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Dell Technologies vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Dell Technologies
Based on 1038 reviews.
ServiceNow
Based on 284 reviews.
Overview
Information Not Available
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
Dell IT Asset Management
Imerys, Dayco, Wayne Fueling Systems, The Center for Space Simulator Development and Personnel Training (CSD&PT), eLongNet Information Technology, Grupo Dutriz, FFR Merchandising, Seminole County Public Schools, Public Utility Commission of Texas
Dell Enstratius
A global enterprise software vendor, a large systems integrator, a mid-sized digital marketing agency
Dell GaleForce
EmblemHealth
Dell CloudIQ
North Carolina State University
Secureworks Red Cloak Threat Detection and Response
Ricoh
ServiceNow
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Loom Systems
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
ServiceNow IT Operations Management
servicenow, TransAlta, NATS, Symantec
ServiceNow Security Operations
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
ServiceNow Discovery
York, National Grid, DXC Technology, experian, BEACHBODY
Popular Solutions
Top Industries
Comms Service Provider
24%
Computer Software Company
20%
Government
7%
Financial Services Firm
6%
Computer Software Company
19%
Comms Service Provider
16%
Financial Services Firm
10%
Government
8%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
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Review 1 of 30
Technical Support
No Data Available
No Data Available
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