Compare Forcepoint vs Splunk

Forcepoint

Based on 119 reviews.

Splunk

Based on 211 reviews.

Sample Customers

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

Forcepoint Data Loss Prevention

19 reviews

Forcepoint Secure Web Gateway

17 reviews

Forcepoint Next Generation Firewall

16 reviews

Splunk

69 reviews

Splunk Phantom

8 reviews

Splunk Cloud

6 reviews

Top Industries

Comms Service Provider

29%

Computer Software Company

19%

Financial Services Firm

Government

Comms Service Provider

19%

Computer Software Company

19%

Financial Services Firm

13%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Edwin Eze Osiago
Regional Solutions Manager (Sub-Sahara Africa) at Infodata
We are security-centered and security-conscious. It's more of a security thing for us, however, there are other...
Read full review of Forcepoint CASB »
MuhammadRicky Anggoro Pratomo
Network Engineer at a tech services company
Forcepoint is a next-generation firewall, we are using it as a firewall for one of our customers, which includes one...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Founder at a tech services company
We are a reseller and this is one of the security solutions that we implement for our clients.
Read full review of Forcepoint Cloud Security Gateway »
Anonymous User
Management Executive at a security firm
We are a solution provider and Forcepoint DLP is one of the products that we implement for our clients. We have...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Managing Consultant - Sr. DLP Security Engineer at a comms service provider

Read full review of Forcepoint Secure Web Gateway »

Review 1 of 5

HariHaran
Technical Analyst at a tech vendor
We are doing some automation on the SIM and we are getting some SIMS and we are looking for some automation to...
Read full review of Splunk Phantom »
AlexandruAdamovici
Operations Manager at Langdon systems
We primarily use the solution for monitoring, intrusion detection, and prevention. It is mostly a lot of security and...
Read full review of Splunk Cloud »
Anonymous User
Network Security Engineer at a tech services company
We have been using it for performing analytics for the logs. We resell it to our customers. We are also using the...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Vice President Hybrid Cloud Operations at a computer software company
We use this solution to monitor all our FaaS workloads.
Read full review of SignalFx »
Anonymous User
Security Engineer at a recreational facilities/services company
We are using Splunk in the standard information security use case. We're also using it for various application use...
Read full review of Splunk »

