Compare Dell Technologies vs Infor

Dell Technologies

Based on 993 reviews.

Infor

Based on 53 reviews.

Sample Customers

Popular Solutions

VxRail

84 reviews

Dell PowerEdge Rack Servers

45 reviews

Dell Avamar

40 reviews

Infor LN

6 reviews

Infor M3

4 reviews

Infor CloudSuite Industrial

2 reviews

Top Industries

Computer Software Company

26%

Comms Service Provider

23%

Government

Financial Services Firm

Computer Software Company

30%

Comms Service Provider

20%

Manufacturing Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Brian Moreno
Computer Services Manager at Child Parent Centers
The setup is hybrid right now. It was formerly strictly on-premise and we used it for our file storage and for our...
Read full review of Dell PowerEdge Rack Servers »
Al Vasek
Executive Business Development Manager, Cloud and Managed Services at ConvergeOne

Read full review of Dell-Force10 Campus LAN Switches »
Romas Bunevicius
Director of Business Development at proit
I work at a software development company. We only have about a hundred employees, so we are not big enough to use...
Read full review of Documentum xCelerated Composition Platform »
Anonymous User
Senior Network Engineer at a tech vendor
EqualLogic is part of our production database. It is fast and reliable. It is our production SAN (Storage Area...
Read full review of Dell EqualLogic PS series »
Anonymous User
Technical Consultant at a tech services company
We are using version 3. It's deployed on-premises. We are using it as a DR as of now. We have the Isilon in our...
Read full review of Dell ECS »

Review 1 of 5

Jorge Saraiva
CTO at silicium consulting
We use ION for special integration with sales PMs or other sources.
Read full review of Infor ION »
Jorge Saraiva
CTO at silicium consulting
We use Infor CloudSuite as an ERP solution for manufacturing.
Read full review of Infor CloudSuite Industrial »
Anonymous User
User at a consultancy
We were using Infor WMS for operational management in a product warehouse.
Read full review of Infor CloudSuite WMS »
Anonymous User
Partner/Executive at a consultancy
We are using it for running a manufacturing business. We are using it for all aspects of manufacturing, inventory,...
Read full review of Infor M3 »
Anonymous User
Head of Controlling, Planning and DWH at a insurance company
We primarily use the solution for financial purposes.
Read full review of Infor dEPM »

