Compare Everbridge vs Splunk

Everbridge

Based on 80 reviews.

Splunk

Based on 1233 reviews.

Latest Research

Buyer's Guide

Everbridge IT Alerting vs. Splunk On-Call

August 2026

Splunk On-Call vs. Everbridge IT Alerting

Updated: August 2026

Buyer's Guide

Splunk On-Call vs. xMatters

August 2026

Splunk On-Call vs. xMatters

Updated: August 2026

Sample Customers

Everbridge IT Alerting

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

xMatters

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Splunk Cloud Platform

Mindtouch

Splunk On-Call

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Splunk ITSI (IT Service Intelligence)

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Popular Solutions

xMatters

0 reviews

Everbridge IT Alerting

0 reviews

Everbridge Mass Notification

8 reviews

Splunk Enterprise Security

164 reviews

Splunk AppDynamics

36 reviews

Splunk Cloud Platform

54 reviews

Top Industries

Financial Services Firm

12%

Outsourcing Company

10%

Construction Company

Manufacturing Company

Outsourcing Company

13%

Financial Services Firm

12%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dean-Robinson
Sr. Developer at a media company
The primary purpose of the solution is to manage callouts to support staff for groups based on incidents created by...
Read full review of xMatters »
Bhavani Ambadapudi
Recent Graduate at Robert Morris University
I used Everbridge Mass Notification for multiple reasons, with the main reason being mass notification. Whenever we...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Vikash Kushwaha
Full-Stack Software Engineer at mindpathtech
We agreed to speak about Splunk SOAR this time. I have worked with Splunk SOAR since 2025. I work with Splunk SOAR as...
Read full review of Splunk SOAR »
Purnambica Kolavennu
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
I am Purnambica Kolavennu and I have been working for the past two to three years with the Agriculture Skills Council...
Read full review of Splunk Observability Cloud »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Splunk Cloud Platform is my main use case, which we sell to our channel partners within the channel community that...
Read full review of Splunk Cloud Platform »

