Compare Everbridge vs Splunk

Everbridge

Based on 73 reviews.

Splunk

Based on 952 reviews.

Latest Research

Buyer's Guide

Everbridge IT Alerting vs. Splunk On-Call

December 2025

Splunk On-Call vs. Everbridge IT Alerting

Updated: December 2025

Buyer's Guide

Splunk On-Call vs. xMatters

December 2025

Splunk On-Call vs. xMatters

Updated: December 2025

Sample Customers

Everbridge IT Alerting

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

xMatters

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Splunk Cloud Platform

Mindtouch

Splunk On-Call

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Splunk ITSI (IT Service Intelligence)

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Popular Solutions

xMatters

0 reviews

Everbridge IT Alerting

1 reviews

Everbridge Mass Notification

1 reviews

Splunk Enterprise Security

160 reviews

Splunk AppDynamics

33 reviews

Splunk Observability Cloud

46 reviews

Top Industries

Financial Services Firm

11%

Manufacturing Company

Government

Performing Arts

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Sr. Director, Operational Risk & Strategy at a manufacturing company
I'm a manufacturing and distribution company's Senior Director of Operational Risk and Strategy. Anything related to...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at a healthcare company
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Infrastructure Analyst at a financial services firm
When we purchased the product, the main reason was that when an out-of-hours issue occurred, our command center teams...
Read full review of xMatters »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

Taiwo Ige
IT Operations Engineer at a wholesaler/distributor
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Anonymous User
Senior Manager at a financial services firm
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
DevendraKumar1
Technology lead at a consultancy
I am using Splunk AppDynamics for application support and production support. I have worked for an alert system,...
Read full review of Splunk AppDynamics »
DhirendraSingh2
Senior Consultant at a consultancy
I work in the telecommunication domain where we manage routers, WLAN services, and various other services from which...
Read full review of Splunk ITSI (IT Service Intelligence) »
Shiboo Suren
Manager cybersecurity at a manufacturing company
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

