Compare GEP Worldwide vs Infor

GEP Worldwide

Based on 13 reviews.

Infor

Based on 117 reviews.

Sample Customers

GEP SMART

Exxon Chevron Macys

Infor Nexus

Nulon

Infor Integrated Business Planning

Texas Chicken & Burgers, Kempinski Hotels, Astra Life, Allergan, Century Metal Recycling

Popular Solutions

0 reviews

5 reviews

0 reviews

5 reviews

Top Industries

Outsourcing Company

15%

Financial Services Firm

13%

Manufacturing Company

10%

Comms Service Provider

Manufacturing Company

15%

Comms Service Provider

10%

Construction Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

HareshSuralia
Senior lead consultant at a tech vendor
Infor LX is primarily used for manufacturing. The use case involved transitioning from a previous Wipro project,...
Read full review of Infor LX »
Adeel Ansari
Project Manager, Program at SPTLabtech
I can highlight a couple of other scenarios regarding my main use case or how I've implemented Infor CloudSuite. One...
Read full review of Infor CloudSuite »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
Infor Ln Manufacturing Consultant at a tech vendor
I am a user of Infor and occasionally use Salesforce as well. I have been using Infor for close to a decade. I am a...
Read full review of Infor LN »
Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »

Review 1 of 5

Customer Service

Anonymous User
Sr. Manager, Procurement & Systems Support at a media company
They're constantly updating, which is good. We also have a bi-weekly call and whenever there are release notes we...
Read full review of GEP SMART »
Anonymous User
Contracts Administrator, Supply Management at a energy/utilities company
Overall, SMART's technical support is slow. There has been a lot of miscommunication. There's a time barrier with a...
Read full review of GEP SMART »
Anonymous User
Director, Supply Chain / Design & Construction Technology at a hospitality company
We reach out to tech support. Sometimes we'll reach out to our relationship manager or the tech lead for the given...
Read full review of GEP SMART »
Reviewer57736
Senior Manager at a outsourcing company
They help us manage the technical support. Customer service and technical support are relatively closely linked.
Read full review of GEP SMART »
Anonymous User
Manager Strategy, Resource, and Supply Chain at a energy/utilities company
Technical support is pretty good. It got better once we got a steady-state customer service representative. The...
Read full review of GEP SMART »
Anonymous User
Senior Legal Specialist at a healthcare company
The team that we work with weekly, our customer support team, is amazing. They're very responsive. We go over what...
Read full review of GEP SMART »
Anonymous User
Sourcing Manager at a consultancy
We are in touch with the GEP team every two weeks to discuss various topics including usage, bugs, and enhancements....
Read full review of GEP SMART »
Sheila Bridge
Senior Director at True Value
Support is very responsive. When we reach out to them, they're very easy to work with and they're very conscientious...
Read full review of GEP SMART »
Anonymous User
Senior Product Manager at a university
I would give GEP support a 10 out of 10. They do a fantastic job and are very responsive. If there are escalations,...
Read full review of GEP SMART »
Anonymous User
Executive Vice President, Head of Procurement at a media company
They are responsive. As soon as we send something, they acknowledge it. There have been a few things that have...
Read full review of GEP SMART »
Anonymous User
Procurement Analytics Manager at a manufacturing company
I deal with both first-tier tech support and our account manager. We filter a lot of our requests and information...
Read full review of GEP SMART »
Anonymous User
Sr. Contracts Engineer at a energy/utilities company
They have an excellent technical support team. We have a biweekly meeting with the technical team, where they capture...
Read full review of GEP SMART »

Review 1 of 12

S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
The customer service and support is good. It's called Extreme Support, and it comes with an add-on for customers to...
Read full review of Infor CloudSuite »
Ahmed_Nagy
Application Manager at a tech services company
I would rate the technical support for the solution at ten out of ten.
Read full review of Infor dEPM »
Mike Potashnick
Director at Corporate Financial Management Systems

