Compare Extreme vs SAP

Extreme

Based on 162 reviews.

SAP

Based on 1542 reviews.

Sample Customers

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Popular Solutions

7 reviews

14 reviews

9 reviews

63 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

16 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

11%

Comms Service Provider

Government

Manufacturing Company

13%

Computer Software Company

11%

Financial Services Firm

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MURALI NIDAMANURI
Managing Director at VIPUN COGNITIVE SOLUTIONS PVT LTD.
Our primary use case for ExtremeSwitching is for costing, access networking, routing, and meeting network...
Read full review of ExtremeSwitching »
Imran Taiyeb Ali
Senior Solutions Specialist at a comms service provider
My company uses ExtremeRouting for a big LAN environment, where there is a need for ERS switches, including Extreme...
Read full review of ExtremeRouting »
Jan Zontek
System Engineer at Poczta FM
The main use cases for ExtremeControl among my customers are to authenticate the users here for the end systems in...
Read full review of ExtremeControl »
Ufuk KINDAP
Technical Coordinator at Yildiz Technical University
I primarily used ExtremeCloud IQ to provide wireless internet connections to our students and academic staff. I...
Read full review of ExtremeCloud IQ »
Karel Ondracek
Network Administrator at THK Co Ltd
I use ExtremeWireless ( /products/extremewireless-reviews ) for several projects. One is for standard end users,...
Read full review of ExtremeWireless »

Review 1 of 5

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
For SAP HANA, my first project involved migrating from SAP HANA to BW due to cost concerns. The client requested...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

