Compare Hitachi Vantara vs ITRS

Hitachi Vantara

Based on 220 reviews.

ITRS

Based on 91 reviews.

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

Information Not Available

Sample Customers

Popular Solutions

Pentaho Data Integration and Analytics

10 reviews

Hitachi Virtual Storage Platform

4 reviews

Pentaho Business Analytics

4 reviews

ITRS Geneos

1 reviews

Opsview

1 reviews

OP5 Monitor

1 reviews

Top Industries

Outsourcing Company

13%

Financial Services Firm

12%

Manufacturing Company

Construction Company

Financial Services Firm

31%

Outsourcing Company

12%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Michelle Lawson
Principal Software Engineer at a tech vendor
My main use case for Pentaho Data Integration and Analytics is data transformation between databases, and I also used...
Read full review of Pentaho Data Integration and Analytics »
Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
It is actually a SAN switch, not Brocade Ethernet switches. A switch with the Fibre Channel ports connects storage to...
Read full review of Hitachi TrueCopy »
Mir Gulzar Ahmed
IT Manager at Synergy Computers
We are using Hitachi NAS Platform in conjunction with NetApp, Fujitsu, and other server and storage solutions. These...
Read full review of Hitachi NAS Platform »
Elmehdi Bourehiyi
Storage Enginner at BNP Paribas
Hitachi Content Platform's metadata search feature is not used in any case. It was only used in one tenant designed...
Read full review of Hitachi Content Platform »
Julien Baluka
Founder at SJT Consult
We use Pentaho Business Analytics primarily as an ETL process to extract data, transform them, and load them into our...
Read full review of Pentaho Business Analytics »

Review 1 of 5

Ravi ShankarSundarasan
Senior Enterprise Cloud Architect at Blue Yonder
I was using ITRS Geneos. I have been using this product for more than two years. I have 20 years of experience...
Read full review of ITRS Geneos »
Sumanth Arshanapally
Senior Analyst at a tech vendor
Our previous use case for OP5 Monitor was server monitoring.
Read full review of OP5 Monitor »
Anonymous User
Partner Technical Support & Escalation Manager at a tech vendor
Our primary use case is monitoring our deployments.
Read full review of Opsview »
Michael Roberts
Service Operations Manager at CDL Limited
The primary use case is to assist me in my role as capacity manager. It assists in capacity planning across our...
Read full review of ITRS Capacity Planner »

