Compare Delinea vs SailPoint

Delinea

Based on 65 reviews.

SailPoint

Based on 71 reviews.

Sample Customers

Delinea Secret Server

Secure-24, University of San Diego, International Rescue Committee, San Francisco Ballet, Perkins Coie, University of San Diego, D.S.S. Limited, Turbo's Hoet, Eclipse Computing, Cathay Bank, Stellarise, J&R Consulting

Delinea Privileged Access Service

Boeing, Citi, Credit Suissw, Delta, Duke Energy, FDIC, GE Capital, Harvard University, Johnson & Johnson, Major League Baseball, Michelin, Microsoft

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

Delinea Secret Server

11 reviews

Delinea Privileged Access Service

5 reviews

SailPoint Identity Security Cloud

18 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

Government

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

10%

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Himanshu Pandey
Lead Consultant at Wipro Limited
I have been working in the PAM space for the eighteenth year. All the PAM solutions have common use cases such as...
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Mustafizur-Rahman
Senior Cyber Security Engineer at TechnoNext Ltd.
Our customers who require an active-active mode, rather than active-passive, tend to go for Delinea Secret Server.
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Review 1 of 2

Narayanan D
Principle at a manufacturing company
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this...
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Review 1 of 1

Customer Service

Tor Nordhagen
Executive Director at Semaphore
The technical support for Thycotic is very good as might be expected. The members of the support team that I have...
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NajibulIslam
Technical Account Manager (Information Security) at Trustaira
While support is good, sometimes the documentation, especially for newer features, is not. That can be a challenge....
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Swapna_Bommarajupet
Delivery director at a tech services company
While Delinea technical support is quite good, I am giving them a 9.7 instead of a ten due to the time it takes for...
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Fernando Gonzalez Perez
Identity and Access Management Specialist at Keywords Studios PLC
I rate customer service and support a zero out of ten. We reached out to them to solve an issue, and they hung up on us.
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ChrisMorrison
Technical Engineer at Footprint Africa Business Solutions
The technical support team has helped us with a lot of situation and are great.
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Siva Jp
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
Though I consume SaaS with platinum support, the support is not too great. By the time they resolve an issue or get...
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Jared Ochieng
Information Technology Security Specialist at infoark
Since I'm speaking as a system security engineer, most of the time we're able to solve any problems the customers...
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Himanshu Pandey
Lead Consultant at Wipro Limited
Delinea has very good support, rating them an eight or nine out of ten. Compared to other tools, their support is...
Read full review of Delinea Privileged Access Service »
Himanshu-Gupta
Senior System Analyst at a government
The customer service and support was really good.
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Anonymous User
System Analyst at a computer software company
Technical support is very good.
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Anonymous User
Manager at a consultancy
Availability of technical support has always been a concern.
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Eman Imad
Technical support engineer at FDS
The technical support services are excellent.
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Anonymous User
SE & Manager Of Internal Systems at a tech services company
Technical support is good. Online and offline documentation is clear and well written. Support technicians are...
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Sharkrit Impat
Head of Platform Engineering at Ascend Group Co., Ltd.
Technical support from Delinea is good. I used the professional service at the beginning, and so far, there have been...
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Pathi Venkant
Security consultant at a financial services firm
We can't say that technical support is good because they respond according to their time zone, and we are not in the...
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Anonymous User
Senior Quality Analyst at a computer software company
I have not contacted the support from Delinea Secret Server.
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Anonymous User
Director at a tech services company
Their technical support is all right. Some of the open-source stuff isn't supported properly, but generally, it is...
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Zebulon Griggs
Chief Executive Officer at Zigabyte
I would rate them a nine out of 10. You get forwarded around a bit, but you actually get somebody who can really help...
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Anonymous User
VP - Enterprise Solutions at a comms service provider
Their technical support is good.
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Darius Radford
Principal Solutions Architect at a computer software company
The technical support is good. They were able to give us support when we needed it.
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Anonymous User
Principal Solutions Architect at a computer software company
Technical support is okay. I've dealt with bad tech support services on other solutions, however, in the case of this...
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Anonymous User
Assistant Technical Manager at a tech services company
Technical support is good. There is always somebody available to assist us with issues.
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Anonymous User
Product Security Engineer
I have only used technical support once and it wasn't bad. It was slower than I wanted, but I don't think it was bad.
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Anonymous User
Manager at a consultancy
We haven't used technical support.
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Anonymous User
Principal Solutions Architect at a computer software company
Nothing about technical support gave me room for pause.
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Anonymous User
Consultant
The technical support by Delinea was good.
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Anonymous User
Threat Protection Architect at a consumer goods company
Technical support helps us regularly. We have not had any big issues, so overall, no problems.
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Siddiq Mohiuddin Mohammed
Team Lead, System Infrastructure at GAL
The solution's technical support is good.
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Peter Rajic
Technology Infrastructure Senior Analyst at a educational organization
I have not contacted technical support. We had our representative involved, and he brought in a technical person to...
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IrmaShattuck
Program Manager at a recruiting/HR firm
We have had dealings with technical support, but have not encountered any problems with them. They helped walk us...
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Review 1 of 30

Zico Khong
Cybersecurity Consultant at KPMG Singapore
The technical support team responds within an acceptable time frame and is knowledgeable.
Read full review of SailPoint Identity Security Cloud »
Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
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Kaustubh Partha
Technical Support Analyst at CLSA
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
Read full review of SailPoint Identity Security Cloud »
HamadaElewa
Technical Sales Manager at Spire Solutions
The support is very good. I rate the support team an eight and a half out of ten.
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Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
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Anonymous User
Lead IAM manager at a tech services company
Technical support is efficient and very, very good. If you raise a concern, support is readily available with a...
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Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
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RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
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reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
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Anonymous User
Senior Manager at a consultancy
Technical support is responsive and helpful, and I would rate them seven out of ten.
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Anonymous User
Assistant Manager at a financial services firm
The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an...
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JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
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Anonymous User
Tech Consulting Sr Associate at a consultancy
Customer Service: SailPoint has a strong account management and support team, each company has an account manager and...
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Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
Read full review of SailPoint Identity Security Cloud »
Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
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DharmendraKumar1
Senior Manager Cybersecurity at LTI - Larsen & Toubro Infotech
Technical support is very good. I would rate them a nine out of ten.
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Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
Read full review of SailPoint Identity Security Cloud »
Edwin Yang
Technical Account Manager at Infoarchi
The support team is quite responsive and understanding. Initially, they provide prompt responses, but their answers...
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Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
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Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
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Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
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Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
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Anonymous User
Senior IT Consultant at a consultancy
Customer Service: 7/10. Technical Support: 8/10.
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Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
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Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
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Anonymous User
Sailpoint implementation Engineer at Starlink Ukraine
The technical support in the Middle East is being done through partners. SailPoint IdentityIQ has no physical...
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Kanchan Suman
Senior Architect at a consultancy
The technical support is good.
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Julian Robertson
IT Architect at University of Stellenbosch
We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.
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Matt Thomson
Principal Consultant at CyberCX
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
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Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
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Review 1 of 30

Technical Support

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