Compare Dell Technologies vs Infor

Dell Technologies

Based on 1794 reviews.

Infor

Based on 113 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

132 reviews

15 reviews

30 reviews

12 reviews

0 reviews

10 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Manufacturing Company

17%

Computer Software Company

12%

Healthcare Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge R-Series »

Review 1 of 5

Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
I use Infor LX for the manufacturing business at our plant. I mainly use it for operations such as purchasing,...
Read full review of Infor LX »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »
Nuno França
Executive Director at Onsearch
I work as a subcontractor for a company that worked with them for three to four years.
Read full review of Infor CloudSuite »
Anonymous User
Project Manager at a aerospace/defense firm
We are using ERP to manage all our business processes.
Read full review of Infor LN »

Review 1 of 5

Customer Service

Delfryanto .
Engineer at PT.Password Solusi Sistem
I rate the technical support an eight out of ten.
Read full review of Dell PowerEdge C- Series »
Hans Blaasvær
Managing Director at KT húsið
The technical support for Dell Data Protection is excellent and expensive. Their technical support has a fast...
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
ErmiasGirma
System and Cloud Deployment Engineer at Safaricom Ethiopia plc
The technical support provided is excellent. I'm currently dealing with some issues after finishing the network...
Read full review of Dell Avamar »
Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
Typically, issues are escalated to me, and I deal with problems on my own. However, I have been in touch with...
Read full review of Dell NetWorker »
Abdul-Salam
Sr. Manager - System Analyst (Datacenter Infrastructure) at Sohar International
Dell EMC's technical support is excellent. The backend support is very strong, just like the implementation team....
Read full review of Dell PowerMax »
Nick Hamilton
Enterprise IT Architect at ESTI Consulting Services
Technical support is good.
Read full review of Dell PowerPath »
Anonymous User
Analytics and Sustainment Engineer at a aerospace/defense firm
We have Dell EMC engineers helping us out and doing some over the shoulder training. They are working with our...
Read full review of Dell Unity XT »
Giorgio Pozzi
System Administrator at PORTGUARDIAN.COM SRL
I rate the technical support a nine out of ten.
Read full review of Dell PowerVault »
Anonymous User
Manager Storage And Back Up at a manufacturing company
We had a licensing issue to do with encryption but, other than that, we have not had to use tech support. It took a...
Read full review of Dell Unity XT »
IT1c5b
IT at a manufacturing company
The remote support is excellent. We had a case automatically opened last night, and it is being handled.
Read full review of Dell Unity XT »
Jody Harrison
Director at a university
The solution’s technical support is pretty good. Sometimes, you have to go back and forth with the technical support...
Read full review of Dell PowerStore »
Fred Armantrout
Senior System Specialist at Burns & McDonnell
In most instances, we've had good support with quick resolutions. One incident occurred during an upgrade to a SAN...
Read full review of Vblock [EOL] »
Anonymous User
Director, Marketing & Sales at a tech services company
The solution's technical support team is good, knowledgeable, and quick. On a scale from one to ten, where one is bad...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
IT System Admin Lead at a energy/utilities company
Technical support is five stars out of five. Every time it has dialed home for any of the issues that we have, so far...
Read full review of Dell Unity XT »
Anonymous User
Enterprise Architect at a healthcare company
The customer service for this solution is excellent. We received assistance with a four-hour response time. I would...
Read full review of Dell PowerMax »
Anonymous User
COO at a computer software company
Technical support is good. They have good information and good remote monitoring of the systems. There are good...
Read full review of Dell SC Series »
ManishSrivastava3
Senior Architect at NXP Semiconductors Netherlands B.V. Internet EMEA
The technical support from Dell is satisfactory. On a scale from 1 to 10, I would rate the support as eight.
Read full review of Dell NetWorker »
Anonymous User
Administrador sistema at a maritime company
Their support is brilliant.
Read full review of Dell PowerEdge R-Series »
Ademola Adedoyin
Deputy director at Central Bank of Nigeria
We've not reached any technical support since we started using it. Since we deployed this we have no cause to reach...
Read full review of Dell PowerFlex »
Anonymous User
Broadcast With Dish Network Staff Engineer at a comms service provider
Based on whatever little service my company has used from the support team, I feel they are good. Though the...
Read full review of Dell PowerStore »
Mikael Hellström
IT Manager at Regional Health Services
The technical support is very good.
Read full review of Dell PowerMax »
Anonymous User
Sr. Tech Lead
Customer Service: 3.5/5 Technical Support: 3/5
Read full review of Dell Avamar »
Anonymous User
Technical Consultant at a tech services company
The technical support isn't as good as it could be. They are rather slow to respond. They should work towards getting...
Read full review of Dell Avamar »
abstract
Systems Engineering Manager at a manufacturing company
The technical support has been really great. I have never had a problem that they were not able to get to the bottom...
Read full review of Dell Unity XT »
Mazen Jamal Eddine
Pre-Sale Engineer at Arab Operators
The level of service depends on the type of support with Dell PowerScale (Isilon). If discussing support through...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Unit Manager & Solutions Architect at a tech services company
The experience with Dell services and support has always been good as it is one of the best value adds when providing...
Read full review of VxRail »
Anonymous User
Technical Sales Architect at a tech services company
We have received excellent support from EMC and now Dell.
Read full review of VNX [EOL] »
Rocco Guerriero
Chief Executive Officer at Contour Data Solutions
In terms of customer support for Dell PowerMax, I come from the old EMC world, and you can't get better support than...
Read full review of Dell PowerMax »
Anonymous User
Leiter interne IT und Rechenzentrum at a media company
While previously the realm of technical assistance left much to be desired, with technicians rarely dispatched and...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Design Architect at Alexander Open Systems
This is an interesting question; how to gingerly talk about it? I think in the past, I've always been able to call -...
Read full review of Dell Unity XT »

