Compare Forcepoint vs IBM

Forcepoint

Based on 224 reviews.

IBM

Based on 3422 reviews.

Overview

Information Not Available

International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.

Sample Customers

Forcepoint Secure Web Gateway

Adventist Health, Alphawest, Amadori, Anoka County, Compartamos Banco, Davies Turner, EverBank, iGATE, Karlstad Municipality, Lake Michigan Credit Union, Scavolini, Smurfit Kappa, Toyota

Forcepoint ONE

UNC-Charlotte

IBM Security QRadar

Clients across multiple industries, such as energy, financial, retail, healthcare, government, communications, and education use QRadar.

Popular Solutions

Forcepoint Data Loss Prevention

11 reviews

Forcepoint Secure Web Gateway

6 reviews

Forcepoint Next Generation Firewall

11 reviews

IBM Security QRadar

20 reviews

IBM Turbonomic

4 reviews

IBM MQ

15 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

Outsourcing Company

Construction Company

Financial Services Firm

15%

Manufacturing Company

Construction Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Madhukar Pandey
Senior Manager, Risk at LTFS
My main use case for Forcepoint Data Loss Prevention is that I have used it for all three channels: the endpoint,...
Read full review of Forcepoint Data Loss Prevention »
Ajit Pratap Kundan
MANAGER SOLUTION CONSULTING at a manufacturing company
The major use cases for Forcepoint Next Generation Firewall are in government turnkey projects where we require a lot...
Read full review of Forcepoint Next Generation Firewall »
AlexOgbalu
Director at LiveFromSpace Limited
Forcepoint CASB ensures that access to cloud applications is properly vetted and monitored. We have a lot of remote...
Read full review of Forcepoint CASB »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »
SandeepKumar33
Cyber Security Engineer at Infratech Co
I have experience with Forcepoint Data Loss Prevention and Netwrix Endpoint Protector, as I am currently working with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

DavidJackson1
Software Engineer at Abbott
My main use case for IBM NS1 Connect is to improve user experience. It offers smart routing which helps sites to be...
Read full review of IBM NS1 Connect »
Foluso Jibowo
Product Manager at Hiperdist Ltd
IBM Power Systems are used mainly in large organizations, generally in the financial industry, government,...
Read full review of IBM Power Systems »
Shankar-Kambhampaty
Consulting CTO at a tech consulting company
My usual use cases for IBM FileNet involve three primary areas. The first is document management. For instance, if...
Read full review of IBM FileNet »
Sachin Prakash
Assistant Consultant at a tech vendor

Read full review of IBM Spectrum Scale »
Ateeq Rehman
Unit Head System Implementor at Allied Bank Limited
We are still using the IBM BPM platform to automate the processes for our organization.I generally use Microsoft...
Read full review of IBM Security Verify Access »