Review 1 of 5

Customer Service

Jay Stelmach
Adjunct Professor at Southern New Hampshire University
Customer Service: Great. They made sure that we were choosing the right version and helped us understand the...
Read full review of Forcepoint Secure Web Gateway »
Edwin EzeOsiago
Regional Solutions Manager at Infodata Professional Services
Technical support is great and are available during the week and on weekends. The respond promptly to tickets. If...
Read full review of Forcepoint Email Security »
Koroi Anise
Senior Network Engineer at a tech services company
They should have a local vendor who can provide support. Most of the support is overseas, so the time zones can be a...
Read full review of Forcepoint Next Generation Firewall »
Nayef Hamzeh
IT Manager at cmc
We obtain support from the local partner, rather than from Forcepoint directly.
Read full review of Forcepoint Secure Web Gateway »
Shipra Gupta
Service Delivery Manager at Paramount Computer Systems
We’ve been in touch with technical support. That's nearly our daily task. The tech support is also very good. We are...
Read full review of Forcepoint Secure Web Gateway »
AtulVats
Information Security Consultant at a tech services company
Forcepoint's technical support is very good - they help you the moment you log the ticket. They're much more helpful...
Read full review of Forcepoint Data Loss Prevention »
Vijay Bhaskara Maram
Network Engineer at Pyramid IT Solutions Pvt Ltd
The support from Forcepoint Next Generation Firewall is not good, their response is not quick, We have had to wait a...
Read full review of Forcepoint Next Generation Firewall »
Lipaz Hessel
Country Manager at Gilat Satellite Networks
We contacted technical support but it was not the typical support situation where we opened a ticket and they...
Read full review of Forcepoint Next Generation Firewall »
Sowjanya Mallela
Technical Security Consultant at a computer software company
We'd like some better support services.
Read full review of Forcepoint Email Security »
Edwin EzeOsiago
Regional Solutions Manager at Infodata Professional Services
There's no support presence in my region. Because of this clients can't access premium support.
Read full review of Forcepoint Data Loss Prevention »
KrishnaChaitanya4
Manager at KPMG
Technical support is pretty good. I don't see any kind of delay. As soon as we raise the request, we always get...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Head of Infrastructure & Cloud Section at a computer software company
I might have contacted them for some questions related to managing instances. We sometimes had problems with...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Sr. Partner IT and Information Security at a consultancy
I would rate customer service at 8.5 out of 10. When we have problems with the system, they respond and they...
Read full review of Forcepoint Data Loss Prevention »
Giang Nguyen
Product Manager
Support is quite good for this product
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
General Manager - Consulting & AMS at a tech services company
We've been pleased with the level of support on offer. Technical support has been great.
Read full review of Forcepoint Email Security »
Anonymous User
Security Product Manager at a tech services company
The support is very good, they are qualified professionals.
Read full review of Forcepoint Email Security »
Anonymous User
Senior ICT Security Officer at a financial services firm
Customer Service: Good, because we have a MCS (mission critical support) level. Technical Support: Good, especially...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Facility Security Officer at a tech services company
Response time is slow.
Read full review of Forcepoint Data Loss Prevention »
Arf-Wu
Manager at Readytech
We are satisfied with technical support.
Read full review of Forcepoint Next Generation Firewall »
MuhammadRicky Anggoro Pratomo
Network Engineer at a tech services company
I think their support capabilities have a lot of room for improvement because my company has had several issues. Of...
Read full review of Forcepoint Next Generation Firewall »
Arvind KR
Director at Foresight Software Solutions Pvt Ltd
I'd say that customer service is above average.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Presales Network & Security Engineer at a tech services company
The technical support is very good. From a Forcepoint perspective, they're quite responsive. If I were to open a...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Technical Support Specialist Networks at a tech services company
We've never had a negative experience with customer support. They have always been quickly available. I can't...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Senior Security Consultant at a integrator
Customer Service: 2 out of 10 Technical Support: 6 out of 10
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Managing Consultant - Sr. DLP Security Engineer at a comms service provider
The biggest issue that hampered Forcepoint was the lack of development and good consistent support. Because of this,...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Chief Information Security Officer and Founder at a insurance company
Technical support was good.
Read full review of Forcepoint Data Loss Prevention »
Juned Shaikh
CDL Technical Consultant at a tech services company
The technical support is good. They have a 24/7 support line and call centers all across India, the US and UK. One...
Read full review of Forcepoint Email Security »
Anonymous User
Desktop and Application Security Manager at a tech company
Customer Service: There is room for improvement. Technical Support: Their lead technical engineers are excellent.
Read full review of Forcepoint Secure Web Gateway »
Dharmendra Mishra
Associate Consultant at SoftwareONE
Lately, I have not needed their services, however, I have contacted them in the past. I find them to be very helpful...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Systems Engineer at a tech services company
Their technical support is not bad, but it is also not good at the same time. It should be faster, especially for the...
Read full review of Forcepoint Next Generation Firewall »

