Compare Delinea vs Ping Identity

Delinea

Based on 66 reviews.

Ping Identity

Based on 59 reviews.

Sample Customers

Delinea Authentication Service

GOGO

ForgeRock

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University

Ping Identity Platform

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Popular Solutions

Delinea Secret Server

12 reviews

Delinea Privileged Access Service

5 reviews

ForgeRock

5 reviews

Ping Identity Platform

14 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Financial Services Firm

23%

Computer Software Company

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Himanshu Pandey
Lead Consultant at Wipro Limited
I have been working in the PAM space for the eighteenth year. All the PAM solutions have common use cases such as...
Read full review of Delinea Privileged Access Service »
Mustafizur-Rahman
Senior Cyber Security Engineer at TechnoNext Ltd.
Our customers who require an active-active mode, rather than active-passive, tend to go for Delinea Secret Server.
Read full review of Delinea Secret Server »

Review 1 of 2

Shruthi R Varikoti
Senior ServiceNow Developer at Wells Fargo
I work with Governance, Risk, and Compliance (GRC), IT Service Management (ITSM), and Customer Service Management...
Read full review of Ping Identity Platform »

Review 1 of 1

Customer Service

NajibulIslam
Technical Account Manager (Information Security) at Trustaira
The support provided thus far has been satisfactory. For straightforward problems, we are capable of resolving them...
Read full review of Delinea Privileged Access Service »
Siva Jp
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
Though I consume SaaS with platinum support, the support is not too great. By the time they resolve an issue or get...
Read full review of Delinea Secret Server »
Himanshu Pandey
Lead Consultant at Wipro Limited
Delinea has very good support, rating them an eight or nine out of ten. Compared to other tools, their support is...
Read full review of Delinea Privileged Access Service »
Tor Nordhagen
Executive Director at Semaphore
The technical support for Thycotic is very good as might be expected. The members of the support team that I have...
Read full review of Delinea Secret Server »
ChrisMorrison
Technical Engineer at Footprint Africa Business Solutions
The technical support is excellent.
Read full review of Delinea Privileged Access Service »
Chijioke Ugwu
Presales Executive at Bludive technologies
I had issues with the discovery of a particular service account with a particular dependency during a proof of...
Read full review of Delinea Secret Server »
Gantavya Sharma
Server Projects and Operations Administrator at GlobalSign
I rate customer service and support as six out of ten.
Read full review of Delinea Secret Server »
Fernando Gonzalez Perez
Identity and Access Management Specialist at Keywords Studios PLC
I rate customer service and support a zero out of ten. We reached out to them to solve an issue, and they hung up on us.
Read full review of Delinea Secret Server »
Vera Ruivivar
IT Security Risk and Compliance Manager at inspiro
We have had no problems with the support team. They get back to us within the agreed timeframe.
Read full review of Delinea Privileged Access Service »
Avinash Gopu.
Associate VP and Cyber Security Specialist at US Bank
Delinea's technical support was excellent. They responded to our tickets on the same day and provided access to their...
Read full review of Delinea Secret Server »
Udana Kasiwatte
Solutions Strategist at Connex Information Technologies
Responsive, knowledgeable, and professional
Read full review of Delinea Secret Server »
ChrisMorrison
Technical Engineer at Footprint Africa Business Solutions
Their technical support is very good. If you run into problems with the deployment, for example, then they will help...
Read full review of Delinea Privileged Access Service »
Himanshu-Gupta
Senior System Analyst at a government
The customer service and support was really good.
Read full review of Delinea Secret Server »
Mustafizur-Rahman
Senior Cyber Security Engineer at TechnoNext Ltd.
Technical support could be better. The support centers can't solve the issues. On a scale from one to five, I will...
Read full review of Delinea Secret Server »
Anonymous User
Principal Solutions Architect at a computer software company
Technical support is okay. I've dealt with bad tech support services on other solutions, however, in the case of this...
Read full review of Delinea Secret Server »
Sharkrit Impat
Head of Platform Engineering at Ascend Group Co., Ltd.
They are pretty good when it comes to basic support. If you have questions or concerns beyond the basic support you...
Read full review of Delinea Secret Server »
Anonymous User
DevOps Lead at a computer software company
I do not have any experience with technical support because I am not the person managing the product. We do have an...
Read full review of Delinea Secret Server »
Anonymous User
Manager at a consultancy
Availability of technical support has always been a concern.
Read full review of Delinea Secret Server »
Darius Radford
Principal Solutions Architect at a computer software company
The technical support is good. They were able to give us support when we needed it.
Read full review of Delinea Secret Server »
Siddiq Mohiuddin Mohammed
Team Lead, System Infrastructure at GAL
The solution's technical support is good.
Read full review of Delinea Secret Server »
Anonymous User
Senior Quality Analyst at a computer software company
I have not contacted the support from Delinea Secret Server.
Read full review of Delinea Secret Server »
Anonymous User
Security Operations at a tech company
Customer Service: Customer service is excellent. Customer relations and tech support have both been quick to respond...
Read full review of Delinea Secret Server »
Anonymous User
Manager at a consultancy
We haven't used technical support.
Read full review of Delinea Secret Server »
Anonymous User
Senior Staff at a consultancy
My thoughts about support of Delinea in general are that they are so so.
Read full review of Delinea Privileged Access Service »
Anonymous User
Principal Solutions Architect at a computer software company
Nothing about technical support gave me room for pause.
Read full review of Delinea Secret Server »
Zebulon Griggs
Chief Executive Officer at Zigabyte
I would rate them a nine out of 10. You get forwarded around a bit, but you actually get somebody who can really help...
Read full review of Delinea Secret Server »
Anonymous User
Assistant Technical Manager at a tech services company
Technical support is good. There is always somebody available to assist us with issues.
Read full review of Delinea Secret Server »
Anonymous User
Product Security Engineer
I have only used technical support once and it wasn't bad. It was slower than I wanted, but I don't think it was bad.
Read full review of Delinea Secret Server »
Mustafizur-Rahman
Senior Cyber Security Engineer at TechnoNext Ltd.
I would rate customer service and support from Delinea at four out of ten. When I faced issues integrating custom...
Read full review of Delinea Secret Server »
Anonymous User
VP - Enterprise Solutions at a comms service provider
Their technical support is good.
Read full review of Delinea Secret Server »

