Compare Everbridge vs Splunk

Everbridge

Based on 57 reviews.

Splunk

Based on 211 reviews.

Sample Customers

Popular Solutions

xMatters IT Management

21 reviews

Everbridge IT Alerting

5 reviews

Splunk

69 reviews

Splunk Phantom

8 reviews

Splunk Cloud

7 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

14%

Comms Service Provider

13%

Government

Comms Service Provider

19%

Computer Software Company

19%

Financial Services Firm

12%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Erik Shannon
Senior Manager of Technology Operations at a retailer
We have it integrated into our incident management system. We also have it integrated into a homegrown alerting and...
Read full review of xMatters IT Management »
DavidTutko
Manager of Incident Command at West Corporation
We use this product for engagement to critical outages, so we use the smart bridge functionality. All of our entire...
Read full review of Everbridge IT Alerting »

Review 1 of 2

HariHaran
Technical Analyst at a tech vendor
We are doing some automation on the SIM and we are getting some SIMS and we are looking for some automation to...
Read full review of Splunk Phantom »
Anonymous User
Security Engineer at a recreational facilities/services company
We are using Splunk in the standard information security use case. We're also using it for various application use...
Read full review of Splunk »
Anonymous User
Director INTS IT Resiliency at a financial services firm
I work for the Royal Bank of Canada. I work in a group called Investor and Treasury Services IT. We take care of all...
Read full review of Splunk IT Service Intelligence (ITSI) »
Anonymous User
Vice President Hybrid Cloud Operations at a computer software company
We use this solution to monitor all our FaaS workloads.
Read full review of SignalFx »
Anonymous User
Network Security Engineer at a tech services company
We have been using it for performing analytics for the logs. We resell it to our customers. We are also using the...
Read full review of Splunk User Behavior Analytics »

