Compare Dell Technologies vs Trellix

Dell Technologies

Based on 2294 reviews.

Trellix

Based on 495 reviews.

Sample Customers

Trellix Endpoint Security Platform

inHouseIT, Seagate Technology

Trellix Active Response

Liquor Control Board of Ontario

Trellix Endpoint Detection and Response (EDR)

Sutherland Global Services

Popular Solutions

Dell PowerEdge R-Series

168 reviews

Dell PowerStore

146 reviews

Dell Unity XT

9 reviews

Trellix Endpoint Security Platform

22 reviews

Trellix MOVE AntiVirus

3 reviews

Trellix Network Detection and Response

16 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Construction Company

Financial Services Firm

11%

Manufacturing Company

10%

Construction Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Pranav Telang
DGM at Airtel Digital
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Felipe Antoniazzi
Cyber Security Lead at Johnson and Johnson
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Our primary use case for Trellix Network Detection and Response is to enhance network visibility and strengthen our...
Read full review of Trellix Network Detection and Response »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Trellix XDR serves as our main platform for threat detection, investigation, and incident response. On a daily basis,...
Read full review of Trellix XDR »
JerryOniye
Enterprise Resources Planning Manager at Mandilas Toyota
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
We do not use Trellix Intrusion Prevention System; rather, we sell the Trellix Intrusion Prevention System solution....
Read full review of Trellix Intrusion Prevention System »

