Compare Dell Technologies vs Trellix

Dell Technologies

Based on 1039 reviews.

Trellix

Based on 140 reviews.

Sample Customers

Dell Data Protection - Endpoint Security Suite

MEIZU, TBG West, Ackerman Charter School District, Church of the Highlands

Secureworks Red Cloak Threat Detection and Response

Ricoh

Secureworks Adversarial Security Testing

AEROFARMS, AMERICAN RED CROSS, BIG IDEAS, Callaway, CHITALE DAIRY, COLUMBIA

Secureworks Taegis ManagedXDR

RICOH, Owens and Minor

Secureworks Threat Intelligence Services

EPSILON, HEXAGON, ELEAD ONE, VMWARE, INTAGE

Trellix Endpoint Security

inHouseIT, Seagate Technology

FireEye Helix

Police Bank, Verisk Analytics, Teck Resources

FireEye Managed Defense

Globe Telecom, Landbank of the Philippines, Luz Technologies, Northshore Utility District, Penn State Health Milton S. Hershey Medical Center, Teck Resources, Vodafone

FireEye Penetration Testing

Air Academy Federal Credit Union, Amuse, Inc, Bank Gutmann, Bank of Thailand, BCC Corporation, Blackboat, CapWealth, CBC, CERN, Citizens National Bank of Texas, KubPower, Vodafone

Popular Solutions

VxRail

77 reviews

Dell PowerEdge Rack Servers

55 reviews

Dell Avamar

37 reviews

Trellix Endpoint Security

37 reviews

FireEye Email Security

9 reviews

FireEye Endpoint Security

9 reviews

Top Industries

Comms Service Provider

24%

Computer Software Company

20%

Government

Financial Services Firm

Comms Service Provider

20%

Computer Software Company

17%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Romas Bunevicius
Director of Business Development at proit
I work at a software development company. We only have about a hundred employees, so we are not big enough to use...
Read full review of Documentum xCelerated Composition Platform »
Syed Ali Wajahat
IT Solution Architect at a media company
My main use case for Dell PowerConnect Switches is as a data center switch, but only for specific servers.
Read full review of Dell PowerConnect Switches »
Joseph James
Systems & Support Engineer at CWG Plc
We use PowerEdge for server consolidation and virtualization on a VMware server.
Read full review of Dell PowerEdge FX »
Rhett Waldock
Programmer Analyst at Mankato Clinic, Ltd.
We use Dell EMC for a large portion of our general infrastructure and hardware stacks. We use Dell EMC AppSync for...
Read full review of Dell AppSync »
Cliff Taylor
CFO at PETRA CONSTRUCTION CORPORATION
We primarily use the solution for supporting our internal applications.
Read full review of PowerEdge C »

Review 1 of 5

Chandan-Singh
Sr Technical Consultant at a tech services company
We implement this solution for our clients for the complete protection of their network.
Read full review of FireEye Network Security »
Anonymous User
Information Security Analyst at a energy/utilities company
We primarily use the solution for email security. We target spam emails. We want to block spam email and all other...
Read full review of FireEye Email Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Investigations that we conduct can become intricate and our SOC is essentially a backend exit of the client's. We...
Read full review of FireEye Managed Defense »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
It can be used for ransomware detection and data exfiltration. It is also able to detect Remote Access Trojan (RAT).
Read full review of FireEye Endpoint Security »
Wilfred Mwigio
ITOfficer at U.S. Army Medical Research Unit - Kenya
Our use case is pretty straightforward. We have the central ePO that's running, and clients connect to it. All the...
Read full review of Trellix Endpoint Security »

