Compare Everbridge vs Splunk

Everbridge

Based on 73 reviews.

Splunk

Based on 1056 reviews.

Latest Research

Buyer's Guide

Everbridge IT Alerting vs. Splunk On-Call

April 2026

Splunk On-Call vs. Everbridge IT Alerting

Updated: April 2026

Buyer's Guide

Splunk On-Call vs. xMatters

April 2026

Splunk On-Call vs. xMatters

Updated: April 2026

Sample Customers

Everbridge IT Alerting

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

xMatters

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Splunk Cloud Platform

Mindtouch

Splunk On-Call

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Splunk ITSI (IT Service Intelligence)

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Popular Solutions

xMatters

0 reviews

Everbridge IT Alerting

0 reviews

Everbridge Mass Notification

1 reviews

Splunk Enterprise Security

140 reviews

Splunk AppDynamics

39 reviews

Splunk Cloud Platform

50 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

Construction Company

Performing Arts

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dean-Robinson
Sr. Developer at a media company
The primary purpose of the solution is to manage callouts to support staff for groups based on incidents created by...
Read full review of xMatters »
Chris Saenz
System engineer at Azusa Pacific University
I work for a university and we use Everbridge for mass notifications for either emergencies or regional events that...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Head of Business Continuity & Resilience at a manufacturing company

Read full review of Everbridge IT Alerting »

Review 1 of 4

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Splunk Cloud Platform is my main use case, which we sell to our channel partners within the channel community that...
Read full review of Splunk Cloud Platform »
Shiboo Suren
Manager cybersecurity at Hexion Inc.
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

