receive very good support from Nutanix.
Read full review of Veeam Data Platform »
Ryan Uy
Solutions Architect at a tech services company
I would rate its customer service and support nine out of ten.
Read full review of Veeam Data Platform »
Joshua Abello
SAP Sub-Infrastructure Manager at a outsourcing company
The technical support is very good and they are very responsive.
Read full review of Veeam Data Platform »
Jóhann G. Thorarensen
IT Manager at a educational organization
I find that technical support can be improved because for people who are knowledgeable, it is good, whereas for...
Read full review of Veeam Data Cloud for Microsoft 365 »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at a comms service provider
We have salespeople and technical people we can call or email. If we have a question, usually in the first tier it...
Read full review of Veeam Data Cloud for Microsoft 365 »
BasemIsmail
Business Development Specialist at a tech services company
Our technical team communicates with Veeam's tech support, and I communicate with the sales and presales solution...
Read full review of Veeam Backup for Google Cloud »
BartHeungens
IT Specialist at a tech services company
I am very happy with Veeam's support. They are good and very responsive.
Read full review of Veeam Data Cloud for Microsoft 365 »
Pradeep Kabbur
Technical Lead at a tech services company
The support offered is very good, however, hey recently introduced a ticketing system that requires us to raise a...
Read full review of Veeam Data Platform »
Anonymous User
Director of IT Operations and Infrastructure at a insurance company
We have contacted the support and they are very good.
Read full review of Veeam Data Platform »
Enayat Galsulkar
Senior Information Security Consultant at a comms service provider
Customer support should be improved.
Read full review of Veeam Data Platform »
Enayat Galsulkar
Senior Information Security Consultant at a comms service provider
The technical support is very slow — their response time is very slow. If I raise a ticket, they should quickly...
Read full review of Veeam Data Platform »
AhmedAZZAM
Senior IT Consultant at a tech services company
I've had some previous experience with technical support, and I don't really have any complaints. They were...
Read full review of Veeam Data Platform »
Anonymous User
IT Executive at a tech services company
I consider the solution's technical support to be excellent, perfect.
Read full review of Veeam Data Platform »
Anonymous User
IT Admin at a financial services firm
Customer service is awesome.
Read full review of Veeam Data Platform »
Anonymous User
Virtualization Specialist at a tech services company
Customer Service: In Latin America (my area) it could be better. Technical Support: Great service. I only use the web...
Read full review of Veeam Data Platform »
Wira Chinwong
Service Director at a tech services company
We've dealt with technical support in the past and it has been great. We have no complaints. They are very quick to...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
IT Director at a manufacturing company
If we need support, we call the Veeam branch office in our country.
Read full review of Veeam Data Platform »
See Keong Yau
Project Manager at a tech services company
Often, when we deal with support teams, they just send us the link to the KB for troubleshooting.
Read full review of Veeam Data Platform »
Barnabas Malárovits
System integration administator at a university
We have contacted Veeam’s support partners regarding technical issues.
Read full review of Veeam Backup for Google Cloud »
Anonymous User
Assistant Manager at a comms service provider
We are satisfied with the technical support.
Read full review of Veeam Data Platform »
Anonymous User
Product Sales Manager at a tech vendor
The technical support is pretty good and is available in English and Spanish in Latin America.
Read full review of Veeam Data Platform »
Samuel Simard
Information Technology Consultant at a pharma/biotech company
Technical support was good. The few times that you used them, they were pretty decent.
Read full review of Veeam Data Platform »
Anonymous User
Lead Presales at a tech services company
Technical support is good, but I wouldn't rate it more than seven out of ten. Support could be better, but it depends...
Read full review of Veeam Data Platform »
Anonymous User
BSS Platform Team Leader at a comms service provider
The technical support is good.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Data Center Consultant at a tech services company
Veeam support is integrated across phone, chat, and email, and they have excellent discipline.
Read full review of Veeam Data Platform »
Pedro Martins
Consultant at a integrator
Our local support team for Veeam is composed of four technical members who assist with support across the board. In...
Read full review of Veeam Data Platform »
Mohamed Aly
Support Team at a non-tech company
They are fast and good.
Read full review of Veeam Data Platform »
Matt Baltz
Data Center Engineer at a tech services company
Customer Service: The customer service staff are always willing to provide any information or support that they can....
Read full review of Veeam Data Platform »
Abbey Matlala
Managing Director at a computer software company
Veeam's support is international and quite responsive.
Read full review of Veeam Data Platform »
Anonymous User
Technical Lead
Customer Service: Very good support from account manager and on-line portal. Technical Support: Very good support,...
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

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