Compare Dell Technologies vs Instana

Dell Technologies

Based on 2606 reviews.

Instana

Based on 16 reviews.

Latest Research

Buyer's Guide

Instana Infrastructure Monitoring vs. Moogsoft

November 2026

Instana Infrastructure Monitoring vs. Moogsoft

Updated: November 2026

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

November 2026

Instana Infrastructure Monitoring vs. Dell CloudIQ

Updated: November 2026

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

November 2026

Dell CloudIQ vs. Instana Infrastructure Monitoring

Updated: November 2026

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Instana Infrastructure Monitoring

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech

Popular Solutions

Dell PowerEdge R-Series

197 reviews

Dell Business Laptops

248 reviews

Dell PowerStore

171 reviews

Instana Dynamic APM

0 reviews

Instana Infrastructure Monitoring

0 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Financial Services Firm

12%

Comms Service Provider

10%

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Muhammad Jawwad Hassan
IT Consultant at Arcana Info
Our company uses the solution for one of our bank clients. We use App Connect middleware to monitor services and...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I use the solution in my company, especially if an application is down and it is considered to be a P1 issue or a...
Read full review of Instana Infrastructure Monitoring »

Review 1 of 2

Customer Service

Shaun Sheng
Technical Support at a tech vendor
Dell's technical support is generally very good. Whether we have pro support plus or just the basic level, they are...
Read full review of Dell vSAN Ready Nodes »
Oladipo Ajagbe
Senior Technical Manager at The Source Computers Limited
In terms of evaluating the customer service and tech support that comes from Dell, I would say it is incredible. Dell...
Read full review of Dell PowerEdge R-Series »
Matthew Seckora
President at a tech consulting company
On Dell support, it is nice to have availability when you go to support.dell.com, as you can instantly chat in, make...
Read full review of Dell Business Laptops »
Gehad Said
Senior Presales Solutions Engineer at rawasedtech
I think efficiency in the operation for Dell PowerStore sometimes requires opening new cases with Dell to...
Read full review of Dell PowerStore »
Ayodeji Oyewole
Managing Director at Atlantic factorial
When you need to change parts, you might need to wait a while for the technical support.
Read full review of Dell PowerFlex »
Amarjit Rathee
Associate Vice President at Hitachi Systems, Ltd.
The support is excellent. The remote team is proactive.
Read full review of Dell ObjectScale »
Jake Summers
IT Support Tech at Mapfre
I would rate the customer service and support an eight out of 10. I have had good experiences with Dell support....
Read full review of Dell PowerEdge R-Series »
Abdul-Salam
Sr. Manager - System Analyst (Datacenter Infrastructure) at Sohar International
Dell EMC's technical support is excellent. The backend support is very strong, just like the implementation team....
Read full review of Dell PowerMax »
Saleh Khalid
computer scientist at Imam University
I would rate technical support a strong four.
Read full review of VxRail »
Eoin O’Brien
Director of Global Platform at a computer software company
I would evaluate Dell support as a nine out of ten. Any instance that we've had to open with Dell or any support...
Read full review of Dell PowerStore »
HansThilen
System Technician at Lidingö stad
Dell offers very good technical support to its users. The solution's technical support team is very fast. I rate the...
Read full review of Dell EqualLogic PS series »
Michael Pereira
Representante comercial at a consultancy
I have never needed customer support, but I know from other products that they are very competent and easy to access.
Read full review of Dell PowerVault »
Khaleelahamedm Khaleelahamedm
Enterprise architect at a tech services company
My experience with Dell's customer support is good, and I find it to be reliable.I rate Dell's customer support a...
Read full review of Dell Business Laptops »
Anonymous User
Engineer at a healthcare company
It's been always stable, so we haven't really required much support.
Read full review of Dell PowerMax »
Anonymous User
Senior Solutions Architect at a tech services company
Technical support is very, very good. I'm satisfied with the level of service we receive form them.
Read full review of DD Boost »
TahaNabeeh
Head Of Operations at Alameda Healthcare
Regarding technical support from Dell, it is very good. If I were to rate support on a scale from zero to ten points,...
Read full review of Dell PowerScale »
rrukhaiyar573
Technical Manager at a recreational facilities/services company
When you have Dell support, you can be assured that you will receive comprehensive assistance. However, while...
Read full review of Dell XtremIO »
Anonymous User
Technical Specialist at a tech services company
EMC technical support is good in India. They meet the SLAs well.
Read full review of VNX [EOL] »
Anonymous User
Senior Technologist at a university
I would rate the technical support by Dell as excellent; I'm very happy with Dell support.
Read full review of Dell PowerScale »
Anonymous User
Architect at a tech company
The technical support was very good for both the NetApp OCI and the EMC ViPR.
Read full review of Dell Storage Resource Manager (SRM) »
Vikas Chauhan
Director at i5 Concepts Private Limited
Their customer support is exceptional. They consistently provide timely and high-quality support, the response time...
Read full review of Dell PowerEdge T-Series »
Siva Padmanabhan
IT Officer at Queens University Belfast
The pricing is a little bit higher, however, for the support you get, it's worth it.
Read full review of Dell PowerEdge R-Series »
DanRogers
Solutions Architect at a energy/utilities company
The technical support is not so great. They had the VMware personnel trying to help us out. We had some issues on one...
Read full review of VxRail »
Johan Malan
System administrator at a mining and metals company
VxRail comes from Dell and they have a one-stop service. You can work with Dell to get everything solved. Any issues...
Read full review of VxRail »
Husam Kabaha
CTO at Mechkar
We are satisfied with technical support.
Read full review of Dell PowerEdge FX [EOL] »
Bryan Wood
Infrastructure Engineer & Director at a healthcare company
With Dell, I would give a rating of 10. I am part of the DSE program, Designated Support Engineers. I believe that...
Read full review of Dell PowerProtect Data Domain »
Müfit Metin
Business Development Manager at a tech services company
Dell's support in Turkey has helped us so much in the project, especially the salesperson. He supported us so much,...
Read full review of VxRail »
Anonymous User
Director of IT at a hospitality company
We have had a great experience with customer service and support. I rate them ten out of ten.
Read full review of Dell PowerEdge MX- Series »
Letarik Terefe
Information Technology Division Director at Ethiopian Roads Administration
We haven't contacted technical support recently. We want it decommissioned right now.
Read full review of Dell Avamar »
Dag Lund
Chief Technology Officer at Edge IT
I have only good experiences with both customer service and technical support for Dell PowerEdge XE-Series.
Read full review of Dell PowerEdge XE-Series »

