Compare Dell Technologies vs Infor

Dell Technologies

Based on 2280 reviews.

Infor

Based on 117 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

168 reviews

143 reviews

9 reviews

7 reviews

0 reviews

6 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Construction Company

Manufacturing Company

17%

Construction Company

10%

Comms Service Provider

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Michael Giacco
Vice President at AI ENGINEERS, INC
I have been in the technology world for only 10 years, and coincidentally, my background is in historic restoration,...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »
Adeel Ansari
Project Manager, Program at SPTLabtech
I can highlight a couple of other scenarios regarding my main use case or how I've implemented Infor CloudSuite. One...
Read full review of Infor CloudSuite »
Anonymous User
IT Director at a manufacturing company
I have been working with Infor LX since 1996, which amounts to more than 20 years of experience. The main use cases...
Read full review of Infor LX »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
Infor Ln Manufacturing Consultant at a tech vendor
I am a user of Infor and occasionally use Salesforce as well. I have been using Infor for close to a decade. I am a...
Read full review of Infor LN »

Review 1 of 5

Customer Service

Sufyan Khan
Head of Sales and Operations at New Horizon Computers
The support services Dell is providing are excellent.
Read full review of Dell PowerProtect Data Domain »
Saikat Chakraborty
General Manager at ACT FIBERNET
We have been dealing with them for some time and we are happy with the product. There's no issue from that perspective.
Read full review of Dell PowerFlex »
Sufyan Khan
Head of Sales and Operations at New Horizon Computers
In terms of support, Dell EMC support was outstanding. Right now, we've observed some changes in support. It's not as...
Read full review of Dell PowerProtect Data Domain »
Manaye Kerebn
Senior System Engineer at a financial services firm
I have contacted technical support for Dell PowerScale (Isilon) through Zoom sessions and email conversations. There...
Read full review of Dell PowerScale »
ErmiasGirma
Cloud Infrastructure Engineer at Safaricom Ethiopia plc
I have had a very positive experience with Dell's technical support. The support team is responsible, provides...
Read full review of Dell Data Protection Advisor »
PedroAlbuquerque
Analista De Suporte Senior 4 at iLand Soluções
I have contacted Dell’s technical support and customer support multiple times, and my experience has been very...
Read full review of Dell PowerStore »
Jean Marie Omant
Senior System Network Administrator at a non-tech company
Directly, I have not needed to contact customer support, but my colleague has called Dell very rarely.
Read full review of Dell PowerEdge R-Series »
Eoin O’Brien
Director of Global Platform at a computer software company
I would evaluate Dell support as a nine out of ten. Any instance that we've had to open with Dell or any support...
Read full review of Dell PowerStore »
Cheyne Skapyak
Storage & Data Protection Specialist at General Dynamics Land Systems
I would evaluate the customer service and technical support for Dell PowerScale (Isilon) as great. We've sent out...
Read full review of Dell PowerScale »
Anonymous User
Senior Engineer, Disaster Recovery at a financial services firm
Their technical support is excellent. We've never had any problem dealing with Avamar in terms of technical support....
Read full review of Dell Avamar »
The Pranshul Garg
Technical Lead at Mycom Osi
Technical support is very good.
Read full review of Moogsoft »
Simon Kwan
Systems Manager, Information Technology at a manufacturing company
I would evaluate customer service and technical support from Dell as a challenging subject. Many of the customer...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Manager at a manufacturing company
We haven't really had to use technical support. It is pretty much set it up and let it go, like plug and play. I'm...
Read full review of Dell PowerMax »
Antony Fernando
Solution manager at Al sundus
The solution's technical support was good, and it is one of the tool's main advantages. I rate the technical support...
Read full review of Dell PowerMax »
Bruce Lebitz
Chief Operating Officer at Berry Solutions Group
In terms of my overall experience with Dell as a company, we work through distributors mostly, not anybody through...
Read full review of Dell Business Laptops »
Olivier Mougin
Architecte Backup at a comms service provider
When we used the solution, it was still new, and so the customer service/technical support was not the best.
Read full review of Dell Avamar »
Thiago Souza
Solutions Architect at Net Place
Their technical support is very good. It is 10 out of 10.
Read full review of VxRail »
Patrick Ferrari
System Engineer at a computer software company
Sometimes, I have contacted the solution's technical support, and I would say they were good, but it all depends on...
Read full review of Dell PowerStore »
Anonymous User
Data Center Engineer And Server Administrator at a consultancy
If one or two disks fail, we get a replacement from Dell. That is also a very handy process. We do not find any...
Read full review of Dell PowerStore »
Fred Berg
Coordinator at a government
The solution's technical support is good. My company has an on-site engineer to provide us with a line of support...
Read full review of Dell PowerStore »
Ahmad Al-khuffsh
Assistant Manager Senior Systems Administrator at a financial services firm
The customer service and technical support of Dell is great.
Read full review of Dell PowerProtect Data Domain »
Sai-Kiran
Program Manager at ITC
I haven't found solutions in the first call in some cases, indicating that the support team needs more experience and...
Read full review of Dell NetWorker »
Anonymous User
Director of Technology at a construction company
Initially, they had a lot of issues when I bought it as they were understaffed. So, it was a little bit hard to get...
Read full review of VxRail »
Muad Khalfallh‬‏
General Manager at Datacoast
I haven't needed any help yet and therefore have not used technical support.
Read full review of Dell PowerProtect Data Domain »
Uanderson Oliveirea
IT Infrastructure Manager at Companhia de Saneamento Ambiental do Distrito Federal
I would rate Dell's technical support or customer service a 10.
Read full review of Dell PowerStore »
Anonymous User
IT Manager at a manufacturing company
The technical support is very good. We have access to our own account manager and he will pass queries on. And on...
Read full review of Dell PowerEdge R-Series »
Ahmad Asghari
IT-administrator at a tech services company
I am super satisfied with their support. I am impressed. It is great. Assistance is quick, and technicians are there...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Manager, Information Technology at a transportation company
I would evaluate customer service and tech support as positive; I have not really had any issues with it. If I do not...
Read full review of Dell PowerScale »
Anonymous User
IT Coordinator at a insurance company
We don't use technical support from EMC, but we do get it from our reseller, and they have been just fine in terms of...
Read full review of Dell PowerProtect Data Domain »
Adalberto Ortiz Gonxalez
Works at Professsionales ‘‘em computer
The technical support needs to be improved, and I would give them a six out of ten. They could assign more digital...
Read full review of VxRail »