Review 1 of 5

Customer Service

Larry Radtke
Intermediate Infrastructure Software Administrator at Gordon Food Service
Their support has been fantastic. We have regular meetings with account managers and even tech managers on that side....
Read full review of xMatters »
Chris Saenz
System engineer at Azusa Pacific University
We've gotten pretty good technical support. We haven't engaged with them for anything super complex. Over the last...
Read full review of Everbridge Mass Notification »
Nikita Chandapur
Software QA Analyst at ViaSat
I have not contacted them myself, and I don't know if my company had to do it.
Read full review of xMatters »
Anonymous User
Infrastructure Analyst at a financial services firm
Their support is excellent. They always respond quickly. If you need to call them up and get an immediate answer, you...
Read full review of xMatters »
Anonymous User
Director - IT at a tech consulting company
Everbridge's tech support is amazing. I've been in IT for the last 20 years and I've had a lot of interaction with a...
Read full review of Everbridge IT Alerting »
Anonymous User
Works
It is very good, but there is always room for improvement. Their support can be improved in terms of the initial...
Read full review of xMatters »
Anonymous User
Director, Information Services at LINARO LTD
The staff for xMatters is brilliant. When we first started using xMatters we were on their free plan. The great thing...
Read full review of xMatters »
Anonymous User
Senior Principal Engineer, Network Systems at a comms service provider
They answered my questions. It was more of a knowledge-type inquiry, not necessarily a problem, but we rarely have to...
Read full review of Everbridge IT Alerting »
Anonymous User
IT Production Assurance Manager at a wholesaler/distributor
Technical support at xMatters is very responsive and knowledgeable.
Read full review of xMatters »
David Paul
Lead Pipeline Designer/GIS Specialist at a consultancy
Tech support is excellent. They are very responsive. We are able to reach them very quickly. On a scale of one to 10,...
Read full review of Everbridge IT Alerting »
DavidTutko
Manager of Incident Command at West Corporation
The technical support is very good. Whenever I've got an issue, I talk to either support or my direct contacts. My...
Read full review of Everbridge IT Alerting »
Anonymous User
Director at a retailer
Technical support is very responsive. We have needed assistance building forms and have always received prompt and...
Read full review of xMatters »
Anonymous User
Director
The technical support is excellent. They routinely answer problems on the first call.
Read full review of Everbridge IT Alerting »
Anonymous User
Director of Enterprise Reporting, Visualization & Analytics at a university
Their support is quick. They literally react within minutes, at times, after you put a ticket in. They've been great...
Read full review of xMatters »
Ncipollacrocco Ploakroko
business at a outsourcing company
Everbridge Mass Notification's customer support is very good.
Read full review of Everbridge Mass Notification »
Anonymous User
Office of the CIO, Service Excellence at a agriculture
Their first-line tech support is good, but I think their method of providing support deserves some very real...
Read full review of Everbridge IT Alerting »
Anonymous User
Marketing and Channel Data Manager at a university
I rate Everbridge support a ten out of ten. They've always been responsive to tickets or feature requests. I have...
Read full review of Everbridge Mass Notification »
Anonymous User
security analyst at a financial services firm
The customer support was very responsive. I would rate the customer support an eight on a scale of one to ten.
Read full review of Everbridge Mass Notification »
Anonymous User
Sr. Manager Enterprise Tools at a tech company
Good, but not excellent. They are courteous and professional, but may take longer than desired to resolve some...
Read full review of xMatters »
Anonymous User
Platform Architect at a financial services firm
I would definitely rate them a nine out of ten.
Read full review of xMatters »
Anonymous User
ITSM Process Manager at a financial services firm
The tech support is great. They're almost always able to solve my issues pretty quickly.
Read full review of Everbridge IT Alerting »
Anonymous User
Sr. Director, Operational Risk & Strategy at a manufacturing company
I rate Everbridge support a nine out of ten. They have a 1-800 number we can call, and we have a client account...
Read full review of Everbridge Mass Notification »
Anonymous User
Senior Crisis Consultant at a manufacturing company
I'd rate Everbridge's support an eight out of ten.
Read full review of Everbridge IT Alerting »
Anonymous User
Development Manager at a non-profit
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully...
Read full review of xMatters »
Milton Williamson
Data Center Manager at PVH Corp.
We used their consultant, Brandy, in the beginning. Then we started using technical support for lockout issues. What...
Read full review of Everbridge IT Alerting »
Anonymous User
Executive Consultant
Customer support for Everbridge Mass Notification was fine. I had a designated technical support specialist who was...
Read full review of Everbridge Mass Notification »
Anonymous User
Protective Services Manager at a government
The technical support is good; everyone has been very happy with their responses and materials. There is also an...
Read full review of Everbridge Mass Notification »
Anonymous User
IT Applications Specialist at a healthcare company
I haven't personally had any problems with the technical support.
Read full review of Everbridge Mass Notification »
Anonymous User
Tools Engineer at a energy/utilities company
On-Demand technical support is excellent. They are quick to respond and resolve any issue.
Read full review of xMatters »
Neeta Shetti
Senior Analyst at a retailer
We would like the tech support to have better response times. Since we are looking at going global, they have told us...
Read full review of Everbridge IT Alerting »

