Compare Dynatrace vs Quest Software

Dynatrace

Based on 364 reviews.

Quest Software

Based on 329 reviews.

Latest Research

Buyer's Guide

Change Auditor for Windows File Servers vs. Dynatrace

September 2026

Change Auditor for Windows File Servers vs. Dynatrace

Updated: September 2026

Buyer's Guide

Change Auditor for Windows File Servers vs. Dynatrace

September 2026

Dynatrace vs. Change Auditor for Windows File Servers

Updated: September 2026

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Dynatrace

TD Bank, Zurich North America, Accenture, Macquarie, United Airlines, Raymond James, BT, Vodafone, Air France-KLM, TELUS, American Airlines, Air Canada, ADT, Virgin Money

Change Auditor for Windows File Servers

Dragon Capital, Howard County MD

Popular Solutions

15 reviews

0 reviews

1 reviews

16 reviews

KACE Systems Management Appliance (SMA)

3 reviews

Toad for Oracle

9 reviews

Top Industries

Financial Services Firm

17%

Outsourcing Company

11%

Manufacturing Company

Construction Company

Outsourcing Company

12%

Financial Services Firm

12%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
Read full review of Dynatrace »
AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
My use case is mostly architectural design for our end-to-end deployment.
Read full review of erwin Data Modeler »
Philemon Olusegun
Qhse Manager at a outsourcing company
I used Toad for Oracle for two years when I was lead Oracle 10g database administrator, during which I worked on the...
Read full review of Toad for Oracle »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Quest Identity Defense serves as our primary tool to monitor privileged and tier two and tier one level identities...
Read full review of Quest Identity Defense »
Vijay Ram
Technical Engineer at Hitachi Systems, Ltd.
I am currently using Foglight for Databases with real-time monitoring only. We use this tool for monitoring purposes...
Read full review of Foglight for Databases »

