Compare Everbridge vs Splunk

Everbridge

Based on 73 reviews.

Splunk

Based on 1029 reviews.

Latest Research

Buyer's Guide

Everbridge IT Alerting vs. Splunk On-Call

April 2026

Splunk On-Call vs. Everbridge IT Alerting

Updated: April 2026

Buyer's Guide

Splunk On-Call vs. xMatters

April 2026

Splunk On-Call vs. xMatters

Updated: April 2026

Sample Customers

Everbridge IT Alerting

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

xMatters

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Splunk Cloud Platform

Mindtouch

Splunk On-Call

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Splunk ITSI (IT Service Intelligence)

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Popular Solutions

xMatters

0 reviews

Everbridge IT Alerting

1 reviews

Everbridge Mass Notification

1 reviews

Splunk Enterprise Security

158 reviews

Splunk AppDynamics

39 reviews

Splunk Observability Cloud

50 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

Performing Arts

Government

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chris Saenz
System engineer at Azusa Pacific University
I work for a university and we use Everbridge for mass notifications for either emergencies or regional events that...
Read full review of Everbridge Mass Notification »
Anonymous User
Infrastructure Analyst at a financial services firm
When we purchased the product, the main reason was that when an out-of-hours issue occurred, our command center teams...
Read full review of xMatters »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Head of Business Continuity & Resilience at a manufacturing company

Read full review of Everbridge IT Alerting »

Review 1 of 4

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Shiboo Suren
Manager cybersecurity at Hexion Inc.
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »
DhirendraSingh2
Senior Consultant at a consultancy
I work in the telecommunication domain where we manage routers, WLAN services, and various other services from which...
Read full review of Splunk ITSI (IT Service Intelligence) »

