Compare FireMon vs ManageEngine

FireMon

Based on 49 reviews.

ManageEngine

Based on 183 reviews.

Latest Research

ManageEngine Firewall Analyzer vs. FireMon

Updated: September 2022

FireMon vs. ManageEngine Firewall Analyzer

Updated: September 2022

Sample Customers

FireMon

Convey, MGM Resorts International, Southwest Airlines, Alkami, Costco, Aetna, IBM, Salesforce, Verizon, Wells Fargo

ManageEngine Firewall Analyzer

WFP, NYC.gov, Sony Pictures, Franklin Security Bank, ITC INFOTECH

Popular Solutions

FireMon

18 reviews

ManageEngine Desktop Central

23 reviews

ManageEngine ServiceDesk Plus

22 reviews

ManageEngine OpManager

11 reviews

Top Industries

Computer Software Company

22%

Comms Service Provider

18%

Financial Services Firm

12%

Insurance Company

Comms Service Provider

28%

Computer Software Company

17%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
IT Security Admin at a tech vendor
We use the Security Manager module. We use it to report and audit firewall changes. We also use it to track the...
Read full review of FireMon »

Review 1 of 1

Kris S, MIITP CITPNZ
Product Manager at a tech services company
Our use cases for ManageEngine Desktop Central MSP are for configurations, updates, patching, and automating the...
Read full review of ManageEngine Desktop Central MSP »
AjayJoshi
Executive-Recruitment at Tech Mahindra Limited
I am a user as well as a functional person who understands the process, suggests flows, and asks ManageEngine some...
Read full review of ManageEngine Applications Manager »
Rakesh Saini
Head of IT at a computer software company

Read full review of ManageEngine IT Asset Management »
Anonymous User
Technical Support at a computer software company
Use cases can include whatever comes under the purview of access management, such as connecting to services with...
Read full review of ManageEngine PAM360 »
Anonymous User
Founder at a comms service provider
We primarily use the solution as a password vault. We use it mostly for privileged accounts. It's more for...
Read full review of ManageEngine Password Manager Pro »