Review 1 of 5

Customer Service

Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution a 10, on a scale from one to 10, with one being the worst and 10...
Read full review of Dynatrace »
IlkkaM
Managing Director at a tech services company
I have contacted technical support. Unfortunately, it took quite a while. The technical support could be faster.
Read full review of Dynatrace »
Olive Kusumbara
Consultant at a tech services company
The tech support is great. Besides calls, they also have an online presence where we can chat directly to them. If...
Read full review of Dynatrace »
FerencJordanics
System Engineer at a tech services company
I have contacted the support from Dynatrace and they are very good. I had only one question from the support and I...
Read full review of Dynatrace »
Dipu Das
Senior performance tester at a outsourcing company
The customer support is responsive because when I logged some defects to the developer teams, they worked with...
Read full review of Dynatrace »
PankajSingh4
Senior Specialist at Qualitest
I consulted the Dynatrace technical support team one year ago and had a pleasant experience with the team. I'm rating...
Read full review of Dynatrace »
Anonymous User
APM Architect at a tech services company
We have used technical support many times, because there are some issues which we were not able to figure out based...
Read full review of Dynatrace »
Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
Read full review of Dynatrace »
SrikanthDoddi
Principal Member of Technical Staff at a tech vendor
My team reaches out to the Dynatrace technical support team whenever there's a connectivity issue, an issue with...
Read full review of Dynatrace »
Anonymous User
Performance Engineer at NAIC
They have a very active community.
Read full review of Dynatrace »
Anonymous User
Academic Application Support at a university
Every now and again, we contact technical because we have a few questions and they are very responsive and helpful....
Read full review of Dynatrace »
Anonymous User
Systems Engineer at a computer software company
Customer Service: Customer service is very friendly, knows the products well, and try very hard to meet your...
Read full review of Dynatrace »
Alex Bielecki
Cloud Practice Specialist at a tech services company
I am a partner, so I know people in technical support who I can contact.
Read full review of Dynatrace »
Anonymous User
Senior Architect at a healthcare company
We've spoken with tech support several times. We've used them to answer questions and to help us get more value out...
Read full review of Dynatrace »
Anonymous User
Solutions director at a tech services company
We had several calls to their support organization, but we have had a very good response from them. Even the Mission...
Read full review of Dynatrace »
AndreCosta
Data Engineer Manager at Creditas
The technical support is quite good. There is also very good documentation on the solution if you need it. Overall,...
Read full review of Dynatrace »
Rohit Ray
Software Test Engineer at Enova International
The technical support is readily available.
Read full review of Dynatrace »
Anonymous User
Senior Engineer at a financial services firm
I haven't had to use technical support, personally; I can't speak for anyone else at the organization.
Read full review of Dynatrace »
Anonymous User
CEO/Founder at Keizer Consulting Group
We use tech support. How I would rate them depends. So some of our problems are quite complex, because of how we've...
Read full review of Dynatrace »
Aadinath Tikone
System Administrator at a manufacturing company
The technical support from Dynatrace is excellent. Recently, we had an issue, and the support team resolved it within...
Read full review of Dynatrace »
Anonymous User
Tech Lead Infrastructure at a financial services firm
We used tech support one time. We did in Fabric. We have internal cloud, called C3. So C3 and Fabric, we had a little...
Read full review of Dynatrace »
Anonymous User
VP at a financial services firm
We had to use technical support before, primarily in the areas of adding additional features to the product. For...
Read full review of Dynatrace »
Cristiane Machado
Head Of Product Development at Stefanini SCALA
I haven't really dealt with technical support. However, our tech team is quite capable of handling any issues should...
Read full review of Dynatrace »
Anonymous User
Platform Engineer at a financial services firm
Anytime I can't find the answer immediately in docs or answers, I just open a ticket. They are very good about giving...
Read full review of Dynatrace »
Justin Lowery
Front-end Architect at Rack Room Shoes
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
Read full review of Dynatrace »
Anonymous User
Manager Of Digital Resiliency and APM at Royal Bank of Canada
The technical support has been fantastic, even getting right up to third-level support and getting changes overnight....
Read full review of Dynatrace »
Anonymous User
Lead Performance Engineer at a retailer
We have used support quite extensively. We have had many very imperative tickets with them, and they are very...
Read full review of Dynatrace »
Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
Technical support has been great. The first line of defense is their chat through the UI, which is really simple....
Read full review of Dynatrace »
Anonymous User
Operations Level 1 at a manufacturing company
The technical support team is really good. We do have guardian services, the dedicated resource who works with us. We...
Read full review of Dynatrace »
Anonymous User
IT Manager at a financial services firm
I have a very good team who are very good at this, so from my perspective, I would say is Dynatrace is one of the few...
Read full review of Dynatrace »