Review 1 of 4

Customer Service

Joshua Kurian
Sr. Technical Architect at StarOne IT Solutions
I find their technical support satisfactory. I would rate it nine out of ten.
Read full review of Hitachi VSP E Series »
José Orlando Maia
Data Engineer at a tech vendor
Because we are using the free version of Lumada, we have used only the support on the communities and forums on the...
Read full review of Pentaho Data Integration and Analytics »
Ridwan Saeful Rohman
Data Engineering Associate Manager at Zalora Group
We don't really use technical support. The current version that we are using is no longer supported by their...
Read full review of Pentaho Data Integration and Analytics »
Rupesh Kolhapurkar
Manager at Reliance Industries Ltd
The product's support might have some issues. Hitachi provides on-site support. My company deals with Hitachi's...
Read full review of Hitachi Virtual Storage Platform »
Andy Chen
Technical Manager at Coming Computer and IT services
I've been pretty satisfied with the support overall.
Read full review of Hitachi Virtual Storage Platform »
Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
I've raised a case with Hitachi ShadowImage support two or three times. The first time, my question was easy, and the...
Read full review of Hitachi ShadowImage »
Sohail Baravali
Storage Backup Administrator at CtrlS Datacenters
I have contacted them for firmware upgrades, hardware failures, and trial replacements. I was coordinating with the...
Read full review of Hitachi Virtual Storage Platform »
Aqeel UR Rehman
BI Analyst at a computer software company
The technical support does not reply in a timely manner. I have filled out the support request form, one or two...
Read full review of Pentaho Data Integration and Analytics »
Ricardo Díaz
COO at a tech services company
Customer Service: 5/10 Technical Support: 9/10
Read full review of Pentaho Business Analytics »
SajithEruvangai
IT System Specialist - Operations & Infrastructure at Daman
The support experience with Hitachi VSP is characterized by a lengthy process for issue resolution. For a simple...
Read full review of Hitachi Virtual Storage Platform »
Adeniyi Oluwole
Senior Product Manager at Mitsumi Nigeria Limited
The companies I work with tell me they've had good experiences with Hitachi support and that the support engineers...
Read full review of Hitachi NAS Platform »
Anonymous User
Solution Architect at a healthcare company
I'm rating the technical support team of Hitachi Virtual Storage Platform G Series a ten.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Administrative Assistant at a university
Since Pentaho Business Analytics is open-source, it has a very helpful community.
Read full review of Pentaho Business Analytics »
Anonymous User
CEO
Customer Service: We mainly use material which was written over the years (pentaho kettle materials), the forum, Matt...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Analytics Team Leader at HealtheLink
Their ability to quickly and effectively solve issues we have brought up is very good. They have a ticketing system...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Head of Information Technology at a insurance company
The customer service is good.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Hardware Architect at a comms service provider
I'm satisfied with the technical support for this product.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Reporting and Big Data Analyst (BI Development and Data Science) at a energy/utilities company
Pentaho has a good community support - forums.pentaho.com and there are a lot of other forums.
Read full review of Pentaho Business Analytics »
Krishnamohan-Velpuri
Sr Consultant at T- systems
I rate the technical support an eight out of ten.
Read full review of Hitachi Virtual Storage Platform »
Kobus Almon
Chief Technology Officer at perfekt
I have contacted them. They are quite good.
Read full review of Hitachi Virtual Storage Platform »
Armando Carlos Monroy
Storage and Backups Manager at a tech services company
The technical support is great.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Storage Architect at a government
Excellent. The team is very knowledgeable about their products and how these work with other products.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Team Manager at a tech services company
The technical support is good. Obviously, it can be better, but it is good.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Storage Architect at a financial services firm
The technical support was good. There is always room for improvement but I have no specifics with regards to their...
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Data Developer at a tech services company
I use the Community Edition without support or customer service. I recommend the Pentaho Community Forums for...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Product Analyst at a recruiting/HR firm
I've never had to use it, but they do have a strong online community.
Read full review of Pentaho Business Analytics »
Anonymous User
Data Scientist at a tech services company
The open source strategy of Pentaho has resulted in a very active community which provided us all the support we...
Read full review of Pentaho Business Analytics »
Anonymous User
Senior technical and storage expert at a tech services company
In terms of technical support, in our country, it's illegal so we try to fix our problem by ourselves. So it is hard.
Read full review of Hitachi Virtual Storage Platform »
Hugo Beltran
IT Infrastructure Manager at DISH
The technical support and services are good, strong.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Sr BI Administrator at a healthcare company
The community site is pretty brilliant. Every technical component is handled on its own Wiki page. You can even look...
Read full review of Pentaho Data Integration and Analytics »