Read full review of Infor dEPM »
Ilias Jemili
ERP Consultant at a university
Support was helpful. They always replied on time. They were very professional too.
Read full review of Infor LN »
Haridas Narayanan
Director, Consulting Services at Blue Chip Computer
I would rate technical support at eight out of ten. Particularly in India, the support is excellent. There's a...
Read full review of Infor LN »
Jorge Saraiva
CTO at silicium consulting
Infor needs to create an online support chat directly embedded in the product. I will never understand why they don't...
Read full review of Infor LN »
Nakul Oza
Infor M3 Consultant at Wipro Limited
I have contacted technical support, and I would give them a rating of eight out of ten.
Read full review of Infor M3 »
Pravinkumar Bhandare
Principal Consultant - Infor M3 at Merino Consulting Services
When support is required, from Infor, it is not available at a large scale. Infor provides one portal for support. We...
Read full review of Infor M3 »
RENATOESPOLADORE
Enterprise Account Executive at RPEspoladore LTD
The technical support team are good, although they are often understaffed. However, they are not always able to...
Read full review of Infor LN »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
I can rate Infor's technical customer support highly. Infor has a hybrid approach, offering personalization which...
Read full review of Infor M3 »
Amr Elguindy
CIO at AITEK
The support is overall needs improvement.
Read full review of Infor LN »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »
Anonymous User
Regional Marketing Communications & Campaigns Manager at a retailer
I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth...
Read full review of Birst »
Anonymous User
Infor ERP LN Analyst at a tech services company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Infor LN »
Anonymous User
Logistic Services Team Leader at a financial services firm
I have no complaints about Infor support.
Read full review of Infor CloudSuite »
Anonymous User
IT Director at a manufacturing company
The system is really stable, so I rarely need to use technical support. I would rate the technical support a 10 as...
Read full review of Infor LX »
Randall Gatson
Sr ERP Support Analyst at a university
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Read full review of Infor CloudSuite »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor dEPM »
Anonymous User
IT Director at a manufacturing company
I have contacted Infor's technical support team since we were entering an area where we could have difficulties.
Read full review of Infor LX »
Anonymous User
Project Manager at a aerospace/defense firm
The support is excellent. It is a great company.
Read full review of Infor LN »
Zoltan Balassa
Executive Director at a tech services company
Technical support is provided by multiple partners in different countries, and the experience varies significantly....
Read full review of Infor LN »
JorgeSaraiva
CTO at SAPO
Infor LN have customer support in India but service could be improved. For example, suppose you're at an airport and...
Read full review of Infor LN »
Anonymous User
Manager - Presales and Solutions at a tech services company
Birst provides quick and helpful support on raised queries. Overall, the level of technical support is good.
Read full review of Birst »
Anonymous User
Technical Specialist at a tech services company
The tech support was an OK experience. Birst depends primarily on their forum for their issues to be resolved.
Read full review of Birst »
Anonymous User
Senior Software Engineer at a healthcare company
Customer Service: Customer service is great with one dedicated customer success manager and great support org. It has...
Read full review of Birst »
Anonymous User
Sr. Business Intelligence Consultant at Avantas, LLC
I would give technical support a 6.5/10 rating.
Read full review of Birst »
Anonymous User
Manager Data Services at a logistics company
Customer Service: Customer service is fantastic! We don't use Birst support often but when we do, they have been...
Read full review of Birst »
Gene Hammons, MBA
Director at a consultancy
Customer Service: Infor is impossible, but if you have a good reseller partner, they can handle just about any...
Read full review of Infor CloudSuite »
Anonymous User
Sr. Tech Specialist/ DBA/BI Developer at a educational organization
I would give technical support a rating of 3/10.
Read full review of Birst »
Anonymous User
Business Intelligence Consultant and Birst Expert at a tech consulting company
Technical support has a quick response time and a high quality of service. I would rate them with a 7/10, as there is...
Read full review of Birst »

Review 1 of 30

Technical Support

No Data Available

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