Review 1 of 5

Customer Service

Atul-Vats
Consultant at a tech vendor
The customer support is outstanding.
Read full review of Forcepoint Data Loss Prevention »
Richard Hermogeno
Channels Management Head at Philippine National Bank
We use third-party technical support. The turnaround time for support is slow.
Read full review of Forcepoint Data Loss Prevention »
AlexOgbalu
Director at LiveFromSpace Limited
We have access to a training tool with learning access from Veracode.Training will always be very good. A lot of OEMs...
Read full review of Forcepoint CASB »
Kamal Abdelrahman
Country Manager at a tech services company
We get good feedback regarding the support. They respond well and provide support whenever required. They are aware...
Read full review of Forcepoint Data Loss Prevention »
Shamirhan Sulaiman
Director Market Growth and Development at a tech services company
Technical support can be improved. It is currently provided from two locations, India and the US. Depending on the...
Read full review of Forcepoint Secure Web Gateway »
Shipra Gupta
Service Delivery Manager at Paramount Computer Systems
We’ve been in touch with technical support. That's nearly our daily task. The tech support is also very good. We are...
Read full review of Forcepoint Secure Web Gateway »
Deepak Nagar
Manager, Strategic Alliances at Softcell Technologies Limited
The technical team was good. The support persons had good expertise about the product.
Read full review of Forcepoint Secure Web Gateway »
Ose Umunna
Presales engineer at a tech services company
Customer support is very good, but it can be better.
Read full review of Forcepoint ONE »
Ashish Choudhary
Co-founder | Product Manager | CEO @ ReDi at TRIAD Technologies
Technical support is okay.
Read full review of Forcepoint Next Generation Firewall »
DragosBasmaluta
Co-Founder at Avant Consulting
We have had the opportunity to use their technical support. They were very prompt and very good about getting us what...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Senior Manager IT at a computer software company
I'm not fully satisfied with Forcepoint Secure Web Gateway support. Though the response time is good, the resolution...
Read full review of Forcepoint Secure Web Gateway »
Mahesh Dalavi
Sr. Manager at 2Five1
I haven't interacted that much with their support, but whenever I created a case, there was proper support. As...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Shared Information Security Officer at a university
The sales staff promised more than they can deliver, but the technical staff is excellent.
Read full review of Forcepoint ONE »
Anonymous User
Product Manager at a computer software company
Technical support can give a good solution for issues but it can take a lot of time to receive it. They could improve...
Read full review of Forcepoint Secure Web Gateway »
Arvind KR
Director at Foresight Software Solutions Pvt Ltd
I'd say that customer service is above average.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
System Engineer at a computer software company
Four years ago, I called support. Their response was very bad, but the antivirus was good.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Owner at a tech services company
I will rate their technical support a seven out of ten because their response time is very slow.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Managing Director at a tech vendor
We've contacted technical support in the past. They are decent. They provide enough support services to cover our...
Read full review of Forcepoint Next Generation Firewall »
Muhammad Bahgat
Senior IT Security at ALEXBANK
Technical support is very responsive. They are helpful and knowledgeable.
Read full review of Forcepoint Email Security [EOL] »
NikunjGodawat
Works
Customer service and support are generally satisfactory. However, there are instances where both the response time...
Read full review of Forcepoint Secure Web Gateway »
Baljeet Singh
Subject Matter Expert at Hitachi Systems, Ltd.
Technical support is great with the priority level. When you're going to raise a case that might be of severity, you...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
CTO at a financial services firm
Their tech support is good. They're a 10 out of 10 in responsiveness and they're an eight out of 10 in getting the...
Read full review of Forcepoint ONE »
Juned Shaikh
CDL Technical Consultant at a tech services company
The technical support is good. They have a 24/7 support line and call centers all across India, the US and UK. One...
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Security Specialist at a energy/utilities company
The technical support for this solution is great. We have a support contract and we can create a ticket when...
Read full review of Forcepoint Next Generation Firewall »
KrishnaChaitanya4
Manager at KPMG
Technical support is pretty good. I don't see any kind of delay. As soon as we raise the request, we always get...
Read full review of Forcepoint Data Loss Prevention »
Badrul Hisyam Jamil
IT Manager at a financial services firm
It can be hard to contact customer service and support, and their response times and solutions can be slow and...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Assistant Manager, Information Security at a financial services firm
The technical support for Forcepoint is fine. They are polite and available twenty-four hours and usually resolve...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Regional Solutions Manager at a tech services company
There's no support presence in my region. Because of this clients can't access premium support.
Read full review of Forcepoint Data Loss Prevention »
Tharaka Athukorala
Solution Specialist at South Asian Technologies
In terms of presale support, I receive proper support from Forcepoint. The after-sale support needs improvement.
Read full review of Forcepoint Risk Adaptive Protection for DLP »
Anonymous User
AGM - IT Infrastructure at a manufacturing company
We've used technical support in the past. We are one of the major clients for most of these products in India, so we...
Read full review of Forcepoint Secure Web Gateway »