Review 1 of 5

Customer Service

Adeel Akhtar
Team Lead IT Infrastructure & Datacenter at a financial services firm
If there are any issues, we just open a ticket and are connected with an engineer who helps us solve the problem.
Read full review of VxRail »
Nezar Hamed
Senior Storage Engineer at a financial services firm
Technical support really needs improvement. Getting assistance is a long journey starting with collecting logs. If...
Read full review of Dell NetWorker »
Can-Bolat
Solution architect at GlassHouse
From my perspective as a vendor, the technical support has been fine.
Read full review of Dell PowerProtect Data Manager »
Mario Castillo
Jefe de IT at Asociación de Azucareros de Guatemala
The solution is not that easy to use, but Dell's support is great.
Read full review of Dell Data Protection Advisor »
MuathAlhwetat
SAN and UNIX Administrator at a comms service provider
Technical support for this solution was great. They are very quick to respond.
Read full review of Dell Avamar »
Duco Rob
Founder and CEO at Desktoptowork
Technical support for Compellent was a lot better because for Dell EMC the PowerStore is a new solution and they...
Read full review of Dell PowerStore »
Shams K
Vmware Administrator at Intertech
My experience with the technical support for this product has been good.
Read full review of VxRail »
Gopal Venkatraman
Senior Infrastructure Architect at a leisure / travel company
If there's any issues with a hard drive or any other hardware components, Dell EMC is contacted, then they will call...
Read full review of Dell Unity XT »
Andreas Eberhard
Head of IT at Wild & kupfer
The technical support is good, and I would give it a nine out of ten.
Read full review of VxRail »
Anonymous User
Systems Architect at a tech services company
EMC Technical support is generally very attentive and will escalate to EMC Engineering as needed.
Read full review of ViPR [EOL] »
Anonymous User
Managing Partner at a computer software company
It's pretty good, there are two releases per year.
Read full review of Dell InTrust »
Anonymous User
Backup Administrator at a financial services firm
Customer Service: Excellent, when there is a new firmware update, EMC will call me to do the upgrade without even...
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Head of Professional Solutions at a tech services company
Dell support is fine. It's on an expert level. They are well aware of all the technical to-do's with the product....
Read full review of VxRail »
Vivek Jaiswal
Assistant Manager at Shriram Pistons
Technical support is good. I get support in a timely manner. Since our last installation, which was in March, we have...
Read full review of Dell Avamar »
Anonymous User
Senior Storage Consultant at a financial services firm
Customer Service: On a scale of 1 to 10 : A 10 Technical Support: On a scale of 1 to 10 : A 10 EMC is as far as I am...
Read full review of Symmetrix Remote Data Facility »
Anonymous User
Solutions Architect at a tech services company
I have not used the technical support myself because I'm the architect building out the solution.
Read full review of Dell Unity XT »
Manar Helal
Senior Engineer at ENPPI
I am very satisfied with the customer support.
Read full review of VxRail »
Adalberto Ortiz Gonxalez
User at Professsionales ‘‘em computer
The technical support needs to be improved, and I would give them a six out of ten. They could assign more digital...
Read full review of VxRail »
Anonymous User
Engineer at a legal firm
I have used technical support several times. I have two tickets open right now. They are usually pretty responsive....
Read full review of VxRail »
Anonymous User
Administrador Almacenamiento-Respaldos at Exito
Dell EMC has good technical support. We haven't had to use it for this product, but we have use it for other products...
Read full review of Dell Unity XT »
Anonymous User
Sr. Systems Administrator Manager at a manufacturing company
I have used technical support. I received good customer service and I was able to get my questions answered. It took...
Read full review of Dell SC Series »
Anonymous User
Manager Information Technology at a real estate/law firm
I have not personally worked with the tech support, but the engineers who installed it have worked with EMC's...
Read full review of Dell Unity XT »
Anonymous User
Storage Consultant at a computer software company
The technical support on offer is very good. They have been helpful and responsive. We are quite satisfied with their...
Read full review of Symmetrix Remote Data Facility »
Anonymous User
Network Consultant at a computer software company
We get support for this solution locally and not directly from the Secureworks team. This is a new product and so...
Read full review of Dell Secureworks »
Anonymous User
Senior Engineer, Disaster Recovery at a financial services firm
Their technical support is excellent. We've never had any problem dealing with Avamar in terms of technical support....
Read full review of Dell Avamar »
Anonymous User
DIrecteur Commerical at a tech vendor
The technical support is good. Opening the ticket, the management of the ticket is good. However, when we have to use...
Read full review of Dell Unity XT »
Anonymous User
MAM Support Engineer at a media company
We were satisfied with the customer service.
Read full review of VxRail »
Anonymous User
Director of Infrastructure Services at a tech services company
Technical support was pretty good. However, the Dell/EMC merger has been challenging across the board.
Read full review of Dell Unity XT »
Anonymous User
Senior Solutions Architect at a tech services company
The technical support for this solution is really good. I would rate it an eight out of ten.
Read full review of Dell PowerStore »
Egor Bobryshev
Consultancy Department Chief
Dell EMC's technical support is perfect.
Read full review of Dell Unity XT »

