Compare Hitachi vs Veeam Software

Hitachi

Based on 152 reviews.

Veeam Software

Based on 452 reviews.

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

Information Not Available

Sample Customers

Global-active Device

BMW Group, Datev, Turk Telecom, Tel Aviv Stock Exchange

Hitachi Universal Replicator

Shandong Telecom

Veeam Backup & Replication

Vodafone, American Standard Brands, Welch’s, University of Florida, Tata Global Beverages Limited, National Bank of Abu Dhabi, Hirslanden Private Hospital Group, MacLean-Fogg Company

Veeam Agent for Linux

ContinuitySA, Industrial Scientific

Veeam Agent for Microsoft Windows

ContinuitySA, Landmark Information Group

Veeam Cloud Connect

Worldwide Holdings, ContinuitySA, MPY, Linxdatacenter

Popular Solutions

Hitachi Lumada Data Integration

25 reviews

Hitachi Virtual Storage Platform G Series

8 reviews

Hitachi Content Platform

7 reviews

Veeam Backup & Replication

164 reviews

Veeam Backup for Office 365

25 reviews

Veeam ONE

17 reviews

Top Industries

Comms Service Provider

24%

Computer Software Company

19%

Financial Services Firm

Government

Comms Service Provider

29%

Computer Software Company

19%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Darius Radford
Principal Solutions Architect at a computer software company

Read full review of Hitachi ID Privileged Access Manager »
PhilipRobinson
Senior Engineer at a comms service provider
We're using it for data warehousing. Typically, we collect data from numerous source systems, structure it, and then...
Read full review of Hitachi Lumada Data Integration »
Kobus Almon
Chief Technology Officer at perfekt
It is unstructured storage. We are using the latest version of this solution.
Read full review of Hitachi Virtual Storage Platform N Series »
Anonymous User
Storage Architect at a financial services firm
This product was used to store all of our production block requirements. We are now migrating to an all-flash storage...
Read full review of Hitachi Virtual Storage Platform G Series »
German Vazquez
Engineer at Secretaria de Educacion del Gobierno del Estado de Mexico
I use this solution in the data center of the office of Mexico's Secretary of Education. I work with different hosts....
Read full review of Hitachi Virtual Storage Platform F Series »

Review 1 of 5

Engeline Snijders
Teamlead Enterprise Content Management at a pharma/biotech company
We have Veeam in place for Office 365 backup and restore. We use it for mail backup and restore, SharePoint, and...
Read full review of Veeam Backup for Office 365 »
Wira Chinwong
Service Director at scsi co.,ltd
We primarily use the solution to backup our server.
Read full review of Veeam Agent for Linux »
Anonymous User
Technical Presales Consultant/ Engineer at a wholesaler/distributor
The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until...
Read full review of Veeam Agent for Microsoft Windows »
Anonymous User
Technical Presales Consultant/ Engineer at a wholesaler/distributor

Read full review of Veeam ONE »
Anonymous User
Technical Presales Consultant/ Engineer at a wholesaler/distributor
I am a research consultant and my organization provides various solutions to the market. I work with a variety of...
Read full review of Veeam Cloud Connect »