Review 1 of 30

Daniel Tamiru
Manager, Database & System Administration at Awash International Bank
We use IBM's technical support. It is a very good experience.
Read full review of IBM Db2 Database »
DavidJackson1
Software Engineer at Abbott
I think IBM NS1 Connect's customer support is great, very responsive, and always proactive, so I do not see any other...
Read full review of IBM NS1 Connect »
Foluso Jibowo
Product Manager at Hiperdist Ltd
Since the technical support is good, I rate them a ten out of ten.
Read full review of IBM FlashSystem 9100 NVMe »
Devashish Mishra
Client Partner at Peristent Systems
Initially, there was a lot of to-and-fro communication with the IBM team. Without them, it was not possible at all....
Read full review of IBM BPM »
Kannan Chandrasekaran
Storage Architect at a tech company
Technical support is very good. We touch base with the IBM house development team in the UK once every quarter to...
Read full review of IBM Spectrum Virtualize »
Anonymous User
Senior Software Specialist for Development Tools
IBM has very good support in this area, and an accessible knowledge base, so over 90% of issues can be resolved using...
Read full review of IBM Rational Performance Tester »
Anonymous User
Security Solution Specialist
Customer Service: 10/10 - the best. Technical Support: 10/10 - the best.
Read full review of IBM Tivoli Identity Manager [EOL] »
Anonymous User
Head of IT Infrastructure Division at ADM
We never contact support directly. Our integrator deals with the support, so he goes to IBM support whenever there is...
Read full review of IBM PurePower System »
Anonymous User
Solutions Architect at a financial services firm
The technical support at IBM is knowledgeable and responsive.
Read full review of IBM FileNet »
Anonymous User
CIO at a comms service provider
The technical support is good. I think that the guys have provided us with the solutions that we needed.
Read full review of IBM FileNet »
Anonymous User
Practice Head at a tech services company
Technical support needs improvement.
Read full review of IBM Security QRadar »
Anonymous User
Senior Systems Engineer at a non-tech company
Customer Service: Very good. When I've opened cases, I get contacted quickly, and am able to work with an engineer...
Read full review of IBM Turbonomic »
Anonymous User
CIO at a computer software company
I would rate the support from IBM Integration Bus a seven out of ten. They are very helpful but sometimes it takes...
Read full review of IBM Integration Bus »
PankajSoni
Sr. Consultant at a tech services company
IBM support is a bust; Zenoss support is good.
Read full review of IBM Tivoli NetCool OMNIbus »
Anonymous User
IT Unit Head at a healthcare company
Technical support is good.
Read full review of IBM MQ »
Ambuj Bhalla
IT Manager at a comms service provider
I would give technical support a rating of 9/10.
Read full review of IBM Security QRadar »
Anonymous User
Sr Systems and Storage Consultant at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
Read full review of IBM Storage Protect »
Anonymous User
Subject Matter Expert - Data Network at Mphasis
There is not a lot of support for IBM Cloud. The response from them and the ETA for resolving issues is too slow, and...
Read full review of IBM Public Cloud »
Anonymous User
Manager of Enterprise Architecture at PSCU
We have had no issues with technical support.
Read full review of IBM B2B Integrator »
Anonymous User
Analyst at a hospitality company
I haven't contacted technical support yet.
Read full review of IBM Security QRadar »
Anonymous User
Director of user services at a manufacturing company
I have not personally contact them. I am sure there are some other people in the company that have, but I have not...
Read full review of IBM FileNet »
Anonymous User
Analyst IT at Bayer
We haven't had any need for support. We've been working directly with our technical sales rep for any problems.
Read full review of IBM Storage Protect »
Anonymous User
Director at a university
Customer Service: Excellent. I can't say enough about the quality of this company. For example, A few months ago our...
Read full review of IBM Turbonomic »
Ram Kanumuri
Vice President - Digital Integration at Kellton Tech Solutions Limited
We've dealt with technical support in the past. There's always that possibility, especially with newer versions, that...
Read full review of IBM webMethods Hybrid Integration »
Anonymous User
Deputy General Manager - Network Security at a tech services company
The technical support is fine now. I was not happy with the support when we started with this solution in 2017. If...
Read full review of IBM Security QRadar »
Anonymous User
Solution Architect at a comms service provider
It's the best.
Read full review of IBM Netezza Performance Server »
Anonymous User
Senior Consultant
I had some problems with the webMethods support team. They provide fixes very often but sometimes they do not work...
Read full review of IBM webMethods Hybrid Integration »
Igmar Rautenbach
Head: B2B Solutions at Trustlink (Pty) Ltd
Technical support is good. Due to the fact that the solution is so complex and might be in such a high-volume...
Read full review of IBM Sterling B2B Integration Services »
Scott Jaynes
Systems Architect at a manufacturing company
We don't need a lot of vendor support. You get the platform and you get some people that know how to use it and you...
Read full review of IBM webMethods Hybrid Integration »
Anonymous User
Application and Monitoring Tools Manager at a university
Technical support is 10/10; responses to questions are within 20 minutes and the longest time to be resolved was...
Read full review of IBM SevOne Network Performance Management (NPM) »

Review 1 of 30

Technical Support

No Data Available

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