Compare GEP Worldwide vs Infor

GEP Worldwide

Based on 13 reviews.

Infor

Based on 114 reviews.

Sample Customers

GEP SMART

Exxon Chevron Macys

Infor Nexus

Nulon

Infor Integrated Business Planning

Texas Chicken & Burgers, Kempinski Hotels, Astra Life, Allergan, Century Metal Recycling

Popular Solutions

0 reviews

11 reviews

0 reviews

11 reviews

Top Industries

Energy/Utilities Company

12%

Outsourcing Company

12%

Financial Services Firm

11%

Manufacturing Company

17%

Computer Software Company

11%

Comms Service Provider

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
I use Infor LX for the manufacturing business at our plant. I mainly use it for operations such as purchasing,...
Read full review of Infor LX »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »
Nuno França
Executive Director at Onsearch
I work as a subcontractor for a company that worked with them for three to four years.
Read full review of Infor CloudSuite »
Anonymous User
Project Manager at a aerospace/defense firm
We are using ERP to manage all our business processes.
Read full review of Infor LN »

Review 1 of 5

Customer Service

Anonymous User
Sr. Contracts Engineer at a energy/utilities company
They have an excellent technical support team. We have a biweekly meeting with the technical team, where they capture...
Read full review of GEP SMART »
Anonymous User
Sourcing Manager at a consultancy
We are in touch with the GEP team every two weeks to discuss various topics including usage, bugs, and enhancements....
Read full review of GEP SMART »
Anonymous User
Manager Strategy, Resource, and Supply Chain at a energy/utilities company
Technical support is pretty good. It got better once we got a steady-state customer service representative. The...
Read full review of GEP SMART »
Anonymous User
Contracts Administrator, Supply Management at a energy/utilities company
Overall, SMART's technical support is slow. There has been a lot of miscommunication. There's a time barrier with a...
Read full review of GEP SMART »
Anonymous User
Procurement Analytics Manager at a manufacturing company
I deal with both first-tier tech support and our account manager. We filter a lot of our requests and information...
Read full review of GEP SMART »
Anonymous User
Director, Supply Chain / Design & Construction Technology at a hospitality company
We reach out to tech support. Sometimes we'll reach out to our relationship manager or the tech lead for the given...
Read full review of GEP SMART »
Anonymous User
Sr. Manager, Procurement & Systems Support at a media company
They're constantly updating, which is good. We also have a bi-weekly call and whenever there are release notes we...
Read full review of GEP SMART »
Reviewer57736
Senior Manager at a outsourcing company
They help us manage the technical support. Customer service and technical support are relatively closely linked.
Read full review of GEP SMART »
Anonymous User
Executive Vice President, Head of Procurement at a media company
They are responsive. As soon as we send something, they acknowledge it. There have been a few things that have...
Read full review of GEP SMART »
Sheila Bridge
Senior Director at True Value
Support is very responsive. When we reach out to them, they're very easy to work with and they're very conscientious...
Read full review of GEP SMART »
ChristinaJones
Senior Product Manager at a university
I would give GEP support a 10 out of 10. They do a fantastic job and are very responsive. If there are escalations,...
Read full review of GEP SMART »
Anonymous User
Senior Legal Specialist at a healthcare company
The team that we work with weekly, our customer support team, is amazing. They're very responsive. We go over what...
Read full review of GEP SMART »

