Compare Dell Technologies vs New Relic

Dell Technologies

Based on 1776 reviews.

New Relic

Based on 158 reviews.

Latest Research

Buyer's Guide

Moogsoft vs. New Relic

May 2025

New Relic vs. Moogsoft

Updated: May 2025

Buyer's Guide

Moogsoft vs. New Relic

May 2025

Moogsoft vs. New Relic

Updated: May 2025

Overview

Information Not Available

New Relic is an American software analytics company based in San Francisco, California. Lew Cirne In February 2013, New Relic raised $80 million from investors including Insight Venture Partners, T. Rowe Price, Benchmark Capital, Allen & Company, Trinity Ventures, Passport Capital, Dragoneer, and Tenaya Capital at a valuation of $750 million. New Relic launched an open SaaS platform in June 2013. Plug-in technologies include PaaS/cloud services, caching, database, Web servers and queuing.

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

New Relic

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Popular Solutions

Dell PowerEdge Rack Servers

130 reviews

Dell Unity XT

17 reviews

VxRail

30 reviews

New Relic

9 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Educational Organization

19%

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Pietro Dell'Erba
Head of API at a computer software company
I use New Relic for the creation of dashboards, alerts, and any type of observability resources that are relevant for...
Read full review of New Relic »

Review 1 of 1

Customer Service

Mina_Magdy
Senior Infrastructure Solutions Architect at Benya systems
This product is backed by very powerful support from Dell. If there are any concerns then they become engaged very...
Read full review of Dell PowerProtect DD (Data Domain) »
ClaudioSalgado
IT Architect Consultant at RTFM
I have rated their customer support 8.5 out of 10, though I have not directly interacted with their support before.
Read full review of Dell APEX »
Ravi Padol
IT Technician at Atlas Copco Drilling Solutions
I rate Dell's support five out of 10. Sometimes, the technical skills are lacking. I'm not an expert, but I have...
Read full review of Dell PowerEdge Rack Servers »
Mohamed El-Sherbini
IT Manager at Mada Insurance
When Dell got EMC, I was facing a lot of problems with the technical support for this solution, but now, the problems...
Read full review of DD Boost »
Abdul-Salam
Sr. Manager - System Analyst (Datacenter Infrastructure) at Sohar International
Dell EMC's technical support is excellent. The backend support is very strong, just like the implementation team....
Read full review of Dell PowerMax »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
The support from Dell is exceptionally great. They offer support for almost all of the products on the market — all...
Read full review of Dell Avamar »
Ahmed Essa
Senior Consultant at Share Technologies
Technical support for Dell NetWorker is not good. The technicians are in the USA. When you open a ticket, they send...
Read full review of Dell NetWorker »
Rajai-Kharman
Sales Manager at Synaptic
The support is highly responsive. Once we raise a ticket, the support responds very quickly.
Read full review of Dell PowerFlex »
Bill Sharp
Senior Vice President, Product Development & Strategy at EarthCam, Inc.
I've used their technical support a few times when I had certain random issues. Sometimes the issue was...
Read full review of Dell PowerScale (Isilon) »
KareemEzzat
Cyber Security Analyst at Petrotrade
For any phase-one issues, I would first go to the integrator. I can escalate straight to the vendor if I need to. So...
Read full review of VxRail »
Anonymous User
Storage Engineer at a healthcare company
Technical support is excellent.
Read full review of Dell XtremIO »
Piyush Khandelwal
Senior Consultant at a financial services firm
My experience with Dell as a vendor is pretty good; they are probably one of the best in the industry.
Read full review of Dell PowerScale (Isilon) »
Anonymous User
IT System Administrator at a aerospace/defense firm
I give the support a 10 out of 10. The people are a 10 but I´ll give the waiting time that it takes to get to the...
Read full review of Dell PowerEdge Rack Servers »
Umar-Qureshi
Deputy Manager at Reliance Industries Ltd
Dell Avamar provides good technical support, so it's a nine on a scale of one to ten.
Read full review of Dell Avamar »
Anonymous User
Director of Information & Technology Services at a non-profit
The technical support is very good, DELL is known for their great support.
Read full review of VxRail »
Anonymous User
consultant at a security firm
My experience has been that the tech support is pretty responsive.
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
IT Specialist at a healthcare company
We do use technical support and it is always good.
Read full review of VNX [EOL] »
Anonymous User
System Administrator at a media company
Technical support is excellent. I'd rate it nine out of ten. We've been very satisfied with the level of service...
Read full review of Dell XC Appliance »
Anonymous User
EMC Storage Specialist at a tech services company
Customer Service: EMC has always been easy to deal with in reporting problems or asking for help on any configuration...
Read full review of Dell AppSync »
Anonymous User
IT Infrastructure and DWH/BI Manager
Good.
Read full review of Dell Unity XT »
Anonymous User
Business Development at SG Solutions Ltd
Tech support is very good, very efficient.
Read full review of Dell Unity XT »
Gene Uhl
Network Manager at a government
In recent months, their backend technical support has waned a little bit. They need to address the first-line...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Manager Private Cloud Solutions at ufone
I rarely contact Dell EMC technical support. But when I do, they are very good, very responsive. They get back to you...
Read full review of Dell Avamar »
Anonymous User
Architect at a tech company
The technical support was very good for both the NetApp OCI and the EMC ViPR.
Read full review of Dell Storage Resource Manager »
Anonymous User
Technical Team Lead at a tech services company
We have not called support for three years. The technical documentation is good, so I would give it a rating of 9/10....
Read full review of Dell RecoverPoint »
ASHISH RAJ
Solution Architect at a comms service provider
The technical support is quite good. It's quite good. But I get help more quickly with VMware support because we have...
Read full review of Dell Vscale Architecture »
Gerard Gerritsen
Owner at WijZijnDe.IT
Dell's support is very good. They are changing some things within the organization. I have my doubts that where they...
Read full review of Dell PowerEdge Rack Servers »
Matt Hunter
Systems Engineer & Manager at John I. Haas
Dell has always been good to us, even though we're not a massive company. While we are a global company, in terms of...
Read full review of Dell PowerStore »
Rafael Perelli
IT Infrastructure Coordinator at 3 corasoes
The solution's technical support used to be much better some years ago, but now it is a little worse. Normally, Dell...
Read full review of Dell PowerStore »
SushilKumar1
Security Officer at Videocon Intelligent Security Private Limited
We haven't had good support help. They are not available and often not very well educated. It's very hard to get an...
Read full review of Dell PowerStore »

