Compare Dell Technologies vs Trellix

Dell Technologies

Based on 1801 reviews.

Trellix

Based on 422 reviews.

Sample Customers

Trellix Endpoint Security Platform

inHouseIT, Seagate Technology

Trellix Active Response

Liquor Control Board of Ontario

Trellix Endpoint Detection and Response (EDR)

Sutherland Global Services

Popular Solutions

Dell PowerEdge R-Series

136 reviews

Dell Unity XT

15 reviews

VxRail

30 reviews

Trellix Endpoint Security Platform

31 reviews

Trellix MOVE AntiVirus

14 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Manufacturing Company

12%

Computer Software Company

11%

Government

11%

Financial Services Firm

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge R-Series »

Review 1 of 5

GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
JerryOniye
Enterprise Resources Planning Manager at Mandilas Toyota
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
The primary use case for Trellix Endpoint Security is its customization capabilities, allowing me and my organization...
Read full review of Trellix Endpoint Security Platform »
Kumaresan B
Senior Technical Support Engineer at Digitaltrack
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »
Ezzard De Lange
Senior Manager Operational Technology and Cyber Security at Eskom Ltd
We use Trellix Active Response primarily for our endpoints, including desktop computers. It monitors all the tools...
Read full review of Trellix Active Response »

Review 1 of 5

Customer Service

Brian Ricci
President at Pinnacle Computer Services, Inc.
My experience with the support team has been straightforward. Your first call with the support team is a lucky draw....
Read full review of Dell PowerEdge MX- Series »
Carlos Andres Campo
VMware/ Storage Specialist at a energy/utilities company
The solution's technical support was fast.
Read full review of Dell Unity XT »
Isaac Fisher
Chief Financial Officer at STL
The only time I've ever had a challenge was when the problem had gone beyond the initial support. And when we moved...
Read full review of Dell Unity XT »
Farhan SadikAkil
Solutions Architect at GBPL
Support takes a long time. In Bangladesh, we do not have a dedicated support team available for all products. For...
Read full review of Dell PowerProtect DD (Data Domain) »
Mitch Leigh
Senior System Engineer at Cincinnati children's hospital
The EMC field support is great. They're easily accessible. We have a specific person we call which is invaluable. We...
Read full review of Dell PowerScale (Isilon) »
Nishant Ambast
Deputy Manager at Arya Omnitalk Wireless Solutions Private Limited
The support was good.
Read full review of Dell PowerEdge C- Series »
Rajesh Sudini
Associate Director at Optum
We have platinum support from Dell. We didn't face many issues with the support team. They take some time to go back...
Read full review of Dell PowerMax »
Ahmed Essa
Senior Consultant at Share Technologies
Technical support for Dell NetWorker is not good. The technicians are in the USA. When you open a ticket, they send...
Read full review of Dell NetWorker »
Brian Ricci
President at Pinnacle Computer Services, Inc.
Customer service and support are excellent. Although we are self-sufficient and rarely need assistance, when we do...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior SAN Engineer
Customer Service: Data Domains customer support is very good. We have always received prompt responses to anything we...
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Data Warehouse Manager at a construction company
We've only had to raise a couple of cases with technical support and the response time was adequate.
Read full review of Dell VxBlock System »
Anonymous User
Big Data Architect at a tech vendor
Wonderful people, excellent professionals. Actually, I've got a lot of friends there, as I worked one and a half...
Read full review of Documentum Digital Asset Manager [EOL] »
David Hammink
System Administrator at Reuter GmbH
Whenever a disk had a problem, EMC was right on top of it. In some instances, they called me before I even knew what...
Read full review of CLARiiON CX4 series [EOL] »
Shehan Attapattu
head of presales at a tech services company
Support is okay. We don't use it frequently as our engineers can manage well. Only when they can't handle a problem,...
Read full review of Dell Avamar »
Anonymous User
Senior Manager at Express Systems Limited (ESL)
The local support in Dhaka is very good and we are happy with it.
Read full review of Dell PowerEdge R-Series »
Narender-Singh
Senior presales consultant at TechFacto Global Services Private Limited
The support is very good.
Read full review of Dell PowerVault »
Anonymous User
Solutions Architect at a tech services company
Technical support was announced a few months ago and we are still on the learning curve.
Read full review of Dell Avamar »
Anonymous User
Information Systems and IT Manager at Chiyoda Almana Engineering LLC
We have not had any trouble with technical support. Sometimes we do not fully understand our problem, then people...
Read full review of DD Boost »
Ben Jardine
Managing Director at Consult BenJ Ltd
We contact technical support all the time, so we've been in touch on multiple occasions. They are very good. They're...
Read full review of Dell SC Series »
Mohamed Fahim
Logistics Supervisor at Fetchr
Technical support is very good.
Read full review of Dell PowerProtect DD (Data Domain) »
James Lowey
CIO at a educational organization
I have worked pretty closely with their engineers over a number of years. They have implemented several different...
Read full review of Dell PowerScale (Isilon) »
Asa Asdas
Technician at Sheeltron Digital Systems Private Limited
We get remote support. We can easily collect the logs from there and troubleshoot remotely. We only need to provide...
Read full review of Dell PowerEdge T-Series »
Anonymous User
EMC Storage & Backup Implementation Specialist at a tech vendor
Support wise, it's very stable. The support is 100% good. Support is the key for Dell EMC.
Read full review of Dell SC Series »
Ahmed-AZZAM
Pre-Sales Manager at ACS
Technical support is pretty good. We are pleased with their level of support.
Read full review of Dell Avamar »
Anonymous User
Windows Administrator at a financial services firm
Technical support depends on the technician. Usually most technicians are knowledgeable but sometimes you get a few...
Read full review of Dell XtremIO »
Anonymous User
Technical Architect at a tech services company
We didn't have any issues with technical support.
Read full review of VxRail »
Giorgio Pozzi
System Administrator at PORTGUARDIAN.COM SRL
I rate the technical support a nine out of ten.
Read full review of Dell PowerVault »
Anonymous User
Senior IT Analyst at a pharma/biotech company
We called them and put in a service ticket on the power supply issue. We tried a few things and then they sent us...
Read full review of Dell Unity XT »
Peter Kidiavai
Storage Administrator at a healthcare company
Dell's support is perfect. I rate Dell's support nine out of 10. You call them when you have an issue, and they'll...
Read full review of Dell PowerStore »
Mina Magdy
Senior Infrastructure Solutions Specialist at Equinox International
The technical support provided by Dell EMC comes with proactive technical support. Customers can upload logs to the...
Read full review of Dell Encryption Enterprise [EOL] »

