Compare Freshworks vs Grafana Labs

Freshworks

Based on 104 reviews.

Grafana Labs

Based on 83 reviews.

Sample Customers

Popular Solutions

15 reviews

11 reviews

5 reviews

11 reviews

7 reviews

Grafana Enterprise Stack

11 reviews

Top Industries

Construction Company

13%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »
Arjun Bn
Business Development Manager at a consultancy
My main use case for Freshsales is the Sales Sequence feature, which automates the time-consuming process of sending...
Read full review of Freshsales »

Review 1 of 3

BasilJiji
System engineer at a retailer
My main use case for Grafana involves operational dashboarding and data visualization, where I use it as a central...
Read full review of Grafana »
Anonymous User
Regional Associate & Engineer at a outsourcing company
Grafana Loki is part of our observability toolkit focusing on monitoring, network performance, and infrastructure...
Read full review of Grafana Loki »
Rajan M
Test Lead at Calpine Group
We are using Grafana Enterprise Stack for monitoring web applications and server behaviors. We also monitor batch...
Read full review of Grafana Enterprise Stack »
Anonymous User
Works
I find Grafana offers easy customization for simple or standard customer dashboards and integrates natively within...
Read full review of Grafana Labs Grafana Cloud observability: Grafana, Prometheus metrics, logs, traces »

Review 1 of 4

Customer Service

Amit Lavi
VP Customer Success at Secret Double Octopus
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Iurii Efimov
Head Of Product & Engineering (Cpto) at a real estate/law firm
The customer support I received was great.
Read full review of Freshdesk »
Tim Guilder
Head of Production Technology at ITV
The customer support has always been very engaged and they're good at communicating. I appreciate that they let us...
Read full review of Freshservice »
Bharanidharan K
NOC SOC ANALYST at SAVIC Inc.
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows...
Read full review of Freshdesk »
Sonu Thomas
Operations Manager at Cognitive Global
I would rate Freshworks support an eight on a scale from zero to ten.
Read full review of Freshsales »
Leandro-Coelho
Engenheiro de pré-vendas at Pise4
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
Ehwsf Duhsf
Senior Executive ICT at Avarna
For maintenance and support, we have a dedicated team. In case we require support, it is assigned to someone who is...
Read full review of Freshdesk »
Vinoxas Mishara
Project Manager at Yohanna
The customer support is relatively very proactive and supportive 24/7, and I am very happy with them because they...
Read full review of Freshdesk »
Yousef Almomani
Systems Engineer at a consultancy
The customer support for Freshservice is super great, and I would rate the customer support a 10 out of 10.
Read full review of Freshservice »
Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
Read full review of Freshservice »
Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
Read full review of Freshservice »
Jesus Villanueva
Private at Private Entrepreneur
I have contacted technical support. It wasn't very easy. Even as a retailer partner, sometimes it was difficult to...
Read full review of Freshservice »
Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
Read full review of Freshservice »
Oluwatosin Nelson
Product Manager at RelianceHealth
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
Read full review of Freshdesk »
Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
Read full review of Freshservice »
Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
Read full review of Freshdesk »
Line WillumsenSolem
Development Manager at Horizon Software
I haven’t contacted technical support myself, but I've heard that it is good.
Read full review of Freshdesk »
Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
Read full review of Freshdesk »
Cesar Quiroz
CIO at Grupo Kasto
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
Read full review of Freshservice »
Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
Read full review of Freshservice »
Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
Read full review of Freshservice »
Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
Read full review of Freshservice »
Yudhi Nr
Business Development Manager at Torch
I would the customer support an eight out of ten as they respond to our queries quickly.
Read full review of Freshsales »
Divya BC
CX Team at Padah Solutions
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
Read full review of Freshservice »
Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
The Freshdesk support team has been good. If you reach out for needed support, they are responsive. However, we have...
Read full review of Freshdesk »
Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
Read full review of Freshservice »
Anonymous User
Sr cloud engineer at a tech vendor
The customer support for Freshdesk Omni is good.
Read full review of Freshdesk Omni »
Riendi Aziz P
Head Advisor Infrastructure Cloud Architect at Adrienutech
My interactions with Freshdesk's technical support indicate they are good and responsive, according to my team's...
Read full review of Freshdesk »