Review 1 of 5

Customer Service

Joao Manso
CEO at a tech services company
I've never had to contact technical support.
Read full review of FireMon »
Chris Goodrich
IT Security Architect at a financial services firm
From what I have heard, the technical support is fairly good. However, I have not used them in a few years.
Read full review of FireMon »
Orlando Paulino
Information Security Analyst at a retailer
Technical support is very helpful. On a scale from one to ten, I give them a high ten. You can either use their User...
Read full review of FireMon »
Alejandro Gallo
Technical Account Manager at Axity de Colombia
The technical support team is very good. When I have to call or create a support ticket, the response is very fast...
Read full review of FireMon »
Elden Torres
Network Engineer at a financial services firm
The technical support is very good. We have been able to get them on a call and get everything done as soon as...
Read full review of FireMon »
Jeff Reese
Senior Manager, Firewall and Incident Response at Aprio LLP
They're very quick. They usually have the answer in a short period of time, and the maximum is no more than a day....
Read full review of FireMon »
Daniel James
Security Engineer at a transportation company
Tech support is really good. If I've praised anything so far, as far as the vendor or the product goes, it would pale...
Read full review of FireMon »
Jideofor Okenwa
IT Manager for Networks and Cloud Infrastructure at a government
I would rate their tech support at seven out of 10. They do respond to us and they provide good service, but...
Read full review of FireMon »
Anonymous User
Network Engineer at a insurance company
I would rate the support a nine and a half out of ten. They were really proactive and helpful in terms of support...
Read full review of FireMon »
Anonymous User
Project Manager at a manufacturing company
In general, their tech support is pretty good. I do have a concern with them, and I did express it to them already:...
Read full review of FireMon »
Anonymous User
Network Engineer at a tech services company
Customer Service: Great, they hold free WebEx sessions for additional training on FireMon. Technical Support: They're...
Read full review of FireMon »
Anonymous User
Security Analyst at a government
Their support is nice. They are very good.
Read full review of FireMon »
Anonymous User
Information Security Analyst at a financial services firm
Customer Service: The customer service was excellent. Technical Support: At the time we were using the product, it...
Read full review of FireMon »
Anonymous User
3rd Line Senior Engineer (Security) at a comms service provider
I would rate technical support at around 7/10. I mean the reason for giving it a seven is the guy we spoke to over in...
Read full review of FireMon »
Anonymous User
Network Security Engineer- Senior at a financial services firm
There front-end technical support is really good, very responsive. To me, it takes a little bit too much time to...
Read full review of FireMon »
Anonymous User
User at a financial services firm
I would rate support a 4/5. I sort of get the feeling when I send an email that it's a little bit of a slow response...
Read full review of FireMon »
Anonymous User
Senior Network Security Engineer at a local government
Their support is very good. They are generally responsive and I have needed to escalate only a couple of times.
Read full review of FireMon »
Anonymous User
Enterprise Security Architect at a insurance company
Any time we've engaged technical support for assistance, we've come away with a resolution, so the only thing that...
Read full review of FireMon »
Anonymous User
User at a financial services firm
We have called them and they've always been really helpful. They've resolved our issue in a timely manner. I would...
Read full review of FireMon »
Anonymous User
Network Administrator at a computer software company
I was not involved in the setup of FireMon but, later on, when I became involved working with it, I approached...
Read full review of FireMon »
Anonymous User
Conseiller sécurité des TI at a tech services company
Customer Service: I don't have to deal with customer support, so I won't rate them. Technical Support: With Windows,...
Read full review of FireMon »
Anonymous User
Network Security Sr. Advisor at a tech services company
Technical support is satisfactory.
Read full review of FireMon »
Anonymous User
Network Security Architect at a healthcare company
FireMon’s technical support is capable and responsive. I’ve had no issues with getting the right resources engaged...
Read full review of FireMon »
Anonymous User
Solution Architect at a transportation company
Initially, we had contact with their technical support, but things have been smooth for the last few months. We...
Read full review of FireMon »
Anonymous User
Security Consultant at a tech services company
I would rate it 8/10. The only reason I don’t rate it 10/10 is because of the response time which, for us, sometimes...
Read full review of FireMon »
Jeff Plotkin
Lead Network Specialist at a university
Technical support has been very good. They always answer my questions. They'll stay on with you until they resolve...
Read full review of FireMon »
Anonymous User
President at a tech services company
I've found technical support to be a 9/10.
Read full review of FireMon »
Anonymous User
Network Security Analyst at a government
We use technical support pretty regularly and they are prompt. We have a point of contact, who is a project manager...
Read full review of FireMon »
Anonymous User
Information Security Engineer at a insurance company
8/10
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Anonymous User
Clinical Systems Engineer So Cal Regional Office at a healthcare company
A 10 out of 10.
Read full review of FireMon »

