Compare Dell Technologies vs McAfee

Dell Technologies

Based on 1991 reviews.

McAfee

Based on 142 reviews.

Sample Customers

McAfee Complete Data Protection

Xcel Energy

Popular Solutions

Dell PowerEdge R-Series

170 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

McAfee ePolicy Orchestrator

7 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

11%

Financial Services Firm

Government

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Binu Haneef
System Administrator at a media company
We are using many components such as Drive Encryption, DLP, Threat Prevention, Advanced Threat Prevention, and Web...
Read full review of McAfee ePolicy Orchestrator »
Wahidur Rahman
Senior Executive Officer at a financial services firm
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at a tech vendor
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Customer Service

Jude Tan
System Administrator at a insurance company
Earlier, the technical support was from the UK or the US. There used to be a good flow to the technical support....
Read full review of Dell PowerEdge C- Series »
Leo Pascubillo
Solutions Engineer at a comms service provider
Technical support is good since they support us 24/7. I rate the technical support an eight to nine out of ten.
Read full review of Dell PowerEdge C- Series »
Hawi Nadew
Data center and cloud solution engineer at a tech services company
As the support for the product is available on-site, we did not face any problems with the technical team.
Read full review of Dell PowerEdge C- Series »
Michael Schwarzer
Managing Director at a photography company
The support for the DDB is about eight out of ten.
Read full review of DD Boost »
Ronaldo Pires De Andrade
Senior Storage Administrator at a tech vendor
I have contacted technical support multiple times. Support response is reasonable, and they usually reply in time....
Read full review of Dell PowerStore »
Jayson Martin
Head IT Data Storage at a insurance company
The initial, on-premises EMC technical support is pretty good. I have no complaints about them. Although we did have...
Read full review of Dell PowerProtect Data Domain »
Ahmed Azzouz
DELLEMC-VMWARE Solution Architect at a tech services company
Technical support is more than perfect. We are quite pleased with the level of support on offer.
Read full review of Dell PowerStore »
ChristopheHensotte
IT System Engineer at a manufacturing company
The customer service is excellent, but we don't always get deployment support.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Manager Broadcast IT Europe at a retailer
The technical support is excellent. I would rate it ten on a scale from one to ten.
Read full review of Dell PowerScale (Isilon) »
Letarik Terefe
Information Technology Division Director at a insurance company
We haven't contacted technical support recently. We want it decommissioned right now.
Read full review of Dell Avamar »
Abhishek Mangal
Automation Consultant at a computer software company
I have not contacted technical support because, as consultants, we are not hands-on, and haven't had any reason to...
Read full review of Moogsoft »
DhanyswarJagroop
System Administrator at a construction company
The solution's technical support is good.
Read full review of Dell PowerFlex »
Gael Delaey
Senior Hybrid Datacenter Consultant at a tech services company
The Dell support is good. The response time is good and the people are reliable. I am happy with the support.
Read full review of Dell PowerStore »
Anonymous User
Storage Architect at a healthcare company
Technical support has always been pretty good. Customer service includes the guys who come in and replace the drives...
Read full review of Dell Unity XT »
Mac Wang
Project Manager at a tech services company
The solution's technical support is better than Panasas. They resolve the issues quickly.
Read full review of Dell PowerScale (Isilon) »
Gopal Venkatraman
Senior Infrastructure Architect at a leisure / travel company
If there's any issues with a hard drive or any other hardware components, Dell EMC is contacted, then they will call...
Read full review of Dell Unity XT »
Michel Taung
System Engineer for Business Solution Department at a computer software company
We are satisfied with technical support from Dell EMC. There is also support available in the community.
Read full review of Dell Avamar »
Anonymous User
Works at a financial services firm
We have not contacted technical support. We have only had a few issues that we were able to resolve.
Read full review of Dell NetWorker »
Anonymous User
DIrecteur Commerical at a tech vendor
The technical support is good. Opening the ticket, the management of the ticket is good. However, when we have to use...
Read full review of Dell Unity XT »
AiméKouchade
Network & System Admin at a retailer
Customer service and support have been generally helpful but can be slow due to the need to navigate different...
Read full review of Dell PowerEdge C- Series »
Anonymous User
Pre-Sales and Technical Manager at a tech services company
I haven't dealt with support because I haven't had any problems with the equipment.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Manager Private Cloud Solutions at a comms service provider
We have regular contact with the customer support team. We recently changed the ECRS server to the LCDRS server. This...
Read full review of Dell CloudIQ »
Anonymous User
System Administrator at a tech services company
I have been satisfied with the technical support.
Read full review of Dell NetWorker »
Doug Crook
IT Manager at a insurance company
I haven't had to contact Dell's technical support for the server side. The only technical support from Dell we've had...
Read full review of Dell PowerEdge R-Series »
Mohammed Ajmal
Storage Backup Administrator at a tech vendor
I would rate Dell's technical support as a 10 out of 10 because they respond quickly, especially when we have Dell...
Read full review of Dell PowerStore »
IT1c5b
IT at a manufacturing company
The remote support is excellent. We had a case automatically opened last night, and it is being handled.
Read full review of Dell Unity XT »
MohamedDakn
General Manager responsible for IT Infrastructure and Operations at a financial services firm
Our experience with customer and technical support has been very good. For example, in one instance we had a problem...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Technical Support at a tech vendor
Dell's technical support is generally very good. Whether we have pro support plus or just the basic level, they are...
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Storage Architect at a university
The technical support is great. It is a high-end system, so the support should be high-end as well.
Read full review of Dell PowerMax »
Tahir Mohammad
Country Service Delivery Manager at a tech services company
We have had customers reporting issues with slow responses from the support team.
Read full review of Dell Unity XT »

