Compare Dell Technologies vs Instana

Dell Technologies

Based on 1777 reviews.

Instana

Based on 16 reviews.

Latest Research

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

June 2025

Instana Infrastructure Monitoring vs. Dell CloudIQ

Updated: June 2025

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

June 2025

Dell CloudIQ vs. Instana Infrastructure Monitoring

Updated: June 2025

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Instana Infrastructure Monitoring

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech

Popular Solutions

Dell PowerEdge Rack Servers

130 reviews

Dell Unity XT

17 reviews

VxRail

30 reviews

Instana Dynamic APM

5 reviews

Instana Infrastructure Monitoring

2 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Financial Services Firm

26%

Computer Software Company

13%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Muhammad Jawwad Hassan
IT Consultant at Arcana Info
Our company uses the solution for one of our bank clients. We use App Connect middleware to monitor services and...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I use the solution in my company, especially if an application is down and it is considered to be a P1 issue or a...
Read full review of Instana Infrastructure Monitoring »

Review 1 of 2

Customer Service

AnjaneyaVara Prasad
Solution Architect at a tech vendor
I would rate the technical support a nine out of ten since they offer good support. They assist with fixing bugs or...
Read full review of Dell PowerProtect DD (Data Domain) »
AdityaKumar3
Working Student at HELLA
Dell PowerScale's support is good.
Read full review of Dell PowerScale (Isilon) »
Vaidyanathan Swaminathan
Co-Founder at Tech RIdge Solutions
Technical support is somewhere around six or seven on a scale from one to ten. The challenge is that support is not...
Read full review of PowerEdge C »
Rolando-Rodriguez
Pre sales Engineer at Sonda S.A.
I haven't had any experience with tech support because I'm in presales.
Read full review of VxRail »
Brian Ricci
President at Pinnacle Computer Services, Inc.
Customer service and support are excellent. Although we are self-sufficient and rarely need assistance, when we do...
Read full review of Dell PowerEdge Rack Servers »
Juan LuisNuñez
Engineering Director at MC Microcomputación
We haven't had to raise support tickets often. Initially, we try to solve issues using the knowledge base. Our...
Read full review of Dell OpenManage Enterprise »
Regtechmgr67
Regional Technical Manager CST at a tech services company
The technical support is good but they are not well organized.
Read full review of Dell XtremIO »
Anonymous User
Group Technology Ops Executive at a retailer
Support has always been good. Support, service, all of that, has been good. The guys have been knowledgeable, they...
Read full review of Dell Unity XT »
Anonymous User
Deputy director at a tech services company
The response time and quality of the technical support are satisfactory. I would rate them a nine out of ten.
Read full review of Dell ECS »
Anonymous User
Storage Architect at a healthcare company
Technical support has always been pretty good. Customer service includes the guys who come in and replace the drives...
Read full review of Dell Unity XT »
Anonymous User
Data Center Manager at a manufacturing company
Dell's tech support has been good overall. While we rarely need assistance, finding the right entry point into their...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Director of Technology at a construction company
Initially, they had a lot of issues when I bought it as they were understaffed. So, it was a little bit hard to get...
Read full review of VxRail »
Amine Koulali Idrissi
Senior Infrastructure Consultant at FORUM INTERNATIONAL
The technical support was slightly impolite in my experience.
Read full review of Dell NetWorker »
Klodian Maloku
Director of IT at Sigal
I am satisfied with their technical support.
Read full review of Dell PowerEdge Rack Servers »
Mikko Peltoniemi
Director of IT at Star Kay White
I assess customer service and technical support as very good. I have found them to be very knowledgeable and very...
Read full review of Dell PowerStore »
Paul Croteau
Senior Solution Architect at Rackspace
Our support teams work with the actual Dell EMC support team. We are not engaging Dell EMC tech support a whole lot,...
Read full review of Dell PowerMax »
Chris Heuvel
System Engineer at Federal Data Systems
I have worked with customer support before. My impressions of Dell PowerEdge Rack Servers support specifically are...
Read full review of Dell PowerEdge Rack Servers »
Mac Wang
Project Manager at Realnux
The solution's technical support is better than Panasas. They resolve the issues quickly.
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Manager at a pharma/biotech company
I have not contacted technical support. I didn't have any issues during the installation.
Read full review of Dell PowerEdge Rack Servers »
Paul Croteau
Senior Solution Architect at Rackspace
Our relationship with Dell EMC is fantastic. We have very smart storage engineers, and they in turn work with Dell...
Read full review of Dell PowerMax »
ChristopheHensotte
IT System Engineer at a manufacturing company
The customer service is excellent, but we don't always get deployment support.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Deputy Manager Systems at a comms service provider
I would give technical support a rating of 10/10.
Read full review of Dell Unity XT »
Anonymous User
Systems Consultant at a tech company
Technical support is excellent.
Read full review of Dell VPLEX »
Anonymous User
Network and Telecommunication Manager at a educational organization
The product's support is good and proactive. There are times when they see the problem beforehand.
Read full review of Dell PowerConnect Switches [EOL] »
OlegIvanov
General Director at miromix unitedMiroMIX United
Support-wise, Dell PowerConnect Switches look like the rest of the products in the market. My company doesn't have to...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
RSI
It was a little bit complicated at the beginning because there were two products. There was the software part, which...
Read full review of VxRail »
Olivier Le Leuch
Architecte Cloud/Storage at a financial services firm
I have not interacted with their support for the PowerEdge servers. It is the administrator who deals with the support.
Read full review of Dell PowerEdge Rack Servers »
Martin De Silva
Product Owner at a retailer
Technical support, from my experience with the vendor, has been good. We're satisfied with the level of service Dell...
Read full review of Dell Avamar »
AdnanAli1
Manager at Necsol
Dell support is satisfactory. I always have a good experience with it.
Read full review of Dell PowerEdge M »
Anonymous User
IT Engineer
I think I called once, when I deployed the first box myself, to validate whether the setup was correct. And also with...
Read full review of Dell Unity XT »