Review 1 of 5

Customer Service

Sherpard Muzuva
Senior Technical Manager at SYSTEMS INTEGRATED LTD (SYMPHONY)
The technical support from Dell PowerStore has been very good. I would rate them eight out of ten.
Read full review of Dell PowerStore »
Kazi Amranul Houqe
First Assistant Vice President (Fa VP) & Unit Head Of Server & Storage Management Unit at a financial services firm
Technical support from Dell for Dell Storage Resource Manager (SRM) is very good. In my country, Dell has not ensured...
Read full review of Dell Storage Resource Manager (SRM) »
ITmanager10038
IT Infrastructure & Data Center Operation Engineer at Ministry of Communications and Information Technology (MCIT), Egypt
The Unity technical support is very good.
Read full review of Dell Unity XT »
AmalludinYahya
Principal Engineer at AXS
For support of Dell PowerEdge MX- Series, I would rate Dell a seven, as their support for EMC storage is not as...
Read full review of Dell PowerEdge MX- Series »
Jayson Martin
Head IT Data Storage at a insurance company
The initial, on-premises EMC technical support is pretty good. I have no complaints about them. Although we did have...
Read full review of Dell PowerProtect Data Domain »
Mahendra Basera
Sr.Engineer at Akara Capital Advisor Pvt. Ltd.
The technical support of Dell is always very good. When we have a business emergency or major breakdown, an immediate...
Read full review of Dell PowerSwitch N-Series »
Nick Hamilton
Enterprise IT Architect at ESTI Consulting Services
The technical support is good.
Read full review of Dell Unity XT »
NimitPuvar
General Manager Of Sales at Ashtech Infotech (India) Pvt.Ltd.
Dell PowerStore provides CloudIQ software for the management part, which is a cloud-based solution. I can easily...
Read full review of Dell PowerStore »
Jillur Rahman
Head Of Information Technology at a healthcare company
I would rate their technical support at 9 or 10. The support is good. As long as it is in warranty, we used to get...
Read full review of Dell Business Laptops »
Ofer Hoffman
IT Director at a tech company
On a scale of one to 10, I would give their support a rating of 10. I don't remember a situation where I was furious...
Read full review of Dell PowerEdge R-Series »
Evans Chitando
Chief Business Technology Consultant at ITech Associates (Pty) Ltd
The technical support is quite good, especially coming from the speed of the technology and support that we received...
Read full review of Dell SC Series »
RicardoSantana
Tv Systems Technical Supervisor at a media company
I would rate Dell's technical support an eight out of ten, reflecting my overall satisfaction.
Read full review of Dell PowerScale »
Anonymous User
Storage Specialist at a tech vendor
In the last year, we've noticed that there has been a drop-off in Dell support. In the past, I've had a better...
Read full review of Dell PowerStore »
JaromPetrich
Storage Engineer at Brigham Young University
I evaluate Dell support as incredibly good, as I've dealt with a lot of support companies and found their service...
Read full review of Dell PowerStore »
Anonymous User
IT Manager at a government
We have worked with customer success support, and the service is very good. I would rate Dell support a ten on a...
Read full review of Dell PowerMax »
Shias Abdul
Co-Founder & Director at a tech services company
We had demos and presentations from the Moogsoft team directly. It was pretty good. We haven't rolled out the product...
Read full review of Moogsoft »
Anonymous User
Solution Architect at Sybyl
I always tell my customers that Dell EMC support is good. Specifically with enterprise storage, like PowerMax and...
Read full review of Dell PowerMax »
reviewer5049281
Manager, ICT at a educational organization
On a scale of 1 to 10, I would evaluate Dell support as an eight because even if the Pro Support is overdue by two...
Read full review of Dell Business Laptops »
Nikhil Desai
Associate Director at a manufacturing company
I would rate customer service and technical support a 10 out of 10 because the technical support is fantastic. When I...
Read full review of Dell PowerEdge R-Series »
Imran Sideek
Business Development Manager at a computer software company
The customer service and support are okay.
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Works at a tech services company
Customer Service: It is one of the best support I have worked with. Technical Support: It is one of the best support...
Read full review of VMAX [EOL] »
Michel Taung
System Engineer for Business Solution Department at PT. Mastersystem Infotama
We are satisfied with technical support from Dell EMC. There is also support available in the community.
Read full review of Dell Avamar »
Anonymous User
Senior Systems Engineer - Storage Resource Management at a tech services company
The technical support is very good.
Read full review of Dell VPLEX »
Deepak Kannan
Sales Account Manager - BFSI Sector at Frontier Business systems
Dell excels in service and support. Customers find Dell solutions to be user-friendly, commercially viable, and...
Read full review of Dell Unity XT »
Cheifarch67
Chief Architect at a consultancy
The major advantage is that you've got solid context during collaboration and knowledge capture. The tool itself has...
Read full review of Moogsoft »
Anonymous User
EMC Storage Specialist at a tech services company
Customer Service: EMC has always been easy to deal with in reporting problems or asking for help on any configuration...
Read full review of Dell AppSync »
Sebastian Banica
CEO at Kontron Services Romania
The Dell customer support is responsive.
Read full review of Dell PowerStore »
Anonymous User
Lead Technical Architect, Global Services, Systems Integration, North America at a comms service provider
I was in contact with presales support only, which did a great job.
Read full review of Dell VPLEX »
Anonymous User
Sr. Tech Lead
Customer Service: 3.5/5 Technical Support: 3/5
Read full review of Dell Avamar »
Anonymous User
IT Technical Operations Manager at a healthcare company
We didn't need to contact technical support. We had Dell support on-site setting up and implementing the solution for...
Read full review of Dell XC Appliance »

