Compare Hitachi Vantara vs ITRS

Hitachi Vantara

Based on 217 reviews.

ITRS

Based on 90 reviews.

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

Information Not Available

Sample Customers

Popular Solutions

Pentaho Data Integration and Analytics

12 reviews

Hitachi Virtual Storage Platform

14 reviews

Pentaho Business Analytics

4 reviews

ITRS Geneos

1 reviews

Opsview

1 reviews

OP5 Monitor

1 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

Educational Organization

Financial Services Firm

56%

Computer Software Company

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bratislav Petkovic
Team Lead for Core Infrastructure at a financial services firm
It is actually a SAN switch, not Brocade Ethernet switches. A switch with the Fibre Channel ports connects storage to...
Read full review of Hitachi TrueCopy »
Michelle Lawson
Principal Software Engineer at a tech vendor
My main use case for Pentaho Data Integration and Analytics is data transformation between databases, and I also used...
Read full review of Pentaho Data Integration and Analytics »
ANAND V
Associate Vice President at a financial services firm
Our main use case for this product is for our core banking database, specifically for storing the data.
Read full review of Hitachi Virtual Storage Platform »
Bilal Munir
Technical Architect at a computer software company
We use the Hitachi VSP E Series for our databases. Our organization is a managed service provider dealing with a lot...
Read full review of Hitachi VSP E Series »
Julien Baluka
Founder
We use Pentaho Business Analytics primarily as an ETL process to extract data, transform them, and load them into our...
Read full review of Pentaho Business Analytics »

Review 1 of 5

Sumanth Arshanapally
Senior Analyst at a tech vendor
Our previous use case for OP5 Monitor was server monitoring.
Read full review of OP5 Monitor »
Sanket
Chief Manager at a marketing services firm
We are using ITRS Geneos for availability and performance monitoring. With respect to availability, there have been...
Read full review of ITRS Geneos »
Anonymous User
Partner Technical Support & Escalation Manager at a tech vendor
Our primary use case is monitoring our deployments.
Read full review of Opsview »
Michael Roberts
Service Operations Manager at a tech vendor
The primary use case is to assist me in my role as capacity manager. It assists in capacity planning across our...
Read full review of ITRS Capacity Planner »

