Compare Okta vs Ping Identity

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.

Okta Customer Identity

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

ForgeRock

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University

Ping Identity Platform

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Popular Solutions

Okta Workforce Identity

22 reviews

Okta Customer Identity

6 reviews

ForgeRock

8 reviews

Ping Identity Platform

15 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

10%

Government

Financial Services Firm

24%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MiguelPurizaca
IT Manager at Clear Channel
We are an advertising company with around 400 employees in four different countries: Peru, Chile, Mexico, and Brazil....
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Anonymous User
Technical Team Lead at a computer software company
My main use cases with the Okta Workforce Identity include preparing my certification and doing integrations such as...
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Review 1 of 2

Ahmet Murat Ülker
Devops Engineer and Trainer at a tech vendor
I use the solution in my company for all of our authentications, specifically microservice authentications.
Read full review of ForgeRock »
Shruthi R Varikoti
Senior ServiceNow Developer at Wells Fargo
I work with Governance ( /categories/grc ), Risk, and Compliance ( /categories/grc )(GRC), IT Service Management...
Read full review of Ping Identity Platform »

Review 1 of 2

Customer Service

AmitSingh2
Microsoft Azure Engineer at Sycomp
Okta Customer Identity has good technical support, and on a scale of one to five, I'm rating support a four.
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Roberto Croce
Senior Architect for IAM Solutions at vantea
The customer service and support is fast and effective.
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Wissam Khashab
IT Security Manager at Sara
The company has very good tehnical support and they respond quickly.
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Bernard Samontanes
Staff Infrastructure & Security Engineer at Mozn Systems
My team contacts Okta support for increased integration requirements. They are very supportive; they just open a...
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GOMS R
Head Presales at Valuepoint Systems
Whenever we need information, we receive the required support from Okta. So, if I need clarification regarding...
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Peter Barnett
System Engineer at Principia
The tool's tech support is hard to get a hold of. Also, you would speak to a robot who knows a lot of information,...
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Rama NagaSusarla
Senior Director - Principal Architect at a computer software company
There was one minor hiccup with technical support, but other than that, the support has been pretty good. I would...
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Berkley Lamb
Access Integration Engineer at a manufacturing company
I rate the support from Okta Workforce Identity a four out of five.
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Grijesh Maurya
Distinguished Engineer & Senior Technical Architect at Pitney Bowes
We have been satisfied with their customer support.
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Samarjeet Tomar
Technical Solutions Lead at a insurance company
I didn't like Okta's support. They say they have very good support, but the moment you create a ticket, they will...
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Jamil Rashdi
Chief Technology Officer at Jrashdi
We have a team to raise tickets to the support team if we face any issues. The process is pretty straightforward.
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Anonymous User
Consultant at a financial services firm
We receive technical support through third-party suppliers. They provide good support services.
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Anonymous User
Systems Engineer II at a energy/utilities company
Customer Service: Customer service is excellent. We don't have to worry when we have an issue; they are always on top...
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Anonymous User
Manager IAM at a computer software company
As premium customers, we have the opportunity to schedule calls directly with Okta's expert team members for...
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Anonymous User
Information Technology Consultant at a tech services company
There were a couple of occasions where I needed some support while setting it up for our RDS environment. Their...
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Anonymous User
Managing Consultant at a tech vendor
The support from Okta Customer Identity is excellent, and I would rate it eight out of ten.
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Anonymous User
Chief Technology Officer at Windval Technology Solutions LLC
Okta has very good support and I would score them high, at nine out of ten. I am definitely happy with them.
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Anonymous User
Senior Director of Application Services at a comms service provider
They meet our needs. We haven't had a problem with technical support answering any of our questions.
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Joseph Chandrasekaram
Identity Engineer at a pharma/biotech company
Initial technical support is not very responsive, it's only after escalation that we get proper support.
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Anonymous User
Responsable Avant-vente at a computer software company
We are only using professional services at the moment.
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Anonymous User
Senior IT Operations / Network Administrator at a transportation company
The solution’s customer support is fast, reliable, and helpful.
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JitendraInjam
IT Lead at 0
The solution's technical support is good.
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Anonymous User
Okta Product Manager at a security firm
We have been satisfied with the support for this solution.
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Tom Foale
CTO at Klaatu IT Security Ltd
The technical support is very helpful. They provide you with a customer success manager and they've got access to all...
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Anonymous User
Sector Manager at a tech services company
While I can't speak on behalf of my colleagues, I have not made use of technical support.
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Anonymous User
Global Leader - Application Operations & Operational Excellence at a manufacturing company
We have not had any major challenges over the past two years; however, they do offer quality customer service to all...
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Anonymous User
Java Developer at a consultancy
I rate Okta support eight out of 10.
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Anonymous User
Architect at a tech services company
The customer service and support are awesome. They have a CSM assigned for each organization, and they are pretty...
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Emmanuel Sikwane
Partner channel manager at Inactic
I did contact the product's support team when my password got locked out. I could even reset the whole password from...
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Anonymous User
Global Leader - Application Operations & Operational Excellence at a manufacturing company
Okta provides good support. While we are unable to have it in-house, we can raise a ticket, and they support us well.
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Review 1 of 30

