Compare Dell Technologies vs Instana

Dell Technologies

Based on 1846 reviews.

Instana

Based on 16 reviews.

Latest Research

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

September 2025

Instana Infrastructure Monitoring vs. Dell CloudIQ

Updated: September 2025

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

September 2025

Dell CloudIQ vs. Instana Infrastructure Monitoring

Updated: September 2025

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Instana Infrastructure Monitoring

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech

Popular Solutions

Dell PowerEdge R-Series

149 reviews

Dell Unity XT

15 reviews

VxRail

30 reviews

Instana Dynamic APM

4 reviews

Instana Infrastructure Monitoring

1 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

Government

Financial Services Firm

24%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ravi Ramananda
Assistant VP, Information Technology at a insurance company
We are using Dell PowerEdge R-Series for multiple applications, majorly for virtualization solutions. We are using...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Muhammad Jawwad Hassan
IT Consultant at Arcana Info
Our company uses the solution for one of our bank clients. We use App Connect middleware to monitor services and...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I use the solution in my company, especially if an application is down and it is considered to be a P1 issue or a...
Read full review of Instana Infrastructure Monitoring »

Review 1 of 2

Customer Service

Gouranga Maiti
Sr. Project Manager -IT at ITC Ltd
Dell's support is nice.
Read full review of Dell XtremIO »
Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
Because I am the inspector at our company I simply call my global instructor or another linked instructor if I need...
Read full review of Dell Avamar »
Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
Typically, issues are escalated to me, and I deal with problems on my own. However, I have been in touch with...
Read full review of Dell NetWorker »
MirziyodMirsaatov
CEO at Top-IT Solutions Ltd
It's ok because we have our own support and our own distributors for the vendor's part.
Read full review of Dell PowerProtect DD (Data Domain) »
Louie Clarke
Senior Business Manager (Europe) at a tech consulting company
I do not work directly with the hardware, so I cannot speak from a quality perspective and compare it to others, but...
Read full review of Dell PowerEdge R-Series »
GaurangPatel
Technical Director at Allot Group
The technical support is reasonable but I feel that the turnaround time is very high and can be improved.
Read full review of Dell SC Series »
Saleh Khalid
computer scientist at Imam University
I would rate technical support a strong four.
Read full review of VxRail »
Muzammil Nasim
Software Architect at a manufacturing company
I rate Dell support eight out of 10. The technical support is good, but we had to involve a contractor, which caused...
Read full review of Dell PowerEdge XE-Series »
Anonymous User
System Administrator at a mining and metals company
The people who supported it did a very good job. If it gets messed up, it is not easy to fix, but on a day-to-day...
Read full review of Dell Avamar »
Anonymous User
VP IT Operations at a computer software company
Their support for their solutions is one of the best aspects of Dell.
Read full review of Dell PowerEdge R-Series »
Libeesh Moidunni
General Manager of IT Infrastructure at Samsung
The technical support is very good. The tech support team has a deep, in-depth knowledge of the product and their...
Read full review of Dell Encryption Enterprise [EOL] »
Mikko Peltoniemi
Director of IT at Star Kay White
I find Dell's customer service and technical support exceptional. All the support personnel have been very...
Read full review of Dell PowerEdge R-Series »
Jatin Patel
Senior Technical Consultant at a tech services company
Customer service response for break/fix issues and support documentation for Dell PowerEdge Rack Servers has been...
Read full review of Dell PowerEdge R-Series »
Samr Momani
IT Director at Essra hospital
We had some performance issues after our initial setup and they managed to resolve all the problems. I haven't needed...
Read full review of Dell PowerVault »
Anonymous User
Systems / Security Administrator
Technical support has not been needed.
Read full review of VxRail »
Anonymous User
IT System Administrator at a aerospace/defense firm
I give the support a 10 out of 10. The people are a 10 but I´ll give the waiting time that it takes to get to the...
Read full review of Dell PowerEdge R-Series »
Jin Park
Manager at a healthcare company
I would rate the support for this solution a seven out of ten. The quality of support depends on the agent you deal...
Read full review of Dell PowerScale (Isilon) »
Dave Homp
Manager of Storage and Backup at a healthcare company
Our experience with technical support depends. That mid-range is probably not the strong suit in terms of Dell EMC...
Read full review of Dell Unity XT »
Mohammad Reza Ghazaei
Network manager at Farabi
I've never dealt with technical support in the past.
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Architect at a government
Tech support is very good. We haven't had many of serious issues, and the issues we have had have been dealt with...
Read full review of Dell Unity XT »
Anonymous User
Systems Engineer at a financial services firm
The technical support is good. However, the support portal needs fixing. Accessing a service request on the support...
Read full review of Dell Unity XT »
Anonymous User
Senior Solutions Architect at a tech services company
The technical support is very special, really. I like it and overall I am very satisfied with the services.
Read full review of DD Boost »
Jasdevjuneja
Works
Dell support for Dell PowerMax is exceptional, rating a perfect 10 out of 10. The support team is highly capable and...
Read full review of Dell PowerMax »
Maurizio Davini
CTO at a university
Dell EMC's customer and technical support are the best in the market, for sure. We have almost all the Dell EMC...
Read full review of Dell PowerStore »
Crispin Ferreira
Cloud Solutions Architect at a tech vendor
I evaluate the customer service support for Dell PowerEdge Rack Servers as pretty rock solid and top-notch,...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Technical Sales Architect at a tech services company
We have received excellent support from EMC and now Dell.
Read full review of VNX [EOL] »
Anonymous User
Network and Telecommunication Manager at a educational organization
The product's support is good and proactive. There are times when they see the problem beforehand.
Read full review of Dell PowerConnect Switches [EOL] »
Manar Helal
Senior Engineer at ENPPI
I am very satisfied with the customer support.
Read full review of VxRail »
Anonymous User
Cloud Engineer/System Administrator at a aerospace/defense firm
We have not had to use technical support.
Read full review of Dell Unity XT »
Dario Bartolucci
Senior System Engineer & Storage Architect at Cinetica
I would evaluate customer service and tech support as fair. Nine out of ten times when I open a case, it's solved in...
Read full review of Dell PowerStore »

