Compare Fortra vs SonicWall

Fortra

Based on 194 reviews.

SonicWall

Based on 291 reviews.

Latest Research

Buyer's Guide

Digital Guardian vs. SonicWall Capture Advanced Threat Protection

December 2025

SonicWall Capture Advanced Threat Protection vs. Digital Guardian

Updated: December 2025

Buyer's Guide

Fortra's Clearswift Secure Email Gateway vs. SonicWall Email Security

December 2025

SonicWall Email Security vs. Fortra's Clearswift Secure Email Gateway

Updated: December 2025

Buyer's Guide

Fortra's Clearswift Secure Email Gateway vs. SonicWall Email Security

December 2025

Fortra's Clearswift Secure Email Gateway vs. SonicWall Email Security

Updated: December 2025

Buyer's Guide

Digital Guardian vs. SonicWall Capture Advanced Threat Protection

December 2025

Digital Guardian vs. SonicWall Capture Advanced Threat Protection

Updated: December 2025

Sample Customers

Digital Guardian

The Fifth Avenue Theatre, Jabil Circuit

Fortra's Agari

NACHA

SonicWall Email Security

Star Kay White, Locala Community Partnerships

SonicWall Capture Advanced Threat Protection

Wonder Cement, Foster Clark Products

SonicWall Capture Client

Luton College

Popular Solutions

64 reviews

16 reviews

4 reviews

14 reviews

11 reviews

19 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Comms Service Provider

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jane Rachma Kiniti
IT Project Manager at a retailer
My main use case for Automate is automating my everyday tasks, such as reporting, task assignment, and updating...
Read full review of Fortra's Automate »
Syed Mubeen
IT Manager at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Anuj Bhagwat
DevOps Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Kallamuddin Ansari
Cyber Security Consultant at a security firm
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at a construction company
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Mahendra Basera
Sr.Engineer at a computer software company
We have SonicWall NSa models including NSA 2600, NSA 3600, and 6600 firewalls in our environment.We have used the...
Read full review of SonicWall NSa »
Hesdi Triantono
Product Manager at a tech services company
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »

Review 1 of 5

Customer Service

Yash Bawane
Data engineer at a consultancy
The support team was responsive and helpful. They guided us thoroughly whenever we had an issue. It's somewhat...
Read full review of GoAnywhere MFT »
Elavazhagan Palanisamy
Software Engineer at a consultancy
I would rate the technical support an eight out of ten.
Read full review of GoAnywhere MFT »
Chetan Yelve
Software Engineer at a tech services company
I would rate the technical support between eight to nine. They provide great help. I would rate it a nine.
Read full review of GoAnywhere MFT »
Steve Ballantyne
Network Infrastructure Security Architect at a healthcare company
The technical support is great. They provide quality responses.
Read full review of GoAnywhere MFT »
Syed Mubeen
IT Manager at a tech services company
For vendor support, such as Fortra support, I would rate it a seven because all the support comes from different...
Read full review of Digital Guardian »
Prashant Fauzdar
Senior Solution Lead at a healthcare company
Their technical support is good. Responses are not really instantaneous, but they respond within their SLA. They...
Read full review of GoAnywhere MFT »
Joshua Rule
Senior Integration Consultant at a computer software company
I never interacted with the solution's technical support, but their website was pretty robust with knowledge articles.
Read full review of GoAnywhere MFT »
FranciscoSosa Garcia
RPA Architect & RPA Product Owner
While, in general, technical support was good, the knowledge base on offer was awful. The online support, that kind...
Read full review of Fortra's Automate »
Jorge Terrero
Lead Developer at a construction company
The support from them has been amazing. They're always on top of things. We call whenever we need something, and if...
Read full review of GoAnywhere MFT »
Ravi Kumar Dake
Software Developer at a computer software company
I would rate Fortra's support for Globalscape EFT around a seven on a scale of one to ten. I worked on-site in South...
Read full review of Globalscape EFT »
Anonymous User
IT & Security Manager at a manufacturing company
We did not require any support. It is very simple. We are only using the file transfer, so it is very simple.
Read full review of GoAnywhere MFT »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Globalscape EFT »
ImadMehmood
Technical Engineer
The technical support is good. Their development team releases new versions 4 times a year.
Read full review of GoAnywhere MFT »
Anonymous User
Managing Director at a tech vendor
I have not been in contact with technical support.
Read full review of Fortra's Agari »
Riyad Chowdhury
Senior Systems Engineer at a media company
I have not contacted the technical support.
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Senior Tech Analyst at a financial services firm
I never contacted them. We had an on-site team for that, but I have attended calls with them. They are very prompt....
Read full review of GoAnywhere MFT »
Chandan Yadav
Tech Consultant at a tech services company
While the technical support team is knowledgeable, their response time for critical issues needs improvement. A...
Read full review of GoAnywhere MFT »
Tom Foale
CTO at a cloud solution provider
Technical support is very good. We have a customer support manager and he is very good and very helpful.
Read full review of Fortra's Agari »
Anonymous User
Works at a educational organization
Their customer service is good, with decent support. They get back to us within a day with answers. Their...
Read full review of GoAnywhere MFT »
Anonymous User
IT consultant at a tech services company
For the most part, we have been in a test evaluation phase and we have not needed to use the technical support until...
Read full review of GoAnywhere MFT »
Ernesto Martinez
Principal Consultant at a tech services company
The technical support is really terrific.
Read full review of Digital Guardian »
Anonymous User
Application Development Manager at a government
The tech support is pretty good, and the team members are knowledgeable for the most part; I rate them eight out of ten.
Read full review of GoAnywhere MFT »
Shreeshail Mali
Project Manager - DevOps Engineer at a computer software company
In regards to the technical support for GoAnywhere MFT, I would rate support an eight out of ten.
Read full review of GoAnywhere MFT »
Selvin Hernandez
Tech Support II at a insurance company
The quality of the support for GoAnywhere MFT is pretty good when they have knowledge of what's going on. We usually...
Read full review of GoAnywhere MFT »
Sushruth Ram
Product Management Consultant at a consultancy
The experience with GoAnywhere MFT support could have been better and quicker from their end. Apart from that, I did...
Read full review of GoAnywhere MFT »
Koffi Martial Assouman
Pre-Sales Support Engineer at a tech services company
We're really satisfied with customer service and support.
Read full review of Fortra's Clearswift Secure Web Gateway »
Reviewer32052
Presales Specialist at a tech services company
The customer service with Digital Guardian is good because they answer fast. The Help Desk is also really good. We...
Read full review of Digital Guardian »
Ton Roelandse
Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy
We had Professional Services included and from a service perspective, I think that they are good. However, they are...
Read full review of Fortra's Automate »
Brian Davidson
VP/Core System Support Manager at a financial services firm
Their tech support is pretty good in responding to us and in helping us to work through any issues that might crop...
Read full review of GoAnywhere MFT »
Frank Rotiroti
System Administration at a insurance company
Their support is great. They've always been there whenever we had any issues. They always provided a prompt courier...
Read full review of GoAnywhere MFT »