Review 1 of 5

Customer Service

Mansoor Ahmed Salim Khan
Unit Head Systems Admin at Emirates National Schools
Dell's support is excellent - if any issues occur, we open the case, and the maintenance gets done. The only problem...
Read full review of Dell Avamar »
Jean Lukas Lloyd
Support Director at Redcomputo Ltda
We've found that technical support is a bit slow to respond. However they ask a lot of questions, and they try to...
Read full review of Dell PowerEdge VRTX »
Can-Bolat
Solution architect at GlassHouse
From my perspective as a vendor, the technical support has been fine.
Read full review of Dell PowerProtect Data Manager »
SunilGupta1
Director at F1 INFOTECH
Technical support is excellent. We're very satisfied with the level of support we get. They're great at responding.
Read full review of Dell Avamar »
Dragan Lazic
Information Technology Manager at a engineering company
I would rate the support for this solution a seven out of ten. This is due to the fact that there is sometimes a...
Read full review of Dell PowerEdge Rack Servers »
RamaswamyK
M. I. S. Manager at Ruby Mills Ltd
Technical support has been brilliant. They have supported us for several years, but it's now out of support because...
Read full review of Dell PowerEdge Rack Servers »
Storemgr67
Storage Manager at a financial services firm
Nine out of 10.
Read full review of Dell PowerProtect DD (Data Domain) »
Zaid Qishta
Pre-sales Consultant Engineer at a tech services company
Technical support is pretty good.
Read full review of Dell vSAN Ready Nodes »
Saikat Chakraborty
General Manager at ACT FIBERNET
We have been dealing with them for some time and we are happy with the product. There's no issue from that perspective.
Read full review of Dell PowerFlex »
Peter Sowerby
Senior Technical Specialist at a healthcare company
Dell's technical support is great for 99% of things. There have been a few problems but I understand because the...
Read full review of Dell Unity XT »
Anonymous User
Product Manager at a tech vendor
Technical support is typically very good. The only issue is, where our products are located. it's hard to get...
Read full review of Dell Unity XT »
Anonymous User
Systems Consultant at a consultancy
Customer Service: 5 out of 5 Technical Support: 5 out of 5
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Manager at a pharma/biotech company
I have not contacted technical support. I didn't have any issues during the installation.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Manager Information Technology at a real estate/law firm
I have not personally worked with the tech support, but the engineers who installed it have worked with EMC's...
Read full review of Dell Unity XT »
Anonymous User
Chief Technology Officer at a tech services company
I think the customer support at Dell is adequate, at least when it comes to their server support team. Some other...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Infrastructure Architect at a government
Tech support is very good. We haven't had many of serious issues, and the issues we have had have been dealt with...
Read full review of Dell Unity XT »
David Hammink
System Administrator at Reuter GmbH
We have not used technical support yet.
Read full review of Dell SC Series »
Anonymous User
Enterprise IT Architect at a tech services company
The Dell support is excellent, they have a lot of knowledge and can work us through our issues quickly.
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Pre-sale and Post-sale Engineer at a reseller
Technical support has been very helpful and responsive. They are knowledgeable. We're quite satisfied with their...
Read full review of Dell PowerEdge Rack Servers »
Jason Weber
Solutions Architect at a computer software company
The technical support is phenomenal. I'd give it five stars. They are very responsive and knowledgeable. We're...
Read full review of VxRail »
Anonymous User
User at a financial services firm
We have not contacted technical support. We have only had a few issues that we were able to resolve.
Read full review of Dell NetWorker »
Anonymous User
Infrastructure Engineer at a financial services firm
As I said above, when you call, their support is a little light on the "tech. Sometimes you get the correct people....
Read full review of Dell Unity XT »
Freddy Vergara
Director of Maritime Geoinformation at ARMADA DEL ECUADOR
Ecuador is a small market, so we do not have much access to local tech support. There are a lot of local commercial...
Read full review of VxRail »
Anonymous User
Storage Administrator at a hospitality company
The support is okay. They are pretty knowledgable and prompt. I'd rate them seven out of ten overall. We're mostly...
Read full review of Dell Avamar »
Anonymous User
Backup & Storage administrator at a tech services company
This is difficult question. Honestly, EMC NetWorker technical support is not very helpful for me, because I have much...
Read full review of Dell NetWorker »
Anonymous User
System & Infrastructure Specialist at a manufacturing company
We've had issues with support. We've contacted them about it and are working with them to try to resolve it. We're...
Read full review of Dell PowerEdge VRTX »
Anonymous User
Chief Financial Officer at a tech services company
We have been satisfied with technical support. They've been helpful and responsive.
Read full review of Dell NetWorker »
Anonymous User
Technical Sales Architect at a tech services company
We have received excellent support from EMC and now Dell.
Read full review of VNX [EOL] »
Anthony Hallett
Geo-computing Manager at a energy/utilities company
Technical support has been alright and I would rate them an eight out of ten.
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Service Delivery Engineer at a aerospace/defense firm
Support, especially from the Middle East region, is very bad. Sometimes support is good, but it's usually bad.
Read full review of Dell NetWorker »