Bharath Poovaiah
Business Head at a tech services company
We have had good experiences with respect to support.
Read full review of ExtremeCloud IQ »
MURALI NIDAMANURI
Managing Director at VIPUN COGNITIVE SOLUTIONS PVT LTD.
The support is superb and responsive; technical support is rated very good.
Read full review of ExtremeSwitching »
Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
I was satisfied with the technical support.
Read full review of ExtremeSwitching »
Manik Chavan
Assistnat Professor in Computer Science and Engineering Department at Walchand College of Engineering
We get assistance from a third party. We can ask for assistance from them or Extreme.
Read full review of ExtremeCloud IQ »
Bharath Poovaiah
Business Head at a tech services company
Technical support is good.
Read full review of ExtremeSwitching »
Sachin Vinay
Assistant Manager-Networks at Amrita
ExtremeWireless support isn't very good.
Read full review of ExtremeWireless »
IgorTunakin
Senior Network Consultant | Tech Lead WLAN at a computer software company
The technical support for ExtremeCloud IQ needs some improvement, so I'd rate it three out of five.
Read full review of ExtremeCloud IQ »
Anonymous User
Director of Technology at Central Catholic High School
Customer Service: I'm very pleased with the level of customer service and Aerohive's attention to customer concerns....
Read full review of ExtremeCloud IQ »
Bob Zhang
Network Engineer at a consultancy
I think customer support is good.
Read full review of ExtremeWireless »
Anonymous User
Admin at a educational organization
Customer Service: We used to have the greatest inside sales person ever. She would alway get back to us within 24...
Read full review of ExtremeCloud IQ »
Anonymous User
Founder and CEO at a security firm
The tech support is very helpful although there's always room for improvement.
Read full review of ExtremeSwitching »
Anonymous User
IT Administrator II at a university
Customer Service: Customer service has always been superb. Sales and technical support are always friendly, efficient...
Read full review of ExtremeCloud IQ »
Anonymous User
ICT Network Manager at a non-tech company
We don't go directly to the vendor. Rather, we get our technical support from a third party, and they have been good...
Read full review of ExtremeCloud IQ »
Anonymous User
Principal Systems Engineer at a construction company
The ExtremeWireless technical support is mediocre. I would rate the technical support a four out of ten.
Read full review of ExtremeWireless »
Anonymous User
Works at a tech company
Customer Service: Customer service is helpful. Technical Support: Technical support is excellent.
Read full review of ExtremeCloud IQ »
Bob Zhang
Network Engineer at a consultancy
I would rate the customer service as a ten. I contacted them for something, and they were very good.
Read full review of ExtremeWireless »
Anonymous User
Head of Information technologies systems department at a manufacturing company
We have not needed support.
Read full review of ExtremeWireless »
Anonymous User
IT Admin at a engineering company
Customer Service: They have been very eager to please us. Technical Support: As with any other IT vendor I've worked...
Read full review of ExtremeCloud IQ »
Anonymous User
Engineering infrastructure manager at a financial services firm
Technical support is very good, especially when you compare it to other vendors we have here.
Read full review of ExtremeRouting »
Cris Jovellanos
Co-Owner at Xtreme Works, Inc.Xtreme Works, Inc.
The customer service and support are very good. I’m happy with the customer support of Extreme Networks.
Read full review of ExtremeSwitching »
Cris Jovellanos
Co-Owner at Xtreme Works, Inc.Xtreme Works, Inc.
Technical support for this solution is very good.
Read full review of ExtremeManagement »
Anonymous User
Solution Architect at a tech vendor
When you want assistance, the technical support team is both responsive and helpful. I would rate their technical...
Read full review of ExtremeCloud IQ »
Wael Awni
Management Board Member and Network Engineer at NewLogics
The solution's technical support needs improvement. The response time and qualification of the support team need to...
Read full review of ExtremeWireless »
Anonymous User
IT Production Engineer at a consultancy
We had to use the support once when we had an issue on the portal and they were very good and resolved our issue.
Read full review of ExtremeWireless »
Anonymous User
Vice President Operations at a non-profit
Customer Service: The customer service has been great. We had a few questions when configuring Radius. When we...
Read full review of ExtremeCloud IQ »
Fred Fish
Network Administrator at a non-profit
Support was excellent when I was having client hop at our High School. They helped me design the AP placement off...
Read full review of ExtremeCloud IQ »
Anonymous User
Manager - IT Infrastructure at a non-tech company
Customer Service: Customer Service is excellent! I have had no reason to give them less than a 10 on a post ticket...
Read full review of ExtremeCloud IQ »
WaelAwni
Engineer at NewLogics
The technical support is rated as six out of ten. We have experienced some cases being closed without resolution,...
Read full review of ExtremeSwitching »
NIBRAS FARES
field service manager at Saudi Business Machines - SBM
We tried to get support, but they don’t offer 24/7 coverage. The response time was slower than expected, and support...
Read full review of ExtremeWireless »
Anonymous User
Systems Integrator at a tech services company
Customer Service: While the support teams were responsive, they were not effective in solving the issues despite...
Read full review of ExtremeCloud IQ »