Review 1 of 30

Norman Freitag
Account-Manager at Consist ITU Environmental Software GmbH
The support is quite good. Sometimes, of course, you want to have a shorter resolution time, however, it also depends...
Read full review of Splunk Phantom »
Al Sedghi
Chief Technology Officer at a tech consulting company
Prior to Splunk acquiring Phantom, the support for this solution was subpar. Now, however, the support model has...
Read full review of Splunk Phantom »
Tarun Singh
Manager Project Management at HCL Technologies
I rate the support from Splunk Phantom a three out of five. The support knowledge of use cases from the telecom...
Read full review of Splunk Phantom »
Ali Tamimi
Managing Director at Hayyan Horizons
We use technical support every now and then. The response times are not very good. This is the thing that I would...
Read full review of Splunk »
Md. Iqbal Karim
Technical Account Manager at Trustaira
We've used technical support in the past. We've found them to be very helpful and responsive. We're satisfied with...
Read full review of Splunk »
Robert Cheruiyot
IT Security Consultant at Microlan Kenya Limited
I usually rely on the Splunk community for information, such as discussions of incidents and other issues which...
Read full review of Splunk »
Jerry Castille
Chief Architect at Pathmaker Group
I haven't heard any complaints about the technical support.
Read full review of Splunk »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
If you get the right people engaged, support can be a bliss.
Read full review of Splunk »
Muhammad Firdaus
Splunk Presales & Splunk Technical Engineer at Westcon-Comstor
I don't have any insights into technical support. It's the same level of support as Phanton, as far as I know.
Read full review of Splunk IT Service Intelligence (ITSI) »
Rajiv Warrier
Regional Head at a tech services company
I've dealt with technical support and it's pretty good. They are helpful. I find them responsive.
Read full review of Splunk »
MS Alam
System Administrator at Abdullah Al-Othaim Markets
I have received a very good response from support that I have not seen in more than 10 years of my experience.
Read full review of Splunk »
Timur Baitenov
Technical Director at a tech services company
The technical support is quite good.
Read full review of Splunk »
Yosef Tavin
Senior Site Reliability Engineer at BigPanda
Their support is pretty good, but not amazing. Although we have our own in-house Splunk expert who worked for Splunk...
Read full review of Splunk »
Anonymous User
Account Manager at a tech services company
Professional support is great, but too expensive. Otherwise content published over website is good.
Read full review of Splunk »
Anonymous User
Director INTS IT Resiliency at a financial services firm
The technical support with Splunk is really good. We didn't have any issues. Now, part of that is, we are Royal Bank...
Read full review of Splunk IT Service Intelligence (ITSI) »
Anonymous User
Automation Specialist, Analytics at a computer software company
I'd say I am happy with the technical support, not elated. They provide great support, but sometimes they don't have...
Read full review of Splunk »
Anonymous User
Lead Splunk Architect at a financial services firm
In my opinion Splunk has three levels of support. First level is their forum (Splunk Answers). The Forum is very rich...
Read full review of Splunk »
Ermal Galo
Information Security Officer at a financial services firm
We have a technical support contract. For the most part, we can do it probably ourselves. When technical support...
Read full review of Splunk »
Anonymous User
Sr. Program Manager at a consultancy
During our use of Splunk, we had professional services assisting and not actual technical support. However, the...
Read full review of Splunk »
Olivier Ntumba
Network & Systems Administrator Individual Contributor at T-Systems
Technical support is fairly good. We are satisfied with their assistance.
Read full review of Splunk Insights for Infrastructure »
SenNetwork4433
Senior Network & Security Architect at a insurance company
The tech support response time could be a bit better. Sometimes I need to wait more than 24 hours for a response to...
Read full review of Splunk »
Anonymous User
Data Center Architect at a outsourcing company
We've had a few calls, and they're very responsive.
Read full review of Splunk »
Anonymous User
Solutions Consultant at a tech services company
They have pretty much good documentation and good training. Their documentation is a lot better than Qlik Sense.
Read full review of Splunk »
Siraj Moosakoya
Senior Network Administrator at Tawasul telecom
We have not contacted technical support.
Read full review of Splunk Insights for Infrastructure »
Anonymous User
Security Engineer at a tech services company
They're good. They're quite good at providing the service for technical engineers as well.
Read full review of Splunk Insights for Infrastructure »
Anonymous User
Enterprise Client Executive at a tech services company
Their support is good.
Read full review of Splunk »
Anonymous User
Senior IT Security Operations at a pharma/biotech company
The quality of support depends on the support and license. On the average, I would give them a rating of 6/10.
Read full review of Splunk »
Anonymous User
Engineering Manager at a manufacturing company
We do deal with technical support on an ongoing basis. They can definitely do better from a technical point of view....
Read full review of Splunk »
Anonymous User
Consultant at a financial services firm
We have raised multiple tickets. Some of them are good, and some of them can be better. Overall, their technical...
Read full review of Splunk »
Anonymous User
Director - Corporate Infrastructure at a tech services company
We initially contacted their support during the implementation. It was not for a very complex issue. It was more for...
Read full review of Splunk Cloud »

Review 1 of 30

Technical Support

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