Chris Saenz
System engineer at a university
We've gotten pretty good technical support. We haven't engaged with them for anything super complex. Over the last...
Read full review of Everbridge Mass Notification »
Dean-Robinson
Sr. Developer at a media company
The technical support is excellent; whenever I needed support, I immediately received an email acknowledging the...
Read full review of xMatters »
Joseph Yin
Business Applications Analyst at a comms service provider
xMatters doesn't own our content. They provide support activity, assisting our users in configuration, but xMatters...
Read full review of xMatters »
Anonymous User
Protective Services Manager at a government
The technical support is good; everyone has been very happy with their responses and materials. There is also an...
Read full review of Everbridge Mass Notification »
Anonymous User
Sr Systems Administrator at a pharma/biotech company
Tech support is excellent; very responsive and they provide good follow-up.
Read full review of Everbridge IT Alerting »
Jonathan Sprague
Global Sr. Infrastructure Engineer - Technical Lead at a pharma/biotech company
All of our communication has been excellent.
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
Development Manager at a non-profit
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully...
Read full review of xMatters »
Anonymous User
Crisis Management Director at a healthcare company
Their support is good. I would rate them an eight out of ten.
Read full review of Everbridge IT Alerting »
EngineerNH
Network Engineer at a construction company
Great, never made a call but the helpdesk was easy, and a rep responded rather quickly.
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
IT Production Assurance Manager at a wholesaler/distributor
Technical support at xMatters is very responsive and knowledgeable.
Read full review of xMatters »
Anonymous User
Service Delivery Coordinator at a computer software company
Their support is exemplary. I would rate them a 10 out of 10 or even higher. In 20 years in IT, without a shadow of a...
Read full review of xMatters »
Nicola Ayonoadu
Senior Service Delivery Manager at a media company
I've never had a problem with xMatters, per se. The only thing for which we contact xMatters is if we're trying to...
Read full review of xMatters »
Anonymous User
Instructional Technologist at a university
I rate Everbridge support a nine out of ten. I haven't used technical support much, but our account manager is...
Read full review of Everbridge Mass Notification »
Anonymous User
ITSM Process Manager at a financial services firm
The tech support is great. They're almost always able to solve my issues pretty quickly.
Read full review of Everbridge IT Alerting »
Philip Colmer
Director, Information Services at a computer software company
The staff for xMatters is brilliant. When we first started using xMatters we were on their free plan. The great thing...
Read full review of xMatters »
Anonymous User
Associate Director of Emergency Management at a university
The customer support is excellent, and we're delighted by how quickly they respond. We recently had a minor issue,...
Read full review of Everbridge Mass Notification »
Anonymous User
Director at a retailer
Technical support is very responsive. We have needed assistance building forms and have always received prompt and...
Read full review of xMatters »
Anonymous User
Head of Business Continuity & Resilience at a manufacturing company
Reaching the technical support team is sometimes very easy, and other times, it takes a little time.
Read full review of Everbridge IT Alerting »
Anonymous User
Operations Support at a legal firm
We reached out to our account rep a few times, but we never had a problem we had to escalate to customer support. The...
Read full review of Everbridge Mass Notification »
NickYoung
Director of Enterprise Reporting, Visualization & Analytics at a university
Their support is quick. They literally react within minutes, at times, after you put a ticket in. They've been great...
Read full review of xMatters »
Anonymous User
Incident and Major Incident Manager at a non-profit
They have been wonderful. They are great, and they helped me with everything. They are very knowledgeable about my...
Read full review of xMatters »
Anonymous User
Senior Systems Analyst at a government
Everbridge's technical support for the solution is better than excellent. Every one of the support analysts that I...
Read full review of xMatters »
Anonymous User
Director Of Operation Risk Management at a financial services firm
My biggest compliment is we have great account management people that help us out. We have been able to turn the tool...
Read full review of Everbridge IT Alerting »
John Paul Pammit
ITSM Lead at a manufacturing company
The support has been excellent. They are very knowledgeable and approachable. I work with a person who was kind...
Read full review of xMatters »
David Valerius
Communication Manager at a tech services company
Everybody I've dealt with at Everbridge tech support, barring one individual on their staff, has been pretty nice to...
Read full review of Everbridge IT Alerting »
Anonymous User
Marketing and Channel Data Manager at a university
I rate Everbridge support a ten out of ten. They've always been responsive to tickets or feature requests. I have...
Read full review of Everbridge Mass Notification »
Anonymous User
Security Alerting at a manufacturing company
I rate Everbridge's support an eight out of ten. When we first got the product, the person they assigned to be our...
Read full review of Everbridge Mass Notification »
Rajvir Bhambra
Major Incident Support Manager at a comms service provider
The customer success managers have helped us to solve problems.
Read full review of xMatters »
Anonymous User
ITSM Tools Lead at a energy/utilities company
Support has been great. They responded very quickly to all the support cases that I have submitted.
Read full review of xMatters »
Neeta Shetti
Senior Analyst at a retailer
We would like the tech support to have better response times. Since we are looking at going global, they have told us...
Read full review of Everbridge IT Alerting »