Review 1 of 30

SandeepKumar30
Senior IAM Platform Enigeer at Loblaw Companies Limited
We have six to eight members who provide operational support for Ping Identity products. They perform day-to-day...
Read full review of Ping Identity Platform »
Daouda Faye
Integrator Solution at ITR
The technical support services could be better.
Read full review of ForgeRock »
RAVI NELLUTLA
QA Analyst at a comms service provider
The support is good and prompt.
Read full review of ForgeRock »
Mario Del Toro
CyberSecurity Executive IAM Engineer at Tata Consultancy
My experience with the support team is good.
Read full review of Ping Identity Platform »
Artsiom Mkrtychan
Senior Software Engineer at EPAM Systems
My company does contact the solution's technical support from time to time in relation to the custom components that...
Read full review of Ping Identity Platform »
Lakshmi Kanth Muthyala
IAM lead at Tata Consultancy
They provide good technical support, but resource availability can be limited compared to larger providers like Azure...
Read full review of Ping Identity Platform »
Jatin Sawhney
Information Security Associate Manager at a tech services company
I would rate the support for this solution a three out of five because you can't depend entirely on them. You have to...
Read full review of ForgeRock »
Dilip Reddy
Ping Engineer at Equitable
If some access is denied to some users, then they can contact the support team for help you can help them fix...
Read full review of Ping Identity Platform »
Satish Shekhar Singh
IAM technical architect at Emprest Innovations Private Ltd
The support is good. If you have issues, they respond promptly. You just need to provide clear and detailed...
Read full review of Ping Identity Platform »
Yonca Yadigar
Product Manager at a financial services firm
The technical support team is very good; as soon as I email them, they contact me straight away.
Read full review of ForgeRock »
Anonymous User
Sr IAM Consultant at a healthcare company
The customer support team is quite responsive and knowledgeable. Whenever I encounter any issues or require...
Read full review of Ping Identity Platform »
Anonymous User
Solution Architect at a tech vendor
Support-wise, PingID is an eight out of ten because when my company faced a P1 incident or issue that company members...
Read full review of Ping Identity Platform »
Anonymous User
Regional IT Application Owner at a manufacturing company
I've never reached out for technical support due to the fact that we have an internal team here in Germany. They are...
Read full review of Ping Identity Platform »
Reviewer345234
Associate General Manager at a tech services company
We had a good experience with the solution's technical support team.
Read full review of Ping Identity Platform »
Anonymous User
Identity and Access Manager at Freiberufler
It depends on whether you have a good partner network. If you have limited support for professional technical...
Read full review of ForgeRock »
Anonymous User
Manager at a consultancy
Technical support needs improvement. We have raised many cases but every time I call, they don't support. You need to...
Read full review of ForgeRock »
Shruthi R Varikoti
Senior ServiceNow Developer at Wells Fargo
In Ping, I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors...
Read full review of Ping Identity Platform »
Anonymous User
Architecture Practice Lead at SKY TV New Zealand
3; on a scale from 1-5 (1=worst, 5=best).
Read full review of ForgeRock »
Anonymous User
Lead IAM manager at a tech services company
The technical support is not proactive. If an issue or concern is raised, the support person must jump on a call as...
Read full review of Ping Identity Platform »
Anonymous User
Structural Engineer II at a manufacturing company
I have opened a case, and the tech support responded quickly. I google the issues.
Read full review of Ping Identity Platform »
Anonymous User
Lead IAM manager at a tech services company
The technical support team is very good.
Read full review of ForgeRock »
Anonymous User
Sales Representative at a comms service provider
I have not needed to contact support yet.
Read full review of Ping Identity Platform »
Anonymous User
Senior Staff Technical Program Manager at a manufacturing company
The technical support team is good. We have some enhancement requests for them, and I think our people have a weekly...
Read full review of Ping Identity Platform »
Anonymous User
Staff of the founders office/IM consultant at a tech services company
We've had issues with incorrect reporting and needed to contact support. Reports were missing values, or the details...
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Anonymous User
Level 3 it security engineer at a manufacturing company
We get support. The support engineers are good. They are quite proactive.
Read full review of Ping Identity Platform »
Anonymous User
IAM CyberSecurity Consultant at a tech services company
So far, I do not have any complaints on the technical support side. Whenever we asked for any patches or bug...
Read full review of ForgeRock »
Anonymous User
Solution Architect at a computer software company
Technical support for PingFederate is fine.
Read full review of Ping Identity Platform »
Senthil Kandhasamy
Solution Engineer at Sennovate Inc
I provide full support in the application integration for our customers.
Read full review of ForgeRock »
Anonymous User
CEO at a non-profit
ForgeRock's technical support is pretty good compared to other products. The only thing is they don't want you to ask...
Read full review of ForgeRock »
RafalStas
CEO at a tech services company
We've been in touch with technical support and have been satisfied with their services so far.
Read full review of Ping Identity Platform »

Review 1 of 30

Technical Support

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