Compare Forcepoint vs Splunk

Forcepoint

Based on 222 reviews.

Splunk

Based on 1003 reviews.

Latest Research

Buyer's Guide

Darktrace vs. Splunk User Behavior Analytics

April 2026

Darktrace vs. Splunk User Behavior Analytics

Updated: April 2026

Sample Customers

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

Forcepoint Data Loss Prevention

13 reviews

Forcepoint Secure Web Gateway

9 reviews

Forcepoint Next Generation Firewall

13 reviews

Splunk Enterprise Security

158 reviews

Splunk AppDynamics

39 reviews

Splunk Observability Cloud

47 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Comms Service Provider

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MuhammadJunaid7
Data Security Specialist at BOK
We are using Forcepoint Data Loss Prevention to prevent our organization's data from unauthorized access. Forcepoint...
Read full review of Forcepoint Data Loss Prevention »
AlexOgbalu
Director at LiveFromSpace Limited
Forcepoint CASB ensures that access to cloud applications is properly vetted and monitored. We have a lot of remote...
Read full review of Forcepoint CASB »
Anonymous User
Cybersecurity Engineer at a tech consulting company
My main use case for Forcepoint Next Generation Firewall has been network security and segmentation, relying on it...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »
SandeepKumar33
Cyber Security Engineer at Infratech Co
I have experience with Forcepoint Data Loss Prevention and Netwrix Endpoint Protector, as I am currently working with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Shiboo Suren
Manager cybersecurity at Hexion Inc.
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »
DhirendraSingh2
Senior Consultant at a consultancy
I work in the telecommunication domain where we manage routers, WLAN services, and various other services from which...
Read full review of Splunk ITSI (IT Service Intelligence) »