Review 1 of 12

Pravinkumar Bhandare
Principal Consultant - Infor M3 at Merino Consulting Services
When support is required, from Infor, it is not available at a large scale. Infor provides one portal for support. We...
Read full review of Infor M3 »
Carlos Cardona
Operations Manager at Visual K
The support from Infor VISUAL is good. We create the incidents, and they usually answer on the same day.
Read full review of Infor VISUAL »
Dietmar Müller
Key Account Manager at Cronon GmbH
Technical support from Infor is rated an eight out of ten. They have very good support.
Read full review of Infor CloudSuite »
Arturo Ayala
Consultor Lx at Agencias Feduro S.A.
The technical support for Infor is very good, which is one reason my clients continue using their services. This...
Read full review of Infor LX »
Ahmed_Nagy
Application Manager at a tech services company
I would rate the technical support for the solution at ten out of ten.
Read full review of Infor dEPM »
Kadie Ch
ERP Consultant at Information system land
Infor's support was migrated to India, which has been ongoing for over ten years. I've experienced support both...
Read full review of Infor LX »
Haridas Narayanan
Director, Consulting Services at Blue Chip Computer
I would rate technical support at eight out of ten. Particularly in India, the support is excellent. There's a...
Read full review of Infor LN »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
Infor’s technical support is good. The tickets that we raised had been addressed very well. Our customers prefer L1,...
Read full review of Infor LN »
Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
Technical and product support is mainly provided by personnel in India, USA and Europe, though the main issues...
Read full review of Infor LX »
Haridas Narayanan
Director, Consulting Services at Blue Chip Computer
Support has been a concern since around 2011 or 2012. The offices in Bangkok or Singapore struggle to comprehend the...
Read full review of Infor CloudSuite »
Mike Potashnick
Director at Corporate Financial Management Systems

Read full review of Infor dEPM »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
I can rate Infor's technical customer support highly. Infor has a hybrid approach, offering personalization which...
Read full review of Infor M3 »
Anonymous User
Independent Consultant
I've contacted Infor M3 technical support, and the team was pretty good and quick to respond. The technical support...
Read full review of Infor M3 »
Anonymous User
IT Director at a manufacturing company
I have contacted Infor's technical support team since we were entering an area where we could have difficulties.
Read full review of Infor LX »
Anonymous User
Senior Data Engineer at a tech company
Personally, I have not interacted with their support team but when my colleagues did they received an average response.
Read full review of Birst »
Anonymous User
Director BI Services at a tech services company
Customer Service: The level of customer service is very high. Every customer has it's own CSM (Customer Success...
Read full review of Birst »
Anonymous User
Business Intelligence Manager at a real estate/law firm
Technical support is excellent.
Read full review of Birst »
Anonymous User
Lead Business Analyst at a tech services company
Customer Service: They do have good team which provides satisfactory customer service. Technical Support: They have...
Read full review of Infor LN »
Anonymous User
IT Programmer/Analyst at a healthcare company
I don't use technical support often, but it's good. I would rate them an eight out of ten. I don't work with them...
Read full review of Infor M3 »
Anonymous User
SunSystems Administrator at a energy/utilities company
Customer Service: We implemented Infor PM Q&A as part of a wider Infor SunSystems implementation and used a...
Read full review of Infor dEPM »
HareshSuralia
Project Manager, Senior Architect at Wipro
Infor's technical support isn't that good - the response when we have issues is slow.
Read full review of Infor LX »
Anonymous User
Sr. Manager of Enterprise Applications
We found technical support to be very good and responsive. Tier one support has higher technical expertise than with...
Read full review of Birst »
Anonymous User
Technical Specialist at a tech services company
The tech support was an OK experience. Birst depends primarily on their forum for their issues to be resolved.
Read full review of Birst »
Anonymous User
Business Intelligence Consultant and Birst Expert at a tech consulting company
Technical support has a quick response time and a high quality of service. I would rate them with a 7/10, as there is...
Read full review of Birst »
Anonymous User
Manager Data Services at a logistics company
Customer Service: Customer service is fantastic! We don't use Birst support often but when we do, they have been...
Read full review of Birst »
KabilanChakravarthy
HCM Consultant at a healthcare company
The technical support has improved significantly. When I started with the Manila team in the early days, it was...
Read full review of Infor CloudSuite »
Anonymous User
Director of Enterprise Applications at a computer software company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Anonymous User
CIS Consultant at a consultancy
The technical support is average, it could be improved.
Read full review of Infor M3 »
JorgeSaraiva
CTO at SAPO
Infor LN have customer support in India but service could be improved. For example, suppose you're at an airport and...
Read full review of Infor LN »
Rajashekar PK
IT Manager at GainInsights Solutions
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of Infor M3 »

Review 1 of 30

Technical Support

No Data Available

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