Review 1 of 30

ObaseunAwoyinfa
Security Consultant at a consumer goods company
For data protection, I have never really had to leverage support. I’ve not had to deal with support on any of the...
Read full review of McAfee Complete Data Protection »
Kamal Abdelrahman
Country Manager at a tech services company
I would rate McAfee technical support as a seven. Improvements could be made in response time or quality as all of...
Read full review of McAfee Total Protection for Data Loss Prevention »
Wahidur Rahman
Senior Executive Officer at a financial services firm
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Kirolos Labeb
CyberSecurity Operations at a tech services company
They are good and give quick responses. I rate it ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
VivekGupta7
DGM at a financial services firm
While they are knowledgeable, they are not very easily accessible. We need to book a call. Often, we'll first get...
Read full review of McAfee Total Protection for Data Loss Prevention »
Meleria Mangaring
Solutions Engineer at a wholesaler/distributor
McAfee offers very good technical support and we have been very happy with its capabilities. We find support to be...
Read full review of McAfee Total Protection for Data Loss Prevention »
Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Implementation Engineer at a tech vendor
McAfee's technical support is actually fine.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Manager of BI at a tech services company
The technical support is good, but it's always "I'll call you back", especially when there are no threats. We usually...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Network Analyst at a financial services firm
Customer Service: Customer service is good. You will generally have access to a team of account managers, should...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Senior Cyber Security Consultant at a tech services company
We've contacted technical support in the past and in general, they are quite good.
Read full review of McAfee Complete Data Protection »
Anonymous User
IT Security Specialist at a tech services company
Technical support is not too bad. They are quite mature and have experience with the product. We have not experienced...
Read full review of McAfee Application Control »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Service Management Consultant at a tech vendor
I've never had an issue with McAfee. I've never had to reach out to technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Technical Engineer at a tech services company
I had some technical issues, which were not known by the vendor itself.
Read full review of McAfee ePolicy Orchestrator »
Mohit Dhingra
Senior Vice President IT at a tech services company
The technical support's response time and turnaround time as the solution provider are excellent. They go the extra...
Read full review of McAfee Complete Data Protection »
Mohd Fadhil
Security Engineer at a tech services company
The technical support is good.
Read full review of McAfee Web Gateway Cloud Service »
Stephen Odongo
Technical Support Engineer at a tech services company
The technical support is very good and they respond quite quickly.
Read full review of McAfee ePolicy Orchestrator »
Sabina C
Sr. IT Business Analyst at a financial services firm
I didn't need to contact technical support for McAfee Total Protection.
Read full review of McAfee Total Protection for Data Loss Prevention »
JonathanChawatama
IT Security Consultant at a comms service provider
I'd rate technical support seven out of ten. Every year we have to go through product certifications, so we hardly...
Read full review of McAfee Complete Data Protection »
Anatolii Konstantynov
Project Engineer at a tech services company
When contacting support, we would have to wait days before getting a response, and other times they were not able to...
Read full review of McAfee Complete Data Protection »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Yash Rana
Manager IT at a transportation company
The technical support of McAfee is good and that is why we use McAfee products. The support and protection is very...
Read full review of McAfee Complete Data Protection »
JonathanChawatama
IT Security Consultant at a comms service provider
McAfee technical support is ok, but we do not contact them very often. Every year, they impose certifications on us,...
Read full review of McAfee ePolicy Orchestrator »
SambhajiBhosale
Network Security Consultant at a tech services company
The technical support of McAfee is great.
Read full review of McAfee ePolicy Orchestrator »
Abel Abenemi
IT Lead\Network Security Analyst at a energy/utilities company
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »
Anonymous User
Network Architect at a tech services company
I've never dealt with technical support in the past. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of McAfee Web Protection [EOL] »
Jagadeesh Amarnath
Senior Technical Team Lead at a tech consulting company
The technical support is good. It's easy for us to reach support whenever we experience any issues. They put us right...
Read full review of McAfee Complete Data Protection »
RajuBhatt
retired
I've never had to reach out to the support.
Read full review of McAfee Complete Data Protection »
Sambhaji Bhosale
Cyber security consultant at a tech vendor
The technical support has been excellent with no reported issues.
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Technical Support

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