Compare Forcepoint vs IBM

Forcepoint

Based on 201 reviews.

IBM

Based on 3296 reviews.

Overview

Information Not Available

International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.

Sample Customers

Forcepoint Secure Web Gateway

Adventist Health, Alphawest, Amadori, Anoka County, Compartamos Banco, Davies Turner, EverBank, iGATE, Karlstad Municipality, Lake Michigan Credit Union, Scavolini, Smurfit Kappa, Toyota

Forcepoint ONE

UNC-Charlotte

IBM Security QRadar

Clients across multiple industries, such as energy, financial, retail, healthcare, government, communications, and education use QRadar.

Popular Solutions

Forcepoint Data Loss Prevention

13 reviews

Forcepoint Secure Web Gateway

12 reviews

Forcepoint Next Generation Firewall

10 reviews

IBM Security QRadar

19 reviews

IBM Turbonomic

8 reviews

IBM MQ

17 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Financial Services Firm

18%

Computer Software Company

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pablo-Verdina
Sales Manager at Mega tech S.A
We mostly work with finance, specifically with banks most of the time. We use Forcepoint Next Generation Firewall for...
Read full review of Forcepoint Next Generation Firewall »
CarlosMendoza
Deputy Manager of Networks and Communications at a financial services firm
I use the solution as a secure web gateway, similar to a proxy, to control access to the Internet for users. It is...
Read full review of Forcepoint ONE »
Shaikh Mubashshir
Cyber Security Technical Engineer at a consultancy
Forcepoint Data Loss Prevention is used for endpoint email security and data loss prevention for web.
Read full review of Forcepoint Data Loss Prevention »
NikunjGodawat
Works
I have used Forcepoint Secure Web Gateway primarily for DLP, content filtering, and initially the reverse proxy in...
Read full review of Forcepoint Secure Web Gateway »
Tharaka Athukorala
Solution Specialist at South Asian Technologies
Our primary use case for Forcepoint Risk Adaptive Protection for DLP is in the banking environment. We deal with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

OmarIsmail1
Infrastructure Technical Specialist II at Clicks Group
The typical use case for IBM Spectrum Computing is that it's an all-rounder. It can be used in various scenarios,...
Read full review of IBM Spectrum Computing »
Foluso Jibowo
Product Manager at Hiperdist Ltd
IBM Power Systems are used mainly in large organizations, generally in the financial industry, government,...
Read full review of IBM Power Systems »
Emirhan Guven
Team Leader, Software Development at a manufacturing company
I am a developer specializing in IBM App Connect. We have a customer interested in comparing ESB tools, such as...
Read full review of IBM App Connect »
Sherpard Muzuva
Senior Technical Manager- IBM Enterprise Systems at SYSTEMS INTEGRATED LTD (SYMPHONY)
The main advantages of IBM Db2 Warehouse become apparent when dealing with business intelligence applications. I...
Read full review of IBM Db2 Warehouse »
Anonymous User
General Manager Neverhack Spain at a tech vendor
There are several use cases because IBM B2B Integrator is an integrator that allows our customers to process files. I...
Read full review of IBM B2B Integrator »

