Compare erwin by Quest vs Sparx Systems

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Sparx Systems Enterprise Architect

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Popular Solutions

erwin Data Modeler by Quest

11 reviews

erwin Evolve by Quest

2 reviews

erwin Data Intelligence by Quest

5 reviews

Sparx Systems Enterprise Architect

7 reviews

Sparx Prolaborate

1 reviews

Sparx Pro Cloud Server

1 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

14%

Government

Manufacturing Company

Educational Organization

17%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ScottLawson
Director IT Architecture at QAD
We use EA Agile for enterprise architecture, which means that we want to catalog and keep track of all of the...
Read full review of erwin Evolve by Quest »
Andres-Martinez
BI Data Analytics Engineer at Targa Research
We are using it for metadata management.
Read full review of erwin Data Catalog by Quest »
RickDe Avila
Data Architect at NAMM California
We're a medical company and we have our own source systems that process claims from multiple organizations or health...
Read full review of erwin Data Intelligence by Quest »
Anthony Woods
Data Architect at a energy/utilities company
I have used Erwin for the last 20 to 30 years. As a data architect, I primarily use the data modelling tool. The...
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Anonymous User
Enterprise Architect at a university

Read full review of Corso Agile Enterprise Architecture [EOL] »

Review 1 of 5

Milan Sterba
Senior Enterprise Architect at Deepview S.r.o.
We are mostly using the ArchiMate language to describe enterprise or solution architecture, along with a bit of use...
Read full review of Sparx Systems Enterprise Architect »
Pawel-Gawronski
Enterprise Architect at BEC
Firstly, we use this solution to enable collaboration among our international teams. Our applications are in the...
Read full review of Sparx Pro Cloud Server »
Pawel Gawronski
Group IT Manager at a wholesaler/distributor
Our company uses the solution for knowledge management. We have a diagram and confluence site where we keep all...
Read full review of Sparx Prolaborate »

Review 1 of 3

Customer Service

Ahmad AlRjoub
Data Management Consultant at CompTechCo
I rate erwin customer support nine out of 10. We purchased premium support, which is crucial because we have a lot of...
Read full review of erwin Data Intelligence by Quest »
Saswata Mondal
Director Data Science at a media company
The technical support team is pretty prompt. The tier-one support is pretty prompt. We contacted them a couple of...
Read full review of erwin Data Modeler by Quest »
ElbertTarrosa
Enterprise Data Architect at Unionbank Philippines
The technical support team is good. I rate the support an eight out of ten.
Read full review of erwin Data Modeler by Quest »
Jose Mejia
ETL Developer at INGENIERIA 21 SAS
They provide good technical documentation.
Read full review of erwin Evolve by Quest »
Alan Xu
Consultant at Beijing Essential Data Tech Co., Ltd
Local support is lacking in the China region. We try to seek support but also have to do our own research to resolve...
Read full review of erwin Data Modeler by Quest »
Erika Lara
Senior IT Auditor at Banking
The solution has a good support center. They provide responses quickly, in about a day.
Read full review of erwin Data Modeler by Quest »
Anonymous User
Global Enterprise Architect and Catalogue of Business Solutions Manager at a recruiting/HR firm
There is the willingness to really support the customer. However, it can be improved to become more efficient....
Read full review of erwin Evolve by Quest »
Jim Marr
Analytics Delivery Manager at DXC
Erwin support is pretty good. We've had our struggles there and I've gone through a lot of tickets. I'd rate them an...
Read full review of erwin Data Intelligence by Quest »
Gena Nelson
Enterprise Data Architect at a energy/utilities company
I would rate erwin's technical support at seven out of 10. One of the reasons is that it's inconsistent. Sometimes we...
Read full review of erwin Data Modeler by Quest »
Sharon Allen
Sr. Manager, Data Governance at a insurance company
I use their technical support all the time. Sometimes it's just to ask them — because it's such a rich tool, they...
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Anonymous User
Technical Consultant at a insurance company
I haven't used their support in quite a while, so I'll say neutral.
Read full review of erwin Data Modeler by Quest »
Anonymous User
VP Enterprise Data Architecture at a financial services firm
The tech support is pretty good, but there's always room for improvement, so I rate them eight out of ten.
Read full review of erwin Data Modeler by Quest »
Anthony Woods
Data Architect at a energy/utilities company
Now that they are with Quest, they are quick to handle issues. Quest is committed to keeping the product robust. I...
Read full review of erwin Data Modeler by Quest »
Santosh K Dash
Solution Lead at a tech company
Customer Service: Very good. Technical Support: Excellent.
Read full review of erwin Evolve by Quest »
Anonymous User
Sr. Data Engineer at a healthcare company
The problem is that our issues are related to interfacing erwin Data Modeler with the Hadoop Hive environments. The...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Enterprise Architect at a university
Customer Service: Excellent customer service. Technical Support: Excellent, responsive and informed technical support.
Read full review of Corso Agile Enterprise Architecture [EOL] »
Anonymous User
Data Modeler at a government
The only time I've had to use erwin technical support was when I requested an extension on my trial license. They...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Enterprise Architect at a aerospace/defense firm
The support personnel are fantastic. Just the other day I was on the phone again with one of the support personnel...
Read full review of erwin Evolve by Quest »
Jose Luis Leon
Data Management & Automation Manager at a consultancy
I like their technical support. They try very hard to solve the problem. They are not supporting old versions of some...
Read full review of erwin Data Modeler by Quest »
Jose Luis Leon
Data Management & Automation Manager at a consultancy
The technical support is good. They are highly skilled.
Read full review of erwin Data Modeler by Quest »
Pam Rivera
Independent Consultant at a tech consulting company
The technical support was always very responsive. It was just the tool itself that we just found too difficult to...
Read full review of erwin Evolve by Quest »
Anonymous User
Data Program Manager at a non-tech company
Their support is very good. They have very good technical expertise of the product.
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Senior Solution Architect at a pharma/biotech company
I rate erwin's support a nine out of ten.
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Sr. Enterprise Architect at a tech services company
In terms of support, I couldn't be happier with Grace, erwin's support rep who provides us with fantastic support. We...
Read full review of erwin Evolve by Quest »
Anonymous User
Architect at a insurance company
We have some open tickets with them from time to time. They have definitely promptly responded and provided...
Read full review of erwin Data Intelligence by Quest »
William O'Shea
Data Architect at E.ON
The technical support team is quite helpful. The team members don't always know their stuff. Sometimes, we end up...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Solution Architect at a pharma/biotech company
We have used the technical support several times. It's really different based on the complexity of the task. Usually,...
Read full review of erwin Data Intelligence by Quest »
RoshanHoskere
EDW Architect/ Data Modeler at Royal Bank of Canada
Once a year or every two years, we upgrade to the latest version. If we are looking for any new features or...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Chief Consultant at a tech services company
The technical support is satisfactory.
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Anonymous User
Delivery Director at a computer software company
The response time for technical support is slow.
Read full review of erwin Data Intelligence by Quest »