Review 1 of 30

Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I rate the technical support a nine and a half out of ten.
Read full review of Instana Infrastructure Monitoring »
RuchilShah
IT Executive at eInfochips (An Arrow Company)
Support was good before. Now, something is lacking. The support must be faster and more knowledgeable.
Read full review of Instana Dynamic APM »
Alan Thompson
Monitoring & Observability Consultant at Yara International ASA
I've never had any issues there. It's good.
Read full review of Instana Dynamic APM »
Muhammad Jawwad Hassan
IT Consultant at Arcana Info
We have issues with IBM support. They are not very reliable and are slow to respond. We are partners with IBM but...
Read full review of Instana Dynamic APM »
Romelia Mendivil
Project development coordinator at Grupo Tress Internacional
When we encountered a problem, I raised a ticket with our IT department. This occurred because we had changed the...
Read full review of Instana Dynamic APM »
Dorian Sezen
Managing Partner at Kloia
The solution's technical support is helpful. I rate the technical support an eight out of ten.
Read full review of Instana Infrastructure Monitoring »
Ilya Agayev
NMS/OSS Architect, Business Value Services Team Leader at Comm-IT
We've reached out several times to customer support and they've been very good.
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
Customer support is generally responsive, although occasional delays can occur. Currently, it's satisfactory, not...
Read full review of Instana Dynamic APM »
Anonymous User
student at a tech services company
As far as operational complexity goes, we didn't have a lot of issues. Whenever we faced issues with the data not...
Read full review of Instana Dynamic APM »
Anonymous User
Chief Operations Officer at a comms service provider
Technical support depends on the different topics. I would say that they are average because security has been a bit...
Read full review of Instana Dynamic APM »
Anonymous User
Senior Engineer at a computer software company
We have raised a ticket to the solution's technical support team regarding some errors. It is taking a longer time to...
Read full review of Instana Dynamic APM »
Anonymous User
Cloud Architect at a computer software company
It seems there isn't any challenge with technical support, but I'm not the right person to comment on the technical...
Read full review of Instana Dynamic APM »
Reviewer345224
Sr. Devops Engineer at Techsign
The technical support services are good.
Read full review of Instana Dynamic APM »

Review 1 of 13

Technical Support

No Data Available

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