Compare Freshworks vs Grafana Labs

No more typing reviews! Try our Samantha, our new voice AI agent.

Freshworks

Based on 118 reviews.

Grafana Labs

Based on 84 reviews.

Sample Customers

Popular Solutions

14 reviews

8 reviews

14 reviews

11 reviews

4 reviews

Grafana Enterprise Stack

8 reviews

Top Industries

Construction Company

13%

Comms Service Provider

12%

Outsourcing Company

11%

Manufacturing Company

9%

Financial Services Firm

13%

Comms Service Provider

11%

Manufacturing Company

9%

Computer Software Company

9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Sumesh Gansar
Product Marketing Manager at Samsung
I primarily use Freshsales as a sales CRM software. It is very easy to use, and it provides me with all the...
Read full review of Freshsales »
Apeksha Ghatge
Sr. Customer Success Manager - Project Delivery at Kazam
I use Freshdesk Omni for our inter-department communication and also for connecting with our clients, where the...
Read full review of Freshdesk Omni »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »

Review 1 of 4

Vitthal Gole
Devops Engineer at AIQOD
The main use case for Grafana is that we are using Prometheus to collect the metrics, and primarily use Grafana for...
Read full review of Grafana »
Anonymous User
Regional Associate & Engineer at a outsourcing company
Grafana Loki is part of our observability toolkit focusing on monitoring, network performance, and infrastructure...
Read full review of Grafana Loki »
Rajan M
Test Lead at Calpine Group
We are using Grafana Enterprise Stack for monitoring web applications and server behaviors. We also monitor batch...
Read full review of Grafana Enterprise Stack »
Anonymous User
Works
I find Grafana offers easy customization for simple or standard customer dashboards and integrates natively within...
Read full review of Grafana Labs Grafana Cloud observability: Grafana, Prometheus metrics, logs, traces »

Review 1 of 4

Customer Service

Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
Read full review of Freshdesk »
Iurii Efimov
Head Of Product & Engineering (Cpto) at a real estate/law firm
The customer support I received was great.
Read full review of Freshdesk »
Dedy Mulyadi
General Manager - Head of IT and Security at Centratama Group
Support is quite good.
Read full review of Freshservice »
Sumesh Gansar
Product Marketing Manager at Samsung
The customer support is quite good. They are very knowledgeable, very dedicated, and very prompt, which is something...
Read full review of Freshsales »
Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
Read full review of Freshservice »
SujayRao
Senior Manager, Customer Value & Innovation at CoinDCX
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
Read full review of Freshdesk »
Bharanidharan K
NOC SOC ANALYST at SAVIC Inc.
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows...
Read full review of Freshdesk »
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
I have used the vendor's tech support, and they are very responsive, with room for improvement. Occasionally, dealing...
Read full review of Freshdesk »
Sonu Thomas
Operations Manager at Cognitive Global
I would rate Freshworks support an eight on a scale from zero to ten.
Read full review of Freshsales »
Bijoykrishna Das
sap technical lead at a manufacturing company
The technical support team is very good.
Read full review of Freshservice »
ParthSudra
Solutions Architect at Locuz Enterprise Solutions Ltd
My approach to customer service depends on the customer experience feedback I receive. I use a prepared checklist to...
Read full review of Freshdesk Omni »
Amit Lavi
VP Customer Success at Secret Double Octopus
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Parth Sudra
Solutions Architect at SHI India
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
Read full review of Freshdesk »
Ashutosh Jha
Project engineer at IT Solution india private limited
I have not used customer support often, but the customer support is good. I have tried it one or two times.
Read full review of Freshdesk »
Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
Read full review of Freshservice »
Yousef Almomani
Systems Engineer at a consultancy
The customer support for Freshservice is super great, and I would rate the customer support a 10 out of 10.
Read full review of Freshservice »
TusharGoel
Cloud Engineer at TO THE NEW Digital
When an issue occurred regarding ticket merging in Freshservice, support was obtained through email. The customer...
Read full review of Freshservice »
Anonymous User
Product Manager at a consultancy
I would rate customer service around a five.
Read full review of Freshdesk Omni »
MilafZaid
Customer Service Manager at HOI
I've been in touch with technical support in the past. I'm not exactly satisfied with their level of support. It's...
Read full review of Freshdesk »
Harshit Pahuja
Operations Manager at Be You Plus
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
Read full review of Freshservice »
reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
Read full review of Freshservice »
Srini Konakanchi
Vice President at Sysnet Global Technologies
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
Read full review of Freshdesk »
Yudhi Nr
Business Development Manager at Torch
I would the customer support an eight out of ten as they respond to our queries quickly.
Read full review of Freshsales »
Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
Read full review of Freshservice »
Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
Read full review of Freshservice »
Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
Read full review of Freshservice »
Jesus Villanueva
Private at Private Entrepreneur
I have contacted technical support. It wasn't very easy. Even as a retailer partner, sometimes it was difficult to...
Read full review of Freshservice »
Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
Read full review of Freshservice »

