Compare Dynatrace vs Quest Software

Dynatrace

Based on 351 reviews.

Quest Software

Based on 199 reviews.

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Change Auditor for Windows File Servers

Dragon Capital, Howard County MD

Quest InTrust

Platinum Bank

Popular Solutions

Dynatrace

10 reviews

Ruxit [EOL]

0 reviews

Quest KACE Systems Management Appliance (SMA)

2 reviews

Quest Foglight for APM [EOL]

0 reviews

Quest Rapid Recovery

3 reviews

Top Industries

Educational Organization

21%

Financial Services Firm

19%

Computer Software Company

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

12%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
Read full review of Dynatrace »

Review 1 of 1

Jeff Manuszak
CTO at EDSI
As a managed services provider, we use it to store the internal backups for our own data and our customer data. As an...
Read full review of Quest QoreStor »
Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
I primarily use the solution for database monitoring, specifically for Oracle, Microsoft SQL Server, Postgres, SAP...
Read full review of Quest Foglight for Databases »
Aaron Payne
ERP Manager at a tech services company
We primarily use Toad Data Point for end users where SQL Developer does not provide sufficient tooling. Toad Data...
Read full review of Toad Data Point »
Michael Huffman
Server Administrator III at a university
My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security,...
Read full review of Quest KACE Systems Management Appliance (SMA) »
BlakeCheatham
Sr. Database Administrator at Comcast Business
I primarily use Spotlight for on-the-spot troubleshooting and alerting to see if there are any issues. The drill-down...
Read full review of Quest Spotlight »

Review 1 of 5

Customer Service

FerencJordanics
System Engineer at a tech services company
The tool's support is hard to reach.
Read full review of Dynatrace »
RaidHammouri
Presales Engineer at 2P - Perfect Presentation
We can reach out to them directly through chat services within the platform itself, or we can contact their partners...
Read full review of Dynatrace »
Anonymous User
Analyst at a hospitality company
I haven’t had to use it because there have been no problems.
Read full review of Dynatrace »
Anonymous User
Staff Performance Engineer at a tech company
Initially, when we were onboarding the product, we had to use technical support, especially for contouring the...
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Anonymous User
APM Architect at a tech services company
We have used technical support many times, because there are some issues which we were not able to figure out based...
Read full review of Dynatrace »
Anonymous User
Senior Software QA Engineer at a consultancy
I have not used technical support. There is a strong user community. There is no need to talk to the technical...
Read full review of Dynatrace »
Anonymous User
Application Performance Analyst at a computer software company
20 years exerience in application performance testing and analysis.
Read full review of Dynatrace »
Michael Akers
Monitoring Services Manager at Vitality Corporate Services Limited
The technical support is very good. They are always there and able to answer any query.
Read full review of Dynatrace »
Anonymous User
Lead Performance Engineer at a retailer
We have used support quite extensively. We have had many very imperative tickets with them, and they are very...
Read full review of Dynatrace »
Anonymous User
Application Manager at a logistics company
Technical support is well-skilled and competitive.
Read full review of Dynatrace »
Anonymous User
Project Lead Engineer at a construction company
Technical support is always available to assist. They are very good.
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Anonymous User
Senior Software Engineer
They're very helpful. They help us get right to the problem.
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Anonymous User
System Integrator
We have not needed tech support.
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Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
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Anonymous User
Performance Engineer at NAIC
They have a very active community.
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Anonymous User
IT Service Owner at a insurance company
I have not personally used it, but a my colleague has used it. Our company gets quick response times and qualified...
Read full review of Dynatrace »
Anonymous User
Infrastructure Engineer at a insurance company
Over the years, they have been very good. Because of growth and popularity, it has been a little more challenging...
Read full review of Dynatrace »
Donald Hall
Manager, Ecommerce Support at a retailer
It is fantastic. You don't even have to pick up the phone. You can submit a Jira ticket from directly within...
Read full review of Dynatrace »
Chris Green
Technical Lead at Royal Caribbean Cruises
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether...
Read full review of Dynatrace »
Stefano Ghelfi
Senior Analyst Programmer at a computer software company
The technical support is very good and they have a live chat. You can open the chat from the product and check any...
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Anonymous User
Application Monitoring Specialist at a energy/utilities company
The technical support is very knowledgeable. There were a few cases where we were having trouble with something and...
Read full review of Dynatrace »
Anonymous User
ECOM Engineer at a retailer
We just submit a ticket, and it will probably take them one day. That's sufficient for us, for now. The resolution...
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Anonymous User
Module Lead
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Dynatrace »
Pedro-Torres
IT Project Manager at Bankinter
What rating would you give to technical support from Dynatrace? 1 is bad support, 10 is very good support?
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Samy Senthivel
Enterprise Monitoring Service Manager at a tech vendor
We have called the technical support and most of the calls are returned quickly. Some of them will be a real...
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Anonymous User
Enterprise Monitoring | Information Services at a healthcare company
Their support is very good.
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A.Sousa
CTO at Marketware
Support is just great. Part of it is public, so everyone can check it out. Dynatrace direct support is even better,...
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Anonymous User
System Engineer - SiteScope Owner and Tech Lead at a manufacturing company
We used technical support. We just start configuring the system and the initial installation. We had one issue when...
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Anonymous User
IT Specialist at a government
On a scale of one to ten, my experience working with the AppDynamics onsite people and offsite support is maybe a...
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Anonymous User
Sr.Tech.Analyst Monitoreo at a financial services firm
Support is okay but could be better and faster. The documentation for the tool could be better. The documentation...
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Review 1 of 30

