Compare McAfee vs Trellix

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Popular Solutions

McAfee ePolicy Orchestrator

2 reviews

McAfee Complete Data Protection

3 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

Trellix Endpoint Security Platform

17 reviews

Trellix MOVE AntiVirus

2 reviews

Trellix Network Detection and Response

15 reviews

Top Industries

Outsourcing Company

19%

Construction Company

12%

Financial Services Firm

Comms Service Provider

Outsourcing Company

14%

Financial Services Firm

10%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
The solution is used for granular filtering. For example, an organization can use the solution to allow users to...
Read full review of McAfee Web Gateway Cloud Service »

Review 1 of 5

Krishnakumar Mahadevan
CISO at Spink Solutions Private Limited
Trellix Cloud Workload Security offers use cases including data center or cloud to cloud, multi-cloud, and hybrid...
Read full review of Trellix Cloud Workload Security »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Our primary use case for Trellix Network Detection and Response is to enhance network visibility and strengthen our...
Read full review of Trellix Network Detection and Response »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Trellix XDR serves as our main platform for threat detection, investigation, and incident response. On a daily basis,...
Read full review of Trellix XDR »
PronobMukherjee
Director at Asprotect Solutions Private Limited
I have knowledge of both Forcepoint and Trellix products as a consultant. Although I am not a direct user of Trellix...
Read full review of Trellix Intrusion Prevention System - Virtual »
Hameed Ahmed
General Manager at CyberTech Computer
We have been using endpoint security of Trellix IVX for Enterprise Applications since 2004. The product is very...
Read full review of Trellix IVX for Enterprise Applications »