Review 1 of 5

Customer Service

Joseph Yin
Business Applications Analyst at a comms service provider
xMatters doesn't own our content. They provide support activity, assisting our users in configuration, but xMatters...
Read full review of xMatters »
Chris Saenz
System engineer at Azusa Pacific University
We've gotten pretty good technical support. We haven't engaged with them for anything super complex. Over the last...
Read full review of Everbridge Mass Notification »
Rohan Samudre
Staff Platform System Admin at BMC Software, Inc.
The technical support team is really helpful. They know what we are asking and what we are looking for. They don't...
Read full review of xMatters »
Anonymous User
Assoc Dir. Service Management and Standards at a tech services company
The customer service is quite responsive. They are quick to answer your calls or emails. They do provide good...
Read full review of xMatters »
Anonymous User
IT Resiliency Consultant at a manufacturing company
I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On...
Read full review of Everbridge Mass Notification »
EngineerNH
Network Engineer at Walsh Brothers, Inc.
Great, never made a call but the helpdesk was easy, and a rep responded rather quickly.
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
Tools Engineer at a energy/utilities company
On-Demand technical support is excellent. They are quick to respond and resolve any issue.
Read full review of xMatters »
Anonymous User
Crisis Management Director at a healthcare company
Their support is good. I would rate them an eight out of ten.
Read full review of Everbridge IT Alerting »
Anonymous User
Office of the CIO, Service Excellence at a agriculture
Their first-line tech support is good, but I think their method of providing support deserves some very real...
Read full review of Everbridge IT Alerting »
Anonymous User
Instructional Technologist at a university
I rate Everbridge support a nine out of ten. I haven't used technical support much, but our account manager is...
Read full review of Everbridge Mass Notification »
Anonymous User
Senior Crisis Consultant at a manufacturing company
I'd rate Everbridge's support an eight out of ten.
Read full review of Everbridge IT Alerting »
David Paul
Lead Pipeline Designer/GIS Specialist at a consultancy
Tech support is excellent. They are very responsive. We are able to reach them very quickly. On a scale of one to 10,...
Read full review of Everbridge IT Alerting »
Anonymous User
Director, Information Services at LINARO LTD
The staff for xMatters is brilliant. When we first started using xMatters we were on their free plan. The great thing...
Read full review of xMatters »
Anonymous User
Sr. Manager Enterprise Tools at a tech company
Good, but not excellent. They are courteous and professional, but may take longer than desired to resolve some...
Read full review of xMatters »
Anonymous User
Development Manager at a non-profit
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully...
Read full review of xMatters »
Mike Moran
Management, IT Infrastructure at a pharma/biotech company
Technical support is great when working with our direct account representative. Sometimes, when using the email...
Read full review of Everbridge IT Alerting »
Anonymous User
Service Delivery Coordinator at a computer software company
Their support is exemplary. I would rate them a 10 out of 10 or even higher. In 20 years in IT, without a shadow of a...
Read full review of xMatters »
Anonymous User
IT Production Assurance Manager at a wholesaler/distributor
Technical support at xMatters is very responsive and knowledgeable.
Read full review of xMatters »
Anonymous User
Sr. Manager & Product Owner at a transportation company
I've used tech support a couple of times. I have worked with support before, to change permissions and roles that we...
Read full review of xMatters »
Chris Quinlan
Director Of Service Operations at Finastra
The technical support is excellent. They certainly have different layers of support based on what you need and what...
Read full review of Everbridge IT Alerting »
Anonymous User
Public Information Officer at a government
I've contacted their tech support. They're relatively easy to get hold of. I've reached out to them at night, and...
Read full review of Everbridge Mass Notification »
Erik Shannon
Senior Manager of Technology Operations at a retailer
The technical support is very good. They are very quick to respond. I know some of their guys on a first name basis,...
Read full review of xMatters »
Milton Williamson
Data Center Manager at PVH Corp.
We used their consultant, Brandy, in the beginning. Then we started using technical support for lockout issues. What...
Read full review of Everbridge IT Alerting »
Anonymous User
Engineer at a financial services firm
Their tech support is pretty good. There is an online account where you submit everything online. The user interface...
Read full review of xMatters »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
I've not contacted their technical support.
Read full review of Everbridge Control Center »
John Paul Pammit
ITSM Lead at a manufacturing company
The support has been excellent. They are very knowledgeable and approachable. I work with a person who was kind...
Read full review of xMatters »
Anonymous User
IT Contractor
They were able to resolve a baffling problem where one foreign registrar just plainly refused to allow me to use...
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
ITSM Tools Lead at a energy/utilities company
Support has been great. They responded very quickly to all the support cases that I have submitted.
Read full review of xMatters »
Anonymous User
Operations Support at a legal firm
We reached out to our account rep a few times, but we never had a problem we had to escalate to customer support. The...
Read full review of Everbridge Mass Notification »
Anonymous User
Director of Enterprise Reporting, Visualization & Analytics at a university
Their support is quick. They literally react within minutes, at times, after you put a ticket in. They've been great...
Read full review of xMatters »

