Compare Dell Technologies vs Infor

Dell Technologies

Based on 1774 reviews.

Infor

Based on 110 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge Rack Servers

130 reviews

17 reviews

30 reviews

12 reviews

0 reviews

10 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Manufacturing Company

15%

Computer Software Company

13%

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
I use Infor LX for the manufacturing business at our plant. I mainly use it for operations such as purchasing,...
Read full review of Infor LX »
Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
I use it to connect Infor LX with Automotive Exchange and Supplier Exchange. This serves as middleware for me.
Read full review of Infor ION »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Nuno França
Executive Director at Onsearch
I work as a subcontractor for a company that worked with them for three to four years.
Read full review of Infor CloudSuite »
Anonymous User
Project Manager at a aerospace/defense firm
We are using ERP to manage all our business processes.
Read full review of Infor LN »

Review 1 of 5

Customer Service

Mike Bellemans
Project manager at Sopraco NV
I haven't contacted the tool's support yet.
Read full review of Dell PowerEdge M »
Michael Schwarzer
Managing Director at INT/box GmbH
The support for the DDB is about eight out of ten.
Read full review of DD Boost »
Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
We have contacted technical support for the issues that we are facing with some of the features and their response to...
Read full review of Dell NetWorker »
YOGESHSINGH
Chief Architect at Orange
Moogsoft's support is very much available on very short notice. We have faced no problem regarding the support, but...
Read full review of Moogsoft »
OussamaLAAFOURA
IT Infrastructure Project Manager at COMPUCOM MAROC
On a scale from one to five, I would give technical support a four.
Read full review of PowerEdge C »
Systemarchi67
Systems Architect at Tebicom SA
Technical support for the solution is good.
Read full review of Dell Unity XT »
Mina_Magdy
Senior Infrastructure Solutions Architect at Benya systems
This product is backed by very powerful support from Dell. If there are any concerns then they become engaged very...
Read full review of Dell PowerProtect DD (Data Domain) »
Hawi Nadew
Data center and cloud solution engineer at IE Network Solutions PLC
As the support for the product is available on-site, we did not face any problems with the technical team.
Read full review of PowerEdge C »
Radu Zgarcea
General Manager at Move IT Smart
I don't usually have the need to contact technical support. I do remember one incident between six and eight years...
Read full review of Dell PowerVault »
Anonymous User
Group manager at a government
During the installation phase, Dell's support services are top-notch. I rate the technical support a six or seven out...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Systems Architect at a non-tech company
So far, the technical support has been very good. The self-service portal for requesting replacement parts is...
Read full review of Dell PowerEdge Rack Servers »
Ahmed_Alaiady
ICT Business Solution Architect at Cloud Technology
Our engineers deal with any support issues we may have.
Read full review of VxRail »
OlegIvanov
General Director at miromix unitedMiroMIX United
Technical support for this product is good.
Read full review of Dell Avamar »
Mikael Hellström
IT Manager at Regional Health Services
The technical support is very good.
Read full review of Dell PowerMax »
Anonymous User
Works at a financial services firm
Experience with technical support varies, sometimes they are very good and other times they are not that good....
Read full review of Dell NetWorker »
James Lowey
CIO at a educational organization
I have worked pretty closely with their engineers over a number of years. They have implemented several different...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Sir Systems Engineer at a tech services company
Technical support has gotten worse since the merger, for example, response time to SR creation. And mainly, if I ask...
Read full review of Dell Unity XT »
Anonymous User
Mestre Eletricista at a energy/utilities company
We have used Dell for 20 years and one of their top priorities is to guarantee if we have an issue, we can solve it...
Read full review of Dell PowerStore »
Matt Hunter
Systems Engineer & Manager at John I. Haas
Dell has always been good to us, even though we're not a massive company. While we are a global company, in terms of...
Read full review of Dell PowerStore »
Anonymous User
Architect at a manufacturing company
We don't reach out to EMC's technical support. We use a third-party.
Read full review of Dell VxBlock System »
BenjaminIghagbon
0
Support for Dell PowerConnect Switches is generally good, but there's room for improvement. Sometimes, the support...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Network Administrator at a construction company
I've used technical support in the past and have found them to be helpful and responsive.
Read full review of Dell PowerConnect Switches [EOL] »
Cliff Taylor
CFO at PETRA CONSTRUCTION CORPORATION
Technical support has been good. We are satisfied with the level of service on offer.
Read full review of PowerEdge C »
Anonymous User
It adviser at a security firm
Dell's technical support is professional, however, they are not very available at the very moment I need them....
Read full review of Dell SC Series »
Sufyan Khan
CTO at New Horizon Computers
In terms of support, Dell EMC support was outstanding. Right now, we've observed some changes in support. It's not as...
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Vice President at a financial services firm
I would give technical support a rating of 9/10.
Read full review of Dell Unity XT »
Anonymous User
Information Technology Solutions Architect at a comms service provider
We are experiencing some issues with Dell's live-chat support as the support is different based on the support...
Read full review of VxRail »
Anonymous User
Engineer at a tech services company
7/10
Read full review of Dell NetWorker »
Jason Weabey
Lead Infrastructure Engineer at Lowe's Companies, Inc.
We have dedicated support. We have a great representative, LaShonda, who helps us navigate that. We also have a TAM,...
Read full review of Dell PowerEdge Rack Servers »
MoinShah
System Administrator at Data Edge Limited
Dell could improve its technical support by enhancing the response time, especially for the initial ticket raised....
Read full review of Dell NetWorker »

