Compare Extreme vs SAP

Extreme

Based on 105 reviews.

SAP

Based on 898 reviews.

Sample Customers

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Popular Solutions

12 reviews

12 reviews

10 reviews

46 reviews

42 reviews

SAP BusinessObjects Business Intelligence Platform

34 reviews

Top Industries

Comms Service Provider

27%

Computer Software Company

16%

Government

Educational Organization

Comms Service Provider

21%

Computer Software Company

21%

Manufacturing Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation

Read full review of Enterasys Data Center Networking Equipment »
Sachin Vinay
Network Administrator at a educational organization
Our primary use case for this solution is extreme routing. We have about ten to 12 buildings, so this product...
Read full review of ExtremeRouting »
Eduardo Castillo
Pre-sales manager at RETO Industrial S.A. de. C.V.
We use it to monitor the performance of the equipment. We use this in order to get the information about whether the...
Read full review of ExtremeManagement »
Anonymous User
Project Manager at a computer software company
ExtremeControl is deployed in an extensive network, and it is used to manage logins from computers and users. We have...
Read full review of ExtremeControl »
Leon Ng
IT Administrator at Gas Malaysia
We use the solution as a switch. It is deployed on the hardware. It's a hardware box. We generally use it to connect...
Read full review of ExtremeSwitching »

Review 1 of 5

Crewmem67
IT Consultant at College Notre Dame de Nazareth
We primarily use the solution for a school program.
Read full review of SAP SQL Anywhere »
Desmond Festus
Senior Officer ERP at Swakop Uranium
We use this solution to review processes the parent company implements in China. Extra configurations on the system...
Read full review of SAP ERP »
Bhargava Krishna T
Lead Consultant at a computer software company
We have several SAP systems in our landscape that have different modules incorporated in it, and we are using this...
Read full review of SAP Process Orchestration »
Anonymous User
Finance Business Process Improvement, Transformation and Project Management at a consultancy
If you have different databases, each one has been created to manage a certain type of transactional data very...
Read full review of SAP Replication Server »
Anonymous User
Engineer( IT) at a energy/utilities company
We already were having a lot of transaction data in the SAP R3 system. We were doing the extraction, transformation,...
Read full review of SAP Business Warehouse »

