Compare Hitachi Vantara vs Veeam Software

Hitachi Vantara

Based on 204 reviews.

Veeam Software

Based on 584 reviews.

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

Information Not Available

Sample Customers

Global-active device

BMW Group, Datev, Turk Telecom, Tel Aviv Stock Exchange

Hitachi Universal Replicator

Shandong Telecom

Veeam Data Platform

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

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Hitachi Virtual Storage Platform

18 reviews

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Top Industries

Financial Services Firm

18%

Computer Software Company

18%

Government

Manufacturing Company

Computer Software Company

16%

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ozair Amin
Sales Manager - Infrastructure at Synergy Computers
We are a partner with Hitachi, offering our customers a range of storage solutions, from midrange to enterprise,...
Read full review of Hitachi Virtual Storage Platform »
Lisa Williams
Manager, Office of Enterprise Data Management at State of Arizona
We've had a lot of turnover in our agency in the past several years, and we have many new staff members who don't...
Read full review of Pentaho Data Catalog »
Mir Gulzar Ahmed
IT Manager at Synergy Computers
We are using Hitachi NAS Platform in conjunction with NetApp, Fujitsu, and other server and storage solutions. These...
Read full review of Hitachi NAS Platform »
Dan Peacock
Enterprise Data Architect at a manufacturing company
We mainly use Lumada to load our operational systems into our data warehouse, but we also use it for monthly...
Read full review of Pentaho Data Integration and Analytics »
ALEXANDRERIBEIRO
DBA at Federal University of Uberlândia
I primarily use Pentaho Business Analytics ( /products/pentaho-business-analytics-reviews ) for data warehouses, and...
Read full review of Pentaho Business Analytics »

Review 1 of 5

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
I am a research consultant and my organization provides various solutions to the market. I work with a variety of...
Read full review of Veeam Cloud Connect [EOL] »
Juan Paredes
President at Megasetec
My primary use case for Veeam Backup for AWS ( /products/veeam-backup-for-aws-reviews ) is to provide backup...
Read full review of Veeam Backup for AWS »

