Compare Dell Technologies vs Instana

Dell Technologies

Based on 1900 reviews.

Instana

Based on 16 reviews.

Latest Research

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

November 2025

Instana Infrastructure Monitoring vs. Dell CloudIQ

Updated: November 2025

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

November 2025

Dell CloudIQ vs. Instana Infrastructure Monitoring

Updated: November 2025

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Instana Infrastructure Monitoring

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech

Popular Solutions

Dell PowerEdge R-Series

160 reviews

Dell Unity XT

15 reviews

Dell PowerStore

99 reviews

Instana Dynamic APM

4 reviews

Instana Infrastructure Monitoring

1 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

10%

Financial Services Firm

Government

Financial Services Firm

24%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Igor Tiskov
Senior Virtualization Engineer at a tech vendor
Our main use case for Dell PowerEdge R-Series is the private cloud capability for the company.
Read full review of Dell PowerEdge XR-Series »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Muhammad Jawwad Hassan
IT Consultant at Arcana Info
Our company uses the solution for one of our bank clients. We use App Connect middleware to monitor services and...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I use the solution in my company, especially if an application is down and it is considered to be a P1 issue or a...
Read full review of Instana Infrastructure Monitoring »

Review 1 of 2

Customer Service

Niraj Shah
Founder Owner at Interface
Technical support is very good. They offer round-the-clock technical support, and we have many other resources...
Read full review of Dell PowerEdge C- Series »
Branko Cirovic
Storage Engineer at Comtrade Group
The tool's support is good.
Read full review of Dell PowerScale (Isilon) »
GehadSaid
Senior Presales Solutions Engineer at Metra Group
The customer service and support team is very good. Whenever I open a case with Dell, they are available to assist us...
Read full review of Dell PowerMax »
Harinder Singh
Systems Architect at Cisco
The support from Dell ECS is better than NetApp. I rate the support from Dell ECS a nine out of ten.
Read full review of Dell ObjectScale »
Muzamil Yakub
Chief Executive Officer at Infoview Limited
It's really good. Especially once you subscribe to the pro support, their support is excellent. If they have parts...
Read full review of Dell PowerEdge R-Series »
Balázs Gál
IT & Broadcast Engineer at TV2 Media Group Ltd.
We had some issues with level 1 support. We had to fight with them on repeated issues. We asked them if they could...
Read full review of Dell PowerScale (Isilon) »
Chris-Stanley
IT Manager at Celtic Manor Resort
I would rate technical support as a 10 out of 10.
Read full review of VxRail »
WalterMHLONGO1
Executive Manager, IT Operations
Technical support of Dell EMC ECS is fine as long as you are paying your licensing for both software and hardware. If...
Read full review of Dell ObjectScale »
Anonymous User
Works at a financial services firm
We have not contacted technical support. We have only had a few issues that we were able to resolve.
Read full review of Dell NetWorker »
Anonymous User
IT System Administrator at a aerospace/defense firm
I give the support a 10 out of 10. The people are a 10 but I´ll give the waiting time that it takes to get to the...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Product owner at a tech services company
Dell's support operates with the precision of a well-oiled machine. The proactive insights gleaned from Cloud IQ...
Read full review of VxRail »
Anonymous User
Technical Support Manager at a computer software company
When I tried to open a ticket with the Dell EMC team, during the installation phase, they kept bouncing me from one...
Read full review of Dell PowerStore »
Saleh-Khakwani
Senior Technical Consultant at DWP Technologies
The solution's tech support team responds depending on the criticality of the problem. For a very critical issue,...
Read full review of Dell PowerProtect Data Manager »
David Winegar
Network Admin at Jefferson County Washington
Technical support is perfect. We use it all the time.
Read full review of Dell SC Series »
Anonymous User
IT Infrastructure and DWH/BI Manager
Good.
Read full review of Dell Unity XT »
Anonymous User
Chief Technology Officer at a tech services company
I think the customer support at Dell is adequate, at least when it comes to their server support team. Some other...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Co-Founder at a tech services company
I did not contact Dell support for this Dell EMC PowerStore solution but I have contacted them before for other...
Read full review of Dell PowerStore »
Kamel Malti
Analyste De Systèmes Informatiques at a comms service provider
Dell support is crucial. It's important to us that the vendor responds and respects the SLA. We don't anticipate any...
Read full review of Dell PowerMax »
Anonymous User
Associate Director, Health Information Technologies at a university
Dell's support is fantastic. We've never really had any problems with them. I would rate them an eight out of ten.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Asst.Manager - IT Operations at a retailer
One thing I would like to explicitly mention here is the EMC support. It is by far one of the best supports you will...
Read full review of VNX [EOL] »
Mikael Hellström
IT Manager at Regional Health Services
The technical support is very good.
Read full review of Dell PowerMax »
Jaseer Kaipancheri
IT Manager at a hospitality company
When I had an incident, the support was good. I would rate it a nine out of ten.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Technical Consultant at a tech services company
Technical support should be a lot better.
Read full review of Dell NetWorker »
Anonymous User
Owner at a tech services company
I would give the technical support nine out of ten.
Read full review of Dell Avamar »
Nick Goodman
Solutions Architect at a tech services company
Regarding Copilot - which is what they called their support, pre-Dell EMC - people have always had nothing but great...
Read full review of Dell SC Series »
Anonymous User
President & Chief Executive Officer at a comms service provider
The solution's technical support has been fantastic, especially with the CloudIQ integration. Our company has had a...
Read full review of Dell PowerStore »
Anonymous User
Manager, Technical Operations at a construction company
The support for Dell PowerStore is exceptional; I would rate it at probably an eight or nine out of ten.
Read full review of Dell PowerStore »
Anonymous User
Systems Consultant at a tech services company
Sometimes our customers use tech support but, generally, tech support is in order.
Read full review of Dell Unity XT »
Mohamed Abdel Salam
Senior Sells at Enterprise Sigma Technology
I would rate customer service as nine out of ten.
Read full review of Dell PowerMax »
Atul Pandya
Project Engineer at Concept Information Technologies India Pvt. Ltd.
The technical support from Dell is very poor, especially in terms of response time. However, when their technical...
Read full review of Dell Avamar »

