Compare Dell Technologies vs Newgen

Dell Technologies

Based on 2623 reviews.

Newgen

Based on 12 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

198 reviews

Dell Business Laptops

253 reviews

Dell PowerStore

175 reviews

Newgen OmniFlow

0 reviews

Newgen OmniDocs

0 reviews

NewgenONE Digital Transformation Platform

0 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

29%

Financial Services Firm

10%

Construction Company

Import And Exporter

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Anonymous User
Director - Group IT & Principal Architect at a financial services firm
I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to...
Read full review of NewgenONE Digital Transformation Platform »
GopalakrishnaParimi
Strategic Relations at Eugen Software
I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals,...
Read full review of Newgen OmniDocs »
Anonymous User
Enterprise Architect at a retailer
I was involved in the selection process for a tool for automation of all of our business processes. We selected...
Read full review of Newgen OmniFlow »

Review 1 of 3

Customer Service

Amarjeet Singh Walia
Managing Director at a tech services company
If I had to rate the technical support by Dell from one to 10, I would choose seven.
Read full review of Dell PowerEdge R-Series »
ITmanager10038
IT Infrastructure & Data Center Operation Engineer at Ministry of Communications and Information Technology (MCIT), Egypt
The Unity technical support is very good.
Read full review of Dell Unity XT »
YOGESHSINGH
Chief Architect at a comms service provider
Moogsoft's support is very much available on very short notice. We have faced no problem regarding the support, but...
Read full review of Moogsoft »
Shaun Sheng
Technical Support at a tech vendor
Dell's technical support is generally very good. Whether we have pro support plus or just the basic level, they are...
Read full review of Dell vSAN Ready Nodes »
Ahmad Al-khuffsh
Assistant Manager Senior Systems Administrator at a financial services firm
We have a local vendor who is experienced and responsible for the delivery and installation. They were able to fix...
Read full review of Dell PowerProtect Cyber Recovery »
Md. Shohel Rawshan Sarker
Assistant Vice President at a financial services firm
Technical support is really good. I needed to do an upgrade. The network engineer gave us the total possibility to...
Read full review of Dell PowerEdge MX- Series »
PyaeZaw
Manager, Solution at Singtel
I have used Dell customer support.My experience with Dell customer support is not bad. It is a good response, good...
Read full review of Dell PowerStore »
Mohamed El-Sherbini
IT Manager at Mada Insurance
I am satisfied with the tool's support team. They know what they are doing.
Read full review of DD Boost »
Syed Habib
Head of Infrastructure Security (S.A.V.P) at EXIM Bank Ltd
The support is very good. The support team is familiar with the product and is available on-site during support...
Read full review of Dell Unity XT »
Gehad Said
Senior Presales Solutions Engineer at rawasedtech
I think efficiency in the operation for Dell PowerStore sometimes requires opening new cases with Dell to...
Read full review of Dell PowerStore »
SamuelThomas
Consultant at Key Information Technology L.L.C.
The customer service is excellent.
Read full review of Dell VxBlock System »
Arsalan Orayedh
Service Delivery Engineer at Gulf Air
Support, especially from the Middle East region, is very bad. Sometimes support is good, but it's usually bad.
Read full review of Dell NetWorker »
CHAAN_BEARD
Snr Systems Engineer at Nutanix
The technical support for Dell PowerEdge T is terrible. Their support does not exist. We do it all ourselves because...
Read full review of Dell PowerEdge T-Series »
Xavier Anthony Raj
HPC Program Manager at University College Dublin
We haven't had many of these issues lately. I would rate Dell support around eight because they have been quite quick...
Read full review of Dell PowerEdge R-Series »
Radu Zgarcea
General Manager at Move IT Smart
I don't usually have the need to contact technical support. I do remember one incident between six and eight years...
Read full review of Dell PowerVault »
Anonymous User
CISO at a construction company
My company gets support from the partner who installed the product in our organization. My company uses the data...
Read full review of Dell PowerStore »
Amjed Antari
Pre Sales Manager at a tech services company
Technical support rates at a seven out of ten, primarily due to response time rather than knowledge. Issues arise...
Read full review of Dell PowerStore »
Letarik Terefe
Information Technology Division Director at Ethiopian Roads Administration
We didn't need to contact the support since we didn't face any issues after deployment.
Read full review of Dell XtremIO »
Olivier Mougin
Architecte Backup at a comms service provider
When we used the solution, it was still new, and so the customer service/technical support was not the best.
Read full review of Dell Avamar »
Suresh Muthukrishnan
Technical Manager at a computer software company
Customer support for Dell PowerProtect Data Domain is fine.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Vice President - Information Technology Systems Engineering at a tech vendor
The customer support for Dell PowerProtect Data Domain is good. We get a good response. We have dedicated support...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Sales Manager at a tech services company
The customer service and technical support from Dell is extremely good. That has been the biggest plus point of Dell...
Read full review of Dell PowerEdge R-Series »
Rob Morc
Responsable arwuitectura at a transportation company
Their support is very good.
Read full review of Dell PowerStore »
Mazen Jamal Eddine
Associate Business Manager at a tech services company
Technical support receives 8 out of 10. It depends on the client, actually. If they bought ProSupport Plus, the...
Read full review of Dell PowerEdge T-Series »
Anonymous User
Leiter System Management and Datacenter at a computer software company
On a scale from one to ten, I would rate customer service as a nine. The support is good, and of course, we have...
Read full review of Dell PowerEdge R-Series »
OlegIvanov
General Director at miromix unitedMiroMIX United
Technical support for this product is good.
Read full review of Dell Avamar »
Michael Rivera
Systems Admin at a government
I have experience with customer service or technical support from Dell in the past, but I haven't recently.
Read full review of Dell PowerEdge R-Series »
VinayAshadi
Platform Engineer at a tech vendor
My experience with Dell's technical support for Dell PowerStore is quite good. They respond quickly to calls or...
Read full review of Dell PowerStore »
John Lyons
Sales Engineer at a tech services company
Tech support for PowerMax was pretty good. They came out and set it up and did the install. That took a day. We did...
Read full review of Dell PowerMax »
Anonymous User
Tech Specialist at a financial services firm
Technical support has superb response times and expertise.
Read full review of VNX [EOL] »