Review 1 of 5

Customer Service

Anwar Sleem
Regional Director at Ceitcon
I would give their technical support a rating of seven or eight out of ten.
Read full review of Forcepoint Next Generation Firewall »
Shanaka Guruge
Consultant - Cybersecurity at a tech services company
I've contacted support many times. I cannot say they are excellent support. That said, quite often, I get some good...
Read full review of Forcepoint Secure Web Gateway »
Dino R
System Administrator at a insurance company
The solution's technical support team is quite responsive and provides consistent support.
Read full review of Forcepoint Next Generation Firewall »
Petr Pouzar
IT Consultant at M-COM s.r.o
Generally, for Forcepoint, the customer support and customer service might be better, but especially for the...
Read full review of Forcepoint Next Generation Firewall »
AtulVats
Information Security Consultant at a tech services company
Forcepoint's technical support is very good - they help you the moment you log the ticket. They're much more helpful...
Read full review of Forcepoint Data Loss Prevention »
Ose Umunna
Presales engineer at a tech services company
Customer support is very good, but it can be better.
Read full review of Forcepoint ONE »
AhmedHawana
Network and Security Engineer at a government
Technical support from Forcepoint is rated ten out of ten. I have had a good experience with them.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Senior Cyber Security Analyst at a logistics company
I have used the support from Forcepoint Data Loss Prevention. I rate the support from Forcepoint Data Loss Prevention...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Regional Solutions Manager at a tech services company
Technical support is great and are available during the week and on weekends. The respond promptly to tickets. If...
Read full review of Forcepoint Email Security [EOL] »
JeffSimpson
Head of IT at a energy/utilities company
I never needed to call technical support, so I experienced no issues with customer service.
Read full review of Forcepoint ONE »
Anonymous User
Senior Security Engineer at a healthcare company
I have used their support quite a bit. They are outstanding. I've been able to call them at any time that I'm here...
Read full review of Forcepoint ONE »
Anonymous User
Security Specialist at a energy/utilities company
The technical support for this solution is great. We have a support contract and we can create a ticket when...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Enterprise Information Security Analyst at a retailer
Forcepoint's technical support for the solution is excellent. The technicians that I have dealt with have been with...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
General Manager - Consulting & AMS at a tech services company
I'm satisfied with the technical support for this product.
Read full review of Forcepoint Data Loss Prevention »
Mahesh Dalavi
Sr. Manager at 2Five1
I haven't interacted that much with their support, but whenever I created a case, there was proper support. As...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Chief Information Officer at a computer software company
I have been in contact with technical support several times, and I am not happy with them.
Read full review of Forcepoint Secure Web Gateway »
AbhijeethReetoo
Business Development Management at a computer retailer
My company hasn't gone through the POC for Forcepoint ZTNA yet, so I still haven't reached out to the technical...
Read full review of Forcepoint ZTNA »
Mustafa Adel
Senior Solutions Architect at Infort
I would give technical support an eight out of ten. We had an issue with them because we had only support level one...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Senior ICT Security Officer at a financial services firm
Customer Service: Good, because we have a MCS (mission critical support) level. Technical Support: Good, especially...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Senior Security Specialist at a financial services firm
The technical support team needs to improve its engineer count because fewer engineers are working in the support team.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
PS & Technical Manager at a tech services company
If you want help from the support desk, you have to contact tech support and ask them to access the product to go...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
IT Manager at a government
I have heard good things of the support that Forcepoint gives us, so I would have to say that its good. I don't work...
Read full review of Forcepoint Data Loss Prevention »
Arvind KR
Director at Foresight Software Solutions Pvt Ltd
I'd say that customer service is above average.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Technical Lead at a tech vendor
I think support is good but requires a lot of chasing. They don't actively monitor governance, so support is average....
Read full review of Forcepoint CASB »
Tharaka Athukorala
Solution Specialist at South Asian Technologies
In terms of presale support, I receive proper support from Forcepoint. The after-sale support needs improvement.
Read full review of Forcepoint Risk Adaptive Protection for DLP »
Anonymous User
Technical Lead at a tech vendor
Technical support staff take a long time to understand and resolve issues. You will need to implement a workaround...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Information Security Consultant at a tech services company
Technical support is okay. It takes too long to get a response because the support comes directly from the...
Read full review of Forcepoint Next Generation Firewall »
David Overton
Sr. Director of Information Security & Enterprise Architecture at Childrens Home Society of Florida
If I do have an issue or a support need, the organization is responsive. I'm on the East Coast, and they're on the...
Read full review of Forcepoint ONE »
Anonymous User
Works at a financial services firm
Customer Service: Customer service is at an extremely high level. Technical Support: The technical support has...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
PS & Technical Manager at a tech services company
Technical support is good outside Egypt.
Read full review of Forcepoint Next Generation Firewall »