Review 1 of 30

Łukasz Zawrotny
System Engineer / Systems & Storage at Vernity
I have always used the online forums or the internet to find information related to the product. I have not contacted...
Read full review of Grafana »
Gregory Diana
Managing Director at Exponential Energy (Pty) Ltd
Grafana has a very good wiki where you can get help. But direct support from them is very limited. They focus on...
Read full review of Grafana Enterprise Stack »
Vladislav Iofe
Application Architect at CUSTIS
The solution's customer service team has several support engineers to address the queries.
Read full review of Grafana »
SandeepSrirangam
Staff Engineer at Project44
For open source, Grafana does not have technical support. It has an open forum where you can post your questions, and...
Read full review of Grafana »
AnmolRai
Technical Consultant Project Lead at a consultancy
We have good technical support.
Read full review of Grafana »
Sarthak Kushwaha
Software Development Engineer I / Backend Engineer at Primathon
The customer support team of Grafana is available for the enterprise and pro versions. However, there is a vast...
Read full review of Grafana »
Nguyen Minh An
DevOps Engineer at Orochi Network
I have not had to contact their support team. I resolve any issues using Google or their GitHub platform.
Read full review of Grafana Loki »
Julian-Lewis
Senior Application Performance Monitoring and Alerting Specialist at a transportation company
I usually solve problems by myself. I very rarely get in touch with technical support as we don't have that option.
Read full review of Grafana »
Jorge Florez
Head SRE Latam at PayU
My company has the open-source version of Grafana, so it gets support from the community. The community support is good.
Read full review of Grafana »
Mustafa Husny
Senior System Engineer at Techline-eg
The online technical support is good. Whenever I encounter an issue, I can usually resolve it by conducting a quick...
Read full review of Grafana Loki »
Mustafa Husny
Senior System Engineer at Techline-eg
I use Google to search for answers.
Read full review of Grafana Enterprise Stack »
AbhishekGupta
Engineering Leader at Walmart
I have not used the support from Grafana.
Read full review of Grafana »
Herve MEFTAH
DevOps/Kubernetes consultant at a tech services company
Customer support is quite efficient.
Read full review of Grafana »
Rafael Jose Tovar Garrido
Director at Taotesting
We have raised a lot of tickets, and they respond fast. I rate the technical support a ten out of ten.
Read full review of Grafana »
Anonymous User
Regional Associate & Engineer at a outsourcing company
I would rate their support an eight—they provide good support.
Read full review of Grafana Loki »
Jherzon Nava
IT Manager at Software Gurus
Grafana Loki's technical support is not good. We would be lost if we didn't have the Grafana community support.
Read full review of Grafana Loki »
Dmitrey Kazin
DevOps Engineer at Interdiciplinary center
Grafana has excellent support, including solution architects who assist with dashboard design, architectural choices,...
Read full review of Grafana Enterprise Stack »
Anonymous User
Director of Engineering at a insurance company
We might have gotten help from technical support, but I'm not sure how much since I haven't seen an invoice for...
Read full review of Grafana »
Anonymous User
Information Technology Operations Manager at a financial services firm
The team that is implementing the solution has relied quite a bit on the support and forums, and so far, it has been...
Read full review of Grafana »
Varaprasad
Senior Technical Lead
Technical support is fine. They have been helpful and responsive.
Read full review of Grafana »
Allan Pressi
Owner at Rischio Compliance
I would rate their support as an eight on a scale of one to ten.
Read full review of Grafana Enterprise Stack »
Anonymous User
IT Project Manager at a comms service provider
I have not needed technical support.
Read full review of Grafana »
Adam Russak
Sr. DevOps at a tech vendor
I'm not familiar with Grafana's feature in terms of community and documentation since I've been here only a few...
Read full review of Grafana »
SrikanthDoddi
Principal Member of Technical Staff at a tech vendor
As Grafana is involved with the DX APM, we used to reach out to the vendor about any issues on the Grafana related to...
Read full review of Grafana »
Kalinga Ranasinghe
SRE at Incen AG
Because it's open source, I can rely on myself and get community support for integration issues and things like that....
Read full review of Grafana Loki »
Anonymous User
Software Engineer at a consultancy
I refer to the solution's online documentation in case of technical errors.
Read full review of Grafana »
Anonymous User
Senior Associate at a consultancy
I have never needed technical support.
Read full review of Grafana »
Anonymous User
System & Network Engineer at a tech company
All support is provided by the community, and the documentation is sufficient to solve somes issues.
Read full review of Grafana »
Nadav Weidman
DevOps Engineer at Vimeo, LLC
Grafana's customer support is mainly for developers. We didn't need to reach out to them for troubleshooting or any...
Read full review of Grafana »
Yaser Ibrahim
Team lead at NTG
I did not need to search for support or help from my team. I worked through the installations and some difficulties...
Read full review of Grafana Enterprise Stack »

Review 1 of 30

Technical Support

No Data Available

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