Compare McAfee vs Trellix

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Popular Solutions

McAfee ePolicy Orchestrator

8 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

5 reviews

Trellix Endpoint Security Platform

38 reviews

Trellix MOVE AntiVirus

15 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

Government

Computer Software Company

12%

Manufacturing Company

12%

Government

11%

Financial Services Firm

11%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ObaseunAwoyinfa
Security Consultant at Trinexia
For any type of protection strategy, the natural use cases involve protecting sensitive data that shouldn't be...
Read full review of McAfee Complete Data Protection »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator ( /products/mcafee-epolicy-orchestrator-reviews ) involve deploying...
Read full review of McAfee ePolicy Orchestrator »
Akhtar Hussain Rizvi
Deputy Group Manager - Systems at Titan Company Ltd
The solution is mainly used for sensitive data protection.
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
The primary use case for Trellix Endpoint Security ( /products/trellix-endpoint-security-reviews ) is its...
Read full review of Trellix Endpoint Security Platform »
Kumaresan B
Senior Technical Support Engineer at Digitaltrack
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »
Ezzard De Lange
Senior Manager Operational Technology and Cyber Security at Eskom Ltd
We use Trellix Active Response primarily for our endpoints, including desktop computers. It monitors all the tools...
Read full review of Trellix Active Response »
HameedAhmed
Sr. Deputy Director Information Technology at Pakistan Airpot Authority
This solution is intended for endpoint users and endpoint solutions. I like that it addresses our needs comprehensively.
Read full review of Trellix MOVE AntiVirus »

Review 1 of 5

Customer Service

Irshad Kazi
Lead Technical Consultant at ITC Infotech
I would rate tech support a five out of ten. When our company is in the process of resolving patching issues, and on...
Read full review of McAfee Complete Data Protection »
Vincent Watti
Owner at Network Technics & Systems Ltd
The support is good. We've interacted with them directly a few times.
Read full review of McAfee ePolicy Orchestrator »
VivekGupta7
DGM at a financial services firm
Inspira provides both technical support and maintenance. They have a specialist, a special engineer, who handles it...
Read full review of McAfee Web Protection [EOL] »
BernardLugalia
Cyber Security Engineer at a tech services company
The tool itself is great, but the technical support is not always perfect. There have been some support issues. When...
Read full review of McAfee ePolicy Orchestrator »
Binu Haneef
System Administrator at Sky News Arabia
The technical support from McAfee ePolicy Orchestrator was very good with technically efficient professionals...
Read full review of McAfee ePolicy Orchestrator »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
While they are knowledgeable, they are not very easily accessible. We need to book a call. Often, we'll first get...
Read full review of McAfee Total Protection for Data Loss Prevention »
ObaseunAwoyinfa
Security Consultant at Trinexia
For data protection, I have never really had to leverage support. I’ve not had to deal with support on any of the...
Read full review of McAfee Complete Data Protection »
Victor Akidiva
CEO at Semper Systemis Ltd
There are instances where McAfee interferes with business applications. So, in those cases, we require an...
Read full review of McAfee Complete Data Protection »
Shrikant Pillay
Service Management Consultant at Tata Consultancy
I've never had an issue with McAfee. I've never had to reach out to technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anatolii Konstantynov
Project Engineer at ISSP
When contacting support, we would have to wait days before getting a response, and other times they were not able to...
Read full review of McAfee Complete Data Protection »
AmerAlkhawaldeh
Account manager
I got in touch with the support team for McAfee Complete Data Protection about certain cases such as enhancement...
Read full review of McAfee Complete Data Protection »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: The McAfee customer service is great. As mentioned in my earlier review, this is a top 10 customer...
Read full review of McAfee Web Protection [EOL] »
Amer-Alkhawaldeh
Presales Manager at a computer software company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
Jagadeesh Amarnath
Senior Technical Team Lead at Foresight Software Solutions Pvt Ltd
The technical support is good. It's easy for us to reach support whenever we experience any issues. They put us right...
Read full review of McAfee Complete Data Protection »
Anonymous User
Network Architect at a tech services company
I've never dealt with technical support in the past. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
McAfee Total Protection for Data Loss Prevention's technical support is helpful.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Senior Consultant at a financial services firm
We had a local technical support company and did not deal with McAfee at the regional level. I can say that our local...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Computer Technician at a leisure / travel company
We do not call McAfee directly because they couldn't provide us with the help we needed onsite because we needed...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Storage Engineer at 22by7
Technical support is absolutely fine. I have very good friends in support. Most of the time, most of my friends are...
Read full review of McAfee Complete Data Protection »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
McAfee technical support is ok, but we do not contact them very often. Every year, they impose certifications on us,...
Read full review of McAfee ePolicy Orchestrator »
SambhajiBhosale
Network Security Consultant at a tech services company
The technical support of McAfee is great.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Presales System Engineer
Customer Service: 8/10 when they needed to help us. Technical Support: 7/10.
Read full review of McAfee StoneGate [EOL] »
Anonymous User
Management Executive at a security firm
The support in South Africa could be much better.
Read full review of McAfee Total Protection for Data Loss Prevention »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »
Anonymous User
Cyber Security Consultant at a tech services company
The technical support is pretty poor.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Technical Engineer at a tech services company
Technical products are bound to get stuck due to the technical processes involved. Sometimes, certain new issues crop...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE [EOL] »