Review 1 of 30

Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
Customer support is generally responsive, although occasional delays can occur. Currently, it's satisfactory, not...
Read full review of Instana Dynamic APM »
Romelia Mendivil
Project development coordinator at Grupo Tress Internacional
When we encountered a problem, I raised a ticket with our IT department. This occurred because we had changed the...
Read full review of Instana Dynamic APM »
Muhammad Jawwad Hassan
IT Consultant at Arcana Info
We have issues with IBM support. They are not very reliable and are slow to respond. We are partners with IBM but...
Read full review of Instana Dynamic APM »
Dorian Sezen
Managing Partner at Kloia
The solution's technical support is helpful. I rate the technical support an eight out of ten.
Read full review of Instana Infrastructure Monitoring »
Ilya Agayev
NMS/OSS Architect, Business Value Services Team Leader at Comm-IT
We've reached out several times to customer support and they've been very good.
Read full review of Instana Dynamic APM »
RuchilShah
IT Executive at eInfochips (An Arrow Company)
Support was good before. Now, something is lacking. The support must be faster and more knowledgeable.
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I rate the technical support a nine and a half out of ten.
Read full review of Instana Infrastructure Monitoring »
Alan Thompson
Monitoring & Observability Consultant at Yara International ASA
I've never had any issues there. It's good.
Read full review of Instana Dynamic APM »
Reviewer345224
Sr. Devops Engineer at Techsign
The technical support services are good.
Read full review of Instana Dynamic APM »
Anonymous User
Cloud Architect at a computer software company
It seems there isn't any challenge with technical support, but I'm not the right person to comment on the technical...
Read full review of Instana Dynamic APM »
Anonymous User
Senior Engineer at a computer software company
We have raised a ticket to the solution's technical support team regarding some errors. It is taking a longer time to...
Read full review of Instana Dynamic APM »
Anonymous User
Chief Operations Officer at a comms service provider
Technical support depends on the different topics. I would say that they are average because security has been a bit...
Read full review of Instana Dynamic APM »
Anonymous User
student at a tech services company
As far as operational complexity goes, we didn't have a lot of issues. Whenever we faced issues with the data not...
Read full review of Instana Dynamic APM »

Review 1 of 13

Technical Support

No Data Available

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