Review 1 of 30

OğuzKalaycı
system engineer at Yaşar Holding
I haven't contacted the technical support team yet.
Read full review of Trellix MOVE AntiVirus »
Shashank-Gahoi
Security Architect at a tech services company
The support team is the worst. The support team must improve its knowledge.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Sampath Acharya
Technical Associate at Valuepoint Systems
Technical support is rated seven out of ten. The response time is a notable issue.
Read full review of Trellix Endpoint Security Platform »
SRIYANSH SRIVASTAVA
Member Of Technical Staff at NEC
I'm satisfied with McAfee support.
Read full review of Trellix MOVE AntiVirus »
Meleria Mangaring
Solutions Engineer at Trends and Technologies, Inc
I haven't had any experience with technical support. I'm working as a presales engineer, however, I have colleagues...
Read full review of Trellix Endpoint Security Platform »
Raunaq Rakesh
Senior Consultant at Aranca
The technical support is not good. I tried logging in from a different account with my laptop and re-changed the ID....
Read full review of Trellix MOVE AntiVirus »
LawrenceKwaghga
Deputy Director, Research at NACA
Our IT team requires deployment assistance from the product’s technical support team.
Read full review of Trellix Endpoint Security Platform »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
There are multiple ways to get support. You can create a case through your partner or support portal by calling. If...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Archie Scorgie
Information Security Senior Advisor at Eskom Ltd
We do get quick responses from support. However, it sometimes takes a bit longer to reach the final solution,...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
IT Consultant at a tech consulting company
The level of technical support at McAfee is 10/10. The support is just great. Often they solve all the problems or...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Systems specialist at a tech services company
They didn't know why the upgrade issue was happening.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Assistant IT Manager at a insurance company
I've contacted technical support in the past and have had a relatively good experience. I have no complaints in...
Read full review of Trellix MOVE AntiVirus »
Prashant_Pawar
Project Manager at LTIMINDTREE
FireEye responds promptly, and their support has been excellent so far.
Read full review of Trellix Endpoint Security Platform »
Jorgen Bergstrom
Teamleader 2:nd line Security at Cygate AB
I used the solution's technical support and was satisfied with their responses.
Read full review of Trellix Endpoint Security Platform »
LeonWessels
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
I rate McAfee support seven out of 10. We haven't opened a ticket with McAfee for the new product, but I would say...
Read full review of Trellix Active Response »
Anonymous User
VP Tecnología at a tech services company
We have a very skilled tech support technologist who helps us with our inquiries.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
System Security Engineer at a tech services company
I would rate McAfee's technical support at seven on a scale from one to ten. There were some issues that we experienced.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
CISO at a financial services firm
We are quite satisfied with customer support. We had a challenge about two years ago when we were not getting enough...
Read full review of Trellix MOVE AntiVirus »
Azadur Sarker
Deputy Manager at a tech services company
I would rate their technical support a seven out of ten.
Read full review of FireEye iSIGHT Threat Intelligence [EOL] »
Anonymous User
Security Analyst at IT Convergence
The technical support is pretty good for the most part. It is sort of hit or miss. When you call in, they usually are...
Read full review of Trellix Intrusion Prevention System »
Anonymous User
Information Security Officer at a tech services company
They take a long time, and the technical person who comes from support doesn't seem to be knowledgeable. When...
Read full review of Trellix ESM »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
We are satisfied with technical support. It is good.
Read full review of FireEye Managed Defense [EOL] »
Hubert Luberek
Information Technology Security Architect at a financial services firm
This solution needs stronger support in Eastern Europe because of the time difference between, for example, Poland...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Senior Value Engineering at a tech vendor
The technical support for Trellix Helix is rated four out of five. Despite the ongoing transformation due to a fusion...
Read full review of Trellix Helix Connect »
Anonymous User
VP Cyber Security & IT at a computer software company
Although I am satisified with the technical support, there is room for improvement. The support is not as good as it...
Read full review of Trellix ESM »
Anonymous User
Assistant Administrator at a healthcare company
For technical support, it depends upon which region you're connecting with. Most of the time, if you're in the Middle...
Read full review of Trellix Endpoint Security Platform »
Kumaresan B
Senior Technical Support Engineer at Digitaltrack
It's proper support. So no delays. They always respond on time and the responses are informative.
Read full review of Trellix Helix Connect »
Anonymous User
CEO at a tech services company
Technical support is correct and absolutely helpful. We had some issues during the migration from McAfee to Trellix,...
Read full review of Trellix Endpoint Security Platform »
KarthiS
Technical Associate at VSecure Networks
We are very happy with the technical support we receive from the Trellix team. I rate the support from Trellix a...
Read full review of Trellix Endpoint Security Platform »
Ala Khalil
PreSales Director at a marketing services firm
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of Trellix Network Detection and Response »

Review 1 of 30

Technical Support

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