Compare Dell Technologies vs Trellix

Dell Technologies

Based on 2623 reviews.

Trellix

Based on 500 reviews.

Latest Research

Buyer's Guide

Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro vs. Trellix Endpoint Detection and Response (EDR)

September 2026

Trellix Endpoint Detection and Response (EDR) vs. Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro

Updated: September 2026

Buyer's Guide

Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro vs. Trellix Endpoint Detection and Response (EDR)

September 2026

Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro vs. Trellix Endpoint Detection and Response (EDR)

Updated: September 2026

Sample Customers

Trellix Endpoint Security Platform

inHouseIT, Seagate Technology

Trellix Active Response

Liquor Control Board of Ontario

Trellix Endpoint Detection and Response (EDR)

Sutherland Global Services

Popular Solutions

Dell PowerEdge R-Series

198 reviews

Dell Business Laptops

253 reviews

Dell PowerStore

175 reviews

Trellix Endpoint Security Platform

17 reviews

Trellix MOVE AntiVirus

2 reviews

Trellix Network Detection and Response

15 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Krishnakumar Mahadevan
CISO at Spink Solutions Private Limited
Trellix Cloud Workload Security offers use cases including data center or cloud to cloud, multi-cloud, and hybrid...
Read full review of Trellix Cloud Workload Security »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Our primary use case for Trellix Network Detection and Response is to enhance network visibility and strengthen our...
Read full review of Trellix Network Detection and Response »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Trellix XDR serves as our main platform for threat detection, investigation, and incident response. On a daily basis,...
Read full review of Trellix XDR »
PronobMukherjee
Director at Asprotect Solutions Private Limited
I have knowledge of both Forcepoint and Trellix products as a consultant. Although I am not a direct user of Trellix...
Read full review of Trellix Intrusion Prevention System - Virtual »
Hameed Ahmed
General Manager at CyberTech Computer
We have been using endpoint security of Trellix IVX for Enterprise Applications since 2004. The product is very...
Read full review of Trellix IVX for Enterprise Applications »

