Compare Dynatrace vs ITRS

Dynatrace

Based on 332 reviews.

ITRS

Based on 74 reviews.

Latest Research

ITRS Geneos vs. Dynatrace

Updated: November 2022

Dynatrace vs. ITRS Geneos

Updated: November 2022

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

ITRS Geneos

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Popular Solutions

32 reviews

5 reviews

2 reviews

1 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

17%

Comms Service Provider

15%

Insurance Company

Financial Services Firm

51%

Computer Software Company

12%

Comms Service Provider

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Richard Mitchell
DevOps Leader at a legal firm
Our primary use case is the consolidation of observability platforms.
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Review 1 of 1

Sumanth Arshanapally
Senior Analyst at HCL Technologies
We use OP5 Monitor to monitor servers, databases, storage, filers, storage devices, network devices, and log file...
Read full review of OP5 Monitor »
Francesca Wise
Service Director - Core Delivery Platform at UKCloud Ltd
We use this solution for internal monitoring our own cloud platform because we are a public cloud provider. We also...
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Anonymous User
Director at a financial services firm
It is for application monitoring. So, we are using it for basic infrastructure, process up/down and log file...
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Review 1 of 3

Customer Service

Justin Lowery
Front-end Architect at Rack Room Shoes
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
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Bacha Khoperia
Senior System Administrator at Public Service Development Agency
We never had a problem, and we never had to create a case with Dynatrace. The company from which we buy this product...
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Abhiram Gandhe
Principal Architect at a leisure / travel company
We regularly connect with the technical support and obtain input from them. They are nice to work with, so we have...
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FerencJordanics
Enterprise Solutions Specialist at Valahol
I have contacted the support from Dynatrace and they are very good. I had only one question from the support and I...
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Barry Pieper
Manager, Performance Engineering at Medica Health Plans
Tech support has generally been pretty good. We get good response. They have a thing called Dynatrace ONE and I find...
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Michael Akers
Monitoring Services Manager at Vitality Corporate Services Limited
The technical support is very good. They are always there and able to answer any query.
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Anonymous User
VP at a financial services firm
We had to use technical support before, primarily in the areas of adding additional features to the product. For...
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Anonymous User
Architect Software at Desjardins
I do not deal directly with the support team of Dynatrace. We always have special work to do when we deal with them....
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Anonymous User
Technical Lead Java Applications at Mowhawk Industries
We used the Dynatrace three month package, where I worked with a technical support person for three months and she...
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Anonymous User
Module Lead
Customer Service: 7/10. Technical Support: 7/10.
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Anonymous User
Enterprise Monitoring | Information Services at a healthcare company
Their support is very good.
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Anonymous User
Software Developer at a government
We haven't been in touch with technical support lately. However, when we have contacted them in the past, they have...
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Anonymous User
Solution Architect at a financial services firm
We use the Dynatrace University, plus some of the guidance solutions. Generally these guys are quite experienced and...
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IlkkaM
Managing Director
I have contacted technical support. Unfortunately, it took quite a while. The technical support could be faster.
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Anonymous User
ECOM Engineer at a retailer
We just submit a ticket, and it will probably take them one day. That's sufficient for us, for now. The resolution...
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Anonymous User
System Engineer - SiteScope Owner and Tech Lead at a manufacturing company
We used technical support. We just start configuring the system and the initial installation. We had one issue when...
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Anonymous User
Cloud Solution Engineer at a financial services firm
Their technical support is brilliant. They are online 24/7. You go into a chat window, and you talk to their support...
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Anonymous User
IT Specialist at a government
On a scale of one to ten, my experience working with the AppDynamics onsite people and offsite support is maybe a...
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Anonymous User
Sr.Tech.Analyst Monitoreo at a financial services firm
Support is okay but could be better and faster. The documentation for the tool could be better. The documentation...
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Anonymous User
Architect Software Test Engineer at MAS Global Consulting
Excellent, a correct answer every time. Prompt support.
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Anonymous User
Solution Management at a computer software company
Customer Service: First class support, via mail, telephone and even chat! Technical Support: Premium!
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Anonymous User
Technology Lead at a marketing services firm
I have never had any issues, so I haven't had to contact them.
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Anonymous User
Senior Developer at a logistics company
I am more from the development team. We have a monitoring team, which is actually supporting Dynatrace with the help...
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Anonymous User
Consultant at Infosys Technologies Ltd
Whenever I reach out to technical support, they are helping us. There's no point at which I would say they're not...
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Anonymous User
Senior System Engineer at a tech services company
Customer Service: I would rate customer service very good. Technical Support: I would rate technical support very good.
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Anonymous User
Senior Technical Systems Analyst at a financial services firm
Support has been very good. We are in constant contact with our sales engineer. They're very responsive, and anytime...
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Anonymous User
Senior Director at a financial services firm
As our adoption was in its infancy, we had the physical Dynatrace guardians, local from local areas, if you will, in...
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Anonymous User
Systems Administrator III at a retailer
Customer Service: It's great. Technical Support: I haven't had to use it a lot.
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Anonymous User
DevOps Manager at a insurance company
We used tech support just on the implementation side of it, initially, for a day. They were knowledgeable and helpful.
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Anonymous User
Senior Performance Engineer at a tech vendor
They're very quick, they're always on top of our questions. Most of the issues are getting resolved quickly. I can...
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Review 1 of 30