Habib Bilfaqi
Technology Evangelist at SNAH Technologies Inc.
We contacted the technical support team many times. Sometimes, they provide good services. However, they usually take...
Read full review of Quest On Demand Migration »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
Technical support is very good and very helpful. They know exactly what the problem is when you call.
Read full review of Quest Rapid Recovery »
Balamurugan Ramalingam
Senior Quality Assurance Consultant at Public and Business Service Delivery
Since I did not face any issues with the solution, I had no reason to contact the technical support team.
Read full review of Toad for Oracle »
Isa Safii
Senior System Engineer at PT. Virtus Technology Indonesia
The technical support for Quest NetVault Plus is rated around a seven. The response time is good, but resolving some...
Read full review of Quest NetVault Plus »
JamesBlack
Owner at JRB Software
I have not been in contact with technical support.
Read full review of Toad for Oracle »
Brian Rota
Microsoft Principal Architect at a computer software company
The support's pretty good because we're a partner. We resell and implement the tool for our customers. The support...
Read full review of Quest On Demand Migration »
Adam Augustín
Country Manager at Prianto Ltd
They have top-notch technical support. You might need to wait a day or two, however, there is also an option to buy...
Read full review of Quest KACE Asset Management Appliance »
Wabotlhe Tau
Senior Manager Application Support at SASSA
The solution's technical support is very responsive. I rate the technical support an eight out of ten.
Read full review of Quest Stat for Oracle E-Business Suite »
Raza Zaidi
IT Infrastructure Manager at Magellan Aerospace
They were fine. It was not super support or tech job. They were neither great nor bad.
Read full review of Quest KACE Asset Management Appliance »
Vishnu Yannam
County Carlow, Ireland · Hybrid Technical Officer at a university
I rate Quest support nine out of ten. They always respond in less than 24 hours. We contacted them about an issue...
Read full review of Quest On Demand Migration »
Oliver Wein
Senior Vice President at proalpha business solutions gmbh
I'm quite happy with their support. We ran into a few issues but they got handled. It was mostly miscommunications...
Read full review of Quest On Demand Migration »
Anonymous User
Systems Engineer at a financial services firm
Any time I've had to deal with their technical support, they've responded quickly and they're pretty thorough in...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Anonymous User
DBA at a consultancy
We have never contacted technical support.
Read full review of Quest Spotlight »
Anonymous User
Director of Information Technology at a healthcare company
Customer Service: It's very good. Technical Support: From Good to very good, depending on who you get to help you.
Read full review of Toad Data Modeler »
Pablo Lazo
IT Solution Manager at CONEXION PERU TI
I would rate the technical support a nine out of ten.
Read full review of Quest QoreStor »
Mohamed Gelela
Managing Director at Quest Egypt Software
The technical support is excellent. I rate the overall support an eight out of ten.
Read full review of Toad Data Modeler »
Michael Huffman
Server Administrator III at a university
Any time I've had to reach out to customer support for Quest KACE Systems Management Appliance (SMA), they have been...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Anonymous User
IT Analyst at a financial services firm
I've never had to open a case with support.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Senior Systems Engineer at a computer software company
Excellent, very responsive, very friendly, knowledgeable and quick to assign to the correct support people, I've...
Read full review of Quest Foglight for APM [EOL] »
Reto Krebs
Independent Consultant at Krebs IT-Services
My experience with Quest technical support has been very good. They are also human beings, so they can't necessarily...
Read full review of Quest On Demand Migration »
Chris Graber
Network Administrator at a manufacturing company
I would rate their technical support a 10 out of 10. They've always been super helpful for me. Throughout the...
Read full review of Quest Rapid Recovery »
Anonymous User
Security Systems Integrator at a tech services company
They have very good customer support and technical solutions. When I have a little issue, I call them and they fix it...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Anonymous User
Cyber and Information Security Officer at a energy/utilities company
I would rate the technical support very well as they are knowledgeable and quick to respond.
Read full review of Quest InTrust »
Bill Vierow
Systems and Network Administrator at a tech services company
I have used their Premier Support. They get back to us pretty quickly. They usually have somebody knowledgeable who...
Read full review of Quest Rapid Recovery »
Anonymous User
IT Officer at a government
Customer Service: So far, I've found both the online forums and Dell Community pages and the Dell knowledge base...
Read full review of Quest Rapid Recovery »
Anonymous User
Senior Systems Engineer at a aerospace/defense firm
Good.
Read full review of vRanger »
Anonymous User
Sr Manager Business Intelligence & Data Governance at a retailer
They have excellent support and appreciate constructive feedback on the tool and any opportunities to improve.
Read full review of Toad Data Point »
KaiQuale
Senior engineer at a government
I've contacted Toad Data Modeler support two or three times, and on a scale of one to five, I'd rate support a five.
Read full review of Toad Data Modeler »
Muhammad Waseem
Works at a healthcare company
Quest Support for KACE is good. They are responsive and they always give you a solution in a timely manner. We faced...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Osvaldo Gaete Cabezas
IT engineer at a government
I would give them a 9 out of 10. Sometimes they take a little while, but they respond.
Read full review of Quest Foglight for Databases »

Review 1 of 30

Technical Support

No Data Available

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