Compare GFI vs McAfee

GFI

Based on 75 reviews.

McAfee

Based on 227 reviews.

Latest Research

McAfee Network Security Platform vs. KerioControl

Updated: September 2022

KerioControl vs. McAfee Network Security Platform

Updated: September 2022

Sample Customers

KerioControl

Triton Technical, McDonald's

McAfee Network Security Platform

Desjardins Group, HollyFrontier, Nubia, Agbar, WNS Global Services, INAIL, Universidad de Las Américas Puebla (UDLAP), Cook County, China Pacific Insurance, Bank Central Asia, California Department of Corrections and Rehabilitation, City of Chicago, Macquarie Telecom, Sutherland Global Services, Texas Tech University Health Sciences Center, United Automotive Electronic Systems

Popular Solutions

KerioControl

13 reviews

GFI LanGuard

6 reviews

KerioConnect

6 reviews

McAfee MOVE AntiVirus

50 reviews

McAfee Total Protection for Data Loss Prevention

12 reviews

McAfee Complete Data Protection

11 reviews

Top Industries

Comms Service Provider

42%

Computer Software Company

15%

Government

Educational Organization

Comms Service Provider

22%

Computer Software Company

22%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

BrianCook
Information Security Officer - VP at Unified Technology Solutions
We use it ourselves and deploy it to our customers, which are small and medium-sized businesses. Our use cases are...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
My company uses GFI to safeguard our endpoint devices and prevent users from putting unwanted devices on the network....
Read full review of GFI LanGuard »
MarkKupferberg
Vice President at a manufacturing company
It's a corporate email. All of our corporate emails go through it.
Read full review of KerioConnect »
Eugene Hacker
Director of Network Services at a university

Read full review of Exinda »

Review 1 of 4

LeonWessels
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
We use McAfee for our corporate-issued laptops and desktops. We use a different product on the servers, however, our...
Read full review of McAfee Active Response »
Vincent Watti
Owner at Network Technics & Systems Ltd
We are a system integrator and McAffee MVISION ePO is one of the security products that we implement for our clients....
Read full review of McAfee MVISION ePO »
Anonymous User
Tech Lead at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence »
Anonymous User
Cloud Security Lead at a security firm

Read full review of McAfee Cloud Workload Security »
Salleh Kodri
Solution architect at CSP
I'm a consultant. One of my clients was experiencing attacks on one of his endpoints, so we installed McAfee MVISION...
Read full review of McAfee MVISION Endpoint Detection and Response »

Review 1 of 5

Customer Service

Ashish-Gautam
Senior Technical Engineer at Hitachi Systems, Ltd.
GFI's technical support is good.
Read full review of GFI LanGuard »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
I do not use the technical support from Kerio Control. When I have an issue I find the solution by searching the...
Read full review of KerioControl »
Frank Raasveld
Owner at Fr@nkonnections
In every software, sometimes there are problems. One of the strong things about Kerio was the support knowledge and...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
Technical support is an area where I've always had problems because, especially in East Africa, there's a bit of a...
Read full review of GFI LanGuard »
Axel Wittich
Manager of IT and Operations at B E S T Fluidsysteme GmbH
We used the technical support once last week, and it was good. We got what we wanted.
Read full review of GFI FaxMaker »
Liam Bartlett
IT & Installations Manager at Odyssey Gaming
I haven't contacted their technical support. If there are any issues then I get a network engineer guy first and see...
Read full review of KerioControl »
Owenmpk
IT Support Professional at Valley IT Support, Inc
The technical support was very good originally but fell short when GFI took over. It is now getting better.
Read full review of KerioControl »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
Our experience with their tech support started off well. Then, a couple of their employees went wayward, but they got...
Read full review of Exinda »
MarcoVivaldelli
IT Director CEO at MARVIV SRLS
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
Ray Kingdon
Technical Director at EVAK Technologies Limited
I have never had to use Kerio's customer support services.
Read full review of KerioControl »
Chris Bristow
Account Manager (Technical) at Redfortress Ltd
I've never used their technical support.
Read full review of KerioControl »
Arie De Kruijf
EMP Specialist at Global EPM BV
GFI's technical support is way too slow in terms of response times. Their knowledge is okay. They should know their...
Read full review of KerioControl »
Chuck Schurman
Help Desk Supervisor at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
Greg Regester
ICT Consultant at D-R Consulting Pty Ltd
I found the technical support pretty good. They are very responsive and come back with an answer on things pretty...
Read full review of KerioControl »
Anonymous User
Technical Coordinator / Pointe-Noire Branch, BUROTOP IRIS SA at BUROTOP IRIS SA
Technical support is good.
Read full review of KerioControl »
Anonymous User
IT and Operations Manager at a financial services firm
Technical support is not the best. As an example, this past weekend I had an issue. It took me four days to get a...
Read full review of KerioControl »
Jaroslav Jašek
IT manager at ABITec s.r.o.
My experience with the solutions technical support is fine but they could be faster in responding.
Read full review of KerioControl »
Anonymous User
Senior Network Administrator at a tech vendor
We use the technical support. The support is good for GFI and its products.
Read full review of GFI FaxMaker »
Cristian Concha
Chief of Technical Department at IIA Ltda
The technical support is good.
Read full review of KerioControl »
Justin Braegelman
IT Support at Rural Computer Consultants, Inc
The GFI technical support can be very time-consuming to get down to the root of the problem, but they are very...
Read full review of KerioControl »
Herbert Haug
Systems Administrator at a manufacturing company
We have a partner who does other work for us. They are also a Microsoft partner. If we need any support, we receive...
Read full review of GFI FaxMaker »
Anonymous User
IT Infrastucture - Cloud Admin at Primary S.A.
Here in Argentina they are terrible, as they will not answer emails and will not reurn the phone calls. Otherwise...
Read full review of KerioControl »
Anonymous User
Senior Systems Tech/Admin at a computer software company
The technical support is good as a reseller. We have direct connection with the technical support, we can send them...
Read full review of KerioControl »
Kombo Nyashanu
MD at Comsque
The support is fine. The response time can improve.
Read full review of KerioControl »
JozefKacala
Sales engineer for EMEA region at OneClick
I have not used the support from GFI LanGuard.
Read full review of GFI LanGuard »
Jay Greiner
Head of IT at Glorious Way Church
I've only had to use technical support once and it was on a VPN. They updated the VPN protocol and I had a question...
Read full review of KerioControl »
Anonymous User
Director at a tech services company
We have contacted technical support a handful of times and received some assistance.
Read full review of KerioConnect »
Anonymous User
IT Director at a comms service provider
The technical support is good.
Read full review of KerioControl »