Review 1 of 30

Rahul -Jain
SDET ANALYST SENIOR at TSYS
Whenever it is needed, they have provided support from the New Relic side. Whenever they get their customers, they'll...
Read full review of New Relic »
Iqbal Khowaja
Chief Technology Officer at State of Hawaii
My company has dedicated customer support for New Relic APM, and I found the support available and always helpful....
Read full review of New Relic »
Pradeep Ravichandran
Solutions Architect at a financial services firm
Regarding support, I think they have a pretty good support team. We have a current issue, and their technical team is...
Read full review of New Relic »
Tapas Das
Vice President at Serosoft
I have not used the support from the vendor.
Read full review of New Relic »
Anonymous User
Middleware Specialist at a tech services company
New Relic technical support is good whenever we raise a ticket. They reply and provide knowledge sharing for new...
Read full review of New Relic »
CloudArchitect2309
Cloud Solution Architect at a tech services company
We have not used technical support.
Read full review of New Relic »
Anonymous User
CTO at Lab Zero
We haven’t had an opportunity/need to use it.
Read full review of New Relic »
Anonymous User
Director of Performance Testing at a tech services company
While my understanding is they do provide technical support, I've never needed to reach out to them. I can't speak to...
Read full review of New Relic »
Anonymous User
Head of Content and Backend developer at a pharma/biotech company
Support is quite good, around 8/10. There is a lot of available resources online, and support leads you to their...
Read full review of New Relic »
Giacomo Pallotti
Head of Engineering at Ziff Davis
I would rate the technical support an eight out of ten.
Read full review of New Relic »
Anonymous User
Senior Service Manager
Customer Service: Customer support is ok. They are easy to reach and you don’t have to wait for answers too long....
Read full review of New Relic »
Anonymous User
Chief Technology Officer at a comms service provider
Support people are very helpful and turn-around times are short. I have raised a number of tickets and I've always...
Read full review of New Relic »
Anonymous User
Managing Director/CEO at a tech services company
Customer Service: It's a big 10/10. The engagement of the customer service either via tickets or the public forum is...
Read full review of New Relic »
Andrij Tomchuk
DevOps and Systems Engineer at a tech services company
Technical support is knowledgeable, responds quickly, and provides good assistance. I rate support a ten out of ten.
Read full review of New Relic »
Anonymous User
SQA Manager at a wholesaler/distributor
I haven't had to use technical support.
Read full review of New Relic »
Anonymous User
Senior Technical Architect
Customer Service: They were pretty helpful and quick in addressing our concerns. Technical Support: 10 on a scale of 10.
Read full review of New Relic »
Anonymous User
DevOps Engineer at Zendesk
I don’t know. Never had a problem. Never had an issue with it. Really simple, like your microwave. Does it well so I...
Read full review of New Relic »
Anonymous User
Senior Software Engineer at a retailer
Never needed it.
Read full review of New Relic »
Anonymous User
Architect Group Manager at a financial services firm
Never had occasion to use it.
Read full review of New Relic »
Anonymous User
Devops Engineer at Cvent
We've only had good experiences.
Read full review of New Relic »
Anonymous User
Sr. Principal at a financial services firm
I haven't had to use it.
Read full review of New Relic »
Anonymous User
Senior Software Engineer at a real estate/law firm
I've never needed them, and the one issue I had, our Ops guys told me what to do.
Read full review of New Relic »
Anonymous User
Independent Contractor at a tech services company
We struggled with the support.
Read full review of New Relic »
Anonymous User
Performance Test Engineer at a tech services company
Customer Service: Used rarely, was average. Technical Support: Used rarely, was average.
Read full review of New Relic »
Anonymous User
Sr. Hybris Consultant at a tech services company
Customer Service: Many times, they have been of great help even though support is in America and we are in Europe; we...
Read full review of New Relic »
Anonymous User
Director of Operations at Trulia
Actually we haven’t had to use it yet.
Read full review of New Relic »
Tony Fernandes
System Administrator at a insurance company
The support could improve because they are not very fast and the information was not very accurate. I would rate the...
Read full review of New Relic »
Anonymous User
Information Technology Director at Ontegrity
Once I had to file a support ticket which was resolved on the same day. It may have been a setup ticket for the kind...
Read full review of New Relic »
Chris Lawther
Senior Infrastructure Architect at General Electric
I have used their online support. I don't think I've ever had a phone call from anyone, but I've definitely exchanged...
Read full review of New Relic »
Gaurav Chamola
Director - Operations at FranConnect LLC
The technical support from New Relic APM is very good.
Read full review of New Relic »

Review 1 of 30

Technical Support

No Data Available

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