Review 1 of 5

Customer Service

AtulVats
Information Security Consultant at a tech services company
Forcepoint's technical support is very good - they help you the moment you log the ticket. They're much more helpful...
Read full review of Forcepoint Data Loss Prevention »
Shanaka Guruge
Consultant - Cybersecurity at a tech services company
I've contacted support many times. I cannot say they are excellent support. That said, quite often, I get some good...
Read full review of Forcepoint Secure Web Gateway »
Mahendra Bedre
Lead at Infrastructure Solutions ALM
The technical support is very good.
Read full review of Forcepoint CASB »
Nikolay Dimitrov
Cyber Security Engineer at Paysafe / IBM
Forcepoint technical support was not very good. It was some of the worst support I ever have dealt with. Basically,...
Read full review of Forcepoint CASB »
Shipra Gupta
Service Delivery Manager at Paramount Computer Systems
We’ve been in touch with technical support. That's nearly our daily task. The tech support is also very good. We are...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Shared Information Security Officer at a university
The sales staff promised more than they can deliver, but the technical staff is excellent.
Read full review of Forcepoint ONE »
Anonymous User
Facility Security Officer at a tech services company
Response time is slow.
Read full review of Forcepoint Data Loss Prevention »
SurendarJ
Deputy Manager of IT at FP LAB
Technical support is fine. I didn't face many challenges yet. However, I have made requests for some of the features...
Read full review of Forcepoint Data Loss Prevention »
DR Goyal
VP Technology at a outsourcing company
I have not contacted this solution's technical support. We use our own technical team, which is very strong.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Enterprise Information Security Analyst at a retailer
Forcepoint's technical support for the solution is excellent. The technicians that I have dealt with have been with...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Works at a financial services firm
Customer Service: Customer service is at an extremely high level. Technical Support: The technical support has...
Read full review of Forcepoint Secure Web Gateway »
MarkEdward
Technical Support Engineer at MCS
Technical support can be better. The support themselves are skilled but when you call for support you have to wait...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Security Specialist at a energy/utilities company
The technical support for this solution is great. We have a support contract and we can create a ticket when...
Read full review of Forcepoint Next Generation Firewall »
Ramkumar Gurumoorthy
Lead Integration Architect at DXC Technology
I don't deal with technical support directly. However, we haven't had any major issues and likely have not needed...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Security Product Manager at a tech services company
The support is very good, they are qualified professionals.
Read full review of Forcepoint Email Security [EOL] »
Baljeet Singh
Subject Matter Expert at Hitachi Systems, Ltd.
Technical support is great with the priority level. When you're going to raise a case that might be of severity, you...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Senior Cyber Security Analyst at a logistics company
I have used the support from Forcepoint Data Loss Prevention. I rate the support from Forcepoint Data Loss Prevention...
Read full review of Forcepoint Data Loss Prevention »
Bishoy-Habib
Security Pre-Sales Manager at a tech services company
I've never actually contact technical support because I'm not the person who is responsible for that. I heard that...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Management Executive at a security firm
Technical support from the UK is good. However, the experience of local support in South Africa is not at the level...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Owner at a tech services company
I will rate their technical support a seven out of ten because their response time is very slow.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Cyber Security Officer at a insurance company
Their technical support is excellent, accessible, and quick to respond. There is very little delay. We are not...
Read full review of Forcepoint ONE »
Anonymous User
Director, Cloud & Data Security at a financial services firm
Initially, we had some challenges that Bitglass resolved quickly. The challenges were around communication. There...
Read full review of Forcepoint ONE »
Anonymous User
Product Manager at a computer software company
Technical support can give a good solution for issues but it can take a lot of time to receive it. They could improve...
Read full review of Forcepoint Secure Web Gateway »
Arvind KR
Director at Foresight Software Solutions Pvt Ltd
We have used technical support in the past. There are two aspects. How quickly they respond is one aspect. Then,...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
General Manager - Consulting & AMS at a tech services company
We've been pleased with the level of support on offer. Technical support has been great.
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Systems Engineer at a tech services company
The technical support is very good. Here, in Saudi Arabia, service engineers are very cooperative and the Forcepoint...
Read full review of Forcepoint Secure Web Gateway »
Nayef Hamzeh
IT Manager at cmc
We obtain support from the local partner, rather than from Forcepoint directly.
Read full review of Forcepoint Secure Web Gateway »
Pablo-Verdina
Sales Manager at Mega tech S.A
It is really hard to work with their customer support. For example, unlike Fortinet where you can escalate an issue...
Read full review of Forcepoint Next Generation Firewall »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
The technical support is very nice. I don't have any issues other than the time zones. It's a bit of an issue for me....
Read full review of Forcepoint Data Loss Prevention »
Anjani Kumar
System Engineer at NetScout Systems
Resolving issues has sometimes taken longer than expected. While the initial response time has been problematic,...
Read full review of Forcepoint ONE »