Larry Radtke
Intermediate Infrastructure Software Administrator at Gordon Food Service
Their support has been fantastic. We have regular meetings with account managers and even tech managers on that side....
Read full review of xMatters »
Chris Saenz
System engineer at Azusa Pacific University
We've gotten pretty good technical support. We haven't engaged with them for anything super complex. Over the last...
Read full review of Everbridge Mass Notification »
Anonymous User
Platform Architect at a financial services firm
I would definitely rate them a nine out of ten.
Read full review of xMatters »
Anonymous User
Manager - Situational Awareness Engineering at a transportation company
Their support is awesome. If I have a question I can always ask. Also the account owners and the sales engineers are...
Read full review of xMatters »
Erik Shannon
Senior Manager of Technology Operations at a retailer
The technical support is very good. They are very quick to respond. I know some of their guys on a first name basis,...
Read full review of xMatters »
Anonymous User
Director of Enterprise Reporting, Visualization & Analytics at a university
Their support is quick. They literally react within minutes, at times, after you put a ticket in. They've been great...
Read full review of xMatters »
Anonymous User
Public Information Officer at a government
I've contacted their tech support. They're relatively easy to get hold of. I've reached out to them at night, and...
Read full review of Everbridge Mass Notification »
Anonymous User
Sr Systems Administrator at a pharma/biotech company
Tech support is excellent; very responsive and they provide good follow-up.
Read full review of Everbridge IT Alerting »
Anonymous User
Development Manager at a non-profit
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully...
Read full review of xMatters »
Rajvir Bhambra
Major Incident Support Manager at Telefónica
The customer success managers have helped us to solve problems.
Read full review of xMatters »
Ruben Boiardi
IT Consultant at SELF
Everbridge's tech support was really excellent. They were on the ball, they had answers to our questions. They made...
Read full review of Everbridge IT Alerting »
Anonymous User
Works
It is very good, but there is always room for improvement. Their support can be improved in terms of the initial...
Read full review of xMatters »
Anonymous User
Principal Program Manager at a energy/utilities company
I rate xMatters support 10 out of 10. I've never contacted xMatters support, but I think it's good. I've had regular...
Read full review of xMatters »
Anonymous User
IT Contractor
They were able to resolve a baffling problem where one foreign registrar just plainly refused to allow me to use...
Read full review of CloudFloorDNS Enterprise DNS »
Rohan Samudre
Staff Platform System Admin at BMC Software, Inc.
The technical support team is really helpful. They know what we are asking and what we are looking for. They don't...
Read full review of xMatters »
Sam M Cohen
Lead Consultant, Owner and Founder at a tech consulting company
I would say that their support is above average, although not exceptional. It depends, in part, on who you were...
Read full review of xMatters »
Anonymous User
Director at a healthcare company
I rate Everbridge's support a ten out of ten. I've logged a few tickets over the years. Their team is responsive and...
Read full review of Everbridge Mass Notification »
Jonathan Sprague
Global Sr. Infrastructure Engineer - Technical Lead at Octapharma
All of our communication has been excellent.
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
Manager at a transportation company
We don't have that many problems with Everbridge. The couple of times I've had to engage with tech support they've...
Read full review of Everbridge IT Alerting »
Anonymous User
Engineer at a financial services firm
Their tech support is pretty good. There is an online account where you submit everything online. The user interface...
Read full review of xMatters »
Mike Moran
Management, IT Infrastructure at a pharma/biotech company
Technical support is great when working with our direct account representative. Sometimes, when using the email...
Read full review of Everbridge IT Alerting »
Milton Williamson
Data Center Manager at PVH Corp.
We used their consultant, Brandy, in the beginning. Then we started using technical support for lockout issues. What...
Read full review of Everbridge IT Alerting »
Nicola Ayonoadu
Senior Service Delivery Manager at Telegraph Media Group
I've never had a problem with xMatters, per se. The only thing for which we contact xMatters is if we're trying to...
Read full review of xMatters »
Anonymous User
Marketing and Channel Data Manager at a university
I rate Everbridge support a ten out of ten. They've always been responsive to tickets or feature requests. I have...
Read full review of Everbridge Mass Notification »
Anonymous User
Associate Director of Emergency Management at a university
The customer support is excellent, and we're delighted by how quickly they respond. We recently had a minor issue,...
Read full review of Everbridge Mass Notification »
Anonymous User
Service Delivery Coordinator at a computer software company
Their support is exemplary. I would rate them a 10 out of 10 or even higher. In 20 years in IT, without a shadow of a...
Read full review of xMatters »
Anonymous User
Director at a retailer
Technical support is very responsive. We have needed assistance building forms and have always received prompt and...
Read full review of xMatters »
Anonymous User
Operations Support at a legal firm
We reached out to our account rep a few times, but we never had a problem we had to escalate to customer support. The...
Read full review of Everbridge Mass Notification »
Anonymous User
Office of the CIO, Service Excellence at a agriculture
Their first-line tech support is good, but I think their method of providing support deserves some very real...
Read full review of Everbridge IT Alerting »
Anonymous User
Director - IT at a tech consulting company
Everbridge's tech support is amazing. I've been in IT for the last 20 years and I've had a lot of interaction with a...
Read full review of Everbridge IT Alerting »