Review 1 of 30

Pravinkumar Bhandare
Principal Consultant - Infor M3 at Merino Consulting Services
When support is required, from Infor, it is not available at a large scale. Infor provides one portal for support. We...
Read full review of Infor M3 »
Nakul Oza
Infor M3 Consultant at Wipro Limited
I have contacted technical support, and I would give them a rating of eight out of ten.
Read full review of Infor M3 »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
We use a third-party provider for support.
Read full review of Infor ION »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
I am satisfied with the tech support since they clear tickets on time.
Read full review of Infor M3 »
Haridas Narayanan
Director, Consulting Services at Blue Chip Computer
I would rate technical support at eight out of ten. Particularly in India, the support is excellent. There's a...
Read full review of Infor LN »
AbrahamGeorge
Senior Director of Consulting at Coserve Software Solutions
Yu receive a quick response from support for standard issues. If it's related to customizations, you might need to...
Read full review of Infor LN »
Ilias Jemili
ERP Consultant at a university
Support was helpful. They always replied on time. They were very professional too.
Read full review of Infor LN »
Arturo Ayala
Consultor Lx at Agencias Feduro S.A.
The technical support for Infor is very good, which is one reason my clients continue using their services. This...
Read full review of Infor LX »
RohitPothani
Solutions Architect at Merino Consulting Services
Though the solution's technical support is available for us and provides prompt services if there are any extensions,...
Read full review of Infor CloudSuite »
Nakul Oza
Infor M3 Consultant at Wipro Limited
I have been able to get the help I needed whenever I have contacted technical support. I would give them a rating of...
Read full review of Infor CloudSuite »
Carlos Cardona
Operations Manager at Visual K
The support from Infor VISUAL is good. We create the incidents, and they usually answer on the same day.
Read full review of Infor VISUAL »
Haridas Narayanan
Director, Consulting Services at Blue Chip Computer
Support has been a concern since around 2011 or 2012. The offices in Bangkok or Singapore struggle to comprehend the...
Read full review of Infor CloudSuite »
Dietmar Müller
Key Account Manager at Cronon GmbH
Though I have not contacted the technical support team of Infor LN, I rate Infor LN's support team an eight out of...
Read full review of Infor LN »
Ansa Leonard
Senior EPM/BI Consultant at iOCO Software Distribution Ltd
Most of the time, the technical support team does not provide us with the correct resolution, and as a result, we are...
Read full review of Infor dEPM »
RohitPothani
Solutions Architect at Merino Consulting Services
Infor's technical support is reliable. One can rely on the technical support that Infor provides. I rate Infor's...
Read full review of Infor LN »
Anonymous User
Project Manager at a aerospace/defense firm
We have contacted them. We have a good connection with them. I'd rate them a 10 out of 10.
Read full review of Infor LN »
Rick Hutchinson
Product Manager at a tech vendor
Customer Service: Support is good. We have an assigned CSM who helps us track down help quickly. Technical Support:...
Read full review of Birst »
Anonymous User
Director of Enterprise Applications at a computer software company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Anonymous User
Lead Business Analyst at a tech services company
Customer Service: They do have good team which provides satisfactory customer service. Technical Support: They have...
Read full review of Infor LN »
Solomon Kumar
Director of Sales and Marketing at Informatic Technologies
Customer support from Infor is responsive and addresses issues, but the response time can be delayed, which sometimes...
Read full review of Infor M3 »
Touirass Anass
Senior ERP Infor M3/MOVEX Manager at a tech services company
We work with them via Infor Xtreme or Infor Concierge, which is the new name of Infor Xtreme. They're reactive. I'd...
Read full review of Infor M3 »
Anonymous User
Director BI Services at a tech services company
Customer Service: The level of customer service is very high. Every customer has it's own CSM (Customer Success...
Read full review of Birst »
Kiran Karkera
Director- ERP Consulting at a tech services company
Support for Core ERP is extremely good. Regarding add-ons, with many different technologies involved, support is not...
Read full review of Infor LN »
Anonymous User
IT Director at a manufacturing company
I have contacted Infor's technical support team since we were entering an area where we could have difficulties.
Read full review of Infor LX »
Anonymous User
Senior Data Engineer at a tech company
Personally, I have not interacted with their support team but when my colleagues did they received an average response.
Read full review of Birst »
Anonymous User
Director of Enterprise Data Architecture at a tech services company
Technical support is good.
Read full review of Birst »
Anonymous User
Business Intelligence Consultant
It depends on the module - * Application studio is top notch with Inforxtreme * OLAP server and office plus is...
Read full review of Infor dEPM »
Anonymous User
Business Intelligence Consultant at a tech company
I would give technical support a rating of 9/10.
Read full review of Birst »
Anonymous User
Business Intelligence Manager at a real estate/law firm
Technical support is excellent.
Read full review of Birst »
Anonymous User
Project Manager at a aerospace/defense firm
The support is excellent. It is a great company.
Read full review of Infor LN »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.