Ravi Suvvari
Performance and Fault-tolerance Architect
Customer Service: Very good Technical Support: Very good
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Sanket Wartikar
Senior Manager - Trading Systems Support
We have received very good support from technical support. All our tickets, all the changes, have been done in the...
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Anonymous User
Technology Associate at a financial services firm
The customer service and technical support are prompt. The best way to reach them is to send an email to their...
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Anonymous User
EAI Specialist at a tech company
Customer Service: 10/10. Technical Support: 10/10.
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Anonymous User
Associate Operations Manager at a tech services company
It's good, but they have a lot of scope to improve it and make it even better.
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Anonymous User
Software Development Engineer at a tech services company
Customer Service: Very good. Technical Support: Very good.
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Anonymous User
User at a tech company
Customer Service: Customer service is great; always responsive, within minutes at times. Technical Support: Technical...
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Anonymous User
Assistant Vice President at a financial services firm
I am very satisfied with the level of technical support I get from ITRS. All the queries that I raised around...
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Anonymous User
Consultant at a tech services company
I would rate technical support 7/10. It's self-explaining and the support is limited.
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Anonymous User
Manager, Enterprise Integration at a tech company
Customer Service: Excellent and very reactive Technical Support: Knowlegable with their own product but also with how...
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Anonymous User
Senior System Engineer at a financial services firm
6/10
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Anonymous User
User at a financial services firm
Technical support is excellent, very good. They're very accessible, with them being specifically London-based. Unlike...
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Anonymous User
Technical Operations/Network Analyst at a financial services firm
Technical support is 9.5/10. The Technical Support Specialists know the product very well but not the client...
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Anonymous User
Consultant at a financial services firm
Customer Service: Customer service response is really good through raising tickets on their online support portal....
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Anonymous User
STG Lab Solutions Engineer at a tech company
Nine times out of ten, you put the ticket in, you get with somebody who's very knowledgeable and is able to help. I...
Read full review of Opsview »
Anonymous User
Application Performance Monitoring / Project Lead
Customer Service: Excellent. If you address to the help desk you are immediately in contact with very knowledgeable...
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Anonymous User
Associate at a financial services firm
Customer Service: We've not had much interaction with the vendor, but their training program is really poor....
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Anonymous User
Middle Office PnL & IPV Technology Support Analyst at a financial services firm
The Customer Service is one of my favourite parts. They are always helpful and point you in the right direction. They...
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Anonymous User
VP, Lead Software Development Engineer at a financial services firm
Customer Service: 10-10 Technical Support: It's excellent, and by far the best third party support we get.
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Anonymous User
Internet Services Support & Maintenance Manager, Online & Data Services at a comms service provider
10/10
Read full review of Opsview »
Anonymous User
IT Support Analyst at a financial services firm
Customer Service: 9/10. Technical Support: 9/10.
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Anonymous User
Big Data Consultant at a financial services firm
Excellent, certainly with their larger customers they are very involved with deployments giving advice and coming up...
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Anonymous User
IT Support Specialist at a financial services firm
Technical support for Geneos is awesome. Absolutely awesome. They are top-rank. They have an immediate chat facility...
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Anonymous User
Designer at a transportation company
Customer Service: Our service representatives have been polite and responsive. My interaction with our other support...
Read full review of Opsview »
Anonymous User
Trading Applications Specialist at a tech services company
Customer Service: We got in touch just few times, and there were no problems with them. Technical Support: It's good.
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Anonymous User
System Administrator
Customer Service: Customer service is very good. They're quick to respond and persistent when working through a major...
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Anonymous User
Market Data Consultant at a financial services firm
ITRS support personnel are generally top-notch, with a technical account manager who personally sees through each...
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Anonymous User
Market Data Engineer/Support at a tech company
6/10
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PeterWard
Senior Analyst at a financial services firm
The support is very good. It's quite immediate. I don't think I've ever had an issue that hasn't been resolved.
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Anonymous User
Business Consultant at a computer software company
It was very good, the support staff were well trained on the product and helpful with their responses.
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Review 1 of 30

Technical Support

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