Review 1 of 30

TejaswiniAleti
Member Technical at ADP
I have not had many occasions to contact Quest support directly because Toad for Oracle has been quite stable in our...
Read full review of Toad for Oracle »
Vijay Ram
Technical Engineer at Hitachi Systems, Ltd.
Foglight for Databases is very useful; however, the negative side we face is that customer care support is not...
Read full review of Foglight for Databases »
Seha R
Group Product Manager at Uop Ipl
The tool offers good technical support.
Read full review of Spotlight »
Andres-Martinez
BI Data Analytics Engineer at Targa Research
I did not use much tech support. I used it only at the beginning to set it up, and it was good.
Read full review of Quest Data Intelligence »
Boya Uday Kumar
Ai Research Enthusiast And Developer at ADP
Customer support has been decent overall; it is helpful when you need guidance, though the product can take time to...
Read full review of Toad Data Point »
Adrian Stier
Senior consultant at rob.56 Consulting GmbH
I don't have to interact with them much. There is not much ticketing. Usually, when I open the ticket, I put in the...
Read full review of On Demand Migration »
Timpa D Angaye
IT Manager at a energy/utilities company
We only really had interactions with technical support during the initial setup of the solution. they responded to...
Read full review of Quest Rapid Recovery [EOL] »
RémyMAURAS
Microsoft 365 Consultant at Metsys
I have only used the documentation on the website, which has been technically sufficient to answer my questions. I...
Read full review of Change Auditor for Active Directory »
Roy Pollack
Advisor Application Architect at CPS Energy
Generally, erwin support was highly responsive. However, we did this installation while Erwin was transitioning to...
Read full review of Quest Data Intelligence »
Srinivasan Devadas
Senior Data Scientist at a tech vendor
I have not contacted the technical support or customer support of Toad Data Point or Quest yet; hopefully, that has...
Read full review of Toad Data Point »
Anonymous User
Senior Solution Architect at a pharma/biotech company
I rate erwin's support a nine out of ten.
Read full review of Quest Data Intelligence »
Anonymous User
Systems Engineer at a tech services company
The technical support is good.
Read full review of KACE Systems Management Appliance (SMA) »
Krisarlex Foronda
Senior Operations Manager at Procter & Gamble
The customer service and support could improve their approach to questioning issues. They tend to ask questions one...
Read full review of Recovery Manager for Active Directory »
Anonymous User
Senior Data Architect at a insurance company
Customer Service: Outstanding Technical Support: Outstanding
Read full review of erwin Evolve »
Anonymous User
Global Delivery Consultant at a tech services company
We never had any technical issues, so we never had the opportunity to contact them either.
Read full review of NetVault Plus »
George Halkias
Technology Manager at a pharma/biotech company
Technical support has been pretty good. We've had licensing issues. There have also been some bugs that have been...
Read full review of erwin Data Modeler »
Santosh K Dash
Solution Lead at a tech company
Customer Service: Very good. Technical Support: Excellent.
Read full review of erwin Evolve »
John Waclawski
Database Administrator at AmTrust Financial Services, Inc.
If I run into a question, I can email my liaison and she can usually get an answer to me within a couple of hours...
Read full review of Foglight for Databases »
Anonymous User
Systems and Network Administrator at a tech services company
I have used their Premier Support. They get back to us pretty quickly. They usually have somebody knowledgeable who...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
Data Warehousing and Business Intelligence Lead at Bank of America
Customer Service: Personally I have never had the need to call customer service. Most of the features I used were...
Read full review of Toad Data Modeler »
Calvin Hilgenstock
System Administrator at a wholesaler/distributor
The support team consists of three or five people, with three very good people and two people who are not helpful. I...
Read full review of QoreStor »
Carsten Buscher
IT Systems Administrator at a computer software company
We use their standard technical support and our experience with them has been great. Every time I have asked them...
Read full review of KACE Systems Management Appliance (SMA) »
Gena Nelson
Enterprise Data Architect at a energy/utilities company
I would rate erwin's technical support at seven out of 10. One of the reasons is that it's inconsistent. Sometimes we...
Read full review of erwin Data Modeler »
Anonymous User
Help Desk Technician at a hospitality company
The technical support people are awesome. In the beginning, I dealt with a few of them that seemed like they just...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Architecture Portfolio Manager at a financial services firm
Technical support is good.
Read full review of erwin Evolve »
Anonymous User
IT Manager at a manufacturing company
We subscribe to the premiere support and what stands out to us as the biggest value is communication and the...
Read full review of QoreStor »
Anonymous User
Sr Program Manager/Data Architect at a tech services company
Customer Service: 9/10 Technical Support: 9/10
Read full review of Toad Data Modeler »
Anonymous User
Software Developer at a tech services company
The one time I used the customer service, it was excellent. Everyone I spoke with was very knowledgeable and...
Read full review of Toad for Oracle »
BlakeCheatham
Sr. Database Administrator at Comcast Business
Spotlight customer service is usually quite good. They are responsive and provide explanations when there is an issue...
Read full review of Spotlight »
KaiQuale
Senior engineer at a government
I've contacted Toad Data Modeler support two or three times, and on a scale of one to five, I'd rate support a five.
Read full review of Toad Data Modeler »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.