Review 1 of 30

Durai CT
Head FM Monitoring at a financial services firm
I have worked with ITRS technical support for many years. A lot of the support staff I have met in person. When I...
Read full review of ITRS Geneos »
Ravi ShankarSundarasan
Senior Enterprise Cloud Architect at Blue Yonder
I would rate 9 out of 10 with respect to ITRS Geneos's support, support metrics, and their support delivery.
Read full review of ITRS Geneos »
Sumanth Arshanapally
Senior Analyst at a tech vendor
We usually contact ITRS support, and OP5 Monitor is owned and managed by ITRS. We have a customer ITRS support...
Read full review of OP5 Monitor »
JacquesViljoen
Digital Trading Platforms Specialist at a financial services firm
They're very good. We've been working with it for quite a few years now. So, it is quite soothing to know that there...
Read full review of ITRS Geneos »
Anonymous User
Senior Consultant at a tech consulting company
Very responsible customer support. All case logged are followed up promptly.
Read full review of ITRS Geneos »
PeterWard
Senior Analyst at a financial services firm
The support is very good. It's quite immediate. I don't think I've ever had an issue that hasn't been resolved.
Read full review of ITRS Geneos »
Anonymous User
Technical Operations/Network Analyst at a financial services firm
Technical support is 9.5/10. The Technical Support Specialists know the product very well but not the client...
Read full review of ITRS Geneos »
Johannes Dagemark
CEO at Opsdis
ITRS technical support is quite good. From the start, there has always been a focus on having really skilled people...
Read full review of OP5 Monitor »
Anonymous User
Application Performance Monitoring / Project Lead
Customer Service: Excellent. If you address to the help desk you are immediately in contact with very knowledgeable...
Read full review of ITRS Geneos »
Anonymous User
SENIOR CLOUD SUPPORT ENGINEER at a financial services firm
I rate Geneos support three out of 10. I seldom contact Geneos, but I haven't been happy with their support. Their...
Read full review of ITRS Geneos »
Anonymous User
Market Data Engineer/Support at a tech company
6/10
Read full review of ITRS Geneos »
Anonymous User
Project Manager at a tech company
The ITRS central Help Desk is absolutely awesome. You can receive a reply within a few minutes even if your query is...
Read full review of ITRS Geneos »
Martin Huska
Head of IS Delivery Centre at The Linde Group
Their tech support was great. They're supportive and they also have very good FAQs. If you cannot find something in...
Read full review of OP5 Monitor »
Anonymous User
VP, Lead Software Development Engineer at a financial services firm
Customer Service: 10-10 Technical Support: It's excellent, and by far the best third party support we get.
Read full review of ITRS Geneos »
Anonymous User
Big Data Consultant at a financial services firm
Excellent, certainly with their larger customers they are very involved with deployments giving advice and coming up...
Read full review of ITRS Geneos »
Anonymous User
Works at a financial services firm
Technical support is excellent, very good. They're very accessible, with them being specifically London-based. Unlike...
Read full review of ITRS Geneos »
Anonymous User
Associate at a financial services firm
Customer Service: We've not had much interaction with the vendor, but their training program is really poor....
Read full review of ITRS Geneos »
Anonymous User
Production Technologist at BNP Paribas
The technical support is good. Customers can log in, create tickets, and follow up on them. They can also escalate...
Read full review of ITRS Geneos »
Anonymous User
Consultant, Tooling and Metrics at a financial services firm
Technical support is great. They have an online ticketing system for support. I find them quite responsive any time...
Read full review of ITRS Geneos »
Anonymous User
Trading Applications Specialist at a tech services company
Customer Service: We got in touch just few times, and there were no problems with them. Technical Support: It's good.
Read full review of ITRS Geneos »
Anonymous User
Software Development Engineer at a tech services company
Customer Service: Very good. Technical Support: Very good.
Read full review of ITRS Geneos »
Anonymous User
Head of Technical Operations and Development at a tech company
We have received good support.
Read full review of Opsview »
Anonymous User
Director at a financial services firm
The technical support is good. I haven't encountered them directly, but I know some guys who have and they have been...
Read full review of ITRS Geneos »
Manel Achour
ASP Administrator at FIS
Their support is very proactive. When I raise a request, I have an answer immediately. They explain the solution very...
Read full review of ITRS Geneos »
Anonymous User
Market Data Consultant at a financial services firm
ITRS support personnel are generally top-notch, with a technical account manager who personally sees through each...
Read full review of ITRS Geneos »
Anonymous User
NOC Manager
Customer Service: The customer service is good. Technical Support: They're very knowledgeable and proactive. Whenever...
Read full review of Opsview »
Anonymous User
3rd Line Systems Engineer at a maritime company
Both the customer service and technical support are excellent. We've purchased 20 calls per year of support, and I...
Read full review of Opsview »
Anonymous User
Assistant Vice President at a financial services firm
I have not spoken to the vendor directly.
Read full review of ITRS Geneos »
Anonymous User
SRE Observability Specialist at a financial services firm
The technical support team is excellent. They are able to understand our needs and provide us with the appropriate...
Read full review of ITRS Geneos »
Anonymous User
IT Consultant at a financial services firm
Customer Service: Customer service delivered by ITRS is to the highest standards from all points of view. Highly...
Read full review of ITRS Geneos »

Review 1 of 30

Technical Support

No Data Available

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