Compare McAfee vs Trellix

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Popular Solutions

McAfee ePolicy Orchestrator

8 reviews

McAfee Complete Data Protection

6 reviews

McAfee Total Protection for Data Loss Prevention

5 reviews

Trellix Endpoint Security Platform

39 reviews

Trellix MOVE AntiVirus

15 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

11%

Manufacturing Company

Government

Computer Software Company

11%

Government

11%

Manufacturing Company

11%

Financial Services Firm

11%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ObaseunAwoyinfa
Security Consultant at Trinexia
For any type of protection strategy, the natural use cases involve protecting sensitive data that shouldn't be...
Read full review of McAfee Complete Data Protection »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator ( /products/mcafee-epolicy-orchestrator-reviews ) involve deploying...
Read full review of McAfee ePolicy Orchestrator »
Akhtar Hussain Rizvi
Deputy Group Manager - Systems at Titan Company Ltd
The solution is mainly used for sensitive data protection.
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
The primary use case for Trellix Endpoint Security ( /products/trellix-endpoint-security-reviews ) is its...
Read full review of Trellix Endpoint Security Platform »
Kumaresan B
Senior Technical Support Engineer at Digitaltrack
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »
Ezzard De Lange
Senior Manager Operational Technology and Cyber Security at Eskom Ltd
We use Trellix Active Response primarily for our endpoints, including desktop computers. It monitors all the tools...
Read full review of Trellix Active Response »
HameedAhmed
Sr. Deputy Director Information Technology at Pakistan Airpot Authority
This solution is intended for endpoint users and endpoint solutions. I like that it addresses our needs comprehensively.
Read full review of Trellix MOVE AntiVirus »