Review 1 of 4

Customer Service

JuanCarlosMartinezLara
Project Manager at a tech services company
I do not know what your support department for Pentaho Data Integration and Analytics offers.
Read full review of Pentaho Data Integration and Analytics »
MarcioOkubo
Sales Manager at a import and exporter
It used to be very good, but nowadays, it is not so good because Hitachi doesn't provide support for fixes. Another...
Read full review of Hitachi Virtual Storage Platform »
José Orlando Maia
Data Engineer at a tech vendor
Because we are using the free version of Lumada, we have used only the support on the communities and forums on the...
Read full review of Pentaho Data Integration and Analytics »
SajithEruvangai
IT System Specialist - Operations & Infrastructure at a insurance company
I would rate the technical support for the solution as a five out of ten. The response has not been very prompt.
Read full review of Hitachi VSP E Series »
Roberto Guzman
Business Manager at a tech services company
The technical support from Hitachi is good. On a scale of one to five, where one is bad and five is good, I would...
Read full review of Hitachi Content Platform »
Bratislav Petkovic
Team Lead for Core Infrastructure at a financial services firm
Their technical support could be improved to be quicker, especially the first level of support.
Read full review of Hitachi Thin Image Advanced »
Andy Chen
Technical Manager at a tech consulting company
I've been pretty satisfied with the support overall.
Read full review of Hitachi Virtual Storage Platform »
Mir Gulzar Ahmed
IT Manager at a tech services company
Hitachi's technical support requires improvement. They don't have a lot of support engineers who can handle all the...
Read full review of Hitachi Virtual Storage Platform »
German Vazquez
Engineer at a government
When I with work with Hitachi Vantara, I oversee the troubleshooting and support. I am the engineer who provides...
Read full review of Hitachi Virtual Storage Platform »
Manish-Bhandari
System integrator at a computer software company
Hitachi does not perform well in terms of support. There is latency in part replacement. Resolution time must be...
Read full review of Hitachi Virtual Storage Platform »
Sajith Eruvangai
IT System Specialist - Operations & Infrastructure at a insurance company
Very limited people are available with resource availability in this region, and they have limited knowledge.
Read full review of Hitachi Ops Center Analyzer »
Oscar Mejia
IT-Services Manager & Solution Architect at a tech services company
We don't really use support. We tend to do everything on our own and solve any problems we have ourselves. We...
Read full review of Pentaho Data Integration and Analytics »
Partha Bhattacharyya
Enterprise Architect at a government
The customer service and support are reasonably good. The environment I work in, there always remains an element of...
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Identity and Access Management Engineer at a financial services firm
Open community, you can find good responses at a high level for the free edition. I have not used the commercial...
Read full review of Pentaho Business Analytics »
Anonymous User
IT-chef at a logistics company
Hitachi's technical support is perfect.
Read full review of Hitachi Virtual Storage Platform »
Arun Mohanty
Associate Vice President at a computer software company
They're very professional and up to date. Their sales staff and support teams are quite good. The pre-sales support...
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Analyst at a tech services company
Customer Service: 5 out of 5. Technical Support: Not much required for technical support of this product; it’s easy...
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
Senior Data Engineer at a tech company
There is a community that can support limited technical help. I'll give a 6 to the community since it's not very active.
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Director Tecnologia
Really, I don't know about the support of Pentaho EE. As for the support of Pentaho CE, it is bad. Fortunately, I am...
Read full review of Pentaho Business Analytics »
Raul ANDRADE
Product Manager Products at a tech services company
The customer service and support is very good.
Read full review of Hitachi Content Platform »
Anonymous User
Network Engineer at a tech consulting company
Customer Service: Perfect Technical Support: 4/5.
Read full review of Hitachi HiCommand Tiered Storage Manager [EOL] »
Anonymous User
Senior Storage Engineer at a financial services firm
Customer Service: 4 out of 5. Technical Support: 4 out of 5.
Read full review of Hitachi HiCommand Tiered Storage Manager [EOL] »
MehdiRezayi
Storage Consultant at a tech services company
The technical support and the billing team are all winners. Dell is one brand that provides better technical support...
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Director of Software Engineering at a healthcare company
We haven't had a lot of functional issues. We had performance issues, especially early on, as we were trying to spin...
Read full review of Pentaho Data Integration and Analytics »
Celso Kuwajima
Engineer at a tech services company
The support of the Hitachi Content Platform is very good. It is important you inform the support the problem you are...
Read full review of Hitachi Content Platform »
Paulo Kennedy
Digital Development Specialist at a agriculture
The customer support for Pentaho is rated seven out of ten. I have been working with their support for several years,...
Read full review of Pentaho Business Analytics »
Anonymous User
Product Analyst at a recruiting/HR firm
I've never had to use it, but they do have a strong online community.
Read full review of Pentaho Business Analytics »
Reza Behravesh
Senior Customer Service Engineer at a computer software company
We don't have access to technical support in our region.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Storage Solutions Consultant at a insurance company
Customer Service: It's at a fair level but has bad documentation. Technical Support: It's fair.
Read full review of Hitachi NAS Platform »
Anonymous User
Founder and Business Intelligence Consultant at a tech services company
I've never had to use technical support.
Read full review of Pentaho Business Analytics »

