Compare McAfee vs Trellix

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Popular Solutions

McAfee ePolicy Orchestrator

5 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

Trellix Endpoint Security Platform

20 reviews

Trellix MOVE AntiVirus

4 reviews

Trellix Network Detection and Response

5 reviews

Top Industries

Financial Services Firm

Manufacturing Company

Construction Company

Marketing Services Firm

Manufacturing Company

11%

Financial Services Firm

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator involve deploying multiple customers for endpoint solutions, EPP...
Read full review of McAfee ePolicy Orchestrator »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Felipe Antoniazzi
Cybersecurity Engineer Lead at Johnson & Johnson
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
JerryOniye
Enterprise Resources Planning Manager at Mandilas Toyota
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
We do not use Trellix Intrusion Prevention System; rather, we sell the Trellix Intrusion Prevention System solution....
Read full review of Trellix Intrusion Prevention System »
Philippe Panardie
RSSI at SDIS49
We are working with Palo Alto products, specifically firewalls. We are only using Palo Alto Firewalls and not Cortex....
Read full review of Trellix Advanced Threat Defense »

Review 1 of 5

Customer Service

Muco Aga
Cloud Security Solutions Consultant at CloudCan
We did not directly reach out to McAfee, the corporation, in terms of support. We can get help from their partners....
Read full review of McAfee Total Protection for Data Loss Prevention »
Vincent Watti
Owner at Network Technics & Systems Ltd
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee ePolicy Orchestrator »
Kirolos Labeb
CyberSecurity Operations at EliteVAD
They are good and give quick responses. I rate it ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
Irshad Kazi
Lead Technical Consultant at ITC Infotech
I would rate tech support a five out of ten. When our company is in the process of resolving patching issues, and on...
Read full review of McAfee Complete Data Protection »
Vincent Watti
Owner at Network Technics & Systems Ltd
The support is good. We've interacted with them directly a few times.
Read full review of McAfee ePolicy Orchestrator »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Vivek Sathaye
Director at Benelec
The support from McAfee Total Protection for Data Loss Prevention could improve.
Read full review of McAfee Total Protection for Data Loss Prevention »
JohnBlack
Founder and CEO at Offset3, LLC
The technical support is good, but it isn't always specific. That's a problem in my industry; it's a highly...
Read full review of McAfee ePolicy Orchestrator »
Boubacar Khouma
Owner at xconsult
I have not been in contact with McAfee's technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Chief Information Security Officer at a venture capital & private equity firm
Their technical support is average.
Read full review of McAfee ePolicy Orchestrator »
Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
The technical support's response time and turnaround time as the solution provider are excellent. They go the extra...
Read full review of McAfee Complete Data Protection »
Anonymous User
System Engineer at Inbox Business Technologies
Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They...
Read full review of McAfee ePolicy Orchestrator »
AmerAlkhawaldeh
Account manager
I got in touch with the support team for McAfee Complete Data Protection about certain cases such as enhancement...
Read full review of McAfee Complete Data Protection »
Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is...
Read full review of McAfee Web Protection [EOL] »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
McAfee Total Protection for Data Loss Prevention's technical support is helpful.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Lead Cyber Security Consultant at a security firm
The most important thing is how they enable our team. They provide us with good support during the pre-sales stages.
Read full review of McAfee Complete Data Protection »
Stephen Odongo
Technical Support Engineer at Professional Technologies Kenya
The technical support is very good and they respond quite quickly.
Read full review of McAfee ePolicy Orchestrator »
Jagadeesh Amarnath
Senior Technical Team Lead at Foresight Software Solutions Pvt Ltd
The technical support is good. It's easy for us to reach support whenever we experience any issues. They put us right...
Read full review of McAfee Complete Data Protection »
Anonymous User
Senior Cyber Security Consultant at Ingram Micro Inc.
We've contacted technical support in the past and in general, they are quite good.
Read full review of McAfee Complete Data Protection »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
I'd rate technical support seven out of ten. Every year we have to go through product certifications, so we hardly...
Read full review of McAfee Complete Data Protection »
DucDoan
Security Manager at a tech services company
For the most part, technical support has been great. When we've had technical problems, they've helped us. I've found...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Jean-Luc Des Groseilliers
Owner at JLDG
I never had to use their support. For the last five years or so, I've not had any issues.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Manager at a tech services company
My clients and suppliers are usually working with technical support.
Read full review of McAfee Complete Data Protection »
Anonymous User
Network Architect at a tech services company
I've never dealt with technical support in the past. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of McAfee Web Protection [EOL] »
RajuBhatt
retired
I've never had to reach out to the support.
Read full review of McAfee Complete Data Protection »
Anonymous User
Service Management Consultant at Tata Consultancy
I've never had an issue with McAfee. I've never had to reach out to technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
I rate the technical support a ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Network Analyst at a financial services firm
Customer Service: Customer service is good. You will generally have access to a team of account managers, should...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
I have dealt with technical support from McAfee Complete Data Protection. It just depends on where I get the person....
Read full review of McAfee Complete Data Protection »