Review 1 of 30

Craig Meads
Managing Director at Computer Wise
I would rate technical support at a ten out of ten. They have been great. We have found them to be helpful and...
Read full review of McAfee MVISION Endpoint »
Saqer Aqra
Senior Cyber Security Consultant at Ingram Micro Inc.
We've contacted technical support in the past and in general, they are quite good.
Read full review of McAfee Complete Data Protection »
Vincent Watti
Owner at Network Technics & Systems Ltd
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee MVISION ePO »
Shreyansh Sharma
Instrument and Control Engineer at a energy/utilities company
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of McAfee ePolicy Orchestrator »
Gustavo Vila Verde
Sales Engineer at a tech vendor
Levels two and three of tech support is very good.
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Meleria Mangaring
Systems Engineer at Trends and Technologies, Inc
McAfee offers very good technical support and we have been very happy with its capabilities. We find support to be...
Read full review of McAfee Total Protection for Data Loss Prevention »
SanjeetkumarSingh
Senior manager at Wipro Limited
I've never dealt with technical support. I would not be able to rate their services.
Read full review of McAfee MOVE AntiVirus »
Meleria Mangaring
Systems Engineer at Trends and Technologies, Inc
I haven't had any experience with technical support. I'm working as a presales engineer, however, I have colleagues...
Read full review of McAfee MVISION Endpoint »
Manirama Krishnamoorthy
Director Engineering at MapleLabs
I haven't had any issues with technical support.
Read full review of McAfee MOVE AntiVirus »
Kamal Abdelrahman
Country Manager at Magarah
In general the technical is average. Not great but not bad.
Read full review of McAfee Total Protection for Data Loss Prevention »
Lokesh Puthalapattu
Senior Marketing Specialist II at Harman International
When we raise a ticket with the support they respond based on the severity of the matter. I rate the support from...
Read full review of McAfee ePolicy Orchestrator »
Jagadeesh Amarnath
Senior Technical Team Lead at Foresight Software Solutions Pvt Ltd
The technical support is good. It's easy for us to reach support whenever we experience any issues. They put us right...
Read full review of McAfee Complete Data Protection »
Jerry Oniye
Group General Manager at Mandilas Toyota
We have in-house support with McAfee. That said, we haven’t had any problems. Once we installed it, then we had our...
Read full review of McAfee MOVE AntiVirus »
Amman Khan Mohammed
Senior System Engineer at a tech services company
I have opened a few cases with technical support and their support is good. It depends on what type of contract you...
Read full review of McAfee ePolicy Orchestrator »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Security Engineer at a tech services company
Customer Service: 5/10. Technical Support: 4/10.
Read full review of McAfee StoneGate [EOL] »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Assistant IT Manager at a insurance company
I've contacted technical support in the past and have had a relatively good experience. I have no complaints in...
Read full review of McAfee MOVE AntiVirus »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
I've contacted the technical support for McAfee MVISION Endpoint Detection and Response many times. It takes time for...
Read full review of McAfee MVISION Endpoint Detection and Response »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: The McAfee customer service is great. As mentioned in my earlier review, this is a top 10 customer...
Read full review of McAfee Web Protection »
Anonymous User
Security Professional
Customer Service: We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Architect at a tech services company
I've never dealt with technical support in the past. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of McAfee Web Protection »
Anonymous User
User at a tech services company
The support on their side is not readily available. It takes a while. The customer service responsiveness is not...
Read full review of McAfee Advanced Threat Defense »
Anonymous User
Senior Manager Information Technology at a pharma/biotech company
We are working with McAfee on support issues that we have encountered.
Read full review of McAfee Active Response »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Senior Security Specialist at a manufacturing company
Sometimes, they have been helpful, and sometimes, they drag their feet, and it takes days to fix an issue.
Read full review of McAfee ESM »
Anonymous User
CISO at a financial services firm
We are quite satisfied with customer support. We had a challenge about two years ago when we were not getting enough...
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Management Executive at a security firm
The support in South Africa could be much better.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Vice President - Risk Management, Chief Information Security Officer at a computer software company
McAfee's technical support is fairly good.
Read full review of McAfee Web Gateway »
Anonymous User
Technical Presales Consultant/ Engineer at a wholesaler/distributor
Their technical support is generally responsive and has good resolutions for issues. They respond quickly.
Read full review of McAfee MOVE AntiVirus »

Review 1 of 30

Technical Support

No Data Available

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