Compare Forcepoint vs Splunk

Forcepoint

Based on 173 reviews.

Splunk

Based on 402 reviews.

Latest Research

Buyer's Guide

Darktrace vs. Splunk User Behavior Analytics

March 2024

Darktrace vs. Splunk User Behavior Analytics

Updated: March 2024

Sample Customers

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

Forcepoint Data Loss Prevention

28 reviews

Forcepoint Secure Web Gateway

16 reviews

Forcepoint Next Generation Firewall

11 reviews

Splunk Enterprise Security

72 reviews

Splunk Cloud Platform

28 reviews

Splunk SOAR

24 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

12%

Comms Service Provider

12%

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

14%

Government

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Nataraj KS
CISO at V Guard Industries Ltd
We use it exclusively for data loss prevention.
Read full review of Forcepoint Risk Adaptive Protection for DLP »
Rupesh Kolhapurkar
Manager at Reliance Industries Ltd
The solution is used for CASB. We can use it to secure applications, upload and download restrictions, and have...
Read full review of Forcepoint Cloud Security Gateway »
AbhijeethReetoo
Business Development Management
Customers use Forcepoint ZTNA for accessing private applications hosted in a private cloud, in replacement for a VPN...
Read full review of Forcepoint ZTNA »
Dharmendra Mishra
Associate Consultant at SoftwareONE
We primarily provide the solution to our customers. I don't create the use cases. I just deploy as required. Largely,...
Read full review of Forcepoint Next Generation Firewall »
Muhammad Bahgat
Senior IT Security at ALEXBANK
We primarily use the solution for email security.
Read full review of Forcepoint Email Security [EOL] »

Review 1 of 5

Sagar Shekhar
Cyber Security Analyst at TIAA
In my company, we use Red Canary MDR to perform MITRE ATT&CK, after which I import the lot or whatever commands were...
Read full review of Splunk Real User Monitoring (RUM) »
Rodney Riettie
Software Engineer at a healthcare company
We mainly use it for different divisions and departments within our company to keep track of our systems' health. We...
Read full review of Splunk Infrastructure Monitoring »
GauravGupta6
Project Team Lead - Devops at a financial services firm
We use Splunk APM to monitor the performance of our applications.
Read full review of Splunk APM »
Sameep Agarwal.
Group manager at HCM Technologies
We deploy Splunk for law enforcement agencies facing attacks from threat actors in China, Iran, and Pakistan. It...
Read full review of Splunk Enterprise Security »
Wojtek Witowski
Product Owner at Danske Bank
We used it for on-call rotations. We used it to send alerts for monitoring. We also used it for escalation, so when...
Read full review of Splunk On-Call »