Review 1 of 5

Customer Service

Atilla Celiloglu
Broadcast Technology Director at tv8
Technical support by Hitachi is adequate. I am a partner of Hitachi and not just a customer.
Read full review of Hitachi NAS Platform »
Ricardo Díaz
COO at a tech services company
Customer Service: 5/10Technical Support: 10/10
Read full review of Pentaho Data Integration and Analytics »
Manish-Bhandari
System integrator at a computer software company
Hitachi does not perform well in terms of support. There is latency in part replacement. Resolution time must be...
Read full review of Hitachi Virtual Storage Platform »
FarrukhSyed
Head of Infrastructure at a financial services firm
I rate Hitachi support nine out of 10. Hitachi has local support teams that are available 24/7. They are all highly...
Read full review of Hitachi Virtual Storage Platform »
Christoph Darazs
System Engineer at a logistics company
We haven't had to use their support yet.
Read full review of Hitachi Virtual Storage Platform »
Aqeel UR Rehman
BI Analyst at a computer software company
I have contacted customer support once or twice, however, did not receive a response. Therefore, I have not had much...
Read full review of Pentaho Data Integration and Analytics »
Adeniyi Oluwole
Senior Product Manager at Mitsumi Nigeria Limited
The technical support is acceptable and it can fix your issues. You usually get a fast reply to your calls. The...
Read full review of Hitachi Virtual Storage Platform »
MarcioOkubo
Sales Manager at Storageone
In this part of the world, technical support is not working as it should. Here, there is very few personnel in the...
Read full review of Hitachi Content Platform »
Andy Chen
Technical Manager at Coming Computer and IT services
I've been pretty satisfied with the support overall.
Read full review of Hitachi Virtual Storage Platform »
Mir Gulzar Ahmed
IT Manager at Synergy Computers
The support and AI-driven initiatives are well-suited for accommodating specific workloads like AI and storage for...
Read full review of Hitachi VSP E Series »
Anton Abrarov
Project Leader at a mining and metals company
We didn't use too much customer support. We were using the open-source resources through Google Search. So, we were...
Read full review of Pentaho Data Integration and Analytics »
Bratislav Petkovic
System Engineer for Core Infrastructure at Raiffeisen bank Serbia
We have technical support, however, we do not use it since we work with local partners. Sometimes, I open a ticket...
Read full review of Hitachi Ops Center Analyzer »
Anonymous User
Senior Software Engineer - BI at a tech services company
Customer Service: 9 out of 10. Technical Support: 7 out of 10.
Read full review of Pentaho Business Analytics »
Kobus Almon
Chief Technology Officer at perfekt
I have contacted them. They are quite good.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Data Warehouse Specialist at a educational organization
Customer Service: Good. Technical Support: Less than average.
Read full review of Pentaho Business Analytics »
Mahesh Wijenayaka
Head of Systems at a tech services company
In terms of the customer support, I can say it's a mixed reaction depending on the country. That's what we have...
Read full review of Hitachi Content Platform »
Russell Peat
Solutions Consultant at Revera Limited
Because our own engineers have a high skill base and accreditation on the G-Series, it is seldom that we have to seek...
Read full review of Hitachi Virtual Storage Platform »
Mahesh Wijenayaka
Head of Systems at a tech services company
Our experience with technical support is mixed. We have found that it depends on the country because depending on...
Read full review of Hitachi Content Platform »
Anonymous User
Engineer
Customer Service: Good customer service 4/5 Technical Support: Good technical support 4/5
Read full review of Hitachi Tiered Storage Manager [EOL] »
Bratislav Petkovic
System Engineer for Core Infrastructure at Raiffeisen bank Serbia
We work with a local partner for technical support, and I have contacted Hitachi directly twice. The response from...
Read full review of Hitachi ShadowImage »
Udara Weerapperuma
Senior Consulting Engineer at a tech services company
The support is great. They have good technical staff working on this product.
Read full review of Hitachi Content Platform »
Anonymous User
Specialist in Relational Databases and Nosql at a computer software company
We haven't really contacted technical support in the past. We try to handle any issues ourselves in-house. I can't...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Senior Manager -Datacenter Planning and Operations at a comms service provider
We get our support from a local vendor. If there is an escalation then it is done directly to the vendor.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Senior Storage Engineer
Customer Service: Good. Technical Support: Average.
Read full review of Hitachi Tiered Storage Manager [EOL] »
Armando Carlos Monroy
Storage and Backups Manager at a tech services company
The technical support is great.
Read full review of Hitachi Virtual Storage Platform »
PhilipRobinson
Senior Engineer at a comms service provider
I've contacted them a few times. In terms of Lumada's ability to quickly and effectively solve issues that we brought...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Technical Consultant at a wholesaler/distributor
I don't like Hitachi's technical support. They are there but it is not perfect and they are not very much help.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Senior technical and storage expert at a tech services company
In terms of technical support, in our country, it's illegal so we try to fix our problem by ourselves. So it is hard.
Read full review of Hitachi Virtual Storage Platform »
Reza Behravesh
Senior Customer Service Engineer at DP IRAN
We don't have access to technical support in our region.
Read full review of Hitachi Virtual Storage Platform »
Partha Bhattacharyya
Enterprise Architect at Department of Defence, Australian Government
The customer service and support are reasonably good. The environment I work in, there always remains an element of...
Read full review of Hitachi Virtual Storage Platform »