Review 1 of 30

Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
Customer support is generally responsive, although occasional delays can occur. Currently, it's satisfactory, not...
Read full review of Instana Dynamic APM »
Muhammad Jawwad Hassan
IT Consultant at Arcana Info
We have issues with IBM support. They are not very reliable and are slow to respond. We are partners with IBM but...
Read full review of Instana Dynamic APM »
Romelia Mendivil
Project development coordinator at Grupo Tress Internacional
When we encountered a problem, I raised a ticket with our IT department. This occurred because we had changed the...
Read full review of Instana Dynamic APM »
Dorian Sezen
Managing Partner at Kloia
The solution's technical support is helpful. I rate the technical support an eight out of ten.
Read full review of Instana Infrastructure Monitoring »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I rate the technical support a nine and a half out of ten.
Read full review of Instana Infrastructure Monitoring »
Ilya Agayev
NMS/OSS Architect, Business Value Services Team Leader at Comm-IT
We've reached out several times to customer support and they've been very good.
Read full review of Instana Dynamic APM »
RuchilShah
IT Executive at eInfochips (An Arrow Company)
Support was good before. Now, something is lacking. The support must be faster and more knowledgeable.
Read full review of Instana Dynamic APM »
Alan Thompson
Monitoring & Observability Consultant at Yara International ASA
I've never had any issues there. It's good.
Read full review of Instana Dynamic APM »
Anonymous User
Cloud Architect at a computer software company
It seems there isn't any challenge with technical support, but I'm not the right person to comment on the technical...
Read full review of Instana Dynamic APM »
Anonymous User
student at a tech services company
As far as operational complexity goes, we didn't have a lot of issues. Whenever we faced issues with the data not...
Read full review of Instana Dynamic APM »
Reviewer345224
Sr. Devops Engineer at Techsign
The technical support services are good.
Read full review of Instana Dynamic APM »
Anonymous User
Senior Engineer at a computer software company
We have raised a ticket to the solution's technical support team regarding some errors. It is taking a longer time to...
Read full review of Instana Dynamic APM »
Anonymous User
Chief Operations Officer at a comms service provider
Technical support depends on the different topics. I would say that they are average because security has been a bit...
Read full review of Instana Dynamic APM »

Review 1 of 13

Technical Support

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