Review 1 of 5

Customer Service

Vivek Jaiswal
Manager IT at a manufacturing company
Whenever we require support, we get it promptly and properly.
Read full review of Dell Avamar »
Rich Goldstein
Staff Technical Support Engineer / Senior Customer Success Manager at Looking for my next challenge
I have contacted the technical support of Dell regarding Dell PowerScale (Isilon) a couple of times. The quality and...
Read full review of Dell PowerScale »
Gehad Said
Senior Presales Solutions Engineer at rawasedtech
The support has been great.
Read full review of Dell PowerMax »
Harsha_Wijesinghe
Senior Solution Consultant at a tech services company
I would rate Dell PowerProtect DP (IDPA) support a nine out of ten because Dell focuses significantly on Dell...
Read full review of Dell PowerProtect DP (IDPA) »
Ravi Ramananda
Assistant VP, Information Technology at a insurance company
Technical support for Dell PowerEdge R-Series products deserves a rating of ten out of ten because it is about a...
Read full review of Dell PowerEdge R-Series »
Mohamed El-Sherbini
IT Manager at Mada Insurance
I am satisfied with the tool's support team. They know what they are doing.
Read full review of DD Boost »
Osman Sercan SADIKOGLU
Storage and Backup System Architect at Turkiye Finans Participation Bank
I'm happy with Dell's technical support - we have a private support contact that ensures we get good support.
Read full review of Dell PowerMax »
Mina-Magdy
Senior Cloud Solution Architect at Oracle
Regarding technical support by Dell, I find it to be one of the best. I would rate the job done by Dell as nine out...
Read full review of Dell PowerVault »
Thim Johnsen
It support lead at a retailer
The extended warranty and next-day support are fantastic. Though we rarely need support, the overall reliability of...
Read full review of Dell PowerEdge R-Series »
Anonymous User
BI Project Manager/ Scrum Master at a computer software company
Their L1 support is not so good as of now. They have recently outsourced to a company, and they are not doing good....
Read full review of Dell RecoverPoint for Virtual Machines »
Anonymous User
Works at a construction company
I would rate the support for this solution a seven out of ten.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Manager, Information Technology at a transportation company
I would evaluate customer service and tech support as positive; I have not really had any issues with it. If I do not...
Read full review of Dell PowerScale »
Anonymous User
Management Ims Assistant at a wholesaler/distributor
I don't have any direct experience with customer service, but I understand it's a good one.
Read full review of Dell Business Laptops »
Anonymous User
Infrastructure and Operations Manager at a manufacturing company
Their support is good. I would rate them a 10 out of 10.
Read full review of Dell PowerEdge R-Series »
Endro Bandjardjaja
IT System Administrator at a transportation company
So far, I have not needed to call support for Dell PowerEdge C- Series, as everything is functioning properly.
Read full review of Dell PowerEdge C- Series »
Anonymous User
Infrastructure Engineer at a healthcare company
Technical support has been top-notch.
Read full review of Dell SC Series »
ManojAlenkeel
Implementation and Technical Sales Manager at ROI Botswana
The technical support is great. I would rate it a nine out of ten.
Read full review of Dell RecoverPoint »
Anonymous User
Owner at a construction company
It is very good.
Read full review of Dell PowerProtect Data Domain »
Coenie Rossouw
Storage specialist at Vodacom Business
I've never had a specific issue with DD Boost, but we've worked with them in other areas. All our storage is Dell...
Read full review of DD Boost »
Marco Antonio Cavallo Jr.
Head of Alliances at CGN Research & Advisory
In Latin America, the customer service and support team is quite good. Dell has good support in Latin America,...
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
Peter Braack
Principal Consultant at Sycor GmbH
The support is all provided by Dell, and it is quite good.
Read full review of VxRail »
SkylerWilliams
Electrical Engineer Ii at Lafayette Utilities System LLC
I find Dell PowerProtect customer service to be very good; while Avamar's upgrades could take almost 24 hours, with...
Read full review of Dell PowerProtect Data Manager »
AdnanAli Khan
Regional Sales Manager at New Horizon Computers
As far as support is concerned, they are good. Still, when we talk about support in terms of part replacement, I...
Read full review of Dell PowerStore »
Sat-Sat
service delivery manager at a pharma/biotech company
The customer support is good. I would rate the customer support of Dell Business Laptops a nine on a scale of one to...
Read full review of Dell Business Laptops »
Kamchuan Cheong
Principal industry engineer at a manufacturing company
Customer service is good and responds within 24 hours.
Read full review of Dell Business Laptops »
Anonymous User
Business Development Manager at a tech services company
I find Dell's support great. I can't imagine a time when they said no idea, go look somewhere else. On a scale from...
Read full review of Dell PowerStore »
Anil Kale
Sr. Technology Consultant at a engineering company
The technical support is okay. We have an internal team, however, they are by no means experts. We need Dell to fill...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Infrastructure Engineer at a tech services company
I would evaluate the technical support as doing pretty well. I have never really had an issue with Unity's support.
Read full review of Dell Unity XT »
Auke Van Der Linden
Web Design, IT & Organization of Art Events at Fluor Corporation
The customer service for this solution is very good. I would rate it an eight out of ten.
Read full review of Dell PowerEdge R-Series »
James Groff
Production Control at a aerospace/defense firm
Dell Business Laptops have supported our government organization and hybrid workforce. We usually have a contract...
Read full review of Dell Business Laptops »

