Compare Exabeam vs GFI

Exabeam

Based on 227 reviews.

GFI

Based on 95 reviews.

Sample Customers

Popular Solutions

13 reviews

10 reviews

3 reviews

4 reviews

1 reviews

5 reviews

Top Industries

Financial Services Firm

10%

Marketing Services Firm

Manufacturing Company

Computer Software Company

15%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AshishDubey
Product manager at a comms service provider
Right now, in our company's back-end, we use a platform from an MSSP that provides LogRhythm. Our site was initially...
Read full review of LogRhythm Axon [EOL] »
SaiKrishna2
Cyber Security Engineer at a computer software company
I am not directly a partner with LogRhythm SIEM, but I work for a company that offers all kinds of solutions,...
Read full review of LogRhythm SIEM »
Hanan Syed
Senior Cyber Cons at a wholesaler/distributor
I typically use the product for reducing cyber risk, and I can investigate attacks more quickly using machine...
Read full review of LogRhythm UEBA [EOL] »
Deepanshu Hans
Solution Architect at a computer software company
I usually work with Exabeam for buying the SIEM and the SOAR solution, and I have already sold the solution to one of...
Read full review of Exabeam »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at a tech services company
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »

Review 1 of 5

Constantnos Achilleos
Product manger at a computer retailer
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at a security firm
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Axel Wittich
Manager of IT and Operations at a engineering company
We use it for receiving from our fax gateway and dropping faxes into our email service. We are a sales company with...
Read full review of GFI FaxMaker »

Review 1 of 5

Customer Service

Azhar Iqbal
Sr security information engineer at a tech services company
The technical support for LogRhythm SIEM is good.
Read full review of LogRhythm SIEM »
Sheikh Abu Ayub Azad
CEO at a tech services company
This kind of solution sometimes needs a quick response from support, and it can often take a while for them to...
Read full review of LogRhythm UEBA [EOL] »
JohnTamakloe
Solutions Architect at a tech services company
The technical support team is helpful.
Read full review of Exabeam »
Muluken Mekonene
Network Engineer at a outsourcing company
Exabeam Fusion SIEM's technical support is very good, and I rate Exabeam Fusion SIEM an eight out of ten for...
Read full review of Exabeam »
KuldeepBurra
Co-Founder & Managing Director at a tech services company
Customer support is quick enough. They were very static, but the response was good. The nature of the problem itself...
Read full review of NetMon »
Mokhammad Rakhman
Product Development - Security Solutions Manager at a tech services company
Customer support is very helpful and effectively solves my problems.
Read full review of LogRhythm SIEM »
Haitham AL-Sarmi
Information Security Analyst at a financial services firm
The solution has good technical support. I would rate the technical support from LogRhythm NextGen SIEM a four out of...
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Analyst at a legal firm
I've used their training. I have not used their tech support. Again, we have an administrator, he's been there. He...
Read full review of LogRhythm SIEM »
Anonymous User
Security Architect at a leisure / travel company
They're pretty good. Sometimes I wish they would be a little bit quicker getting back to you, at least when you open...
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Analyst at a non-profit
I have used tech support in the past and it is great. I definitely recommend tech support, we do go to the LogRhythm...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Engineer at a healthcare company
We have used technical support in the past and it hasn't been an issue. They get back with us fairly quickly. Great...
Read full review of LogRhythm SIEM »
Anonymous User
Sec Eng at a financial services firm
There were a lot of support calls we went through, and they would tweak and change a few settings here and there....
Read full review of LogRhythm SIEM »
Anonymous User
EMS-Scada Infrastructure Engineer at a energy/utilities company
It is a great experience all the time working with them. They are very useful, if they don't have the answer, they...
Read full review of LogRhythm SIEM »
Anonymous User
VP, Information Security Officer
Customer Service: It's the best there is. Technical Support: It's the best there is.
Read full review of LogRhythm SIEM »
Anonymous User
Deputy Ciso at a university
They're awesome. We use them all the time. I tell my staff that whenever you have an issue, the first thing you do is...
Read full review of LogRhythm SIEM »
Jorge Trujillo
Information Security Engineer at a financial services firm
It's been pretty good. After the deployment, I really haven't had to call them. They have a pretty nice knowledge...
Read full review of LogRhythm SIEM »
Timothy Sueck
Security Analyst at a financial services firm
Mostly very good. We have had some issues that have taken a long time to resolve, various technical issues that have...
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Analyst 2 at a non-profit
I've used LogRhythm tech support. I would rate it as very good, not excellent. For instance, we were trying to deal...
Read full review of LogRhythm SIEM »
MonsurAhmed
Manager at a financial services firm
LogRhythm's support team isn't responsive enough - it's common to wait a day or two for someone to deal with a case.
Read full review of NetMon »
Anonymous User
Systems Administrator at a construction company
We haven't contacted them yet.
Read full review of LogRhythm SIEM »
Anonymous User
Senior Manager, Distributed Systems at a insurance company
Customer Service: 8/10 Technical Support: 10/10
Read full review of LogRhythm SIEM »
Chamini Ellawala
Associate Senior Engineer - Network & Security at a tech services company
You can request support and they respond immediately. They're really good.
Read full review of LogRhythm SIEM »
Anonymous User
Security Analyst 3 at a comms service provider
We have used LogRhythm tech support and they are excellent. They have been very helpful.
Read full review of LogRhythm SIEM »
Anonymous User
Director Of Infrastructure And Security
It is very good. LogRhythm has also contributed some sales engineers to help us, We have also participated in a...
Read full review of LogRhythm SIEM »
Anonymous User
Data Security Architect at a comms service provider
Their technical support isn't so great.
Read full review of NetMon »
Anonymous User
Senior Solutions Architect at a tech services company
We have reached out to technical support in the past, and it's quite good. We've found them to be very good and very...
Read full review of Exabeam »
Deepanshu Hans
Solution Architect at a computer software company
I have never communicated with Exabeam's technical support and customer service. What I have heard about their...
Read full review of Exabeam »
Anonymous User
Security Advisor at a manufacturing company
I don't use it. My cohort, who is more of the SIEM admin, he uses it quite a bit. I think he's happy with it, as far...
Read full review of LogRhythm SIEM »
Nuwan Chathuranga
Team Lead - Network and Security at a tech consulting company
LogRhythm UEBA has very responsive technical support.
Read full review of LogRhythm UEBA [EOL] »
Anonymous User
Security Analyst at a financial services firm
Tech support is amazing. They always follow up with a document on how to do something and if you still need further...
Read full review of LogRhythm SIEM »