Review 1 of 5

Customer Service

Ali Yazıcı
IT Manager at a financial services firm
We have contacted them for a technical issue. Their technical support is good.
Read full review of Hitachi Virtual Storage Platform G Series »
Darius Radford
Principal Solutions Architect at a computer software company
The technical support from Hitachi is very good.
Read full review of Hitachi ID Privileged Access Manager »
Stephen Knox
Lead, Data and BI Architect at a financial services firm
Lumada’s ability to quickly and effectively solve issues we have brought up is not great. We have a service for the...
Read full review of Hitachi Lumada Data Integration »
Pooja Padmawar
Technology Analyst at a tech services company
If we have any issues we cannot resolve, we escalate with the Hitachi team, and they help us. Their support is good.
Read full review of Hitachi Content Platform »
Azhagarasan Annadorai
Founder at Kaizentric Technologies
As we opted for an OEM solution. We had to go through the vendor. It was not a great experience with most of the...
Read full review of Pentaho Business Analytics »
Alexey Rogov
Lean manager at Gazprombank
We regularly contact Hitachi technical support. The idea of a storage array is that it's broken up into many small...
Read full review of Hitachi Virtual Storage Platform F Series »
Renan Guedert
Business Intelligence Specialist at a recruiting/HR firm
I don't bring issues to Hitachi since Lumada is open source in some kind of way. Once, when I had a problem with...
Read full review of Hitachi Lumada Data Integration »
Dragoslav Milosevic
System Engineer at S&T Crna Gora d.o.o.
The technical support is very good and responds with expertise quickly.
Read full review of Hitachi Virtual Storage Platform G Series »
Anton Abrarov
Project Leader at a mining and metals company
We didn't use too much customer support. We were using the open-source resources through Google Search. So, we were...
Read full review of Hitachi Lumada Data Integration »
Adeniyi Oluwole
Senior Product Manager at Mitsumi Nigeria Limited
The technical support is acceptable and it can fix your issues. You usually get a fast reply to your calls. The...
Read full review of Hitachi Virtual Storage Platform F Series »
Sayan König
Senior Manager, Financial Services at KPMG
We hadn't had any contact with technical support in the past. I cannot judge their level of helpfulness.
Read full review of Pentaho Business Analytics »
Anonymous User
Storage Solutions Consultant at a insurance company
Customer Service: It's at a fair level but has bad documentation. Technical Support: It's fair.
Read full review of Hitachi NAS »
Anonymous User
Sr BI Administrator at a healthcare company
The community site is pretty brilliant. Every technical component is handled on its own Wiki page. You can even look...
Read full review of Hitachi Lumada Data Integration »
Anonymous User
Engineer
Customer Service: Good customer service 4/5 Technical Support: Good technical support 4/5
Read full review of Hitachi Tiered Storage Manager [EOL] »
Ricardo Díaz
COO at a tech services company
Customer Service: 5/10 Technical Support: 9/10
Read full review of Pentaho Business Analytics »
Anonymous User
Presales Director at a tech services company
I would rate tech support at six out of 10. The HDS call center is not as good as Nutanix, EMC, Pure Storage, etc.
Read full review of Hitachi Unified Compute Platform HC Series »
Anonymous User
Specialist in Relational Databases and Nosql at a computer software company
We haven't really contacted technical support in the past. We try to handle any issues ourselves in-house. I can't...
Read full review of Hitachi Lumada Data Integration »
Anonymous User
Senior SAN Engineer at a financial services firm
Customer Service: 3 out of 5 (HDS Customer service). Technical Support: There was no need to engage the HDS Technical...
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
Business Intelligence Supervisor at a manufacturing company
We use only the community edition, so we only consult the internet for help. There is a strong community of users all...
Read full review of Hitachi Lumada Data Integration »
Krisjanis Muskars
Data Architect at a tech services company
The support from Hitachi is not the greatest, the fixing of bugs can take a really long time.
Read full review of Hitachi Lumada Data Integration »
Anonymous User
Senior Data Engineer at a tech company
There is a community that can support limited technical help. I'll give a 6 to the community since it's not very active.
Read full review of Hitachi Lumada Data Integration »
Anonymous User
Storage Architect at a financial services firm
We had a lot of issues with support and I would rate them a five out of ten in that aspect.
Read full review of Hitachi Virtual Storage Platform G Series »
Anonymous User
Data Developer at a tech services company
I use the Community Edition without support or customer service. I recommend the Pentaho Community Forums for...
Read full review of Hitachi Lumada Data Integration »
Anonymous User
Storage & Virtualization Team Lead at a tech services company
I used to work with their tech support. Every time I had the need for support, I got it directly from the Israeli...
Read full review of Hitachi Virtual Storage Platform F Series »
Anonymous User
Product Analyst at a recruiting/HR firm
I've never had to use it, but they do have a strong online community.
Read full review of Pentaho Business Analytics »
Anonymous User
Senior Software Engineer - Alfresco, Liferay, Pentaho at a construction company
Being a community user, most of the time we depend on forums and the kind of response we got for tricky questions was...
Read full review of Pentaho Business Analytics »
Kanchana Herath
Manager Technical Sales at a tech vendor
Hitachi's technical support is good.
Read full review of Hitachi NAS »
Anonymous User
SAN Systems Administrator at a retailer
Customer Service: 4 out of 5. Technical Support: 4 out of 5.
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
Senior Software Engineer - BI at a tech services company
Customer Service: 9 out of 10. Technical Support: 7 out of 10.
Read full review of Pentaho Business Analytics »
Anonymous User
Datawarehouse Administrator at a tech services company
It depends, as it takes usually a long time, and some answers are just a way to acquire time and the commitment seems...
Read full review of Hitachi Lumada Data Integration »

