Compare Freshworks vs Sendbird

Freshworks

Based on 108 reviews.

Sendbird

Based on 11 reviews.

Sample Customers

Freshdesk

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember

Freshservice

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

AnsweriQ

Freshly, SeatGeek, Avalara, Expedia

Popular Solutions

15 reviews

10 reviews

5 reviews

11 reviews

Top Industries

Construction Company

14%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Construction Company

28%

Manufacturing Company

14%

Financial Services Firm

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Benjamin Ongutoye
Devops Engineer at ZuriChat
My main use case for Freshdesk Omni includes three ways. First, I use it to provide customer support through a ticket...
Read full review of Freshdesk Omni »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »
Arjun Bn
Business Development Manager at a consultancy
My main use case for Freshsales is the Sales Sequence feature, which automates the time-consuming process of sending...
Read full review of Freshsales »

Review 1 of 4

Shadrach Godwish Chukwu
SDR and Workflow Automation Specialist at a tech services company
I have been using Sendbird for approximately two years. I have been using Sendbird mainly for customer communication...
Read full review of Sendbird »

Review 1 of 1

Customer Service

Raja Farrar
IT Service Delivery Manager at Symposiam
I have seen a favorable return on investment resulting from Freshservice. Time savings are evident with MTTR reduced...
Read full review of Freshservice »
GeorgeMartin
Director and Owner at Innovo Limited
I've contacted customer support on multiple occasions and there are two main considerations; response time, and...
Read full review of Freshservice »
Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
Read full review of Freshdesk »
Leandro-Coelho
Engenheiro de pré-vendas at Pise4
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
Bharanidharan K
NOC SOC ANALYST at SAVIC Inc.
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows...
Read full review of Freshdesk »
TusharGoel
Cloud Engineer at TO THE NEW Digital
When an issue occurred regarding ticket merging in Freshservice, support was obtained through email. The customer...
Read full review of Freshservice »
ParthSudra
Solutions Architect at Locuz Enterprise Solutions Ltd
I would rate their support as a seven out of ten.
Read full review of Freshsales »
Gauri Thakur
Director, Portfolio Projects at Microland Limited
I don't communicate frequently with the technical support of Freshdesk. My customers, the OEM, do. My team has the...
Read full review of Freshdesk »
JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
Eslam Adel
Senior IT Service Delivery Specialist at Toshiba elaraby egypt
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
Read full review of Freshservice »
Mark Freemantle
Head of PMO at University of Utah Hospital
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
Read full review of Freshservice »
BahatiAsher Faith
Founder at AppNomu SalesQ
Customer support is excellent. They respond to technical questions on time, and you receive a dedicated account...
Read full review of Freshdesk Omni »
Parth Sudra
Solutions Architect at SHI India
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
Read full review of Freshdesk »
Tim Guilder
Head of Production Technology at ITV
The customer support has always been very engaged and they're good at communicating. I appreciate that they let us...
Read full review of Freshservice »
Amit Lavi
VP Customer Success at Secret Double Octopus
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Anonymous User
IT Project Team Leader
We've used support in the past and have gotten good feedback and assistance. We are happy with the level of support.
Read full review of Freshservice »
Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Anonymous User
Sr cloud engineer at a tech vendor
The customer support for Freshdesk Omni is good.
Read full review of Freshdesk Omni »
Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
Read full review of Freshservice »
Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
Read full review of Freshservice »
Oluwatosin Nelson
Product Manager at RelianceHealth
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
Read full review of Freshdesk »
Ashakir Akbar
SAP-Program Manager at Axium Packaging
Technical support is good and super fast.
Read full review of Freshdesk »
Yudhi Nr
Business Development Manager at Torch
I would the customer support an eight out of ten as they respond to our queries quickly.
Read full review of Freshsales »
Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
Read full review of Freshdesk »
Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
Read full review of Freshservice »
Anonymous User
IT Project Manager at a computer software company
I've never been in touch with support. I' not sure if anyone has. I can't speak to how helpful or responsive they...
Read full review of Freshservice »
Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Anonymous User
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
Read full review of Freshsales »
Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
Read full review of Freshservice »

Review 1 of 30

Adam Allison
Software Engineer at Howl
Their support team is helpful and responsive. They have a forum where both the community and support team respond...
Read full review of Sendbird »
Abhishek Arora
Vice President, Technology (Mobile Architecture & Platform Lead) at Playfora
The customer support for Sendbird is responsive. My experience with customer support is that it's responsive, but...
Read full review of Sendbird »
Aayushi Tailor
Senior Mobile Application Developer at qodors
The support team is really nice because I had one query, and I raised the ticket in support. I got my proper answers....
Read full review of Sendbird »
Shadrach Godwish Chukwu
SDR and Workflow Automation Specialist at a tech services company
I have not been able to contact Sendbird's support team. I cannot comment on their support since Sendbird is pretty...
Read full review of Sendbird »
Sanath Kavatooru
Software engineer at freelancer
Sendbird has a good support team. They sent team members to assist us weekly, resolving issues promptly. This ongoing...
Read full review of Sendbird »
Joshiravindra
Senior Software Engineer at freelancer
Sendbird's customer support is good. Whenever I had issues and mailed them, they replied within 24 to 72 hours....
Read full review of Sendbird »
Anonymous User
Software Engineer at a tech services company
I don't remember escalating any questions to technical support. Most issues could be reported directly on the...
Read full review of Sendbird »
Agustin Reinoso
Software Engineer at a financial services firm
5
Read full review of Sendbird »
Arslan Ali
Sr. Android Engineer at a comms service provider
The support service is unhelpful, especially when diagnosing and addressing crash issues. Even though we reached out...
Read full review of Sendbird »

Review 1 of 9

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.