Compare Everbridge vs Splunk

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

xMatters

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Splunk Cloud Platform

Mindtouch

Splunk On-Call

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Splunk ITSI (IT Service Intelligence)

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Popular Solutions

xMatters

0 reviews

Everbridge IT Alerting

1 reviews

Everbridge Mass Notification

1 reviews

Splunk Enterprise Security

177 reviews

Splunk AppDynamics

36 reviews

Splunk Observability Cloud

40 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

11%

Manufacturing Company

Government

Computer Software Company

14%

Financial Services Firm

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dean-Robinson
Sr. Developer at a media company
The primary purpose of the solution is to manage callouts to support staff for groups based on incidents created by...
Read full review of xMatters »
Chris Saenz
System engineer at Azusa Pacific University
I work for a university and we use Everbridge for mass notifications for either emergencies or regional events that...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Mack Scott
Cyber Security Network Security Engineer at Cirrus Logic
My main use cases for Splunk SOAR are automating security response and incident response. We use Splunk SOAR for...
Read full review of Splunk SOAR »
Gyanesh Rahatekar
Back office at Reliance Industries Ltd
I get information related to application transactions on a day-to-day basis and manage their capacity augmentation...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »

Review 1 of 5

Customer Service

Dean-Robinson
Sr. Developer at a media company
The technical support is excellent; whenever I needed support, I immediately received an email acknowledging the...
Read full review of xMatters »
Anonymous User
ITSM Tools Lead at a energy/utilities company
Support has been great. They responded very quickly to all the support cases that I have submitted.
Read full review of xMatters »
Milton Williamson
Data Center Manager at PVH Corp.
We used their consultant, Brandy, in the beginning. Then we started using technical support for lockout issues. What...
Read full review of Everbridge IT Alerting »
Neeta Shetti
Senior Analyst at a retailer
We would like the tech support to have better response times. Since we are looking at going global, they have told us...
Read full review of Everbridge IT Alerting »
Anonymous User
Protective Services Manager at a government
The technical support is good; everyone has been very happy with their responses and materials. There is also an...
Read full review of Everbridge Mass Notification »
Philip Colmer
Director, Information Services at LINARO LTD
The staff for xMatters is brilliant. When we first started using xMatters we were on their free plan. The great thing...
Read full review of xMatters »
DavidTutko
Manager of Incident Command at West Corporation
The technical support is very good. Whenever I've got an issue, I talk to either support or my direct contacts. My...
Read full review of Everbridge IT Alerting »
Anonymous User
Platform Architect at a financial services firm
I would definitely rate them a nine out of ten.
Read full review of xMatters »
Anonymous User
IT Contractor
They were able to resolve a baffling problem where one foreign registrar just plainly refused to allow me to use...
Read full review of CloudFloorDNS Enterprise DNS »
Nicola Ayonoadu
Senior Service Delivery Manager at Telegraph Media Group
I've never had a problem with xMatters, per se. The only thing for which we contact xMatters is if we're trying to...
Read full review of xMatters »
Anonymous User
Director - IT at a tech consulting company
Everbridge's tech support is amazing. I've been in IT for the last 20 years and I've had a lot of interaction with a...
Read full review of Everbridge IT Alerting »
