Compare Dell Technologies vs Infor

Dell Technologies

Based on 1842 reviews.

Infor

Based on 114 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

147 reviews

15 reviews

30 reviews

11 reviews

0 reviews

11 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

Government

Manufacturing Company

17%

Computer Software Company

11%

Healthcare Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ravi Ramananda
Assistant VP, Information Technology at a insurance company
We are using Dell PowerEdge R-Series for multiple applications, majorly for virtualization solutions. We are using...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
I use Infor LX for the manufacturing business at our plant. I mainly use it for operations such as purchasing,...
Read full review of Infor LX »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »
Nuno França
Executive Director at Onsearch
I work as a subcontractor for a company that worked with them for three to four years.
Read full review of Infor CloudSuite »
Anonymous User
Project Manager at a aerospace/defense firm
We are using ERP to manage all our business processes.
Read full review of Infor LN »

Review 1 of 5

Customer Service

Paolo Corecco
Solution Consultant at Swisscom
I am satisfied with the support.
Read full review of Dell PowerScale (Isilon) »
Moin-Shah
System and Storage Admin at a financial services firm
Technical support for Dell PowerMax NVMe is good, and I am satisfied with the assistance provided.
Read full review of Dell PowerMax »
Vaidyanathan Swaminathan
Co-Founder at Tech RIdge Solutions
I rate the technical support an eight out of ten.
Read full review of Dell PowerPath »
Gehad Said
Senior Presales Solutions Engineer ( DELL EMC & VMware) at NTT DATA
I would recommend Dell's technical support as a nine. The follow-up is good, and supporting Dell PowerVault is very...
Read full review of Dell PowerVault »
Arjun Sadsivam
Solution Architect at a agriculture
The tech support for EMC, especially their PowerMax products, is good. I would rate the technical support at around...
Read full review of Dell VMAX All Flash »
BenjaminIghagbon
0
Support for Dell PowerConnect Switches is generally good, but there's room for improvement. Sometimes, the support...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Principal at Austin Tovey Ltd
I haven't used the technical support.
Read full review of VxRail »
Igor Zheltukhin
Lead Engineer at IBS Platformix
VxRail support is okay, it is not better than Nutanix.
Read full review of VxRail »
Anonymous User
Managing Partner at a tech services company
So far technical support is very reliable, it's very good that way. We haven't engaged tech support so far, but when...
Read full review of Dell Unity XT »
Az On
Graphic Designer at a tech services company
The solution’s technical support team is pretty responsive.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Works at a media company
I would rate the customer service for this solution an eight out of ten.
Read full review of Dell Unity XT »
MuathAlhwetat
SAN and UNIX Administrator at a comms service provider
Technical support for this solution was great. They are very quick to respond.
Read full review of Dell Avamar »
Anonymous User
Chief Information Officer at a computer software company
The support has been phenomenal.
Read full review of Dell PowerStore »
Mikael Hellström
IT Manager at Regional Health Services
The technical support is very good.
Read full review of Dell PowerMax »
Anonymous User
IT Infrastructure and Operations Manager at a comms service provider
We get great local support, and have always had positive experiences when speaking to Dell and using their products.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Ops Manager at a real estate/law firm
While the solution has reached its end of life many years ago, and we haven't had technical support in years, before,...
Read full review of Dell EqualLogic PS series »
Anonymous User
System Administration Team Leader at a educational organization
The support of Dell EMC NetWorker is very good.
Read full review of Dell NetWorker »
PAOLO JONATHAN
Senior Infrastructure Engineer at CROSSWORLD SOLUTIONSTECHNOLOGIES COROPORATION
I'm not the one who interacted with them directly. One of my teammates has been interacting with them. To get the...
Read full review of Dell Encryption Enterprise [EOL] »
Anonymous User
Network Engineer at a tech services company
The technical support is really good. I can open up a chat support session with them, then they can either resolve it...
Read full review of Dell Unity XT »
Anonymous User
Senior Systems Engineer at a manufacturing company
I have used customer service or support for Dell PowerEdge Rack Servers. My impressions working with customer support...
Read full review of Dell PowerEdge R-Series »
James Lowey
CIO at a educational organization
I have worked pretty closely with their engineers over a number of years. They have implemented several different...
Read full review of Dell PowerScale (Isilon) »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
I have worked with the customer service and support for Dell PowerStore, and I have had good experiences with...
Read full review of Dell PowerStore »
Mahendra Panchotiya
IT Lead at Meditab Software, Inc.
The technical support for Dell PowerEdge FX is really good; they are very helpful with their turnaround time. I had...
Read full review of Dell PowerEdge FX [EOL] »
RamziMadi
Solution arhitect at a comms service provider
Dell support generally merits a rating of seven out of ten. Our engineers are highly experienced, so we conduct all...
Read full review of Dell ObjectScale »
Anonymous User
Senior Account Manager at a tech services company
As, generally speaking, Dell EMC is an enterprise solution company, its technical support is always good.
Read full review of Dell Avamar »
Darrell Breeden
Senior Developer at a tech services company
Technical support was the worst possible. Regardless of the fact that we paid for a four-hour turnaround, we were...
Read full review of Dell XtremIO »
Ahmad Asghari
IT-administrator at a tech services company
I am super satisfied with their support. I am impressed. It is great. Assistance is quick, and technicians are there...
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Project Manager at a computer software company
We have not used their support much. The way we are set up, we can't use some of the features such as dial home for...
Read full review of Dell PowerEdge XE-Series »
Anonymous User
Lead Infrastructure Architect at a transportation company
We haven't had any issues with technical support.
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Manager Private Cloud Solutions at ufone
We have regular contact with the customer support team. We recently changed the ECRS server to the LCDRS server. This...
Read full review of Dell CloudIQ »

