Compare Hornetsecurity vs Veeam Software

Hornetsecurity

Based on 30 reviews.

Veeam Software

Based on 452 reviews.

Sample Customers

Hornetsecurity Altaro VM Backup

Thomson Reuters, Microsoft, Amazon, Harvard University, MIT, Peugeot, Xerox

Veeam Backup & Replication

Vodafone, American Standard Brands, Welch’s, University of Florida, Tata Global Beverages Limited, National Bank of Abu Dhabi, Hirslanden Private Hospital Group, MacLean-Fogg Company

Veeam Agent for Linux

ContinuitySA, Industrial Scientific

Veeam Agent for Microsoft Windows

ContinuitySA, Landmark Information Group

Veeam Cloud Connect

Worldwide Holdings, ContinuitySA, MPY, Linxdatacenter

Popular Solutions

Hornetsecurity Altaro VM Backup

1 reviews

Veeam Backup & Replication

164 reviews

Veeam Backup for Office 365

25 reviews

Veeam ONE

17 reviews

Top Industries

Comms Service Provider

29%

Computer Software Company

22%

Government

Manufacturing Company

Comms Service Provider

29%

Computer Software Company

19%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Owner at a computer software company
We have an on-premises backup with a cloud copy. We're a network integrator. We resell it.
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Review 1 of 1

Engeline Snijders
Teamlead Enterprise Content Management at a pharma/biotech company
We have Veeam in place for Office 365 backup and restore. We use it for mail backup and restore, SharePoint, and...
Read full review of Veeam Backup for Office 365 »
Wira Chinwong
Service Director at scsi co.,ltd
We primarily use the solution to backup our server.
Read full review of Veeam Agent for Linux »
Anonymous User
Technical Presales Consultant/ Engineer at a wholesaler/distributor
I am a research consultant and my organization provides various solutions to the market. I work with a variety of...
Read full review of Veeam Cloud Connect »
Anonymous User
Technical Presales Consultant/ Engineer at a wholesaler/distributor
The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until...
Read full review of Veeam Agent for Microsoft Windows »
Anonymous User
Network Operations Manager at a educational organization
Our primary use cases for Veeam Backup & Replication are backing up to the cloud, backing up to a couple of...
Read full review of Veeam Backup & Replication »

Review 1 of 5

Customer Service

Albeez
IT Director at DAR AL ARKAN
Support is good.
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Ari-Greenbaum
IT Manager at Yad Sarah
I have not used the technical support.
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Martin Timmerman
Professor / Dedicated Systems Expert at Vrije Universiteit Brussel
I haven't needed to contact their technical support.
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Anonymous User
Infrastructure & Support Engineer
Customer Service: Customer service is excellent, and provides polite and prompt replies to emails. Technical Support:...
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Anonymous User
Information Technologies and Security Specialist at a tech services company
Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature...
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Anonymous User
Solutions Architect at a tech services company
The technical support for this solution is excellent. I'd give it a rating of nine out of ten.
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Anonymous User
Senior Support Consultant
Customer Service: 8/10. Technical Support: 8/10.
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Anonymous User
User at a mining and metals company
Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call...
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Anonymous User
Senior Support Consultant
Technical support is good, i.e., if you keep up the maintenance agreement.
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Anonymous User
Security Engineer at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
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Anonymous User
Product Area Manager at a comms service provider
Customer Service: We have not used them yet so I can’t judge. Technical Support: The technical support is fast and...
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Anonymous User
Owner at a computer software company
Their support is excellent.
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Anonymous User
CEO at a tech services company
Customer Service: Good Technical Support: Great
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Anonymous User
Infrastructure Solution Architect at a tech services company
Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this...
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Anonymous User
Owner at a tech services company
Nine out of 10.
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Anonymous User
Senior System/Package Engineer at a tech services company
Customer Service: It's great, the support is good and very fast in providing responses to queries. Technical Support:...
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Anonymous User
Network Analyst III
Excellent.
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Anonymous User
Owner
Customer Service: Their responses are always provided very quickly. Technical Support: I have not yet had to use tech...
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Anonymous User
Customer Success Engineer at NetBeez
I've only contacted them a few times, response was quick.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
IT Support Engineer at a tech company
Excellent customer support. I only needed assistance during the activation process.
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Anonymous User
Director
Customer Service: Extremely good, and the turnaround is less than a day. Technical Support: Extremely good, and the...
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Anonymous User
IT Manager
We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response...
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Anonymous User
Business Process Specialist at a government
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to...
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Review 1 of 23

