Compare Fortra vs SonicWall

Fortra

Based on 224 reviews.

SonicWall

Based on 296 reviews.

Latest Research

Buyer's Guide

Digital Guardian vs. SonicWall Capture Advanced Threat Protection

April 2026

SonicWall Capture Advanced Threat Protection vs. Digital Guardian

Updated: April 2026

Buyer's Guide

Fortra's Clearswift Secure Email Gateway vs. SonicWall Email Security

June 2026

SonicWall Email Security vs. Fortra's Clearswift Secure Email Gateway

Updated: June 2026

Buyer's Guide

Fortra's Agari vs. SonicWall Email Security

June 2026

SonicWall Email Security vs. Fortra's Agari

Updated: June 2026

Buyer's Guide

Fortra's Clearswift Secure Email Gateway vs. SonicWall Email Security

June 2026

Fortra's Clearswift Secure Email Gateway vs. SonicWall Email Security

Updated: June 2026

Buyer's Guide

Digital Guardian vs. SonicWall Capture Advanced Threat Protection

April 2026

Digital Guardian vs. SonicWall Capture Advanced Threat Protection

Updated: April 2026

Sample Customers

Digital Guardian

The Fifth Avenue Theatre, Jabil Circuit

Fortra's Agari

NACHA

SonicWall Email Security

Star Kay White, Locala Community Partnerships

SonicWall Capture Advanced Threat Protection

Wonder Cement, Foster Clark Products

SonicWall Capture Client

Luton College

Popular Solutions

92 reviews

22 reviews

4 reviews

9 reviews

9 reviews

20 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Construction Company

Computer Software Company

Comms Service Provider

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anuj Bhagwat
Dev Ops Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Anthony Tuhame
Information Technology Manager at Everseen
When I was first hired at this company, we were using Fortra's Automate only for generating reports from Excel and...
Read full review of Fortra's Automate »
BrandoDiego
System Engineer/Consultant at Notable Frontier Sdn Bhd
I work with Fortra's Digital Guardian as a consultant. As of now, I am using Fortra's Digital Guardian for Endpoint...
Read full review of Fortra's Digital Guardian »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »

Review 1 of 5

Kallamuddin Ansari
Cyber Security Consultant at HR Software Solution
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at GLEEDS USA INC
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Ashutosh Jha
Project Engineer at IT Solution
My main use case for SonicWall Managed Detection and Response is for log incident, log identification, and...
Read full review of SonicWall Managed Detection and Response »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »
Hesdi Triantono
Product Manager at wahana piranti teknologi
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »

Review 1 of 5

Customer Service

Jayvie Otinez Britanico
Project Lead at a comms service provider
The technical support is delayed in providing a resolution. It can take up to five days to resolve an issue.
Read full review of GoAnywhere MFT »
BahatiAsher Faith
Founder at AppNomu SalesQ
Their support is excellent. You can raise a support ticket, and within four hours, you'll have a response. Because...
Read full review of Fortra's Automate »
MaheshNaik
Development Manager at SBI General Insurance
I rate the technical support a nine out of ten.
Read full review of Fortra's Automate »
AvinashJadhav
Associate Principal at LTIMindtree
I would rate the technical support for GoAnywhere MFT an eight out of ten.
Read full review of GoAnywhere MFT »
MehboobQureshi
Practice Manager at Saapatech
The technical support is very bad. Support has to be drastically improved.
Read full review of Digital Guardian »
Anthony Tuhame
Information Technology Manager at Everseen
I rate the technical support for GoAnywhere MFT at eight or nine out of ten.
Read full review of GoAnywhere MFT »
Manish Chhangani
QA Analyst at KIA biz
I personally have a very good experience with the customer support of GoAnywhere MFT. Whenever I get stuck in any...
Read full review of GoAnywhere MFT »
Divyanshu Shukla
Senior FMS Engineer at Wysetek System technologists
Customer support has been responsive, though faster resolution times for complex issues would be appreciated.
Read full review of GoAnywhere MFT »
Rohit Prajapat
Software Engineer / Manager at Indian Institute of Technology, Madras
I would rate the technical support that GoAnywhere MFT provides around a seven. I talked with the support once, and...
Read full review of GoAnywhere MFT »
Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
The support is an expert in guiding you through creating policies. Since it's somewhat hard to create on your own,...
Read full review of Fortra's Digital Guardian »
Akshay Pawale
System Administrator Cybersecurity at a computer software company
I have not had any partnership with customer service, and I received only a name, not a company name.
Read full review of GoAnywhere MFT »
Nishith Joshi
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
I would rate GoAnywhere MFT's customer service and technical support team an 8 out of 10 because when we raise a...
Read full review of GoAnywhere MFT »
Nilesh Jadhav
Cloud Engineer at ACC Ltd
In the initial stage, we contacted technical support for the initial setup and user onboarding processes. They have...
Read full review of Fortra's Automate »
AbhishekRajput
Senior Associate at a media company
We’ve used technical support in the past. They can take time to fix the problem, however. If it is an L1 and L2...
Read full review of Digital Guardian »
Bhavesh Jha
Technical Support Executive at Digitaltrack
Customer support for GoAnywhere MFT is good and knowledgeable in their technical areas, providing resolution within a...
Read full review of GoAnywhere MFT »
Selvin Hernandez
Tech Support II at a insurance company
The quality of the support for GoAnywhere MFT is pretty good when they have knowledge of what's going on. We usually...
Read full review of GoAnywhere MFT »
Anonymous User
Security Architect at a comms service provider
There was a couple of guys in the team that were on top of it when it came to the tech support. They only hire the...
Read full review of Digital Guardian Endpoint Detection and Response Service [EOL] »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Globalscape EFT »
Anonymous User
Systems Administrator at a local government
Their technical support has been great. I've contacted them during business hours as well as after business hours...
Read full review of Globalscape EFT »
Anonymous User
Cloud Engineer - ll at a tech vendor
I did not engage with the technical support of Automate because we use it for day-to-day small automation tasks. I...
Read full review of Fortra's Automate »
Venugopal Janga
Solutions & Data Architect at AstraZeneca
Their technical support is good. There are two or three levels of support. Recently, they have assigned a Technical...
Read full review of Globalscape EFT »
Shreeshail Mali
Project Manager - DevOps Engineer at ACC
The reason for my rating of eight in technical support is that while they were able to handle issues, there were...
Read full review of Fortra's Automate »
Anonymous User
FI Technical Lead at a university
If I had to rate the support, I would rate it as an eight on a scale from one to ten. I haven't dealt with them...
Read full review of GoAnywhere MFT »
Andrian Lubimov
SVP of Networking and Operations at Skywire Networks
Their technical support is pretty decent. I would probably rate them a seven or an eight out of ten. When you have...
Read full review of Fortra's Intermapper »
Vinayak Hariharan
Robotic Process Automation Developer at Bulwark Technologies L.L.C.
The tech support from the vendor side has been excellent. We can submit a support ticket and we will receive a...
Read full review of Fortra's Automate »
AnandSingh2
IT Engineer at Cohesity
Our experience with GoAnywhere’s support has been positive overall. While support interactions have generally been...
Read full review of GoAnywhere MFT »
Anonymous User
Clinical business analyst senior at a healthcare company
I've used tech su[pirt in the past and I have found them to be helpful and responsive. I'm satisfied with the level...
Read full review of Fortra's Automate »
Anonymous User
Cloud Engineer II at a tech vendor
I have not had a reason to contact technical support, so I cannot comment on that aspect.
Read full review of Fortra's Automate »
Aditya
Cyber Security Analyst at a tech vendor
Customer support for GoAnywhere MFT is excellent and relevant.
Read full review of GoAnywhere MFT »
Matt_Dunleavy
Senior System Administrator at a tech vendor
I have used Barkley's technical support and it is helpful but there's a bit of a delay in the response time. Because...
Read full review of Barkly [EOL] »

