Compare Dynatrace vs Quest Software

Dynatrace

Based on 332 reviews.

Quest Software

Based on 141 reviews.

Latest Research

AppDynamics vs. Dynatrace

Updated: November 2022

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

Dynatrace

32 reviews

Quest KACE Systems Management

32 reviews

Quest Rapid Recovery

9 reviews

Quest Foglight for Databases

7 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

17%

Comms Service Provider

15%

Insurance Company

Computer Software Company

17%

Comms Service Provider

16%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Richard Mitchell
DevOps Leader at a legal firm
Our primary use case is the consolidation of observability platforms.
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Review 1 of 1

Tim Herrmann
Laboringenieur / Computeringenieur at HTW Berlin
With KACE Systems Management, we can deploy this specialized software for students and teachers in separate computer...
Read full review of Quest KACE Systems Management »
Adrian Stier
Senior consultant at Rob 56 Consulting gmbh
I am working for a consultancy company, and we help customers migrate from one tenant to another. For example, in a...
Read full review of Quest On Demand Migration »
Walter Stine
Executive Director at Fenway Library Organization Inc
The solution is the means for taking our NetVault backups and handing them off to QoreStor for all the dedupe and...
Read full review of Quest QoreStor »
Bryan Wrench
Software Developer at a tech services company
I use TOAD for all Oracle database management and development. I've also purchased it for our developers. The...
Read full review of Toad for Oracle »
Daron Wilson
IT Manager at ABLE STEEL FABRICATORS
We use it for pass out of our printers, for our drive mapping, and we use it somewhat for asset management. I'm...
Read full review of KACE Desktop Authority »

Review 1 of 5

Customer Service

Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
Technical support has been great. The first line of defense is their chat through the UI, which is really simple....
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Mark Kaplan
Senior Director IT at BARBRI Inc.
Their technical support is the best ever. I know I sound like a broken record, but we get chat support on the...
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Richard Mitchell
DevOps Leader at a legal firm
Talking about Dynatrace as a company, the people I've spoken to have always been responsive. The support is always...
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Anonymous User
Senior Director at a financial services firm
As our adoption was in its infancy, we had the physical Dynatrace guardians, local from local areas, if you will, in...
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Anonymous User
Application Performance Analyst at a computer software company
20 years exerience in application performance testing and analysis.
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Anonymous User
Technical Team Manager at a manufacturing company
We actively use the Expert Services from the vendor. They are certainly very knowledgeable on the solution. The...
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Anonymous User
Consultant at a tech services company
Customer Service: Customer service is good. Technical Support: Technical Support is very good.
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Anonymous User
Application Analyst at Farm Bureau Insurance Of Mi
Mike Ditmar is probably one of the best engineers that I have ever worked with. If he does not know the answer, he is...
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SrQA656894
Senior QA Analyst at Autodesk
I have only heard positive reviews.
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Anonymous User
Sr. Technical Consultant at a computer software company
The solution offers pretty good training modules, documentation, and community platforms. We're quite satisfied with...
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Anonymous User
IT Manager at a financial services firm
I have a very good team who are very good at this, so from my perspective, I would say is Dynatrace is one of the few...
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Anonymous User
Architect Software Test Engineer at MAS Global Consulting
Excellent, a correct answer every time. Prompt support.
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Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
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Anonymous User
Enterprise Systems Technology Monitoring at a insurance company
I evaluate technical support on a criteria of: * Did they help solve my problem? * How long did it take them to help...
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Anonymous User
Senior Systems Analyst at a leisure / travel company
I submit a ticket once every week or every two weeks. They always have been pretty comprehensive in their responses....
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Anonymous User
IT Specialist at a government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
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Anonymous User
Specialist at a tech services company
Very good support.
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Anonymous User
IT Systems Monitoring Consultant at a healthcare company
I use technical support all the time, generally by email. I would say they are very responsive and generally give us...
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Anonymous User
Solution Architect at a financial services firm
We use the Dynatrace University, plus some of the guidance solutions. Generally these guys are quite experienced and...
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Anonymous User
Manager Custom Solutions at Nemours
I have used technical support in the past and they are pretty quick to respond. The other thing is, the APM community...
Read full review of Dynatrace »
Anonymous User
APM Architect at a tech services company
We have used technical support many times, because there are some issues which we were not able to figure out based...
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Anonymous User
Performance Engineer at NAIC
They have a very active community.
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Anonymous User
Senior Solutions Consultant at a tech services company
Technical support is good. Dynatrace OneAgent is a pretty new tool in the market. In comparison to other products...
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Anonymous User
Software Developer at a government
We haven't been in touch with technical support lately. However, when we have contacted them in the past, they have...
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Anonymous User
Senior System Engineer at Delta Air Lines (PreMerger NWA)
The technical support has been fair. We have Dynatrace folks still working on the implementation stage so we have not...
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IlkkaM
Managing Director
I have contacted technical support. Unfortunately, it took quite a while. The technical support could be faster.
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Anonymous User
Technology Lead at a marketing services firm
I have never had any issues, so I haven't had to contact them.
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Anonymous User
Monitoring Engineer at a manufacturing company
Technical support was pretty good. They jumped on the call, and we spent some time with them in India, and issues...
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Anonymous User
Operations Level 1 at a manufacturing company
The technical support team is really good. We do have guardian services, the dedicated resource who works with us. We...
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Anonymous User
Enterprise Monitoring | Information Services at a healthcare company
Their support is very good.
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Review 1 of 30