Review 1 of 30

Sanket
Chief Manager at a marketing services firm
The technical support for ITRS is currently very good. The person who developed or implemented the ITRS dashboard...
Read full review of ITRS Geneos »
Anonymous User
NOC Manager
Customer Service: The customer service is good. Technical Support: They're very knowledgeable and proactive. Whenever...
Read full review of Opsview »
Anonymous User
Head of IS Delivery Centre at a manufacturing company
We have been in contact with technical support and found them to be helpful.
Read full review of OP5 Monitor »
Anonymous User
3rd Line Systems Engineer at a maritime company
Both the customer service and technical support are excellent. We've purchased 20 calls per year of support, and I...
Read full review of Opsview »
Anonymous User
Internet Services Support & Maintenance Manager, Online & Data Services at a comms service provider
10/10
Read full review of Opsview »
Anonymous User
Infrastructure Support Technician at a financial services firm
Technical support is super knowledgable. During our trial period, I ran into some issues and they were very...
Read full review of Opsview »
Anonymous User
Consultant, Tooling and Metrics at a financial services firm
Technical support is great. They have an online ticketing system for support. I find them quite responsive any time...
Read full review of ITRS Geneos »
Anonymous User
Consultant at a tech services company
I would rate technical support 7/10. It's self-explaining and the support is limited.
Read full review of ITRS Geneos »
Anonymous User
Partner Technical Support & Escalation Manager at a tech vendor
Whenever we have contacted the technical support team, they have been helpful.
Read full review of Opsview »
Anonymous User
Consultant at a financial services firm
Customer Service: Customer service response is really good through raising tickets on their online support portal....
Read full review of ITRS Geneos »
Anonymous User
System Administrator
Customer Service: Customer service is very good. They're quick to respond and persistent when working through a major...
Read full review of Opsview »
Anonymous User
Solution Architect at a tech company
The onsite support we had during the initial implementation was excellent. Their knowledge was excellent and everyone...
Read full review of Opsview »
Anonymous User
Monitoring Specialist at a financial services firm
Their support is good. I'd rate them an eight out of ten.
Read full review of ITRS Geneos »
Sanket Wartikar
Senior Manager - Trading Systems Support at a financial services firm
We have received very good support from technical support. All our tickets, all the changes, have been done in the...
Read full review of ITRS Geneos »
Anonymous User
Application Performance Monitoring / Project Lead
Customer Service: Excellent. If you address to the help desk you are immediately in contact with very knowledgeable...
Read full review of ITRS Geneos »
Anonymous User
Works at a tech company
Customer Service: Customer service is great; always responsive, within minutes at times. Technical Support: Technical...
Read full review of Opsview »
Anonymous User
Technology Associate at a financial services firm
The customer service and technical support are prompt. The best way to reach them is to send an email to their...
Read full review of ITRS Geneos »
Anonymous User
IT Support Specialist at a financial services firm
Technical support for Geneos is awesome. Absolutely awesome. They are top-rank. They have an immediate chat facility...
Read full review of ITRS Geneos »
Anonymous User
Technical Operations/Network Analyst at a financial services firm
Technical support is 9.5/10. The Technical Support Specialists know the product very well but not the client...
Read full review of ITRS Geneos »
Anonymous User
Solution Team Leader, Banking at a tech company
They're very good and are always available to help us with the implementation of new solutions.
Read full review of ITRS Geneos »
Caleb Bond
E Business Systems Consultant at a financial services firm
I have not used their technical support.
Read full review of ITRS Geneos »
Anonymous User
SENIOR CLOUD SUPPORT ENGINEER at a financial services firm
I rate Geneos support three out of 10. I seldom contact Geneos, but I haven't been happy with their support. Their...
Read full review of ITRS Geneos »
Elisabeth Buxade
General Manager at a tech services company
It is very good. I would rate them a five out of five.
Read full review of OP5 Monitor »
Anonymous User
Market Data Consultant at a financial services firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of ITRS Geneos »
Anonymous User
Project Manager at a tech company
The ITRS central Help Desk is absolutely awesome. You can receive a reply within a few minutes even if your query is...
Read full review of ITRS Geneos »
Michael Roberts
Service Operations Manager at a tech vendor
The technical support is really good. When we do have a problem they're fast to respond. We raise tickets through...
Read full review of ITRS Capacity Planner »
Anonymous User
STG Lab Solutions Engineer at a tech company
Nine times out of ten, you put the ticket in, you get with somebody who's very knowledgeable and is able to help. I...
Read full review of Opsview »
Anonymous User
Senior Technical Director
Customer Service: The ITRS accounts team are passionate about the product and are client focused. Technical Support:...
Read full review of ITRS Geneos »
Anonymous User
Software Development Engineer at a tech services company
Customer Service: Very good. Technical Support: Very good.
Read full review of ITRS Geneos »
Anonymous User
Production Technologist at a financial services firm
The technical support is good. Customers can log in, create tickets, and follow up on them. They can also escalate...
Read full review of ITRS Geneos »

Review 1 of 30

Technical Support

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