Review 1 of 30

RuchilShah
IT Executive at eInfochips (An Arrow Company)
Support was good before. Now, something is lacking. The support must be faster and more knowledgeable.
Read full review of Instana Dynamic APM »
Alan Thompson
Monitoring & Observability Consultant at Yara International ASA
I've never had any issues there. It's good.
Read full review of Instana Dynamic APM »
Muhammad Jawwad Hassan
IT Consultant at Arcana Info
We have issues with IBM support. They are not very reliable and are slow to respond. We are partners with IBM but...
Read full review of Instana Dynamic APM »
Romelia Mendivil
Project development coordinator at Grupo Tress Internacional
When we encountered a problem, I raised a ticket with our IT department. This occurred because we had changed the...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I rate the technical support a nine and a half out of ten.
Read full review of Instana Infrastructure Monitoring »
Dorian Sezen
Managing Partner at Kloia
The solution's technical support is helpful. I rate the technical support an eight out of ten.
Read full review of Instana Infrastructure Monitoring »
Ilya Agayev
NMS/OSS Architect, Business Value Services Team Leader at Comm-IT
We've reached out several times to customer support and they've been very good.
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
Customer support is generally responsive, although occasional delays can occur. Currently, it's satisfactory, not...
Read full review of Instana Dynamic APM »
Anonymous User
Cloud Architect at a computer software company
It seems there isn't any challenge with technical support, but I'm not the right person to comment on the technical...
Read full review of Instana Dynamic APM »
Reviewer345224
Sr. Devops Engineer at Techsign
The technical support services are good.
Read full review of Instana Dynamic APM »
Anonymous User
student at a tech services company
As far as operational complexity goes, we didn't have a lot of issues. Whenever we faced issues with the data not...
Read full review of Instana Dynamic APM »
Anonymous User
Chief Operations Officer at a comms service provider
Technical support depends on the different topics. I would say that they are average because security has been a bit...
Read full review of Instana Dynamic APM »
Anonymous User
Senior Engineer at a computer software company
We have raised a ticket to the solution's technical support team regarding some errors. It is taking a longer time to...
Read full review of Instana Dynamic APM »

Review 1 of 13

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.