Compare Everbridge vs Splunk

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

xMatters

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Splunk Cloud Platform

Mindtouch

Splunk On-Call

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Splunk ITSI (IT Service Intelligence)

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Popular Solutions

xMatters

0 reviews

Everbridge IT Alerting

1 reviews

Everbridge Mass Notification

1 reviews

Splunk Enterprise Security

171 reviews

Splunk AppDynamics

33 reviews

Splunk Observability Cloud

41 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

11%

Manufacturing Company

Government

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dean-Robinson
Sr. Developer at a media company
The primary purpose of the solution is to manage callouts to support staff for groups based on incidents created by...
Read full review of xMatters »
Chris Saenz
System engineer at Azusa Pacific University
I work for a university and we use Everbridge for mass notifications for either emergencies or regional events that...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Mack Scott
Cyber Security Network Security Engineer at Cirrus Logic
My main use cases for Splunk SOAR are automating security response and incident response. We use Splunk SOAR for...
Read full review of Splunk SOAR »
Ahmed Naguib
Director at Techpace
I recommend Splunk ITSI (IT Service Intelligence) for large enterprises and the government sector.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »

Review 1 of 5

Customer Service

Dean-Robinson
Sr. Developer at a media company
The technical support is excellent; whenever I needed support, I immediately received an email acknowledging the...
Read full review of xMatters »
Philip Colmer
Director, Information Services at LINARO LTD
The staff for xMatters is brilliant. When we first started using xMatters we were on their free plan. The great thing...
Read full review of xMatters »
Ruben Boiardi
IT Consultant at SELF
Everbridge's tech support was really excellent. They were on the ball, they had answers to our questions. They made...
Read full review of Everbridge IT Alerting »
Neeta Shetti
Senior Analyst at a retailer
We would like the tech support to have better response times. Since we are looking at going global, they have told us...
Read full review of Everbridge IT Alerting »
Nicola Ayonoadu
Senior Service Delivery Manager at Telegraph Media Group
I've never had a problem with xMatters, per se. The only thing for which we contact xMatters is if we're trying to...
Read full review of xMatters »
Anonymous User
IT Resiliency Consultant at a manufacturing company
I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On...
Read full review of Everbridge Mass Notification »
Anonymous User
Senior Crisis Consultant at a manufacturing company
I'd rate Everbridge's support an eight out of ten.
Read full review of Everbridge IT Alerting »
Anonymous User
IT Contractor
They were able to resolve a baffling problem where one foreign registrar just plainly refused to allow me to use...
Read full review of CloudFloorDNS Enterprise DNS »
David Valerius
Communication Manager at a tech services company
Everybody I've dealt with at Everbridge tech support, barring one individual on their staff, has been pretty nice to...
Read full review of Everbridge IT Alerting »
Anonymous User
Marketing and Channel Data Manager at a university
I rate Everbridge support a ten out of ten. They've always been responsive to tickets or feature requests. I have...
Read full review of Everbridge Mass Notification »
NickYoung
Director of Enterprise Reporting, Visualization & Analytics at a university
Their support is quick. They literally react within minutes, at times, after you put a ticket in. They've been great...
Read full review of xMatters »