Review 1 of 5

Customer Service

Sam M Cohen
Lead Consultant, Owner and Founder at a tech consulting company
I would say that their support is above average, although not exceptional. It depends, in part, on who you were...
Read full review of xMatters IT Management »
Nicola Ayonoadu
Senior Service Delivery Manager at Telegraph Media Group
I've never had a problem with xMatters, per se. The only thing for which we contact xMatters is if we're trying to...
Read full review of xMatters IT Management »
Nikita Chandapur
Software QA Analyst at ViaSat
I have not contacted them myself, and I don't know if my company had to do it.
Read full review of xMatters IT Management »
Milton Williamson
Data Center Manager at PVH Corp.
We used their consultant, Brandy, in the beginning. Then we started using technical support for lockout issues. What...
Read full review of Everbridge IT Alerting »
Chris Quinlan
Director Of Service Operations at Finastra
The technical support is excellent. They certainly have different layers of support based on what you need and what...
Read full review of Everbridge IT Alerting »
Joseph Yin
Business Applications Analyst at a comms service provider
xMatters doesn't own our content. They provide support activity, assisting our users in configuration, but xMatters...
Read full review of xMatters IT Management »
Ruben Boiardi
IT Consultant at SELF
Everbridge's tech support was really excellent. They were on the ball, they had answers to our questions. They made...
Read full review of Everbridge IT Alerting »
John Paul Pammit
ITSM Lead at a manufacturing company
The support has been excellent. They are very knowledgeable and approachable. I work with a person who was kind...
Read full review of xMatters IT Management »
David Valerius
Communication Manager at a tech services company
Everybody I've dealt with at Everbridge tech support, barring one individual on their staff, has been pretty nice to...
Read full review of Everbridge IT Alerting »
Anonymous User
Assoc Dir. Service Management and Standards at a tech services company
The customer service is quite responsive. They are quick to answer your calls or emails. They do provide good...
Read full review of xMatters IT Management »
Anonymous User
Director at a retailer
Technical support is very responsive. We have needed assistance building forms and have always received prompt and...
Read full review of xMatters IT Management »
Anonymous User
ITSM Tools Lead at a energy/utilities company
Support has been great. They responded very quickly to all the support cases that I have submitted.
Read full review of xMatters IT Management »
Anonymous User
IT Production Assurance Manager at a wholesaler/distributor
Technical support at xMatters is very responsive and knowledgeable.
Read full review of xMatters IT Management »
Neeta Shetti
Senior Analyst at a retailer
We would like the tech support to have better response times. Since we are looking at going global, they have told us...
Read full review of Everbridge IT Alerting »
Anonymous User
Director Of Operation Risk Management at a financial services firm
My biggest compliment is we have great account management people that help us out. We have been able to turn the tool...
Read full review of Everbridge IT Alerting »
Anonymous User
Principal Program Manager at a energy/utilities company
I rate xMatters support 10 out of 10. I've never contacted xMatters support, but I think it's good. I've had regular...
Read full review of xMatters IT Management »
Anonymous User
Service Delivery Coordinator at a computer software company
Their support is exemplary. I would rate them a 10 out of 10 or even higher. In 20 years in IT, without a shadow of a...
Read full review of xMatters IT Management »
Anonymous User
Sr Systems Administrator at a pharma/biotech company
Tech support is excellent; very responsive and they provide good follow-up.
Read full review of Everbridge IT Alerting »
Anonymous User
IT Resiliency Consultant at a manufacturing company
I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On...
Read full review of Everbridge Mass Notification »
DavidTutko
Manager of Incident Command at West Corporation
The technical support is very good. Whenever I've got an issue, I talk to either support or my direct contacts. My...
Read full review of Everbridge IT Alerting »
Anonymous User
Director - IT at a tech consulting company
Everbridge's tech support is amazing. I've been in IT for the last 20 years and I've had a lot of interaction with a...
Read full review of Everbridge IT Alerting »
Anonymous User
Office of the CIO, Service Excellence at a agriculture
Their first-line tech support is good, but I think their method of providing support deserves some very real...
Read full review of Everbridge IT Alerting »
Anonymous User
Senior Manager, IT Operations at a hospitality company
Technical support is helpful.
Read full review of Everbridge IT Alerting »
Anonymous User
Senior Systems Analyst at a government
Everbridge's technical support for the solution is better than excellent. Every one of the support analysts that I...
Read full review of xMatters IT Management »
Anonymous User
Sr. Manager Enterprise Tools at a tech company
Good, but not excellent. They are courteous and professional, but may take longer than desired to resolve some...
Read full review of xMatters IT Management »
Anonymous User
Infrastructure Analyst at a financial services firm
Their support is excellent. They always respond quickly. If you need to call them up and get an immediate answer, you...
Read full review of xMatters IT Management »
Anonymous User
Sr. Manager & Product Owner at a transportation company
I've used tech support a couple of times. I have worked with support before, to change permissions and roles that we...
Read full review of xMatters IT Management »
Anonymous User
Director
The technical support is excellent. They routinely answer problems on the first call.
Read full review of Everbridge IT Alerting »
Anonymous User
Manager at a transportation company
We don't have that many problems with Everbridge. The couple of times I've had to engage with tech support they've...
Read full review of Everbridge IT Alerting »
Anonymous User
ITSM Process Manager at a financial services firm
The tech support is great. They're almost always able to solve my issues pretty quickly.
Read full review of Everbridge IT Alerting »