Review 1 of 30

S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
Infor’s technical support is good. The tickets that we raised had been addressed very well. Our customers prefer L1,...
Read full review of Infor LN »
Nakul Oza
Infor M3 Consultant at Wipro Limited
I have been able to get the help I needed whenever I have contacted technical support. I would give them a rating of...
Read full review of Infor CloudSuite »
Haridas Narayanan
Director, Consulting Services at Blue Chip Computer
I would rate technical support at eight out of ten. Particularly in India, the support is excellent. There's a...
Read full review of Infor LN »
Ahmed_Nagy
Application Manager at a tech services company
I would rate the technical support for the solution at ten out of ten.
Read full review of Infor dEPM »
Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
My contract is with Infor, but E-Service, a subcontractor, handles support. I am not planning to change support...
Read full review of Infor ION »
Enrique Hernandez
CEO & Founder at Genesys Infosec LLC
I would like to point out something important during the project and active project. It's the support. One of the...
Read full review of Infor LX »
Carlos Cardona
Operations Manager at Visual K
The support from Infor VISUAL is good. We create the incidents, and they usually answer on the same day.
Read full review of Infor VISUAL »
Joshua Rajeeva
Managing Director & CEO at Blue Chip Computer
The technical support services are good.
Read full review of Infor CloudSuite »
Ilias Jemili
ERP Consultant at a university
Support was helpful. They always replied on time. They were very professional too.
Read full review of Infor LN »
Dietmar Müller
Key Account Manager at Cronon GmbH
Though I have not contacted the technical support team of Infor LN, I rate Infor LN's support team an eight out of...
Read full review of Infor LN »
Anonymous User
Project Manager at a aerospace/defense firm
The support is excellent. It is a great company.
Read full review of Infor LN »
Anonymous User
Senior BI Specialist at a tech company
I have not used technical support. However, answers to product-related questions are sometimes buried quite deep.
Read full review of Birst »
Anonymous User
Project Manager at a aerospace/defense firm
We have contacted them. We have a good connection with them. I'd rate them a 10 out of 10.
Read full review of Infor LN »
Randall Gatson
Sr ERP Support Analyst at a university
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Read full review of Infor CloudSuite »
Anonymous User
SunSystems Administrator at a energy/utilities company
Customer Service: We implemented Infor PM Q&A as part of a wider Infor SunSystems implementation and used a...
Read full review of Infor dEPM »
Rick Hutchinson
Product Manager at a tech vendor
Customer Service: Support is good. We have an assigned CSM who helps us track down help quickly. Technical Support:...
Read full review of Birst »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor dEPM »
Anonymous User
CIS Consultant at a consultancy
The technical support is average, it could be improved.
Read full review of Infor M3 »
Solomon Kumar
Director of Sales and Marketing at Informatic Technologies
Customer support from Infor is responsive and addresses issues, but the response time can be delayed, which sometimes...
Read full review of Infor M3 »
Anonymous User
Sr. Business Intelligence Consultant at Avantas, LLC
I would give technical support a 6.5/10 rating.
Read full review of Birst »
ROHIT POTHANI
Infor LN manufacturing consultant at a tech vendor
I rate the technical support a three and a half out of five. Infor LN has a support portal, so if our customer...
Read full review of Infor LN »
Anonymous User
IT Programmer/Analyst at a healthcare company
I don't use technical support often, but it's good. I would rate them an eight out of ten. I don't work with them...
Read full review of Infor M3 »
Anonymous User
Business Intelligence Consultant and Birst Expert at a tech consulting company
Technical support has a quick response time and a high quality of service. I would rate them with a 7/10, as there is...
Read full review of Birst »
Amr Elguindy
CIO at AITEK
The support is overall needs improvement.
Read full review of Infor LN »
Anonymous User
Business Intelligence Consultant at a tech company
I would give technical support a rating of 9/10.
Read full review of Birst »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »
Anonymous User
Business Intelligence Consultant
It depends on the module - * Application studio is top notch with Inforxtreme * OLAP server and office plus is...
Read full review of Infor dEPM »
Anonymous User
Director of Enterprise Applications at a computer software company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Anonymous User
Head of Controlling, Planning and DWH at a insurance company
We've dealt with technical support and we are mostly pleased with the level of service on offer. They're pretty...
Read full review of Infor dEPM »
Anonymous User
Functional Strategy Consultant at a tech services company
4/5.
Read full review of Infor dEPM »

Review 1 of 30

Technical Support

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