Anonymous User
Senior Principal Engineer, Network Systems at a comms service provider
They answered my questions. It was more of a knowledge-type inquiry, not necessarily a problem, but we rarely have to...
Read full review of Everbridge IT Alerting »
Anonymous User
ITSM Process Manager at a financial services firm
The tech support is great. They're almost always able to solve my issues pretty quickly.
Read full review of Everbridge IT Alerting »
Anonymous User
Works
It is very good, but there is always room for improvement. Their support can be improved in terms of the initial...
Read full review of xMatters »
Anonymous User
Director
The technical support is excellent. They routinely answer problems on the first call.
Read full review of Everbridge IT Alerting »
John Paul Pammit
ITSM Lead at a manufacturing company
The support has been excellent. They are very knowledgeable and approachable. I work with a person who was kind...
Read full review of xMatters »
EngineerNH
Network Engineer at Walsh Brothers, Inc.
Great, never made a call but the helpdesk was easy, and a rep responded rather quickly.
Read full review of CloudFloorDNS Enterprise DNS »
Milton Williamson
Data Center Manager at PVH Corp.
We used their consultant, Brandy, in the beginning. Then we started using technical support for lockout issues. What...
Read full review of Everbridge IT Alerting »
Anonymous User
Director at a retailer
Technical support is very responsive. We have needed assistance building forms and have always received prompt and...
Read full review of xMatters »
Anonymous User
Director Of Operation Risk Management at a financial services firm
My biggest compliment is we have great account management people that help us out. We have been able to turn the tool...
Read full review of Everbridge IT Alerting »
Anonymous User
Infrastructure Analyst at a financial services firm
Their support is excellent. They always respond quickly. If you need to call them up and get an immediate answer, you...
Read full review of xMatters »
Anonymous User
Principal Program Manager at a energy/utilities company
I rate xMatters support 10 out of 10. I've never contacted xMatters support, but I think it's good. I've had regular...
Read full review of xMatters »
Anonymous User
IT Applications Specialist at a healthcare company
I haven't personally had any problems with the technical support.
Read full review of Everbridge Mass Notification »
Anonymous User
Manager - Situational Awareness Engineering at a transportation company
Their support is awesome. If I have a question I can always ask. Also the account owners and the sales engineers are...
Read full review of xMatters »
Anonymous User
Development Manager at a non-profit
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully...
Read full review of xMatters »
Anonymous User
Sr. Manager Enterprise Tools at a tech company
Good, but not excellent. They are courteous and professional, but may take longer than desired to resolve some...
Read full review of xMatters »
Anonymous User
Crisis Management Director at a healthcare company
Their support is good. I would rate them an eight out of ten.
Read full review of Everbridge IT Alerting »
Anonymous User
Sr. Manager & Product Owner at a transportation company
I've used tech support a couple of times. I have worked with support before, to change permissions and roles that we...
Read full review of xMatters »
Anonymous User
Director at a healthcare company
I rate Everbridge's support a ten out of ten. I've logged a few tickets over the years. Their team is responsive and...
Read full review of Everbridge Mass Notification »
Anonymous User
Sr Systems Administrator at a pharma/biotech company
Tech support is excellent; very responsive and they provide good follow-up.
Read full review of Everbridge IT Alerting »