Review 1 of 30

AndyChan3
General manager at a tech services company
The technical support from McAfee is about average.
Read full review of Trellix Endpoint Security »
Syed Faisal
ICT Manager at SecurEyes
Technical support can take some time to respond on the first level. They could improve the speed at which they...
Read full review of FireEye Endpoint Security »
Sagi Zelinger
Professional Services Division Manager at 2Bsecure
Technical support is great.
Read full review of FireEye Network Security »
Obaseun Awoyinfa
Security Consultant at CS Africa
While there is a need to utilize technical support, I feel it to be fair. Overall, support will point one in a...
Read full review of Trellix Endpoint Security »
Madhav Vishwakarma
Software Engineer at a computer software company
We haven't required any help from technical support so far. I've never actually been in contact with them.
Read full review of Trellix Endpoint Security »
Jitu Mani Das
Information Security Manager at SPXFLOW
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
Read full review of FireEye Endpoint Security »
Hamada Elewa
System Engineer - Security Presales at Raya Integration
The support from FireEye Network Security is not very good. Palo Alto and Fortinet have better support. I rate the...
Read full review of FireEye Network Security »
Zubair Ahmad
Chief Manager at Arcil
We have not had direct contact with McAfee support. We have received support from the vendor. The support is...
Read full review of Trellix Endpoint Security »
Yaser Aljohani
OT/ICS Information Security Specialist at SANS
I have been in contact with technical support and I find them to be good.
Read full review of FireEye Network Security »
Anonymous User
Security Engineer at a tech services company
The customer support is good.
Read full review of Trellix Endpoint Security »
Suresh Sudarsenan
Senior Consultant at GS-SCPD
The technical support is good but the local people are bad.
Read full review of Trellix Endpoint Security »
Anonymous User
Cyber Security Consultant at a tech consulting company
The solution's technical support is awesome. They are very responsive. Mandiant's technical support is extremely...
Read full review of Verodin »
Anonymous User
IT Risk Management Engineer at a financial services firm
Customer Service: We're very happy with customer service. I can go on to the website and get live chat communication...
Read full review of Trellix Endpoint Security »
Anonymous User
System and Network Administrator at a retailer
Customer Service: Good. Technical Support: Good.
Read full review of Trellix Endpoint Security »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
The tech support has been superb. You log a call. Sometimes we are in a different time zone when we log a service...
Read full review of Trellix Endpoint Security »
Anonymous User
Senior Project Manager at a computer software company
I did not have a chance to interact with the technical support team at McAfee because our local internal IT takes...
Read full review of Trellix Endpoint Security »
Anonymous User
System Engineer at a comms service provider
The support that we get from McAfee is excellent.
Read full review of Trellix Endpoint Security »
Anonymous User
Intel Security Systems Engineer at a tech services company
Intel Security technical support is very efficient, although the wait times on the customer support line can be quite...
Read full review of Trellix Endpoint Security »
CompleteEnd677
General Manager (Corporate Services)
I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch...
Read full review of Trellix Endpoint Security »
Anonymous User
Deputy Assistant Secretary
The support from the company has been wonderful. Any time we've had any issues they responded.
Read full review of FireEye Network Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of FireEye Network Security »
Anonymous User
Cyber Defense Advisor | Founder Executive at a tech services company
I have no complaints. I would rate them a five out of five.
Read full review of FireEye Endpoint Security »
Anonymous User
Infrastructure Specialist at a healthcare company
Customer Service: 8/10 Technical Support: 8/10
Read full review of Trellix Endpoint Security »
Anonymous User
Deputy Technical Manager (SOC Operations) at a tech services company
Technical support is okay. Some issues are resolved quickly. Other issues take more time.
Read full review of FireEye Email Security »
Renato Santos
Cyber security architect at a financial services firm
The technical support is good, they have been helpful.
Read full review of FireEye Email Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Their technical support is good. For each region, they seem to have got local support that takes care of all...
Read full review of FireEye Endpoint Security »
Anonymous User
IT Consultant at a tech consulting company
The level of technical support at McAfee is 10/10. The support is just great. Often they solve all the problems or...
Read full review of Trellix Endpoint Security »
Anonymous User
Information Security Analyst at a energy/utilities company
We're not really that satisfied with technical support. They are too slow to respond. We'd like them to be better. It...
Read full review of FireEye Email Security »
Anonymous User
CTO & CISO at a tech vendor
The technical support has been very good. We're quite satisfied with the level of support we get.
Read full review of FireEye Helix »

Review 1 of 30

Technical Support

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