Review 1 of 30

Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
I would rate technical support from Trellix Active Response as a seven because sometimes we face difficulties finding...
Read full review of Trellix Active Response »
Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
My experience was 50/50. Sometimes, it was good. Sometimes, they took some time.
Read full review of Trellix Endpoint Security Platform »
Daniel Durian
Senior Information Security Manager at a real estate/law firm
Support tier one is handled locally. However, if there is a requirement on higher tier of support where the need to...
Read full review of Trellix ESM »
LawrenceKwaghga
Deputy Director, Research at NACA
Our IT team requires deployment assistance from the product’s technical support team.
Read full review of Trellix Endpoint Security Platform »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
The technical support from Trellix was excellent previously, but since the rebranding, it needs improvement. When...
Read full review of Trellix DLP »
Ala Khalil
PreSales Director at a marketing services firm
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of Trellix Network Detection and Response »
IT7b60
IT at a security firm
Technical support was helpful for what I needed.
Read full review of Trellix Advanced Threat Defense »
Kuldeep Patel
Senior System Administrator at a computer software company
We don't get any support from McAfee. If the endpoint server is down or something is not working, or the data is not...
Read full review of Trellix Endpoint Security Platform »
Pavithra Ahuja
Freelance consultant at a consultancy
I've never had a need to reach out to technical support. There haven't been any issues with the product. Therefore, I...
Read full review of Trellix MOVE AntiVirus »
LeonWessels
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
So far, the engineers that manage this solution claim that they're pretty good in terms of technical support. If they...
Read full review of Trellix Active Response »
Anonymous User
Senior Security Consultant at a integrator
Customer Service: Excellent 8.5/10 Technical Support: 9/10 - Very fast support and engineers have good knowledge of...
Read full review of Trellix Endpoint Security Platform »
Victor Alexandrescu
IT Consultant and Project Manager at a government
We have had issues where we had to contact technical support. While they answered ok, the timing may have been a...
Read full review of Trellix ESM »
Anonymous User
Cyber Security Consultant at a energy/utilities company
The customer service is good.
Read full review of Trellix Endpoint Security Platform »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
I've contacted the technical support for McAfee MVISION Endpoint Detection and Response many times. It takes time for...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Hubert Luberek
Information Technology Security Architect at a financial services firm
This solution needs stronger support in Eastern Europe because of the time difference between, for example, Poland...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
VP Cyber Security & IT at a computer software company
Although I am satisified with the technical support, there is room for improvement. The support is not as good as it...
Read full review of Trellix ESM »
Anonymous User
System and Network Administrator at a retailer
Customer Service: Good. Technical Support: Good.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of Trellix Network Detection and Response »
Anonymous User
Lead Business Analyst - HR Systems at a computer software company
We have not contacted technical support. The website has many FAQs available if required.
Read full review of Trellix MOVE AntiVirus »
Shadi Alyounes
Senior Team Leader at BMB
I would rate them as a 1.5. The new hub created in India is not good.
Read full review of Trellix Collaboration Security »
Ravindra Jadhav
Senior Technical Support Engineer at Hitachi Systems, Ltd.
Trellix's technical support deserves a perfect rating, and I would rate it ten out of ten compared to other...
Read full review of Trellix DLP »
Anonymous User
Manager Pre-Sales (ICT) at CNS Engineering
The technical support is very good. They are very knowledgeable and also happy to help out.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support is great. I didn't have to interact with them that much, but they provided good support at the...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security Analyst at IT Convergence
The technical support is pretty good for the most part. It is sort of hit or miss. When you call in, they usually are...
Read full review of Trellix Intrusion Prevention System »
Umit Akarsu
Presales Engineer at E-DATA TEKNOLOJİ
I've been in contact with technical support and I've been satisfied with the level of service I've received.
Read full review of Trellix Collaboration Security »
Steve Wiles
Technical Support Engineer at a comms service provider
The technical support could improve from McAfee.
Read full review of Trellix ESM »
Anonymous User
IT Consultant at a tech consulting company
The level of technical support at McAfee is 10/10. The support is just great. Often they solve all the problems or...
Read full review of Trellix Endpoint Security Platform »
Salleh Kodri
Solution architect at CSP
McAfee technical support has been not that great in the past two months, and it could be because they just merged...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
Technical Support Specalist at a government
Customer Service: I've not had to contact customer support. Technical Support: I've not had to contact tech support.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Relationship Manager at a financial services firm
I have not contacted technical support.
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

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