Review 1 of 30

Kenny Corbett
Associate Director of IT at a pharma/biotech company
The technical support is above average, but they do not go into the details, so we have a contract with a third party...
Read full review of Splunk Enterprise Security »
Aleem Cummins
Cheif Outcome Activator at a non-profit
I would evaluate customer service and technical support as fantastic; nobody is better.
Read full review of Splunk Observability Cloud »
Benjamin Agbanowe
Splunk ENGINEER at a transportation company
The technical support responded quickly and provided high-quality assistance. They paid close attention to our issue,...
Read full review of Splunk ITSI (IT Service Intelligence) »
HarshBhardiya
SOC Engineer at a outsourcing company
The technical support team is excellent. They proactively identify and inform clients about any vulnerabilities or...
Read full review of Splunk Enterprise Security »
Jamiu Olaide
Data Consultant at a tech consulting company
The documentation for Splunk Doctors is excellent, particularly when it comes to addressing installation issues....
Read full review of Splunk ITSI (IT Service Intelligence) »
Mack Scott
Cyber Security Network Security Engineer at a manufacturing company
I would rate customer service and technical support as an eight out of ten. The resources are largely...
Read full review of Splunk SOAR »
IlkerAkyol
Head Of IT at a security firm
I rate the support as seven out of ten.
Read full review of Splunk MCP Server »
Maaz Khalid
Manager SOC at a security firm
There have been instances where the response time from Splunk's support team has been slower in comparison to others....
Read full review of Splunk Enterprise Security »
Swapan Biswas
Associate Consultant at a consultancy
Customer service and support are okay. They are willing to help and were able to solve our concerns. However, some of...
Read full review of Splunk AppDynamics »
RajKumar27
Information Security Analyst at a hospitality company
Customer service and technical support for Splunk Enterprise Security are great; they respond quickly and handle our...
Read full review of Splunk Enterprise Security »
Filip Stojkovski
VP - Security Automation Lead at a financial services firm
The technical support is good.
Read full review of Splunk SOAR »
Sudheer Kumar
Lead Security Engineer at a tech vendor
I have interacted with the solution's technical support. I rate the technical support a seven and a half out of ten.
Read full review of Splunk Enterprise Platform »
Olivier Ntumba
Network & Systems Administrator Individual Contributor at a comms service provider
Technical support is fairly good. We are satisfied with their assistance.
Read full review of Splunk Observability Cloud »
Anonymous User
Programmer/Analyst at a tech company
We constantly use technical support. It’s pretty good, depending on the nature of the challenge we're having....
Read full review of Splunk AppDynamics »
Rudi Wicaksono
Architecture and Security Team Leader at a tech services company
Splunk needs local technical support.
Read full review of Splunk Enterprise Security »
Azita Zoughi
System Engineer
When you work on Splunk, it's very easy. However, when you need to reach out to support, it could be better. It would...
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk Engineer at a logistics company
I have never used their support. We solve our problems by ourselves.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Systems Operations Senior Specialist at a financial services firm
I use support rarely but so far, it's been fine. I would rate it an eight out of ten. My cases weren't that critical...
Read full review of Splunk Cloud Platform »
Anonymous User
IT Security Specialist at a financial services firm
I work more with Splunk UBA. My experience with my rep has been good. I would rate support an eight out of ten only...
Read full review of Splunk Enterprise Security »
Anonymous User
Specialist Master, Cyber Risk at a tech vendor
Technical support is excellent! It is of top notch level. The customer support folks really know their stuff, the...
Read full review of Splunk Enterprise Security »
Arpan Balpande
Senior Information Technology System Analyst at a computer software company
I have not interacted with them. Another team is taking care of raising tickets with their technical support.
Read full review of Splunk Enterprise Security »
Gopinath Jyothi.
Splunk Architect at a tech vendor
The technical support is good, but not excellent.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Sr. Director Software Development
We have used technical support a couple of times, but it's pretty much self-explanatory, how to actually use it....
Read full review of Splunk AppDynamics »
Anonymous User
Architect at a tech consulting company
I encourage users to use the vendor management team and cultivate a relationship with them. I have worked with...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Manager at a financial services firm
Technical support is good but could be improved, particularly concerning the time taken for ticket resolution.
Read full review of Splunk Observability Cloud »
Anonymous User
Senior IT Security Operations at a pharma/biotech company
The quality of support depends on the support and license. On the average, I would give them a rating of 6/10.
Read full review of Splunk Enterprise Security »
Anonymous User
Infrastructure Engineer at a insurance company
The quality of the answer has been good. We have had to leverage the support only a small number of times. We found...
Read full review of Splunk Cloud Platform »
Charles Roberti
Chief Executive Officer at a tech services company
We have good support, rating it seven or eight out of ten.
Read full review of Splunk Security Essentials »
Oluwaseun Oke
Owner at a tech services company
Technical support is good.
Read full review of Splunk Enterprise Security »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
If you get the right people engaged, support can be a bliss.
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

No Data Available

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