Review 1 of 30

Muhammad Zeeshan Siddiqui
Head Of Technology And Services at a tech services company
The tech support from the vendor is satisfying. I would rate the tech support an eight out of ten.
Read full review of Splunk AppDynamics »
Hari Haran.
Technical Associate at Positka
I would rate Splunk Enterprise Security's technical support as a 10, as they provide 24/7 assistance based on...
Read full review of Splunk Enterprise Security »
Mohan Battu
Project Lead at a computer software company
The customer service and support are good.
Read full review of Splunk Enterprise Platform »
Hari Haran.
Technical Associate at Positka
I haven't been in contact with technical support at all. I can't speak to their responsiveness or how helpful they...
Read full review of Splunk SOAR »
Muhammad Reza Aisyi
Security Consultant at ITSEC Asia
We sometimes communicate with Splunk's technical support, but it is not often, especially regarding technical issues....
Read full review of Splunk Enterprise Platform »
Sheenam Singla
SAP Roles and Authorization Consultant at a tech vendor
I would evaluate customer service and technical support as good.
Read full review of Splunk Enterprise Security »
Benjamin Agbanowe
Splunk ENGINEER at a transportation company
The technical support responded quickly and provided high-quality assistance. They paid close attention to our issue,...
Read full review of Splunk ITSI (IT Service Intelligence) »
Robert Cheruiyot
IT Security Consultant at Microlan Kenya Limited
I usually rely on the Splunk community for information, such as discussions of incidents and other issues which...
Read full review of Splunk Enterprise Security »
David-Alfonso
IT Security Engineer at a financial services firm
I would evaluate customer service and technical support for Splunk Enterprise Security as excellent; when we open...
Read full review of Splunk Enterprise Security »
Anonymous User
Quality Assurance Expert at a tech company
We got our questions answered in a timely manner.
Read full review of Splunk AppDynamics »
Anonymous User
Freelancer at a consultancy
I rate Splunk support seven out of 10. We had issues with support that took a long time to resolve.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Senior Technical Specialist at a financial services firm
I'm pretty impressed with Splunk's customer support. They're pretty responsive and I appreciate that.
Read full review of Splunk SOAR »
Carl Brahms Jr
Engineer at United Airlines
* Great SaaS support, performance and uptime * Responsive support team * Responsive extension Dev team
Read full review of Splunk AppDynamics »
Kenn Brodhagen
DevOps Engineer at Amplify Education, Inc.
I haven't used the technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Security Engineer at a financial services firm
I evaluate customer service and technical support as fantastic. Technical support is some of the best that I've...
Read full review of Splunk Enterprise Security »
Raheel Asim
Security Operation Centre (SOC) Analyst at Nera Philippines Inc.
I'm satisfied with the level of service technical support provides.
Read full review of Splunk Enterprise Security »
Anonymous User
Cyber Security Manager at a tech vendor
Whenever we raise any support case in Splunk, even after providing the required information, if a person is working...
Read full review of Splunk Enterprise Security »
Amine Besrour.
Risk Manager at Samapartners
I contacted Splunk support once for a separate product.
Read full review of Splunk Enterprise Security »
Jesse Gan
IT Director at Administrative Office U.S. Courts
In our company, we have a Splunk consultant who is very good at providing a solution. So far, I have not had any...
Read full review of Splunk Enterprise Security »
Anonymous User
Sr. Program Manager at a consultancy
During our use of Splunk, we had professional services assisting and not actual technical support. However, the...
Read full review of Splunk Enterprise Security »
Arpan Balpande
Senior Information Technology System Analyst at YASH Technologies
I have not interacted with them. Another team is taking care of raising tickets with their technical support.
Read full review of Splunk Enterprise Security »
Bharath G
SIEM Splunk Engineer/Architect at Cepheid
For technical support from Splunk, I would rate them an eight; they are quite effective.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Senior Technical Lead at a financial services firm
The technical support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Engineer at a integrator

Read full review of Splunk Enterprise Security »
Stanley Kmiec
Principal, Cybersecty and Infra at PNM Resources Inc
We have had some confusion around some of our requests, but I understand. We have to work through and get proper...
Read full review of Splunk Cloud Platform »
Anonymous User
Infrastructure Admin at a healthcare company
Their support is great, especially the agent that we have now. They're very responsive, willing to help out, and give...
Read full review of Splunk Cloud Platform »
Anonymous User
Senior Informatica Administrator at a computer software company
We have used Splunk tech support often. If we have a critical issue such as server down or frequently occurring...
Read full review of Splunk Enterprise Security »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Customer support with Splunk Cloud Platform is really good. The CSMs and account managers in the channel team are...
Read full review of Splunk Cloud Platform »
Anonymous User
Senior Consultant at sectecs
I have not been in contact with technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Specialist Master, Cyber Risk at a tech vendor
Technical support is excellent! It is of top notch level. The customer support folks really know their stuff, the...
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

No Data Available

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