Compare Dell Technologies vs New Relic

Dell Technologies

Based on 1780 reviews.

New Relic

Based on 159 reviews.

Latest Research

Buyer's Guide

Moogsoft vs. New Relic

July 2025

New Relic vs. Moogsoft

Updated: July 2025

Buyer's Guide

Moogsoft vs. New Relic

July 2025

Moogsoft vs. New Relic

Updated: July 2025

Overview

Information Not Available

New Relic is an American software analytics company based in San Francisco, California. Lew Cirne In February 2013, New Relic raised $80 million from investors including Insight Venture Partners, T. Rowe Price, Benchmark Capital, Allen & Company, Trinity Ventures, Passport Capital, Dragoneer, and Tenaya Capital at a valuation of $750 million. New Relic launched an open SaaS platform in June 2013. Plug-in technologies include PaaS/cloud services, caching, database, Web servers and queuing.

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

New Relic

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Popular Solutions

Dell PowerEdge Rack Servers

131 reviews

Dell Unity XT

17 reviews

VxRail

30 reviews

New Relic

10 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

10%

Government

Financial Services Firm

14%

Computer Software Company

14%

Educational Organization

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Pietro Dell'Erba
Head of API at a computer software company
I use New Relic for the creation of dashboards, alerts, and any type of observability resources that are relevant for...
Read full review of New Relic »

Review 1 of 1

Customer Service

Steven McClendon
Data Center Server & Storage Administrator at a manufacturing company
Dell's customer support for this product has been excellent, and there have been very few problems in support...
Read full review of Dell SC Series »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
I have been satisfied with the technical support.
Read full review of DD Boost »
Rajai-Kharman
Sales Manager at Synaptic
The support is highly responsive. Once we raise a ticket, the support responds very quickly.
Read full review of Dell PowerFlex »
Anand-Kulkarni
Electrical Engineer at Tata Consultancy
Moogsoft's technical support is good.
Read full review of Moogsoft »
Herzel Cohen
IT Infrastructure Manager at a real estate/law firm
Support is very good if we need it. If we have any problem with the equipment, the Dell team works with us to fix...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Director of Infrastructure Services at a tech services company
I would give technical support a rating of 7/10.
Read full review of Dell XtremIO »
SandeepSingh16
Solutions Architect at DXC Technology
I would rate their tech support a nine out of ten, as I have never faced any challenges.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Storage Consultant at a computer software company
The technical support on offer is very good. They have been helpful and responsive. We are quite satisfied with their...
Read full review of Dell SRDF (Symmetrix Remote Data Facility ) [EOL] »
Anonymous User
BT Area Champion/Trainer at a financial services firm
We've had a good experience with technical support. The support mechanism of Dell EMC offers a very quick response....
Read full review of VxRail »
Anonymous User
Senior Inside Solution Architect at a tech vendor
While I do not work directly with Dell for support, customer feedback suggests Dell’s technical support is rated...
Read full review of Dell PowerEdge Rack Servers »
Lei Wang
Manager of Storage Engineering at a financial services firm
The technical support is good.
Read full review of Dell PowerMax »
Mohamed Youssef
Sr. Pre-Sales Engineer at Advanced Technology Company
We have had some issues with the vendor's support that we have received. When you open up a support case with Dell...
Read full review of Dell PowerEdge M »
Anonymous User
Tech Specialist at a financial services firm
Technical support has superb response times and expertise.
Read full review of VNX [EOL] »
Anonymous User
Director of Computing, Biostatistics at a healthcare company
The technical support for the solution was really good. Dell offers support as a service while selling a product, so...
Read full review of Dell EqualLogic PS series »
Anonymous User
Infrastructure and Operations Manager at a manufacturing company
Their support is good. I would rate them a 10 out of 10.
Read full review of Dell PowerEdge Rack Servers »
Martin Varmus
Chief Executive Officer at a tech services company
We have not had any issues in the last nine years but we did have some small storage that filled up quickly so we had...
Read full review of Dell PowerFlex »
ZakeerMohammed
Information Technology Service Delivery Manager at Sat Microsystem
Dell's technical support is awesome. We received instant support from EMC as long as we had an active contract.
Read full review of Dell VPLEX »
Martin De Silva
Product Owner at a retailer
Technical support, from my experience with the vendor, has been good. We're satisfied with the level of service Dell...
Read full review of Dell Avamar »
Deena Khattab
MIS Manager at Misr Glass Manufacturing
We have an annual subscription for support, so we contact them for upgrades and stuff like that. There is some...
Read full review of Dell Avamar »
Anonymous User
Sr. Solutions Architect
Customer Service: Very nice Technical Support: Very experienced support engineers. I rate it very high.
Read full review of Dell RecoverPoint »
Anonymous User
Head of Datacenter Department: at a tech services company
The support is very reactive.
Read full review of Dell Unity XT »
AiméKouchade
Network & System Admin at Invoke Studios
Customer service and support have been generally helpful but can be slow due to the need to navigate different...
Read full review of PowerEdge C »
Anonymous User
Administrador sistema at a maritime company
Their support is brilliant.
Read full review of Dell PowerEdge Rack Servers »
Mohamed-Rumaiz
Senior Manager - Software Development at East Coast Technologies
The technical support services are good.
Read full review of PowerEdge C »
Emir Erkara
IT Coordinator at HMY
We are satisfied with technical support.
Read full review of Dell PowerVault »
Rolf Colmer
IT Engineer at a healthcare company
The technical support is good.
Read full review of Dell Unity XT »
Anonymous User
Technical Consultant at a tech services company
Technical support should be a lot better.
Read full review of Dell NetWorker »
Gaurav Vyas
Head Of Information Technology at Jekson Vision Pvt Ltd
The support is good.
Read full review of Dell PowerEdge VRTX »
AdnanAli1
Manager at Necsol
Dell support is satisfactory. I always have a good experience with it.
Read full review of Dell PowerEdge M »
Anonymous User
IT Manager at a consultancy
Before you can get support for Dell EMC Unity XT and other Dell EMC products, you have to spend time looking for the...
Read full review of Dell Unity XT »