Review 1 of 5

Customer Service

Vijay Bhaskara Maram
Network Engineer at Pyramid IT Solutions Pvt Ltd
The support from Forcepoint Next Generation Firewall is not good, their response is not quick, We have had to wait a...
Read full review of Forcepoint Next Generation Firewall »
Nikolay Dimitrov
Cyber Security Engineer at Paysafe / IBM
Forcepoint technical support was not very good. It was some of the worst support I ever have dealt with. Basically,...
Read full review of Forcepoint CASB »
Anwar Sleem
Regional Director at Ceitcon
I would give their technical support a rating of seven or eight out of ten.
Read full review of Forcepoint Next Generation Firewall »
Mahendra Bedre
Lead at Infrastructure Solutions ALM
The technical support is very good.
Read full review of Forcepoint CASB »
Petr Pouzar
IT Consultant at M-COM s.r.o
The customer service and support are quite good. They are very educated. I never had a case that I wasn't able to...
Read full review of Forcepoint Next Generation Firewall »
Rupesh Kolhapurkar
Manager at Reliance Industries Ltd
I have used Forcepoint's technical support, and I feel that it is average.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Regional Solutions Manager at a tech services company
There's no support presence in my region. Because of this clients can't access premium support.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Managing Consultant - Sr. DLP Security Engineer at a comms service provider
The biggest issue that hampered Forcepoint was the lack of development and good consistent support. Because of this,...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
General Manager - Consulting & AMS at a tech services company
We've been pleased with the level of support on offer. Technical support has been great.
Read full review of Forcepoint Email Security [EOL] »
Nayef Hamzeh
IT Manager at cmc
We obtain support from the local partner, rather than from Forcepoint directly.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Professional Services Coordinator at a tech vendor
We are often in touch with technical support. The quality comes and goes, depending on how many people they keep at a...
Read full review of Forcepoint CASB »
DR Goyal
VP Technology at a outsourcing company
I have not contacted this solution's technical support. We use our own technical team, which is very strong.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Cyber Security Consultant and Technical Manager at a tech services company
We've had mixed results with technical support. Some issues are resolved quickly, and other issues have taken roughly...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Senior Security Consultant at a integrator
Customer Service: 2 out of 10 Technical Support: 6 out of 10
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Facility Security Officer at a tech services company
Response time is slow.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Cyber Security Officer at a insurance company
Their technical support is excellent, accessible, and quick to respond. There is very little delay. We are not...
Read full review of Forcepoint ONE »
Baljeet Singh
Subject Matter Expert at Hitachi Systems, Ltd.
Technical support is great with the priority level. When you're going to raise a case that might be of severity, you...
Read full review of Forcepoint Secure Web Gateway »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
The technical support is very nice. I don't have any issues other than the time zones. It's a bit of an issue for me....
Read full review of Forcepoint Data Loss Prevention »
Secengin46
Security Engineer at a tech services company
Technical support for this solution is average. In terms of providing a solution, from the technical aspect, and for...
Read full review of Forcepoint Email Security [EOL] »
SurendarJ
Deputy Manager of IT at FP LAB
Technical support is fine. I didn't face many challenges yet. However, I have made requests for some of the features...
Read full review of Forcepoint Data Loss Prevention »
Bishoy-Habib
Security Pre-Sales Manager at a tech services company
I've never actually contact technical support because I'm not the person who is responsible for that. I heard that...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Co-Founder, CTO at a tech services company
Support by vendor is low-medium. You need to rely on yourself or your integrator.
Read full review of Forcepoint Secure Web Gateway »
MuhammadRicky Anggoro Pratomo
Network Engineer at a tech services company
I think their support capabilities have a lot of room for improvement because my company has had several issues. Of...
Read full review of Forcepoint Next Generation Firewall »
Samson Amasa
IT Infrastructure supervisor at Nigerian National Petroleum Corporation
I have not contacted the support from Forcepoint Cloud Security Gateway.
Read full review of Forcepoint Cloud Security Gateway [EOL] »
Anonymous User
Regional Solutions Manager at a tech services company
We have had a good experience with customer service and support. For example, we have support from the EMEA, APAC and...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Security Specialist at a energy/utilities company
The technical support for this solution is great. We have a support contract and we can create a ticket when...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Assistant Manager, Information Security at a financial services firm
The technical support for Forcepoint is fine. They are polite and available twenty-four hours and usually resolve...
Read full review of Forcepoint Next Generation Firewall »
Ziad Ramoly
IT Support Technician at Secure Services
Their support is very good. When you have issues, you call them and open a ticket based on the severity, then receive...
Read full review of Forcepoint Email Security [EOL] »
Yasir Zubair
Senior Manager - ICT Technical at CNS Engineering
We have been very satisfied with the customer service.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Management Executive at a security firm
Technical support from the UK is good. However, the experience of local support in South Africa is not at the level...
Read full review of Forcepoint Data Loss Prevention »