Review 1 of 30

GopalakrishnaParimi
Strategic Relations at Eugen Software
Support issues have been resolved by customers logging and tracking their queries through a back-end tool that...
Read full review of Newgen OmniDocs »
Anonymous User
Technical Director at a tech vendor
You can visit the partner profile for information on patches, bug fixes, and documentation.
Read full review of Newgen OmniDocs »
Anonymous User
Technical Director at a tech vendor
Technical support receives a rating of five because support availability is contingent upon subscribing to an Annual...
Read full review of Newgen OmniFlow »
JoyceJose
Chief Manager at a financial services firm
The technical support is pretty impressive. I would rate it an eight out of ten.
Read full review of Newgen OmniFlow »
Anonymous User
Associate at a tech vendor
We have 24/7 support as per our policies and I must say we have the support we need to provide to the businesses....
Read full review of Newgen OmniFlow »
Anonymous User
Director - Group IT & Principal Architect at a financial services firm
The technical support from NewgenONE is rated as six or seven. While they provide assistance, there is room for...
Read full review of NewgenONE Digital Transformation Platform »
Akshay Duduskar
Founder at Projak Infotech Pvt Ltd
The technical support is not very good. They have a very late response and do not have enough expertise on the...
Read full review of Newgen OmniFlow »
Anonymous User
Business Process Analyst at a financial services firm
For technical support, they always tried to do their best at every point in time. I've already highlighted the...
Read full review of Newgen OmniFlow »
Anonymous User
Sales Supervisor at a printing company
The technical support is good.
Read full review of Newgen OmniDocs »

Review 1 of 9

Technical Support

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