Review 1 of 30

Rich Darress
Chief Operating Officer at Darress Tech
The tool's support is phenomenal. When I open a ticket online, I can immediately call their toll-free number for...
Read full review of SonicWall Mobile Connect »
Lenin Christopher
Director at Techfruits
The technical support for SonicWall is very good, rated nine out of ten.
Read full review of SonicWall NSSP »
Luke Wainwright
Cybersecurity Engineer at Networks Unlimited Africa
I had experience with support in the past and I found them to be helpful and responsive. I was very pleased with...
Read full review of SonicWall NSa »
Alan O'Kelly
Manager, Business Operations & Senior Project Manager at a construction company
The customer support for SonicWall NSv is good.
Read full review of SonicWall NSv »
Joydeep Dey
System Administrator at Sensorise Digital Services Private Limited
The technical support was not able to resolve some of my issues.
Read full review of SonicWall TZ »
LUIZ FERNANDO MARIANO SILVA
Data Office Protect - DPO at DATATRUSTY TECNOLOGIA
The technical support services are satisfactory.
Read full review of SonicWall Global VPN Client »
Rich Hoult
President at Vector One IT Solutions
I rate SonicWall support six out of 10. The tech support could be better. There's definitely a language barrier when...
Read full review of SonicWall TZ »
Jay Barwick
President at River Mill Data Management, LLC
The lack of knowledge and failure to listen led to dramatically increased call time. Not much ever got resolved.
Read full review of SonicWall Netextender »
Munjal Bhalgama
Owner at IT CARE
SonicWall NSa's support takes longer to respond.
Read full review of SonicWall NSa »
Anonymous User
Sr. Network Administrator at a tech vendor
SonicWall technical support is quite good. As with all contact with any technical support, I always document the...
Read full review of SonicWall NSa »
Harvey Halasan
IT Staff at Holy Name University
The support is mostly online that we have received from SonicWall NSa. I rate the support from SonicWall NSa a four...
Read full review of SonicWall NSa »
Anonymous User
President at a tech services company
SonicWall has exceptional tech support. I would rate checkpoint support best, SonicWall next, and Fortinet would be...
Read full review of SonicWall NSa »
Anonymous User
System Administrator at a engineering company
I've had good experience with technical support. I receive regular updates and sometimes they call. We have a...
Read full review of SonicWall Capture Advanced Threat Protection »
SSL
Senior IT Consultant at a tech consulting company
During the Dell years, support was terrible. It has since improved.
Read full review of SonicWall NSa »
Anonymous User
Vice President & Chief Information Officer at a aerospace/defense firm
While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to...
Read full review of SonicWall TZ »
CanbolatAydin
Product Manager at a tech services company
I would appreciate being removed from the call list.
Read full review of SonicWall Capture Client »
JigneshPatel1
System engineer at Colourtex Ind Ltd
Technical support has been good.
Read full review of SonicWall NSa »
Anonymous User
Senior System Administrator at a government
We have been very satisfied with the technical support.
Read full review of SonicWall NSa »
Anonymous User
ICT Consultant at a tech services company
I do have experience with technical support. The last time I interacted with them was fine. They handled and resolved...
Read full review of SonicWall NSa »
John Tallon
Managed Services Engineer at a tech services company
Customer support is excellent, and every time I have had to call with any issues, they have been resolved right away.
Read full review of SonicWall NSv »
SrEngineer672
Consultant at a tech services company
Customer Service: I haven't dealt with customer support. Technical Support: Pretty good, they are more than happy to...
Read full review of SonicWall TZ »
Antonio Galvao
CIO at ENGEREDE SOLUÇÕES EM TI
They have a good technical support. I have no problem with them.
Read full review of SonicWall TZ »
Anonymous User
Channel Account Manager at a tech services company
I have had little need for technical support. When I did contact them, the support from SonicWall was excellent. I...
Read full review of SonicWall NSa »
ShatrughanSingh
Senior Member Of Technical Staff at Flexera
Technical support is good, there is no issue.
Read full review of SonicWall TZ »
Lakshan Perera
IT Manager at a tech services company
Technical support's response is delayed due to our process. We need to go through our reseller, who then contacts the...
Read full review of SonicWall TZ »
MuraliGovindarajan
Senior Manager at a insurance company
The SonicWall TZ support is okay overall but could be improved in many ways.
Read full review of SonicWall TZ »
Chetan Arvind Shah
Technical Support at Hind Industrial & Mercantile Corp Pvt Ltd
The solution's technical support team is good, and they provide us with email notifications regarding new updates.
Read full review of SonicWall TZ »
Anonymous User
Manager at a manufacturing company
Tech support is okay, but the product needs much improvement.
Read full review of SonicWall NSa »
ArunM4
Creative Head/Director at a marketing services firm
Tech support is knowledgeable when it comes to clarifying a technical issue.
Read full review of SonicWall TZ »
Munjal Bhalgama
Owner at IT CARE
We are very much happy with the support. We do not often need technical support, but it is available from the local...
Read full review of SonicWall TZ »

Review 1 of 30

Technical Support

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