Review 1 of 30

Mike Potashnick
Director at Corporate Financial Management Systems

Read full review of Infor dEPM »
Arturo Ayala
Consultor Lx at Agencias Feduro S.A.
The technical support for Infor is very good, which is one reason my clients continue using their services. This...
Read full review of Infor LX »
AbrahamGeorge
Senior Director of Consulting at Coserve Software Solutions
Yu receive a quick response from support for standard issues. If it's related to customizations, you might need to...
Read full review of Infor LN »
Ahmed_Nagy
Application Manager at a tech services company
Technical support staff are very helpful, and you can have support 24/7. However, because Infor has more than 74...
Read full review of Infor M3 »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
Infor’s technical support is good. The tickets that we raised had been addressed very well. Our customers prefer L1,...
Read full review of Infor LN »
Ahmed_Nagy
Application Manager at a tech services company
I would rate the technical support for the solution at ten out of ten.
Read full review of Infor dEPM »
Jorge Saraiva
CTO at silicium consulting
Infor needs to create an online support chat directly embedded in the product. I will never understand why they don't...
Read full review of Infor LN »
Enrique Hernandez
CEO & Founder at Genesys Infosec LLC
I would like to point out something important during the project and active project. It's the support. One of the...
Read full review of Infor LX »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
The customer service and support is good. It's called Extreme Support, and it comes with an add-on for customers to...
Read full review of Infor CloudSuite »
Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
My contract is with Infor, but E-Service, a subcontractor, handles support. I am not planning to change support...
Read full review of Infor ION »
Haridas Narayanan
Director, Consulting Services at Blue Chip Computer
I would rate technical support at eight out of ten. Particularly in India, the support is excellent. There's a...
Read full review of Infor LN »
KabilanChakravarthy
HCM Consultant at a healthcare company
The technical support has improved significantly. When I started with the Manila team in the early days, it was...
Read full review of Infor CloudSuite »
Anonymous User
Manager Data Services at a logistics company
Customer Service: Customer service is fantastic! We don't use Birst support often but when we do, they have been...
Read full review of Birst »
Anonymous User
Business Intelligence Manager at a real estate/law firm
Technical support is excellent.
Read full review of Birst »
Kiran Karkera
Director- ERP Consulting at a tech services company
Support for Core ERP is extremely good. Regarding add-ons, with many different technologies involved, support is not...
Read full review of Infor LN »
ROHIT POTHANI
Infor LN manufacturing consultant at a tech vendor
I rate the technical support a three and a half out of five. Infor LN has a support portal, so if our customer...
Read full review of Infor LN »
Anonymous User
‎BI Analyst at a non-tech company
I literally gave up using their support due to their slow response. The business cannot wait weeks to fix an...
Read full review of Infor dEPM »
Sreenivas K
Principal Engineering Manager I at a computer software company
Customer Service: Average. Technical Support: Technical support is average.
Read full review of Birst »
Anonymous User
Director of Enterprise Applications at a computer software company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Touirass Anass
Senior ERP Infor M3/MOVEX Manager at a tech services company
We work with them via Infor Xtreme or Infor Concierge, which is the new name of Infor Xtreme. They're reactive. I'd...
Read full review of Infor M3 »
Anonymous User
Sr. Tech Specialist/ DBA/BI Developer at a educational organization
I would give technical support a rating of 3/10.
Read full review of Birst »
Rajashekar PK
IT Manager at GainInsights Solutions
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of Infor M3 »
Anonymous User
Senior Data Engineer at a tech company
Personally, I have not interacted with their support team but when my colleagues did they received an average response.
Read full review of Birst »
JorgeSaraiva
CTO at SAPO
Infor LN have customer support in India but service could be improved. For example, suppose you're at an airport and...
Read full review of Infor LN »
Anonymous User
Director of Enterprise Data Architecture at a tech services company
Technical support is good.
Read full review of Birst »
Anonymous User
CIS Consultant at a consultancy
The technical support is average, it could be improved.
Read full review of Infor M3 »
Anonymous User
IT Director at a manufacturing company
The system is really stable, so I rarely need to use technical support. I would rate the technical support a 10 as...
Read full review of Infor LX »
Anonymous User
Software Engineer BI Analyst at a recruiting/HR firm
Technical support was good. They just couldn't address the performance issues.
Read full review of Birst »
Anonymous User
Consultant at a computer software company
Customer Service: The level of customer services should be 75-80%. Technical Support: Excellent 90%.
Read full review of Infor dEPM »
Stanislav Koutny
Works
My overall experience contacting Infor technical support is good. I would rate their support a seven out of ten.
Read full review of Infor LN »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.