Walter Stine
Executive Director at Fenway Library Organization Inc
I can't say I've ever had any major issues working with their technical support. They're pretty responsive. Over the...
Read full review of Quest QoreStor »
Shailesh Naidu
Sr. Systems Engineer at a university
I'm very impressed with their technical support. It's pretty good. One thing that could be a little better is that,...
Read full review of Quest KACE Systems Management »
Ahmad Abdulfattah
Senior Solutions Architect at a tech vendor
The technical support is handled by Quest who handles all of their other products as well. They offer a good level of...
Read full review of Quest SharePlex »
Anthony Nicoletti
Database Administrator, Information Technology at a healthcare company
Their technical support is great. They are super-fabulous. You open up a ticket and someone always gets back to you...
Read full review of Quest Foglight for Databases »
Abhirup Sarkar
Director, Middle East, East India & SAARC at DMX Technologies
We have a support team here in India that has been helpful. We have not reached out to the global support for Quest...
Read full review of Quest KACE Asset Management Appliance »
Steven Scarver
VP/Manager, Data Analytics & Intelligence at a financial services firm
I have not used the support from Toad Data Point.
Read full review of Toad Data Point »
Fabio Mello
Director of Technology at Unirede
We have their Premier Support because it is very important to have very fast support. I would rate them a nine out of...
Read full review of Quest KACE Systems Management »
Tim Herrmann
Laboringenieur / Computeringenieur at HTW Berlin
What has been very good for me has been the ITNinja websites where I can look for information. For example, if I need...
Read full review of Quest KACE Systems Management »
Scott Tweed
Windows Engineer at a tech services company
I have never had to contact technical support.
Read full review of Quest KACE Systems Management »
John Waclawski
Database Administrator at AmTrust Financial Services, Inc.
If I run into a question, I can email my liaison and she can usually get an answer to me within a couple of hours...
Read full review of Quest Foglight for Databases »
Adrian Stier
Senior consultant at Rob 56 Consulting gmbh
I don't have to interact with them much. There is not much ticketing. Usually, when I open the ticket, I put in the...
Read full review of Quest On Demand Migration »
Anonymous User
Director of IT at CCOF
We use their regular tech support and that tech support is beyond savvy. Their tech support is stellar. They're...
Read full review of Quest KACE Systems Management »
Anonymous User
CEO at a tech services company
We need clever tech people with a faster response time on regular tech questions. I was able to solve most issues on...
Read full review of Quest Rapid Recovery »
Anonymous User
Developer at a tech vendor
Poor.
Read full review of Toad Data Modeler »
Christian Städtler
IT Manager at a educational organization
The technical support has these pages, subpages, etc. If we can't find it on the Internet, then we go through...
Read full review of Quest KACE Systems Management »
Anonymous User
Software Engineer III at a tech services company
Customer Service: 4 out of 5 – Every once in a while it would be hard to get the proper help through their ticketing...
Read full review of Quest Foglight for APM [EOL] »
Abhijit Arun Gujare
Sr. Oracle DBA at a comms service provider
We have Premier Support. As a result, any type of support case we submit is looked into almost instantaneously. We...
Read full review of Quest SharePlex »
Anonymous User
System Administrator at a computer software company
We do not subscribe to Quest Premier Support, where they are onsite with you. When we need to contact them, we either...
Read full review of Quest NetVault »
Anonymous User
Manager of Database Services at a energy/utilities company
About a year or so in, we engaged professional services to integrate our Foglight with ServiceNow. So, we have...
Read full review of Quest Foglight for Databases »
Anonymous User
IT Consultant - Infrastructure Services at a tech services company
I was not in contact with Dell for Foglight technical issues, this was handled by our customer.
Read full review of Quest Foglight for APM [EOL] »
Krishna Majhi
Data Warehouse Analyst at Qatar Airways
I did not ever use technical support. If I need to, I do search for the errors in the blogs and forums on the net. I...
Read full review of Toad for Oracle »
Anonymous User
Data Warehouse Developer at a comms service provider
Technical support is excellent, very responsive. They have a great online and built-in technical help, and manuals as...
Read full review of Toad Data Modeler »
Anonymous User
DBA Team Lead DB2 at a tech services company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Toad Data Modeler »
Anonymous User
Systems Administrator at a financial services firm
The support is good. Anytime we contact them they're always very helpful. The response time is good and they're...
Read full review of Quest KACE Systems Management »
Anonymous User
Consultant at a healthcare company
Customer Service: I haven't had to use it. Technical Support: I haven't had to use it.
Read full review of Toad Data Modeler »
Daron Wilson
IT Manager at ABLE STEEL FABRICATORS
Another one of the reasons we've kept the solution is that the tech support has been insanely great over the years....
Read full review of KACE Desktop Authority »
Anonymous User
IT Department at Garber Automotive Group
Chat support is awesome, and if needed to elevate to full support, they usually get with you quickly. Although it...
Read full review of Quest KACE Systems Management »
KaiQuale
Senior engineer at Unit
I've contacted Toad Data Modeler support two or three times, and on a scale of one to five, I'd rate support a five.
Read full review of Toad Data Modeler »
Anonymous User
Sales Engineer at BAKOTECH LLC
I've contacted technical support in the past if I've needed information or to find out if Rapid Recovery will be able...
Read full review of Quest Rapid Recovery »
Anonymous User
Consultant
On a scale of one to 10, nine.
Read full review of Quest SharePlex »

Review 1 of 30

Technical Support

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