Anonymous User
Assoc Dir. Service Management and Standards at a tech services company
The customer service is quite responsive. They are quick to answer your calls or emails. They do provide good...
Read full review of xMatters »
Anonymous User
Works
It is very good, but there is always room for improvement. Their support can be improved in terms of the initial...
Read full review of xMatters »
Anonymous User
ITSM Process Manager at a financial services firm
The tech support is great. They're almost always able to solve my issues pretty quickly.
Read full review of Everbridge IT Alerting »
Anonymous User
Head of Business Continuity & Resilience at a manufacturing company
Reaching the technical support team is sometimes very easy, and other times, it takes a little time.
Read full review of Everbridge IT Alerting »
EngineerNH
Network Engineer at Walsh Brothers, Inc.
Great, never made a call but the helpdesk was easy, and a rep responded rather quickly.
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
Office of the CIO, Service Excellence at a agriculture
Their first-line tech support is good, but I think their method of providing support deserves some very real...
Read full review of Everbridge IT Alerting »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
I've not contacted their technical support.
Read full review of Everbridge Control Center »
Anonymous User
Engineer at a financial services firm
Their tech support is pretty good. There is an online account where you submit everything online. The user interface...
Read full review of xMatters »
Anonymous User
Public Information Officer at a government
I've contacted their tech support. They're relatively easy to get hold of. I've reached out to them at night, and...
Read full review of Everbridge Mass Notification »
Sam M Cohen
Lead Consultant, Owner and Founder at a tech consulting company
I would say that their support is above average, although not exceptional. It depends, in part, on who you were...
Read full review of xMatters »
Anonymous User
Principal Program Manager at a energy/utilities company
I rate xMatters support 10 out of 10. I've never contacted xMatters support, but I think it's good. I've had regular...
Read full review of xMatters »
Anonymous User
Service Delivery Coordinator at a computer software company
Their support is exemplary. I would rate them a 10 out of 10 or even higher. In 20 years in IT, without a shadow of a...
Read full review of xMatters »
Anonymous User
Sr. Director, Operational Risk & Strategy at a manufacturing company
I rate Everbridge support a nine out of ten. They have a 1-800 number we can call, and we have a client account...
Read full review of Everbridge Mass Notification »
Anonymous User
IT Resiliency Consultant at a manufacturing company
I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On...
Read full review of Everbridge Mass Notification »
Ana Cotes
Incident and Major Incident Manager at Brinks Incorporated
They have been wonderful. They are great, and they helped me with everything. They are very knowledgeable about my...
Read full review of xMatters »
Anonymous User
Infrastructure Analyst at a financial services firm
Their support is excellent. They always respond quickly. If you need to call them up and get an immediate answer, you...
Read full review of xMatters »
Anonymous User
Senior Crisis Consultant at a manufacturing company
I'd rate Everbridge's support an eight out of ten.
Read full review of Everbridge IT Alerting »
Anonymous User
Crisis Management Director at a healthcare company
Their support is good. I would rate them an eight out of ten.
Read full review of Everbridge IT Alerting »
Anonymous User
Sr. Manager & Product Owner at a transportation company
I've used tech support a couple of times. I have worked with support before, to change permissions and roles that we...
Read full review of xMatters »