Review 1 of 30

MD MASRURUL HODA
Security Manager at a financial services firm
The technical support for the Splunk SIEM solution was average. Splunk is still working on improving its customer...
Read full review of Splunk SOAR »
Maaz Khalid
Cyber Security Analyst at Rewterz
There have been instances where the response time from Splunk's support team has been slower in comparison to others....
Read full review of Splunk Enterprise Security »
Robert Cheruiyot
IT Security Consultant at Microlan Kenya Limited
We tend to support our customers. We can troubleshoot for customers. We also use Splunk technical support, and they...
Read full review of Splunk Infrastructure Monitoring »
Kutay KOCA
Cyber Security Analyst at Clarusway
We frequently connect with the support team to review our options. They resolve our issues quickly.
Read full review of Splunk Enterprise Security »
Sneha Golhar
Senior Engineer at Wipro Limited
The support team is supportive and quick to respond. Splunk offers Platinum, Gold, and Silver support. With the...
Read full review of Splunk Enterprise Security »
Kiran Kumar.
Lead Administrator at Wipro Limited
We open cases on behalf of our customers with Splunk. If the technical support resolution is not up to par, we...
Read full review of Splunk Enterprise Security »
Wojtek Witowski
Product Owner at Danske Bank
The guys who deployed the solution on-premises had some questions for the API, and they were able to reach the help...
Read full review of Splunk On-Call »
Anonymous User
Java Technical Lead at a insurance company
Not even Splunk's support guy, who came to our firm, could help with defining proper role management.
Read full review of Splunk Enterprise Security »
Anonymous User
Performance Engineer at a non-profit
Their support has been lacking a little bit. We have several outstanding bugs that have not been fixed yet, and we...
Read full review of Splunk Cloud Platform »
Anonymous User
Engineer at a financial services firm
The technical support is very good. We're quite satisfied with the level of service provided. They are knowledgeable...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Architect at a comms service provider
I am moderately satisfied with the solution's technical support. I rate the technical support an eight out of ten.
Read full review of Splunk Enterprise Platform »
Anonymous User
Manager IT Solutions at a pharma/biotech company
I've never contacted technical support. We don't take care of that aspect of the product.
Read full review of Splunk APM »
Anonymous User
Senior Cloud Operations Analyst at a tech vendor
The support team is very competent.
Read full review of Splunk Enterprise Security »
SuchismitaPriyadarsini
CHRO at a computer software company
The solution's response time is not that fast. The experience of some of my peers is that the vendors have actively...
Read full review of Splunk Enterprise Security »
Anonymous User
Account Manager at a tech services company
Professional support is great, but too expensive. Otherwise content published over website is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Business Analyst at a retailer
I can say that support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Sr. IT Manager at a government
Technical support is usually pretty good. They are responsive, knowledgeable, and helpful.
Read full review of Splunk Enterprise Security »
Olivier Ntumba
Network & Systems Administrator Individual Contributor at T-Systems
Technical support is fairly good. We are satisfied with their assistance.
Read full review of Splunk Infrastructure Monitoring »
Anonymous User
Security Architect at a tech services company
I am happy to report that I've never needed to contact technical support. The README tutorials and the existing...
Read full review of Splunk Enterprise Security »
Siva Chaitanya Kakarla
Support Engineer at American Express
Their technical support was good. I would rate them a five out of ten because we worked in the Australian time zone,...
Read full review of Splunk Cloud Platform »
Anonymous User
Principle Software Engineer at a manufacturing company
The support has been hit or miss. We are on a classified program, so we had clear points of contact assigned to us....
Read full review of Splunk ITSI (IT Service Intelligence) »
Rishi Raval
Officer at State Street
I work with a lot of Splunk’s support people. I like them. They're all good.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Manager - IT Operations at a financial services firm
The guys at VictorOps have been outstanding as far as support goes. They've bent over backwards to work with us and...
Read full review of Splunk On-Call »
Tomi Juslin
QA Lead at a financial services firm
I have not used technical support.
Read full review of Splunk Enterprise Security »
Al Sedghi
Chief Technology Officer at Globalnet Research Corporation
Prior to Splunk acquiring Phantom, the support for this solution was subpar. Now, however, the support model has...
Read full review of Splunk SOAR »
Anonymous User
Senior Consultant at sectecs
I have not been in contact with technical support.
Read full review of Splunk Enterprise Security »
Nadine S.
Security Engineer
The support team is usually very receptive and answers quickly.
Read full review of Splunk Enterprise Security »
Anonymous User
Manager at a consultancy
We use a licensed third-party Splunk partner for support, and I haven't heard of any issues so far.
Read full review of Splunk Enterprise Security »
Anonymous User
Sr. IT Manager at a government
Technical support for Splunk is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Vice Manager at a comms service provider
It’s easy to obtain support from Splunk for technical issues. We also have enough knowledge ourselves to apply fixes.
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

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