Compare Forcepoint vs IDERA

Forcepoint

Based on 174 reviews.

IDERA

Based on 84 reviews.

Latest Research

Buyer's Guide

Forcepoint Data Loss Prevention vs. Symantec Data Loss Prevention

March 2024

Symantec Data Loss Prevention vs. Forcepoint Data Loss Prevention

Updated: March 2024

Overview

Information Not Available

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Sample Customers

Forcepoint Data Loss Prevention

Alphawest, Betsson, Cellcom Israel Ltd., Chelsea & Westminster Hospital, Confartigianato Vicenza, EverBank, Finansbank, iGATE, Landa Digital Printing, Northern California Bank, Reliance Capital, Remosa, Toyota, Scavolini, Zim Integrated Shipping Services

Popular Solutions

Forcepoint Data Loss Prevention

28 reviews

Forcepoint Secure Web Gateway

16 reviews

Forcepoint Next Generation Firewall

12 reviews

IDERA ER/Studio

2 reviews

TestRail

8 reviews

IDERA SQL Diagnostic Manager for SQL Server

1 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

12%

Comms Service Provider

11%

Manufacturing Company

Financial Services Firm

18%

Computer Software Company

14%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManjitSingh
Cyber Security Engineer, team lead at a wellness & fitness company
Our primary use case for this solution is for malicious activities.
Read full review of Forcepoint Data Loss Prevention »
Muhammad Bahgat
Senior IT Security at ALEXBANK
We primarily use the solution for email security.
Read full review of Forcepoint Email Security [EOL] »
Dharmendra Mishra
Associate Consultant at SoftwareONE
We primarily provide the solution to our customers. I don't create the use cases. I just deploy as required. Largely,...
Read full review of Forcepoint Next Generation Firewall »
David Overton
Sr. Director of Information Security & Enterprise Architecture at Childrens Home Society of Florida
There are several use cases that we use it for: * DLP purposes. * Multi-factor, step-up authentication. * In...
Read full review of Forcepoint ONE »
Samson Amasa
IT Infrastructure supervisor at Nigerian National Petroleum Corporation
I am using Forcepoint Cloud Security Gateway for web filtering.
Read full review of Forcepoint Cloud Security Gateway [EOL] »

Review 1 of 5

StuartBarker
Managing Director at Corecom Quality Engineering
We use the solution for test management during projects.
Read full review of TestRail »
Anonymous User
Software Enginner at a tech company

Read full review of IDERA SQL Secure »
Anonymous User
IT Infrastructure Team Lead

Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
Premier Field Engineer at Microsoft
I use this software bundle for managing multiple SQL Server instances. The environment has a large number of SQL...
Read full review of IDERA SQL Admin Toolset »
Menoj Roekalea
DBA Consultant at Brocacef
It is the first action our service desk takes when a performance or stability issue arises. This way we have the...
Read full review of IDERA SQL Doctor »