Review 1 of 30

PhosikaSithisane
Power System Engineer at a retailer
It is difficult to contact SonicWall Email Security’s technical support team.
Read full review of SonicWall Email Security »
Rich Darress
Chief Operating Officer at a tech services company
The tool's support is phenomenal. When I open a ticket online, I can immediately call their toll-free number for...
Read full review of SonicWall Mobile Connect »
Deljin Davis
HPC engineer at a manufacturing company
The customer support is really nice, and we have interacted with them.I would rate the customer support a 10 out of 10.
Read full review of SonicWall NSv »
Alan O'Kelly
Manager, Business Operations & Senior Project Manager at a construction company
The customer support for SonicWall NSv is good.
Read full review of SonicWall NSv »
RajeshKumar20
Senior Engineer at a computer software company
The solution’s technical support is good.
Read full review of SonicWall NSv »
SyedTaha
Head of IT and Information Security at a construction company
I've always had a good response from technical support. They've always provided helpful solutions.
Read full review of SonicWall TZ »
VinodPol
Vice President and Head - IT Telecom, Software License Management and Collaboration at a tech vendor
SonicWall's technical support team is not good. They never respond or provide any solution.
Read full review of SonicWall NSSP »
PhosikaSithisane
Power System Engineer at a retailer
Technical support isn't bad, but it isn't the best. Sometimes, we don't receive the answers we're looking for, so we...
Read full review of SonicWall NSa »
Mahendra Basera
Sr.Engineer at a computer software company
When we face any challenges or technical issues with the firewall, SonicWall support is always available to help us...
Read full review of SonicWall NSa »
Anonymous User
General Consul of Japan
We have very good IT consultants who provide technical support.
Read full review of SonicWall SMA »
Anonymous User
Vice President
We haven't used tech support, at least, not that I'm aware of. We outsourced all of our IT stuff. They may have used...
Read full review of SonicWall TZ »
M Aslam
network security engineer
I appreciate the customer support of SonicWall because, in most cases, issues have been resolved quickly. One of the...
Read full review of SonicWall NSv »
Darshil Sanghvi
Consultant at a tech services company
The technical support was responsive.
Read full review of SonicWall SMA »
Anonymous User
IT Security Analyst at a outsourcing company
The support that I get from SonicWall is good. They have supported us for more than ten years and we haven't faced...
Read full review of SonicWall NSa »
Anonymous User
President at a tech services company
SonicWall has exceptional tech support. I would rate checkpoint support best, SonicWall next, and Fortinet would be...
Read full review of SonicWall NSa »
Anonymous User
IT Manager at a educational organization
We have a license for support. We can raise a ticket if we need any assistance from their support. They are good, and...
Read full review of SonicWall NSa »
Balaraju K
Technical Lead at a tech services company
SonicWall support is good. I rate it 10 out of 10.
Read full review of SonicWall NSa »
Kenneth Eygenraam
Solutions Architect at a tech services company
The technical support from SonicWall is good. However, if it were easier to access where you were not stuck in a...
Read full review of SonicWall NSa »
Darshil Sanghvi
Consultant at a tech services company
We contacted SonicWall for assistance with our deployment and they were very good.
Read full review of SonicWall Mobile Connect »
Shahid Abbas
Manager of IT at a healthcare company
I didn't use support over the last nine years, except for handling the device replacement itself. I needed a device...
Read full review of SonicWall NSa »
Jeremi Albrizio
Information Security Manager at a manufacturing company
I've never used SonicWall tech support.
Read full review of SonicWall NSa »
Kelly Sietmann
Senior Manager Information Technology Infrastructure at a wholesaler/distributor
The technical support is great.
Read full review of SonicWall NSa »
Puneet Dobhal
Director at a tech vendor
We've never dealt with technical support. We've managed to handle any issues ourselves, in-house. I can't speak to...
Read full review of SonicWall TZ »
GK1
Information Technology Team at a manufacturing company
SonicWall NSa support is fine overall. My company always gets help from the local vendor.
Read full review of SonicWall NSa »
MohammadAta
Technical Manager, NOC
We haven't needed to contact customer support.
Read full review of SonicWall Capture Advanced Threat Protection »
Keyur_Shah
Sr. Executive IT / DP at a financial services firm
It was difficult to contact technical support online.
Read full review of SonicWall TZ »
Darshil Sanghvi
Consultant at a tech services company
When we initially deployed, this was a completely new product for us so we had to call the Sonic support team and...
Read full review of SonicWall Wireless Network Manager »
Anonymous User
IT Administrator at a legal firm
Customer support requires additional engineers because their long response times are problematic.
Read full review of SonicWall NSa »
Anonymous User
Manager at a manufacturing company
Tech support is okay, but the product needs much improvement.
Read full review of SonicWall NSa »
Anonymous User
CEO at a recruiting/HR firm
I have been fortunate to work with a solution specialist company that consistently provided tech support. They...
Read full review of SonicWall NSv »

Review 1 of 30

Technical Support

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