Review 1 of 30

Irshad Kazi
Lead Technical Consultant at ITC Infotech
The support is not as good as we expect. Sometimes, we need to keep calling support. The line is busy. The support...
Read full review of Veeam Data Platform »
Ahmed_Soliman
System Security Engineer at Gofaster
Technical support is very fast in response. My customers have reported that when they open a ticket, even complex...
Read full review of Veeam Data Cloud for Microsoft 365 »
GreigEbeling
Soltion Architect at Datacom
The solution provides good technical support.
Read full review of Veeam Data Platform »
SigfridCecillon
Director at Arsium
The customer service and support are quite good.
Read full review of Veeam Data Platform »
Nicusor Munteanu
Senior IT System Engineer at Orange
Veaam's technical support is quite efficient, though it depends on the nature of the ticket - they're better with...
Read full review of Veeam Cloud Connect [EOL] »
Charles Daou
Senior system Engineer at Soft Flow
The support has been solid. It might take a few days to get a resolution. It could take time, yet it is still good.
Read full review of Veeam Cloud Connect [EOL] »
Emthias Abdul Salam
Technical Manager at Emirates Business Machines (EBM)
Generally, what we have noticed with Veeam support is that it's getting worse. We have to resolve this by ourselves,...
Read full review of Veeam Data Platform »
PrasadPerumpillil
Manager implementation at XENOTTABYTE
Veeam’s support is good and fast.
Read full review of Veeam Data Platform »
Shay Hyams
Pre-sales Engineer at Dorcom
Veaam technical support, from my perspective, is one of the best technical support I've ever engaged with.
Read full review of Veeam Data Cloud for Microsoft 365 »
Vincent Ho
System Director at Infoware Systems
We are satisfied with their technical support. I would rate it very highly as we keep using it regularly.
Read full review of Veeam Data Cloud for Microsoft 365 »
AbsarKhan
Backup Administrator at a financial services firm
The technical support for Veeam is good.
Read full review of Veeam Data Platform »
Reinhard Geißler
CEO at a educational organization
Technical support from Veeam is great. You don't want to have an issue, however, if you do, they can help you really...
Read full review of Veeam Data Platform »
Anonymous User
Senior Manager of Network at a tech services company
Customer Service: Very good. Every support call as been handled quickly and completely. Technical Support: Just as good.
Read full review of Veeam Data Platform »
Anonymous User
Director Cloud Backup and DRaaS at a tech services company
Technical support is good and I would rate them a seven out of ten. The rating would improve if they were better at...
Read full review of Veeam Data Platform »
Anonymous User
Director at a tech services company
We have contacted technical support a few times and they reacted fine.
Read full review of Veeam Data Platform »
See Keong Yau
Project Manager at Alphamatic Systems
Often, when we deal with support teams, they just send us the link to the KB for troubleshooting.
Read full review of Veeam Data Platform »
Clifford Hutton
Senior Infrastructure Lead at a computer software company
Their support was very good when I needed support back in South Africa.
Read full review of Veeam Data Platform »
Anonymous User
Assistant Manager at a comms service provider
We are satisfied with the technical support.
Read full review of Veeam Data Platform »
Anonymous User
Director at a printing company
I would say it is good. I'm trying to remember when the last time was that I had to call technical support. I think...
Read full review of Veeam Data Platform »
Anonymous User
Network Engineer at a financial services firm
Customer Service: Never had to use them – that’s a good sign. Technical Support: Never had to use them – that’s a...
Read full review of Veeam Data Platform »
Junior Prinsloo
IT technician at Entrutech
When I started using Veeam Backup for Microsoft 365, I wasn't well-versed in the product, so I relied on support...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Director of Computing, Biostatistics at a healthcare company
We have not contacted the support often, the solution has been operating well.
Read full review of Veeam Data Platform »
Anonymous User
Information Systems Manager at a energy/utilities company
Customer Service: Customer service needs improvement. Technical Support: Good.
Read full review of Veeam Data Platform »
Anonymous User
Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company
The technical support is fairly good.
Read full review of Veeam Data Platform »
Anonymous User
Technical Consultant at a tech services company
I have been in contact with technical support multiple times and I am satisfied with them.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
IT Consultant and Engineer at Cloud Services
Customer Service: I've not had to contact customer service. Technical Support: They have very efficient,...
Read full review of Veeam Data Platform »
Anonymous User
Systems Administrator at a government
Customer Service: I have only needed to open two tickets in two years. Technical Support: I have only needed to open...
Read full review of Veeam Data Platform »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support is a tricky question. In general, if you're asking about Veeam when compared to other vendors,...
Read full review of Veeam Data Platform »
BarleMakumba
IT manager at a tech services company
Support for this solution could be improved. We have been frustrated getting help via email. When dealing with the...
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a non-tech company
The support staff team is perfect. I hope they keep that level of perfection.
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

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