Review 1 of 30

Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
If you get the right people engaged, support can be a bliss.
Read full review of Splunk »
Muhammad Firdaus
Splunk Presales & Splunk Technical Engineer at Westcon-Comstor
I don't have any insights into technical support. It's the same level of support as Phanton, as far as I know.
Read full review of Splunk IT Service Intelligence (ITSI) »
Kenn Brodhagen
DevOps Engineer at Amplify
I haven't used the technical support.
Read full review of Splunk »
Al Sedghi
Chief Technology Officer at a tech consulting company
Prior to Splunk acquiring Phantom, the support for this solution was subpar. Now, however, the support model has...
Read full review of Splunk Phantom »
Mohammed Ibrahim Khan
Dev/DevOps(Build/Deployment/TE Support) & Governance(Audit, Intake and Currency) at a financial services firm
I have not needed to use the support.
Read full review of Splunk Cloud »
Gregg Woodcock
Consultant at Splunxter, Inc.
It used to be great (but perhaps that was because my employer at the time was a key prospect in a vertical where...
Read full review of Splunk »
Yosef Tavin
Senior Site Reliability Engineer at BigPanda
Their support is pretty good, but not amazing. Although we have our own in-house Splunk expert who worked for Splunk...
Read full review of Splunk »
Praful Bhatnagar
Principal Systems Engineer at Aricent
The technical support is fine. At times, they take time to respond back but it may have been the support contract...
Read full review of Splunk »
Anonymous User
President at a non-profit
Splunk has many partners that provide customer support that can be used.
Read full review of Splunk »
Anonymous User
Security Operations Center Manager
The technical support is good.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Lead Splunk Architect at a financial services firm
In my opinion Splunk has three levels of support. First level is their forum (Splunk Answers). The Forum is very rich...
Read full review of Splunk »
Anonymous User
Prinicipal Security Sales Engineer at a computer software company
I'd rate technical support eight out of ten. They're responsive due to the fact that clients need to pay in order to...
Read full review of Splunk Insights for Infrastructure »
Anonymous User
Security Operation Center Analyst at Sadad
For us, technical support has been good. Splunk has good documentation and it is really easy to work with Splunk and...
Read full review of Splunk »
Nilesh Bhate
Delivery Partner APAC and MEA at Tata Consultancy
Splunk's technical support is very fast.
Read full review of Splunk IT Service Intelligence (ITSI) »
Anonymous User
Vice Manager at a comms service provider
It’s easy to obtain support from Splunk for technical issues. We also have enough knowledge ourselves to apply fixes.
Read full review of Splunk »
Anonymous User
Senior Solutions Architect at a manufacturing company
The Splunk team has good, proactive support. Also in terms of assisting with the installation, they are quite good.
Read full review of Splunk »
Anonymous User
Tech Analyst at a tech vendor
Splunk support isn't so great. It takes a lot of time for them to respond.
Read full review of Splunk Cloud »
Genrlmgr67
Senior Security Engineer at a government
If you implement something with this product I think you need one-year technical support. But the first thing you...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Senior Network Engineer at a tech services company
I have not needed to open a ticket up with technical support.
Read full review of Splunk »
ManojSingh
Senior security consultant at a comms service provider
Splunk's support is good. The process was smooth and they provided sufficient support, so there was no need to...
Read full review of Splunk »
Anonymous User
Senior IT Security Operations at a pharma/biotech company
The quality of support depends on the support and license. On the average, I would give them a rating of 6/10.
Read full review of Splunk »
Anonymous User
Consultant at a financial services firm
We have raised multiple tickets. Some of them are good, and some of them can be better. Overall, their technical...
Read full review of Splunk »
Anonymous User
Security Architect at a energy/utilities company
Technical support is excellent. They also have Splunk Answers, which is community driven and it great.
Read full review of Splunk »
Anonymous User
Director INTS IT Resiliency at a financial services firm
The technical support with Splunk is really good. We didn't have any issues. Now, part of that is, we are Royal Bank...
Read full review of Splunk IT Service Intelligence (ITSI) »
Anonymous User
Security Architect at a tech services company
I am happy to report that I've never needed to contact technical support. The README tutorials and the existing...
Read full review of Splunk »
Anonymous User
Principal Enterprise Architect at a tech consulting company
We don't use technical support very much. We've been using it for so long, we generally understand it and do not...
Read full review of Splunk »
Anonymous User
User at a tech services company
With technical support, there is a strict SLA that is published. It's public and except for one case, which was very...
Read full review of Splunk IT Service Intelligence (ITSI) »
Anonymous User
Engineer at a integrator

Read full review of Splunk »
Anonymous User
Audit Remideation/Financial Manager at a tech services company
The technical support is pretty good. I would rate it at a seven out of ten. We're mostly happy with the level of...
Read full review of Splunk »
Securityps67
Security PS Supervisor at a tech services company
I'm not an end-user, so I'm not supposed to open any end-user cases. However, the team that receives requests from...
Read full review of Splunk User Behavior Analytics »

Review 1 of 30

Technical Support

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