Review 1 of 30

Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
My experience was 50/50. Sometimes, it was good. Sometimes, they took some time.
Read full review of Trellix Endpoint Security Platform »
Karan Pichlangia
Assistant General Manager at Sunteck Realty Pvt Ltd
Customer support for Trellix Network Detection and Response has been responsive and technically knowledgeable...
Read full review of Trellix Network Detection and Response »
CESARCASTRO
Committee Of IT Cybersececurity at a energy/utilities company
Tech support may be tricky if the support comes from Asia experts. Eeryone here speaks spanish and I are not...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Roshan Jadhav
Technical Consultant at Vincacyber
I have communicated with Trellix technical support whenever I face challenges, and they have been supportive.
Read full review of Trellix DLP »
RiaanDu Preez
Senior Cyber Security Specialist Architect at a outsourcing company
My opinion about technical support might be biased because I have direct access to top-level senior staff. I know...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Jerry Oniye
Group General Manager at Mandilas Toyota
We have in-house support with McAfee. That said, we haven’t had any problems. Once we installed it, then we had our...
Read full review of Trellix MOVE AntiVirus »
Vijay Mohan
Senior Manager INFOSEC AND Risk ASSESSMENT Engineering at Atlas Systems
Support is very good; they have local partners everywhere, so there's no issue there. For people who still use...
Read full review of Trellix Endpoint Security Platform »
Amey Darekar
Personal Banker at HDFC Bank
The solution's technical support is good and supportive when it comes to my interactions with them.
Read full review of Trellix Collaboration Security »
OğuzKalaycı
system engineer at Yaşar Holding
I haven't contacted the technical support team yet.
Read full review of Trellix MOVE AntiVirus »
Abu Imran
Information Security Engineer at Nhq Distribution Ltd
I rate the technical support an eight out of ten.
Read full review of Trellix Endpoint Security Platform »
Sheikh Abdul Hannan
Technical Manager at Jlogic Innovations
Tech support from Trellix Endpoint Security is better than that of its competitors. I would rate the tech support a...
Read full review of Trellix Endpoint Security Platform »
Miguel Vergel Adajar
Systems Engineer at First Datacorp
I have tried to contact the solution's technical support team. Whenever I tried to ask for partner support, the...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Technical Executive at Digitaltrack
McAfee has good support and they are very responsive.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
The technical support is very responsive and fast. They send an email on the same day of the call.
Read full review of Trellix Collaboration Security »
Hameed Ahmed
General Manager at CyberTech Computer
The customer service rating is 4 out of 10. The customer service team treats issues with an 8 rating and is always...
Read full review of Trellix IVX for Enterprise Applications »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Technical support is good.
Read full review of Trellix Helix Connect »
Madhav Vishwakarma
Software Engineer at a computer software company
We haven't required any help from technical support so far. I've never actually been in contact with them.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Network Security Engineer
Five out of 10.
Read full review of Trellix Endpoint Security Platform »
Sayed Ahmed
I-Security Engineer at Nhq Distribution Ltd
Tech support is responsive. They're good, the very best.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Information Security Analyst at a tech services company
Customer Service: I give customer service a 7 out of 10. Technical Support: I give technical support a 7 out of 10.
Read full review of Trellix ESM »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
The support from both the vendor and Trellix is excellent. Customers are satisfied with the quick response times. We...
Read full review of Trellix DLP »
Kumar_V
Senior Manager at a financial services firm
The technical support is really very good. We are quite satisfied with the level of services we get.
Read full review of Trellix Network Detection and Response »
Anonymous User
Account Manager at a tech vendor
The customer support for Trellix Endpoint Security Platform is very good. I would rate the customer support of...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Head of IT Division at PT Bank Mandiri (Persero) Tbk.
Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and...
Read full review of Trellix Network Detection and Response »
LeonWessels
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
So far, the engineers that manage this solution claim that they're pretty good in terms of technical support. If they...
Read full review of Trellix Active Response »
Anonymous User
Delivery Manager at a tech services company
The support is pretty good, we haven't had any problems.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
IT Infrastructure Specialist at a government
Customer Service: Customer service is excellent. Technical Support: In my experience with them, technical support is...
Read full review of Trellix Endpoint Security Platform »
itmanager1231232
IT Manager at a tech services company
It has good technical support, which is available around the clock. You can call up anytime and get whatever you...
Read full review of Trellix ESM »
SaiKiran
Presales Engineer at Vincacyber
Support is good. They provide a swift response.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Rajesh-Singh
CEO & MD at Gurjartech
Counting from one to ten, this being the highest, I fully support the solution's technical services.
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.