Review 1 of 30

CanselÖzcan
Managing Director, Founder at Wildcats Teknoloji
Customer service and support are good. The quality has been affected recently due to the company's acquisition by...
Read full review of Splunk AppDynamics »
Sylvain Germe
Application and Network Performance Engineer at a tech services company
The support for AppDynamics used to be very good, and now it could be better. The support team could be more...
Read full review of Splunk AppDynamics »
Sydney D'Souza
Security Consultant at a tech vendor
I have no problem with the technical support provided by Splunk Enterprise Platform at all. I do get support whenever...
Read full review of Splunk Enterprise Platform »
LeslieTaylor
Consultant at Pyramid Consulting
I haven't contacted the tool's support.
Read full review of Splunk Enterprise Platform »
Kundan Nagare
Senior Consultant at Infosys
The technical support team could improve by providing more direct assistance rather than primarily relying on...
Read full review of Splunk Enterprise Platform »
Sathis-Kumar
Senior Manager at Bank of America
Technical support is good.
Read full review of Splunk AppDynamics »
Anonymous User
IT Engineer at a venture capital & private equity firm
The technical support is good.
Read full review of Splunk Cloud Platform »
Ahmed Sokar
Senior IT Administrator at a tech services company
Technical support from AppDynamics is excellent.
Read full review of Splunk AppDynamics »
Stanislav Chebotarev
General Manager at Adeline
My engineer recently stated that there was no need to reach out to Splunk support because the product is very stable...
Read full review of Splunk SOAR »
Ie Ogbonnaya
Cybersecurity Consultant at CyberBackbone
Customer support for Splunk SOAR is very satisfactory as it is user-friendly and facilitates playbook automation that...
Read full review of Splunk SOAR »
Anonymous User
Sr Security Engineer at a insurance company
I do not use the support that often. Normally, when I am looking for help, I just search on the web. If I am trying...
Read full review of Splunk Enterprise Security »
Ali Tamimi
Managing Director at Hayyan Horizons
We use technical support every now and then. The response times are not very good. This is the thing that I would...
Read full review of Splunk Enterprise Security »
Anonymous User
Data Center Architect at a outsourcing company
We've had a few calls, and they're very responsive.
Read full review of Splunk Enterprise Security »
Anonymous User
IT Operations Executive at a computer software company
I'm not technically responsible for technical support. Historically, we would ping the OEM, and ask them to assist us...
Read full review of Splunk AppDynamics »
ManojKumar46
Splunk admin/devepor at Wipro Limited
I haven't had to escalate any issues to technical support.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Application Support Engineer
Customer Service: AppDynamics is one of those rare companies that put the customer experience first. Once you become...
Read full review of Splunk AppDynamics »
Anonymous User
Electronics Engineer at a government
It's been pretty good. I've never had to deal with it personally.
Read full review of Splunk Enterprise Security »
Anonymous User
CEO at a retailer
The community support for Splunk is excellent, with an engaged user community. However, for the standard technical...
Read full review of Splunk Enterprise Security »
MS Alam.
System Administrator at Nournet communications
The technical support provides good resolution.
Read full review of Splunk Enterprise Security »
Anonymous User
Software Engineer Manager at a tech services company
Everything was carried out in a timely manner with technical support. Our sales manager has constantly been in touch...
Read full review of Splunk AppDynamics »
Madhu Shri
Manager Recruitment at tata elxsi
I haven't got any support yet, so I can't comment on this as of now.
Read full review of Splunk Enterprise Platform »
Anonymous User
Advanced Systems Engineer - 3 at a retailer
It's excellent.
Read full review of Splunk On-Call »
Anonymous User
Senior Cybersecurity Engineer at a energy/utilities company
It is very good. I would rate them a nine out of ten. They are usually pretty helpful and knowledgeable.
Read full review of Splunk Observability Cloud »
Jordi Llorens
IT Manager at PRIVALIA
They have a very good customer service team that checks in with customers, asking about our experiences.
Read full review of Splunk AppDynamics »
Siraj Moosakoya
Senior Network Administrator at Tawasul telecom
We have not contacted technical support.
Read full review of Splunk Observability Cloud »
Anonymous User
Vice Manager at a comms service provider
It’s easy to obtain support from Splunk for technical issues. We also have enough knowledge ourselves to apply fixes.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior InfoSec Manager at a pharma/biotech company
Base-level support is suboptimal. Enterprise customers need the premium support package. Responses are often delayed,...
Read full review of Splunk Cloud Platform »
Rudi Wicaksono
Architecture and Security Team Leader at CV Akbar Panjaya
Splunk needs local technical support.
Read full review of Splunk Enterprise Security »
VaibhavSharma2
Monitoring Dev Ops Engineer at Centrica
I would evaluate customer service and technical support from Splunk as good. We have regular monthly catch-ups with...
Read full review of Splunk ITSI (IT Service Intelligence) »
Brad Van Orden
Computer Engineer at Fuse engineering
They are good. I have a ticket open now. I told them to go ahead and close it because we thought it was a hardware...
Read full review of Splunk Observability Cloud »

Review 1 of 30

Technical Support

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