Compare Fortinet vs SailPoint

Fortinet

Based on 1857 reviews.

SailPoint

Based on 71 reviews.

Latest Research

Buyer's Guide

Fortinet FortiAuthenticator vs. SailPoint Identity Security Cloud

June 2025

SailPoint Identity Security Cloud vs. Fortinet FortiAuthenticator

Updated: June 2025

Buyer's Guide

Fortinet FortiAuthenticator vs. SailPoint Identity Security Cloud

June 2025

Fortinet FortiAuthenticator vs. SailPoint Identity Security Cloud

Updated: June 2025

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Information Not Available

Sample Customers

Fortinet FortiAuthenticator

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Popular Solutions

Fortinet FortiGate

71 reviews

Fortinet FortiGate-VM

31 reviews

Fortinet FortiAnalyzer

31 reviews

SailPoint Identity Security Cloud

21 reviews

Top Industries

Computer Software Company

14%

Educational Organization

12%

Comms Service Provider

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

11%

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manikandan Kannan
Head of Technology at Techfruits
We use Fortinet FortiAnalyzer primarily for log retention storage. Fortinet FortiAnalyzer allows us to store logs for...
Read full review of Fortinet FortiAnalyzer »
Uri Harf
Technical Presales at A.G.A.S. מחשוב ותקשורת לעסקים
I use Fortinet FortiSwitch - Secure Access ( /products/fortinet-fortiswitch-secure-access-reviews ) hardware for...
Read full review of Fortinet FortiSwitch - Secure Access »
Sitti Ridzma Salahuddin
System Engineer at Trends and Technologies, Inc
The protection of assets in the cloud was our customers' main use case for the Fortinet FortiGate-VM firewall. They...
Read full review of Fortinet FortiGate-VM »
Martin Ellmann
Chief Executive Officer at EE Solutions GmbH
I use the solution in my company's data center and for our customers, including both small and big ones, like hotels,...
Read full review of Fortinet FortiGate Cloud »
Dima Kantargi
IT/DevOps at a legal firm
For FortiGate Next Generation Firewall (NGFW), I use it primarily to connect with other companies through IPsec VPN....
Read full review of FortiGate Next Generation Firewall (NGFW) »

Review 1 of 5

Narayanan D
Principle at a manufacturing company
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 1

