Compare Hornetsecurity vs Veeam Software

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Popular Solutions

Hornetsecurity Altaro VM Backup

3 reviews

Hornetsecurity 365 Total Protection

2 reviews

Hornetsecurity Email Spam Filter and Malware Protection

1 reviews

Veeam Data Platform

58 reviews

Veeam Data Cloud for Microsoft 365

16 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

Financial Services Firm

Government

Computer Software Company

15%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Asif Usmani
Regional Sales Manager at S2
We use it for VM backup and Office 365 backup.
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CiroValenzuela
Mechanical Engineer Co-Op at a security firm
Hornet Security is used to backup Office 365 mailboxes, Teams, SharePoint, Planner, and OneDrive for clients.
Read full review of Hornetsecurity 365 Total Backup »
Anthony Linder
Information Technology Application Specialist at a government
Primarily, in our company, we use Altaro VM Backup for MSPs as a backup for our virtual machines since it helps us...
Read full review of Altaro VM Backup for MSPs »
Asif Usmani
Regional Sales Manager at S2
I use the solution for email security.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Coordonnateur Du Service at a government
We use Hornetsecurity Email Spam Filter and Malware Protection (...
Read full review of Hornetsecurity Email Spam Filter and Malware Protection »

Review 1 of 5

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Nicusor Munteanu
Senior IT System Engineer at Orange
I mainly use Cloud Connect as a cloud backup repository.
Read full review of Veeam Cloud Connect [EOL] »
Juan Paredes
President at Megasetec
My primary use case for Veeam Backup for AWS ( /products/veeam-backup-for-aws-reviews ) is to provide backup...
Read full review of Veeam Backup for AWS »
ThomasPhillips
Director - Systems Integration at Persol Systems Limited
We are using Veeam Backup & Replication, and we are partners for Veeam. We are using Veeam Backup & Replication for...
Read full review of Veeam Backup & Replication »

Review 1 of 5

Customer Service

Anthony Linder
Information Technology Application Specialist at a government
I haven't contacted the technical support team of Altaro VM Backup for MSPs. I mostly rely on people I know for help.
Read full review of Altaro VM Backup for MSPs »
CiroValenzuela
Mechanical Engineer Co-Op at a security firm
I haven't used the support much, but when I have called, they responded quickly, so it's quite satisfactory.
Read full review of Hornetsecurity 365 Total Backup »
Asif Usmani
Regional Sales Manager at S2
In terms of support, there is absolutely no problem.
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Albeez
IT Director at DAR AL ARKAN
Support is good.
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Anonymous User
Senior Support Consultant
Technical support is good, i.e., if you keep up the maintenance agreement.
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Anonymous User
Infrastructure Solution Architect at a tech services company
Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this...
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Anonymous User
Product Area Manager at a comms service provider
Customer Service: We have not used them yet so I can’t judge. Technical Support: The technical support is fast and...
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Anonymous User
IT Support Engineer at a tech company
Excellent customer support. I only needed assistance during the activation process.
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Anonymous User
Network Analyst III
Excellent.
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Anonymous User
Solutions Architect at a tech services company
The technical support for this solution is excellent. I'd give it a rating of nine out of ten.
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Ari-Greenbaum
IT Manager at Yad Sarah
I have not used the technical support.
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Anonymous User
Owner at a tech services company
Nine out of 10.
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Anonymous User
Business Process Specialist at a government
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to...
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Jag Patel
Partner at BC Technologies
There hasn't been much experience with Hornetsecurity 365 Total Protection's technical support, but the support we've...
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Senior Support Consultant
Customer Service: 8/10. Technical Support: 8/10.
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Anonymous User
Infrastructure & Support Engineer
Customer Service: Customer service is excellent, and provides polite and prompt replies to emails. Technical Support:...
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Anonymous User
Owner at a computer software company
Their support is excellent.
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Anonymous User
IT Manager
We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response...
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Heriberto Mendez Olivo
CEO at a comms service provider
I have had positive experiences with Altaro's customer service and technical support. While I mainly contact my...
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Anonymous User
Customer Success Engineer at NetBeez
I've only contacted them a few times, response was quick.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Coordonnateur Du Service at a government
The customer service and support are good.
Read full review of Hornetsecurity Email Spam Filter and Malware Protection »
Anonymous User
Works at a mining and metals company
Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call...
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Anonymous User
Director
Customer Service: Extremely good, and the turnaround is less than a day. Technical Support: Extremely good, and the...
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Martin Timmerman
Professor / Dedicated Systems Expert at Vrije Universiteit Brussel
I haven't needed to contact their technical support.
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Anonymous User
Manager at a tech vendor
Technical support is rated an eight out of ten. Some improvements can be made to make it a ten.
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Anonymous User
Information Technologies and Security Specialist at a tech services company
Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature...
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Anonymous User
Owner
Customer Service: Their responses are always provided very quickly. Technical Support: I have not yet had to use tech...
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Anonymous User
CEO at a tech services company
Customer Service: Good Technical Support: Great
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Anonymous User
Senior System/Package Engineer at a tech services company
Customer Service: It's great, the support is good and very fast in providing responses to queries. Technical Support:...
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Anonymous User
Security Engineer at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Hornetsecurity Altaro VM Backup »