Review 1 of 5

Customer Service

Kamlesh Ridhorkar
Sr. Solution Architect at a tech vendor
We got good support from them.
Read full review of ExtremeCloud IQ »
Bharath Poovaiah
Business Head at a tech services company
We have had good experiences with respect to support.
Read full review of ExtremeCloud IQ »
Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
I was satisfied with the technical support.
Read full review of ExtremeSwitching »
MuhammadNadeem
Sr. Network Engineer at a tech services company
Technical support is good. They're responsive. I haven't really had to deal with them that much since the solution...
Read full review of ExtremeSwitching »
Bharath Poovaiah
Business Head at a tech services company
Technical support is good.
Read full review of ExtremeSwitching »
Sachin Vinay
Network Administrator at a educational organization
We have not had a very good experience with customer service and support. We have experienced issues with technical...
Read full review of ExtremeRouting »
Anonymous User
Vice President Operations at a non-profit
Customer Service: The customer service has been great. We had a few questions when configuring Radius. When we...
Read full review of ExtremeCloud IQ »
Anonymous User
Network Technician Intern at a tech services company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of ExtremeCloud IQ »
Anonymous User
Technical Coordinator at a educational organization
I didn't get the chance to directly communicate with Extreme like with Cisco, but it's okay. The company is helpful,...
Read full review of ExtremeCloud IQ »
Anonymous User
Head of Information technologies systems department at a manufacturing company
We have not needed support.
Read full review of ExtremeWireless »
Anonymous User
DfT National Standards/Bikeability Cycle Instructor/ Cycle Mechanic and Dr Bike at a legal firm
The technical support for this solution is good.
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Integrator at a tech services company
Customer Service: While the support teams were responsive, they were not effective in solving the issues despite...
Read full review of ExtremeCloud IQ »
Anonymous User
IT Director
Customer Service: I believe I’ve called Aerohive support 3 or 4 times and each time I had someone on the phone in...
Read full review of ExtremeCloud IQ »
Eduardo Castillo
Pre-sales manager at RETO Industrial S.A. de. C.V.
Usually, their technical support is good. Sometimes, they take more time than expected to respond to tickets, which...
Read full review of ExtremeManagement »
Anonymous User
Director of Technology at Central Catholic High School
Customer Service: I'm very pleased with the level of customer service and Aerohive's attention to customer concerns....
Read full review of ExtremeCloud IQ »
Anonymous User
Presales Engineer at soulco
We haven't had any technical issues but I'm satisfied with the support available. Our software team in Extreme can...
Read full review of ExtremeControl »
Anonymous User
Network / Telephony Coordinator at a university
Customer Service: 8 Technical Support: 7
Read full review of ExtremeCloud IQ »
Anonymous User
Group Manager at a government
Technical support has been very helpful and responsive. We've enjoyed working with them for the most part so far.
Read full review of ExtremeSwitching »
Leon Ng
IT Administrator at Gas Malaysia
We get technical support from our vendor and they are pretty good overall. Of course, they could always be better.
Read full review of ExtremeSwitching »
Evert Ruiten
Senior Pre-sales consultant at Businesscom BV
We have had no issues with technical support.
Read full review of ExtremeCloud IQ »
Anonymous User
Consultant at a tech services company
We've never had to reach out to technical support.
Read full review of Extreme VDX »
Anonymous User
-- at a tech company
Customer Service: The customer service with Aerohive is outstanding. The have forums and a support site. They are...
Read full review of ExtremeCloud IQ »
Anonymous User
Senior Engineer- Network Consulting at a tech services company
Customer Service: No direct access to vendor tech support, but distributor support (Aero-IT) is 9/10. Technical...
Read full review of ExtremeCloud IQ »
Anonymous User
Wireless Network Engineer at a educational organization
Customer Service: Great customer service have not had a single issue with them. Technical Support: Great support for...
Read full review of ExtremeCloud IQ »
Anonymous User
Senior Manager, Information Technology at a university
We would prefer it if the support was a bit better. It could be faster. We find it's not as good as, for example, Cisco.
Read full review of ExtremeWireless »
Anonymous User
Enterprise Systems Engineer at a educational organization
Customer Service: Customer service is great. Technical Support: Tech support has been great.
Read full review of ExtremeCloud IQ »
Anonymous User
ICT manager at a tech services company
Customer Service: They send us some demo devices upfront our decision taking. It came with extensive pre-sales...
Read full review of ExtremeCloud IQ »
Anonymous User
Manager at a manufacturing company
We hardly required any tech support since the installation. Their tech support is okay and can be improved.
Read full review of ExtremeSwitching »
Anonymous User
CEO
Eight out of 10.
Read full review of ExtremeCloud IQ »
Anonymous User
Network Administrator at a university
Customer Service: I would rate it at 10 out of 10 as their staff is very polite with customers. Technical Support: I...
Read full review of ExtremeCloud IQ »