Review 1 of 30

Darell Porter
Network Engineer (Noc) at HealthEdge
I do not often communicate with the technical support of Splunk Cloud Platform. I've never communicated with their...
Read full review of Splunk Cloud Platform »
Harshal Pachpande
Security Operation Consultant at SecurView
The tech support of Splunk would be rated as a nine on a scale of one to ten.
Read full review of Splunk Observability Cloud »
Will Searle
Director, Consultant
Customer support is good. I have always worked well with the account team to ensure that anything needing escalation...
Read full review of Splunk Enterprise Platform »
CosmeCardoso
Senior Software and Production Engineer S at WEX Inc. (NYSE: WEX)
Splunk support is responsive and provides quick resolutions when tickets are opened. Their service has left a...
Read full review of Splunk Observability Cloud »
Ramani Happy
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
My experience with tech support for Splunk On-Call is a mixed bag. The standard support ticket response times are...
Read full review of Splunk On-Call »
Devin Zayas
SIEM engineer at Broadcom Inc.
Their support is great. I've never had any issues with them.
Read full review of Splunk Enterprise Security »
Mahmoud Younes
Cyber Security Architects at VaporVM
The customer service is helpful. Even if you face something that does not have a direct solution, you can create a...
Read full review of Splunk Enterprise Security »
Joao Guerra
Service Management & Automation Manager at Jeronimo Martins
Sometimes, the first line of the support team takes too long to escalate the issues to the second line. This...
Read full review of Splunk AppDynamics »
Nagendra Nekkala.
Senior Manager Ict & Innovations at Bangalore International Airport Limited
I would rate the customer service and support eight out of ten.
Read full review of Splunk ITSI (IT Service Intelligence) »
Ryan Plas
SOAR Engineer at Accenture Federal Services
The customer service and technical support have been great. We had some professional support come out when we set it...
Read full review of Splunk SOAR »
GADDAM SANJEEV KUMAR REDDY
Security Engineer at Spire Solutions
As part of our operations focus, we often encounter numerous ticketed issues. Our team is dedicated to addressing...
Read full review of Splunk Enterprise Platform »
Anonymous User
Lead DevOps engineer at a comms service provider
Customer support for Splunk Cloud Platform is good. I would rate the customer support on a scale of one to ten as 6.5...
Read full review of Splunk Cloud Platform »
Brandon Clark
Splunk architect at a consultancy
Customer support for Splunk Enterprise Platform is great. I have bi-weekly phone calls with Splunk and they are...
Read full review of Splunk Enterprise Platform »
Anonymous User
Project manager at a computer software company
The technical support is among the best in the market. While we didn't have extensive interactions with the support...
Read full review of Splunk Enterprise Security »
Anonymous User
Sr Security Engineer at a insurance company
I do not use the support that often. Normally, when I am looking for help, I just search on the web. If I am trying...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Analyst at a computer software company
I would evaluate customer service and technical support for Splunk Enterprise Security as good on a scale of one to 10.
Read full review of Splunk Enterprise Security »
Nilesh Bhate
Delivery Partner APAC and MEA at Tata Consultancy
Splunk's technical support is very fast.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
PROJECT MANAGER, JEE AND SOA ARCHITECT, EXPERT at a computer software company
I have not contacted technical support.
Read full review of Splunk AppDynamics »
Anonymous User
Senior Analyst Production Application Support at a leisure / travel company
When I open a ticket, it is resolved quickly. They are very responsive; very fast to get back to us and very thorough...
Read full review of Splunk AppDynamics »
Anonymous User
Owner
Customer Service: Excellent. I didn't call often however, when I did they pretty much solved my problem. Technical...
Read full review of Splunk Enterprise Security »
Anonymous User
Performance Tester/QA at a tech services company
Customer Service: The customer service is quite good and prompt. Technical Support: 9
Read full review of Splunk AppDynamics »
Anonymous User
Senior Analyst at a computer software company
I've never contacted technical support. I wouldn't be able to comment on their level of helpfulness.
Read full review of Splunk SOAR »
Anonymous User
Splunk engineer at a outsourcing company
Customer support is very good.
Read full review of Splunk Enterprise Platform »
Prasanth Madhavan
Head of Observability at a financial services firm
The customer support is quite good, and the right level of engagement has been achieved.
Read full review of Splunk Cloud Platform »
EdwardShim
General Manager at MOCOMSYS
Support from Splunk is not very helpful because Splunk doesn't have a dedicated APM; they only have one APM engineer...
Read full review of Splunk Observability Cloud »
Anonymous User
Senior cloud and platform engineer at a healthcare company
I did interact with Splunk Observability Cloud's customer support, and it is working and is good so far.
Read full review of Splunk Observability Cloud »
Damian Pyzioł
Technical Solutions Engineer at a tech vendor
Customer support is adequate, but presales support could be better.
Read full review of Splunk Enterprise Platform »
Deepak Bansal
Founder at Art World Web Solutions
The technical support team for AppDynamics Server Monitoring is responsive and knowledgeable, so I like the support...
Read full review of Splunk AppDynamics »
Anonymous User
Manager - Anti-Fraud Strategy & System Solution Officer at a financial services firm
I rarely communicate with the Splunk headquarters, usually interacting with the local implementer.
Read full review of Splunk Enterprise Platform »
Anonymous User
Cybersecurity Analyst at a energy/utilities company
The team we're working with right now is extremely helpful, and it's easy to coordinate with them and get them...
Read full review of Splunk SOAR »

Review 1 of 30

Technical Support

No Data Available

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