Review 1 of 30

Vijaybhaskar P
Asst Manager - Electrical at CtrlS Datacenters Ltd
Veeam provides very good support. Although I have never faced any issues when raising a case, I rate their customer...
Read full review of Veeam Data Cloud for Microsoft 365 »
Emthias Abdul Salam
Technical Manager at Emirates Business Machines (EBM)
Generally, what we have noticed with Veeam support is that it's getting worse. We have to resolve this by ourselves,...
Read full review of Veeam Data Platform »
Robert-Nilsson
Business Development Manager at Gignos
The support for Veeam Agent for Microsoft Windows is quite good, as what I've heard from our technical team. Support...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Ozgur-Ekinci
Technical Operations Manager at BTSERVISI
The technical support is very good.
Read full review of Veeam Data Platform »
Youssef Hmani
Technical Assistant at EOCD
There are processes needed to enhance support. Technical support is an area that needs improvement.
Read full review of Veeam Data Platform »
Rastislav Maniak
Partial Owner at Storage One
The technical support does not compare well to other providers.
Read full review of Veeam Data Platform »
Humberto Tahara
Senior Solution Architect Pre-Sales at Invent Cloud Soluções em Tecnologias Ltda
We have a support team in Brazil, and I know the people there. They provide excellent support in Portuguese, which is...
Read full review of Veeam Backup for Google Cloud »
Vivath Chan
Head Data Center and Cloud Infrastructure Unit at a financial services firm
The response time is quite slow and I have complained many times. But their technical skill is quite good. For most...
Read full review of Veeam Data Platform »
Anonymous User
Architect
5/5. Good Pre-sales and sales team. Always available (and fast) when needed.
Read full review of Veeam Data Platform »
Anonymous User
Virtualization, Storage & Data Protection Specialist at a tech services company
The technical support team is professional and competent. I would give technical support a rating of 9/10.
Read full review of Veeam Data Platform »
Anonymous User
Manager of IT Department at a manufacturing company
I am using this solution in trial mode, as opposed to production. As such, I have not used technical support from Veeam.
Read full review of Veeam Data Platform »
Ali Mansouri
Network System Specialist at a tech services company
The technical support is great. They have comprehensive FAQ information that can be searched for whatever your needs...
Read full review of Veeam Data Platform »
Anonymous User
Enterprise Chief Infrastructure Hosting & Cloud Architect
They provide good technical support and we are satisfied with the support we have received.
Read full review of Veeam Data Platform »
Anonymous User
Technical Architect at a government
Customer Service: It's excellent. Technical Support: Veeam’s technical support is very good, and their responsiveness...
Read full review of Veeam Data Platform »
Anonymous User
Network Administrator at a government
We have not had any contact with customer service yet.
Read full review of Veeam Data Platform »
Anonymous User
HBT ICT & Cybersecurity Operations | ICT Infrastructure & Remote Operations Manager at a tech vendor
Technical support is excellent.
Read full review of Veeam Data Platform »
PhadimaMaruma
IT Technician at Thaba Chweu
Technical support really went out of the way to assist me. They even came to our offices to help us out with the...
Read full review of Veeam Data Platform »
Martin Potgieter
IT Director at FNF
Nutanix technical support is excellent. You can't get better. You won't get better.
Read full review of Veeam Data Platform »
Oola Opiyo
Senior Engeneer at Telco Systems
I have not encountered customer service and support.
Read full review of Veeam Data Cloud for Microsoft 365 »
Hussam Kaware
System Administrator at a maritime company
I have contacted Veeam technical support a few times and was satisfied with the support. I contacted them regarding...
Read full review of Veeam Data Platform »
Ahmed Faiz
Consultant at Daniyals Inc
I have not had occasion to make use of tech support, although this was utilized in my previous company, where I was...
Read full review of Veeam Data Platform »
Anonymous User
Server Administrator at a religious institution
Customer Service: 4/5 as the support is very good and responsive. I have always received the correct answer the first...
Read full review of Veeam Data Platform »
Anonymous User
Project Manager and Technical Consultant at a computer software company
Technical support is very good. You will receive updates on the same day. We have been satisfied with the level of...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
IT Systems Engineer at a healthcare company
Customer Service: Very Good. Technical Support: Very Good.
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a non-tech company
The support staff team is perfect. I hope they keep that level of perfection.
Read full review of Veeam Data Platform »
Engeline Snijders
Teamlead Enterprise Content Management at a pharma/biotech company
Everything went fairly smoothly from a technical point of view and from a point of view of implementation and other...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anwar Haq
Sr. Solution Architect at Multilynx
The technical support is good and responsive.
Read full review of Veeam Data Platform »
Anonymous User
ABP Food Group Infrastructure team lead at a retailer
Their technical support could be better. I will often find a solution to a problem before they get back to me. If...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
System Administrator-L2 at a tech services company
Customer Service: The customer service is good, the response time is also good. Support is provided from Russia and...
Read full review of Veeam Data Platform »
Anonymous User
Senior Systems Support Analyst at a government
Customer Service: Support has been phenomenal when I have needed it and I have always been able to resolve my issue...
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

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