Review 1 of 30

David Mizrahi
Senior Back-end Engineer at Chegg Inc
The support team helped to resolve any issues I had.
Read full review of New Relic »
Sreenivasula Mukkamalla
Sr.Engineer csit Quality Assurance at Verizon
Support for New Relic APM is up to the mark, mainly because I belong to a big organization with dedicated email and...
Read full review of New Relic »
Anonymous User
Independent Contractor at a tech services company
We regularly used to meet with the success manager, and there were technical people as well. We had at least once a...
Read full review of New Relic »
Anonymous User
Lead Software Architrect at a retailer
We've never had to use it.
Read full review of New Relic »
Anonymous User
Chief Technology Officer at a comms service provider
Support people are very helpful and turn-around times are short. I have raised a number of tickets and I've always...
Read full review of New Relic »
Anonymous User
DevOps Engineer at a tech services company
One issue – there is no option for live chat or phone support. We can go to the community forum to post a question...
Read full review of New Relic »
Anonymous User
CTO and VP R&D at a tech services company
We don't use the technical support.
Read full review of New Relic »
Anonymous User
Engineer at a financial services firm
Customer Service: Extremely satisfied Technical Support: Satisfied
Read full review of New Relic »
Anonymous User
.NET Web Development Manager at a music company
Really high. While we’ve never had any major issue, the ticket I’ve opened have received responses within a couple...
Read full review of New Relic »
Anonymous User
Sr. Principal at a financial services firm
So far, the interactions have been good, and they keep us in the loop as to what’s been done. In terms of the...
Read full review of New Relic »
Tony Fernandes
System Administrator at a insurance company
The support could improve because they are not very fast and the information was not very accurate. I would rate the...
Read full review of New Relic »
Anonymous User
Director of Corporate and Software Development at a consultancy
I’ve only used it a couple of times. They escalated the issues appropriately and it always seemed like someone who...
Read full review of New Relic »
Anonymous User
.NET Web Development Manager at a music company
Really high. While we’ve never had any major issue, the ticket I’ve opened have received responses within a couple...
Read full review of New Relic »
Pankaj Tolani
Director at Autonomous Thingz Pty Ltd
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
Read full review of New Relic »
Anonymous User
Problem Manager at a financial services firm
We had an issue two years ago, and they were responsive and solved the issue.
Read full review of New Relic »
Andrij Tomchuk
DevOps and Systems Engineer at a tech services company
Technical support is knowledgeable, responds quickly, and provides good assistance. I rate support a ten out of ten.
Read full review of New Relic »
Anonymous User
Senior Technical Lead: Automation and Performance Testing at a tech vendor
Customer Service: 9/10. Technical Support: 9/10.
Read full review of New Relic »
Giacomo Pallotti
Head of Engineering at Ziff Davis
I would rate the technical support an eight out of ten.
Read full review of New Relic »
Anonymous User
NOC Engineer at a financial services firm
Customer Service: It's good. Technical Support: We had several issues that were dealt with by there tech support, and...
Read full review of New Relic »
Anonymous User
DevOps Engineer at Cvent
I found a bug and they gave us a work around, and a week later, they released a patch.
Read full review of New Relic »
Anonymous User
SQA Manager at a wholesaler/distributor
Great tech support, very responsive. Have helped us solve problems.
Read full review of New Relic »
Anonymous User
IT Manager at a government
Customer Service: 8/10. Technical Support: 8/10.
Read full review of New Relic »
Anonymous User
Senior Storage Engineer at a tech services company
I have not used technical support.
Read full review of New Relic »
Gabriel Alvarez
Business Development Manager at a tech services company
I think the support of the tool is a good option. I think the support of the tool. I rate the tool's support an eight...
Read full review of New Relic »
Philip Radovich
Systems Engineer at GRIFFIN Solutions Group
The help from the technical support has always been good.
Read full review of New Relic »
Poornima Ganesh
Marketing Executive at a financial services firm
I've never dealt with technical support.
Read full review of New Relic »
Anonymous User
Senior IT Operations Manager at a computer software company
We've had to contact tech support several times, and each time they've been great. Their one-time survey call is good.
Read full review of New Relic »
Patrick Grajales
Cloud Consultant at a tech services company
I have not contacted support. There is a lot of documentation available and you can search it globally. You can find...
Read full review of New Relic »
Anonymous User
Independent Contractor at a tech services company
We struggled with the support.
Read full review of New Relic »
Anonymous User
Lead Developer at a media company
We haven’t had to reach out yet, and hopefully things keep going smoothly.
Read full review of New Relic »

Review 1 of 30

Technical Support

No Data Available

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