Review 1 of 30

RijoMundassery
Splunk Consultant at a financial services firm
They are good. They respond based on the SLAs. The quality of service depends on how informative you are when you...
Read full review of Splunk ITSI (IT Service Intelligence) »
Subhajit Nag
Senior Process Associate at Tata Consultancy Services
Support for this solution is good but communication could be improved.
Read full review of Splunk AppDynamics »
Hari Haran.
Technical Associate at Positka
I haven't been in contact with technical support at all. I can't speak to their responsiveness or how helpful they...
Read full review of Splunk SOAR »
Santhosh Kandadi
Assistant Vice President at Synchrony
Technical support is very good. They know their product and they are responsive to requests. We're satisfied with the...
Read full review of Splunk Enterprise Security »
Aditi Mishra
Monitoring Specialist at a tech services company
The solution's technical support was good. I rate the technical support a nine out of ten. I assume the solution's...
Read full review of Splunk AppDynamics »
Cemil Altug
Hybrid Cyber Security Team Lead at dndx
I didn’t contacted the customer support. Spunk has a website and community which has everything you need.
Read full review of Splunk Enterprise Platform »
CanselÖzcan
TechOPS Division Manager at Onotio Teknoloji
This is a global company, so there are lots of different support teams all over.
Read full review of Splunk AppDynamics »
CosmeCardoso
Senior Software and Production Engineer S at WEX Inc.
Splunk support is responsive and provides quick resolutions when tickets are opened. Their service has left a...
Read full review of Splunk Observability Cloud »
Todd Beebe
Information Security Officer at Freeport LNG Development, L.P.
I would evaluate customer service and technical support as frustrating at times. It was similar to experiences with...
Read full review of Splunk Enterprise Security »
MANISH CHOUDHARY.
SOC manager at a tech vendor
The Splunk technical support is good but their call times differ.
Read full review of Splunk Enterprise Security »
Anonymous User
Cloud Cybersecurity Engineer at a tech services company
Their support is excellent. Every case I ever had to put in has been handled and resolved in a matter that I would...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Engineer at a tech services company
They're good. They're quite good at providing the service for technical engineers as well.
Read full review of Splunk Observability Cloud »
Anonymous User
Team Lead Gestion des évènements at a financial services firm
We have used technical support a few times and we found it to be very good. Response time is good and their tips are...
Read full review of Splunk AppDynamics »
Anonymous User
Works at a tech services company
With technical support, there is a strict SLA that is published. It's public and except for one case, which was very...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Senior Computer Performance Specialist at a government
The professional services that we actually use, we did need their assistance in standing up this product. They were...
Read full review of Splunk AppDynamics »
Rajiv Warrier
Regional Head at a tech services company
I've dealt with technical support and it's pretty good. They are helpful. I find them responsive.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior System Engineer at a computer software company
For the most part, their technical support has been pretty handy. Sometimes you get someone a little bit newer, and...
Read full review of Splunk Cloud Platform »
Blas M.
Information Security Architect at UMMS
The customer service is good and pretty intuitive.
Read full review of Splunk SOAR »
Anonymous User
Cloud Customer Experience Lead at a media company
Their technical support has been good. I would rate them an eight out of ten.
Read full review of Splunk Enterprise Security »
Anonymous User
IS Engineer at a hospitality company
I have never had an issue with Splunk’s support team. Every time I ask a question, I usually receive really quick...
Read full review of Splunk Enterprise Security »
Dimitar Simidchiev
Security Analytics innovation lead at a pharma/biotech company
I rate Splunk support seven out of 10. There is a little room for improvement. We always start with junior support...
Read full review of Splunk Enterprise Security »
Mustafa Ameen
Resident Consultant (Security Analyst) at helpag
I have sought assistance from Splunk Enterprise Security support in the past, particularly during deployment, and...
Read full review of Splunk Enterprise Security »
Anonymous User
Director - Application Services, DevOps(Application Support, Build/Deployment), Environment Support at a financial services firm
We have a good relationship with the technical support team; they are responsive.
Read full review of Splunk Enterprise Security »
Tayo Olubamibo
TRADE MANAGEMENT PRODUCTION SERVICES LEAD at UBS
The technical support for Splunk AppDynamics deserves a solid eight out of ten.
Read full review of Splunk AppDynamics »
Mohamed-Atta
Section Head at Galaxy Chemicals Egypt
I would rate the technical support of Splunk a seven out of ten. Sometimes there are delays. It is related to their...
Read full review of Splunk Enterprise Security »
RajKumar25
Splunk Enginer at UnitedHealth Group
I rate Splunk technical support 8 out of 10.
Read full review of Splunk Enterprise Security »
Nishant J
Marketing Intelligence Expert at a financial services firm
I have no experience contacting Splunk IT Service Intelligence (ITSI) technical support.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Sr. Enterprise Network Planner at a healthcare company
Their technical support's been very responsive. They don't always have the answers that I want, but they're...
Read full review of Splunk AppDynamics »
MS Alam.
System Administrator at Nournet communications
The technical support provides good resolution.
Read full review of Splunk Enterprise Security »
Anonymous User
Sr. director of Enterprise Architecture at a recreational facilities/services company
I could not interact with them very much, but I have people who do. It is not often a pretty experience. From what I...
Read full review of Splunk Cloud Platform »

Review 1 of 30

Technical Support

No Data Available

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