Review 1 of 30

Rick Hutchinson
Product Manager at a tech vendor
Customer Service: Support is good. We have an assigned CSM who helps us track down help quickly. Technical Support:...
Read full review of Birst »
Klemen Zupanc
IT System Administrator at Niko d.o.o.
We are mainly satisfied with the support provided by Infor LN. They respond quickly and are helpful overall.
Read full review of Infor LN »
Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
My contract is with Infor, but E-Service, a subcontractor, handles support. I am not planning to change support...
Read full review of Infor ION »
NICOLAS MINIER
Infor OS - M3 Freelance ERP Consultant at Freelance
Technical support is responsive. At times, the level of feedback is poor. Sometimes the people who take care of the...
Read full review of Infor M3 »
AbrahamGeorge
Senior Director of Consulting at Coserve Software Solutions
Yu receive a quick response from support for standard issues. If it's related to customizations, you might need to...
Read full review of Infor LN »
Haridas Narayanan
Director, Consulting Services at Blue Chip Computer
I would rate technical support at eight out of ten. Particularly in India, the support is excellent. There's a...
Read full review of Infor LN »
Carlos Cardona
Operations Manager at Visual K
The support from Infor VISUAL is good. We create the incidents, and they usually answer on the same day.
Read full review of Infor VISUAL »
Ahmed_Nagy
Application Manager at a tech services company
I would rate the technical support for the solution at ten out of ten.
Read full review of Infor dEPM »
Anonymous User
Director at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of Infor dEPM »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor dEPM »
Stanislav Koutny
Works
My overall experience contacting Infor technical support is good. I would rate their support a seven out of ten.
Read full review of Infor LN »
Rajashekar PK
IT Manager at GainInsights Solutions
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of Infor M3 »
Anonymous User
Director of Enterprise Data Architecture at a tech services company
Technical support is good.
Read full review of Birst »
Anonymous User
Senior Payroll Officer at a financial services firm
Customer Service: Customer service is at a moderate level. Technical Support: Technical support is excellent.
Read full review of Infor dEPM »
Anonymous User
Technical Specialist at a tech services company
The tech support was an OK experience. Birst depends primarily on their forum for their issues to be resolved.
Read full review of Birst »
Anonymous User
Business Intelligence Consultant
It depends on the module - * Application studio is top notch with Inforxtreme * OLAP server and office plus is...
Read full review of Infor dEPM »
Anonymous User
Consultant at a computer software company
Customer Service: The level of customer services should be 75-80%. Technical Support: Excellent 90%.
Read full review of Infor dEPM »
Nuno França
Executive Director at Onsearch
Technical support is rated a seven out of ten. Here in Portugal, there's no direct support from Infor. For major...
Read full review of Infor CloudSuite »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
I can rate Infor's technical customer support highly. Infor has a hybrid approach, offering personalization which...
Read full review of Infor M3 »
Anonymous User
Developer at a educational organization
Infor is not very much into the market as of yet, which means that its products are not yet public and this precludes...
Read full review of Infor LN »
Anonymous User
Director of Enterprise Applications at a computer software company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Zoltan Balassa
Executive Director at a tech services company
Technical support is provided by multiple partners in different countries, and the experience varies significantly....
Read full review of Infor LN »
Anonymous User
IT Director at a manufacturing company
The system is really stable, so I rarely need to use technical support. I would rate the technical support a 10 as...
Read full review of Infor LX »
Anonymous User
Senior Software Engineer at a healthcare company
Customer Service: Customer service is great with one dedicated customer success manager and great support org. It has...
Read full review of Birst »
Anonymous User
Manager Data Services at a logistics company
Customer Service: Customer service is fantastic! We don't use Birst support often but when we do, they have been...
Read full review of Birst »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »
Anonymous User
Business Intelligence Consultant at a tech company
I would give technical support a rating of 9/10.
Read full review of Birst »
Solomon Kumar
Director of Sales and Marketing at Informatic Technologies
Customer support from Infor is responsive and addresses issues, but the response time can be delayed, which sometimes...
Read full review of Infor M3 »
Anonymous User
Information Systems Manager at a manufacturing company
There is limited support on Baan IV, but for Infor ERP LN there are more options. When it comes to vendor support on...
Read full review of Infor LN »
Sreenivas K
Principal Engineering Manager I at a computer software company
Customer Service: Average. Technical Support: Technical support is average.
Read full review of Birst »

Review 1 of 30

Technical Support

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