Review 1 of 5

Customer Service

Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at Trillium
I rate Forcepoint support eight out of 10. Their support is good, but not excellent. At the same time, their presales...
Read full review of Forcepoint Data Loss Prevention »
Rupesh Kolhapurkar
Manager at Reliance Industries Ltd
The technical support was bad before. It has improved now. Often, the support team is not available. We need to call...
Read full review of Forcepoint Cloud Security Gateway »
AjitMatthew
Principal. - Head - IT, Information Security and Admin at a consultancy
I would rate customer service at 8.5 out of 10. When we have problems with the system, they respond and they...
Read full review of Forcepoint Data Loss Prevention »
Anwar Sleem
Regional Director at Ceitcon
I would give their technical support a rating of seven or eight out of ten.
Read full review of Forcepoint Next Generation Firewall »
Dino R
System Administrator at a insurance company
The solution's technical support team is quite responsive and provides consistent support.
Read full review of Forcepoint Next Generation Firewall »
Atul-Vats
Consultant at a tech vendor
The customer support is outstanding.
Read full review of Forcepoint Data Loss Prevention »
Hassan Moussafir
Information Security Senior Expert at Wafaassurance
Technical support was good.
Read full review of Forcepoint Data Loss Prevention »
Owen Nunez
Security Engineer at Protego Trust Bank
Customer support simply directs us to links to read up on our own. When we contact support, we need one on one help,...
Read full review of Forcepoint Data Loss Prevention »
Sowjanya Mallela
Technical Security Consultant at a computer software company
We'd like some better support services.
Read full review of Forcepoint Email Security [EOL] »
Manjit Singh
Senior Information Security Engineer at Herbalife
Technical support is good but lacking in troubleshooting skills when it comes to Forcepoint.
Read full review of Forcepoint Data Loss Prevention »
David Overton
Sr. Director of Information Security & Enterprise Architecture at Childrens Home Society of Florida
If I do have an issue or a support need, the organization is responsive. I'm on the East Coast, and they're on the...
Read full review of Forcepoint ONE »
Arvind KR
Director at Foresight Software Solutions Pvt Ltd
I'd say that customer service is above average.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Regional Solutions Manager at a tech services company
There's no support presence in my region. Because of this clients can't access premium support.
Read full review of Forcepoint Data Loss Prevention »
Muhammad Bahgat
Senior IT Security at ALEXBANK
Technical support is very responsive. They are helpful and knowledgeable.
Read full review of Forcepoint Email Security [EOL] »
Badrul Hisyam Jamil
Manager at a financial services firm
It can be hard to contact customer service and support, and their response times and solutions can be slow and...
Read full review of Forcepoint Data Loss Prevention »
Juned Shaikh
CDL Technical Consultant at a tech services company
The technical support is good. They have a 24/7 support line and call centers all across India, the US and UK. One...
Read full review of Forcepoint Email Security [EOL] »
Jay Stelmach
Adjunct Professor at Southern New Hampshire University
Customer Service: Great. They made sure that we were choosing the right version and helped us understand the...
Read full review of Forcepoint Secure Web Gateway »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
The technical support is very nice. I don't have any issues other than the time zones. It's a bit of an issue for me....
Read full review of Forcepoint Data Loss Prevention »
Javier Ramirez
Network Security Specialist at SEFISA
Their technical support is great. The technicians are very experienced. We don't have any trouble with them.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Works at a financial services firm
Customer Service: Customer service is at an extremely high level. Technical Support: The technical support has...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Senior Security Engineer at a healthcare company
I have used their support quite a bit. They are outstanding. I've been able to call them at any time that I'm here...
Read full review of Forcepoint ONE »
Anonymous User
Senior Cyber Security Analyst at a logistics company
I have used the support from Forcepoint Data Loss Prevention. I rate the support from Forcepoint Data Loss Prevention...
Read full review of Forcepoint Data Loss Prevention »
IsmailMohammed
Information Security Engineer at a tech services company
We also use Symantec and since they've moved to Broadcom, their technical support is terrible. The customer base has...
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Managing Consultant - Sr. DLP Security Engineer at a comms service provider
The biggest issue that hampered Forcepoint was the lack of development and good consistent support. Because of this,...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
AGM - IT Infrastructure at a manufacturing company
We've used technical support in the past. We are one of the major clients for most of these products in India, so we...
Read full review of Forcepoint Secure Web Gateway »
DAMIR REZNICEK
CTO at Lactalis
We are not so satisfied with the technical support but not because of Forcepoint, rather because of the organization...
Read full review of Forcepoint Secure Web Gateway »
Ziad Ramoly
IT Support Technician at Secure Services
Their support is very good. When you have issues, you call them and open a ticket based on the severity, then receive...
Read full review of Forcepoint Email Security [EOL] »
David Levine
Vice President, Corporate Information Security & Chief Security Officer at Ricoh Americas
The support and company engagement from day one have been great about being open and available. Over time, I have...
Read full review of Forcepoint ONE »
Anonymous User
Product Manager at a computer software company
Technical support can give a good solution for issues but it can take a lot of time to receive it. They could improve...
Read full review of Forcepoint Secure Web Gateway »
Aamir Ejaz
Division Unit ITSM Head at Mana
My company logs tickets in the Forcepoint Data Loss Prevention support portal whenever there's an issue....
Read full review of Forcepoint Data Loss Prevention »