Review 1 of 5

Customer Service

Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
BharatUjenia
Sr. Group Manager - Enterprise IT at WNS Global Services
The technical support is a mixed bag. They don't always like to believe that there is a problem with the solution....
Read full review of McAfee Web Protection [EOL] »
Meleria Mangaring
Solutions Engineer at Trends and Technologies, Inc
McAfee offers very good technical support and we have been very happy with its capabilities. We find support to be...
Read full review of McAfee Total Protection for Data Loss Prevention »
Vivek Sathaye
Director at Benelec
The support from McAfee Total Protection for Data Loss Prevention could improve.
Read full review of McAfee Total Protection for Data Loss Prevention »
Erika Valiente
Product Manager at Ran Security
The support from McAfee Web Protection could improve. The quality of support depends on who you end up getting on the...
Read full review of McAfee Web Protection [EOL] »
ObaseunAwoyinfa
Security Consultant at Trinexia
For data protection, I have never really had to leverage support. I’ve not had to deal with support on any of the...
Read full review of McAfee Complete Data Protection »
Ilan Amir
Global IT Manager at a pharma/biotech company
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I...
Read full review of McAfee Complete Data Protection »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
I'd rate technical support seven out of ten. Every year we have to go through product certifications, so we hardly...
Read full review of McAfee Complete Data Protection »
Pankaj Nagpal
Chief Information Security Officer at Romsons
Technical support has not been helpful for us. We tried to reach out during the implementation process and were given...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Technical Engineer at a tech services company
Technical products are bound to get stuck due to the technical processes involved. Sometimes, certain new issues crop...
Read full review of McAfee ePolicy Orchestrator »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
McAfee Total Protection for Data Loss Prevention's technical support is helpful.
Read full review of McAfee Total Protection for Data Loss Prevention »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
I rate the technical support a ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Shaik Sayeed
Information Technology Solutions Manager at UBG
I think that the technical support can be improved. It should be cheaper, faster and more comprehensive as far as the...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Management Executive at a security firm
The support in South Africa could be much better.
Read full review of McAfee Total Protection for Data Loss Prevention »
Obaseun Awoyinfa
Security Consultant at CS Africa
To be honest, I have actually never really needed to call support overall. The product has been working all these...
Read full review of McAfee Complete Data Protection »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is...
Read full review of McAfee Web Protection [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
McAfee technical support is ok, but we do not contact them very often. Every year, they impose certifications on us,...
Read full review of McAfee ePolicy Orchestrator »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
Technical support is perfect. If you send a request for help but resolve the issue yourself after a few hours, they...
Read full review of McAfee Complete Data Protection »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
I would rate the quality of support from Trellix as eight points.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
President - Systems Engineer at a manufacturing company
Customer Service: In my experience, the level of customer service is very good. Technical Support: Technical service...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Analyst at a financial services firm
Customer Service: Customer service is good. You will generally have access to a team of account managers, should...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anatolii Konstantynov
Project Engineer at ISSP
When contacting support, we would have to wait days before getting a response, and other times they were not able to...
Read full review of McAfee Complete Data Protection »
Anonymous User
Cyber Security Engineer at a security firm
We've never escalated any issues to technical support. I can't speak to how helpful or responsive they would be.
Read full review of McAfee Complete Data Protection »
Anonymous User
Cyber Security Consultant at a tech services company
The technical support is pretty poor.
Read full review of McAfee ePolicy Orchestrator »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
Stephen Odongo
Technical Support Engineer at Professional Technologies Kenya
The technical support is very good and they respond quite quickly.
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Jerry Oniye
Group General Manager at Mandilas Toyota
We have in-house support with McAfee. That said, we haven’t had any problems. Once we installed it, then we had our...
Read full review of Trellix MOVE AntiVirus »
Vivek Sathaye
Director at Benelec
If we are stuck with something with our customers we contact the support from McAfee MOVE AntiVirus.
Read full review of Trellix MOVE AntiVirus »
Chetankumar Savalagimath
Delivery Manager at a tech services company
The tech support is great. The engineering team helped us well at one point, and they're very good.
Read full review of Trellix ESM »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
Technical support needs improvement as sometimes engineers are not available promptly, especially during...
Read full review of Trellix Network Detection and Response »
Hamada Elewa
System Engineer - Security Presales at Raya Integration
The support from FireEye Network Security is not very good. Palo Alto and Fortinet have better support. I rate the...
Read full review of Trellix Network Detection and Response »
Faisal Mian
CTO at ABM Info. tech
Technical support is ineffective. Instead of dealing with the issue head-on, they tell us that the problem at hand...
Read full review of Trellix Endpoint Security Platform »
LawrenceKwaghga
Deputy Director, Research at NACA
Our IT team requires deployment assistance from the product’s technical support team.
Read full review of Trellix Endpoint Security Platform »
AndyPittas
Head of Network and Security & Department at National Bank of Greece (Cyprus)
The support from McAfee MVISION Endpoint is very good.
Read full review of Trellix Endpoint Security Platform »
Zubair Ahmad
Senior Chief Manager at Arcil
We have not had direct contact with McAfee support. We have received support from the vendor. The support is...
Read full review of Trellix Endpoint Security Platform »
Christian Guillén
Sales Manager at Last call
I rate the technical support a ten out of ten.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
Technical support is okay. Some issues are resolved quickly. Other issues take more time.
Read full review of Trellix Collaboration Security »
Sheikh Abdul Hannan
Technical Manager at Jlogic Innovations
Tech support from Trellix Endpoint Security is better than that of its competitors. I would rate the tech support a...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Technical consultant at a construction company
Support is poor. A module called Solidcore needs to match with the OS kernel in one area. The support for this module...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
It at a manufacturing company
I don't use the product's technical support because I work as a system engineer, and for me, it is not difficult to...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of Trellix Network Detection and Response »
David Mueller
Client Engineer at KSB
Technical support is good, and that's an important thing to have. They are very helpful and care about our needs. The...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Assistant Administrator at a healthcare company
For technical support, it depends upon which region you're connecting with. Most of the time, if you're in the Middle...
Read full review of Trellix Endpoint Security Platform »
Prasanna VA
Senior Technical Manager at Incedo Inc.
We have been in touch with the McAfee technical support. They also struggled with a problem we had with an infected...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Deputy Assistant Secretary
The support from the company has been wonderful. Any time we've had any issues they responded.
Read full review of Trellix Network Detection and Response »
Renato Santos
Cyber security architect at a financial services firm
The technical support is good, they have been helpful.
Read full review of Trellix Collaboration Security »
Anonymous User
Technical Support Specalist at a government
Customer Service: I've not had to contact customer support. Technical Support: I've not had to contact tech support.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
SOC Services Manager at a healthcare company
Their support is okay. It is not bad.
Read full review of Trellix Helix Connect »
Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
Support has been excellent overall.
Read full review of Trellix Endpoint Security Platform »
Syed Mohsin Ali
Team Leader Network and Mail Team at a energy/utilities company
They have two different kinds of support. One is enterprise support and one is normal support. They charge more for...
Read full review of Trellix Endpoint Security Platform »
Ben Payne
Senior Infrastructure Engineer at Compare The Market
I've contacted FireEye support several times. They're pretty solid. I am happy with their response so far.
Read full review of Trellix Collaboration Security »
Anonymous User
Lead Program Manager at a computer software company
They are very good. They follow the SLA and have two types of support. Premium support is available 24/7, and it is...
Read full review of Trellix Network Detection and Response »
Anonymous User
IT Risk Management Engineer at a financial services firm
Customer Service: We're very happy with customer service. I can go on to the website and get live chat communication...
Read full review of Trellix Endpoint Security Platform »
John Matos
Senior Associate at a tech services company
I have not used their support.
Read full review of Trellix Endpoint Security Platform »
Darshana-Perera
Senior Tech Lead Engineer at Banking IT department
The technical support is good.
Read full review of Trellix Intrusion Prevention System »
VenkatKrishnan
VP - Cyber Security at Olam International
Technical support I would say is average. A lot of times we've gotten standard responses from support. They don't...
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

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