Review 1 of 30

NitinKumar1
Manager at a non-profit
The customer support team is great. I have not experienced a support team like this using any other solution. There...
Read full review of ManageEngine Desktop Central »
Santiago Mantilla
Senior Information Technology Security Consultant at a tech services company
The issue with ManageEngine Desktop Central MSP is the support because this company has support from India and it is...
Read full review of ManageEngine Desktop Central MSP »
Fazal Ur Rehman Shah
Senior Consultant/Project Manager at a tech services company
We are using the free version and there is no customer service with it.
Read full review of ManageEngine ServiceDesk Plus »
Sachin Nagpal
Project Manager at NIIT Limited
We have not needed the technical support but we know it is there if we need it.
Read full review of ManageEngine OpManager »
MohammedShaheer
IT Administrator at Qatar Diyar
I rate the technical support an eight out of ten. They are good, but sometimes the developers in technical support...
Read full review of ManageEngine ADAudit Plus »
Mahmoud Mawad
IT network admin at GASCO
The support of ManageEngine OpManager could improve. We had two issues and the support was not able to solve our...
Read full review of ManageEngine OpManager »
Anil Rao
Vice President Delivery & Operations at Rezilyens
We have had to use ManageEngine ServiceDesk Plus's tech support once or twice. A client of ours had all of their...
Read full review of ManageEngine ServiceDesk Plus »
Shashank Bajpai
CIO at ECGC LTD.
We have a lot of contact with their customer support and they have been responsive.
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
IT Manager at a financial services firm
Customer Service: Excellent. It was on my initial contact that the rep suggested I wait a day to download the...
Read full review of ManageEngine OpManager »
Anonymous User
CISO at a financial services firm
There has been nothing we needed to contact ManageEngine's technical support for. In terms of things we may have...
Read full review of ManageEngine IT360 »
Anonymous User
National IT Support Head at a construction company
We did not need much support, except on a few occasions. I would give technical support a rating of 9/10.
Read full review of ManageEngine ServiceDesk Plus »
Huiwooo Yarra
IT engineer at Saint Luke's Health System of ID
We maintain ourselves, but if there is something beyond our knowledge, then we contact technical support.
Read full review of ManageEngine Desktop Central »
Anonymous User
IT Security Officer at a mining and metals company
I have not been in contact with technical support, although my understanding is that it is fine and we are satisfied...
Read full review of ManageEngine ServiceDesk Plus »
YassiaSavadogo
Network security architect at ARCEP
The ManageEngine technical support team is very available.
Read full review of ManageEngine OpManager »
Anonymous User
IT Administrator at a maritime company
Technical support is good. Not excellent but I can say it's good. We are satisfied.
Read full review of ManageEngine OpManager »
Anonymous User
Solutions Architect
Customer Service: Excellent. They have a local partner in the Philippines, ITG, who provides primary support. They...
Read full review of ManageEngine Applications Manager »
Anonymous User
Systems Administrator at a financial services firm
Technical support is not up to the mark. In my opinion, this is the area where they should look after more carefully.
Read full review of ManageEngine Desktop Central »
Anonymous User
Senior ICT Consultant
I would rate the technical support at 8/10. Some questions were dealt with centrally and it has not been necessary to...
Read full review of ManageEngine ServiceDesk Plus »
PATRIK ROSENDAHL
Information Systems Manager at a non-profit
We currently have an open ticket in regards to the stability issues that we are experiencing, but I have only...
Read full review of ManageEngine Log360 »
Anonymous User
ME Product Engineer at a tech services company
We've dealt with technical support in the past. I can say with certainty they have been very good, and very...
Read full review of ManageEngine Log360 »
Anonymous User
Team Lead at EOH Managed Services Public Sector
Customer Service: Excellent Technical Support: Excellent
Read full review of ManageEngine OpManager »
Krishna Krishna
System Administrator at Computer Network Systems
Technical support is very good.
Read full review of ManageEngine OpManager »
Anonymous User
Administrador Sistemas VMware at a tech services company
We also contacted the support team from the Desktop Central in this case ManageEngine. I don't remember well what was...
Read full review of ManageEngine Desktop Central MSP »
Anonymous User
Senior Information Technology Specialist at a philanthropy
Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved...
Read full review of ManageEngine Desktop Central »
Anonymous User
Engineering Technical Lead at a financial services firm
Customer support was great. They were helpful and always responded to my queries, and they help really quickly. I'm...
Read full review of ManageEngine Desktop Central »
Anonymous User
Senior System Specialist at a tech services company
We used the technical support a couple of times and were very pleased. It worked well.
Read full review of ManageEngine Password Manager Pro »
Anonymous User
Network Administrator at a government
I had an issue while I was trying to customize a report. I contacted the support and they were very responsive and...
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
Senior Manager, Customer Services and Operational Support at a tech services company
Technical support is good. We have received very good support from them.
Read full review of ManageEngine ServiceDesk Plus »
Rakesh Saini
Head of IT at a computer software company
Their technical support is okay. I have no issues with their technical support.
Read full review of ManageEngine IT Asset Management »
Anonymous User
Network engineer at a manufacturing company
I have made use of technical support and am certainly very satisfied with them.
Read full review of ManageEngine EventLog Analyzer »

Review 1 of 30

Technical Support

No Data Available

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