Review 1 of 30

Deepan M
Senior DevOps Engineer at a computer software company
We have not needed to contact the technical support team.
Read full review of TestRail »
Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
The technical support must be improved. There is a lot of to and fro before our issues get resolved.
Read full review of TestRail »
StuartBarker
Managing Director at Corecom Quality Engineering
The technical support is quick to respond but they did not provide a resolution for my issue.
Read full review of TestRail »
Anonymous User
Senior SQL Server Developer at a tech vendor
Customer Service: It was pretty good once the licensing phase was completed. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Anonymous User
Database Designer at a manufacturing company
Tech support has been good. I have no complaints about it. We haven't needed to use tech support in quite a while....
Read full review of IDERA ER/Studio »
Anonymous User
Database Architect at a healthcare company
Customer Service: Customer service is very good but they're a west coast company and we're on the east coast and I...
Read full review of IDERA ER/Studio »
Anonymous User
Senior Software Quality Assurance Engineer
I was not the point person.
Read full review of TestRail »
Anonymous User
Database Administrator at a healthcare company
Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a media company
I don't have any issues with their technical support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Software Enginner at a tech company
We had a few issues with the deployment, but it was mostly due to our lack of experience. We were able to get online...
Read full review of IDERA SQL Secure »
Anonymous User
Principal Data Architect at a tech company
Customer Service: I've not had to use it in a while. Technical Support: I've not had to use it in a while.
Read full review of IDERA ER/Studio »
Ioana Haralamb
Project Manager at a computer software company
We've never needed any technical support, so I can't evaluate it.
Read full review of TestRail »
Anonymous User
Senior Manager, Data Operations at a consumer goods company
Our experience with technical support has been good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Database Administrator at a insurance company
To be honest, technical support has gotten worse. It was really fine in the beginning, but it's not what it used to...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Asst. Director, Data Management & Analytics at a healthcare company
Technical support is good. Whatever inquiries I submit, I get a response. I haven't seen any lack of response from...
Read full review of IDERA ER/Studio »
Anonymous User
Database Architect at a insurance company
Good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Data Management Specialist at a government
Customer Service: It's good. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Jamie Vasser
IT Specialist at a government
Tech support is a sticking point with me. I am really disappointed in the tech support. We pay for the Platinum...
Read full review of IDERA ER/Studio »
Недашковский Евгений
Senior SQL DBA at a financial services firm
Customer Service: Idera is just interested in selling you something. Afterwards you can do what you want, they forget...
Read full review of IDERA SQL Safe Backup »
Anonymous User
Infrastructure Expert at a tech services company
Good, although they don’t always contact you with a solution to problems if they think it’s your problem.
Read full review of IDERA ER/Studio »
Uros Gavric
QA Automation Engineer at a recruiting/HR firm
I haven't used their tech support directly because all I needed was info that I was able to find in their knowledge...
Read full review of TestRail »
Anonymous User
Administrador de Dados at a non-tech company
Very good. When we need, they respond to us quickly.
Read full review of IDERA ER/Studio »
Anonymous User
Data Architect at a financial services firm
I have not been in contact with technical support.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a government
The technical support has been fine. I have only used them for licensing issues.
Read full review of IDERA ER/Studio »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA Lead at a government
I would evaluate tech support as "fair." It has declined over recent years. It's not what it once was.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Business Intelligence Analyst DBA at a government
Customer Service: 9/10. Technical Support: 9/10.
Read full review of IDERA ER/Studio »
David Nemec
Oracle developer at OKsystem a.s.
The tech support team is helpful.
Read full review of IDERA ER/Studio »
Stuart Barker
Test Manager at Zest Consulting
I have never needed to contact customer support. I have posted questions on the community page. The community support...
Read full review of TestRail »

Review 1 of 30

Technical Support

No Data Available

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