MAHESHKUMAR7
Cyber Security Engineer at TECHMINDZ DIGITAL CONSULTING PRIVATE LIMITED
A lot of teams work with technical support, but I work with it for user issues only. You might need support with...
Read full review of Ping Identity Platform »
SmritiGupta
Senior CyberSecurity Consultant at RNS
The solution’s technical support is good.
Read full review of ForgeRock »
Lakshmi Kanth Muthyala
IAM lead at Tata Consultancy
They provide good technical support, but resource availability can be limited compared to larger providers like Azure...
Read full review of Ping Identity Platform »
Artsiom Mkrtychan
Senior Software Engineer at EPAM Systems
My company does contact the solution's technical support from time to time in relation to the custom components that...
Read full review of Ping Identity Platform »
SandeepKumar30
Senior IAM Platform Enigeer at Loblaw Companies Limited
We have six to eight members who provide operational support for Ping Identity products. They perform day-to-day...
Read full review of Ping Identity Platform »
Yonca Yadigar
Product Manager at a financial services firm
The technical support team is very good; as soon as I email them, they contact me straight away.
Read full review of ForgeRock »
Ahmet Murat Ülker
Devops Engineer and Trainer at a tech vendor
As ForgeOps is not internally supported as a product feature, one always has to have professional service to support...
Read full review of ForgeRock »
RAVI NELLUTLA
QA Analyst at a comms service provider
The support is good and prompt.
Read full review of ForgeRock »
Jatin Sawhney
Information Security Associate Manager at a tech services company
I would rate the support for this solution a three out of five because you can't depend entirely on them. You have to...
Read full review of ForgeRock »
Trisha Bhola
Senior Associate at Cognizant
We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but...
Read full review of ForgeRock »
Reviewer345234
Associate General Manager at a tech services company
We had a good experience with the solution's technical support team.
Read full review of Ping Identity Platform »
Anonymous User
Clustercoördinator Vernieuwing en Ontwikkeling
Very good. Helped correctly. Bugs were fixed quickly.
Read full review of ForgeRock »
Anonymous User
President at a tech services company
The technical support is fine and we have not had any issues.
Read full review of ForgeRock »
Anonymous User
Head Of Service Management at a financial services firm
Whenever we experience an incident, we call everyone in the breach and the system owner expert will call the support...
Read full review of ForgeRock »
Anonymous User
Level 3 it security engineer at a manufacturing company
We get support. The support engineers are good. They are quite proactive.
Read full review of Ping Identity Platform »
Anonymous User
Identity and Access Manager at Freiberufler
It depends on whether you have a good partner network. If you have limited support for professional technical...
Read full review of ForgeRock »
RafalStas
CEO at a tech services company
We've been in touch with technical support and have been satisfied with their services so far.
Read full review of Ping Identity Platform »
Anonymous User
Manager at a consultancy
Technical support needs improvement. We have raised many cases but every time I call, they don't support. You need to...
Read full review of ForgeRock »
Anonymous User
Sr IAM Consultant at a healthcare company
The customer support team is quite responsive and knowledgeable. Whenever I encounter any issues or require...
Read full review of Ping Identity Platform »
Mohamed Yassine Benomar
Cyber Security Consultant at a tech company
Their technical support is good.
Read full review of ForgeRock »
Shruthi R Varikoti
Senior ServiceNow Developer at Wells Fargo
In Ping, I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors...
Read full review of Ping Identity Platform »
Anonymous User
Sales Representative at a comms service provider
I have not needed to contact support yet.
Read full review of Ping Identity Platform »
Bino Yohannan
Technology Architect at a tech services company
It's awesome. Instant responses on support calls.
Read full review of ForgeRock »
Anonymous User
Solution Architect at a computer software company
Technical support for PingFederate is fine.
Read full review of Ping Identity Platform »
Anonymous User
Structural Engineer II at a manufacturing company
I have opened a case, and the tech support responded quickly. I google the issues.
Read full review of Ping Identity Platform »
Anonymous User
Staff of the founders office/IM consultant at a tech services company
We've had issues with incorrect reporting and needed to contact support. Reports were missing values, or the details...
Read full review of Ping Identity Platform »
Senthil Kandhasamy
Solution Engineer at Sennovate Inc
I provide full support in the application integration for our customers.
Read full review of ForgeRock »
Anonymous User
Lead IAM manager at a tech services company
The technical support is not proactive. If an issue or concern is raised, the support person must jump on a call as...
Read full review of Ping Identity Platform »
Ppp_Ppp
Regional IT Application Owner at a manufacturing company
I've never reached out for technical support due to the fact that we have an internal team here in Germany. They are...
Read full review of Ping Identity Platform »
Anonymous User
Service Delivery Manager at a healthcare company
Technical support is good. There has been no negative feedback from my team.
Read full review of Ping Identity Platform »

Review 1 of 30

Technical Support

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