Review 1 of 30

Al Mercado
AI Engineer at Techvanguard
I haven't contacted their support.
Read full review of StreamSets »
AbhishekKatara
Technical Lead at Sopra Steria
We have spent a good amount of time dealing with their technical support team. The first step is to check the...
Read full review of StreamSets »
Omar Wahba
Enterprise Storage Sales Specialist (IBM) at a tech services company
The only minor issue might be related to time zone differences, causing delays in responses.
Read full review of IBM System Storage DS5000 Series »
Joao Caseiro
Project Manager at Novabase
The solution's technical support needs improvement. It could be more accessible in terms of communication.
Read full review of webMethods.io »
RichardXu
Data Science Lead at a mining and metals company
The technical support is okay. However, I find that corporate support is weak. If you're only looking to upgrade, you...
Read full review of IBM Watson Machine Learning »
Naresh Jatangi
Middleware Administrator at Pronteff IT Solutions
I haven't contacted their support.
Read full review of IBM DataPower Gateway »
Anonymous User
Database Security Specialist at a tech services company
IBM has three layers for Guardium support. In critical cases, technical support analyzes the issues very quickly to...
Read full review of IBM Security Guardium Data Protection »
Anonymous User
DBA at a financial services firm
Customer Service: 8/10. Technical Support: 8/10.
Read full review of IBM Netezza Performance Server »
Anonymous User
Storage Administrator at a government
I can't remember what I called the technical support for. Generally, I think their support gets the job done. It's...
Read full review of IBM FlashSystem »
Anonymous User
Manager, Human Resources at a non-profit
Technical support was not always great. They tend to push you towards workbench admins or paid support.
Read full review of IBM Kenexa »
Anonymous User
Data base administrator at a engineering company
IBM's technical support takes a long time to respond to issues, sometimes between two to four days. However, once...
Read full review of IBM Db2 Warehouse »
Simon Thornton
Cyber Security Services Operations Manager at a aerospace/defense firm
Their support is very slow. it is very difficult to find knowledgeable people within IBM. I'm an expert in the use of...
Read full review of IBM Security QRadar »
Anonymous User
Information Security Officer at a tech services company
I don't have any experience with IBM's technical support.
Read full review of IBM Security Secret Server »
Horacio Morales
Project Manager at Blue Technology
The customer service and support are good. It is one of the main part of the solution.
Read full review of IBM Cloud Pak for Data »
Sailaja D
Test Engineer at cigniti
We didn't hire an exclusive tech support team and had to rely on the IBM team. However, there was a bit of a delay in...
Read full review of IBM InfoSphere Optim Test Data Management (TDM) »
Anonymous User
Engineer at a financial services firm
The technical support is very good. We are very well partnered with IBM support. We have AVP Support, which is very...
Read full review of IBM FileNet »
Anonymous User
Responsible BPM Competence Centre
Customer Service: Basically ok.Technical Support: Great
Read full review of webMethods.io »
Anonymous User
CEO at a tech services company
The technical support has been very friendly, responsive, and it is quick to escalate an issue.
Read full review of IBM Db2 Database »
Anonymous User
Project Leader at EDF
We are not really happy with their support. They don't have the skills to very efficiently answer our questions, so...
Read full review of IBM MQ »
Anonymous User
Process Architecture and Business Improvement at a comms service provider
Technical support rolled out according to the licensing scheme.
Read full review of IBM Blueworks Live »
Anonymous User
Senior System Administrator at a tech services company
The technical support is excellent. As I've mentioned, they know their business and have a really good team behind them.
Read full review of IBM Security QRadar »
Anonymous User
Solution Architect at a tech company
Excellent
Read full review of IBM SevOne Network Performance Management (NPM) »
Honglin Liang
Software Engineering Consultant at a manufacturing company
IBM has a support team in Australia that I contact when I encounter a problem from the end-users and I cannot solve...
Read full review of IBM DOORS Next »
Shoichiro Takeshita
Chief Architect at NEUSOFT JAPAN
IBM has a different division that provides consultation to end users, and most customers utilize consultation from...
Read full review of IBM FileNet »
Anonymous User
ECM Filenet Architect at a insurance company
We use IBM support quite a lot. We have a license with this product, then whenever there are any issues, we always...
Read full review of IBM FileNet »
Anonymous User
Information Security Analyst at a transportation company
Most of the technical support is provided by their L2 support level technicians and I would give them a 7/10 rating.
Read full review of IBM Security QRadar »
Anonymous User
Systems Specialist, Development, D2C DevOps Architecture at a retailer
Customer Service: Customer service is good. Technical Support: N/A: I have not had to invoke technical support.
Read full review of UrbanCode Deploy »
Ayman Alshabani
Financial Performance Manager at a retailer
We do not use IBM directly for technical support due to their high prices. Instead, we rely on third-party partners...
Read full review of IBM Planning Analytics »
Anonymous User
Systems Architect at a sports company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of IBM Turbonomic »
Anonymous User
Enterprise and Information Architect at a tech consulting company
We've been using the product a long time and hardly need technical support, which is great. We have very few problems.
Read full review of IBM InfoSphere DataStage »

Review 1 of 30

Technical Support

No Data Available

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