Review 1 of 30

VishalGuthula
Sr. Software Engineer at a tech company
We have been in touch with technical support, and I feel that the people who are working are not very technical at...
Read full review of SAP Analytics Cloud »
Weerakhan Tantiphaiboontana
Chief Process Officer at Netizen Co., Ltd.
The technical support is improving. I've noticed a definite change over the past four years, so you know they are...
Read full review of SAP Business ByDesign »
Fraven Ang
Manager, Data Architecture at DFS Singapore Pte Ltd
The technical support is good and they reply promptly. They also have information online. I'm happy with the support.
Read full review of SAP PowerDesigner »
Diwakar Loshali
Global Head HR Tech & Operations at a manufacturing company
The technology is changing quickly and the solution requires support but it's not forthcoming. They say, "This is the...
Read full review of SAP SuccessFactors »
Matt Mueller
Global Business Process Management Facilitator
Customer service/support was great in the beginning but is now extremely poor. You can feel that Signavio does not...
Read full review of SAP Signavio Process Manager »
Terry Jones
President at I2R, Inc.
I have had no direct hands-on contact with the technical support other than what they provide online. I find what...
Read full review of SAP S/4HANA Cloud »
AndriiBelinskyi
Head of IT at New Products
I have not had any direct contact with SAP technical support. Our support is provided by the partners.
Read full review of SAP Business One »
Julie Banasiak
Technical Trainer at 1E
Their support structure was really decent. We would open a support case and would get an answer fairly quickly, even...
Read full review of SAP Litmos »
Marouan Bellioum
Cyber Security Program Manager at a financial services firm
The support team is very reactive. When we have a lot of support requests from our customers, the SAP team helps us...
Read full review of SAP CRM »
Fabian Giraldo
SAP ABAP Consultant, SAP Data Services Consultant at Freelancer
The technical support team is timely and responsive.
Read full review of SAP Information Steward »
Vinayak Shenoy Katarsal
Senior Consultant at a consultancy
In terms of technical support, it depends on what partnership you have with SAP. If you're a platinum partner or a...
Read full review of SAP HANA »
Prabhakara Sastry
Director at a tech services company
SAP's technical support is good.
Read full review of SAP Business One »
Anonymous User
SAP Basis Team Lead at a manufacturing company
Customer Service: Customer service is poor. Technical Support: Technical support is poor.
Read full review of Sybase Afaria [EOL] »
Anonymous User
BI | Analytics | Insights | Leadership | Digital | Visualization Composer| Strategy | Design Language | BI Rehab
The tech support is very good.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Worksoft Certify Consultant at a manufacturing company
The technical support has been good overall. We do handle a lot internally, however, we don't have any issues with...
Read full review of SAP CRM »
Anonymous User
Senior Consultant at a tech services company
From SAP, I honestly have never used technical support. I usually have enough knowledge to figure out any adjustment...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Sateesh Nagabhiru
Senior Integration Engeneer at ATOS
Sometimes, if there is a system-related issue where I have to contact SAP and raise an incident, it takes a couple of...
Read full review of SAP Process Orchestration »
Anonymous User
User
I am the technical support for this solution in the company and I constantly engage the solution's technical support....
Read full review of SAP Information Steward »
Anonymous User
Data Architect, Enterprise Data Warehouse at a healthcare company
Customer Service: We have to go through our systems integrator (Telus). Technical Support: Technical support is not...
Read full review of SAP IQ »
Anonymous User
Microsoft Nokia Service Manager at a comms service provider
Customer Service: I would give customer service a rating of 4.5/5. Technical Support: Technical support is good. I...
Read full review of SAP Crystal Reports »
Anonymous User
Vice President & Group Head- People & Workplace Management at a tech services company
We are in constant coordination with SAP Philippines and the SuccessFactors team. We have been coordinating with them...
Read full review of SAP SuccessFactors »
Mart Rentoria
Innovation and Technology Head at APPTech Experts
The technical support from SAP Business ByDesign is very good. They have supported us well and they are well known....
Read full review of SAP Business ByDesign »
Anonymous User
IT Director, Corporate Systems at a retailer
Technical support has been an issue since day one. We have made our concerns quite apparent. We pay extra for Premium...
Read full review of SAP SuccessFactors »
Anonymous User
Senior Developer at a retailer
6/10
Read full review of SAP Crystal Reports »
Anonymous User
Senior Business Analyst at a comms service provider
I have not had any contact with technical support. We have our IT support desk who handles any issues by contacting...
Read full review of SAP SuccessFactors »
Anonymous User
Engagement Manager at a computer software company
I didn't have any experience with them because we had an internal IT team that used to support us. They might have...
Read full review of SAP SuccessFactors »
Ahmed_Adel
Technical manager at SAFE-SAS
I do not have any experience with customer service and support.
Read full review of SAP HANA »
Anonymous User
Manager Finance at a tech services company
I'm not satisfied with technical support because they're taking some time. Sometimes I think they could be faster.
Read full review of SAP Analytics Cloud »
Anonymous User
Sr. HRIS Project Manager (Analyst) at a manufacturing company
The technical support for SAP SuccessFactors is quite helpful.
Read full review of SAP SuccessFactors »
YaronCohen
CMO at a energy/utilities company
SAP technical support is excellent.
Read full review of SAP Cloud Platform »

Review 1 of 30

Technical Support

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