Review 1 of 30

Martin Potgieter
IT Director at FNF
Nutanix technical support is excellent. You can't get better. You won't get better.
Read full review of Veeam Backup & Replication »
Sheik Abdullah
Computer Engineer at Al Rayyan Community
When we purchased the solution nobody gave us a demo solution for us to test. We had to contact the support for them...
Read full review of Veeam Backup for Office 365 »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I would rate technical support 9 out of 10.
Read full review of Veeam Agent for Linux »
Yilak Yigezu
CTO at united system integrators
The customer service is good although there can be a delay in response times.
Read full review of Veeam Backup & Replication »
Enrico Boseli
CTO at a tech services company
The customer service is good and reliable.
Read full review of Veeam Backup & Replication »
Alexey Parakhnevich
IT Engineer at Softline
I have not used their support for Veeam ONE, but I have used it for Veeam Backup and Replication tasks. I have had...
Read full review of Veeam ONE »
Anonymous User
Consultant at a tech services company
Customer Service: It's good but comparing to VMware and Microsoft they lack little behind. Technical Support: It's...
Read full review of Veeam Backup & Replication »
Anonymous User
Senior Systems Support Analyst at a government
Customer Service: Support has been phenomenal when I have needed it and I have always been able to resolve my issue...
Read full review of Veeam Backup & Replication »
Anonymous User
IT Manager at a consultancy
This product is supported well.
Read full review of Veeam Backup & Replication »
Anonymous User
Virtualization Specialist at InterLAN S.A.S.
Customer Service: In Latin America (my area) it could be better. Technical Support: Great service. I only use the web...
Read full review of Veeam Backup & Replication »
PhadimaMaruma
IT Technician at Thaba Chweu
We did have a reason to call the tech support line once and they really helped us out. They did not waste time...
Read full review of Veeam Agent for Microsoft Windows »
Anonymous User
Systems Administrator at a construction company
Customer Service: Very good, no particular issues. Technical Support: Very good, with fast communication, follow ups...
Read full review of Veeam Backup & Replication »
Anonymous User
Lead Engineer Storage at a computer software company
Their technical support is great. I would rate them a ten out of ten.
Read full review of Veeam Backup & Replication »
Anonymous User
Enterprise Chief Infrastructure Hosting & Cloud Architect
They provide good technical support and we are satisfied with the support we have received.
Read full review of Veeam Backup & Replication »
Leadsenproj67
Lead Senior Project Manager
The platform is so stable, we haven't had any reason to reach out to technical support. In general, our own IT has...
Read full review of Veeam Agent for Linux »
Anonymous User
IT Manager at a manufacturing company
Technical support is okay. We're satisfied with the level of service we're provided.
Read full review of Veeam Backup & Replication »
Anonymous User
Senior Manager of Network at a tech services company
Customer Service: Very good. Every support call as been handled quickly and completely. Technical Support: Just as good.
Read full review of Veeam Backup & Replication »
Anonymous User
Technical Presales Consultant/ Engineer at a wholesaler/distributor
Generally speaking about Veeam, as a vendor, from a technical support perspective, I've really enjoyed the fact that...
Read full review of Veeam Cloud Connect »
Anonymous User
Support Services Manager
Customer Service: 9/10. Technical Support: 8/10.
Read full review of Veeam Backup & Replication »
Anonymous User
Senior System Engineer at a tech services company
Customer Service: Customer service is very reactive, you can open a call and be sure that's solved or helped on a 24h...
Read full review of Veeam Backup & Replication »
Anonymous User
Support Manager at a tech vendor
Customer Service: No issues. Technical Support: Excellent, their support is fast and efficient.
Read full review of Veeam Backup & Replication »
Anonymous User
System Engineer at a tech services company
Technical support is perfect, they are very helpful.
Read full review of Veeam Cloud Connect »
Anonymous User
Senior System Engineer at a tech services company
Customer Service: 10/10 - Very fast answer and follow up. Technical Support: 10/10.
Read full review of Veeam Backup & Replication »
Anonymous User
IT Consultant and Engineer at Cloud Services
Customer Service: I've not had to contact customer service. Technical Support: They have very efficient,...
Read full review of Veeam Backup & Replication »
Anonymous User
Account Director at a comms service provider
I have never interacted with technical support.
Read full review of Veeam Cloud Connect »
Carlos-Alvarez
Director of Information Technology and Communications at Enertotal sa esp
The support we get is very helpful, but it is not through Veeam directly. We use a Veeam partner called Netgroup...
Read full review of Veeam Backup & Replication »
Anonymous User
IT Manager at a legal firm
I have no issues with technical support. They have been helpful and responsive and I am satisfied with the level of...
Read full review of Veeam Backup & Replication »
Anonymous User
Network Operations Manager at a educational organization
That ReFS issue was one of the things that I had with technical support. For the most part they have been very...
Read full review of Veeam Backup & Replication »
Anonymous User
Network Engineer at a financial services firm
Customer Service: Never had to use them – that’s a good sign. Technical Support: Never had to use them – that’s a...
Read full review of Veeam Backup & Replication »
RetiredITprof67
IT Professional at a tech services company
I am not very impressed by the technical support I received when I had an issue.
Read full review of Veeam Agent for Microsoft Windows »

Review 1 of 30

Technical Support

No Data Available

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