Review 1 of 30

OğuzKalaycı
system engineer at Yaşar Holding
I haven't contacted the technical support team yet.
Read full review of Trellix MOVE AntiVirus »
Marghoob AhmadSalik
Se Presales at Redington Group
Customer support is good.
Read full review of Trellix DLP »
Shreyansh Sharma
Instrument and Control Engineer at Reliance Industries Ltd
There is room for improvement in the customer service and support.
Read full review of Trellix Endpoint Security Platform »
BernardLugalia
Cyber Security Engineer at a tech services company
The support isn't bad, but there is room for improvement in response time. Initially, I must generate a ticket, and...
Read full review of Trellix Collaboration Security »
HameedAhmed
Joint Director at PAA
Trellix Endpoint Security provides very good support. I would rate their customer service nine out of ten.
Read full review of Trellix Endpoint Security Platform »
Ahmed El-Sakka
Solutions Architect at Mideast Communication Systems-MCS
I would rate technical support at 8.5 points.
Read full review of Trellix XDR »
Abhimanyu Das
Senior Cybersecurity Engineer at Kyndryl
Customer support for Trellix Endpoint Security Platform responds quickly, but if there are unresolved issues, they...
Read full review of Trellix Endpoint Security Platform »
AmgadYousry
Head of Infrastructure at a tech services company
We've dealt with technical support. They take some time to answer, however, they solve the issue.
Read full review of Trellix Network Detection and Response »
ObaseunAwoyinfa
Security Consultant at Trinexia
Support for Trellix EDR is not great. There have been instances where we encountered issues that required support...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Aritro Bhattacharjee
Product Specialist at Frontier Business systems
I am satisfied with the customer support for Trellix Endpoint Security Platform; they have provided the assistance I...
Read full review of Trellix Endpoint Security Platform »
Nishant Singh Chauhan
Assitanat Manager at AavasFinanciersLtd
The solution's technical support is good. During the night time, I have seen that there are some issues with the...
Read full review of Trellix DLP »
Bernard Lugalia
Cyber Security Engineer at Protec
My experience with the customer service and technical support of Trellix ESM is that since I've stayed with the...
Read full review of Trellix ESM »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
I rate the technical support a ten out of ten.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
IT Risk Management Engineer at a financial services firm
Customer Service: We're very happy with customer service. I can go on to the website and get live chat communication...
Read full review of Trellix Endpoint Security Platform »
Ravindra Jadhav
Senior Technical Support Engineer at Hitachi Systems, Ltd.
Trellix's technical support deserves a perfect rating, and I would rate it ten out of ten compared to other...
Read full review of Trellix DLP »
Anonymous User
Group IT Manager at a computer software company
I have not contacted technical support.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Executive Officer at a tech services company
We have our technical teams who can do PoCs. Also, our local vendor can support us.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
SOC Services Manager at a healthcare company
Their support is okay. It is not bad.
Read full review of Trellix Helix Connect »
Anonymous User
Senior Project Manager at a computer software company
I did not have a chance to interact with the technical support team at McAfee because our local internal IT takes...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
information security at a insurance company
In my company, if you face issues with Trellix Network Detection and Response or Trellix EDR, there is a separate...
Read full review of Trellix Network Detection and Response »
Anonymous User
Business System Analyst at a consultancy
I have not used technical support for the product.
Read full review of Trellix ESM »
Renato Santos
Cyber security architect at a financial services firm
The technical support is good, they have been helpful.
Read full review of Trellix Collaboration Security »
Roberto Taborga
Manager at a tech company
Technical support is really great. The support is generally very fast, responding within one day.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security Engineer at a tech services company
McAfee technical support is available 24/7 to assist with any calls logged.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Assistant Administrator at a healthcare company
For technical support, it depends upon which region you're connecting with. Most of the time, if you're in the Middle...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
ICT Security Officer at a healthcare company
In our experience, technical support has been good.
Read full review of Trellix ESM »
Anonymous User
Owner
I've never used technical support at all. I cannot speak to how helpful or responsive they would be.
Read full review of Trellix Endpoint Security Platform »
Miguel Vergel Adajar
Systems Engineer at First Datacorp
I have tried to contact the solution's technical support team. Whenever I tried to ask for partner support, the...
Read full review of Trellix Endpoint Security Platform »
EnriqueDiaz Jolly
Owner at Jolly Security Inc
In general, technical support is good, they are usually knowledgeable. There are certain areas that you might want to...
Read full review of Trellix Collaboration Security »
KarthiS
Technical Associate at VSecure Networks
We are very happy with the technical support we receive from the Trellix team. I rate the support from Trellix a...
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

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