Customer Service

Jared Carmouche
Senior Cyber Security Engineer at a tech services company
We really don't need to call technical support. Any time we have had to call, they've been great.
Read full review of Fortinet FortiAP »
Salah Sabouni
Director at ST
We have had interaction with technical support. They're good if you have the correct support package. They have two...
Read full review of Fortinet FortiGate Cloud »
Muhammad-Jahangir
Senior Manager Tech Compliance at Qenta Inc
We haven’t encountered issues necessitating contact with customer service for FortiWeb, implying stable support from...
Read full review of Fortinet FortiWeb »
Sandro Quinto
IT Manager at Plasser do Brasil
We opened a ticket, and FortiGate responded within thirty minutes of calling us about that ticket.
Read full review of Fortinet FortiGate Cloud »
MdZaman
IT manager at a agriculture
Technical support is great. It's already pretty fast.
Read full review of Fortinet FortiGate SWG »
JavierSanchez
CSO at Nologin
Forti support is quite good.
Read full review of Fortinet FortiManager »
Yonas Abebe
Senior Network and Security Engineer at Symbol Technologies PLC
Customer service and support are excellent. I find them to be extremely responsive and effective.
Read full review of Fortinet FortiAuthenticator »
Volodymyr Khorenzhyi
Network Engineer at Thunder Software Technology Co., Ltd.
I've contacted technical support in the past. For example, I tried to update my firewall to 7.0.4 and there was a...
Read full review of Fortinet FortiGate »
Mohamed El-Sherbini
IT Manager at Mada Insurance
The support from Fortinet FortiGate is amazing.
Read full review of Fortinet FortiGate »
Thabo Molemele
Network Administrator at Furnmart
The solution's support team is excellent and efficient.
Read full review of Fortinet FortiGate-VM »
Uri Harf
Technical Presales at A.G.A.S. מחשוב ותקשורת לעסקים
The contact with the Israeli distributor of Fortinet has been excellent. They are knowledgeable, professional, and...
Read full review of Fortinet FortiSwitch - Secure Access »
Ahmet Coruk
Co-founder at Korunet
Fortinet's support responds very fast. Normally within Turkey, we can get support. We don't talk to the central...
Read full review of Fortinet FortiMail »
AnishKumar
NAC Support at Rah Infotech Pvt Ltd
Their customer support is very good. I would rate the technical support for Fortinet FortiGate a ten out of ten.
Read full review of Fortinet FortiGate »
Cesar Reza
Director at REDCO
The support is fine now, however, our last purchase was not as good. They have changed their situation and improved...
Read full review of Fortinet FortiGate-VM »
Anonymous User
Compliance Officer at a venture capital & private equity firm
We don't have any experience with technical support. No problems have really presented themselves, and therefore...
Read full review of Fortinet FortiGate »
Viswanathan Selvakumar
Senior Manager at Allsec Technologies Ltd
Support takes time to respond.
Read full review of Fortinet FortiGate SWG »
Alexander Schweder
Network Engineer at Static IPs Bremerhaven-2
The technical support services at levels one and two could be more helpful, but tier three support is good.
Read full review of Fortinet FortiSwitch - Secure Access »
SaifKhan1
Network Security Engineer at a consumer goods company
The technical support is very responsive.
Read full review of Fortinet FortiClient »
Dilip_Kumar
Service Delivery Manager at ZAVASI TECHNOLOGIES PVT LTD
Once you have a subscription, it works. After that, you open tickets with their technical support. There's no other...
Read full review of Fortinet FortiWLM »
Mak Kazemaini
Infrastructure and Cloud Architect at Vizion network
The Fortinet technical support is very good. It's a good team.
Read full review of Fortinet FortiManager »
Anonymous User
Owner at a security firm
Their support is getting better. Right now it is not that good. Fortinet was never big on technical support. I think...
Read full review of Fortinet FortiEDR »
Mahmoud Salaheldin
Security Unit Manager at EEMC
We face some challenges with Fortinet. Each time we use the technical support, we run into the same problem. We open...
Read full review of Fortinet FortiSandbox »
Andrew Banda
Head Of Information Technology at Zambia National Building Society
Their remote support is great. Plus, there's the fact that they have 24/7 support services, so if we need anything,...
Read full review of Fortinet FortiNAC »
Alberto Scalia
COO at Spincube Inc
Technical support is very good. I have no issues with them.
Read full review of Fortinet FortiGate IPS »
Anonymous User
ICT Professional at a tech services company
The support is good because, although the response time for tickets may occasionally take some time, at the end of...
Read full review of Fortinet FortiGate IPS »
Anonymous User
Manager-Information Technology at a tech services company
The technical support has been very helpful. We've been satisfied with the level of the support we get.
Read full review of Fortinet FortiGate-VM »
Anonymous User
Systems Administrator at a international affairs institute
After everything was implemented, we did not use technical support. We have not needed the support.
Read full review of Fortinet FortiClient »
Anonymous User
Director at a comms service provider
I have not contacted technical support, and I do not believe there has ever been a discussion about technical support.
Read full review of Fortinet FortiClient »
Anonymous User
Project Manager at a tech vendor
Customer Service: Very good. Technical Support: Very good.
Read full review of Fortinet FortiGate »
Ishwor Shrestha
Security Analyst at netfiniti
The technical support is quite fine. We can communicate with them easily if we need to. If we have a problem or we...
Read full review of Fortinet FortiSIEM »

Review 1 of 30

SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
Read full review of SailPoint Identity Security Cloud »
Kaustubh Partha
Technical Support Analyst at CLSA
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
Read full review of SailPoint Identity Security Cloud »
HamadaElewa
Technical Sales Manager at Spire Solutions
The support is very good. I rate the support team an eight and a half out of ten.
Read full review of SailPoint Identity Security Cloud »
Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
Read full review of SailPoint Identity Security Cloud »
RiyasAbdulkhader
Security Consultant at a financial services firm
Technical support is good.
Read full review of SailPoint Identity Security Cloud »
Quach Van Lam
Security Officer at ACB
I've dealt with technical support. However, I don't have much to comment on.
Read full review of SailPoint Identity Security Cloud »
RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
Read full review of SailPoint Identity Security Cloud »
Matt Thomson
Principal Consultant at CyberCX
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Referent and IAM architect at a tech services company
Technical support is very responsive. When I created a ticket, they responded the same day. I had questions, more...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a pharma/biotech company
I have not interacted with their technical support.
Read full review of SailPoint Identity Security Cloud »
Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
Read full review of SailPoint Identity Security Cloud »
Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
Read full review of SailPoint Identity Security Cloud »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an...
Read full review of SailPoint Identity Security Cloud »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
Read full review of SailPoint Identity Security Cloud »
Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The technical support is wonderful.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Tech Consulting Sr Associate at a consultancy
Customer Service: SailPoint has a strong account management and support team, each company has an account manager and...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
Read full review of SailPoint Identity Security Cloud »
reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
Read full review of SailPoint Identity Security Cloud »
Diego Rivera
Commercial and Technical Professional Manager at Evolution Technologies Group
The customer support process is slow at times because they do not have proper language support for my clients in...
Read full review of SailPoint Identity Security Cloud »
Narayanan D
Principle at a manufacturing company
I am satisfied with their technical support.
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

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