Review 1 of 30

Valerio Favitta
IT Security Specialist at asystel italia
The solution's technical support is good. Whenever I open or raise a ticket with Trellix's support team, I get a...
Read full review of Trellix Endpoint Security Platform »
Amirsaeed Iloukhani
Security Consultant at Bank Meli Exchange
The support from McAfee ESM could improve. They could improve the speed. I rate the support from McAfee ESM a four...
Read full review of Trellix ESM »
Maytee Malabanan
Solutions Consultant at Ask4key Sdn Bhd
We haven't needed to use tech support. We are an IT company, so we usually take care of our own devices.
Read full review of Trellix Endpoint Security Platform »
Abanoub Alfy
Information Technology Security Analyst at EBC
Trellix Helix's technical support is great.
Read full review of Trellix Helix Connect »
Hassan Sheikh
Network & Security Lead at a computer software company
I have interacted with the customer support team of Trellix Collaboration Security. The support team is good overall,...
Read full review of Trellix Collaboration Security »
S M Fazlul Haque
IT Lead Engineer, Information Technology at Banglalink
Technical support has been great. They always help us to resolve any issues. We are quite satisfied with them. If...
Read full review of Trellix Endpoint Security Platform »
Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
My experience was 50/50. Sometimes, it was good. Sometimes, they took some time.
Read full review of Trellix Endpoint Security Platform »
S M Fazlul Haque
IT Lead Engineer, Information Technology at Banglalink
We receive local technical support and this is networked, which allows them to to open a ticket for us.
Read full review of Trellix Endpoint Security Platform »
Martha Rodah
Program Specialist at GE
The customer support is very professional, responsive, and proactive.
Read full review of Trellix Email Security »
ObaseunAwoyinfa
Security Consultant at Trinexia
Support for Trellix EDR is not great. There have been instances where we encountered issues that required support...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
Engineering Manager, R&D at a healthcare company
We have a dedicated security team for this solution, so we handle it separately. And if there are any issues with...
Read full review of Trellix MOVE AntiVirus »
Craig Meads
Managing Director at Computer Wise
I would rate technical support at a ten out of ten. They have been great. We have found them to be helpful and...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Information Security Engineer at a financial services firm
I would say that the technical support is not very prompt, but the end result is good.
Read full review of Trellix ESM »
Anonymous User
General Manager at a tech services company
Generally, in Turkey, support is very good. Soon they will open a call center in Turkey with a Turkish speaker with...
Read full review of Trellix Endpoint Security Platform »
Frisal Argha Kusumah
Automation Service Engineer (DCS) at a manufacturing company
The technical support is good. They are fast to respond and they have weekend support.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Network and Security Engineer at a tech services company
I have not made use of technical support.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Relationship Manager at a financial services firm
I have not contacted technical support.
Read full review of Trellix Endpoint Security Platform »
Hubert Luberek
Information Technology Security Architect at a financial services firm
This solution needs stronger support in Eastern Europe because of the time difference between, for example, Poland...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Lead Program Manager at a computer software company
They are very good. They follow the SLA and have two types of support. Premium support is available 24/7, and it is...
Read full review of Trellix Network Detection and Response »
Philippe Panardie
RSSI at SDIS49
Technical support is rather good. But it's very restrictive, it's false of maintenance. If you're don't authenticate...
Read full review of Trellix Network Detection and Response »
Anonymous User
Information Security Team Leader at a tech services company
We're partners. We often give support to our clients.
Read full review of Trellix Intrusion Prevention System »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Trellix Network Detection and Response »
Milos Tolpa
IT Engineer at FormatPC
We rarely needed to contact support from the vendor. In the situations when we needed some configuration from them,...
Read full review of Trellix Endpoint Security Platform »
Pavithra Ahuja
Freelance consultant at a consultancy
I've never used technical support.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Works at a tech services company
The support on their side is not readily available. It takes a while. The customer service responsiveness is not...
Read full review of Trellix Advanced Threat Defense »
Anonymous User
Senior Project Manager at a computer software company
I did not have a chance to interact with the technical support team at McAfee because our local internal IT takes...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Manager - Computing at a tech services company
Their support is not good. It needs to be improved.
Read full review of Trellix Endpoint Security Platform »
CompleteEnd677
General Manager (Corporate Services)
I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch...
Read full review of Trellix Endpoint Security Platform »
LeonWessels
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
So far, the engineers that manage this solution claim that they're pretty good in terms of technical support. If they...
Read full review of Trellix Active Response »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
The tech support has been superb. You log a call. Sometimes we are in a different time zone when we log a service...
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

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