Review 1 of 5

Customer Service

Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
BernardLugalia
Cyber Security Engineer at a tech services company
The tool itself is great, but the technical support is not always perfect. There have been some support issues. When...
Read full review of McAfee ePolicy Orchestrator »
Kamal Abdelrahman
Country Manager at a tech services company
I would rate McAfee technical support as a seven. Improvements could be made in response time or quality as all of...
Read full review of McAfee Total Protection for Data Loss Prevention »
Jagdish Lomte
Founder & CEO at StreaMplify
The support from McAfee Total Protection for Data Loss Prevention is good. However, if they provided 24 hours a day...
Read full review of McAfee Total Protection for Data Loss Prevention »
Kamal Abdelrahman
Country Manager at a tech services company
In general the technical is average. Not great but not bad.
Read full review of McAfee Total Protection for Data Loss Prevention »
Victor Akidiva
CEO at Semper Systemis Ltd
There are instances where McAfee interferes with business applications. So, in those cases, we require an...
Read full review of McAfee Complete Data Protection »
Sanjit Achary
Senior Manager at a tech services company
We've been in touch with technical support in the past. They've been quite good. We've been satisfied with their...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Chief Information Security Officer at a venture capital & private equity firm
Their technical support is average.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Obaseun Awoyinfa
Security Consultant at CS Africa
To be honest, I have actually never really needed to call support overall. The product has been working all these...
Read full review of McAfee Complete Data Protection »
Amer-Alkhawaldeh
Presales Manager at a computer software company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
Mohit Dhingra
SVP IT at AS IT Consulting Pvt. Ltd.
The technical support's response time and turnaround time as the solution provider are excellent. They go the extra...
Read full review of McAfee Complete Data Protection »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: The McAfee customer service is great. As mentioned in my earlier review, this is a top 10 customer...
Read full review of McAfee Web Protection [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
I'd rate technical support seven out of ten. Every year we have to go through product certifications, so we hardly...
Read full review of McAfee Complete Data Protection »
Anonymous User
Senior Developer, shareholder at a hospitality company
Customer Service: I've never approached customer service with regards to this particular product. Technical Support:...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Information System Security Coordinator at a comms service provider
I'm happy with the technical support.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Storage Engineer at 22by7
Technical support is absolutely fine. I have very good friends in support. Most of the time, most of my friends are...
Read full review of McAfee Complete Data Protection »
Anonymous User
Manager at a tech services company
My clients and suppliers are usually working with technical support.
Read full review of McAfee Complete Data Protection »
DucDoan
Security Manager at a tech services company
For the most part, technical support has been great. When we've had technical problems, they've helped us. I've found...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is...
Read full review of McAfee Web Protection [EOL] »
Stephen Odongo
Technical Support Engineer at Professional Technologies Kenya
The technical support is very good and they respond quite quickly.
Read full review of McAfee ePolicy Orchestrator »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
I rate the technical support a ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
SambhajiBhosale
Network Security Consultant at a tech services company
The technical support of McAfee is great.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Technical Engineer at a tech services company
Technical products are bound to get stuck due to the technical processes involved. Sometimes, certain new issues crop...
Read full review of McAfee ePolicy Orchestrator »
AjitKumar
Technical Security Engineer at Hitachi Systems, Ltd.
I am satisfied with the customer service/technical
Read full review of McAfee Complete Data Protection »
Anonymous User
Information Security Analyst at a real estate/law firm
I have dealt with technical support from McAfee Complete Data Protection. It just depends on where I get the person....
Read full review of McAfee Complete Data Protection »
Yash Rana
Manager IT at OTE
The technical support of McAfee is good and that is why we use McAfee products. The support and protection is very...
Read full review of McAfee Complete Data Protection »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Oliver Rodrigues
Senior Network Security Planning at Ooredoo Kuwait
I would rate technical support an eight out of ten. They do help to resolve issues quickly, but sometimes the...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Technical Engineer at a tech services company
I had some technical issues, which were not known by the vendor itself.
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Marty_Barron
Regional Cyber Security Manager at a consultancy
Technical support isn't ideal. It's not that it is awful; it's just not fantastic.
Read full review of Trellix Endpoint Security Platform »
Vishal Khare
IT manager at Electrolux Home Products
The technical support is good.
Read full review of Trellix MOVE AntiVirus »
Emorales Morales
Sr. Service Delivery Consultant at a recruiting/HR firm
I remember I had an issue with Trellix Email Security and tried to contact user support, and there might be some...
Read full review of Trellix Email Security »
AndyChan3
General manager at a tech services company
The technical support from McAfee is about average.
Read full review of Trellix Endpoint Security Platform »
ObaseunAwoyinfa
Security Consultant at Trinexia
I struggle to answer this question because I have not ever had to deal with support specifically for Trellix Email...
Read full review of Trellix Email Security »
Hamada Elewa
System Engineer - Security Presales at Raya Integration
The support from FireEye Network Security is not very good. Palo Alto and Fortinet have better support. I rate the...
Read full review of Trellix Network Detection and Response »
Madhav-Reddy
Senior SAP Basis Consultant at Cloudlink solutions
I would rate my experience with the technical support of Trellix DLP around seven to seven and a half.
Read full review of Trellix DLP »
Domit-Molina
Especialista Seguridad Endpoint at a tech services company
I would rate Trellix Endpoint Detection and Response (EDR)'s customer support as very good. The support has been...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Pankaj Marathe
Technical Lead at ESDS Software Solution Pvt Ltd.
The technical support has been good.
Read full review of Trellix MOVE AntiVirus »
Abubakar Bello
Security Administrator at a insurance company
We do a lot of research. Our only problem with Trellix is that it is resource intensive and takes a lot of resources....
Read full review of Trellix Endpoint Detection and Response (EDR) »
BiswabhanuPanda
Senior technical consultant at Hitachi Systems Micro Clinic
Technical support is very responsive. Sometimes there is a delay. I understand, but it's okay.
Read full review of Trellix Helix Connect »
Anonymous User
SOC Services Manager at a healthcare company
Their support is okay. It is not bad.
Read full review of Trellix Helix Connect »
Hameed Ahmed
General Manager at CyberTech Computer
The customer service rating is 4 out of 10. The customer service team treats issues with an 8 rating and is always...
Read full review of Trellix IVX for Enterprise Applications »
AHmadMhedat
Senior Network Security Engineer
If we would rate technical support from one to ten, they would be an eight.
Read full review of Trellix Intrusion Prevention System »
Anonymous User
Managing Director at a computer software company
We have used technical support in the past and I find that their response time can be a little bit slow. Also, they...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security, Cloud & Project Manager at a tech services company
The technical support is excellent.
Read full review of Trellix Endpoint Security Platform »
Mac Wang
Project Manager at Realnux
We have not contacted technical support because we are not using this solution. Our customers contact them for support.
Read full review of Trellix MOVE AntiVirus »
itmanager1231232
IT Manager at a tech services company
It has good technical support, which is available around the clock. You can call up anytime and get whatever you...
Read full review of Trellix ESM »
Anonymous User
Associate Cybersecurity Analyst at a tech vendor
Customer support for Trellix Network Detection and Response is not that good. We were trying to connect to the...
Read full review of Trellix Network Detection and Response »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Their technical support is good. For each region, they seem to have got local support that takes care of all...
Read full review of Trellix Endpoint Security Platform »
Sayed Ahmed
I-Security Engineer at Nhq Distribution Ltd
Tech support is responsive. They're good, the very best.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Information Security Team Leader at a tech services company
We're partners. We often give support to our clients.
Read full review of Trellix Intrusion Prevention System »
Ersa Spahiu
Security Engineer at PC Store
The solution's technical support is great. Once you open a ticket with Trellix's support team, they contact you, and...
Read full review of Trellix ESM »
Anonymous User
Mgr. ICT-Services at a comms service provider
The support for McAfee MVISION Endpoint is okay. I have no complaints about it. On a scale of one to five, where one...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
General Manager at a tech services company
Generally, in Turkey, support is very good. Soon they will open a call center in Turkey with a Turkish speaker with...
Read full review of Trellix Endpoint Security Platform »
Daniel Son
System Engineer at a tech vendor
I have direct contact with the support at FireEye.com. It's been helpful and responsive with my cases.
Read full review of Trellix Collaboration Security »
Anonymous User
Information Security Analyst at a energy/utilities company
We're not really that satisfied with technical support. They are too slow to respond. We'd like them to be better. It...
Read full review of Trellix Collaboration Security »
HossamSelim
Vice- Head Of Math Department at a non-tech company
I don't deal directly with technical support. I can't speak to how helpful or responsive they are.
Read full review of Trellix Advanced Threat Defense »
Anonymous User
Senior Value Engineering at a tech vendor
The technical support for Trellix Helix is rated four out of five. Despite the ongoing transformation due to a fusion...
Read full review of Trellix Helix Connect »
Craig Meads
Managing Director at Computer Wise
I would rate technical support at a ten out of ten. They have been great. We have found them to be helpful and...
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

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