Simon O'Sullivan
Senior VP at Maxava
Our guys have probably talked to support from time to time, but I haven't seen any issues raised about it or anything...
Read full review of Veeam Backup & Replication »
Wira Chinwong
Service Director at scsi co.,ltd
We've been in touch with technical support in the past and they have been very quick to respond to us. They are...
Read full review of Veeam Agent for Microsoft Windows »
MOHAMEDTALIB
Director at NVIT
Veeam provides decent customer service.
Read full review of Veeam Backup & Replication »
Sergey Erin
Director of Business Development at lancloud
I would rate them an eight out of 10.
Read full review of Veeam Backup & Replication »
Sandy Tootleman
Area Practice Director at ePlus Technology
Their support is good. We never had a problem. They are always reachable and able to answer. The engineers we deal...
Read full review of Veeam Backup & Replication »
Adriano-Simao
IT System Integrator at a financial services firm
Technical support is very good. They're very interactive and you can tell they care. When we need them, it's very...
Read full review of Veeam Agent for Linux »
David Dotan Sofer
CTO at SoferTech
The support team Veeam can be available 24 hours a day seven days a week depending on your license agreement....
Read full review of Veeam ONE »
Randall Carter
Senior Technical Consultant at a tech services company
I've been very, very pleased with the Veeam software tech support. When you call in, you actually get a live person...
Read full review of Veeam Backup & Replication »
Abbey Matlala
Managing Director at Matlala Group
Veeam's support is international and quite responsive.
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Samuel Simard
Information Technology Consultant at OmegaChem
Technical support was good. The few times that you used them, they were pretty decent.
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Joel Negrão Moreira
Presales Storage Solution Architect at Hewlett Packard Enterprise
Veeam's technical support is good, I'm not aware of any big issues with it.
Read full review of Veeam ONE »
Hussam Kaware
System Administrator at a maritime company
I have contacted Veeam technical support a few times and was satisfied with the support. I contacted them regarding...
Read full review of Veeam Backup & Replication »
Anonymous User
Director of IT Operations and Infrastructure at a insurance company
We have contacted the support and they are very good.
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Anonymous User
Systems Engineer at a financial services firm
Technical support is very good.
Read full review of Veeam ONE »
Anonymous User
Technical Presales Consultant/ Engineer at a wholesaler/distributor
Technical support is a tricky question. In general, if you're asking about Veeam when compared to other vendors,...
Read full review of Veeam ONE »
Anonymous User
Freelance IT Consultant at a tech consulting company
Customer Service: It's good. Technical Support: It's poor for certain issues (with the Veeam One product, the guys...
Read full review of Veeam Backup & Replication »
Anonymous User
IT Manager at a manufacturing company
The technical support from Veeam Backup Replication is good.
Read full review of Veeam Backup & Replication »
Anonymous User
Delivery manager at a computer software company
There is no technical support needed.
Read full review of Veeam Backup for Office 365 »
Anonymous User
Principal Technology Manager at a financial services firm
Customer Service: I've not really had to deal with Customer service. Technical Support: Again not really had to deal...
Read full review of Veeam Backup & Replication »
Anonymous User
Senior IT Systems Administrator at a energy/utilities company
Technical support is not so good: * Communication issues due to language differences * Slow responses
Read full review of Veeam ONE »
Anonymous User
Support Manager at a tech vendor
Customer Service: No issues. Technical Support: Excellent, their support is fast and efficient.
Read full review of Veeam Backup & Replication »
Anonymous User
President & CEO at a tech services company
Customer Service: The level of customer support is excellent. Technical Support: The support personnel are very...
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Anonymous User
Directeur service informatique at a comms service provider
The tech support could be better. I rate it as a six out of ten. Though this is not frequent, when we have had need...
Read full review of Veeam Backup & Replication »
Anonymous User
Account Manager at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Veeam Backup & Replication »
Anonymous User
Senior System Engineer at a tech services company
Customer Service: 10/10 - Very fast answer and follow up. Technical Support: 10/10.
Read full review of Veeam Backup & Replication »
Anonymous User
Senior Infrastructure Engineer at a financial services firm
Technical support is excellent.
Read full review of Veeam Backup & Replication »
Anonymous User
IT Manager at a tech services company
We've been in touch with technical support. We have our own line that we can call if we have any issues. It's very...
Read full review of Veeam Cloud Connect »
Anonymous User
IT Manager at a logistics company
I have not contacted technical support.
Read full review of Veeam ONE »
Anonymous User
IT Infrastructure Manager at a paper AND forest products
The product is so good that I haven't had to call support.
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Anonymous User
System Engineer at a tech services company
Their technical support is great.
Read full review of Veeam Cloud Connect »

Review 1 of 30

Technical Support

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