Review 1 of 30

Ted Mbugua
Security Manager at a tech services company
The support from GFI LanGuard has been good.
Read full review of GFI LanGuard »
Ashish-Gautam
Senior Technical Engineer at a tech services company
GFI's technical support is good.
Read full review of GFI LanGuard »
Mark Spiteri
IT Manager at a wholesaler/distributor
I've never contacted technical support because I just call the people that I contract to fix things and if they're...
Read full review of KerioControl »
Gilbert Mwiinga
Baobab College logo System Administrator at a university
We've been talking to them about the content filtering issue. The ticket was escalated, but we had to wait for two...
Read full review of KerioControl »
Ted Mbugua
Security Manager at a tech services company
Technical support is always easy. Anytime we have an issue or we need clarification, there is a number to call or...
Read full review of GFI LanGuard »
Saham Hendinejad
Chief Executive Officer at a retailer
I've never contacted technical support in the past.
Read full review of KerioControl »
Ted Mbugua
Security Manager at a tech services company
I opened a case with technical support and the person who was assisting me was very helpful. I was able to resolve my...
Read full review of GFI LanGuard »
Liam Bartlett
IT & Installations Manager at a hospitality company
I haven't contacted their technical support. If there are any issues then I get a network engineer guy first and see...
Read full review of KerioControl »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
Herbert Haug
Systems Administrator at a tech company
We have a partner who does other work for us. They are also a Microsoft partner. If we need any support, we receive...
Read full review of GFI FaxMaker »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
I rarely encounter problems, but when I do, I post a support ticket on the website and they reply very quickly.
Read full review of KerioConnect »
Cristian Concha
Chief of Technical Department at a tech services company
In general, I have not used it, except in version 9.2.5. The response was very good.
Read full review of KerioControl »
Daniel Mahar
Associate Director at a university
GFI's technical support for this solution could be better. It's hard to find information about Exinda, directly. It...
Read full review of Exinda »
Freddie Lewis
Solutions Architect at a transportation company
I used support once or twice when I hit the first license ceiling. I did log a support ticket in. They were fine....
Read full review of KerioControl »
TUNC BOZOGLU
Owner
Technical support is good. They respond right away.
Read full review of KerioControl »
MarcoVivaldelli
IT Director CEO at a consultancy
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
Matt Gerken
VP Engineering & Admin at a maritime company
I have not used the technical support. My experience initially with Kerio was dealing directly with Kerio and then at...
Read full review of KerioControl »
Anonymous User
Systems Engineer & Product Manager at a tech services company
Customer Service: Positive, compared to industry competition. Technical Support: Very good and improving.
Read full review of Exinda »
Bryant Dawson
Network Engineer at a marketing services firm
Customer Service: I never called them. Technical Support: I never called them.
Read full review of Exinda »
Anonymous User
Senior Technical Support -Security at a manufacturing company
Customer Service: Top notchTechnical Support: Top notch
Read full review of Exinda »
Michael Livingston
IT Director at a insurance company
I don't recall ever having to use their technical support.
Read full review of GFI FaxMaker »
Anonymous User
Freelance IT Specialist at a computer software company
I haven't contacted technical support in the past, to be honest. I'm the kind of person that I would rather look...
Read full review of KerioControl »
Anonymous User
Director at a tech services company
We have contacted technical support a handful of times and received some assistance.
Read full review of KerioConnect »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
Our experience with their tech support started off well. Then, a couple of their employees went wayward, but they got...
Read full review of Exinda »
Ray Kingdon
Technical Director at a tech services company
I have never had to use Kerio's customer support services.
Read full review of KerioControl »
Anonymous User
Lead Hand - Print Department at a marketing services firm
Customer support is reliable. It provides fast and excellent support.
Read full review of KerioConnect »
Owenmpk
IT Support Professional at a tech consulting company
The technical support was very good originally but fell short when GFI took over. It is now getting better.
Read full review of KerioControl »
Ralf Werner
IT Professional / Team Leader
I haven't had to use GFI's technical support for FaxMaker.
Read full review of GFI FaxMaker »
Anonymous User
Head of Networks at a recruiting/HR firm
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to...
Read full review of Exinda »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »

Review 1 of 30

Technical Support

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