Review 1 of 30

Milan Sterba
Senior Enterprise Architect at Deepview S.r.o.
The good news is that I have not needed technical support very often. We may have some basic level of support with...
Read full review of Sparx Systems Enterprise Architect »
Diana Small
Solution Architect at a insurance company
My colleague is dealing with technical support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Architect (Project) at a energy/utilities company
Customer Service: We had no issues and questions were answered satisfactorily. Technical Support: We had no issues.
Read full review of Sparx Systems Enterprise Architect »
Jean-François Houzeaux
Enterprise Architect at a consumer goods company
I used technical support maybe two years ago for the first time. Mostly, I look online and all around for discussion...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Architect at a government
I haven't had to contact technical support.
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Anonymous User
medewerker e-diensten at a government
From 1–10: Nine (fast response).
Read full review of Sparx Systems Enterprise Architect »
Luke Zhao
consultant at Government of Saskatchewan
Sparx support isn't very responsive.
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Anonymous User
IT Architect at a financial services firm
With our current project, we don't need technical support. In the past, I had some experience with the technical...
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Anonymous User
Consultant at a tech services company
Customer Service: Sparx Systems provides tools and web/email-based support for licensed users. They are responsive,...
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Anonymous User
General Manager at a manufacturing company
Customer Service: I've never had the need to contact them directly. Technical Support: I've never had the need to...
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Anonymous User
Senior Solution Designer at a comms service provider
I only used it a few times, when I forgot passwords or license keys. The support was always fast and excellent.
Read full review of Sparx Systems Enterprise Architect »
MichaelSukachev
Sr. Enterprise Architect at a tech services company
I would rate the level of technical support as "not bad". But I did not need to use technical support too much.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Head of Systems Integration & System Engineering department at a tech services company
Customer Service: It's sufficient. Technical Support: It's sufficient.
Read full review of Sparx Systems Enterprise Architect »
Riaz-Ahmed
FileMaker Developer, Agile Software Quality Analyst, Consultant, Trainer & UML / BPMN Modeller at ICONIX
It is hard to access those people. You can get in touch only through email. The same problem is there with Visual...
Read full review of Sparx Systems Enterprise Architect »
Maja Jakobik
Solutions architect at a government
We have our own functional maintenance. We also have an external company for technical support. They get in touch...
Read full review of Sparx Systems Enterprise Architect »
Jean-Francois Boyer
Senior Project Manager at Vaudoise Assurances
Technical support is very good. they provide excellent assistance when we need it. We are satisfied with the level of...
Read full review of Sparx Pro Cloud Server »
Anuj Shahi
Enterprise Architect at CCandC Solutions
Their technical support is not good in India. It could be better. I wrote an email to the support, but I didn't get a...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Solutions Architect at a consultancy
Excellent.
Read full review of Sparx Systems Enterprise Architect »
Mbuso Khanyile
Works at a tech services company
I am satisfied with the technical support. I have not encountered any problems, so I think that it is one hundred...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Chief Architect for Order to Cash & Usage at a comms service provider
Customer service has been good whenever I contacted them.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Product Manager at a construction company
I haven't yet interacted with them.
Read full review of Sparx Systems Enterprise Architect »
Igor Malik
Senior Solutions Architect Lead at a wholesaler/distributor
I didn't use their tech support much.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IM Consultant at a insurance company
So far, the technical support has been great. Support is a part of our license agreement. They have helped us with...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Integration Architect at a financial services firm
Customer Service: I've not had to use customer service. Technical Support: I've not had to use tech support. The...
Read full review of Sparx Systems Enterprise Architect »
Piotr Olechno
IT Project Leader at Bank Millennium SA
In general, we don't need support since we have an internal team in our company that maintains the queries related to...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Sr. Solutions Architect at a insurance company
I have never used technical support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Solution Architect at a tech services company
I have not used Sparx support yet, but I have e-mailed BEASI support a lot and they have got a fairly good response...
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Anonymous User
CEO at a tech company
Customer Service: Customer service is very good. We've been obtaining offers fast. However, it looks like we need to...
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Anonymous User
Enterprise Architecture Consultant at a consultancy
Customer Service: I never interacted with Customer Service.. So that speaks to stability and usability. Technical...
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Anonymous User
Software Engineer at a tech services company
We reported one problem but never received an answer.
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Review 1 of 30

Technical Support

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