Review 1 of 30

Ahmed_Nagy
Application Manager at a tech services company
Technical support staff are very helpful, and you can have support 24/7. However, because Infor has more than 74...
Read full review of Infor M3 »
Kiran Karkera
Director- ERP Consulting at a tech services company
Support for Core ERP is extremely good. Regarding add-ons, with many different technologies involved, support is not...
Read full review of Infor LN »
Gene Hammons, MBA
Director at a consultancy
Customer Service: Infor is impossible, but if you have a good reseller partner, they can handle just about any...
Read full review of Infor CloudSuite Industrial »
Jorge Saraiva
CTO at silicium consulting
Infor needs to create an online support chat directly embedded in the product. I will never understand why they don't...
Read full review of Infor LN »
Anonymous User
Manager Data Services at a logistics company
Customer Service: Customer service is fantastic! We don't use Birst support often but when we do, they have been...
Read full review of Birst »
Anonymous User
Lead Business Analyst at a tech services company
Customer Service: They do have good team which provides satisfactory customer service. Technical Support: They have...
Read full review of Infor LN »
Anonymous User
Logistic Services Team Leader at a financial services firm
I have no complaints about Infor support.
Read full review of Infor CloudSuite Industrial »
Anonymous User
Business Intelligence Manager at a real estate/law firm
Technical support is excellent.
Read full review of Birst »
Anonymous User
Senior Data Engineer at a tech company
Personally, I have not interacted with their support team but when my colleagues did they received an average response.
Read full review of Birst »
Anonymous User
Senior Payroll Officer at a financial services firm
Customer Service: Customer service is at a moderate level. Technical Support: Technical support is excellent.
Read full review of Infor dEPM »
Amr Elguindy
CIO at AITEK
The support is overall needs improvement.
Read full review of Infor LN »
Anonymous User
Sr. Manager of Enterprise Applications
We found technical support to be very good and responsive. Tier one support has higher technical expertise than with...
Read full review of Birst »
Anonymous User
Functional Strategy Consultant at a tech services company
4/5.
Read full review of Infor dEPM »
Anonymous User
Manager - Presales and Solutions at a tech services company
Birst provides quick and helpful support on raised queries. Overall, the level of technical support is good.
Read full review of Birst »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor dEPM »
Anonymous User
Sr. Tech Specialist/ DBA/BI Developer at a educational organization
I would give technical support a rating of 3/10.
Read full review of Birst »
Anonymous User
Director of Enterprise Data Architecture at a tech services company
Technical support is good.
Read full review of Birst »
Anonymous User
SunSystems Administrator at a energy/utilities company
Customer Service: We implemented Infor PM Q&A as part of a wider Infor SunSystems implementation and used a...
Read full review of Infor dEPM »
Anonymous User
Business Intelligence Consultant at a tech company
I would give technical support a rating of 9/10.
Read full review of Birst »
Anonymous User
Lead, Analytics Global Enterprise & Government at a comms service provider
The technical support is quite fair. Since we are a US-based organization, we required communication with the US on a...
Read full review of Birst »
Anonymous User
Infor ERP LN Analyst at a tech services company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Infor LN »
Anonymous User
Software Engineer BI Analyst at a recruiting/HR firm
Technical support was good. They just couldn't address the performance issues.
Read full review of Birst »
Anonymous User
Technical Specialist at a tech services company
The tech support was an OK experience. Birst depends primarily on their forum for their issues to be resolved.
Read full review of Birst »
Anonymous User
Director BI Services at a tech services company
Customer Service: The level of customer service is very high. Every customer has it's own CSM (Customer Success...
Read full review of Birst »
HareshSuralia
Project Manager, Senior Architect at Wipro
Infor's technical support isn't that good - the response when we have issues is slow.
Read full review of Infor LX »
Anonymous User
Developer at a educational organization
Infor is not very much into the market as of yet, which means that its products are not yet public and this precludes...
Read full review of Infor LN »
Anonymous User
Regional Marketing Communications & Campaigns Manager at a retailer
I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth...
Read full review of Birst »
Anonymous User
‎BI Analyst at a non-tech company
I literally gave up using their support due to their slow response. The business cannot wait weeks to fix an...
Read full review of Infor dEPM »
Anonymous User
Senior BI Specialist at a tech company
I have not used technical support. However, answers to product-related questions are sometimes buried quite deep.
Read full review of Birst »
Anonymous User
IT Programmer/Analyst at a healthcare company
I don't use technical support often, but it's good. I would rate them an eight out of ten. I don't work with them...
Read full review of Infor M3 »

Review 1 of 30

Technical Support

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