Review 1 of 30

Sameer Younas
Team Leader at Fauji Meat Limited
I would rate the technical support as a five out of five. With the support team, you can easily satisfy your clients.
Read full review of SAP HCM »
Mehboob AalamMughal
Senior SAP-ABAP Lead Consultant at Ernst & Young
We don't need technical support now. But in the start, we needed their support. We used to raise tickets to SAP, and...
Read full review of SAP NetWeaver »
Alaba Ayotunde O. OLUWAYIMIKA
It Asset Management Lead at Dangote Industries Limited
We have in-house support. Calling technical support sometimes takes a while, but we have some people who have the...
Read full review of SAP SuccessFactors »
Sagar Godbole
Chief Executive Officer at LogicalDNA Solutions
We are still in the process of learning. We have not yet overcome that learning curve. There is investment from our...
Read full review of SAP S/4HANA »
Hisham Ismail
Director of Operations of Support / co CEO at Snag Free
Tech support with SAP, including for modules like Employee Central, can sometimes be challenging, often requiring...
Read full review of SAP SuccessFactors Learning »
Virendra Rai
Director- APAC at 2iSolutions
Nobody can match their customer service, it's very good.
Read full review of SAP S/4HANA »
Wael Elsagh
Solutions Architect at EJADA
In my opinion, the technical support is good enough.
Read full review of SAP SuccessFactors »
GoutamRoy
Associate Vice President & Head-ITS at a pharma/biotech company
Technical support is available for the platform 24/7 when you subscribe to it.
Read full review of SAP CRM »
Bruno Valentim
Owner at LAVORO AUTOM INF E COM LTDA
I would describe technical support as good. It's always worked for me and therefore I have no complaints.
Read full review of SAP HANA »
Mart Rentoria
Innovation and Technology Head at APPTech
The technical support from SAP Business ByDesign is very good. They have supported us well and they are well known....
Read full review of SAP Business ByDesign »
Anonymous User
FTTP Engineer at a comms service provider
The tool was implemented in my company 15 years ago. For the last 15 years, we have been in constant touch with SAP.
Read full review of SAP BW4HANA »
Ahmed_Adel
Technical manager at SAFE-SAS
I do not have any experience with customer service and support.
Read full review of SAP HANA »
AlejandroTorres
Sales Manager at Grupo AXO
SAP's support is the same for all its products. It would help if you had patience because SAP tends to apply its...
Read full review of SAP Process Orchestration »
Anonymous User
Senior System Analyst at a energy/utilities company
Customer Service: Satisfactory. Technical Support: 6 out of 10
Read full review of SAP ERP »
Anonymous User
Database Senior Manager at a financial services firm
Average.
Read full review of SAP IQ »
Anonymous User
Sap Hcm/Success Factors Consultant at a tech services company
Technical support is very good for things that are not urgent. When urgent problems occur, they are not handled very...
Read full review of SAP SuccessFactors »
Moetez Ben Salah
Data Consultant at SCS
We're currently looking for external support because SAP are not very proactive when it comes to support.
Read full review of SAP PowerDesigner »
Muralidhara H N
SAP Professional at a tech services company
Excellent.
Read full review of SAP Business All-in-One »
Abdul-Rasool
Senior Practice Manager - Head of SAP at a tech consulting company
We've been 100% satisfied with technical support. They've been great. Our customers are extremely satisfied as well.
Read full review of SAP HANA Enterprise Cloud »
CSD174561
Chief of Systems Development at a non-tech company
We haven't used technical support in about two years so I don't think I can give a fair answer to this question.
Read full review of SAP Business Warehouse »
Anonymous User
Sybase Tower Lead - DBA CoE at a marketing services firm
Customer Service: It has been good, but more can be done in this area. Technical Support: It's good, 7/10.
Read full review of SAP IQ »
MarkusBurger
Manager at a consultancy
I had a situation last year on the 24th of December, which is Christmas Eve in Germany. Usually nobody is working. I...
Read full review of SAP Signavio Process Manager »
Shahzad-Islam
ERP Project Manager & Managing Consultant at Liwa Education, Iranfava
The technical support is not very good. We are not satisfied with the level of service we get. Microsoft, for...
Read full review of SAP ERP »
Anonymous User
Manager of Customer Care Center at a construction company
We have our own technical support group, so I have not been in contact with SAP for support.
Read full review of SAP Data Services »
Anonymous User
Planning Analyst at a healthcare company
Technical support is good. I contacted SAP about an issue on a Friday afternoon and was able to speak with an SAP rep...
Read full review of SAP Lumira »
Anonymous User
SAP Consultant at a tech services company
I don't have much experience with SAP's tech support, but I have used the online support system. It's okay for a...
Read full review of SAP S/4HANA »
Anonymous User
Deputy Chief Learning Officer at a government
The technical support is a little slow, like 24 hours. I feel since it is 2017, if I have a problem, I should be able...
Read full review of SAP HCM »
Anonymous User
Mobility Lead at a retailer
SAP Support is excellent with their support of this product. That being said, the product itself is slower than their...
Read full review of Sybase Afaria [EOL] »
Uma Das
AVP - HR IT at a consumer goods company
SAP has implementation partners, so the technical support is given by the implementation partner. We have not...
Read full review of SAP SuccessFactors »
Anonymous User
Territory Manager at a tech services company
SAP support is average.
Read full review of SAP S/4HANA Cloud »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.