Review 1 of 30

Robert Cheruiyot
IT Security Consultant at Microlan Kenya Limited
I usually rely on the Splunk community for information, such as discussions of incidents and other issues which...
Read full review of Splunk Enterprise Security »
Avery Deloach
Cloud Solutions Architect at Core4ce, LLC
I've only had a couple of Splunk support cases, and they've been very, very prompt in responding, especially compared...
Read full review of Splunk Observability Cloud »
GautamKar
Staff Performance Engineer at ServiceNow
It is good. I have not had any major issues where support was lacking, so I would rate it positively.
Read full review of Splunk Enterprise Security »
Tomesh Kumar Sahu
Associate Consultant at a tech vendor
We have not faced any issues so far.
Read full review of Splunk ITSI (IT Service Intelligence) »
Muhammad Zeeshan Siddiqui
Head of Technology and Services at arwentech
The customer service and support are helpful and responsive. I can rate their support nine out of ten.
Read full review of Splunk AppDynamics »
Gyanesh Rahatekar
Back office at Reliance Industries Ltd
AppDynamics Database Monitoring provides high-quality technical support.
Read full review of Splunk AppDynamics »
CanselÖzcan
TechOPS Division Manager at Onotio Teknoloji
This is a global company, so there are lots of different support teams all over.
Read full review of Splunk AppDynamics »
Dennis Mohn
Business Development Manager at Axians Germany
I evaluate customer service and technical support from Splunk as perfect. I'm very confident in what the partner SEs...
Read full review of Splunk Enterprise Security »
MatthewSnyder
Principal Engineer and Lead Detection and Response at Aviatrix
I find the customer service and technical support of the platform to be amazing. It's done better at Splunk than I've...
Read full review of Splunk Enterprise Security »
Mahesh Deshpande
Senior Technology Architect at Infosys
I had a good experience with tech support. When we raised a ticket with AppDynamics, we usually got a response within...
Read full review of Splunk AppDynamics »
Joao Guerra
Service Management & Automation Manager at Jeronimo Martins
Sometimes, the first line of the support team takes too long to escalate the issues to the second line. This...
Read full review of Splunk AppDynamics »
Wojtek Witowski
Product Owner at Danske Bank
The guys who deployed the solution on-premises had some questions for the API, and they were able to reach the help...
Read full review of Splunk On-Call »
Anonymous User
Electronics Engineer at a government
It's been pretty good. I've never had to deal with it personally.
Read full review of Splunk Enterprise Security »
Anonymous User
DBA at a tech services company
The other team took care of the support. I am only a DBA but as far as I know, I haven't heard of any issues as such.
Read full review of Splunk AppDynamics »
Anonymous User
Sr SQA Analyst at Mercury Insurance
I have not used technical support. The system engineer is the guy who's in touch with technical support, but I heard...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk Administrator at a tech vendor
I would rate them a seven out of ten based on my experience. There were many instances where we did not receive...
Read full review of Splunk Cloud Platform »
Anonymous User
Systems Engineer
Customer Service: Their response times are really good and they're knowledge about the product.Technical Support:...
Read full review of Splunk AppDynamics »
Rudi Wicaksono
Architecture and Security Team Leader at CV Akbar Panjaya
Splunk needs local technical support.
Read full review of Splunk Enterprise Security »
MayankAggarwal
Senior eCommerce Infrastructure Specialist, L2 at Mastek
I am quite satisfied with their support. Things are in shape. Things are good.
Read full review of Splunk AppDynamics »
Anonymous User
Engineer at a financial services firm
The technical support is very good. We're quite satisfied with the level of service provided. They are knowledgeable...
Read full review of Splunk Enterprise Security »
Ali Tamimi
Managing Director at Hayyan Horizons
We use technical support every now and then. The response times are not very good. This is the thing that I would...
Read full review of Splunk Enterprise Security »
Anonymous User
Engineer in Training at a energy/utilities company
For technical support, I look at the online community, which has been a great help. I haven't used Splunk support...
Read full review of Splunk Enterprise Security »
Sharan Paniya
SOC Analyst at Topcon Omni Systems, Inc.
Overall, the customer service and support were very good. At times, we had difficulties reaching out for your...
Read full review of Splunk Enterprise Security »
Dimitar Simidchiev
Security Analytics innovation lead at a pharma/biotech company
I rate Splunk support seven out of 10. There is a little room for improvement. We always start with junior support...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Engineer at a retailer
Response from technical support can be improved. There was always a delay and we had to chase them.
Read full review of Splunk Enterprise Security »
Anonymous User
Manager Core Business Solutions at a insurance company
It's been very good. I personally haven't been the one opening the tickets, but whenever the people that work for me...
Read full review of Splunk AppDynamics »
Anonymous User
Security Analyst at a computer software company
I would evaluate customer service and technical support for Splunk Enterprise Security as good on a scale of one to 10.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior IT Security Operations at a pharma/biotech company
The quality of support depends on the support and license. On the average, I would give them a rating of 6/10.
Read full review of Splunk Enterprise Security »
Akshay Mundik
IT Specialist at a computer software company
The customer service and support are quite useful. Whenever we faced an issue on our Splunk ITSI server, or if alerts...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Engineer at a government
I have not contacted their support directly because we have folks who are pretty knowledgeable. I go to them, and...
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

No Data Available

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