Review 1 of 30

Sarthak Kushwaha
Software Development Engineer I / Backend Engineer at Primathon
The customer support team of Grafana is available for the enterprise and pro versions. However, there is a vast...
Read full review of Grafana »
Muneeb Shoukat
DevOps Engineer at Venturenox
I rate the technical support a ten out of ten.
Read full review of Grafana Loki »
Arjun Pandey
Engineering Lead- Cloud and Platform Architecture at a financial services firm
The community is really very active. If we reach out, they come to us with solutions. They are a young community. The...
Read full review of Grafana Loki »
Mustafa Husny
Senior System Engineer at Techline-eg
The online technical support is good. Whenever I encounter an issue, I can usually resolve it by conducting a quick...
Read full review of Grafana Loki »
Herve MEFTAH
DevOps/Kubernetes consultant at a tech services company
Customer support is quite efficient.
Read full review of Grafana »
Johnson Adekunle
Senior Software Engineer | AWS Certified Solutions Architect at Venture Garden Group
We have not had any experience with customer service and support yet.
Read full review of Grafana »
BasilJiji
System engineer at a retailer
Customer support for Grafana is solid. The community support is massive, and the technical support team is very...
Read full review of Grafana »
HemantKumar7
Senior Site Reliability Engineer at a tech vendor
The customer support for Grafana is excellent.
Read full review of Grafana »
Julian-Lewis
Senior Application Performance Monitoring and Alerting Specialist at a transportation company
I usually solve problems by myself. I very rarely get in touch with technical support as we don't have that option.
Read full review of Grafana »
AnmolRai
Technical Consultant Project Lead at a consultancy
We have good technical support.
Read full review of Grafana »
Jorge Florez
Head SRE Latam at PayU
My company has the open-source version of Grafana, so it gets support from the community. The community support is good.
Read full review of Grafana »
Gregory Diana
Managing Director at Exponential Energy (Pty) Ltd
Grafana has a very good wiki where you can get help. But direct support from them is very limited. They focus on...
Read full review of Grafana Enterprise Stack »
Vladislav Iofe
Application Architect at CUSTIS
The solution's customer service team has several support engineers to address the queries.
Read full review of Grafana »
Vitthal Gole
Devops Engineer at AIQOD
The customer support for Grafana is acceptable, but as we used the community edition, we primarily relied on the...
Read full review of Grafana »
Volodymyr Bondarchuk
Senior System Engineer at Novell
I usually do not use official support; I typically rely on community blogs and forums for support of Grafana Loki.
Read full review of Grafana Loki »
Łukasz Zawrotny
System Engineer / Systems & Storage at Vernity
I have always used the online forums or the internet to find information related to the product. I have not contacted...
Read full review of Grafana »
Adam Russak
Sr. DevOps at a tech vendor
I'm not familiar with Grafana's feature in terms of community and documentation since I've been here only a few...
Read full review of Grafana »
Anonymous User
System & Network Engineer at a tech company
All support is provided by the community, and the documentation is sufficient to solve somes issues.
Read full review of Grafana »
Anonymous User
Director of Engineering at a insurance company
We might have gotten help from technical support, but I'm not sure how much since I haven't seen an invoice for...
Read full review of Grafana »
Anonymous User
Regional Associate & Engineer at a outsourcing company
I would rate their support an eight—they provide good support.
Read full review of Grafana Loki »
Kalinga Ranasinghe
SRE at Incen AG
Because it's open source, I can rely on myself and get community support for integration issues and things like that....
Read full review of Grafana Loki »
Rafael Jose Tovar Garrido
Director at Taotesting
We have raised a lot of tickets, and they respond fast. I rate the technical support a ten out of ten.
Read full review of Grafana »
Omer Cohen
DevOps Team Lead at Kadabra
I do not use Grafana's support for technical issues because I have found solutions on Stack Overflow and ChatGPT...
Read full review of Grafana »
Abdelkader Houchi
IT Analyst at Hydro Quebec
The department where we worked has used support. We had to collaborate with Grafana since sometimes we were applying...
Read full review of Grafana »
Anonymous User
IT Project Manager at a comms service provider
I have not needed technical support.
Read full review of Grafana »
Anonymous User
Information Technology Operations Manager at a financial services firm
The team that is implementing the solution has relied quite a bit on the support and forums, and so far, it has been...
Read full review of Grafana »
Nadav Weidman
DevOps Engineer at Vimeo, LLC
Grafana's customer support is mainly for developers. We didn't need to reach out to them for troubleshooting or any...
Read full review of Grafana »
Varaprasad
Senior Technical Lead
Technical support is fine. They have been helpful and responsive.
Read full review of Grafana »
Yaser Ibrahim
Team lead at NTG
I did not need to search for support or help from my team. I worked through the installations and some difficulties...
Read full review of Grafana Enterprise Stack »
Anonymous User
Software Engineer at a consultancy
I refer to the solution's online documentation in case of technical errors.
Read full review of Grafana »

Review 1 of 30

Technical Support

No Data Available

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.