Review 1 of 30

Sreeni Mamidipaka
IT Security Mgr at a legal firm
I would evaluate customer service and technical support as very responsible. Anytime that we have issues or...
Read full review of Splunk Enterprise Security »
Lambert Séguin
Manager and Specialist Master at Deloitte
The solution’s technical support is good. Sometimes, the technical support team's response time depends on the...
Read full review of Splunk Enterprise Security »
Vanga Sainithinreddy
Product Developer at a tech vendor
The customer support is really good, actually. We reached out to them a considerable amount of times. When we try to...
Read full review of Splunk Cloud Platform »
Jitesh Karavadra
Software Engineer (E3) at a tech services company
The technical support team is highly responsive and helpful. Customers can contact them directly for assistance with...
Read full review of Splunk ITSI (IT Service Intelligence) »
Sathis-Kumar
Senior Manager at Bank of America
Technical support is rated an eight. There is some delay in their in-depth responses and standard answers to questions.
Read full review of Splunk Observability Cloud »
GautamKar
Staff Performance Engineer at ServiceNow
It is good. I have not had any major issues where support was lacking, so I would rate it positively.
Read full review of Splunk Enterprise Security »
Paul-Zhang
Manager, Information Security at a financial services firm
I would evaluate customer service and technical support as adequate since my team does not deal with it directly....
Read full review of Splunk Enterprise Security »
Cemil Altug
Hybrid Cyber Security Team Lead at dndx
I didn’t contacted the customer support. Spunk has a website and community which has everything you need.
Read full review of Splunk Enterprise Platform »
Shakti Kumar
Senior Engineering Manager at Happiest Minds Technologies
If something doesn't work, we reach out to the support team. The support provided by the team is great. The support...
Read full review of Splunk Enterprise Security »
Yu Kuan
Information Technology Consultant at Paul G. Allen Building
The technical support team responds quickly every time we contact them.
Read full review of Splunk Enterprise Security »
Anonymous User
Software Engineer at a logistics company
Their technical support has been very good. I have not had to use it a whole lot because we have pretty good and...
Read full review of Splunk Observability Cloud »
Anonymous User
Programmer/Analyst at a tech company
We constantly use technical support. It’s pretty good, depending on the nature of the challenge we're having....
Read full review of Splunk AppDynamics »
ANDRZEJ KRZYSZTOF PILAT
IT Admin at EuroSerwis
Support is important for improvements. My thoughts on better support include better knowledge base and better...
Read full review of Splunk Enterprise Security »
Anonymous User
SIEM engineer at a computer software company
Support depends on the issue. Sometimes they help but most of the time, I have to solve the issue on my own. I would...
Read full review of Splunk Enterprise Security »
MS Alam.
System Administrator at Nournet communications
The technical support provides good resolution.
Read full review of Splunk Enterprise Security »
Anonymous User
Security Engineer at a retailer
Response from technical support can be improved. There was always a delay and we had to chase them.
Read full review of Splunk Enterprise Security »
Anonymous User
Cyber Security Analyst at a tech services company
Most of the time, some docs are not available. When you see the documents, they add a link, we go to the link but...
Read full review of Splunk Enterprise Security »
Anonymous User
Manager - Application Operations at a consumer goods company
Technical support is great. We’ve got great resources on that team, both on the delivery side, as well as on the...
Read full review of Splunk AppDynamics »
Md. Iqbal Karim
Technical Account Manager at Trustaira
We've used technical support in the past. We've found them to be very helpful and responsive. We're satisfied with...
Read full review of Splunk Enterprise Security »
Anonymous User
Director General de España at a cloud solution provider
I don't know about their support. I don't work with it much. On an activity level, I'm not so close to the platform....
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Principal, Enterprise Architect at a computer software company
I would rate their support an eight out of ten.
Read full review of Splunk AppDynamics »
Anonymous User
CISO at a financial services firm
I am happy to report that I've never needed to contact technical support. The README tutorials and the existing...
Read full review of Splunk Enterprise Security »
Anonymous User
Enterprise Client Executive at a tech services company
Their support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Regional Director (CEER) at a tech services company
We provide support for this solution. We are the biggest AppDynamics partner in Europe, we have approximately 60...
Read full review of Splunk AppDynamics »
Anonymous User
Sr SQA Analyst at Mercury Insurance
I have not used technical support. The system engineer is the guy who's in touch with technical support, but I heard...
Read full review of Splunk AppDynamics »
Anonymous User
Senior Solutions Architect at a tech services company
We've received technical support in two areas. On the pre-sales side, it's always been extremely professional, really...
Read full review of Splunk AppDynamics »
Anonymous User
Senior Consultant at sectecs
I have not been in contact with technical support.
Read full review of Splunk Enterprise Security »
Abdulrahman Kazamel
Presales Engineer at a tech services company
As we are not an AppDynamics end-user, our experience with technical support is different. At the same time, from a...
Read full review of Splunk AppDynamics »
Anonymous User
Security Architect at a comms service provider
Other teams have told me that the technical support is pretty good.
Read full review of Splunk Enterprise Security »
Tjeerd Saijoen
CEO at Rufusforyou
The AppDyniamics technical support is good. We haven't had any problems with them. They answer very quickly.
Read full review of Splunk AppDynamics »

Review 1 of 30

Technical Support

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